Cool Cat Casino Player Reviews and comments

" I won money and it was exactly 10 days for it to be approved. I got a personal call telling me my check was sent out by fed-ex and verifying the address. I have never had a problem with customer service. Sometimes you get back what you give out. I am always nice to them and they are in turn nice to me. I will let you know if the check doesn't come, but I think it will. I ALWAYS check to make sure that I have met all of my playthrough requirements. They are the only casino at play at and I see no reason to change that. Sorry if you all have had problems, but I haven't (yet!?). Good luck! "

" I have playing a Cool Cat for months and am so disappointed with it's customer service. Every time I have felt as though I have won fair and square there is always some loophole. If you get a free chip, meet th requirements and cash out..,,,the only way you can ever increase those winnings is to have the check sent to you (which takes WEEKS) Even if you win more it'll never be yours. It makes sense to me that after you meet the requirements that cash is yours..,,but not to them. I won over 90,000 and it was not until I tried to cash out that I was told the code I used didn't allow me to cash out that much. I never use coupons with that kind of a stipulation and would never have played it that high. I still insist that the bonus did not have that type of rule. Even the email that I located did not state that and it was for 1st time players...,,,,everybody knows you cannot use a first time player bonus if it is not your first time. I was then offered a settlement whic was 3 weeks agao and I haven't received that either. Now Cool Cat has placed 2500.00 back into my pending withdrawals and no one knows where that came from. I think they are anticipating me playing it back and then I get NOTHING!! All I ask is for clear, concise rules, honesty, no trickery and faster payouts. Why does it take almost a month to get payed whereas that can remove funds from your credit cards in nano minutes. I don't think I will get paid..,,,I've learned my lesson. Serious gamblers don't like games that are not featured in the casino. "

" Att: Claudia or CIndy: I was just informed that Quicktender is not accepting withdrawls from any casino's I have three approved withdrawls due to me by June 20th. What will happen and how will Cool Cat pay out now. By CHeck to me????? Please advise to my e-mail address ASAP "

" DO NOT play at this casino. I have a pending withdraw request since April 11 and have not recieved a dime yet. Rude, Ignorant, and Unethical are the 3 best words to describe this casino "

" This is an update to my post from 5/23 (actually it as submitted 3 days earlier). As of now my 600 dollar withdrawal is processed by Moneybookers. The issue is resolved! Thank you Cool Cat, thank you Cindy and Claudia! "

" My moneybookers withdrawal of 600 dollars was ordered in the beginning of April and approved on April 11th. I still have not received it. I contacted Cool Cat chat support on several occacions, and the answer was always the same "it will paid early to mid next week". After that next week passed and I came into chat, the representative told me they are restricted by payment processor. And that again it will be paid early to mid next week. I really hope Cindi or Claudia can help "

" I requested a payout of $500 on 3/22/11. I asked for it to be processed via bank wire. On 3/28 when my payout was approved, I was told over the phone that cool cat was unable to process via bank wire and that a check was being mailed out. I was also told to expect my winnings 7-10 business days from the date the payout was approved. I have been in contact with cool cat many, many times since the approval of my withdrawal. I have been told various things.... that it was still pending approval, that I should expect it next week then again next week etc. It is now 5/16/11 and I STILL haven't received my check. Once I finally sent two emails threatening to take legal action someone responded to me (5 days later). Apparently it was mailed out over the weekend and I was told to contact the billing department Monday or Tuesday for a tracking number. It is Monday so I contacted them only to be told that they wouldn't have my tracking number until the end of the week!!! I am furious.... if it was really already mailed via fedex I BETTER have it before the end of the week!! "

" Cindy and Claudia: I have two withdrawls coming to me (april 5th approval date) from Club Player Casino which is associtaed with Cool Cat finance Dept. I has been full 20 business days since it was apporved and they are still telling me to wait until the middle of next week. Can you look into this and help me get my money. "

" It sounds really good for me, as a newbye, to find here reps of coolcat/club player/ect They can really help us and we can play there more "confortable" I've made a question 2 days ago, and had a early answer. Thankx Cindy, indeed! "

" I am updating my comment posted on 4/1. Cindy & Claudia came through for me and got me my check for $750. They responded to my emails within 24 hours and I got my check within 7 days via fedex. Thank you both! "

" Cindy got me my payment took a while but i was happy to recieve it. Now that i know that they are true to send you your money i will definantly play there again. "

" I can't believe people are still playing at this casino after reviewing all of these comments. I don't believe any of these people who have commented they have resolved their problems. They must be employees posting comments. If you play here you will never get your winnings. What a SCAM!!! "

" I just won $500 with a free chip and I met the playthrough. Now they are saying that I only can get $50. WHAT A RIP OFF. They just lost a customer for sure. "

