Spin Palace Casino Player Reviews and comments
Date: 07/27/2007, Comment from bill , contact
I opened a second account without thinking of the first one few years priorand after making my 40 dollars up to 65 my account was blocked. They told me to send a scan of my details however every time i send them an email it dissappeaed with no automatic response and no trace. Hmmm. I complained, used 3 different email addresses, but i was told over the [hone that it must be my problem and some pretty weak explainations like 'it must be a problem at your end' resulted - robbing *%$!s
I opened a second account without thinking of the first one few years priorand after making my 40 dollars up to 65 my account was blocked. They told me to send a scan of my details however every time i send them an email it dissappeaed with no automatic response and no trace. Hmmm. I complained, used 3 different email addresses, but i was told over the [hone that it must be my problem and some pretty weak explainations like 'it must be a problem at your end' resulted - robbing *%$!s
Date: 06/15/2006, Comment from Diane Morgan , contact
hello everyone, I have a problem that maybe soneone can give me advise on whom i need to speak with. i made deposits using e check they were returned chargebacks not because of nsf, but my bank is denying any online gaming transactions now. the amount totaled 175 i also played that same day with grand bay amount 190 same issue now they have sent it to a collection agency. I spoke witht the agency and citadel they both informed me that it was up to the casino on how to handle this matter and that i would not be charged any fees because this was because of nsf, now i cashed out at spin palce for 650 they tell me that they will not pay me until i pay the other casino i have treied since may 18 to resolved this matter uanable to speak to a manager since then, i do not think that it is fair if i am trying to pay their 175 with my debit since may 22, was told by citadel to have them move the winnings, i told them to move winnings citadel told them they could change payment method they refuse. i do not believe it is fair that they could hold my winnings for debt owed to another casino. need advice on how to handle this should i contact my attorney or are there other people that handle these situations please contact me on what i should do this has been going on too long! TIRED AND NOW PISSED OFF!
hello everyone, I have a problem that maybe soneone can give me advise on whom i need to speak with. i made deposits using e check they were returned chargebacks not because of nsf, but my bank is denying any online gaming transactions now. the amount totaled 175 i also played that same day with grand bay amount 190 same issue now they have sent it to a collection agency. I spoke witht the agency and citadel they both informed me that it was up to the casino on how to handle this matter and that i would not be charged any fees because this was because of nsf, now i cashed out at spin palce for 650 they tell me that they will not pay me until i pay the other casino i have treied since may 18 to resolved this matter uanable to speak to a manager since then, i do not think that it is fair if i am trying to pay their 175 with my debit since may 22, was told by citadel to have them move the winnings, i told them to move winnings citadel told them they could change payment method they refuse. i do not believe it is fair that they could hold my winnings for debt owed to another casino. need advice on how to handle this should i contact my attorney or are there other people that handle these situations please contact me on what i should do this has been going on too long! TIRED AND NOW PISSED OFF!
Reply from Spin Palace Casino
Hi Diane
What you are effectively doing is purchasing at casinos whilst knowing that you don’t have any funds in your account, then if you win you expect us pay the difference after your debt has been settled with us.
I’m afraid that it’s simply not possible for us to take bets in this way and we therefore can’t pay you until you settle.
Best regards,
Debbie Taylor
Hi Diane
What you are effectively doing is purchasing at casinos whilst knowing that you don’t have any funds in your account, then if you win you expect us pay the difference after your debt has been settled with us.
I’m afraid that it’s simply not possible for us to take bets in this way and we therefore can’t pay you until you settle.
Best regards,
Debbie Taylor
Date: 06/13/2006, Comment from Dan
I have used Spin Palace for several months. I have lost a couple thousand and won several thousand with them. They always paid my Neteller account within 3 days. I think most problems come from people not reading all the rules of how to use a particular online casino.
Spin Palace is tops in my book.
No, I do not work for or am I affiliated with Spin Palace.
