New York Casino Player Reviews and comments

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Date: 12/28/2006, Comment from Kafrkana
Follow up
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Note the poor defense given by New York Casino’s customer support after I lost all my money and emailed them complaining:

“…If we have made any confusion regarding your wagering requirement, please note that this is due to some technical errors that may have occurred and the wrong information was given… and we will take this a learning experience on improving our services in the future.”

Date: 12/27/2006, Comment from Kafrkana
There is no way you can track your wagering requirements when you get a bonus, and when you ask customer support, you get conflicting answers: one says you have to wager $800 more, another says $2400 more, and another goes to the relevant department to check and tells you $4000 more. The result? You keep playing until you lose all your money. Well-studied casino strategy! Congratulations New York Casino!!!

Date: 05/20/2006, Comment from Lisa , contact
I have been a player with this casino a long time myself and I have NEVER won anything there you would think all the money I have spent there I would have cashed out once! And No, I can't believe it's running a bad streak because bad streaks don't last everytime you enter casino there has to be something more to it when I can win at other casinos but never at this one. Although they do seem to have good customer service and they do give comps out thanking their players that I can't deny.

Date: 11/21/2005, Comment from Ken Urban , contact
Well I'll be.... I have previously reviewed this casino with very negative observations and was replied to (on this site) by the casino. Thier reply prompted me to try them again, as I may be pleasantly surprised. I must admit that though it is nearly one year later, I did in fact try again and was very pleasantly surprised. Of the many standards I use to evaluate a casino, comps and thier performance seem to indicate the most definitively the integrity and quality of an on-line casino. It seems to hold true without variance. New York Casino has certainly gained my attention through outstanding comps and thier performance. I feel something is new and improved at this casino (perhaps new management) as it definitely warrants a visit and evaluation by all players who are serious about enjoying thier gaming experience.

Date: 05/20/2005, Comment from Douglas La Farge , contact
New York Casino. Avoid it. That Casino doesn't treat its customers right. Even when they make a mistake that they fully admit to being their own they don't make it up to their customers. This casino is not worth supporting.

Here's my story. My friend recommended New York Casino to me because they had a nice sign up bonus and because they "allowed" Blackjack Surrender. At least, according to five different people that work for New York Casino Blackjack Surrender was not a restricted game. The truth is to half of New York Casino it as OK to play but to the other half it was not.

I had been playing a bit but decided to ask yet again if Blackjack Surrender was OK. After playing $1500 worth of Blackjack Surrender I was down $26. This is when the truth finally surfaced. My buddy who referred me was cashing out at New York Casino when he was finally informed with certainty that Blackjack Surrender was not allowed. They offered him a nice bonus to reverse his cashin request. When he inquired about the bonus he asked if he could play BJ surrender for that bonus. He was informed at that time that Blackjack Surrender is restricted. He then tells me this.

I get on the live chat with a customer service rep. who informs me that Surrender is restricted. I then pick up the phone to ask. I'm told by the customer service representative it's NOT restricted. At this point it's getting ridiculous. It's clear to me that New York Casino doesn't have a clue what is going on. Their employees can't even get it right. I get one story then another and then back again.

We now know that they've reviewed our logs from live chat. They know for a fact that we were told that Blackjack Surrender was OK. We have screen snaps of the conversation and the terms and conditions. They've since changed their terms because of their screw up on this.

I should also point out that before I deposited my $200 in to that casino I sat with a customer service rep on live chat asking specific questions. I at one point made the point blank statement to her that I would be playing the casino as long as I get the bonus as promised and as long as Blackjack Surrender was ok. I was informed BEFORE I made my deposit it was.

So in the end I decide I want nothing to do with this inept casino. I request my original $200. They've decided I'm only entitled to $174. Apparently the check is in the mail. I made it perfectly clear to these idiots that $174 was not adequate - that I am entitled to my $200 because I was essentially lied to prior to making my deposit. I wasn't asking for the world here - I simply wanted back what I NEVER would have put in had the custer service rep had a clue as to the rules.

