EuroGrand Player Reviews and comments

" yes if you deposit only 10 pounds or dollars, the casino will go into safety mode, which means you will have less of a chnce of winning anything. if i was you i would deposit atleast 50 pounds or dollars, in order for them to take you seriously. im using this casino and im making around 50 pounds a day. dont get too greedy spend only 20-30 mins twicw a day. because the casino will see that you are using some kid of method and will basically try and strip ypu of your winnings. i hope this helped :) "

" @Peter If you accept the bonus then bonus T&Cs apply. There are wagering requirements you must take into account. I can only say: Read the terms, then play. Sorry but a lot of players think it's a scam when in fact it's their own damn fault. "

" I just hate this damn casino, ive looking for a good casino online so i can top up an account and cash out with Paypal and i found Eurogrand. Biggest scammers ever!!! i toped up with 10$ not much but sufficient to play for hours. after this they gave me a damn bonus of 10$ so i can spend whatever i like.. I accepted of course, who wouldnt? SO... i played the money and i won 100$ in few minutes. I tryied to cash out and i got a message saying that i was going to lose almost 40$ because i didnt used all the bonus... i was like... WTF? i didnt even asked for this... Jezus... so... i lost my money and im going to uninstall this crap. PLEASE!!! IF YOU CAN READ THIS DONT USE EUROGRAND!!!! THEY WILL SCAM U! "

" I am a bit suspicious of this casino. I deposited some money using my debit card, played for an hour and as I was up I decided to try a withdrawal of £10. After 3 days they asked me to send them a scan of my bank card back and front plus a scan of my driving license, I did this after deleting some of the numbers on the card, then I received another email saying that they were unable to verify my age and wanted a signed contract or a utility bill or passport. I have now telephoned there UK helpline to check they are genuine and they are not going to steal my ID, the woman said I will be receiving an email soon to say they have verified my details then I can withdrawal and deposit as normal. i went back to the site and withdrawled the rest of my winnings as I have been put off by all the rigmarole. I am now waiting for my money to appear back on my bankcard. Anybody else experienced this? "

" Avoid this casino at all cost. Not only the bonus wagering requirements are too high. In the even that you are lucky and win more than 10000 dollars or 6000 in euros, you cannot withdraw them as they have a cap of 6000 euros per month. I am a VIP player in this casino and i managed to have a limit of 100000 withdraw per month. At least that is what they told me couple of months ago. When i tried last week to withdraw 15000 euros they told me that i cant as the offer expired and the casino has the right to change any terms and conditions without warning!!!!!! Please my frients avoid there are many more reliable casinos to spent your money than Eurogrand. I am really disappoint with them "

" Eurogrand should be avoided like the plague and here, in my opinion, is why: Like other comments here I concur that the bonus offered is a scam. All casino's offer bonuses and, unless you like wagering up to £20,000 on the slots to get a £100 bonus most are best avoided.However Eurogrand's bonus is worse because even if you manage to negotiate the slots and clear the wagering requirement you find out that the bonus is non-redeemable and cannot be withdrawn anyway - a total scam! Also they requested age verification from me and wanted me to send in a copy of ID. Be very wary of any site that does that - I've joined many adult sites - poker sites, bookmakers, other casino's and never once been asked for ID. Coming from a "safe" country like the UK it is simply not neccessary. Never send your documents to any site. They locked my account down after 5 days so I couldn't of cleared the wager requirements to make a withdrawl anyway - maybe because I was winning.....) Here's another reason why this site is a scam. They have fraudulent pop-up pages that offer great winning systems at roulette or blackjack (which of course don't work) and have links to their site. Any site that advertises for business in this fraudulent way is obviously a scam. Also, because Eurogrand is a scam, any review site that gives it a good review should also be treated with caution. The site is probably run by the casino's themselves hoping to attract more unsuspecting customers. Always use a review site that is clearly genuine punters giving their opinions - like this one it seems. It's very disappointing that a site that is part of the William Hill group should be trading in this dispicable way. Why William Hill allow their good name be tarnished in this way is their business but I for one will have nothing to do with any business connected to William Hill again. Having said that if you are going to join a casino choose an established name like a big bookmaker or poker site that have been trading for years - they're not going to rip you off for short term gains (though still don't take the bonus). These sites will be going in 10 years unlike Eurogrand who will hopefully fold soon, so they can't rip off any more people. It should be noted that the casino 21 Nova is run in exactly the same way and should also be avoided. "

" I fell for the Eurogrand scam as well. Bet £30 cash and won £75 on roulette. They then refused to let me withdraw because of absurd T&Cs. I don't trust any gambling websites anymore. No regulation whatsoever - they are just criminals. "

