Spin Palace Casino Player Reviews and comments

" Well, having only played about $10 I won a $24,000 jackpot. How could this be real I thought. Nah, so just kept playing. Then I noticed the chat button and pressed it to start talking live to someone wherever they were. I told them I had just won $24,000 in the Jackpot and was it real and they said yes. My heart was pounding cos I have never won that much money before in my life but thought it was just a scam. IT WAS NOT!!! You will be asked to prove your address, submit this document and that document, and perhaps a month to six weeks later you will receive your cheque. I did, as promised. Probably better to open up a visa credit card so deposits can be made within 48 hours. After I cashed the first cheque, my odds of winning went down considerably so expect to lose some money for a while after you have won. I think the system knows that you have won and will try to recup back before paying you well again. Just a personal opinion though ... may not be true. As a person that lives in Australia, better odds and wins than on the pokies at the casinos!!! "

" A response to James. This is exactly what happened to me. They confiscated my winnings of $5,000 for the same reasons. But earlier in the session, I already lost $2,000 and deposited another $500. I played the roulette and tried to withdraw the money, which I was told I cannot do unless the bonus funds which I was entirely unaware of , had some conditions attached to it. I was advised to play on the slots because, I was told it was faster--I have the transcript of my conversations with their live support. They reviewed my game activity and they did not find anything unusual about it. The encouraged me to gamble further on the slots, which I did even if I was too reluctant to lose back my winnings. I am very disappointed and I lost trust on the system. However, I intend to take this matter to ECOGRA after the mandatory 2-week period had passed. Please pursue the same avenue. ECOGRA must know about this 'irregularity' in my view. "

" Well I've lost a bit of money in the last few weeks you just can't win anything .I will be closing my account ASAP . "

" In my opinion this casino is a total con and should be avoided at all costs, In my 10 years in playing online casinos, I have won money and lost money, thats how it goes and it has always been fair, until i made the big mistake of depositing at spin palace casino on Saturday Morning. So i depoisted £1,000 followed by £1,300 , I automatically got a " bonus " on both deposits, all i wasnted to do was place a few large bets at roulette, If i won great if i lost not so good, But i had these ridiculas wagering requirements where only 8% of my bet counted , In fairness whilst i didnt think it was very fair i guess its my own stupid fault for not reading or paying attention so i played on, I was playing large money on single numbers and had 1 spin where i just bet on red and black, Stupid i know but i was just messing about, anyway i though no more of this and then went onto slots where 100% of my wagering counted towards the bonus, i didnt want to play slots but had to meet the wagering requirements, anyway in the end i smashed through the wagering requirements with ease and withdrew the £5,000 i had accumalated, I had the normal E-mail ID which was no problem, However a day later i get an e-mail saying the following: Following a review of your account, we have identified that you are in breach of the casino’s standard Terms. Please refer specifically to the following clause: Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. Now this was due to the one bet, which didnt affect me going over the wagering requirements on roulette where i placed a bet on both red and black, I clearly deposited a decent ammount of money and was not in anyway playing to take advantage of their bonus I strongly urge anyone to avoid this casino, In my opinion its a big con, Ive played with probably hundreds of online casinos and all of them untill now have been genuine and fair I am of course seeking legal advice on this but who knows i think i have proabably just been totally ripped off, Now they expect me to wager this money again before withdrawing even my initial depoist which i have no intention of doing "

" Hello mate I'm gotta find out about something hope u can help!! I'm a member of spin palace Casion and I recently won and there rules r when u withdrew ur winnings thay go into a holding account!! Which I new about and fine with!! Coz thay want u too reverse ur winnings bk too them!! Anyways I withdrew 6000 pound on thursday.. I have photos of every win I took out!! So anyways I played again and won more money!! So I msg them on live chat system Friday asking them when my funds b arriveing into my account (I have photo of that as well) so the spin palace member said well done on ur winnings of 10,000 pound!! And ur winnings will leave ur holding account in 48hrs at some point over the weekend! So by Saturday the funds Sud have left there holding account!!! I won 20,000 in all and thay said I reversed it all but I fort that the funds from thursday would have left but thay kept them in there!! (I think u have to ask that to happen) and I dident ask them!!! So have got a case too fight!! Coz the funds did not have been there!! I fort that was overall balance showing as the 6000 plus Sud have been sent to my card!! Please advise me thank u "

" I won a few times with spin palace and that paid!! On one win I reversed most of my winnings. But I got down to my last 400 and I wanted to revers that but thay said the 48hr pending time was up so I couldn't reverse the 400!! So This week I won 20,000 pound and reversed the lot I fill sick!! What I need too know is I withdrew 6000 on Thursday at 20:12pm and I officly add to wait 48hr for the 6000 to leave my account!!! I dident revers most of the winnings till Sunday around 19:30pm so why was my funds still in my account!! As I say I fort the 6000 would have left the holding account by then!! But that said I used them!! Can I fight this coz? I withdrew the funds and thay dident keep to there word and send them too my account after the 48!!! Surly thay cnt leave it in there!! And thay only give me a 100 pound good will jester!! As any 1 else had this problem? Coz that 6000 I reversed Sud have left the holding account and I would never have reversed it "