I have used Spin Palace for several months. I have lost a couple thousand and won several thousand with them. They always paid my Neteller account within 3 days. I think most problems come from people not reading all the rules of how to use a particular online casino.
Spin Palace is tops in my book.
No, I do not work for or am I affiliated with Spin Palace.
Date: 05/13/2006, Comment from Jessica Cockrum , contact
I withdrew $385 on May 1st, there were $105 in fees that I agreed to pay in order to receive my winnings within 5 business days. It is now May 11th and I have just been told by SPC that OOPs! Something went wrong and they just noticed so now it will be another 3-5 business days.When I spoke with the rep he reccommended that I try firepay because it was instant, three days later I'm still waiting on that $100.I believe that this is completely unacceptable, and I'm not sure that I will ever play at Spin Palace Casino again. My full intent is to contact the ECOGRA ASAP!!!
I withdrew $385 on May 1st, there were $105 in fees that I agreed to pay in order to receive my winnings within 5 business days. It is now May 11th and I have just been told by SPC that OOPs! Something went wrong and they just noticed so now it will be another 3-5 business days.When I spoke with the rep he reccommended that I try firepay because it was instant, three days later I'm still waiting on that $100.I believe that this is completely unacceptable, and I'm not sure that I will ever play at Spin Palace Casino again. My full intent is to contact the ECOGRA ASAP!!!
Reply from Spin Palace Casino
Hi Jessica
You requested your withdrawal to be processed via ACH but this rejected because you had entered your ACH details incorrectly (the bank and ABA number were entered into the incorrect fields), this is why your withdrawal was delayed.
The ACH was reissued on May 12th and hasn’t rejected as yet so I would expect this to clear your bank very shortly.
The Firepay payments were also successfully processed on May 11th.
If there’s anything else I can help you with please let me know.
Best regards,
Debbie Taylor
Hi Jessica
You requested your withdrawal to be processed via ACH but this rejected because you had entered your ACH details incorrectly (the bank and ABA number were entered into the incorrect fields), this is why your withdrawal was delayed.
The ACH was reissued on May 12th and hasn’t rejected as yet so I would expect this to clear your bank very shortly.
The Firepay payments were also successfully processed on May 11th.
If there’s anything else I can help you with please let me know.
Best regards,
Debbie Taylor
Date: 04/20/2006, Comment from Melissa Rozakis
I can't say I'm too impressed at the moment. I tried to make a withdrawal on the 9th and waited the required 24 hours. Its now the 19th and still no money, just a "work in progress". When I started calling, I kept getting "24-48 hours" and now I'm getting "the holiday weekend". I enjoy gambling but I think I may just get in my car and go to the local reservation. At least I can get my money right away.
I can't say I'm too impressed at the moment. I tried to make a withdrawal on the 9th and waited the required 24 hours. Its now the 19th and still no money, just a "work in progress". When I started calling, I kept getting "24-48 hours" and now I'm getting "the holiday weekend". I enjoy gambling but I think I may just get in my car and go to the local reservation. At least I can get my money right away.
Date: 04/15/2006, Comment from kristy
I spent close to a thousand dollars on it and hardly won a thing everytime I tried to withdrawl money it said 24 hours i would get back on your software the next day and it still had it posted and was able reverse the withdrawl! everytime!you sure can take it but dont like to give it back!
I spent close to a thousand dollars on it and hardly won a thing everytime I tried to withdrawl money it said 24 hours i would get back on your software the next day and it still had it posted and was able reverse the withdrawl! everytime!you sure can take it but dont like to give it back!
