Player comments on Spin Palace Casino


139 comments

Rachel on December 19, 2014. Reply

I played there for a few years and had nothing to complaint about except my bad luck. I won a fair amount at the beginning, then lost it, then won again. From there it all started to go south slowly. But hey, it´s gambling. I suspect, most of the comments here come from sore losers.

Michael on November 4, 2014. Reply

There customer service is disgusting I was laughed at on the phone they then called my other mobile and laughed at me making out they couldn't here me because I pulled them up on ripping me of with my bonus deposits. There response was contact us and tell us straight away because it's a few days later we can't do nothing about it. What s bloody joke. And to recieve a pay out by cheque they charge you 35.00 there cons

Huu ( tony) on November 4, 2014. Reply

I'm a VIP player here and all I requested was to speak with the host manager. U think it would be a simple request, not that hard if u ask me. But everyone at the call centre, so call the support help desk wouldn't let me or pass the message thur for me to speak to one. Is like they hiding the managers from the players, don't know why is sound so doggie. Is a casino/ business wouldn't the boss wants to know the feedback from players? And I'm a VIP player and that's how they treat their VIPs like second class. I been requesting this for a long time now.. So this is for the person who in charge of this casino I'm still waiting for that call unless u have something to hide too. U number is on my account. Let see how long it will take.

Danny on November 4, 2014. Reply

do not play here!!! its rigged games will draw you in and suck every dime out of you, the roulette tables are so badly doctored, it lets you win quite often when playing with little money, but as soon as you part with bigger bucks, the game takes a sour turn and starts plotting against you, i bet 20 dollars 5 times in a row on the 2nd and 3rd set of numbers, and 5 times in a row it miraculously drew the 1st block of numbers, real suspicious……………please, keep your money and use it for something else

Danny on November 4, 2014. Reply

Very questionable integrity and operation, they get you in the door by presenting you with a welcome bonus on your first 3 deposits, once you receive the deposits, they desert you, they have a scam going where you need to bet 50 times the bonus money eg. You get a 300 dollar bonus after depositing, you need to wager 50 x $300 before you can actually make any withdrawals from your account, even YOUR own money!!! Do not fall for their trap, its illegal what they are doing and the games are so rigged its not funny, do NOT spend your hard earned here!!! They don't care they'll scab you of every cent you own, as long as they make a dollar out of it.

Jan on November 4, 2014. Reply

I asked Spin Palace a question about why the very same person won EVERY tournament and didn't receive any proper reply. "grossmeister" might be "casinomeister" for all know. But for anyone who plays tournaments, remember to watch a few before you play. You don't have a chance!

Johnny on November 1, 2014. Reply

Pathetic. Just pathetic.

Over 2 months. 40 $200 deposits made. Took bonus many times and RTP was well over 100% while bonus was 50% completed or less.
As the bonus was being Brought down the RTP was also being reduced. So then I decided not to take bonus for over 15 deposits.

According to their own statistics, the 15 times indie not tKe a bonus, my over all RTP for 3000 dollars of my money wagered was 61%. The other deposits thT bonus was attached RTP was 81% over all.

My net RTP from exactly 10000 dollars deposited including bonus and no bonus attached was 73%
U decide if u want to ay there. Total cash outs…0

Crystal1985 on August 28, 2014. Reply

I cashed out 800$ just now I will let everyone know when I get it but hoping soon!! But I been playing here for the past year and I haven't had a problem yet… Won a total of 2800$

M Brown on August 28, 2014. Reply

Spin Palace has been entertaining for me with good customer service reps. My only problem is, my ever withdrawal from July has still be outstanding. I'll update if I receive it. So far, 2 wins, and I haven't received any of my winnings yet. I've played more than 2k and have won 3500 2x and a couple other winnings 500-1000+ . So far, my first ever withdrawal as yet has not been received. Completed docs required and ID, got confirmation for a 3-5 business days, and today is my 6th day, no feel yet about the withdrawal. I'm hoping to get it soon.

Lynnette presnell on August 3, 2014. Reply

I have now had 2 lots of winning and both times have been fast I have had my money in my bank no later then 4 days from when I made the withdrawal . I always make shore I resend my ID just to help them. Spin palace casino is far from a rip off casino I would recommend them anytime we'll done casino keep it up.

