Spin Palace Casino Player Reviews and comments

" Spin Palace shares private credit card information with it's affiliates. I signed up a new account at Mummy's Gold and was immediately flagged as having a "different name" on my credit card. This was of course my maiden name. Spin Palace was the only casino that had this information. When I asked Mummy's Group about it, they denied it through and through, but couldn't explain how they had this information on file.... They just said it's a note on our file... Total scammers, liars and cheats. I also sent a complaint to eCOGRA who hasn't even bothered to get back to me... Be very weary about giving the palace group or any of it's affiliates your credit card information as they illegally share it. "

" As a regular player at a Casino on the Web, I recieved a promotional free $10 cd in the mail from a different casino.. This casino was SPIN PALACE CASINO. I thought, what the heck, I'll try this free $10.As I was nearing the end of my free $10 and not really winning anything, I started winning on a game called Summer Vacation. I cashed out $300, and recieved an e-mail stating I could only cash out $100 in accordance with their bonus terms of use. So I looked at their terms of use and they were right. In the e-mail they said I would still recieve my $100 and the rest would be confiscated. I was still happy about this. When I registered my card to withdraw to my account they would not give me an option to enter my bank information, bank account numbers, transit numbers ect. So, I logged back into the casino again and went on live chat and explained to them that they need my checking acct information to deposit my winnings in my acct. The chat rep took all of this info and said it would be sent to the financial department. I waited still a work in progress, so, I phoned directly to the consierge at their toll free number and he informed me that I had to send in a picture of a valid drivers and a paper proving my address. I obliged him and sent this information to them and went back to chat and was assured my cashout would happen within 48 hours.About 60 hrs. later I checked with live chat and they said I had to send in my banking information, and I told him I would send it again, but, this time I would send it directly by e-mail to the department of finance with their casino via a reply to their first and only e-mail to me.I recieved a reply that stated that our finance department does not work weekends so I will have to wait until Mon for the funds to be released. I will wait , but I am really feeling scammed now as I cashed out on the 22nd Dec 2011 and they have had all my info a few day after this. I believe they are simply stalling and have not found a legitimate way to foil my withdrawl. As a business major educated in Administration, with business law class ect, I will give anyone the heads up of what to look for with this casino in advance. 1. Make sure you can register your bank card info at the time of withdrawl, if not ask them for an e-mail to send it to the right department. Talk to chat and keep printed copies of all communications with them-meaning when you are done chatting with them print a copy of your conversation. 2.Chat with representatives instead of phone calls as they can deny what was talked about in the call, a live chat gives you the paper trail for court and they can't deny this. 3. Use e-mail as much as possible for communication as they will respond to your e-mail that they have recieved this.More undeniable proof. 4.. When using Live Chat, ask for their legal name and address- they will type this for you-Also more proof for legal action. 5. Don't be scared to spend a few minutes or a few hours on the net reporting what they are doing to you as this may cost them millions in customer money when their casino is searched by new customers on the web and the word scam comes up by past customers by their respective casino name. 5.Even if they lose 100 new customers from your legitimate complaint, it's worth alot more to them than the $100 I haven't been paid so far.Maybe they will want to clear their name honestly 6.Go to as many blacklist sites as you can report their abuse of you. Spin Palace Casino in my opinion is a fraud, and I believe the people that work for them are there to find ways to not pay you as they are possible on salary and will 10%-15% of what they steal from you as a commission. Don't play here as I believe they are not on the up and up business side of fair gaming and fair play. "

" Bad very untrust worthy .There are false informed facts that spin palace currently has on there website .1.You can choose between a cheque being posted or couriered to the address you supplied the casino with when registering. There are no charges for a cheque sent by ordinary mail. Courier fees will depend on your location and are deducted from your withdraw amount. Courier cheques over £1,000 are couriered free of charge.Winnings up to the value of your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard. Deposits will be credited to your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard accounts. Additional winnings will be paid out to you by check or bank transfer - whichever you prefer. Well if your a canadian citizen you dont have a choice only bank transfer they dont send cheques to canada anymore either by post or by courior .This is a very important fact to update Ithink more important then the winners that they update everyday on there website .Its been a few months now that they havent been able to send cheques to Canada.As a Canadian player I should have been informed of the change way before the change occured and there website shouldnt have false misleading information especially about withdrawls at a casino . TandC was updated on Sept 12 2011 on there website And I believe this change of not sending cheques to Canada happened in Aug 2011 so it wasent updated then .I know its updated everday for recent winneres so why not important information like they dont send cheques to canada anymore . Welcome to exceptional gaming VIP status at The Palace Group guarantees membership to an exclusive club of privileged players. If you are currently a VIP anywhere else send us confirmation of your status and we will grant you immediate membership to our VIP programme. The Palace Group’s VIP players enjoy red carpet treatment unmatched by any other casino. Join us and find out why our VIP membership is so highly coveted. E-mail our dedicated support team today and make the most of now. "