Date: 03/09/2006, Comment from Meridiana
I never had problems with Spin Palace Casino. Initially there was some problem with my identification but it wasn´t their fault (living in Peru isn´t helping). Other than that I had good fun with this casino. Regards. Meridiana
I never had problems with Spin Palace Casino. Initially there was some problem with my identification but it wasn´t their fault (living in Peru isn´t helping). Other than that I had good fun with this casino. Regards. Meridiana
Date: 03/07/2006, Comment from Trebor Swindler , contact
My winning are all going to NSF fees because of spinpalace.I requested $130 of my winnings to my neteller account but only recieved $29?Why have withdrawl options if you are just going to put where it is convinient to your company?If my requested deposit of $130 went to my neteller account i would not be overdrawn $54.45 in neteller with $30 nsf fee's also $35.00 NSF fees with my bank wich neteller tried to retrieve because the deposit to Neteller never went through which i was told i would recieve in 24 hours by the customer sevice rep.Thanks spinpalace my winnings of $130 went to $10.55 Lucky me! Maybee something can be done to get my $119.45 back but it does not look good as support@spinpalace.com will not reply to my emails!For everyone else out ther that also gets this type of GREAT SERVICE from spin palace, report it to Kahnawake Gaming Commision and ecogra.org maybee we can fight back!!!!!!
My winning are all going to NSF fees because of spinpalace.I requested $130 of my winnings to my neteller account but only recieved $29?Why have withdrawl options if you are just going to put where it is convinient to your company?If my requested deposit of $130 went to my neteller account i would not be overdrawn $54.45 in neteller with $30 nsf fee's also $35.00 NSF fees with my bank wich neteller tried to retrieve because the deposit to Neteller never went through which i was told i would recieve in 24 hours by the customer sevice rep.Thanks spinpalace my winnings of $130 went to $10.55 Lucky me! Maybee something can be done to get my $119.45 back but it does not look good as support@spinpalace.com will not reply to my emails!For everyone else out ther that also gets this type of GREAT SERVICE from spin palace, report it to Kahnawake Gaming Commision and ecogra.org maybee we can fight back!!!!!!
Reply from Spin Palace Casino
Hi Trebor
I'm very sorry about any confusion here, your cash-in was reprocessed today via Neteller and will hit your account imminently if it hasn't already.
If you need anything else, please don't hesitate to contact the support center.
Best regards,
Debbie Taylor
Hi Trebor
I'm very sorry about any confusion here, your cash-in was reprocessed today via Neteller and will hit your account imminently if it hasn't already.
If you need anything else, please don't hesitate to contact the support center.
Best regards,
Debbie Taylor
Date: 12/12/2005, Comment from Shah
withdrawl problems latest
I did write a detailed reply to Spin Palace last feedback, but it seems to have disappeared
So in brief these guys have had my documents on 26th Nov and again on 8th Dec. Today on onlive chat they tell me they're not happy because for my id I provided a british passport and I live in a different country! Oh and also Casino Manager does not speak to clients!
withdrawl problems latest
I did write a detailed reply to Spin Palace last feedback, but it seems to have disappeared
So in brief these guys have had my documents on 26th Nov and again on 8th Dec. Today on onlive chat they tell me they're not happy because for my id I provided a british passport and I live in a different country! Oh and also Casino Manager does not speak to clients!
Reply from Spin Palace Casino
Hi Shah
I've been speaking to the head of the customer service team about your
situation. Documents were requested from you on the 8th of December
because of an invalid telephone number on your account, you provided
these on the 9th which is the Friday just gone. Your cash-in was
processed today which is the next working day and the funds should hit
your account shortly.
If you have any other questions please don't hesitate to ask.
Best regards,
Debbie Taylor
Hi Shah
I've been speaking to the head of the customer service team about your
situation. Documents were requested from you on the 8th of December
because of an invalid telephone number on your account, you provided
these on the 9th which is the Friday just gone. Your cash-in was
processed today which is the next working day and the funds should hit
your account shortly.
If you have any other questions please don't hesitate to ask.