KARI on August 3, 2014. Reply

Have never had any problems with this casino…you win and you lose just like any other casino…you take your chances… I have won $2000 and a couple $1000's and have received the money no problem in about a weeks time..I just won $3800 and am VERY excited to get that soon!!

carol babineau on August 3, 2014. Reply

I deposit at Spin Palace today through e transfer. My money was taken out of my account. The casino says they can see my deposit but can not put it in my casino account????? This happened to me 3 times now….Once i waited 30 days for it to be put back into my account another time it took 14 days. This is not money i won but deposits taken out of my account immediatly but not credit to my casino account. I have now asked the casino to lock me out so i can no longer play there.Please people be very careful; as now my bank has said to change my debit card number as it is not safe to play here. Read the reviews before playing at any casinos. I can see them disputting a win but taking my money is unacceptable

Purcelli on August 3, 2014. Reply

It's rigged site poorly programmed games and immoral misleading marketing tactics iv had family members lose close to $600k with this online casino and personal experience has been nothing but disappointment if your going to run an online casino at least put some effort into the quality of games and legitimate and moral marketing practise.
I have been phoned many times by South African spin palace reps with no authorisation given to contact me in this way telling story's of people winning millions daily and I should just keep gambling till I get lucky.if this was an Australian company the CEO of this company would already be in jail for breaching numerous consumer laws

Steve on May 24, 2014. Reply

I saw this site as six days and no winnings coming then email I gave wrong number on bank account. Within 24hours money in the bank, after I supplied right bank number.

Steve on May 24, 2014. Reply

Customer service has always been easy to deal with and everything resolved (deposits) Finally decided to take some back withdrew on april 26th. With the weekend and the 48 hr period processed on April 29th. May 6th and nothing yet–hmmmmm. BCLC site money in easy and back in the bank in 24-48 hours no problems. I will give it a few more days.

Sven2188 on May 24, 2014. Reply

I had kept track of all the bets and winning numbers..at first ( for 10 minutes) , the numbers the roulette had selected have changed randomly, but then , it stopped and always would go against me ..I had 9 EVENS against my ODDS, and 7 blacks against my reds ( which wasn't happening in the first 10 minutes of the game) ..obviously a rigged program, for 10 first minutes lets you play on equals, and then makes choices against you.

ISSAM FAWAZ on March 29, 2014. Reply

I lost like 500 dollars and that was just hard luck, then I deposited 20 dollars and won 100 , so I decided to withdraw it, I did and it was successful, It has been a month now and I didn't receive anything! !!

nexera on February 21, 2014. Reply

deposited, asked them to remove the bonus $. they did. Deposited again played a game, in mid spin received another bonus, asked to have removed, said could not and would not. asked for a $91.00 refund (remainder of deposit) would not…… Do Not Play Here!!

Tina on February 21, 2014. Reply

Have to agree with the majority, very slow to process ID verification etc, very very slow to receive payments into your account

Sweetie on February 21, 2014. Reply

A scam

Only allowed to withdraw 6 times your initial deposit!!!

I won 5.5k they paid out 300 and confiscated the rest

STAY AWAY!!!!!!!

Tina on February 21, 2014. Reply

Easy to deposit money, difficult to withdraw it!

Brendan on November 27, 2013. Reply

I am In AUSTRALIA! I just received my $3000 witch I withdrew last Friday, Thats a total of 5 business days and everything cleared into my account. I was asked to send a copy of my ID and a utility bill which was fine. They emailed twice saying they needed these copies and one stating they received them. Great communication from a busy online casino if you ask me! I have nothing but great things to say about Spin Palace. I deposited about $250 played roulette won $3000 and was in my account in 5 business days. Can't complain. If your questioning if the casino is legit, from a happy customer I'm saying go for it!

Kelly on November 12, 2013. Reply

Can only withdraw $50 or more. Plus, they call your phone number 2X every week! Other than that, it's a good site. They need to go back to careing about customer service.