" Hi I wonder if anyone can help me? i wagered £20 at Spinpalace a few days ago and won £1200!! I was really pleased with the win as I dont normally come out on top at casino's. I am now worried that I will not get paid out and if I do it wont be in time for xmas. I have sent all my ID over eg. driving licence, bank Statement and a copy of my debit card but someone on customer services has told me that they will more than likey want a copy of a previous debit card that I registered with back in January but the problem is that that card is lost and the one I deposited with this time was the replacement card. They said send over a copy of the card statement but the card is a debit card from my bank account and my bank account statement does not show the number of the card just who received payment. I am so worried as I have told my kids that they will be having a good xmas and promised them stuff I wouldn't normally afford. Does anybody know of this happening to anybody else? I would just like to say that I am not saying the casino is a scam because all might turn out well but I will be utterly devastated if dont receive the money for xmas or even at all from some of the comments I have read on here. "

" Bottom line is don't join or invest money with spin palace casino. They automatically without your consent drop this Promotional Gift or Bonus on you whether you want it or not. Once you get this attached to your account you have to meet the terms and conditions attached to it before you can withdraw from your account. Which are "The Welcome Bonus is then subject to 30 times playthrough before it may be withdrawn" or For that matter any winnings to be withdrawn. Do you believe it, spin palace have been awarded the eCOGRA Safe & Fair certificate according to their About Us page. FAIR my ass. Fair would be to give the person wanting to join with them the right to CHOOSE to except or decline ANY Protional Gifts, Bonuses or for that matter any gifts of any $ amounts, etc... WITHOUT HAVING THEM FORCED ON TO YOU. "

" I can understand why they have to check ID ( For money laundering purposes). I can also understand why they have a playthrough on bonuses ( Standard casino fare). I can also accept having to wait for a week or so to get paid. I just cashed out $30,000 from a $100 initial deposit. Spin palce is the ONLY casino i will ever play. I don't work for them and you can take what i say at face value. All I can say is a big thank you to them.I would rather play with them that at any land based casino anytime.Im Canadian by the way if anyone cares. "

" I attempted my first withdrawl from Spin Palace on Sept 6/11. I deposited with Instadebit but was told it is not a withdrawl method. I opted for a cheque. It arrived at the end of September from a company called IPS, which operates out of Quebec. It promptly bounced. Because of the cheque bouncing, it in turn caused one of my mortgage payments and my insurance payment to bounce as well. Fees racked up. I called Spin Palace and was told that they had cancelled all cheques to Canada. Nice of them to inform those of us with cheques already issued. Each time I contact Spin Palace they request my banking info. I spoke with my bank and was forbidden to give my banking info to a company that cannot handle a measley $334.00 payment. After countless emails and repeated requests for my bank info, I was told to deposit with a Visa card, and could then withdraw the deposit plus my winnings. I called Visa and they confirmed that this would not be a problem. I deposited, and when I tried to withdraw was told by Spin Palace that my Visa card was NOT an option. They want a Visa card linked to my bank account, and oh, surprise, also the full bank account info. I am at a loss and guess I'll just write it off as a bad decision to play on this site. My only other option is to sue the company that issued the cheque in Small Claims court. Then maybe they can get it from Spin Palace. Anyone else receive a fraudulent cheque? "

" @Angry Player The classic story: Player wants to play, player signs up and plays, player is surprised by the fact that there are rules, player is angry. Sorry mate but if you'd read the Terms before then you'd probably know that at nearly every casino there are wagering requirements to consider and that certain games count or don´t count towards the fulfillment of such requirements. "

" An absolute scam!!! Don't ever play here! Don't ever! They will give you a bonus, and then you will have to wager 30x that!! I was given a 50 dollar bonus, and turned my investment into $400, only to realize that if i play roulette i would need to turn that into $20,000 to make a withdrawl! F*ck you spin palace! I hope this place gets shut down and soon! "