" DONT PLAY! They give you a non optional bonus (Yes it sounds good you think) that you need to wager 30x to get a chance to withdraw any money and tons of the games you only get a little % of the bet you make towards the wager! Bunch of scammers in my opinion write it on your front page. "

" So far I'm a bit iffy about Spin Palace, in total since I started playing i've wagered $1200 and last week won just over $18 000.00 I've chosen to cash out $16 000.00 that is obviously GREAT! I've submitted all my documents and received an email confirming approval and that my withdrawal will be processed next business day, which is today, the email also states that if you win more than 5 times of the lifetime deposits they will only pay you in increments of $4000 per week, I've been scammed by online casinos before so I thought I'd try my utmost to find out how to get past this, been on online chat 3 times since the email, the first time I spoke with someone who said it was casino terms & conditions and that there was nothing I could do about it but wait, the next day I thought I'd go online chat again and see if I could get a different casino rep. this time I spoke to someone who said that if I had my winnings paid back into my visa I used at the casino I'd get $4000 every 48hours, obviously I thought that was much better, well today I thought I'd go on one last time to confirm, I got the same person i spoke to the first time who was not too helpfull and kept referring me to the casino terms & conditions, i mentioned to him that the terms state that it is up to management discretion to do this and that I'd like to speak to a manager he wouldnt help and said they wouldnt be able to assist me either. I explained what I was told the previous day but was told that he didnt know where this person got the info he gave me. I am now really confused and unsure, lucky I copied & pasted the last 2 chats that prove the person saying every 48hrs and then the contradicting chat. I dont know if I should send them an email and copy & paste the chat for them to see or do i just wait??? "

" I just want to check if other people are actually winning on this site. I know that you play at your peril and are not gaurenteed to win. I have been playing for 2 months now ( returned after a year) I play 20 per day and play break the bank again. In the period mentiond I have had small wins but never any withdrawls. Maybe once I got up to over 100, and made a withdrawl. I just want to see if I am maybe playing the wrong games. The other games are Centre court and Avalon. "

" Brendan, you can rest asured that if you're entitled for any winning at Spin Palace then you will get it. It's no bogus site and I consider it to be among the better online casinos out there. People stating otherwise are either sore losers or (worse) people who didn't even care to read the terms before betting real money. I've been a player there for over 6 years and never had a problem getting my money. "

" hi got lucky on spin palace on 11th feb, all documentation approved 16thfeb, however its 21st now and no sign of my winnings yet. freaking me out as some of my friends reakon this is a bogus site. "

" Spin Palace shares private credit card information with it's affiliates. I signed up a new account at Mummy's Gold and was immediately flagged as having a "different name" on my credit card. This was of course my maiden name. Spin Palace was the only casino that had this information. When I asked Mummy's Group about it, they denied it through and through, but couldn't explain how they had this information on file.... They just said it's a note on our file... Total scammers, liars and cheats. I also sent a complaint to eCOGRA who hasn't even bothered to get back to me... Be very weary about giving the palace group or any of it's affiliates your credit card information as they illegally share it. "

