Platinum Play Casino Player Reviews and comments
Date: 09/14/2009, Comment from Mat
" I had some luck early on with this casino, playing good blackjack, but after making a withdraw, there were no more highs and lows as is normal in blackjack play, but only lows, making small wagers ($1-$5), waiting for the highs i lost over $450. I think that my withdraw triggered a "switch" that changed this game from normal play to lose play. I will not play this casino ever again, it is rigged. "
" I had some luck early on with this casino, playing good blackjack, but after making a withdraw, there were no more highs and lows as is normal in blackjack play, but only lows, making small wagers ($1-$5), waiting for the highs i lost over $450. I think that my withdraw triggered a "switch" that changed this game from normal play to lose play. I will not play this casino ever again, it is rigged. "
Date: 08/28/2009, Comment from chloe cook
" i Love the FORTUNE LOUNGE casinos and Platinum Play is my Favorite. I have had to send identification as a security measure but this just proved to me the legitimacy "
" i Love the FORTUNE LOUNGE casinos and Platinum Play is my Favorite. I have had to send identification as a security measure but this just proved to me the legitimacy "
Date: 07/13/2009, Comment from Donna
" As a past member of Platinum Play Casino, I have to say that it was a very enjoyable experience. Not only did I win-$1300, I also received a check just days after requesting a pay out. I have not been able to play on the site for quite a while as USA players are not able to play any longer there. If this were to change it would be my site of choice! "
" As a past member of Platinum Play Casino, I have to say that it was a very enjoyable experience. Not only did I win-$1300, I also received a check just days after requesting a pay out. I have not been able to play on the site for quite a while as USA players are not able to play any longer there. If this were to change it would be my site of choice! "
Date: 03/30/2009, Comment from Donald
" I have been a "VIP" player with all of the Fortune Lounge Casinos for a good few years. Deposited and wagered several...I mean SEVERAL thousand dollars. I have to say the customer service is the BEST. Quick response to all emails and concerns. Big warning to prospective wagerers at the site...don't wager larger bets! Returns and paybacks are less with larger bets. Beware of their so called random number generated software. NOT! "
" I have been a "VIP" player with all of the Fortune Lounge Casinos for a good few years. Deposited and wagered several...I mean SEVERAL thousand dollars. I have to say the customer service is the BEST. Quick response to all emails and concerns. Big warning to prospective wagerers at the site...don't wager larger bets! Returns and paybacks are less with larger bets. Beware of their so called random number generated software. NOT! "
Date: 12/05/2008, Comment from mardeco
" I think this casino is a rip off, I had two people refered to platinum play casino both of them signed up and deposited 50 dollars each and I never got my referal bonus, Im glad that they are not in the US anymore "
" I think this casino is a rip off, I had two people refered to platinum play casino both of them signed up and deposited 50 dollars each and I never got my referal bonus, Im glad that they are not in the US anymore "
Date: 10/14/2008, Comment from Gina
" I won approx $2,700 in July. I withdrew cash without problem except the bank account number was entered in wrong. Thr VIP floor manager did his best to correct the problem and kept in contact with me until I recieved my money. It took about a month to recieve my winnings, but the error was on my side for not entering the bank account number correctly. Sinced then I have won an additional money on 3 separate times and have recieved my winnings in 5-7 days as advertised on the site. Thanks To Jean Claude. I am very pleased with the site. "
" I won approx $2,700 in July. I withdrew cash without problem except the bank account number was entered in wrong. Thr VIP floor manager did his best to correct the problem and kept in contact with me until I recieved my money. It took about a month to recieve my winnings, but the error was on my side for not entering the bank account number correctly. Sinced then I have won an additional money on 3 separate times and have recieved my winnings in 5-7 days as advertised on the site. Thanks To Jean Claude. I am very pleased with the site. "
Date: 07/18/2008, Comment from Sandy
" I deposited money with the casino, won a small amount and asked to have a check sent to me. Now they tell me I have to give them a copy of my driver's license, a copy of a utility bill, and a copy of my credit card statement. That sounds CRAZY to me. Does everyone have to submit all kinds of "proof" of identity in order to get paid? They say they won't send me a check until I give them all that information. What's up with that? "
" I deposited money with the casino, won a small amount and asked to have a check sent to me. Now they tell me I have to give them a copy of my driver's license, a copy of a utility bill, and a copy of my credit card statement. That sounds CRAZY to me. Does everyone have to submit all kinds of "proof" of identity in order to get paid? They say they won't send me a check until I give them all that information. What's up with that? "
Date: 06/28/2008, Comment from Janet