" I've been playing for a number of years and have had no problem with getting payments for my winnings(I request cheques). That is, until August, where I've been attempting to get paid for $1400 worth of payments. Apparently, the Canadian Banks won't honour the cheques sent out for payments. They are resolving it by setting up direct deposit to your bank account. They have been very quick to respond to all my email inquiries around this issue. "

" i reckon its one of the worst casinos out there . i played 24 quid on mermaids millions had a decent little run scatters bonuses etc eventually they pulled the plug and wins went down bonuses ceased etc ,i played another thirty a few bonuses scatters etc lost that put another 25 quid in biggest win 2 quid no scatters no bonus chests nothing and i can safely say i know the game if you dont get at least 4 or 5 bonuses for 25 quid its a poor game to receive zero was just a complete rip of .they either thought they were on the pigs back and i was going to keep reloading and losing or it was near midnight and they wanted to got to sleep .for me i will never play in there casinos again or in any casinos linked to them . "

" I've been playing at Spin Palace for about 2 years now. DO NOT accept the bonuses because the 30X play through is a killer. Sometimes when you deposit money it may automatically give you a bonus, if this happens just contact customer support BEFORE you make any wager and ask them to remove the bonus and opt you out of any future bonuses. You will have no problem playing and withdrawing actual money after this. On your first withdrawal or sometimes anything over $500 they will ask you for proof of address and a photo ID. I found this to be a hassle especially since they will gladly take your money no questions asked. I emailed them photos of my ID and utility bill and after a month I finally received my winnings of $1800 on a $100 deposit. Since then I haven't had any "problems" with Spin Palace and withdrawals are usually in my account within 4 business days (I use E-check! Its the best to use!). I win, I lose, that's gambling folks. I don't find I win or lose any more than at a brick and mortar casino. The trick is to know when to stop. Hope you all have fun out there, and good luck. "

" After the experience I had I would not recomend anyone using Spin Palce Casino when there are more professional sites out there such as William Hill, Paddy Power and Coral etc. Basically I joined up and declined the bonus offer but having found that I had got to £1500 could not withdraw anything. I then agreed with them over the telephone to play on until I had used up all of my bonus but the next day my account was closed when I was £700 in credit with only £30 bonus remaining. Their response was my £100 deposit money had been returned back to my card and my winings had been confiscated and there is nothing else we can do for you. Mt advice is if your get in to any sort of problems whilst playing with Spin Palace Casino the customer service is very poor and really it is not worth the hassle. "

" I have been playing here for a few years now. I have nothing but GREAT words to say of this casino, won and lost , but enjoy it, customer service always available and very helpful..withdrawals flushed same day and paid next day into my acct...great great Casino..Happy Customer. :) "

" I have played at Spin Palace for approx 6 months now and I have made a number of withdrawls and yes from time to time there have been delays in getting the payment but all in all I have found Spin Palace live support to be very helpful. While at the time I was not that pleased with providng ID, Utility bills etc, the reasons were explained to me by live support and a timeframe was given to me and they did not exceed that timeframe, I have had no major issues with getting my withdrawls and I have enjoyed playing. "

" I love spin palace I have been playing there for over 4 years, I usually play every weekend. I have spent lots of money but have also withdrawn a lot of money last week I won $500, I get it transferred to my account by electronic transfer and it's always there within 4 days. My very first withdrawal did take quite along time I think it was weeks and I agree it was a hassle submitting all the documents, etc. but after that is all on file they are great! I had a big win last year and won $3,500 they transferred it to my bank account within 4 days. "

" I think the "bonus" that you get at spin palace is a joke. Thirty times the bonus ammount MUST be bet BEFORE any withdrawl is made. That in effect ties up you initial deposit almost indefinately. If you play roulette, only 8% goes to "paying down" your bonus dollars.... So for example. You get a deposit bonus of 30 dollars. You must wager 900 dollars before any withdrawl can be made. On roulette that works out to roughly $10,800.00 to be wagered before you withdraw penny one. On a 30 dollar deposit....10,800 wagered before you can make withdrawl. Doesnt seem fair to me. Read the fine print kiddies! I think I'm wasting my time playing there and I will never get paid. If anyone has actually got a cheque or cash from this site please post it here.... thanks! "

