Platinum Play Casino Player Reviews and comments
angi wrote on 12/21/2006
" had my fill with that no good casino.That 200.00 sign on play on us is nothing but a rip off.anything over its yours? right I made it won 1.327.00 and tried to cash out.OH boy Congrats you won 150.00 what happen to the rest but thats not all.In order to get 150.00 guess what i have to deposit 20.00 which i did not do.Talked to a chat Person and was disconnected after I told my story.So I posted a review about them and hope i never have to deal with them again.What a Rip off.
a.c. "
katherine wrote on 10/16/2006
" i love all of ur casinos. but am wondering what is going to happen now to u.s players. r u going to shut us out or find a way to keep us on? "
D.P. wrote on 09/26/2006
" Can't win here. I fully understand and accept that everyone will experience long streaks of bad luck. Judith, on 01/01/2004, described it perfectly, "there is bad luck and then there is this." My experience at Platinum was horribly short. "
amanda wrote on 05/15/2006
" I have never been more disapointed as I am in this casino. I at first thought that this was honest and trustworthy, then i win , i withdrawl 3050.00 I choose check by courier. on the 9th of may 2006 i recieve a email staing withdrawl was processed. i try to get a tracking number on the 10,11,and the 12th. I am then told fed ex has the check but has not provided a tracking number. I know when fed ex picks up a package the tracking number is on the form the sender fills out, I am told I will definatley have a tracking number by monday may 15.. i contact casino and i am told they still have no tracking number. i speak with a supervisor whom tells me there is nothing he can do, i ask does fed ex have the check i am told yes. i contact fed ex they pull up my address and i am told they have nothing for me, fed ex did say it doesnt mean they dont have it but it is NOT coming up by my address.i contact casino again and then i am informed no fed ex does not have it, they said bank of america has it and has not got it to fed ex please hold while i speak to a manager to see when we can get you a tracking number. im hung up on while on hold. i call back and out of the blue this is the story i am told. ms lacour the company we hired to process our checks and send them through fed ex has not met the casino requirmnets, and therefore we will not know your tracking number for at least another 24 hours., but there is a possability fed ex already has your check, its just the company that does this for us has nnot given tracking number, What is going on, I asked before choosing this withdrawl method the amount of time I am told 3 to 4 business days. It also says this exactly on their web site 3 to 4 business days, so saturday I placed a bid on a car and then put down my 500.00 good faith money , which I will now loose because of this. that is not the casinos fault i placed the bid. but it is their fault they misreprasented themselves and now i'm paying the price. "
T Houts wrote on 04/11/2006
" After advertising free 200$to play with and keeping the winnings above that it has been impossible to colllect. Ihave also spent 200. of my own. Are they legit? "
D.Imrie wrote on 03/15/2006
" This casino is totally dishonest and has no intention of paying out. When I attempted a withdrawal without the needed wagering limit, they confiscated my credits without notifying me or explaining why. Totally dishonest operation. Should not be allowed to operate. "
Platinum Play Casino replied:
Dear Debra,Having read your complaint I have contacted the casino to find out what the issue is on your Platinum Play account.
All that has transpired is the casino followed their standard Terms and Conditions in that you deposited and played and then tried to withdraw without having met the wagering requirements. This withdrawal was simply not processed and an email sent to you explaining that you have not met the wagering requirements as yet, also detailing how much you have wagered and how much you need to still wager. In the same email it does also explain that if you try to withdraw again without meeting the wagering requirements the bonus amount will be forfeited.
The problem is you did try to withdraw again 4 days later, still without having met the wagering and this is the reason the bonus amount was forfeited. To find out how much you had wagered so far you could have contacted the casino support via chat, email or telephone.
In this case, as far as the casino is concerned they followed the correct procedures and I have to agree.
Sincerely,
Marvyn H.
Fortune Affiliates
Pam Johnson wrote on 12/26/2005
" Recently decided to try my luck at platium play,what a mistake,how can every machine not hit anything ,went through my money very quickly ,will not play agin "
Michael Byerly wrote on 05/20/2005
" Fortune Lounge casinos are the Cream of the Crop! My favorite of these is Platinum Play! Fast, Fast, Fast, Payouts! Outstanding Customer support, and one of the largest selections of games...from Table games, to Slots, to Video poker! You will not find a better place to entertain yourself from the comfort of your living room, Bar None! "
pol wrote on 04/10/2005
" Best casino so far, I love platinum play, great customer service, fast payouts, big money!!! "
Larry Jones wrote on 02/24/2005
" I think platinum play is one big ripoff, I played at least 10 different casinos and they by far are the worst be careful. "
Platinum Play Casino replied:
In order to continuously improve our service, I regularly monitor forums as the information we receive makes us revisit the way in which we operate. This has already resulted in us changing a number of policies and procedures to benefit players.Thank you for the comments in this review too.
If anyone has an issue with any of our casinos that could not be resolved by our able staff, please do not hesitate to contact me directly at vpops@fortunelounge.com which will ensure you get top priority and attention.
Regards
Vice President Operations
Fortune Lounge Group
pam wrote on 02/04/2005
" Another Fortune Lounge Favorite! Fast responses, fast payouts, Feel confident playing there. "
jas2587 wrote on 02/04/2005
" have won there quite a bit very fasr payout love their customer service too "
Diane wrote on 02/04/2005
" I love love love Fortunelounge! I get alot of play for my money and my cashins are in my bank acct within 2 days. What more can you ask for? "
Patricia Good wrote on 02/04/2005
" Platinum Play is one of the casinos that I consider an all-time favorite.
As with any casino, sometimes I have a run of bad luck but overall, I have cashed out nice wins over the past year.
The withdrawals have been handled quickly. Also, I like having the casino call me to let me know of deposit specials they have for existing members.
With contests,fair odds and a support team that really takes care of me, I'll be a member there for a long time. "
Lars wrote on 01/05/2004
" I am a member of each and every one of the Fortune Lounge casinos but this one is definitely the best. Very nice graphics, good games, the usual great support. Well worth a try! "
Judith wrote on 01/01/2004
" I have made several deposits and lost quickly each time. there is bad luck and then there is this. I am terribly disappointed that I was not even give play time. "
Bandré wrote on 12/22/2003
" As with all their other casinos, this casino is really great! "
