Cool Cat Casino Player Reviews and comments

" Do not play at this casino. I have had the worst experience. First, they don't answer emails....oh, you'll get an automated response, but no answer after that, especially if you are asking about a withdrawl. Then I tried calling them. I was put on hold for over 30 minutes. The customer service rep that answered was extremely rude and talked over me several times so it was difficult to get out my question. I finally asked for a manager and that didn't go well either. I tried to withdraw since 1/12 and still have not gotten my winnings. I'm so frustrated with this gambling site. They are a big rip off - not to mention rude and unresponsive. "

" On jan24th i deposited $40 twice and claimed too cool$200 bonus which states no cash max payout and no play through required. Well I started to win so I wagered higher well I was over $20,000.00 and cashed out at $15000.00 when i went to cashier the max cash out is $5000 so i did (3) $5000 over night express checks I had called a few times to verify all was good! and was told we never pay out more than $2000 at a time and only 1 check per week. then i asked to speak to somebody in the accounting dept as i was told to by there customer service rep. and was told they have no phones in the accounting office. Come on do you really think people are that ignorant? Will I ever get my Money? After reading everybody's comments What do you do? "

" One is already very leary abput giving up the credit card information to play online anyway because you just don't know who to trust. Well I trusted Cool Cat and after 21 days of waiting I have no idea if I will ever get my winnings. The run around is unbelievable. IF I ever get my winnings I won't play here any longer. The bonus playthroughs SUCK and even if you complete the playthrough they DEDUCT the amount of the bonus you were given. I have sent in all of the proper documents and nothing. It's hard times for everybody....,,,,I just want my winnings but in all honesty I don't think I'll ever get it. My original win was over 10,000 and all I asked to be withdrawn was $2000 imagine if I had requested the entire amount. I am seeking a trustworthy , reliable business that I can trust "

" I played....had 4 withdrawals approved which took 7 days, on 1/19 I was told I would receive within 10 days. Now I'm told it won't be till Feb 19th. I have sent several emails, did the live chat...called the telephone number and never get thru...I've waited over 30 minutes and never got thru. Why does it take so long to pay out. It taks seconds to deposit. Everything was submitted to them to be approved within 24 hours of them asking. What is the problem???????????????? "

" I did finally receive all my winnings. Once Claudia got on the case I received my winnings within two weeks. I will try again at this casino and hopefully they have changed their ways and people can get their winnings in a timely manner. "

" I have played at alot of on-line casinos. However, this casino has been the worst. I played just a little to check it out. Deposited very little money. But, everytime I logged back into the casino, there were extra funds in my account, which I suppose was considered bonus money or money that required a certain amunt of wagering, which was ok because this wa supposed to be a new casino and I was just checking out. I played at one of their "Affilliates" and never quite trusted them. If you play a game, and you decide to switch do a different game, then your your funds go back into your bank, and you have to redepoit into each game you play. You MUST have a minimum of $5.00 to deposit into a game to play, so if you have $4.50 and want to move to a different game, tough luck. They will keep your money, or you will have to re-deposit more funds, or you could ask them why you can't play since you still have $4.50, and that is when they will tell you, you must have a minimum of $5.00 to play, oh, but they have a few quarters laying around, so they will add that to your account. That must be at least a $500.00 wager requirement for that $.50. I recently had not played at this casino for months, however, one of their silictors actually called me on the telephone and we had a very lengthy conversation regarding the promotion he was offering, which was was just make a deposit, and they would give me an additional 50 percent, and since I was not redeeming a coupon, or bonus, I could keep my money if I won. If I lost my money, at that time, I could visit the cashier and request 50% insurance, which meant they would deposit half of the money I had wagered back into my account, and if I requested that, then there would be wagering requirements. So, unfortunately, I did deposit funds, I won, and they denied my withdrwal request, due to my previous coupon redemptions, etc. And when I have tried to contact them via e-mail and have tried to explain what their solicitor advised me, they have totally ignored every e-mail I have sent to them. Thankfully, I was at least smart enough to make a very, very small deposit. If you play at this casino, you will vever be able to withdraw any winnings, or affiliates. Be very careful "

" coolcat has just closed my account mccafe55 stating because i took legal action against them that my account will be closed and a stop placed on my account.Well i can say this i have so many backers backing me and doing that is defenitly putting gas on a fire and making the situation worse.I tried bieng nice, i tryed bieng patiant.I was played,and mislead only to be denied my winnings.I have all the transcripts and letters to prove it.They led me to believe that i really won for 6 days then denied me without any just cause.If they dont put my casino back with my funds it will make this much much worse.Its unbielable that a casino would be so bad as this one.Please anyone who reads this dont paly or have anything to do with coolcat casino.There are much better ones out there trust me. "