" Yes the bonus requirements are horrible, stupid ways to not get your money,but some sites aren't too bad for clearling them if you deposit small amounts ,,like the most I'd take a bonus being 20 dollars. However you guys talking roulette i don't think thats a game that counts toward the requirements.Just in theory i could deposit 100 and if i took a 300% bonus,all i would have to do to clear it is bet 50 on red and 50 on black on the same spin and there goes 100 playthrough (praying 0 doesnt come up) anyway i dont think roulette or that dart game and stuff count. "

" Well i joined Eurogrand because if i joined via the Quidco website for my £30 i would get £45 from Quidco, so no lose situation, i have now found out when i was £1000 up on Roulette that i have to bet 200 times my £7.50 bonus because that was one of the bonuses i accepted, after i tried to withdraw £600, I now have £1650 in the account and i have £1300 to play for my bonuses, so looks like i have to play slots either though i don't play them just to withdraw my £350 plus whatever i win for my £1300 on the slots.. "

" Avoid their bonuses at all costs however if you, like me fall foul of their criminal wagering requirements, here is how I got them to reset my account. Note that the further into the conversation, the longer it took for them to respond but be patient and persistant no matter what the amount. Any questions, email me: richreed15@hotmail.com. ChatOperator2: Anne: Hello there. Hi there seems to be a problem with my account, could you help me? ChatOperator2: Anne: I'm from the Online Support Team. ChatOperator2: Anne: May I ask what seems to be the problem, Richard? For some reason I was awarded a bonus when I signed up for which i didnt request but now because of this when i try and withdraw my real money winnings and orignal real money stake, its saying i havent fulfiled the stake requirements ChatOperator2: Anne: Richard, please be advised that for every bonus that you will receive, wagering requirement applies. but i didnt request a bonus?...it was given automatically? ChatOperator2: Anne: Yes, Richard. The system has automatically given you a bonus since you have opted yourself in to receive bonuses upon signing up. I didnt activelty opt myself in because i read the t&c and understood if i did then i would be locked into wagering requirments...it must have been a mistake on your system ChatOperator2: Anne: What I can do for you now is to block your account from receiving future bonuses. ChatOperator2: Anne: Would you like me to proceed with that? thats ok but I would also like the money that is due to me from playing with real money which is ВЈ60 can you do that for me? ChatOperator2: Anne: Please be advised that since you have already played with the bonus, we cannot remove the bonus that you have right now. i dont want that bonus, i wagered ВЈ30 real money and won ВЈ30 real money so including my stake of real money i am due ВЈ60 can you please process that withdraw for me ChatOperator2: Anne: Let me see what I can do for you. I will be with you shortly. Thankyou Any luck Anne? ChatOperator2: Anne: I am still checking it for you. Thank you for your patience. ChatOperator2: Anne: Please allow me to work on this for a few more minutes. Thank you. Thats fine, thankyou ChatOperator2: Anne: You're welcome and thank you for waiting, Richard. ChatOperator2: Anne: I have checked with the Financial Department and you have a total of ВЈ937.50 wagering requirement for the bonus you have received. ChatOperator2: Anne: We can lower the wagering requirement for you and block your account from receiving future bonuses. Ok, but I still want my ВЈ30 orignal real money stake and ВЈ30 real money winnings because as i said, i didnt want this bonus which has locked me into this wagering requirment would you do that for me? Have you been able to process that withdraw for me Anne? ChatOperator2: Anne: Please allow me to work on this a few minutes more, Richard. I need to coordinate with the Financial Department. Thankyou ChatOperator2: Anne: You're welcome. I appreciate your patience in waiting. ChatOperator2: Anne: We have an option called an account reset. With this option, we will remove your winnings and bonus and you will only play with your own deposit. ChatOperator2: Anne: For this to be done, we will need to forward the concern to our financial department so they can check how much they can reset. will that mean i can withdraw my orignal depoist? ChatOperator2: Anne: No, Richard. With this option, we will return your original deposit to your casino account. ChatOperator2: Anne: This will also mean you can play without wagering requirements and play on any games you like. but will i still have wagering requirements on my orignal ВЈ30 deposit? why wouldnt I be able to withdraw it if my account is reset? ChatOperator2: Anne: You will no longer have wagering requirement once your account has been reset. ok, let me understand this clearly. As there are no wagering requirements on my account, i can therefore withdraw my orignal deposit without playing any games. Is that right Anne? ChatOperator2: Anne: You can withdraw your deposit provided that the account reset has been done, Richard. fantastic, lets please reset my account then, What do I need to do in order for that to be done. ChatOperator2: Anne: Please be advised to refrain from playing in the casino for the meantime. No worries, thankyou could you give me a timeframe for this reset to take place? ChatOperator2: Anne: Please allow us 24-48 hours to make the adjustments in your account. Ok, thats great, is there anything else you need me to do now? ChatOperator2: Anne: You will be notified through e-mail regarding your concern. ChatOperator2: Anne: Richard, just don't play in the casino for the meantime so that your current balance won't be affected. I wont, thankyou for your help, have a good day ChatOperator2: Anne: You are most welcome, Richard. ChatOperator2: Anne: Will there be anything else that I can do for you? No thats great, just to let you know I will keep a record of this conversation for future reference if needed, Thanks again "

