Bitstarz Casino review
4.4/5
Very Good
Nominated for Online Casino of the Year at the 2021 Global Gaming Awards London, BitStarz is a crypto-friendly online casino that uses the slogan “dream big, win bigger”. That still feels fairly appropriate, as the casino has long focused on large promotions, jackpot games and a broad gaming library. As the name suggests, BitStarz has strong roots as a cryptocurrency casino. However, players who are not too comfortable using Bitcoin or other cryptocurrencies can still choose from a range of more familiar fiat currencies when depositing, wagering and withdrawing.
The Curacao-licensed casino is operated by the company behind the BitStarz brand and has built a strong reputation over the years, particularly among players looking for fast crypto payments, a large slot selection and regular promotions. There are several impressive aspects to the site, but there are also a few points players should check carefully before signing up. We will now look at those in more detail in our review.
BitStarz has always been known for promotions and deposit bonuses that are fairly generous in size. The casino usually offers a multi-part welcome package for new depositing players, with bonus money and free spins available depending on the offer selected. A minimum deposit is normally required, and promotions may be available for both crypto and fiat players, including those using currencies such as the euro.
At the time of writing, there is also an exclusive no deposit bonus available through our website. This gives new players free spins after registration without needing to make a first deposit or enter a special bonus code. As always, players should check the latest bonus details, wagering requirements and withdrawal limits before claiming, as casino promotions can change and the exact terms matter.
Players can also benefit from promotions after the welcome offer has been used. BitStarz regularly runs tournaments, prize drops, reload offers and free spins promotions across different games. Some promotions are built around slots, while others may focus on table games or selected providers. The easiest way to keep track of what is currently available is to visit the promotions page directly, as the exact prize pools, qualifying games and dates can change from one campaign to the next.
Reload offers and free spins deals are also common at BitStarz. These can be useful for returning players, although the value depends heavily on the deposit amount, wagering requirement and the specific games attached to the offer. The promotions are often attractive on paper, but players should still read the terms before opting in.
Currently Bitstarz Casino offers a no deposit bonus for all players who sign up through our website. This exclusive bonus consists of 25 extra free spins, whereby it is not necessary to make a deposit or use a special bonus code. Simply signing up qualifies you for the free spins, which allow you to test the games risk-free.
Note, however, that the winnings that can be achieved with these free spins are limited.
Yes, Bitstarz Casino is legal. The casino is licensed and operates under the valid gambling license No. 8048/JAZ OGL/2024/165/0185, authorised and regulated by the Government of Curacao to Antillephone. However, it should be noted that this type of licence comes with country restrictions and prohibits participation in gambling services in countries such as the United States and territories, The Netherlands, France, Dutch West Indies and Curacao.
BitStarz Casino has continued to expand its game library since first launching in 2014. The casino now offers a very large selection of online casino games, covering slots, table games, jackpot titles, live dealer games and crypto-friendly casino content.
The casino works with a wide range of software studios. Well-known names such as Betsoft, Yggdrasil, Endorphina, Platipus, BGaming and Booming Games are among the providers players may come across, alongside many smaller or newer studios. The exact provider list changes over time, so it is better to treat BitStarz as a broad multi-provider casino rather than focus too heavily on a fixed list of studios.
BitStarz also offers live casino games from established live dealer suppliers. These typically include roulette, blackjack, baccarat, game-show-style titles and other live table games. The live casino section is one of the stronger parts of the site, especially for players who want something beyond standard video slots.
The casino is powered by SoftSwiss software and offers a large RNG-based gaming library. Players can expect common table and card games such as roulette, blackjack, baccarat, poker-style games and dice games, as well as video poker and a very large number of video slots. Many of these titles can be played with either fiat currencies or cryptocurrencies, depending on the account settings and the game selected.
Online slots make up the largest part of the BitStarz catalogue. The selection includes classic slots, modern video slots, bonus-buy games, high-volatility titles and jackpot games. Popular games and featured slots change over time, but the overall choice remains one of the main reasons players visit BitStarz. The casino also includes crypto-focused games and original-style casino games, which may appeal to players who prefer a more modern gambling format.
BitStarz Casino accepts both cryptocurrencies and fiat currencies. Fiat options include several major currencies such as euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Japanese yen, Norwegian krone and others. Availability can depend on the player’s country and account settings.