" don't give them your money I won 5000 after seeing a managers withdrawal approved Thought everything was fine I'll wait for the check 2 weeks go by and I email them asking what the problem was "I suggest you before start playing ask for the bonus restrictions to avoid any inconvenient" denied NOT TRUE PLEASE DON'T GIVE THEM YOU MONEY OR ANY OF THERE OTHER ONLINE CASINOS CIRRUS, COOLCAT, PRISM, VIRTUAL, PARTYCITY, CLUBPLAYER, WILD VEGAS, SLOTS OF VEGAS, VIP LOUNGE, PALACE OF CHANCE "

" I have been playing at coolcat and won $750 which was approved on 3/11. The casino guidelines state 7-10 business days for approval and an additional 7-10 business days to receive the money once its been approved...that is a total of 20 business days. If my calculations are correct, i should have received it on the 25th. However, no check. I did the online chat thing numerous times and for some reason they all tell me 10-20 business days for approval and another 10-20 business for payout. I told them to change their online policy to state this. I don't get it....they expect us to follow the rules but they don't follow it themselves! It is now April 1st and I contacted their Acctg department earlier this week who keeps telling me every day this week that they sent it out for processing and just waiting on a tracking number...well how long does it take to get a tracking number. The last I check that it only takes minutes to fill out the shipping form and obtain a tracking number! "

" I had a payout of 1138.00 approved on March 4th and it is now March 28th. Still have not recieved a check and can't get a straight answer from the casino.It is really frustrating. Love to p[lay at their casino but am wondering if i shoild continue to play there. "

" Cool Cat came through with my winnings, I must say, I have to take back the comment I posted, I was just getting irritated with all the run arounds, but Cindy helped alot!!! recieved my check within days after speaking with her! Thanks Cindy! I will keep playing at Cool Cat Casino! "

" I have a good experience with cool cat casino, I used a bonus code for 400 dollars free play, so Iff I lost every thing it didn't cost me a dime.. But I won a I played the bonus money free 20 x 400,- dollar.. And I requested a withdrawal , for 400 dollars, I got say , it took a little bit longer than the 10 business day's they are talking about, so I contacted Marty/Cindy ( general manager) , but in the end I got my money.. They were friendly and helpfull... I'm going to play again at Cool Cat Casino ... "

" Do NOT give these guys your money...you may never get it back. Also, they are part of an affiliated group of casinos that also include: Cirrus, Prism, Party City, Club Player, Wild Vegas, Slots of Vegas, VIP Lounge, and Palace of Chance. All of these casinos pay an outside company to process their payouts; so you can expect the same delays and poor customer service from ANY of the casinos listed above. If, however, you are unfortunate enough to have already given your money to these guys, I have some help for you. As with many things in life, it's all about who you know. Contact Cindy at: cindy@gwages.com. She can help you get your money. Hope this helps out at least one person. "

" This place is a SCAM, stay away. I've been told 3 different things now and I'm "only" owed a total of $400 in LEGITIMATE winnings. Quote from todays chat session: Damian: we approved 300 on 3/3 from that day we have 10 to 20 business days to send out the payment qwkevo: am I going to have to go through what others have to get my money? qwkevo: I was told 10 days from the day it was approved qwkevo: now you are telling me up to 20 days? Damian: thats our new time frame STAY AWAY, they wont pay you if you win and have no problem keeping every penny of your deposit..... "

" Done with this casino!!!! BEWARE!!!!! Every bad review you read is sooooooooooo true!!!!Getting ready to submit a fraud dispute! "

" Just wanted to say that I finally started to get part of my $15000.00 .What you need to do is contact the Gen Man of marketing and they will get on this with in an hour or two. I was 1 day short of a month before i recv'd a payment of $2000. I hope they keep up the good work And continue to pump out the checks. Only 4 more months til payed in full. "

" Please don't waste your time here. There are plenty of reputable casinos online. I won $600 and requested a withdrawl. Then they sent me a $50 "free" chip. When I activated the "free" chip, my maximum withdrawl became $100 and the other $500 was forfeited. Now, I get the "It will be mailed out by the end of next week" chat. They will even tell you that your request was just updated. This place is nothing more than a joke -- why else do the give such large bonuses? "

" Your going to love this one! Cool Cat has the most excuses I have ever heard for not sending their withdrawls out. I have been waiting since Jan. 12....still waiting. Been told several times that the check will be mailed next week. Today, I got a note from them (after about 20 emails) that their accounting department is over a month behind!!! What? Can you believe this? Sounds like they have too many customers. This is a very bad casino....do not play here! It's been impossible to get my winnings out! Still waiting.... "

" Please note that this casino and myself have sucsessfully resolved this issue.When i won i think i got too excited,and thought i wasent going to get paid,,it turns out it was all a misunderstanding,and I am pleased to say that i will get my winnings afterall.I want to thank coolcat,Marty Davis and TOPAFF for helping us resolve this matter.I wish you all the best here.I cant retract what i said but im really glad we worked it out. "