Golden Riviera Casino Player Reviews and comments

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Date: 07/09/2006, Comment from Debra
I have had a wonderful experience at this casino. I don't always win, but I enjoy playing their games. Their software is updated and customer service is very good. Not life some casinos, where you have to email them with a question or leave a message and they'll get back to you. I don't waste my time playing at those casinos. Keep up the good work, we customers appreciate it.

Date: 10/19/2005, Comment from malia m arkangel , contact
I was amazed for not even depositing not evan 1 time for 4 years after signing up. I fanally a few years later recently logged in and checked my loyalty for my flash and non flash accounts and WOOOO!!!!! around 7000.00 loyaly points to turn in and I dont know what i got those for, but thankgod for errors!!!:)

just wanted to say I am very thankful for getting and turning in those in, I got like $70.00 free money to play inb both accounts so thats$70.00 X 2 = $140.00.

so i made a first deposit of all i can afford $23.88 is alot too gamble to me since I never won enough to have a purpose to actually cash a huge amount of winnings out.

p.s.Maybe I will win big somewhere big someday. but to me it seems like the casinos are the ones too win very biggggg jackpots.

Tgrr00121286/ and i forgot my flash account login name..

fairwell

Date: 03/02/2005, Comment from Anne
I am now having further problems with them. Even though my credit cards have been charged with my purchases, I just got 12 e-mail messages yesterday stating that due to processing delays, my card would be charged at a later date. See below for an example:

Dear Anne

We are writing to advise you that due to short delays in our processing procedure; your transactions having been made between the dates 27th January and 2nd February 2005, will only reflect on your card statement at a later stage.
The late billing will be for the following transaction: 645*** for the following amount: 300
We will assist you with any further queries which you may have with regards to this.

Regards,
Accounts Department

It seems to me that either I have just been unlucky as far as problems go with them or that these people have some serious problems and I wouldn't recommend that anyone play until they get their problems cleared up.

I also got multiple messages for some purchases, I don't know what is going on.

Date: 02/26/2005, Comment from Anne
I spent $1500 playing video poker one day and left $300 in my account to play at a later time. They now have my account locked and will not let me play and have not, as far as I know, refunded my money. They say I need to fax a copy of my driver's license, copies of front & back of 2 credit cards used, copy of a utilities bill and a copy of a banking statement. In light of the identity theft problem in this country, I don't feel comfortable doing this so I have $300 in my account that I cannot gamble with and cannot get refunded. I have been told the money would be refunded but they have not responded to e-mails asking if money was refunded. Casino was very fun to play with good graphics but my problem with the money situation has runined a good experience.

Date: 09/11/2004, Comment from basar coskunoglu , contact
hello i have played at the casino they offer great bonus but their terms is tricky i called they told me that i can play any game with bonus if i win i have to wager at the correct games to cash out and i asked my friend he told me as he played before at that casino it was forbidden to play those games i wish they could explain the bonus rules well like in some casinos they say play any games you like but to cash out you have to wager x times on these games or you can only play these games with bonus

Date: 03/03/2004, Comment from Norma Street
I refered a friend and my friend deposited 150.00 and I ask casino for my referal bonus of $25.00 and they said my friend had not wagered enough they needed to wager 1600.00 more!!! I re-read the refer a friend bonus terms and conditions and I seen nothing about my friend having to wager so much before I got my little 25.00 bonus, I wrote them and ask them if they had additional links for terms and conditions and they said they never, a major casino and they can't even apply by their own policie for a little 25.00 bonus which I would'nt take now anyways (they would more then likely set it for me to lose fast anyways) Vivien explain this to all please

Date: 11/19/2003, Comment from Charles Williamson
I cashed in and it was according to the terms and conditions. I have received four different days as to when my money would be paid. On all the formus I've read about this casino the cash in is the biggest problem. I called this morning on the day I was given that my money would be available, and the customer service person (Paul) got extremely rude. I suppose he would noy have been rude if it was his money he was waiting on.

Date: 07/05/2003, Comment from Lillian Johnson
I had great regard for this casino until this week. They reversed my cash-in of $100 saying I did not wager enough, going back to January of this year. I was paid 2 cash-ins this year and now even though I wagered the proper amount for the $100 cash-in, they are saying I owe them from the 2 previous cash-ins? Has anyone every heard of such a deal????

Date: 04/11/2003, Comment from Jason , contact
I think the website needs to reflect a bot more elegamce and overall, it a great casino. The support is friendly and fluent in multiple languages. I would give this casino 9/10

Date: 10/23/2002, Comment from jamy , contact
Great service! Got my money very quickly - Thanks.

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