Cool Cat Casino Player Reviews and comments
Date: 03/18/2010, Comment from linda
" well here it is 3/18 guess what still no transfer of winnings, now I am told that your transfers go to several banks before it gets to your account, no where is this posted on the site, and no where on the site are fees posted, also, I have over 17 chats, where all the csr's have been rude in one way or another Sophie says Raymond is new and does not know all the rules, Raymond says that is not true, managers watch your chats as I have had them pop in when the csr is at a loss for words.. then the manager tries to explain what an excellent casino they have and have been in business for many years blah..blah.. promises to get right on the situation and then it's back to the same old stories and the process starts all over again. Can't we report this casino? I swear they have a written script they follow, just to keep you on the hook. I have pleaded and be waiting and asked and done everything then I am told first you get approved, then 4-10 days to go to the processing dept,then 4-12 days to get processed, then 4-12 days to go into the queue to be paid then 4-10 or 12 days to be sent out, then to the different banks because of the laws of the state, yeah, I have never waited this long for a withdraw from anywhere else the longest was 5 days. Max, this is why US players have problems with these casinos and I hope somewhere someone gets involved and gets these guys closed. anyone wanting to see the chats can ask me. "
" well here it is 3/18 guess what still no transfer of winnings, now I am told that your transfers go to several banks before it gets to your account, no where is this posted on the site, and no where on the site are fees posted, also, I have over 17 chats, where all the csr's have been rude in one way or another Sophie says Raymond is new and does not know all the rules, Raymond says that is not true, managers watch your chats as I have had them pop in when the csr is at a loss for words.. then the manager tries to explain what an excellent casino they have and have been in business for many years blah..blah.. promises to get right on the situation and then it's back to the same old stories and the process starts all over again. Can't we report this casino? I swear they have a written script they follow, just to keep you on the hook. I have pleaded and be waiting and asked and done everything then I am told first you get approved, then 4-10 days to go to the processing dept,then 4-12 days to get processed, then 4-12 days to go into the queue to be paid then 4-10 or 12 days to be sent out, then to the different banks because of the laws of the state, yeah, I have never waited this long for a withdraw from anywhere else the longest was 5 days. Max, this is why US players have problems with these casinos and I hope somewhere someone gets involved and gets these guys closed. anyone wanting to see the chats can ask me. "
Date: 03/18/2010, Comment from Brian
" Brian again... shocker...my withdrawal i requested on feb 11th, has finally been approved today march 17th.. This saying "approved doesn't mean much, they claim it will be 4-12 business days until my moneygram withdrawal details become available....we will have to wait and see... "
" Brian again... shocker...my withdrawal i requested on feb 11th, has finally been approved today march 17th.. This saying "approved doesn't mean much, they claim it will be 4-12 business days until my moneygram withdrawal details become available....we will have to wait and see... "
Date: 03/15/2010, Comment from Brian
" Brian again... requested my withdrawal on feb 11th, it's now march 15th and whadayaknow guys....not even approved yet. 2 weeks in a row i was told for sure it would be done that friday or the following monday. I copied and pasted the message the following monday and asked y it had not been done... this time they told me there was a glitch in the system...another excuse about us government laws...another excuse about priority to depositing customers etc. it is for sure a scam so we will see if they ever even approve the check which i doubt...but i guess i'll update in another couple weeks which i'm predicting nothing will be done "
" Brian again... requested my withdrawal on feb 11th, it's now march 15th and whadayaknow guys....not even approved yet. 2 weeks in a row i was told for sure it would be done that friday or the following monday. I copied and pasted the message the following monday and asked y it had not been done... this time they told me there was a glitch in the system...another excuse about us government laws...another excuse about priority to depositing customers etc. it is for sure a scam so we will see if they ever even approve the check which i doubt...but i guess i'll update in another couple weeks which i'm predicting nothing will be done "
Date: 03/13/2010, Comment from Frank
" I played at cool cat before I saw all these comments. I am owed $5000 and am well over the "10 Day" processing time. DO NOT PLAY AT THIS CASINO!
