Cool Cat Casino Player Reviews and comments

" I have to say I was a bit worried that I wouldn't receive my winnings of $2,400.00 after reading the reviews! Received check today. Yes it takes a long time (over 30 days) but Cindy Greco kept me informed of progress. It is very important to read ALL Terms and conditions before playing any casino. You can't expect unlimited earnings on a free chip! If you are going to use bonus codes read the terms. I feel secure depositing again with Cool Cat but realize it will take time to get my winnings to me. "

" Well here I am again. It's been over 21 business since my withdrawal was approved and from what I can tell.............it hasn't been sent yet. Very frustrating. Again, the customer service has always been very nice to me. However the last time I asked about a status, I was sent directly to the email link. I have sent an e-mail off to Cindy at Gwages, so we will see what happens. "

" Oh please ABOTELHO. So what you are saying is that only illiterate people must play at this casino. Compare the complaints for this casino to the other casinos. You're the only one that can do that since you are the only who has played at this casino that can read. "

" Let us start first with the idea that no one has put a gun to your heads and made you play online casino. Number two LEARN to ask questions about your bonuses!!!!! If you are not sure ASK questions.... I have been with Cool Cat for many years and I have been mad at them because of my own fault; I did NOT read clearly the bonuses RULES!!!! In the past their service was not the best, but since they have implemented the VIP program I will not play anywhere else. The VIP agents have been nothing but polite, and very efficient with me...Anything I ask they tell me the TRUTH, you cannot say the same for 99% of other casinos online! For me, Giovanni and Joe from the VIP program deserve nothing but great recommendations. Read the rules and enjoy the casino and quit your complaining, maybe most of you need to learn to READ!!!! And again I remind you NO ONE PUT A GUN TO YOUR HEADS AND OBLIGED YOU TO GAMBLE!!!! SOME OF YOU MADE POOR CHOICES, LIVE WITH IT, Just do not blame the casino! Best ARB "

" I tried to settle this with Cindy and CoolCat Casino, but to no avail. I registered real money account at Cool Cat with no problem whatsoever (even though i am not supposed to be able to do that because i am from Croatia). Several days later i received an email, on my .hr domain email (if i am not allowed to play for money or take bonuses why did they send it to me). I supposed something has changed in their policy and went to play. I met all playthrough requirements, and their software said i can withdraw $100, so i go to cashier and applied for a withdraw. No messages there to suggest i cannot withdraw (and supposedly, you should block those who are not allowed to play, right?). But at that time problems occured. They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play! Even at the time i exchanged emails with Cindy Greco I was receiving more offers from CoolCat Casino! One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play (let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now). All i wanted is $100 i earned after THEY invited me to play and gave me promotional code. I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it! They screwed me for $100, but i am writing this to stop them from cheating on others. Don`t go and play in CoolCat Casino, because they will find a way to cheat. I am sorry i had to write this, but i tried to settle it with them. $100 would not be a big prize to pay if you have people who works for you but they do not know their own rules. Imagine the situation where someone invites you to their restaurant for a meal, telling you it`s free, but when you finish it, they say you must pay because some ancient rules apply. Never mind they invited you! I do not like when someone takes me for a fool, and CoolCat Casino did just that. Don`t let them make you a fool too. I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again. It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again. CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice. "

" The reason that it takes some time to get your money, isn't because these casinos are trying to rip people off....they aren't. They actually have good games, and awesome bonuses...you just have to be smart about the bonuses that you use, and stick to the no restriction bonus that doesn't have a playthrough amount, or a max cash out. The customer service reps can only do so much to get your money to you if you are a player in the US. It takes a while because they have to be creative regarding how they get your money back to you....thanks to the Bush administration in 2006 online gaming regulation changed that limits their options and resources for paying US players their winnings. So if you want to play, you should play expecting the additional time to get your money....and try not to blame and yell at the people who really are trying to help you out. Those poor customer service people probably get yelled at all day by us spoiled US players that are used to people giving us what we want when we want it. Anybody who has ever worked in a call center, knows how awesome it is to get yelled at all day. Imagine having a job where you actually get to give people money, instead of trying to take their money......and the people still yell at you and tell you that you are not doing your job right....when you are trying to give them money. Just a thought. We should actually be thankful that there are even online casinos that still accept US players...as there are only a handful now. I know it is hard to wait for your money, and sometimes a little scary because you aren't sure if you will get it....but try as best as you can to be patient. It may take a minute, and it may come in split amounts.....but you will get your money.....I did. "

