Cirrus Casino Player Reviews and comments

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Date: 03/31/2008, Comment from christopher , contact
I, too, was drawn by the fantastic offers. I decided to deposit. The casino stipulates that your account has to be verified before a withdrawal can take place. They will not verify my account, I have sent the required documentation on more than one occasion, have held on-line, on the telephone and sent repeated e-mails. I have never received any notification of my details being received. This evening I received yet another amazing offer and took part. However after taking part realised that even if I win I cannot withdraw. I constantly take part in communication with ignorant, arrogant (or can't be bothered) "support" staff. Avoid and go to a reputable casino. I'm left worrying about the location of my identification documents. Not a good feeling. My most negative experience in regards to on-line gaming.

Date: 10/02/2007, Comment from robynbarron , contact
do not bother with this casino. I got an email regarding a bonus I couldn't pass up. I jumped on board, entered the code and made a deposit. It was for 150% match plus 100% insurance up to 5 times. Well I deposited, and my original deposit was in my account. Never got the bonus, and no instructions for the insurance. I emailed the manager email, as well as the support email, no response. I called the 24 hour tech support, was on hold an hour, no answer. The next day I called again, and this time held for 180 minutes (3 hours) and apparently all the reps were busy answering other calls and my call would be answered in the order it was received. I find it hard to beleive that many people also held for 3 hours, unless I'm not the only person who got ripped out of their bonus money at the same time. Stick with casinos that you know are going to give you your money. I accept people have technical problems, but at least go to casinos that you know have good customer service to fix the errors. A total thumbs down for me.

Date: 06/25/2005, Comment from sandra libengood , contact
They will not release my winnings. Have lied about sending it to citadel by accident, low on funds because of big winners. this has gone on almost one month. Worst gaming experience ever!

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