Traditional payment options may include credit and debit cards, e-wallets, bank transfer solutions and prepaid or instant banking methods, depending on the player’s location. The exact list can vary, so players should always check the cashier section after registering to see which deposit and withdrawal methods are available to them.
Cryptocurrencies remain one of BitStarz’s strongest features. Alongside Bitcoin, the casino supports several other digital currencies, including options such as Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Tether and other major coins. Crypto deposits are generally fast and are often preferred by players who want quick transactions and higher flexibility.
BitStarz is still best known as a crypto casino, and this remains one of the site’s biggest selling points. Players can deposit and withdraw using a range of cryptocurrencies, with Bitcoin still being the most recognisable option. Other supported coins may include Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Tether, Ripple, Cardano, Binance Coin, Tron, Solana and USD Coin, depending on current availability.
Crypto deposits are usually free of charge and processed quickly. Withdrawals by cryptocurrency are often among the fastest options at the casino, although processing times can still depend on internal checks, blockchain confirmation times and whether the account has already been verified.
Fiat withdrawals are also available, but the options are more limited than deposit methods because not every payment method supports withdrawals. E-wallets and crypto payments are usually faster, while card and bank transfers can take several banking days. Minimum and maximum limits may apply, and these can differ depending on the chosen currency and payment method.
As of July 2022, Bitstarz has just removed all deposit fees. Until this month, credit cards, Skrill and Neteller were the only payment methods on Bitstarz that still had transaction fees (2.5%). These have now also been removed.
Customer support is easy to find at BitStarz Casino. The support tab on the right-hand side of the screen guides players to the available help options. Live chat and email support are usually the main ways to get in touch, while phone support is not available.
BitStarz also maintains a detailed help section, which is worth checking before contacting support directly. Many common questions about payments, bonuses, verification, account settings and games are answered there. Players may also find support links through the casino’s social media channels, although live chat remains the most practical option for urgent questions.
From the player’s perspective, a Curacao licence is not the strongest regulatory setup in the online casino world. It is a common licence for international casinos, but it does not offer the same level of comfort as some stricter European regulators. That means players should always look beyond the licence itself and consider the casino’s reputation, payment history, transparency and general conduct.
In the case of BitStarz, the casino has built a strong reputation over many years. It is well known in the crypto casino space, has won several industry awards and continues to offer a large game library, regular promotions and a wide range of payment options. The no deposit bonus available through our website is also a useful extra for eligible new players, although the terms and withdrawal limits should be checked carefully.
The country restrictions are still worth paying attention to. Some players may not be able to open an account at all, while others may be excluded from specific games, promotions or bonus offers. Before registering, it is therefore important to check both the general terms and the bonus rules.
Overall, BitStarz remains a popular and experienced online casino. It is user-friendly, supports both crypto and fiat payments, offers a huge choice of casino games and has a strong reputation for fast crypto banking. The Curacao licence may not be ideal for every player, and the bonus terms should be read carefully, but most eligible players looking for a large crypto-friendly casino should feel comfortable giving BitStarz a closer look.
Please note: New BitStarz Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
BitStarz Casino Player Comments
Boasts fast withdrawl but options offered ie withdrawl to bank card fail to process reversing funds. Chat persons or heros as they also state are more than quick to say its the customer who is at fault but they are services advertised and avail. Left feeling patronized for just wanting to withdraw a genuine small win
I have been playing at this site since November 2020. Great games and great customer service until today. I had received a $12 bonus and turned it into over $200. Happy as a clam. Played a little longer and had $150ish left. Had met wagering requirements and cashed out $100 w $$ left to play more. I was told I had to request entire balance and once paid they were closing my account. Said they aren’t required to explain and it’s their discretion. I requested an explanation but only received a note it was a management decision and final. I did get paid and account closed but did not understand why and still don’t understand. I’m glad I got paid but now leary about Bitstarz and worse yet will miss playing there. If this hadn’t happened I would give a 5 Star rating. Would feel better with an explanation. There are more than one person playing out of our household but didn’t find anywhere that it is not allowed. So still dumbfounded.
Hi Pam,
Great to hear from you.
As you pointed out, the reason for closing your account is because we do not allow multiple accounts using our welcome package and bonuses per household.