" I am actually surprised at the bad comments about this Casino. I have played at Platinum Play and a few other of the Fortune Lounge Casinos, and I have never had a problem withdrawing. In fact, my check is at my house within 2 days. Yes I have had losing streaks. but that is gambling. "
" I am actually surprised at the bad comments about this Casino. I have played at Platinum Play and a few other of the Fortune Lounge Casinos, and I have never had a problem withdrawing. In fact, my check is at my house within 2 days. Yes I have had losing streaks. but that is gambling. "
Date: 09/27/2007, Comment from Stephanie
" I am still waiting on a withdrawal of $3635 from Platinum Play and was told over and over that they were sending it out a certain day and they had not. I was given promises by Managers who completely did not tell the truth only to be told that it was just a mistake on their part. It seems there is always some holiday going on when you want to cash in! I cashed my money in on Sept. 18th and today is the 25th and the money is no where to be found. They WILL not give me a tracking number for the first check that should have already arrived by now. They mailed the money out in two checks and there was a 4 day gap in the time from the first to the second. I am very worried about receiving the money! "
" I am still waiting on a withdrawal of $3635 from Platinum Play and was told over and over that they were sending it out a certain day and they had not. I was given promises by Managers who completely did not tell the truth only to be told that it was just a mistake on their part. It seems there is always some holiday going on when you want to cash in! I cashed my money in on Sept. 18th and today is the 25th and the money is no where to be found. They WILL not give me a tracking number for the first check that should have already arrived by now. They mailed the money out in two checks and there was a 4 day gap in the time from the first to the second. I am very worried about receiving the money! "
Date: 04/01/2007, Comment from Kevin
" The 200 free play is an absolute scam. I do not use the word lightly. As you can read from a previous post you may only withdraw 150 as winnings from the free play. You then have to deposit 20 of whatever currency to access these "winnings" which are NOT WITHDRAWABLE. to withdraw this money you have to wager, I think, 30 times the amount. Not to be outdone by this scam I tried to get as much as I could on Roullette by betting black/Red. Just before I was at the wagering limit I was 1,500 up. And just as I came over the limit I resorted to simply clicking red each time. I swear on my life that black came up 15 times. I challenge platinum casino to say that this is a lie as I'm sure they will have a record of it. I wouldn't be surprised if platinum casino is investigated in the near future. "
" The 200 free play is an absolute scam. I do not use the word lightly. As you can read from a previous post you may only withdraw 150 as winnings from the free play. You then have to deposit 20 of whatever currency to access these "winnings" which are NOT WITHDRAWABLE. to withdraw this money you have to wager, I think, 30 times the amount. Not to be outdone by this scam I tried to get as much as I could on Roullette by betting black/Red. Just before I was at the wagering limit I was 1,500 up. And just as I came over the limit I resorted to simply clicking red each time. I swear on my life that black came up 15 times. I challenge platinum casino to say that this is a lie as I'm sure they will have a record of it. I wouldn't be surprised if platinum casino is investigated in the near future. "
Date: 01/08/2007, Comment from David C
" I must say, I think that Platinum Play and their affiliates within the Fortune Lounge are the most honest, have the best payouts, and great customer service. Best place to play on the net period........... "
" I must say, I think that Platinum Play and their affiliates within the Fortune Lounge are the most honest, have the best payouts, and great customer service. Best place to play on the net period........... "
Date: 12/21/2006, Comment from angi
" had my fill with that no good casino.That 200.00 sign on play on us is nothing but a rip off.anything over its yours? right I made it won 1.327.00 and tried to cash out.OH boy Congrats you won 150.00 what happen to the rest but thats not all.In order to get 150.00 guess what i have to deposit 20.00 which i did not do.Talked to a chat Person and was disconnected after I told my story.So I posted a review about them and hope i never have to deal with them again.What a Rip off.
a.c. "
" had my fill with that no good casino.That 200.00 sign on play on us is nothing but a rip off.anything over its yours? right I made it won 1.327.00 and tried to cash out.OH boy Congrats you won 150.00 what happen to the rest but thats not all.In order to get 150.00 guess what i have to deposit 20.00 which i did not do.Talked to a chat Person and was disconnected after I told my story.So I posted a review about them and hope i never have to deal with them again.What a Rip off.
a.c. "
Date: 10/16/2006, Comment from katherine
" i love all of ur casinos. but am wondering what is going to happen now to u.s players. r u going to shut us out or find a way to keep us on? "
" i love all of ur casinos. but am wondering what is going to happen now to u.s players. r u going to shut us out or find a way to keep us on? "
Date: 09/26/2006, Comment from D.P.
