Platinum Play Casino Player Reviews and comments

" I had a terrible experience with this Casino..Imaging they had me waited for for several days before they did something with my complaint; thus, don't try.... "

" Never, I say never and nobody play in this casino! Poor services, stupid security requirements. They locked my account, held my money almost 3 weeks and still required new a new requirements: once time documentation was in black, then was unclear, then they didnt received it, then they dont accept electronic utility bill - tell it to your friends too and never use their casino!!! "

" This is a terrible casino with very poor customer service, I warn anyone who is thinking of playing in this casino to go else where. I played the 1500 free credits and won the 100 credit bonus, I then deposited the required 20 credits and played through the bonus requirements and was told I was able to withdraw what I had won. I withdrew my winnings and received the email to confirm my withdrawal. After two weeks my funds are sent back to my account with no explanation. I then find out I have to play through the bonus requirements again to be able to withdraw my funds. This is totally unprofessional and absolutely ridiculous and I will not be playing in this casino again. "

" @Caitlin: I know Platinum Play very well as I do have a player account there. Although I do not play there anymore I can safely tell you that it is not a scam. The online casino is real and the people behind it are known to be honest. BUT although the casino is not a scam it is not ok to receive unsolicited mail from them. This is called SPAM. Sending you a CD to your real mailbox is even worse than sending you a spam email. They obviously bought your contact details from somewhere else (maybe you played at a different online casino?). If I were you I wouldn´t play there just for that reason. "

" Hi all i am in Australia and am just wondering i have NEVER had anything to do with Platinum Play Casino or anything like it because i do not gamble and today when i went to my mailbox i had a letter addressed to me from their company with a disc and what not raving about how awesome their online casino is and the letter tells me to insert the disc into my computer and choose whether i want free bets or to make deposits, i tried to call the support number at the bottom but i was hung up on when i said that if it were a scam i would be going to the police today and reporting it, so i just thought i would search on google if anything existed and then i found this page so i thought i would ask if anyone new anything about this and what the go with is was i am pretty clued onto these sort of scams as there are alot of them going on at the moment around where i live so any answers would be great thankyou, just so i dont look stupid when i go to the police and they tell me that this is a legitimate thing. Thanks in advance :) "

" This happend a long time ago at royal vegas casino 2001 i won 4000dollars on video poker,tried to get the money out but got a thousand qestions instead,so i continnued playing on black jack and got 16000dollars tried again to get the money out tried for over 1month got tired played more and started to loose but only when i put in more money in the pot,so eventually i lost it all,the casino manager felt sorry and gave me 1000dollars in loyalty that i could not cash in enyways so who cares,probably only family members who win and get at their casinos. "

" this comment is for Platinum Play customer service I was attempting to join your survey group. But, after filling out all the cells, your program would not allow me to submit everything. So, I guess I will not join your survey group. That is ok. There are literally dozens of other more professional survey groups "out there" thought you needed this honnest comment regards babybear "

" At first, sorry for my bad English.. im here in Switzerland... Please don't waste your time or money with Platinum Play. If you accept the free bonus (and usually the people will accept it) your withdraw is blocked. When you try to withdraw your money the most standard casinos will only block the free bonus. I am agreed with this because it's not their job to donate us the free bonuses in real cash. But sadly Platinum Play also blocks your own payments. There is a kind of hidden clause that you have to bet several times in this scam casino. I made a phone call and tried to get back my payment... but no chance. There is another strange thing.... I'm in doubt that their random generator in the roulette system works really properly. I mine, zero and then 8 times red numbers in a row... one minute later again zero... 7 or 8 times black numbers in a row... that's a joke. In future I will avoid this scam club. "

" This has got to be the worst online gaming anywhere on the internet the promotions are designed to get you stuck in a loop of terms and conditions that are not shown anywhere clearly ... if you ask for any money there is normally a problem i.e your account has been frozen ? why? not sure..? while on hold on a non free number they hang up if they cnnot answer your questions ... there emails are aggressive and they threaten you with being put on a negative online database effecting your credit score ... the games are not random i tested it buy using 20 pounds each time just putting a pound on black guess what red 18 times zero twice for good measure ... i am wrting to all the online regulators about this company as it is a leech of peoples money and when you want it back ???? nothing .. and i suspect some off the above comments have been placed there by platinum casino themselves as they fall jsut short of the allowed response within these posts so no its not great or is great vaule and the customer service is the worst ive ever come across.... SO TAKE THE ADVICE RUN FOR THE HILLS AND IF YOUR ALREADY INVOLVED GET WHAT YOU CAN OUT IF YOU CAN THEN DONT USE THEM AGAIN AS ITS ONLY A MATTER OF TIME ..... "

" i have lost hundreds from this casino, they happily accept my deposits but when i should ask for a withdrawal i get aggressive replies "I am sorry to inform you that your cash-in has been confiscated. This is because your account was locked due to irrgeularities." i have since submitted all the colour documents they have requested and nothing has changed. i have had no bonus from this casino, i don't see anything that i have done wrong and i don't know what gives them the right to refuse my withdrawl of £800. "

" Hello all, I have experienced similar "Platinum Play" problems in obtaining a payout of a few hundred canadian dollars. I was first requested to scan a copy of my credit card (front and back), driver's license, and a utility bill. This is a bit concerning in the present climate of identity theft. The casino does not receive a full copy of my credit card information -- this is the benefit of the encrypted Microgaming System. It is paid by a third party, and as a merchant, only sees a portion of your credit card and date of expiration. I provided copies of the documents. The reply, as many have noted in this forum, was that the scan was not clear enough and now, for the first time, a colour scan was required. I have since provided a very good resolution colour scan but fully expect another email with a different reason. The numbers and text on these documents are clearly legible. I am doubtful that my winnings will ever be paid. I have never had this request with other online casinos. "