In your case it’s not just about household, but using the same device to play, and there are more than two accounts in question here. Below you can find the term from our General Terms and Conditions that points this out.
“3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed.”
Furthermore, there was a guy named Matthew who contacted us saying that your email was under his account. In other words he was logged in with his account but asked questions about yours. This Matthew is one of the guys who are playing via the same device as yours, which makes this quite evident that more people are using the same device to play, which is against the rule stated above.
Regards,
Olle
This is the first online casino I’ve signed up for that adds a bonus when you deposit without you asking for one. Then expecting you to wager 40x their bonus amount or lose your deposit. Not only did they add 1 bonus which I didnt request but 2.
Hi there,
Good to hear from you, Hope, and I appreciate you taking your time to review us :)
So, you actually have a setting on the deposit page, it’s basically a tick box. Here you select if you wish to receive a bonus on the next deposit, so you can easily select if you want one or not.
Also, when you sign up there’s a window that asks you if you want bonuses, and for subsequent deposits there’s also a drop down where you can select that you don’t want a bonus on your deposit.
If it’s the case where your missed this somehow, we totally understand, but thankfully you can just cancel the bonus before you play and no harm is done :)
Olle
Great casino, Great bonus. I made my bonus back on slots, which was refreshing and rare! Most safest site to deposit your bitcoins for gambling purposes.
Hi Hugo!
Thank you so much for your awesome feedback :)
Hope you land a big win with us!
Olle
It’s scary enough to use bitcoin but if you’re gambling with it on top then you wanna make sure it’s fair and safe. For me Bitstarz is the best Bitcoin casino out there. Simple to use, fair and friendly to its players and half the bs you´ll get at many other casinos. Especially when it comes to withdrawals.
Hi there,
Thank you so much for making our day over here at BitStarz :)
Wish you all the best and good luck at the tables,
Olle
By far the best experience I had at an online casino. I´ve been playing there for a while and for the first time in my 10 year gambling carreer I didn´t have the feeling of being somehow tricked into anything. Yes, it´s an online casino with all its pros and cons and yes, you will have to play by the rules as everywhere else. But Bitstars is somehow always on your side. I´m pretty sure this pays out even more in their favour but gives the player a nicer experience. That´s how it should be. Also, it seems to be a site where even a player´s minor mishap can be forgiven. Unlike other sites where they immediately swing the T&C hammer and flat-out close your account for the slightest misdemeanour.
They are generous with freebies and withdrawals work as they should. Couldn´t expect more.
Hi Cosmo,
Wow, thank you so much for the kind words :) comments like yours make us work even harder to provide
the best possible gambling experience for our players. So thank you once again.
Olle
I’m just saying, after playing at….heck, at least 10 different online casinos… Not one of of them come close to Bitstarz, except 7bitcasino, but they only come closer than all the others. I’m convinced there isn’t another online/walk-in casino that will treat you like Bitstarz. They will have you feeling spoiled. No, you may not win your first time, then again, you might. But guaranteed you be loyal to them, and they will be loyal to you. Not to mention, their over-abundant forgiving attitude for when the player screws up. A.k.a me haha. Just talk to them in a polite, nonchalant manner. It goes a long way. I <3 Bitstarz.One time I got mad at bitstarz, then I realized that it was because I had been winning for a week straight, then finally started losing. I had gotten USE to winning.
Hate to see all the negative comments when I know, from experience, bitstarz goes above and beyond to take care of their players. Literally above all others, beyond all others… don't miss out!
P.S. if you are a bonus person, you will be quite pleased with their daily generosity.
Hi there,
Thank you so much for the kind feedback :)
Olle
I play at a lot of casinos online, Bitzstarz is the best one all, the payout for me is the next day,
lots of free spins, But I just don’t like the wager so I don’t take any bones when I make my deposits. I did it once and got up to $3000 and they confiscated my funds because I bought spin over $5, so that was my fault. I will tell you it pissed me off really bad. this is the second time they did that, the first time I went to cash out and they confiscated my money trying to say I was playing on bones money but I wasn’t, so they gave it back to me after I got mad at them. that the only thing I don’t like about Bitstarz they are quick to take your money
Hi Cherry,
Thank you kindly for your feedback.
