Spin Palace Casino Player Reviews and comments

" Have been playing online with these recently and felt there was a slight oddity to the losing streaks I was having. One win would equate to many many loses. Emailing the casino I was assured that it was completely random, so played again. Once again had huge losing streaks following a single win. Just waiting on a small withdrawl (thats taking its time!) then will be closing my account and not returning. "

" I have won 140 after putting 30 dollar deposit with 100% bonus, i wagered 300 times my bonus 30 dollars to be able to withdraw, and now they're asking me for back and front pictures of two debits cards, one for me and my partner and a letter saying she approves me using her card, with also identification of drivers license of both me and my partner, now this seems very strange and in all these comments im stretched between relising this is a scam for money and identification fraud or too it being a ligitimate process. One thing is certain tho, from party poker i have never recieved notice to provide evidence of this stature. "

" Spin palace has the slowest withdraw system ever! All the other online casinos process you winnings within 24 hous. SP takes at least 3-8 days if lucky. And yes they have all my personal details, passport copy etc but it's allways the same. "

" Hi All, Has anyone had any of their winnings confiscated? I won about AUD6000 after creating an account (deposited $950) and that is after satisfying the over complicated bonus turnover limit. After sending through my details to them to confirm withdrawal (several times), I finally recieved an email which told me that I breached some clauses: Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. 2. If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion. and so they have confiscated all my winnings and returned my first deposit ($250) and a very nice $150 bonus. This is obviously a rort and was wondering if there were any others who faced this issue. Any suggestions before looking at legal avenues? Many thanks. "

" well, I cant seem to log on to my account!! Something went wrong, i know i put the correct password in..yet it wouldnt accept it..and now I cant even get on!!! What happens now and will I get my account balance back?? Also I mad a withdraw and was wondering how long does it take to pay out when i paid by credit card? "

" This casino has a far better RTP then gaming machines offered in australia "

" i haven`t got my purchase declaration form i have to fill to get my withdrawal. I have requested it several times via live help but still haven´t got it. I don´t know where´s the problem "

" Very scamming casino... I played a couple of things but the most notable was roulette. When I went to reds and black the ball was differently going opposite what ever i picked.... I made some small bets on red three times in a row... it landed black three times in a row... I switched to Black it landed red... I went back and forth swapping from red to black.. The ball landed the same but opposite... Therefore there was no way i could win. SCAM "

" have been playing there for the past month, and all i can say is they are one of the best online casinos i have come across,thank spin palace "

" GOLD VIP CASINO will not pay my winnings i have waited since 18th april 09 and its now 2 june 09 they keep making excuses vabout the banking system i warn players BEWARE "

" Avoid at all costs, when something goes wrong, they will hold your cash, you will have to send unlimited emails to support and get nowhere. If you use Microsoft Vista, Most of the decent slots will NOT work, this is admitted by their CS. I joined to play specific slots, namely AWP slots, none worked, Casino would not close my account and refund deposit. Now they have my cash and I cannot even log in. I have expertise in networking and I.T, but they blame me or my system, yet I have no issues with anything else. If it was an issue with my system, firstly flash versions of slots would work, secondly it would effect my ability to play all slots on thier site, not just selected. The awp have the best odds and have features like gamble, nudge etc, none of which are playable, all the others work. When i asked CS for my money back via live support, I was quoted "Use the bonus credits up first" then I can withdraw my £20 deposit. I did as requested, then withdrawal failed, i am then quoted by live support that I have to play through! I wasted the bonus as fast as i could to get my deposit back, now they quote me terms and conditions. How can those terms be valid if they are unable to provide the full service? I do not want to play other games, I want to play awp, if not then I want my money back, it is very backhanded play by them, this leads me to question the casino, trust as an entirety. They must be desperate if they need to cling to my small £20. Before anyone advises, I am logged in as admin, have all admin rights, ports are open, firewall/antivirus/popup blockers been on and off, run in various compatibility modes, tried on another system, diferent security, but same O/S, redownloaded etc etc, I have done all that I should do, although they should be Vista compatible anyway as X.P is phasing out, Windows 7 is due "

" I played at spin palace for about a month, blackjack mainly, and i have to say, This is by far the most scaming casino ive ever playd regarding blackjack. here;s some examples i counted, oh and i have the gaming history on my account if anybody wants to verify. Ive lost 2800$, won mabey 300$. here's a log of the hands. IN ORDER Bet 100$ Player 20 Casino 21 Wins Bet 100$ player 21 Casino Blackjack wins Bet 200$ Player 19 Casino 21 Blackjack wins Bet 50$ Player 18 Casino 21 Blackjack wins Player 16 Casino 21 Blackjack wins Bet 50$ Player 20 Casino 20 Push Bet 50$ Player 21 double down Casino 21 Blackjack wins Bet 100$ Player 20 Casino 21 Blackjack wins Bet 100$ player double down, 20 Casino 21 Blackjack wins 100$ Player 17 Casino 17 Push 100$ Player 20 Casino 20 Push 100$ Player 19 Casino 20 Wins 200$ Player 15 Casino 21 Wins Ok to be the winnings ratio seems to be 99% and 1% push, this is 100% the last time i played at spin shit. I understand a losing is part of the game, but that many blackjacks and odds, is 1 in 1,000,000,000 clasic blackjack single deck. speaks for it;s self "