" As a regular player at a Casino on the Web, I recieved a promotional free $10 cd in the mail from a different casino.. This casino was SPIN PALACE CASINO. I thought, what the heck, I'll try this free $10.As I was nearing the end of my free $10 and not really winning anything, I started winning on a game called Summer Vacation. I cashed out $300, and recieved an e-mail stating I could only cash out $100 in accordance with their bonus terms of use. So I looked at their terms of use and they were right. In the e-mail they said I would still recieve my $100 and the rest would be confiscated. I was still happy about this. When I registered my card to withdraw to my account they would not give me an option to enter my bank information, bank account numbers, transit numbers ect. So, I logged back into the casino again and went on live chat and explained to them that they need my checking acct information to deposit my winnings in my acct. The chat rep took all of this info and said it would be sent to the financial department. I waited still a work in progress, so, I phoned directly to the consierge at their toll free number and he informed me that I had to send in a picture of a valid drivers and a paper proving my address. I obliged him and sent this information to them and went back to chat and was assured my cashout would happen within 48 hours.About 60 hrs. later I checked with live chat and they said I had to send in my banking information, and I told him I would send it again, but, this time I would send it directly by e-mail to the department of finance with their casino via a reply to their first and only e-mail to me.I recieved a reply that stated that our finance department does not work weekends so I will have to wait until Mon for the funds to be released. I will wait , but I am really feeling scammed now as I cashed out on the 22nd Dec 2011 and they have had all my info a few day after this. I believe they are simply stalling and have not found a legitimate way to foil my withdrawl. As a business major educated in Administration, with business law class ect, I will give anyone the heads up of what to look for with this casino in advance. 1. Make sure you can register your bank card info at the time of withdrawl, if not ask them for an e-mail to send it to the right department. Talk to chat and keep printed copies of all communications with them-meaning when you are done chatting with them print a copy of your conversation. 2.Chat with representatives instead of phone calls as they can deny what was talked about in the call, a live chat gives you the paper trail for court and they can't deny this. 3. Use e-mail as much as possible for communication as they will respond to your e-mail that they have recieved this.More undeniable proof. 4.. When using Live Chat, ask for their legal name and address- they will type this for you-Also more proof for legal action. 5. Don't be scared to spend a few minutes or a few hours on the net reporting what they are doing to you as this may cost them millions in customer money when their casino is searched by new customers on the web and the word scam comes up by past customers by their respective casino name. 5.Even if they lose 100 new customers from your legitimate complaint, it's worth alot more to them than the $100 I haven't been paid so far.Maybe they will want to clear their name honestly 6.Go to as many blacklist sites as you can report their abuse of you. Spin Palace Casino in my opinion is a fraud, and I believe the people that work for them are there to find ways to not pay you as they are possible on salary and will 10%-15% of what they steal from you as a commission. Don't play here as I believe they are not on the up and up business side of fair gaming and fair play. "

" Bad very untrust worthy .There are false informed facts that spin palace currently has on there website .1.You can choose between a cheque being posted or couriered to the address you supplied the casino with when registering. There are no charges for a cheque sent by ordinary mail. Courier fees will depend on your location and are deducted from your withdraw amount. Courier cheques over £1,000 are couriered free of charge.Winnings up to the value of your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard. Deposits will be credited to your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard accounts. Additional winnings will be paid out to you by check or bank transfer - whichever you prefer. Well if your a canadian citizen you dont have a choice only bank transfer they dont send cheques to canada anymore either by post or by courior .This is a very important fact to update Ithink more important then the winners that they update everyday on there website .Its been a few months now that they havent been able to send cheques to Canada.As a Canadian player I should have been informed of the change way before the change occured and there website shouldnt have false misleading information especially about withdrawls at a casino . TandC was updated on Sept 12 2011 on there website And I believe this change of not sending cheques to Canada happened in Aug 2011 so it wasent updated then .I know its updated everday for recent winneres so why not important information like they dont send cheques to canada anymore . Welcome to exceptional gaming VIP status at The Palace Group guarantees membership to an exclusive club of privileged players. If you are currently a VIP anywhere else send us confirmation of your status and we will grant you immediate membership to our VIP programme. The Palace Group’s VIP players enjoy red carpet treatment unmatched by any other casino. Join us and find out why our VIP membership is so highly coveted. E-mail our dedicated support team today and make the most of now. "

" Hi I wonder if anyone can help me? i wagered £20 at Spinpalace a few days ago and won £1200!! I was really pleased with the win as I dont normally come out on top at casino's. I am now worried that I will not get paid out and if I do it wont be in time for xmas. I have sent all my ID over eg. driving licence, bank Statement and a copy of my debit card but someone on customer services has told me that they will more than likey want a copy of a previous debit card that I registered with back in January but the problem is that that card is lost and the one I deposited with this time was the replacement card. They said send over a copy of the card statement but the card is a debit card from my bank account and my bank account statement does not show the number of the card just who received payment. I am so worried as I have told my kids that they will be having a good xmas and promised them stuff I wouldn't normally afford. Does anybody know of this happening to anybody else? I would just like to say that I am not saying the casino is a scam because all might turn out well but I will be utterly devastated if dont receive the money for xmas or even at all from some of the comments I have read on here. "

" Bottom line is don't join or invest money with spin palace casino. They automatically without your consent drop this Promotional Gift or Bonus on you whether you want it or not. Once you get this attached to your account you have to meet the terms and conditions attached to it before you can withdraw from your account. Which are "The Welcome Bonus is then subject to 30 times playthrough before it may be withdrawn" or For that matter any winnings to be withdrawn. Do you believe it, spin palace have been awarded the eCOGRA Safe & Fair certificate according to their About Us page. FAIR my ass. Fair would be to give the person wanting to join with them the right to CHOOSE to except or decline ANY Protional Gifts, Bonuses or for that matter any gifts of any $ amounts, etc... WITHOUT HAVING THEM FORCED ON TO YOU. "