This screw up has now taken almost two weeks to resolve. It goes back and forth. They tell me they will get back to me in a certain amount of time an never do. I email them to inquiry and they ask for my patience and they appologize yet again for their mess up. I guess I was suppose to assume they were trying to do the right thing.

So in the end I get a major headache from this casino. A screw up that is clearly theirs they do absolutely nothing to reciprocate. They are giving me my $174 and nothing more. I told them directly that if they paid me my $200 I believe I'm entitled to I would drop it. They've decided that wasn't going to work so you are now reading this.

Thanks for your time and once again I recommend that you avoid New York Casino. Their business practices are incredibly poor.

Date: 04/19/2005, Comment from gloria
this casino is on my blacklist as of today i have been waiting for nearly two weeks to get paid and every time i call they give me excuse after excuse first it took 6 days to complete between the tranferred company i use and this casino. after that pass i then called again and was told it would take 6 to 9 days nothing happen i called once again and was told it took 6 to 10 days now today is 4/18/2005 and i telephone again after checking the transfer company and still my funds have yet to reach the choosen company. i telephone again and get excuses about they where not paid there money from the company i have to transfer my money and stated i owed the transfer company money and that until it was paid they where not going to release my funds. when asked what he had to do with that company the person stated (after asking if they own the company to be questioning me about whether i owe funds). then i was told yes they own the company. and i then call the company and relayed this information to them and they stated that this casino was lying and that they did not know them nor where they affiliated with them and that they did not say i owed them money to this casino, but that the casino should call them if they believe they did not pay them, nevertheless, it was not an issue to be discussing with me (even if it were true) and that they should not be holding my funds for this reason, and that again the company was lying. i then call this casino back and repeated every thing and once knowing that i had caught them in a lie that they did not own the company. they admitted that they did not own the company. they stated that they were not going to call and that they would not release my funds until the matter was settle. i then told them that the representative stated that they should call them and was told point blank that they did not care what the representative said they were not going to call them that they were lying about paying them. and i stated again the person name and said they want you to call them and they said they did not care what the person said they were not going to call nor release my money. what do you think the problem is money or what, this all started on april 6, 2005, when attempting to withdraw my funds, today is april 18, 2005. play with this casino again i do not recommend it you can spend and spend and reach a rank of vip and they pretend like you are one of there special players (as my status was at the time of all this). they will take your money but do not try to withdraw maybe you will get paid or maybe you will not who knows what do you think

Date: 04/07/2005, Comment from georgi kriokov
So many video poker games!! Yeah! Lots to choose from. The slots are also cool. The graphics are slammin\'!

Date: 04/07/2005, Comment from jessica franklin , contact
Wow! I visited many casino places but the graphics here are really yummy. I think I am addicted to all the cool games especially that roulette. Ty.

Date: 04/07/2005, Comment from harry monsoon
I am a blackjack guy and I think NY casino has a good blackjack game. I won over $200 already in a few rounds. I recommend this site to all you blackjack guys like me.

Date: 04/07/2005, Comment from christina elliot , contact
I really like playing here. The atmosphere they portray is really newyorky and I really do feel that this casino is trying its best to make us get the best service they can give. Thanks!

Date: 03/20/2005, Comment from ken14u , contact
Do yourself a favor and delete this one from mind. Have you ever seen $22.00 lose in 10 minutes at 8cent, 25 cent and 50 cent increments. Hitting a grand total of about 10 winning spins out of a couple hundred. This was 2nd try with them as I had previously deleted them but couldnt remember why. Sister site to that other sinister pickpocket you know who. This time I'll delete it and tatoo the reason on my forehead. Thank God for hurricanes maybe these fools and thier kind will all get washed away. Maybe then the price of having a good time won't be everything you've got.

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