" of course, they also gave me bonuses I didn't ask for, which I declined. I won 5 times my deposit the first day, and the moment I hit that limit, I started losing like hell. I calculated the odds and came out around 1/64000. Very unlikely, don't you think? "

" I am not an affliate or related to anything Eurogrand does. But I have to say I am surprised by their honesty. Any money I have won and withdrawn, have been going back to my instantdebit. But do not -- repeat -- do not accept any bonuses. then you won't suffer the horror of not being able to wd. Eurogrand has also answered all my emails. Europa Casino does not answer one single email and Europa will always bother you while you are playing slots. Their support pop up and beg you to deposit more. Eurogrand so far do not pressure me. So all I can say is avoid bonuses and do avoid Europa as they only want your deposit but show little concern if you have an issue. "

" I got a new one for you all, watch your credit as your playing, bits of mine kept vanishing, I would have £11, spin a 40p spin and then had £7?!!?!? I would win say £9 but only £6 would be put on my credit!! And many more times, thought it was a fault and it would be paid back or somat, but nothing!! Now, I dont know if the ammounts ive spent really are as high as they were...when statements came through I thought at the time, I couldnt have deposited that much, no way etc!! Absolute sneaky tossers!! "

" I openned an account with Euro Grand Casino and after spending $1200 I wanted to cash out $100 just to test to get my money back. After going through hoops and hurdles by supplying them with personal details and photocopy of my Drivers Licence etc.. they finally paid. But when I try to log on again, lo and behold, my account was closed!!! I' don't really care much about that but to my concern is they know all my details. So what's stopping them from stealing my Identity? Is there anyone governing these online Casinos? Someone to complain about at least? Any help would be appreciated. Cheers. "

" I have another issue, I won some money even after spending past the bonus. When I tried to take out my money, because I had used a switch card instead of a credit card. I had to get a new one because the strip had warn out. Therefore my number on the card changed. Now I cant verify my old one and they ignore me when I go on the live chat. Ive tried emailing etc. Ive spent around £50 on their site, and have a net win of £280, yet they are making it impossible for me to withdraw my money. this chat is dated 01-04-09 nearly a year after I desposited the first lot of money... **** = My name. "operator112: Brant: Hi there again, ****. Player32: sorry about that operator112: Brant: This is Brant from the Online Support Team. Player32: ive registered the new card operator112: Brant: How may I help you now? Player32: ive registred the new card... Player32: i was told that i need to verify the old ones before? Player32: but the only way i can do this is via bank statements operator112: Brant: ****, as what I have seen here, you have not registered it yet with us before. Player32: no Player32: thats because my old card ran out before i verified Player32: i couldnt because my old card was destroyed Player32: they are all the same acc number.. Player32: it is a standard account not a credit card. operator112: Brant: Jon, can you please be more specific? Are you refering to your withdrawal request that got declined? Player32: no, i understand why it was declined, because i havent verified my card. operator112: Brant: Jon, are refering to your withdrawal request that got declined? Player32: no, i understand why it was declined, because i havent verified my card. Player32: i cant because i had to get a new one.. Player32: it is a standard account, not a credit card, the account numbers and sort codes etc are all the same Player32: i am based in the uk Player32: i was told if I used a credit card i could get a slip to tell me that my old card was destroyed, i can not with this type of account. Player32: therefore I can only proove that the money was taken out with bank statements. Player32: i was using a standard switch card... Player32: hello? " No reply. This is after 20 minutes of waiting... Really hacked off. Considering legal action. "

" hi guys, thought i would offer my experience with Eurogrand, been really good actually. Once i reliased about the minimum wage amounts on my bonus and since i had deposited initally $1500, i was freaking out, so i emailed, called, and spoke to them on LIVE chat etc, and they reset my account and took my bonus and winnings which kinda sucked cause i had won like $2000 at the time.. i was glad to get my initial deposit back without the bonus so i could go on and play roulette with no minimum wage problems. over all, a professional experience in my eyes, the problem (reset account) took no longer than 2 hrs. thanks Eurogrand "

