Spin Palace Casino Player Reviews and comments
Johnny wrote on 11/18/2014
" Pathetic. Just pathetic.
Over 2 months. 40 $200 deposits made.
Took bonus many times and RTP was well over 100% while bonus was 50% completed or less
As the bonus was being Brought down the RTP was also being reduced.
So then I decided not to take bonus for over 15 deposits.
According to their own statistics, the 15 times indie not tKe a bonus, my over all RTP for 3000 dollars of my money wagered was 61%.
The other deposits thT bonus was attached RTP was 81% over all
My net RTP from exactly 10000 dollars deposited including bonus and no bonus attached was 73%
U decide if u want to ay there. Total cash outs...0 "
Michael wrote on 11/04/2014
" There customer service is disgusting I was laughed at on the phone they then called my other mobile and laughed at me making out they couldn't here me because I pulled them up on ripping me of with my bonus deposits. There response was contact us and tell us straight away because it's a few days later we can't do nothing about it. What s bloody joke. And to recieve a pay out by cheque they charge you 35.00 there cons "
Huu ( tony) wrote on 11/04/2014
" I'm a VIP player here and all I requested was to speak with the host manager. U think it would be a simple request, not that hard if u ask me. But everyone at the call centre, so call the support help desk wouldn't let me or pass the message thur for me to speak to one. Is like they hiding the managers from the players, don't know why is sound so doggie. Is a casino/ business wouldn't the boss wants to know the feedback from players? And I'm a VIP player and that's how they treat their VIPs like second class. I been requesting this for a long time now.. So this is for the person who in charge of this casino I'm still waiting for that call unless u have something to hide too. U number is on my account. Let see how long it will take. "
Danny wrote on 11/04/2014
" do not play here!!! its rigged games will draw you in and suck every dime out of you, the roulette tables are so badly doctored, it lets you win quite often when playing with little money, but as soon as you part with bigger bucks, the game takes a sour turn and starts plotting against you, i bet 20 dollars 5 times in a row on the 2nd and 3rd set of numbers, and 5 times in a row it miraculously drew the 1st block of numbers, real suspicious...............please, keep your money and use it for something else "
Danny wrote on 11/04/2014
" Very questionable integrity and operation, they get you in the door by presenting you with a welcome bonus on your first 3 deposits, once you receive the deposits, they desert you, they have a scam going where you need to bet 50 times the bonus money eg. You get a 300 dollar bonus after depositing, you need to wager 50 x $300 before you can actually make any withdrawals from your account, even YOUR own money!!! Do not fall for their trap, its illegal what they are doing and the games are so rigged its not funny, do NOT spend your hard earned here!!! They don't care they'll scab you of every cent you own, as long as they make a dollar out of it. "
Jan wrote on 11/04/2014
" I asked Spin Palace a question about why the very same person won EVERY tournament and didn't receive any proper reply. "grossmeister" might be "casinomeister" for all know. But for anyone who plays tournaments, remember to watch a few before you play. You don't have a chance! "
Crystal1985 wrote on 08/28/2014
" I cashed out 800$ just now I will let everyone know when I get it but hoping soon!! But I been playing here for the past year and I haven't had a problem yet... Won a total of 2800$ "
M Brown wrote on 08/28/2014
" Spin Palace has been entertaining for me with good customer service reps. My only problem is, my ever withdrawal from July has still be outstanding. I'll update if I receive it. So far, 2 wins, and I haven't received any of my winnings yet. I've played more than 2k and have won 3500 2x and a couple other winnings 500-1000+ . So far, my first ever withdrawal as yet has not been received. Completed docs required and ID, got confirmation for a 3-5 business days, and today is my 6th day, no feel yet about the withdrawal. I'm hoping to get it soon. "
Lynnette presnell wrote on 08/03/2014
" I have now had 2 lots of winning and both times have been fast I have had my money in my bank no later then 4 days from when I made the withdrawal . I always make shore I resend my ID just to help them. Spin palace casino is far from a rip off casino I would recommend them anytime we'll done casino keep it up. "
KARI wrote on 08/03/2014
" Have never had any problems with this casino...you win and you lose just like any other casino...you take your chances... I have won $2000 and a couple $1000's and have received the money no problem in about a weeks time..I just won $3800 and am VERY excited to get that soon!! "
carol babineau wrote on 08/03/2014
" I deposit at Spin Palace today through e transfer. My money was taken out of my account. The casino says they can see my deposit but can not put it in my casino account????? This happened to me 3 times now....Once i waited 30 days for it to be put back into my account another time it took 14 days. This is not money i won but deposits taken out of my account immediatly but not credit to my casino account. I have now asked the casino to lock me out so i can no longer play there.Please people be very careful; as now my bank has said to change my debit card number as it is not safe to play here. Read the reviews before playing at any casinos. I can see them disputting a win but taking my money is unacceptable "
Purcelli wrote on 08/03/2014
" It's rigged site poorly programmed games and immoral misleading marketing tactics iv had family members lose close to $600k with this online casino and personal experience has been nothing but disappointment if your going to run an online casino at least put some effort into the quality of games and legitimate and moral marketing practise.