Best regards,
Debbie Taylor
Date: 12/08/2005, Comment from Shah
withdrawl problems
let me elaborate, I used my debit card for deposits, which spin palace were happy to process. When I tried to withdraw I was told I cld not withdraw to my card as my bank will not allow it! I had to use the option withdraw directly to my bank account, which is infact the same account as the card. This transaction has been showing as "work in progress" on spin palace for the last 14 days, this morning I find out they want me to fax utility bills, passport, my details as the security dept is not happy. However in the mean time they've been happy to process further deposits! It's a case of we'll take your money but to give some back you need to jump through hoops, please note even with the withdraws I would have still lost money at spin palace so its not as though we're talking about winnings. Sorry rant over, but £400 owing to me before xmas is not good news.
withdrawl problems
let me elaborate, I used my debit card for deposits, which spin palace were happy to process. When I tried to withdraw I was told I cld not withdraw to my card as my bank will not allow it! I had to use the option withdraw directly to my bank account, which is infact the same account as the card. This transaction has been showing as "work in progress" on spin palace for the last 14 days, this morning I find out they want me to fax utility bills, passport, my details as the security dept is not happy. However in the mean time they've been happy to process further deposits! It's a case of we'll take your money but to give some back you need to jump through hoops, please note even with the withdraws I would have still lost money at spin palace so its not as though we're talking about winnings. Sorry rant over, but £400 owing to me before xmas is not good news.
Reply from Spin Palace Casino
Hi Shah
There are certain regulations that restrict refunding winnings back to certain debit cards which is why your winnings will be being wired to you.
Also, it is standard practise for an online casino to request some documentation before the first cash-in. Once you've provided these details you'll never have to do so again. Please send the requested documents at your earliest conveniece and your winnings will be processed immediately.
Best regards,
Debbie Taylor
Hi Shah
There are certain regulations that restrict refunding winnings back to certain debit cards which is why your winnings will be being wired to you.
Also, it is standard practise for an online casino to request some documentation before the first cash-in. Once you've provided these details you'll never have to do so again. Please send the requested documents at your earliest conveniece and your winnings will be processed immediately.
Best regards,
Debbie Taylor
Date: 12/08/2005, Comment from shah , contact
worst online casino I've played in respect to withdrawls, 14 days and still waiting.....
worst online casino I've played in respect to withdrawls, 14 days and still waiting.....
Reply from Spin Palace Casino
Hi Shah
What payment method did you use to withdraw? Spin Palace prides itself on how quickly they process their withdrawals so it\'s very unusual for you to have not received your winnings by now.
If you email the support team at support@spinpalace.com then they will be able to look into this in more detail.
Best regards,
Debbie Taylor
Hi Shah
What payment method did you use to withdraw? Spin Palace prides itself on how quickly they process their withdrawals so it\'s very unusual for you to have not received your winnings by now.
If you email the support team at support@spinpalace.com then they will be able to look into this in more detail.
Best regards,
Debbie Taylor
Date: 08/31/2005, Comment from RENEE SMITH
I was happy to recieve my bonus so promptly, but the software just does not run well. It takes forever for the games to load, and often once they do the spinning is jerky.
I was happy to recieve my bonus so promptly, but the software just does not run well. It takes forever for the games to load, and often once they do the spinning is jerky.
Date: 04/01/2005, Comment from Harold Greisly , contact
I just tried the blackjack 'practice' software they offer on their website. 300 hands played with the dealer winning over 80% of the time. In a real casino the it should be closer to 50% with ups and down favoring both sides for brief periods. Their software is programmed to better your hand no matter what strategy you play. They could at least make it a little more enticing. Go to a real casino instead.
I just tried the blackjack 'practice' software they offer on their website. 300 hands played with the dealer winning over 80% of the time. In a real casino the it should be closer to 50% with ups and down favoring both sides for brief periods. Their software is programmed to better your hand no matter what strategy you play. They could at least make it a little more enticing. Go to a real casino instead.
Reply from Spin Palace Casino
Hi Harold
The Random Number Generator (RNG) employed by our software is verified
on a yearly basis by one of the top 5 accounting firms in the world.