Has anyone got a cash-out from these people? An ideas of any recourse? "
" I played at cool cat before I saw all these comments. I am owed $5000 and am well over the "10 Day" processing time. DO NOT PLAY AT THIS CASINO!
Has anyone got a cash-out from these people? An ideas of any recourse? "
Date: 03/09/2010, Comment from carlagold
" After hearing all these comments and criticism I confess that I was afraid of cool cat casino, i Recently I opened an account with this casino and i received one free chip $400.. after playing and meet all requirements I won $ 380... i send requested documents and is now completing 10 days and have not received any response..
will I go through the same problems??
sorrymy inglish,, is very bad .. i am brazilian
hugs :)
carla "
" After hearing all these comments and criticism I confess that I was afraid of cool cat casino, i Recently I opened an account with this casino and i received one free chip $400.. after playing and meet all requirements I won $ 380... i send requested documents and is now completing 10 days and have not received any response..
will I go through the same problems??
sorrymy inglish,, is very bad .. i am brazilian
hugs :)
carla "
Date: 03/09/2010, Comment from linda
" DO NOT PLAY THEY, THEY LIE ABOUT YOUR PAYOUTS, MAKE YOU WAIT FOR EVER YOUR YOUR WINNINGS, IF YOU EVER DO GET THEM, AND THERE CSR ARE TRAINED TO TELL YOU BS STORIES AND ARE SO RUDE
pLEASE DO NOT WASTE YOUR TIME AND YOU WILL, AND YOUR MONEY GO WHERE IT IS SAFE, CHECK ALL ONLINE REVIEWS BEFORE YOU DECIDE ON A SITE. i AM STILL WAITING FOR MY 1116, IT WAS 2200 BUT, ALL THERE FEES AND BULLS, COSTS YOU THE PLAYER YOUR WINNINGS. "
" DO NOT PLAY THEY, THEY LIE ABOUT YOUR PAYOUTS, MAKE YOU WAIT FOR EVER YOUR YOUR WINNINGS, IF YOU EVER DO GET THEM, AND THERE CSR ARE TRAINED TO TELL YOU BS STORIES AND ARE SO RUDE
pLEASE DO NOT WASTE YOUR TIME AND YOU WILL, AND YOUR MONEY GO WHERE IT IS SAFE, CHECK ALL ONLINE REVIEWS BEFORE YOU DECIDE ON A SITE. i AM STILL WAITING FOR MY 1116, IT WAS 2200 BUT, ALL THERE FEES AND BULLS, COSTS YOU THE PLAYER YOUR WINNINGS. "
Date: 03/06/2010, Comment from HOPE
" yThere is hope out there for all you gamblers who have gotten the total run around from Cool Cat as I too have won and waited and talked to just about everyone including the elusive Sophie. You can contact Steve@gamblingwages.com and email him your details. He tries to intercede for you to the casinos such as Cool Cat, Cirrus, and VIP. Good Luck everyone "
" yThere is hope out there for all you gamblers who have gotten the total run around from Cool Cat as I too have won and waited and talked to just about everyone including the elusive Sophie. You can contact Steve@gamblingwages.com and email him your details. He tries to intercede for you to the casinos such as Cool Cat, Cirrus, and VIP. Good Luck everyone "
Date: 03/04/2010, Comment from Mike Y
" I hit for $4300 at Coolcat Casino. These posts scare me. Anyone have suggestions on how to speed up the payment process? "
" I hit for $4300 at Coolcat Casino. These posts scare me. Anyone have suggestions on how to speed up the payment process? "
Date: 03/03/2010, Comment from steven L.