" Can't win here. I fully understand and accept that everyone will experience long streaks of bad luck. Judith, on 01/01/2004, described it perfectly, "there is bad luck and then there is this." My experience at Platinum was horribly short. "
" Can't win here. I fully understand and accept that everyone will experience long streaks of bad luck. Judith, on 01/01/2004, described it perfectly, "there is bad luck and then there is this." My experience at Platinum was horribly short. "
Date: 05/15/2006, Comment from amanda
" I have never been more disapointed as I am in this casino. I at first thought that this was honest and trustworthy, then i win , i withdrawl 3050.00 I choose check by courier. on the 9th of may 2006 i recieve a email staing withdrawl was processed. i try to get a tracking number on the 10,11,and the 12th. I am then told fed ex has the check but has not provided a tracking number. I know when fed ex picks up a package the tracking number is on the form the sender fills out, I am told I will definatley have a tracking number by monday may 15.. i contact casino and i am told they still have no tracking number. i speak with a supervisor whom tells me there is nothing he can do, i ask does fed ex have the check i am told yes. i contact fed ex they pull up my address and i am told they have nothing for me, fed ex did say it doesnt mean they dont have it but it is NOT coming up by my address.i contact casino again and then i am informed no fed ex does not have it, they said bank of america has it and has not got it to fed ex please hold while i speak to a manager to see when we can get you a tracking number. im hung up on while on hold. i call back and out of the blue this is the story i am told. ms lacour the company we hired to process our checks and send them through fed ex has not met the casino requirmnets, and therefore we will not know your tracking number for at least another 24 hours., but there is a possability fed ex already has your check, its just the company that does this for us has nnot given tracking number, What is going on, I asked before choosing this withdrawl method the amount of time I am told 3 to 4 business days. It also says this exactly on their web site 3 to 4 business days, so saturday I placed a bid on a car and then put down my 500.00 good faith money , which I will now loose because of this. that is not the casinos fault i placed the bid. but it is their fault they misreprasented themselves and now i'm paying the price. "
" I have never been more disapointed as I am in this casino. I at first thought that this was honest and trustworthy, then i win , i withdrawl 3050.00 I choose check by courier. on the 9th of may 2006 i recieve a email staing withdrawl was processed. i try to get a tracking number on the 10,11,and the 12th. I am then told fed ex has the check but has not provided a tracking number. I know when fed ex picks up a package the tracking number is on the form the sender fills out, I am told I will definatley have a tracking number by monday may 15.. i contact casino and i am told they still have no tracking number. i speak with a supervisor whom tells me there is nothing he can do, i ask does fed ex have the check i am told yes. i contact fed ex they pull up my address and i am told they have nothing for me, fed ex did say it doesnt mean they dont have it but it is NOT coming up by my address.i contact casino again and then i am informed no fed ex does not have it, they said bank of america has it and has not got it to fed ex please hold while i speak to a manager to see when we can get you a tracking number. im hung up on while on hold. i call back and out of the blue this is the story i am told. ms lacour the company we hired to process our checks and send them through fed ex has not met the casino requirmnets, and therefore we will not know your tracking number for at least another 24 hours., but there is a possability fed ex already has your check, its just the company that does this for us has nnot given tracking number, What is going on, I asked before choosing this withdrawl method the amount of time I am told 3 to 4 business days. It also says this exactly on their web site 3 to 4 business days, so saturday I placed a bid on a car and then put down my 500.00 good faith money , which I will now loose because of this. that is not the casinos fault i placed the bid. but it is their fault they misreprasented themselves and now i'm paying the price. "
Date: 04/11/2006, Comment from T Houts
" After advertising free 200$to play with and keeping the winnings above that it has been impossible to colllect. Ihave also spent 200. of my own. Are they legit? "
" After advertising free 200$to play with and keeping the winnings above that it has been impossible to colllect. Ihave also spent 200. of my own. Are they legit? "
Date: 03/15/2006, Comment from D.Imrie
" This casino is totally dishonest and has no intention of paying out. When I attempted a withdrawal without the needed wagering limit, they confiscated my credits without notifying me or explaining why. Totally dishonest operation. Should not be allowed to operate. "
" This casino is totally dishonest and has no intention of paying out. When I attempted a withdrawal without the needed wagering limit, they confiscated my credits without notifying me or explaining why. Totally dishonest operation. Should not be allowed to operate. "
Reply from Platinum Play Casino
Dear Debra,
Having read your complaint I have contacted the casino to find out what the issue is on your Platinum Play account.