" This casino is total scam. They sent me an email with a bonus, i followed all the rules, made the playthrough and asked for a withdrawal according to their rules ($100 even though i had over $200). I am talking to the live support and they are telling me i cannot withdraw my money, although casino software show everything is ok. The other reason, according to them, is my country. Ridiculous! So, for my deposits it is good and my withdrawals it`s not??? When i told them it was highly unprofessional, they said i should try and send authentication form to their payouts dept. I will do that now and post any updates if they come to their (professional) senses. "

" While I have won at this casino I to was victim of the so called bonus rules. Now I pay very close attention to what it says and only play the no play through bonus's which helps keep them at bay in excuses. However no matter what you win , they take forever and many many e-mails to get any winnings at all. and win a large amount? Forget getting it that way, it will always come in split amounts. It stays in the withdrawal mode forever, I guess in hopes that as you do win and make a with drawl , you stop winning anything, so you run out of money and take you wining out. I guess I am just as dumb as anyone by continuing to play This casino when there are many you do not have to go through this with. I do like the slots at this casino tho "

" Well good luck to you and I hope you get your money. I have been waiting since May 9th and I still DO NOT have any of my winnings. It is always middle of next week and the processor is behind. Are you saying the rest of this blog is lying about their bad experiences I don't think so. I talk with Damian (customer service) every day and I do not believe his stories. There used to be a women named Claudia or Cindy and when they took charge you received your money the next day. Where are they now???? I have been nice and made sure I met all of the requirements and I have deposited alot of money. They can take your money in a instant but when it come time to collect your winnings it takes months. Come on who are they kidding. They want you to give up on asking for your money and then they can take it. I only want to play fair and enjoy myself. But that does not happen at Cool Cat Casino!!!!!!!!! "

" I won money and it was exactly 10 days for it to be approved. I got a personal call telling me my check was sent out by fed-ex and verifying the address. I have never had a problem with customer service. Sometimes you get back what you give out. I am always nice to them and they are in turn nice to me. I will let you know if the check doesn't come, but I think it will. I ALWAYS check to make sure that I have met all of my playthrough requirements. They are the only casino at play at and I see no reason to change that. Sorry if you all have had problems, but I haven't (yet!?). Good luck! "

" I have playing a Cool Cat for months and am so disappointed with it's customer service. Every time I have felt as though I have won fair and square there is always some loophole. If you get a free chip, meet th requirements and cash out..,,,the only way you can ever increase those winnings is to have the check sent to you (which takes WEEKS) Even if you win more it'll never be yours. It makes sense to me that after you meet the requirements that cash is yours..,,but not to them. I won over 90,000 and it was not until I tried to cash out that I was told the code I used didn't allow me to cash out that much. I never use coupons with that kind of a stipulation and would never have played it that high. I still insist that the bonus did not have that type of rule. Even the email that I located did not state that and it was for 1st time players...,,,,everybody knows you cannot use a first time player bonus if it is not your first time. I was then offered a settlement whic was 3 weeks agao and I haven't received that either. Now Cool Cat has placed 2500.00 back into my pending withdrawals and no one knows where that came from. I think they are anticipating me playing it back and then I get NOTHING!! All I ask is for clear, concise rules, honesty, no trickery and faster payouts. Why does it take almost a month to get payed whereas that can remove funds from your credit cards in nano minutes. I don't think I will get paid..,,,I've learned my lesson. Serious gamblers don't like games that are not featured in the casino. "

" Att: Claudia or CIndy: I was just informed that Quicktender is not accepting withdrawls from any casino's I have three approved withdrawls due to me by June 20th. What will happen and how will Cool Cat pay out now. By CHeck to me????? Please advise to my e-mail address ASAP "

" DO NOT play at this casino. I have a pending withdraw request since April 11 and have not recieved a dime yet. Rude, Ignorant, and Unethical are the 3 best words to describe this casino "