" I hit a Jack pot at Cool Cat on 2/23/2010 sent in all my docs and they dont even respond. My withdrawl was for $2400.00 USD. I've sent numerous e-mails with no response....I will keep you posted if i ever see my money!!! I think I mad a big mistake!! "
" I hit a Jack pot at Cool Cat on 2/23/2010 sent in all my docs and they dont even respond. My withdrawl was for $2400.00 USD. I've sent numerous e-mails with no response....I will keep you posted if i ever see my money!!! I think I mad a big mistake!! "
Date: 03/03/2010, Comment from
" This casino is very slow about paying withdrawals. I requested a withdrawal on Jan. 11, 2010 Today is March 2, I am still waiting for my money, I do not recommend this to anyone. and decided not to play here again. "
" This casino is very slow about paying withdrawals. I requested a withdrawal on Jan. 11, 2010 Today is March 2, I am still waiting for my money, I do not recommend this to anyone. and decided not to play here again. "
Date: 03/01/2010, Comment from Steve
" I requested a USD $1,000 withdrawal on 22 Jan 2010, and a further 2 withdrawls on 11 Feb 2010. I received an email acknowledging my bank details for a wire transfer and was told there were delays and that my withdrawal would be processed by 17 Feb. Nothing arrived. I sent an email on 18 Feb and have no response whatsoever. I contacted support 25 Feb and was told the withdrawals dept were not working Thurs and Friday and to contact them Monday which I intend to do. I would have thought that if they were so behind with their processing they would put extra resource into it rather than the opposite. This is the first time I have had the run around from any online casino. After reading other comments, I am feeling even more nervous. "
" I requested a USD $1,000 withdrawal on 22 Jan 2010, and a further 2 withdrawls on 11 Feb 2010. I received an email acknowledging my bank details for a wire transfer and was told there were delays and that my withdrawal would be processed by 17 Feb. Nothing arrived. I sent an email on 18 Feb and have no response whatsoever. I contacted support 25 Feb and was told the withdrawals dept were not working Thurs and Friday and to contact them Monday which I intend to do. I would have thought that if they were so behind with their processing they would put extra resource into it rather than the opposite. This is the first time I have had the run around from any online casino. After reading other comments, I am feeling even more nervous. "
Date: 03/01/2010, Comment from brian
" well guys, brian again, update on my withdrawal request i started on 2/11/10...it is now 2/27/10, been 12 business days, no approval yet although lilly told me monday or tuesday for sure on approval...i know they're slow so we will see if this is a stall tactic or coolcat is just slow. "
" well guys, brian again, update on my withdrawal request i started on 2/11/10...it is now 2/27/10, been 12 business days, no approval yet although lilly told me monday or tuesday for sure on approval...i know they're slow so we will see if this is a stall tactic or coolcat is just slow. "
Date: 02/25/2010, Comment from lindaq
" your comment: I to have been given the run around bye, Brian, Rachel ,Henry, Raymond, you name them I have chatted with them all. Was told to send all required info. I got the couldn't read, we need, slam and finally after 8 faxes, was told I was approved this started 2/12 now it is 2/15 was hoping to reveive the 2200.00 I won for dgtrs. 16 bd, and last funeral expenses as my mom past in Oct, I guess we get what we deserve, I will also be checking reviews before I play another online casino, I pray I do get this money, I really needed it when I was told I have it. "
" your comment: I to have been given the run around bye, Brian, Rachel ,Henry, Raymond, you name them I have chatted with them all. Was told to send all required info. I got the couldn't read, we need, slam and finally after 8 faxes, was told I was approved this started 2/12 now it is 2/15 was hoping to reveive the 2200.00 I won for dgtrs. 16 bd, and last funeral expenses as my mom past in Oct, I guess we get what we deserve, I will also be checking reviews before I play another online casino, I pray I do get this money, I really needed it when I was told I have it. "
Date: 02/25/2010, Comment from Aaron
" I have been waiting on a pay out since November 9th, 2009. It finally got approved Feb 2nd, 2010. Now 15 business days has passed and every time I call they tell me it is a work in progress. They sure take the money fast but how do they expect me to continue playing at there casino if it takes 90 days to pay out. "