I have been phoned many times by South African spin palace reps with no authorisation given to contact me in this way telling story's of people winning millions daily and I should just keep gambling till I get lucky.if this was an Australian company the CEO of this company would already be in jail for breaching numerous consumer laws "
Steve wrote on 05/24/2014
" I saw this site as six days and no winnings coming then email I gave wrong number on bank account. Within 24hours money in the bank, after I supplied right bank number. "
Steve wrote on 05/24/2014
" Customer service has always been easy to deal with and everything resolved (deposits) Finally decided to take some back withdrew on april 26th. With the weekend and the 48 hr period processed on April 29th. May 6th and nothing yet--hmmmmm. BCLC site money in easy and back in the bank in 24-48 hours no problems. I will give it a few more days. "
Sven2188 wrote on 05/24/2014
" I had kept track of all the bets and winning numbers..at first ( for 10 minutes) , the numbers the roulette had selected have changed randomly, but then , it stopped and always would go against me ..I had 9 EVENS against my ODDS, and 7 blacks against my reds ( which wasn't happening in the first 10 minutes of the game) ..obviously a rigged program, for 10 first minutes lets you play on equals, and then makes choices against you. "
ISSAM FAWAZ wrote on 03/29/2014
" I lost like 500 dollars and that was just hard luck, then I deposited 20 dollars and won 100 , so I decided to withdraw it, I did and it was successful, It has been a month now and I didn't receive anything! !! "
nexera wrote on 02/21/2014
" deposited, asked them to remove the bonus $. they did. Deposited again played a game, in mid spin received another bonus, asked to have removed, said could not and would not. asked for a $91.00 refund (remainder of deposit) would not...... Do Not Play Here!! "
Tina wrote on 02/21/2014
" Have to agree with the majority, very slow to process ID verification etc, very very slow to receive payments into your account "
Sweetie wrote on 02/21/2014
" A scam
Only allowed to withdraw 6 times your initial deposit!!!
I won 5.5k they paid out 300 and confiscated the rest
STAY AWAY!!!!!!! "
Tina wrote on 02/21/2014
" Easy to deposit money, difficult to withdraw it! "
Brendan wrote on 11/27/2013
" I am In AUSTRALIA! I just received my $3000 witch I withdrew last Friday, Thats a total of 5 business days and everything cleared into my account. I was asked to send a copy of my ID and a utility bill which was fine. They emailed twice saying they needed these copies and one stating they received them. Great communication from a busy online casino if you ask me! I have nothing but great things to say about Spin Palace. I deposited about $250 played roulette won $3000 and was in my account in 5 business days. Can't complain. If your questioning if the casino is legit, from a happy customer I'm saying go for it! "
Kelly wrote on 11/12/2013
" Can only withdraw $50 or more. Plus, they call your phone number 2X every week! Other than that, it's a good site. They need to go back to careing about customer service. "
Callum wrote on 10/15/2013
" I've put a deposit of Â£10 and a bonus of Â£10 has been received, but the matter of I have to first gamble 50xÂ£10 which is Â£500 before I can collect a penny even the money I have just deposited has confused me, how can they get away with it hahaha, "
Michael Dack wrote on 07/30/2013
" I have nothing but praise for Spin Palace and its services. I must admit to having been a bit worried after reading some reviews of the site, but my experience with roulette has been very enjoyable and I have had no problems withdrawing money from my account. The four-day turnaround for withdrawals is a bit of a turn-off. However, by planning ahead, I've now got into a routine that works for me. All in all, HIGHLY RECOMMENDED as a secure, user-friendly site. "
Stephen wrote on 07/30/2013
" Alas I have seen these comments to late lol ... Usual luck ..
Similar story I joined and won and lost and won again ... Have $1000 withdrawal waiting for last 4 days .. Just sent second mail to support and will have to wait and see what they say .. After seeing comments below I don't hold much hope !!
I'm in Australia ... Anyone know of a good online casino that does pay out ?? "