" I want to thank you all for your emails.And thanks Phil for defending me buddy.But its ok my friend no need to be too upset ok.For those of you who feel had a legitamate case please make sure that its really legitamate ok? If you dident meet the requirments like 10x or 50x with max cash out or free chipe please dont write me.I want real cases that have a leg to stand on.I also suggest if you think your bieng cheated out of a fair win plaese report it to your local police department.Then email me and tell me where you reported it,and i will give that imformation to to my police so they can coraspond with other enforcement departments.Like any consumer we too have rights,and if you feel that your rights have been violated you have the right to press charges against them.All casinos are governed by laws and licienceing is reviewed on a regular basis bye the software providers,which in this case is realtimegaming.com.Remember to read the rules and dont even play until you read and fully understand them.If you have multiple accounts be sure to ask the casino to remove them and only play one account because some casinos will keep them there just to use it to deny your winnings.Do not use any coupons while waiting for withdraw approvals or they will get you.Sometimes coolcat will send them while your playing to try and void your withdraw.Coolcat seems to be operating in ways ,so they can find any way they can to avoid paying.My advice is not to play there and egnore all there offers because unlike most casinos they run in a group,and they operate by denying or slow delayed payment in hopes that they can get away with paying there winners so they will always come out way on top.Anyway please keep the emails comming,and i will do my best to help you to help yourselves.Coolcat support wont help because there the ones who creat the problems in most cases,from what i see and hear.I won $10,000 dollars and they still wont approve it.So people your not alone.I won this fair and square and they still wont pay.Very very sad casino to say the least. "

" I see coolacat comments here stateing that they have the best bonuses ect bar none..thats all fine to say but when it comes down to it,if you win they wont pay you.Or they make you sweat,they make you so stressed out playing mind games and trying to make up excuses.At times they can seem to be all nice and friendly,and can give you a false sence that you might get your winnings.Fact is i won a lagitamate $10,000 dollar win,and they use all the tricks in the book to avoid paying. They dident expect me to win that much on $30 and now they are trying to delay,and look for a way to not pay.Just emagine for those reading this post how i must feel.I havent slept in a week my nerves are wrecked..all because i won a random jackpot.Winning at coolcat is worse than losing,now thats bad. "

" Since posting on Dec 12 I have received my money in my UseMyWallet Account. Apparently if you use a free chip you can only withdrawal with UseMyWallet, but thats fine the only downside is they charge to wire to your bank account. Overall I am happy. "

" Since i posted my last post here i did in fact have problems with coolcat.The nature was very serious,and thats all i was told i could say pending the outcome of my withdraw request. again!! They seemed to have rectafied and hopefully resolved it by completing,and approving my well deserved winnings.I will keep you all posted on what happens,and the results.I was going to ask them to remove my prior comments as the situation has changed since i wrote that.However i think that it would be in there best interest to do the rite thing. Happy gaming everyone,and good luck. Hope my next post is a better one.I will be back pending the outcome and comment more if nessesary concerning this matter. "

" This casino is the biggest ripp off i ever seen in all my life and time in casinos.The comment above must be one that a staff of the casino wrote,Because they dont pay and they will stress you out and find any excuse they can not to pay.I had a friend who won fair and square.He got a 16000 jackpot and he was denied for no reason.They will make you think there paying then deny you.They are a crooked,and shouldent even be on the net.My friend has hired a lawyer,and even the lawyer wants to work to have there gaming licience revolked for good.They are the biggist unlawful,rule breaking casino i have ever seen or played.How they still exsist is a wonder in itself.I will keep you all enformed on how the lagal action goes.The person they ripped off is a honest person that i knew for 25 years,and he won on a no restriction bonus but they wont pay.They left him on hold for a whole week,and put him trough hell then after making him think he won with "congratulations on your win" and he sent all the required paperwork.They called him and contacted him by email saying they always pay,then he got a email stating he was denied,and dident even say why.Please i beg you or anyone reading this DO NOT PUT MONEY IN THAT CASINO...BECAUSE THEY ARE ON PROBATION AS IT IS and THAT THE REASON WHY. please call me for more imfo or email me at caul@mail.com/ trooper55@myself.com "