" I have been waiting on a pay out since November 9th, 2009. It finally got approved Feb 2nd, 2010. Now 15 business days has passed and every time I call they tell me it is a work in progress. They sure take the money fast but how do they expect me to continue playing at there casino if it takes 90 days to pay out. "
Date: 02/15/2010, Comment from Ken Bostjancic
" your commentCool Cat is a very shady casino. I cashed out almost 16K in July 2009 and the've paid out slowly in pretty small increments. I contact them almost daily and hear the same BS about processors and all the other jive. They do pay....slowly and with great expense to the players. $65 a pop. They aren't the fastest to pay but keep hammering them and expect to get dinged every time you get a payout. Best to avoid them if you have high blood pressure. "
" your commentCool Cat is a very shady casino. I cashed out almost 16K in July 2009 and the've paid out slowly in pretty small increments. I contact them almost daily and hear the same BS about processors and all the other jive. They do pay....slowly and with great expense to the players. $65 a pop. They aren't the fastest to pay but keep hammering them and expect to get dinged every time you get a payout. Best to avoid them if you have high blood pressure. "
Date: 02/13/2010, Comment from brian
" Well, here we go guys, won 400 dollars and requested the payout through a no deposit bonus today. it is 2/11/10, just emailed my photo verification etc., they say that takes 2 days, i will post a comment every 3 days until i receive my money, little disappointed at how it's looking after reading all these posts "
" Well, here we go guys, won 400 dollars and requested the payout through a no deposit bonus today. it is 2/11/10, just emailed my photo verification etc., they say that takes 2 days, i will post a comment every 3 days until i receive my money, little disappointed at how it's looking after reading all these posts "
Date: 02/13/2010, Comment from Cris B
" I have contacted Cool Cat Casino almost everday since January 25th, 2010 concerning my $1000 withdrawal. After playing there for several years and depositing this was the first time I successfully won and did not cancel my withdrawal. It took me literally one week for them to accept all my documents. They couldn't read this one or that one so I had to keep resending them by fax or scan over and over at least 3 times. This was finally achieved on Feb 1, 2010 so here it is Feb 12, 2010 and I contacted them yet again today about my withdrawal and was told by Henry that it wold be yet another week because they are behind in processing...big surprise according to all the online reports I am now reading I do not expect to get my money. When I asked the agent Henry, Eric, David, etc if I would get paid they all said 'YES" please be patient. What a joke. They offer big bonus chips but after you playthrough and if you are lucky enough to have any winnings you will never ever get it. Just the runaround. It is tooo bad because I like playing there and the games you get to play but the bottom line is they rip people off.especially US citizens who are stupid enough to give them their money. I only lost $100 which is my loss but if I can warn ANYONE ELSE please DO NOT DEPOSIT AT THIS CASINO. Try to play at the Microgaming Casinos that are online and that DO PAY ON YOUR WITHDRAWALS. "
" I have contacted Cool Cat Casino almost everday since January 25th, 2010 concerning my $1000 withdrawal. After playing there for several years and depositing this was the first time I successfully won and did not cancel my withdrawal. It took me literally one week for them to accept all my documents. They couldn't read this one or that one so I had to keep resending them by fax or scan over and over at least 3 times. This was finally achieved on Feb 1, 2010 so here it is Feb 12, 2010 and I contacted them yet again today about my withdrawal and was told by Henry that it wold be yet another week because they are behind in processing...big surprise according to all the online reports I am now reading I do not expect to get my money. When I asked the agent Henry, Eric, David, etc if I would get paid they all said 'YES" please be patient. What a joke. They offer big bonus chips but after you playthrough and if you are lucky enough to have any winnings you will never ever get it. Just the runaround. It is tooo bad because I like playing there and the games you get to play but the bottom line is they rip people off.especially US citizens who are stupid enough to give them their money. I only lost $100 which is my loss but if I can warn ANYONE ELSE please DO NOT DEPOSIT AT THIS CASINO. Try to play at the Microgaming Casinos that are online and that DO PAY ON YOUR WITHDRAWALS. "
Date: 02/06/2010, Comment from Lisa P.