Callum on October 15, 2013. Reply

I've put a deposit of £10 and a bonus of £10 has been received, but the matter of I have to first gamble 50x£10 which is £500 before I can collect a penny even the money I have just deposited has confused me, how can they get away with it hahaha,

Michael Dack on July 30, 2013. Reply

I have nothing but praise for Spin Palace and its services. I must admit to having been a bit worried after reading some reviews of the site, but my experience with roulette has been very enjoyable and I have had no problems withdrawing money from my account. The four-day turnaround for withdrawals is a bit of a turn-off. However, by planning ahead, I've now got into a routine that works for me. All in all, HIGHLY RECOMMENDED as a secure, user-friendly site.

Stephen on July 30, 2013. Reply

Alas I have seen these comments to late lol … Usual luck ..
Similar story I joined and won and lost and won again … Have $1000 withdrawal waiting for last 4 days .. Just sent second mail to support and will have to wait and see what they say .. After seeing comments below I don't hold much hope !!
I'm in Australia … Anyone know of a good online casino that does pay out ??

Karl on July 30, 2013. Reply

SCAM KEEP AWAY! They provide a bonus which you are required to multiply tenfold prior to collecting your winnings. I was advised by a customer service rep that I would not be able to withdraw any funds until a total wager of $1893 was placed. Now once this amount had been reached, I would collect every cent onwards… So in quick summary, I'm intended to turn $50 into $1893…Even once I magically make this occur, I only collect every cent from that point. WTF!!

Brad on June 5, 2013. Reply

I have a 1000 dollar withdrawl pending so I was quiet excited until I seen these comments I can't say anything good or bad ill guess ill have to wait and see

amanda mul on June 5, 2013. Reply

having lost over £3000 hours before, spin palace sent me 30 free credits so I played them off and won £610, I played them like the rules state by playing them x30 which took a while to do. I then pressed withdraw, this was on a wed night and I knew they had a pending process of 48 hours until they release the money so I waited until the 48 hours was up and checked my account, the money was still sat in the pending process so I went on live chat and asked them why and they told me that because it's a weekend (fri 6pm a weekend?)_they told me my money would remain there until sunday night 6pm so I checked again at midnight on sunday and again the money had not been released so again I went on live chat and asked the situation to which I was told the money would be released in the morning, I checked the following morning(Monday) at 10am and the money had been released but it said it was a work in progress so again I contacted live chat to ask what the situation was and I was told I had to send in a copy of my ID and my bank card details I asked when they were going to tell me this as I only found this out when I contacted them and they said they had sent an e mail which may I add was never received and I checked my junk etc. I explained that sending my ID would be fine and I would send in an up to date bank statement but I had cancelled my bank card 3 days earlier as it had been lost and explained to them that I wanted the withdrawal paid into my registered paypal account which is linked to my bank anyway and that I had other withdrawals paid out into my bank in the past without problem without them needing any documentation but I understood rules are rules so like I said agreed to send the ID and bank statement in . They said I would also need a copy of my debit card from the bank so I rang the bank and they laughed saying no they don't, nobody should ask for a copy of your debit card they don't need it a bank statement showing your name and transactions from them is more than enough and that the bank don't issue copies of cancelled or lost cards for fraud reasons. I rang spin palace to explain this and the guy with a south African accent on the line was rude and abrupt and snapped at me when I explained this to him he basically accused me of lying, he spoke over me and wouldn't let me finish a sentence, I explained he had no right to speak to a customer like that and he said your just a customer and when I asked to speak to a manager about his attitude he told me no and put the phone down on me , I was shocked and disgusted and rang back to speak to a manager whom explained he was sorry for what had happened and would ring me back within the hour, may I say no phone call had ever arrived , I emailed in my details which included credit card statement, driving licence and bank statement and so went on live chat to see if they had been received, after waiting 15min they said yes they had been received and they would be forwarded to the operations dept and I would hear back in 2-3 days so that would make 7 days then another 3-7 for the money to go into my paypal account. needless to say I will never use this casino again , I have never had problems like this with other online casinos when I have had winnings to withdraw and I have never been spoken to in such a manor by anyone, I feel like I am playing cat and mouse with them chasing them for my small amount of winnings. They don't act like this when your feeding them with deposits.


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