" Well i just won at coolcat.They were very nice to me,and offer some great bonuses.I would reccommend then to anyone,and for those who dident get paid yet,im sure they will come trough.I am sure that there are many people out there that had problems,and im also sure that running a casino can be difficult at times for staff as well.There are so many things that are considered such as bonuses.I recommend bonuses that come with a no playthrough,no max cash out,because the "odds" are better overall.Like all casinos it`s all about luck,and timing.So far i loved my time here,had lots of fun,and got lucky.Thanks Cool Cat. "

" I have been trying to withdraw my winnings of $500.00 for two weeks now. I have sent all necessary documents. guess what? everytime I log-in to my account the money i'm trying to withraw is back on my account. Not exactly sure how to get my money back from them.. Im this close to claim a dispute. "

" I have also been given the run around at Cool Cat casino. I have 5 approved payouts dating as far back as Nov 9th and I have 2 pending payouts. I have been told everytime I go on live chat with Damion that my winnings will be sent to my quick tender account next week or middle of next week. I have not seen a dime of my winnings. They total about $1700.00 total. This is a bad casino as far as I am concerned. I have played at other casino's and have won the random jackpot and have been payed. It is unfortunate that this casino is so bad about paying out their winning because it is a fun casino to play at. I just want to see my winnings to start to come into my account. I don't think I am asking too much. I have been waiting almost 8 weeks for my money and still nothing. "

" reopened account played 3or 4thousand with great bonuses but never do you hit anything guess i will close this account permenatly as there is no way to win even with the bonuses thought id give them another shot but just cost me another 4000 ....TIMETO GET OUT FOR GOOD "

" I have sent emails to coolcat casino over 10 times about my 800 withdrawl over the last 6 weeks. All I get is a response that I will hear back within 1 business day on why I have not recieved my withdrawl. I have never had a response back with the reason why I have not recieved my withdrawl.I have not had this problem with other online casinos! I want my money! Who should I contact? "

" I had a withdrawal for $890 approved on the 2nd of December and asked for payment by Moneybookers. I was told to expect payment 7-10 days after this but still haven't received anything. E mails to support have not been answered so I have now e mailed Marty Davis to see if I can speed things up or actually get paid:0( "

" Submitted a legitamate withdrawal request at Cool Cat Casino for $200 (minus the bonus) amount and have 1) been told by Steve that all my docs are in, withdrawal would be processed 10 days from submission 10/13. Then...on 11/13 was told by DINO all my winnings were void due to not obeying the rules (had cashed in 2 chips AFTER the deposit/withdrawal), then 11/30 was told be Steve my withdrawal was being processed. Not that $200 is worth the hassle, but this site is ABSOLUTELY FRAUDULENT and of note, has been blacklisted and labeled 'Rogue' by Casino Directory and CasinoMeister Online Casino Reviews. "

" I just used a 400 dollar free chip and played through the 8000 dollar requirement, submitted my identification requirements, and now im waiting for approval, hopefully it wont take too long like some of the people on here, but I have faith that it will come eventually. Was hoping for it to come before christmas but after reading here I find that unlikely. -Grant P "

" I won $700.45 from Cool Cat Casino on 11/2/2010. Today, 12/10/2010 I recieved the check. Just wanted everyone to know that you will get your money if you fulfilled the requirements and send in all the required information. It may take longer if you haven't sent your information in prior to winning. I sent it in when I signed up, just in case I won. Thanks Cool Cat Casino! "

" i was approved for a 510 dollar withdrawl on 11/15 and i have not seen any of this, i keep asking customer support and they always tell me next week ( i have been told next week 3 times) i am getting nervous that i may never see this "

" Was approved on october 17th for a withdraw and still have no check as of december 8th I have contacted cool cat three times and they always say the check will be mailed out at the end of next week.I have won on other casinos and was paid quickly, all I get from cool cat is a run around! "

" I got a bonus for a free $50 credit with a $1500 playthrough to cash out the $50 at cool cat casino I did just that, played through and tried to cash out They denied me my cash out very unfair "

" I won $3,400 on Cool Cat on October 24th. $1,700 was approved on November 4th. After numerous promises that the check would be sent, I still have not recieved a thing. You will notice a Mr. Davis and a Steve on this site to contact to expedite this for you. I did that and was just turned over to a Stephanie, who talks so fast you can hardly understand her and gives me the same run around ie. so much requests for withdrawals, can't control third party that sends the checks, etc. I was told 10 days ago that the check would be sent next week. This week I am told that due to the holiday, it wouldn't be sent this week. Hopefully, next week. It is now over a month since my withdrawal was approved. Once that is sent (if ever). I will have to go through the same process again. I have never been so frustrated in my life. I will post again to update my progress. "