" Well I will not be playing with Cool Cat Casino anymore. I finally got my withdrawl approved on the 4th of this month. It was 2 weeks longer than the 10 days. I had withdrawn 3000., and now they tell me that I could only withdraw 400. I would think that after all of the chat sessions with the withdrawl department...someone might have mentioned that to me? In my opinion, it is a below the belt way of doing business. I will not be back. For that matter, I now will have to wait another 10 business days before a check is even sent. There is just way too much red tape involved here. "
" Well I will not be playing with Cool Cat Casino anymore. I finally got my withdrawl approved on the 4th of this month. It was 2 weeks longer than the 10 days. I had withdrawn 3000., and now they tell me that I could only withdraw 400. I would think that after all of the chat sessions with the withdrawl department...someone might have mentioned that to me? In my opinion, it is a below the belt way of doing business. I will not be back. For that matter, I now will have to wait another 10 business days before a check is even sent. There is just way too much red tape involved here. "
Date: 12/27/2009, Comment from nancy
" I won money playing at CoolCat casino. They said the withdrawal was approved and now they say it was not. How was anyone successful at getting there money from this casino would love some tips
thanks "
" I won money playing at CoolCat casino. They said the withdrawal was approved and now they say it was not. How was anyone successful at getting there money from this casino would love some tips
thanks "
Date: 12/23/2009, Comment from OA
" OMG, I won in july 2009 and is now december and still waiting on my money, this is crazy. they fed ex me a check in sept but i was not there to sign for it so it went back to them and to this date nothing, i gave them my info for a wire transfer and nothing, i always get the same response from them.
Dear Olga,
This is Sophie with CoolCat.
Please note that unfortunately we are having some problems with the processor that issues payments for us, since they are limiting the amount of transactions, and the amount per transaction, we sent every day. This has caused delays in our payments that not only have affected you, but unfortunately have affected other customers too. We apologize for the delay and inconveniences this might cause. We hope to be able to send your payment by the end of the week.
Dear Olga,
This is Sophie with CoolCat.
As far as I can see your payment has not been sent as of yet, but I will look into this matter for you and get back to you just as soon as we have an response from the finance dept.Thank you for your patience.
Best wishes
Date: Tuesday, November 10, 2009, 4:37 PM
Reference #: LTK146049824669X
Please use this reference number for any correspondence in regards to this issue.
Subject: When you were offline (via LivePerson)
Dear CoolCat Member,
This is Sophie with CoolCat.
As far as I can see your payment has not been sent as of yet, but I will look into this matter for you and get back to you just as soon as we have an response from the finance dept.Thank you for your patience.
Date: Wednesday, October 14, 2009, 9:20 PM
Reference #: LTK146049824669X
Please use this reference number for any correspondence in regards to this issue.
Subject: When you were offline (via LivePerson)
Dear Olga Azor ,
This is Sophie with CoolCat.
In regards to your requests,thank you very much for your banking information ,now your account has been updated .
As per finance dept your withdrawal should be ready to be sent in the next payment batch by middle next week.
Best wishes, "
" OMG, I won in july 2009 and is now december and still waiting on my money, this is crazy. they fed ex me a check in sept but i was not there to sign for it so it went back to them and to this date nothing, i gave them my info for a wire transfer and nothing, i always get the same response from them.
Dear Olga,
This is Sophie with CoolCat.
Please note that unfortunately we are having some problems with the processor that issues payments for us, since they are limiting the amount of transactions, and the amount per transaction, we sent every day. This has caused delays in our payments that not only have affected you, but unfortunately have affected other customers too. We apologize for the delay and inconveniences this might cause. We hope to be able to send your payment by the end of the week.