" well i won 700 dollars about a month ago and i wanted to sent it by fed ex and was willing to pay the 35 dollars for it to be sent then a week later they told they cant so i said well deposit to my bank account so they ask for my id and a uttillities bill and all the baking info so i sent them every thing the wanted and then my bank advised not to give this information because they can use it to take money out of your account without notifacation but i did and another week passed then they said they needed a blank cheque i said i dont have one i have a savings account then they asked me for my spouses checking information and my wife has nothing to do with me playing on their site so i say i wasent going to give anymore information and i told just send it in the mail this was 2 weeks ago the said they have to sent it to the payments department and when they get done with it and it gets approved they will issue a cheque now it been 2 weeks and i still have not heard from them about it being approved and they said it could take 7 - 21 business days to recive once it is sent i hear all these stories how fast payment was givin but i am thinking its just a scam and i tried to log on it wont let me im blocked ot of spin palace lol so beware people sounds good and is fun but i dont think you get money just fun play with a thought of getting money thats all u get then it a headache to get anything if u do win "

" Hello all, I have again played at this wonderful casino and again i say i am proud to be a part of Spin Palace Casino ,I have made a few deposits and played again for a few days on a win a Spin Palace Casino, I am a very picky gambler and again i have won a small jackpot and say i am very happy with this Casino ,Thank you Spin Palace. My with draw funds have been received in record time to my bank account in less than 4 days .WOW ! Very impressed and a very happy Canadian Gambler at SPIN PALACE CASINO ... THANK YOU DAVE , SASKATCHEWAN ,CANADA ... "

" Spin Palace is a great place i have been playing there for about 6 months now making deposits of 30.00 or better ,I have recently won on a 30.00 deposit without a bonus ,I manages to hit a small jackpot of about 200.00 than continued to play my way for a couple days all the way to 2800.00 just on slots ,I did cash out at 2,000.00 there was a couple errors on with drawing reasons were documents ,drivers ,credit card pictures for security,and other ,No problem sent it by email scan.Bank swift number Canada caused delay did not have one it is needed .2,000.00 echeck to my account 14 days done and confirmed.THANK YOU SPIN PALACE GROUP DAVE CANADA ... "

" NEVER EVER EVER play spin palace. You will NEVER WIN. You can barely play for 1/2 hour spending well over a hundred dollars and only betting one credit. LOST way too much money. and apparently, I always miss the special offers...hmmm sounds like a scam to me. I am contacting online gaming authorities. Yes, gambling is a losing game. but occasional wins happen-NEVER here. Please please tell me someone, have you EVER won? They are finding loop holes to appear on the up and up but they are totally a scam. "

" @John .....and that´s what the T&Cs are for. First read the terms - you don´t like the? - don´t play there. By the way, all online casinos have a so called playthrough. What varies is the height. "

" Spin Palace - BIG SCAM ! I signed up with spon palce and spent around £50-70 , i won nearly double that. However when i try and withdraw they say i cant because i havent used my bonus. The bonus when i won the money was only £10. THESE BONUSES ARE SCAMS, YOU CANNOT WITHDRAW YOUR MONEY. If i deposited say £20 then i would have to gamble 30 times that figure to withdraw. Even if i want to withdraw real money. Have played onlione casinos for years and never came across such a dirty scammy casino. I WILL BE TAKING THIS FURTHER. If you deposit real money you should be able to take real money out. SCAM SCAM SCAM. "

" I initially deposiyed 40 dollars and made of $360. I have been getting the same lame excuses regarding my withdrawal i.e. utility bills, copy of both sides of the credit card, etc. I previously noted, they are preety happy for us to make a depoist but will not allow a withdrawla. What a scam Spin Palace!!!!!!! "

" yeh well pretty sure the casino is good to play but iv been waiting 16 days for my withdrawl still no money , got a email on 16th of november sayin i had been paid !!! and yeh negatory to that i got on the online help and asked every day , and everyday they said its 3 to 5 days waiting then on the 5th day its 7 days to wait then every day after that oh yeh u had week ends in there to so more days then when all the days run out they tell me it was processed and to give a bank statement , bank staement had been showed and proven and now they tell me to get onto my bank cuz they left a note sayin it had been processed so i goto onto my bank and they say there is no trace of anything coming in and dont know wats going on , so yeh great guns i have 750 dollars in winnings im still waiting on and cant get a straight answer out of anyone>>>>PLEASE HELP "