" I have also fallen into the Eurogrand's trap. Same boring and stupid story. I just would like to know if has anyone found anyone any way to get back at least their initial deposit, not talking already about the net winning "

" I am afraid i find eurogrand a very conning casino. To cut a long story short when i deposited my money i got bonuses that i did not ask for or want. I won some money and then couldnt withdraw any money from my account and online support told me i had to wager £1700 more times before i can make a withdrawal, because i had accepted the bonuses.even though i tole them i did not ask for them they were automatically put on! £1700 more betting times before i can make a withdrawal what absolute nonsense!!I said i didnt even want my winnings just my initial deposit (which wasnt very much but alot to me who is currently out of work)and i wanted to close my account. They ignore emails and online help ignores you as soon as you start to complain or ask a tricky questions!! Absolutely horrific company stay well away! "

" I fell a victim like everyone posting in this section, I was so stupid not to have checked the terms & conditions properly!! Instead i went a blew £400 in one night. When i needed questions to be answered, the live team were very unhelpful! first i deposited £20, then another £20 because i was losing, then another £60 to make it £100 that i deposited, hoping that if i betted a few more times in roulette i will be able to take my winings and go, but i was sucked into it all and for some stupid reason i deposited another 100, when i couldn't withdraw anything i went back to the live assistants, they told me i have to wager all the bonuses, also the minimum withdrawal is £500. So i went and deposited another £200 but it was still below 500 so i went to deposit another 160 and my card was declined, THANK GOD!! i have been trying to email customer support, but they haven't been helpful. I really hate myself for putting myself in this position. £400 is alot and i feel conned! Anyways i tried to wager, and got up to £1300 but i was still denied withdrawing money, so i rang my bank up and asked if they can do a chargeback on my, they said soon as the money is cleared i can try and talk with EuroGrand, but if i get nowhere then i can ring my bank up again and the financial services will try and get my money back. Although its not guaranteed, i'm not sure with casinos, you can get chargebacks. I've just emailed EuroGrand, using some of your comments: Hi, i'm emailing because i have some unanswered questions. Firstly, i would like to ask, why does it take me roughly 2 or 3 times before i can get through to a live adviser? When i email customer support, it takes hours to get any kind of reply back? I have been monitoring the games i play and how much i win and lose since i've opened up my EuroGrand account, i've realised that everytime i ask for assistance online, i start to lose money, and it constantly keeps on going down unless i play in pennies/few pounds, or late in the evening, would that be because, maybe as soon as i ask for assistance you mark my account and fix the outcome/stop using a random number generator? I feel like i have been conned and ripped off, and am very unsatisfied! I was offered a 300% bonus, when i open up an account and deposit money, within one day i deposited £400, so why did i not recieve all of the bonus? Also i only play roulette, so why was i not informed that roulette is not a featured game in the casion? And why isn't it featured? Roulette is a game like any other in the casino, where you risk money. So Is this game not featured because, the games that EuroGrand want the gamblers to play, have a very, very low chance or no chance in winning? Also i've read the terms and conditions, i've tried to withdraw money, (it clearly states on your webstie that the minimum withdraw amount is £500) i don't understand why i can't withdraw money without wagering? I've come to the conclusion that there must be some kind of scam taking place within EuroGrand Casino. I am disgusted to find that casinos like yourselves think you can get away with anything! I would recommend everyone to stay away from EuroGrand, and before joining any casinos, do some research on them, or it can cost you. "

" I have fallen foul of this too. I am disgusted to find that casinos can get away with this. I would rather forget every single bonus they provide if it meant I could get my winnings. They provide roulette and they risk their money just like we do. We should be able to withdraw those winnings regardless. Eurogrand is a very slick, stylish program. Fast, easy to use etc. just as reviewed, but they can forget my business with clauses like these. I am not impressed. "

" i had the same problem as darren! from an initial deposit of $95, i was told i would have to wager a further $10,000 on slots before i could withdraw any money! I am the same as darren and only play roulette, so basically by depositing my money with eurogrand i have as good as thrown it away. I highly recommend you do not use eurogrand unless you fancy your chances on slots!!! "

" This casino offered me a 300% bonus, so I took it up and played. I put in £60 and got my bonus and then played roulette for about 3 hours, winning and staking up to £3,000. I asked the Support team how much I would have to spend at first and they told me £6,000 and then I could cash out. I asked again after betting around £3,000 and they told me I still had £6,000 to go. I asked why and they said it is because I got a bonus and would have to play on their featured games, one being spin a win. I said I only play roulette and they told me this is not featured???!!??!!! Is it because you have no chance to win on 'Spin a Win'. Anyway from winning on roulette, I lost the lot on 'Spin a Win'. Someone should look in to this!!!!!! "