Further to this our payout percentages are also independently audited on
a monthly basis.
The RNG used is the same whether you are playing as a guest or for real
money and I can assure you is 100% fair. Averages are made up of
extremes and just as you can have a 'good run' or 'lucky streak' you can
also have bad ones.
Please feel free to have a look at the reviewed reports of our payouts
percentages, they are catalogued since 2001 on the following page:
http://www.spinpalace.com/pwc.asp
It has always been our intention at Spin Palace to offer fair games and
prompt payouts with excellent customer service. I'm sorry you feel the
way you do, I can assure you we are dedicated to offering fair gaming.
Best regards,
Debbie Taylor
Hi Harold
The Random Number Generator (RNG) employed by our software is verified
on a yearly basis by one of the top 5 accounting firms in the world.
Further to this our payout percentages are also independently audited on
a monthly basis.
The RNG used is the same whether you are playing as a guest or for real
money and I can assure you is 100% fair. Averages are made up of
extremes and just as you can have a 'good run' or 'lucky streak' you can
also have bad ones.
Please feel free to have a look at the reviewed reports of our payouts
percentages, they are catalogued since 2001 on the following page:
http://www.spinpalace.com/pwc.asp
It has always been our intention at Spin Palace to offer fair games and
prompt payouts with excellent customer service. I'm sorry you feel the
way you do, I can assure you we are dedicated to offering fair gaming.
Best regards,
Debbie Taylor
Date: 03/09/2005, Comment from james , contact
Very impressed with prompt payout.However i do have problems sometimes with connection. Overall am pleased.
Very impressed with prompt payout.However i do have problems sometimes with connection. Overall am pleased.
Date: 02/17/2005, Comment from mar
what a rip off! I am new to this and thought i was going into a reputable casino from the comments. This is not a user friendly casino. Where is my sign on bonus? All other casinos give it to you right away and I had to jump through your hoops to even apply for it and have not got it. I have never felt so disappointed as this is my way of relaxing and having fun.
what a rip off! I am new to this and thought i was going into a reputable casino from the comments. This is not a user friendly casino. Where is my sign on bonus? All other casinos give it to you right away and I had to jump through your hoops to even apply for it and have not got it. I have never felt so disappointed as this is my way of relaxing and having fun.
Reply from Spin Palace Casino
Hi Mar
It is true that we don't automatically credit accounts with bonuses but this is for a reason. Many players don't wish to play with a bonus because the terms can restrict which games they are allowed to play on with it. Added to this we have several different bonuses available for new players and we need a way of knowing shich bonus to credit to an account.
As such we ask that players apply for the bonus, it is a very straight forward form where you need to just enter your name, email address and account number. Your bonuses is then credited to you within hours.
I'm sorry you feel that this is not user friendly, as I mention above we do have the policy for a reason.
Best regards,
Debbie Taylor
Hi Mar
It is true that we don't automatically credit accounts with bonuses but this is for a reason. Many players don't wish to play with a bonus because the terms can restrict which games they are allowed to play on with it. Added to this we have several different bonuses available for new players and we need a way of knowing shich bonus to credit to an account.
As such we ask that players apply for the bonus, it is a very straight forward form where you need to just enter your name, email address and account number. Your bonuses is then credited to you within hours.
I'm sorry you feel that this is not user friendly, as I mention above we do have the policy for a reason.
Best regards,
Debbie Taylor
Date: 02/04/2005, Comment from supereileen
This is a fantastic casino. In fact, I just did a cash in with them and got my money in my firepay account in 2 days. With firepay cash-ins, you sometimes have to wait 6 or 7 days with some casinos.
They have all the new viper games.
This is a fantastic casino. In fact, I just did a cash in with them and got my money in my firepay account in 2 days. With firepay cash-ins, you sometimes have to wait 6 or 7 days with some casinos.
They have all the new viper games.
