Club World Casino Player Reviews and comments

" I feel like I am being scammed by them. I requested a $3,000 withdrawl yesterday from Lucky Red, a Club World Casino site, after I was informed that my account was fully verified with the required documents, and I made the required verbal verification call yesterday afternoon and was told to go ahead and request my withdrawl-which was rejected this morning because they "have no record that I called" (even though I got an email saying I was fully verified). I was told yesterday by the cashier that it would be processed this morning, but I logged in and saw that it was rejected. I'm very upset. I was already mad because the website terms & conditions/cashier page say ACH withdrawl takes 2 days and the reps I spoke to now say it takes up to 5 days. I feel like I'm being given the run around. I wouldn't be so upset but I was counting on this money to clear quickly according to their posted guidelines. Since my withdrawl was rejected I had to call today to verify my account all over again (the person I "verified" with yesterday did not enter the verification in the system according to the person I spoke to today, she had no record that I had called in) and now my money is being held up another day because they said they can't process my withdrawl until tomorrow now. I guess we will see if I ever get paid-maybe it was a one time glitch. If anyone else has any payout experience with them, please share. "

" After depositing $500 into an account I opened at Aladdins Palace casino, one of Clubworld casinos, I played slots and got my balance up to approximately $4,300. I contacted customer service and was advised of all the security documents and fax back forms i needed to send them. They had wire express as a withdrawl option, so I went to cashier to withdrawl money. The next day when I went into account, they rejected the withdrawl. No email or any contact explaining why. I called them about this and then they said I could withdrawl thru ACH. They also told me they approved all the forms and told me to send bank details for ACH. I sent this information and then the next day was told they no longer have this method and the only way to withdrawl was from Ewalletexpress. I told them I had a problem with this company from 2 years ago and wanted to know alternate methods of receiving my money (I'm from United States). They said they had no other way. The next day, I received an email from their manager stating that they closed my account, would not pay the winnings and kept my $500 deposit. They stated that I had a negative history with ewalletexpress from a few years ago. This situation had nothing to do with Clubworld. In fact clubworld was always paid by me in the past thru a checking account. I have proof of this as well. This business justs arbitrarily decides who they want to pay and just close your account if they don't. I told them repeatedly to contact me at home and they use the excuse "they are in a different time zone". I am now in the process of filing a formal complaint with the gambling commission/GovUK to notify them of the unethical practices of this licensed group "

" I deposited 40 dollars and received %60 percent bonus. I spent about 1 hr. playing and not once did I get any feature bonus. The biggest payout during that 1 hour was 25 dollars from black jack. I have to say RTG has become so greedy and I am positive they will lose their customers to other group eventually. "

" " Of all the casinos I have played at (well over two dozens) I have to say that this is the worse casino. Let me tell you why. I made a request to have my withdrawal in a form of a check. After a few days I noticed that it was redeposited back to my casino account. I made another request and the same thing happened. This time I got an email stating that they do not send checks to Canada. At this point I checked my transaction history and the details of the two withdrawal reversals were "CHECK WITHDRAWAL DECLINED". I then contacted them and asked if they would process my withdrawal to my neteller account. They said yes so I made another witdrawal request. A few days had gone by I opened up the casino to see if my withdrawal was declined since it had happened twice already. I noticed that there was an amount equal to my withdrawal sitting in my casino account. I checked the transaction history to see what this was and saw that it was a "MANAGER's CREDIT" in the description. I also received an email with the subject line stating "MANAGER CREDIT" and the body says that my account was credited $250. I took this as a bonus offer-a sign of goodwill I thought so I played it. I continued playing until I lost knowing that I hadn't satisfied the play-through requirement before withdrawing. More than a week later, I checked my Neteller account to find that my withdrawal was declined by Neteller. Upon contacting them, I was told that they do not accept funds from online gambling sites. Once again I contacted the casino to find out what happened to my money. I was told that it was redeposited to my casino account and that I played slots with it until it was gone. I asked them why the description states that it was a "MANAGER'S CREDIT" leading me to believe that it was a bonus instead of stating "NETELLER DECLINED" which would be consistent to the other descriptions. I did not get a straight answer from them instead I was told that it wasn't a bonus and that I should have contacted them before if I wasn't sure. To me the description did not state that it was a decline from my withdrawal so I had no reason to doubt that it was a bonus. I then replied to the email I received from the manager with the original message that I had received a Manager's Credit asking for an explanation as to why the description was not consistent with the others. I did not expect a reply and I did not receive one. I felt cheated and deceived. " "