" I have been a regular player for the last few months and had small winnings of £200 - £300 to start with these were recieved into my bank very quickly. AS to the efficiency of the casino i remained a player 2 weeks ago i won 4000 and withdrew as normal last week i recieved an e-mail saying i had to send over verification documents strange as i had never needed to send anything like that before i called them and was told it was just for security purposes so i sent them the following day i was told the documents were unclear and that i had to send them again so i did then they were to small so i sent them again then they were to large so i sent them again. Today i have recieved an e-mail saying that my account has been blocked and that any winnings will be removed from my account. After all the money they have happily taken from me and they wont pay out i called them very angry and asked why all they can say is that its locked and that its not there decision its a security matters.How am i ever going to get my winning? "

" I signed up for platinum Play, won a couple of cheques including ammounts for $1500, $300, $50 which were sent reasonalbly fast, altho the verification proccess was requied. all was well till i won over $8,000 which they then sent me round in countless circles and proccesses like verification again, documents recieved in black and white then magicly reappeared in colour once consumer affairs was mentioned, and then they finally told me it had been resolved and cheque had been sent only to have an email sent to me the next day saying that my account had been locked and my money will not be seen again untill i can prove my nickname is my name when they been taking money out of my Bank account using my real name.....THIS IS A SCAM DO NOT USE AT ALL COSTS THEY WILL STEAL YOUR MONEY "

" I received an email stating that I have tried to make a deposit but had problems even though I have NOT tried to make ANY deposit whatsoever. The email then goes on to state that the casino will give me $20 for my troubles when I deposit. I have no idea where you got my email or why you scare me by stating that I have tried to make a deposit. Stop spamming me and stop lying! "

" I had some luck early on with this casino, playing good blackjack, but after making a withdraw, there were no more highs and lows as is normal in blackjack play, but only lows, making small wagers ($1-$5), waiting for the highs i lost over $450. I think that my withdraw triggered a "switch" that changed this game from normal play to lose play. I will not play this casino ever again, it is rigged. "

" i Love the FORTUNE LOUNGE casinos and Platinum Play is my Favorite. I have had to send identification as a security measure but this just proved to me the legitimacy "

" As a past member of Platinum Play Casino, I have to say that it was a very enjoyable experience. Not only did I win-$1300, I also received a check just days after requesting a pay out. I have not been able to play on the site for quite a while as USA players are not able to play any longer there. If this were to change it would be my site of choice! "

" I have been a "VIP" player with all of the Fortune Lounge Casinos for a good few years. Deposited and wagered several...I mean SEVERAL thousand dollars. I have to say the customer service is the BEST. Quick response to all emails and concerns. Big warning to prospective wagerers at the site...don't wager larger bets! Returns and paybacks are less with larger bets. Beware of their so called random number generated software. NOT! "

" I think this casino is a rip off, I had two people refered to platinum play casino both of them signed up and deposited 50 dollars each and I never got my referal bonus, Im glad that they are not in the US anymore "

" I won approx $2,700 in July. I withdrew cash without problem except the bank account number was entered in wrong. Thr VIP floor manager did his best to correct the problem and kept in contact with me until I recieved my money. It took about a month to recieve my winnings, but the error was on my side for not entering the bank account number correctly. Sinced then I have won an additional money on 3 separate times and have recieved my winnings in 5-7 days as advertised on the site. Thanks To Jean Claude. I am very pleased with the site. "

" I deposited money with the casino, won a small amount and asked to have a check sent to me. Now they tell me I have to give them a copy of my driver's license, a copy of a utility bill, and a copy of my credit card statement. That sounds CRAZY to me. Does everyone have to submit all kinds of "proof" of identity in order to get paid? They say they won't send me a check until I give them all that information. What's up with that? "

" I am actually surprised at the bad comments about this Casino. I have played at Platinum Play and a few other of the Fortune Lounge Casinos, and I have never had a problem withdrawing. In fact, my check is at my house within 2 days. Yes I have had losing streaks. but that is gambling. "

" I am still waiting on a withdrawal of $3635 from Platinum Play and was told over and over that they were sending it out a certain day and they had not. I was given promises by Managers who completely did not tell the truth only to be told that it was just a mistake on their part. It seems there is always some holiday going on when you want to cash in! I cashed my money in on Sept. 18th and today is the 25th and the money is no where to be found. They WILL not give me a tracking number for the first check that should have already arrived by now. They mailed the money out in two checks and there was a 4 day gap in the time from the first to the second. I am very worried about receiving the money! "

" The 200 free play is an absolute scam. I do not use the word lightly. As you can read from a previous post you may only withdraw 150 as winnings from the free play. You then have to deposit 20 of whatever currency to access these "winnings" which are NOT WITHDRAWABLE. to withdraw this money you have to wager, I think, 30 times the amount. Not to be outdone by this scam I tried to get as much as I could on Roullette by betting black/Red. Just before I was at the wagering limit I was 1,500 up. And just as I came over the limit I resorted to simply clicking red each time. I swear on my life that black came up 15 times. I challenge platinum casino to say that this is a lie as I'm sure they will have a record of it. I wouldn't be surprised if platinum casino is investigated in the near future. "

" I must say, I think that Platinum Play and their affiliates within the Fortune Lounge are the most honest, have the best payouts, and great customer service. Best place to play on the net period........... "