" This is an update to my post from 5/23 (actually it as submitted 3 days earlier). As of now my 600 dollar withdrawal is processed by Moneybookers. The issue is resolved! Thank you Cool Cat, thank you Cindy and Claudia! "

" My moneybookers withdrawal of 600 dollars was ordered in the beginning of April and approved on April 11th. I still have not received it. I contacted Cool Cat chat support on several occacions, and the answer was always the same "it will paid early to mid next week". After that next week passed and I came into chat, the representative told me they are restricted by payment processor. And that again it will be paid early to mid next week. I really hope Cindi or Claudia can help "

" I requested a payout of $500 on 3/22/11. I asked for it to be processed via bank wire. On 3/28 when my payout was approved, I was told over the phone that cool cat was unable to process via bank wire and that a check was being mailed out. I was also told to expect my winnings 7-10 business days from the date the payout was approved. I have been in contact with cool cat many, many times since the approval of my withdrawal. I have been told various things.... that it was still pending approval, that I should expect it next week then again next week etc. It is now 5/16/11 and I STILL haven't received my check. Once I finally sent two emails threatening to take legal action someone responded to me (5 days later). Apparently it was mailed out over the weekend and I was told to contact the billing department Monday or Tuesday for a tracking number. It is Monday so I contacted them only to be told that they wouldn't have my tracking number until the end of the week!!! I am furious.... if it was really already mailed via fedex I BETTER have it before the end of the week!! "

" Cindy and Claudia: I have two withdrawls coming to me (april 5th approval date) from Club Player Casino which is associtaed with Cool Cat finance Dept. I has been full 20 business days since it was apporved and they are still telling me to wait until the middle of next week. Can you look into this and help me get my money. "

" It sounds really good for me, as a newbye, to find here reps of coolcat/club player/ect They can really help us and we can play there more "confortable" I've made a question 2 days ago, and had a early answer. Thankx Cindy, indeed! "

" I am updating my comment posted on 4/1. Cindy & Claudia came through for me and got me my check for $750. They responded to my emails within 24 hours and I got my check within 7 days via fedex. Thank you both! "

" Cindy got me my payment took a while but i was happy to recieve it. Now that i know that they are true to send you your money i will definantly play there again. "

" I can't believe people are still playing at this casino after reviewing all of these comments. I don't believe any of these people who have commented they have resolved their problems. They must be employees posting comments. If you play here you will never get your winnings. What a SCAM!!! "

" I just won $500 with a free chip and I met the playthrough. Now they are saying that I only can get $50. WHAT A RIP OFF. They just lost a customer for sure. "

" don't give them your money I won 5000 after seeing a managers withdrawal approved Thought everything was fine I'll wait for the check 2 weeks go by and I email them asking what the problem was "I suggest you before start playing ask for the bonus restrictions to avoid any inconvenient" denied NOT TRUE PLEASE DON'T GIVE THEM YOU MONEY OR ANY OF THERE OTHER ONLINE CASINOS CIRRUS, COOLCAT, PRISM, VIRTUAL, PARTYCITY, CLUBPLAYER, WILD VEGAS, SLOTS OF VEGAS, VIP LOUNGE, PALACE OF CHANCE "

" I have been playing at coolcat and won $750 which was approved on 3/11. The casino guidelines state 7-10 business days for approval and an additional 7-10 business days to receive the money once its been approved...that is a total of 20 business days. If my calculations are correct, i should have received it on the 25th. However, no check. I did the online chat thing numerous times and for some reason they all tell me 10-20 business days for approval and another 10-20 business for payout. I told them to change their online policy to state this. I don't get it....they expect us to follow the rules but they don't follow it themselves! It is now April 1st and I contacted their Acctg department earlier this week who keeps telling me every day this week that they sent it out for processing and just waiting on a tracking number...well how long does it take to get a tracking number. The last I check that it only takes minutes to fill out the shipping form and obtain a tracking number! "

" I had a payout of 1138.00 approved on March 4th and it is now March 28th. Still have not recieved a check and can't get a straight answer from the casino.It is really frustrating. Love to p[lay at their casino but am wondering if i shoild continue to play there. "