All that has transpired is the casino followed their standard Terms and Conditions in that you deposited and played and then tried to withdraw without having met the wagering requirements. This withdrawal was simply not processed and an email sent to you explaining that you have not met the wagering requirements as yet, also detailing how much you have wagered and how much you need to still wager. In the same email it does also explain that if you try to withdraw again without meeting the wagering requirements the bonus amount will be forfeited.
The problem is you did try to withdraw again 4 days later, still without having met the wagering and this is the reason the bonus amount was forfeited. To find out how much you had wagered so far you could have contacted the casino support via chat, email or telephone.
In this case, as far as the casino is concerned they followed the correct procedures and I have to agree.
Sincerely,
Marvyn H.
Fortune Affiliates
Date: 12/26/2005, Comment from Pam Johnson
" Recently decided to try my luck at platium play,what a mistake,how can every machine not hit anything ,went through my money very quickly ,will not play agin "
" Recently decided to try my luck at platium play,what a mistake,how can every machine not hit anything ,went through my money very quickly ,will not play agin "
Date: 05/20/2005, Comment from Michael Byerly
" Fortune Lounge casinos are the Cream of the Crop! My favorite of these is Platinum Play! Fast, Fast, Fast, Payouts! Outstanding Customer support, and one of the largest selections of games...from Table games, to Slots, to Video poker! You will not find a better place to entertain yourself from the comfort of your living room, Bar None! "
" Fortune Lounge casinos are the Cream of the Crop! My favorite of these is Platinum Play! Fast, Fast, Fast, Payouts! Outstanding Customer support, and one of the largest selections of games...from Table games, to Slots, to Video poker! You will not find a better place to entertain yourself from the comfort of your living room, Bar None! "
Date: 04/10/2005, Comment from pol
" Best casino so far, I love platinum play, great customer service, fast payouts, big money!!! "
" Best casino so far, I love platinum play, great customer service, fast payouts, big money!!! "
Date: 02/24/2005, Comment from Larry Jones
" I think platinum play is one big ripoff, I played at least 10 different casinos and they by far are the worst be careful. "
" I think platinum play is one big ripoff, I played at least 10 different casinos and they by far are the worst be careful. "
Reply from Platinum Play Casino
In order to continuously improve our service, I regularly monitor forums as the information we receive makes us revisit the way in which we operate. This has already resulted in us changing a number of policies and procedures to benefit players.
Thank you for the comments in this review too.
If anyone has an issue with any of our casinos that could not be resolved by our able staff, please do not hesitate to contact me directly at vpops@fortunelounge.com which will ensure you get top priority and attention.
Regards
Vice President Operations
Fortune Lounge Group
Date: 02/04/2005, Comment from pam
" Another Fortune Lounge Favorite! Fast responses, fast payouts, Feel confident playing there. "
" Another Fortune Lounge Favorite! Fast responses, fast payouts, Feel confident playing there. "
Date: 02/04/2005, Comment from jas2587
" have won there quite a bit very fasr payout love their customer service too "
" have won there quite a bit very fasr payout love their customer service too "
Date: 02/04/2005, Comment from Diane
" I love love love Fortunelounge! I get alot of play for my money and my cashins are in my bank acct within 2 days. What more can you ask for? "
" I love love love Fortunelounge! I get alot of play for my money and my cashins are in my bank acct within 2 days. What more can you ask for? "
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" I received an email stating that I have tried to make a deposit but had problems even though I have NOT tried to make ANY deposit whatsoever. The email then goes on to state that the casino will give me $20 for my troubles when I deposit. I have no idea where you got my email or why you scare me by stating that I have tried to make a deposit. Stop spamming me and stop lying! "