Reply from Spin Palace Casino
Hi Guys
Thank you for all your kind remarks. Spin Palace has always been dedicated to excellent customer service. In such a competitive market it's imperitive to look after your customers. We strive to do this through fair gaming (our payouts are audited monthly by one of the top 5 accounting firms in the world), fast payouts, and prompt, polite and knowledgeable customer service.
We believe our loyalty and VIP teams really are the best available and the service and promotions you receive when playing with us are second to none. I am always available to answer any questions as are our supoprt team who are available 24 hours a day, 7 days per week via live chat, email or tollfree on the phone.
Good luck at the tables!
Best regards,
Debbie Taylor
Hi Guys
Thank you for all your kind remarks. Spin Palace has always been dedicated to excellent customer service. In such a competitive market it's imperitive to look after your customers. We strive to do this through fair gaming (our payouts are audited monthly by one of the top 5 accounting firms in the world), fast payouts, and prompt, polite and knowledgeable customer service.
We believe our loyalty and VIP teams really are the best available and the service and promotions you receive when playing with us are second to none. I am always available to answer any questions as are our supoprt team who are available 24 hours a day, 7 days per week via live chat, email or tollfree on the phone.
Good luck at the tables!
Best regards,
Debbie Taylor
Date: 02/04/2005, Comment from jas2587
great site you can win there cashed out over $2100 there and yes right into neteller plus they have monthly promos
great site you can win there cashed out over $2100 there and yes right into neteller plus they have monthly promos
Date: 01/28/2005, Comment from RALPH P.
IM NOT YOUR TYPICAL POST BECUASE I DONT WORK FOR THIS CASINO LIKE SOME OF THE PEOPL WHO WRITE ALL GOOD POSTS THIS SITE IS RIGGED
IM NOT YOUR TYPICAL POST BECUASE I DONT WORK FOR THIS CASINO LIKE SOME OF THE PEOPL WHO WRITE ALL GOOD POSTS THIS SITE IS RIGGED
Date: 03/15/2004, Comment from clara
Not only a good games- software Microgaming :good support-good staff ; quick responses and from the manager --regulars promos each month,- contest and tournaments + a fun zone to play free to win real cash (drawing)-
one of my favorite casino
Not only a good games- software Microgaming :good support-good staff ; quick responses and from the manager --regulars promos each month,- contest and tournaments + a fun zone to play free to win real cash (drawing)-
one of my favorite casino
Date: 05/07/2003, Comment from Patti W. , contact
I had a ball playing here, but found that the software did not run well. Customer service/tech support were helpful, but it did not solve the problem. A nice place to play.
I had a ball playing here, but found that the software did not run well. Customer service/tech support were helpful, but it did not solve the problem. A nice place to play.
Reply from Spin Palace Casino
Hi Patti
I'm sorry to hear that the software was not running well for you. Judging by the date of your post this was back when we were on an older version of the software. We are now running the latest version of the Microgaming software known as Viper.
The new software offers over 130 different casino games as well as innovative new features such as expert mode and autoplay. It also features improved compatibility and works with 100% of all Windows systems.
Did you know that we also have a no download version of the software that you can play right from your browser? You might want to try that and see how you get on.
Please let me know if there's anything else I can do for you.
Best regards,
Debbie Taylor
Hi Patti
I'm sorry to hear that the software was not running well for you. Judging by the date of your post this was back when we were on an older version of the software. We are now running the latest version of the Microgaming software known as Viper.
The new software offers over 130 different casino games as well as innovative new features such as expert mode and autoplay. It also features improved compatibility and works with 100% of all Windows systems.
Did you know that we also have a no download version of the software that you can play right from your browser? You might want to try that and see how you get on.
Please let me know if there's anything else I can do for you.
Best regards,
Debbie Taylor
Date: 02/18/2003, Comment from Gary
Another great Microgaming casino!
Another great Microgaming casino!
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