Dear Olga,
This is Sophie with CoolCat.
As far as I can see your payment has not been sent as of yet, but I will look into this matter for you and get back to you just as soon as we have an response from the finance dept.Thank you for your patience.
Best wishes
Date: Tuesday, November 10, 2009, 4:37 PM
Reference #: LTK146049824669X
Please use this reference number for any correspondence in regards to this issue.
Subject: When you were offline (via LivePerson)
Dear CoolCat Member,
This is Sophie with CoolCat.
As far as I can see your payment has not been sent as of yet, but I will look into this matter for you and get back to you just as soon as we have an response from the finance dept.Thank you for your patience.
Date: Wednesday, October 14, 2009, 9:20 PM
Reference #: LTK146049824669X
Please use this reference number for any correspondence in regards to this issue.
Subject: When you were offline (via LivePerson)
Dear Olga Azor ,
This is Sophie with CoolCat.
In regards to your requests,thank you very much for your banking information ,now your account has been updated .
As per finance dept your withdrawal should be ready to be sent in the next payment batch by middle next week.
Best wishes, "
Date: 12/18/2009, Comment from ithertz832
" Looks like Coolcat's litterboxis full of crap.I've been waiting since 11/27/2009 all my "DOCS" were approved 11/29/2009 after winnning $8000 I requested 2 "OVERNIGHT EXPRESS CHECKS"becasue the max is 5g one for $5000 another for $3000 since then I reversed the $3000 in a good faith thinking that one check would be easier for them to process. Lilly has been nothing but a pain in the ass and a liar. Now she says the aproval dept is delayed. Classic. So now I wait and after reading these posts I don't know what more I can do? If anybody has an idea please feel free to e-mail me. ithertz832@yahoo.com "
" Looks like Coolcat's litterboxis full of crap.I've been waiting since 11/27/2009 all my "DOCS" were approved 11/29/2009 after winnning $8000 I requested 2 "OVERNIGHT EXPRESS CHECKS"becasue the max is 5g one for $5000 another for $3000 since then I reversed the $3000 in a good faith thinking that one check would be easier for them to process. Lilly has been nothing but a pain in the ass and a liar. Now she says the aproval dept is delayed. Classic. So now I wait and after reading these posts I don't know what more I can do? If anybody has an idea please feel free to e-mail me. ithertz832@yahoo.com "
Date: 11/27/2009, Comment from Simon
" All you guys moaning about this casino have only yourselves to blame. A simple search and you will find bad press about them all over the place.. Even here on this site where you are moaning they have a big fat BEWARE warning on the reviews.
DO some homework before you play at a casino. "
" All you guys moaning about this casino have only yourselves to blame. A simple search and you will find bad press about them all over the place.. Even here on this site where you are moaning they have a big fat BEWARE warning on the reviews.
DO some homework before you play at a casino. "
Date: 11/19/2009, Comment from Stephen Pandolfi
" 2 months and still counting. I now have 8 withdrawals pending. Does anyone know if they are regulated by anyone. I am going to put a stop on all my payments to them this month. They owe me thousands. A bunch of bull "
" 2 months and still counting. I now have 8 withdrawals pending. Does anyone know if they are regulated by anyone. I am going to put a stop on all my payments to them this month. They owe me thousands. A bunch of bull "
Date: 11/06/2009, Comment from Paul Williams
" Hello friends..
I am playing online casino games for last 3 years & found CoolCat Casino as a good online casino. I have won many time there & got payments within a month. "
" Hello friends..
I am playing online casino games for last 3 years & found CoolCat Casino as a good online casino. I have won many time there & got payments within a month. "
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" I would suggest that you not play at Cool Cat The casino will not pay any withdraw request. I have turned my situation over to a International law firm. I will contact there country representatives. "