" I can understand why they have to check ID ( For money laundering purposes). I can also understand why they have a playthrough on bonuses ( Standard casino fare). I can also accept having to wait for a week or so to get paid. I just cashed out $30,000 from a $100 initial deposit. Spin palce is the ONLY casino i will ever play. I don't work for them and you can take what i say at face value. All I can say is a big thank you to them.I would rather play with them that at any land based casino anytime.Im Canadian by the way if anyone cares. "

" I attempted my first withdrawl from Spin Palace on Sept 6/11. I deposited with Instadebit but was told it is not a withdrawl method. I opted for a cheque. It arrived at the end of September from a company called IPS, which operates out of Quebec. It promptly bounced. Because of the cheque bouncing, it in turn caused one of my mortgage payments and my insurance payment to bounce as well. Fees racked up. I called Spin Palace and was told that they had cancelled all cheques to Canada. Nice of them to inform those of us with cheques already issued. Each time I contact Spin Palace they request my banking info. I spoke with my bank and was forbidden to give my banking info to a company that cannot handle a measley $334.00 payment. After countless emails and repeated requests for my bank info, I was told to deposit with a Visa card, and could then withdraw the deposit plus my winnings. I called Visa and they confirmed that this would not be a problem. I deposited, and when I tried to withdraw was told by Spin Palace that my Visa card was NOT an option. They want a Visa card linked to my bank account, and oh, surprise, also the full bank account info. I am at a loss and guess I'll just write it off as a bad decision to play on this site. My only other option is to sue the company that issued the cheque in Small Claims court. Then maybe they can get it from Spin Palace. Anyone else receive a fraudulent cheque? "

" @Angry Player The classic story: Player wants to play, player signs up and plays, player is surprised by the fact that there are rules, player is angry. Sorry mate but if you'd read the Terms before then you'd probably know that at nearly every casino there are wagering requirements to consider and that certain games count or don´t count towards the fulfillment of such requirements. "

" An absolute scam!!! Don't ever play here! Don't ever! They will give you a bonus, and then you will have to wager 30x that!! I was given a 50 dollar bonus, and turned my investment into $400, only to realize that if i play roulette i would need to turn that into $20,000 to make a withdrawl! F*ck you spin palace! I hope this place gets shut down and soon! "

" I've been playing for a number of years and have had no problem with getting payments for my winnings(I request cheques). That is, until August, where I've been attempting to get paid for $1400 worth of payments. Apparently, the Canadian Banks won't honour the cheques sent out for payments. They are resolving it by setting up direct deposit to your bank account. They have been very quick to respond to all my email inquiries around this issue. "

" i reckon its one of the worst casinos out there . i played 24 quid on mermaids millions had a decent little run scatters bonuses etc eventually they pulled the plug and wins went down bonuses ceased etc ,i played another thirty a few bonuses scatters etc lost that put another 25 quid in biggest win 2 quid no scatters no bonus chests nothing and i can safely say i know the game if you dont get at least 4 or 5 bonuses for 25 quid its a poor game to receive zero was just a complete rip of .they either thought they were on the pigs back and i was going to keep reloading and losing or it was near midnight and they wanted to got to sleep .for me i will never play in there casinos again or in any casinos linked to them . "

" I've been playing at Spin Palace for about 2 years now. DO NOT accept the bonuses because the 30X play through is a killer. Sometimes when you deposit money it may automatically give you a bonus, if this happens just contact customer support BEFORE you make any wager and ask them to remove the bonus and opt you out of any future bonuses. You will have no problem playing and withdrawing actual money after this. On your first withdrawal or sometimes anything over $500 they will ask you for proof of address and a photo ID. I found this to be a hassle especially since they will gladly take your money no questions asked. I emailed them photos of my ID and utility bill and after a month I finally received my winnings of $1800 on a $100 deposit. Since then I haven't had any "problems" with Spin Palace and withdrawals are usually in my account within 4 business days (I use E-check! Its the best to use!). I win, I lose, that's gambling folks. I don't find I win or lose any more than at a brick and mortar casino. The trick is to know when to stop. Hope you all have fun out there, and good luck. "

" After the experience I had I would not recomend anyone using Spin Palce Casino when there are more professional sites out there such as William Hill, Paddy Power and Coral etc. Basically I joined up and declined the bonus offer but having found that I had got to £1500 could not withdraw anything. I then agreed with them over the telephone to play on until I had used up all of my bonus but the next day my account was closed when I was £700 in credit with only £30 bonus remaining. Their response was my £100 deposit money had been returned back to my card and my winings had been confiscated and there is nothing else we can do for you. Mt advice is if your get in to any sort of problems whilst playing with Spin Palace Casino the customer service is very poor and really it is not worth the hassle. "

" I have been playing here for a few years now. I have nothing but GREAT words to say of this casino, won and lost , but enjoy it, customer service always available and very helpful..withdrawals flushed same day and paid next day into my acct...great great Casino..Happy Customer. :) "