" I recently withrew some money that I won at spinpalace casino via a bank transfer. However they have begun processing the withdrawl to a card that I don't want (or requested) the money go to. I find this unacceptable for this to happen and they haven't been helpful in trying to sort out the situation "

" I opened a second account without thinking of the first one few years priorand after making my 40 dollars up to 65 my account was blocked. They told me to send a scan of my details however every time i send them an email it dissappeaed with no automatic response and no trace. Hmmm. I complained, used 3 different email addresses, but i was told over the [hone that it must be my problem and some pretty weak explainations like 'it must be a problem at your end' resulted - robbing *%$!s "

" hello everyone, I have a problem that maybe soneone can give me advise on whom i need to speak with. i made deposits using e check they were returned chargebacks not because of nsf, but my bank is denying any online gaming transactions now. the amount totaled 175 i also played that same day with grand bay amount 190 same issue now they have sent it to a collection agency. I spoke witht the agency and citadel they both informed me that it was up to the casino on how to handle this matter and that i would not be charged any fees because this was because of nsf, now i cashed out at spin palce for 650 they tell me that they will not pay me until i pay the other casino i have treied since may 18 to resolved this matter uanable to speak to a manager since then, i do not think that it is fair if i am trying to pay their 175 with my debit since may 22, was told by citadel to have them move the winnings, i told them to move winnings citadel told them they could change payment method they refuse. i do not believe it is fair that they could hold my winnings for debt owed to another casino. need advice on how to handle this should i contact my attorney or are there other people that handle these situations please contact me on what i should do this has been going on too long! TIRED AND NOW PISSED OFF! "

" I have used Spin Palace for several months. I have lost a couple thousand and won several thousand with them. They always paid my Neteller account within 3 days. I think most problems come from people not reading all the rules of how to use a particular online casino. Spin Palace is tops in my book. No, I do not work for or am I affiliated with Spin Palace. "

" I withdrew $385 on May 1st, there were $105 in fees that I agreed to pay in order to receive my winnings within 5 business days. It is now May 11th and I have just been told by SPC that OOPs! Something went wrong and they just noticed so now it will be another 3-5 business days.When I spoke with the rep he reccommended that I try firepay because it was instant, three days later I'm still waiting on that $100.I believe that this is completely unacceptable, and I'm not sure that I will ever play at Spin Palace Casino again. My full intent is to contact the ECOGRA ASAP!!! "

" I can't say I'm too impressed at the moment. I tried to make a withdrawal on the 9th and waited the required 24 hours. Its now the 19th and still no money, just a "work in progress". When I started calling, I kept getting "24-48 hours" and now I'm getting "the holiday weekend". I enjoy gambling but I think I may just get in my car and go to the local reservation. At least I can get my money right away. "

" I spent close to a thousand dollars on it and hardly won a thing everytime I tried to withdrawl money it said 24 hours i would get back on your software the next day and it still had it posted and was able reverse the withdrawl! everytime!you sure can take it but dont like to give it back! "

" I never had problems with Spin Palace Casino. Initially there was some problem with my identification but it wasn´t their fault (living in Peru isn´t helping). Other than that I had good fun with this casino. Regards. Meridiana "

" My winning are all going to NSF fees because of spinpalace.I requested $130 of my winnings to my neteller account but only recieved $29?Why have withdrawl options if you are just going to put where it is convinient to your company?If my requested deposit of $130 went to my neteller account i would not be overdrawn $54.45 in neteller with $30 nsf fee's also $35.00 NSF fees with my bank wich neteller tried to retrieve because the deposit to Neteller never went through which i was told i would recieve in 24 hours by the customer sevice rep.Thanks spinpalace my winnings of $130 went to $10.55 Lucky me! Maybee something can be done to get my $119.45 back but it does not look good as support@spinpalace.com will not reply to my emails!For everyone else out ther that also gets this type of GREAT SERVICE from spin palace, report it to Kahnawake Gaming Commision and ecogra.org maybee we can fight back!!!!!! "

" withdrawl problems latest I did write a detailed reply to Spin Palace last feedback, but it seems to have disappeared So in brief these guys have had my documents on 26th Nov and again on 8th Dec. Today on onlive chat they tell me they're not happy because for my id I provided a british passport and I live in a different country! Oh and also Casino Manager does not speak to clients! "

" withdrawl problems let me elaborate, I used my debit card for deposits, which spin palace were happy to process. When I tried to withdraw I was told I cld not withdraw to my card as my bank will not allow it! I had to use the option withdraw directly to my bank account, which is infact the same account as the card. This transaction has been showing as "work in progress" on spin palace for the last 14 days, this morning I find out they want me to fax utility bills, passport, my details as the security dept is not happy. However in the mean time they've been happy to process further deposits! It's a case of we'll take your money but to give some back you need to jump through hoops, please note even with the withdraws I would have still lost money at spin palace so its not as though we're talking about winnings. Sorry rant over, but £400 owing to me before xmas is not good news. "

" worst online casino I've played in respect to withdrawls, 14 days and still waiting..... "

" I was happy to recieve my bonus so promptly, but the software just does not run well. It takes forever for the games to load, and often once they do the spinning is jerky. "