Regarding the time you bet over the allowed limit with bonus, I’m sorry that happened, but very happy that you seem pleased with BitStarz overall :)
When you say that we are “Quick to take your money” can you elaborate a bit as to what you mean there?
Olle
BitStarz is a good casino with a good payout rate and great customer service. They have good live tables and a good line up of games. I wish they had more Playtech provider games because if they did they would be the perfect casino in my opinion. They do give weekly rewards depending on play-through amount. The biggest issue I have with them is the comp rewards system they have. They give you automatic weekly spins depending on how much you played but it isn’t true when one of the reviews here stated that they give additional comp if asked. Most Casinos like Casino.com or Leovegas generally give great comp points when asked as long as you are being reasonable. On those sites if you spend 500 or so you generally get around 50 dollars so with a 20x wagering on casino.com and no wagering on leovegas of around 25 dollars. Bitstarz is great if you have bitcoin to gamble and want a quick payout thats the main reason I was drawn to bitcoin but when i hit my personal daily deposit limit of 500-1000 dollars i expect some kind of additional comp as Casino.com and Leovegas give you additional comp. The bonuses that they do give you have a very high wagering requirement. If you enjoy getting rewards from the casinos you play on there are better casinos to play on. since November I’ve deposited around 4000 dollars and even after that i have not received comp rewards from the casino. This is one of the main reasons I am considering switching back to Leovegas even though they have a slow cashout time.
Hi Sagar,
I’m sorry to hear you’re not happy with the bonuses and the wagering requirements.
When it comes to bonuses, we have so many promotions on a weekly basis. Monday Reload Bonuses, Wednesday Free Spins, Island Promotions, Friday Loyalty Bonuses, Free Spins Drops, Second Chance Spins, etc. Our opinions may differ and that’s ok, but I think we do a pretty OK job with bonuses.
As for the wagering, I also think we’re pretty much in line with the rest of the casinos out there :) 35x is not uncommon. As far as I know LeoVegas does like 30x. They may have some bonuses that have lower, but so do we. The bonuses from the Island Promos we run has only 10x :)
Olle
I have been playing for a while at Bitstarz. Normally I have no problems but the last month or so or when I am winning a bit on some games, especially Mega Moolah, I keep getting errors and then I have to log out and back in. This happens more than once in the same session. At times, it won’t allow me back in that game at all. What is up with that? This really is the only game i like to play in any casino I visit.
Hi Amber,
I’m so sorry to hear about your bad experience with Mega Moolah.
The best way to go about this is to contact our support via live chat. We’re always available, 365 days of the year, and we’re happy to help with any issues you might have with our site.
Kind Regards,
Olle
Started off winning a little bit, then lost quite a bit. They ended up giving me a Second Chance free spin bonus for my losses. Won about $10 off of it, the wager requirement was about $700 to be able to withdrawal the funds. When I cleared the wager requirement they informed me that there was a cap of $100 on “no deposit” bonuses. Which makes no sense because the only way you get the second chance free spins is if you lose what you had deposited. They took around $400 immediately out of my account and keep telling me it is a no deposit bonus. I will not be using them again. There are so many other legitimate gambling sites that honor there commitments to cash outs
Hi Cody,
Thank you so much for reviewing us.
With that said, Second Chance Spins is a No Deposit Bonus which is not an official promotion. It’s clearly stated in our terms and conditions that it comes with a max cash out. I know that it can be disappointing not to be able to cash out the full amount, but I think it’s also important to remember that if we didn’t give you this bonus, you wouldn’t be aware of it’s existence.
Thus, you’re basically getting 100 dollars for free, when we never promised anything. So you’re walking away with 100 dollars instead of 0.
Olle
BitStarz Casino send me an e-mail containing this:
“Hi there, We like you. We really do. So much that we’ve added 20 Free Spins to your account, how many of your friends do that?
How to activate your Free Spins:….Enjoy! Bitstarz Team”
Then when i was in my “Bonus” section waiting for my 20 FS. There was no one, and then in the chat with them, they only say “Sorry, it was a mistake”.
How can i trust in a Casino if there are no capable to even control their e-mails.
A big waste of time, and a suspicious thing for me.
Hi Catraska,
Thank you so much for reviewing us.
Now, we did have some issues with the system crediting free spins for players who weren’t technically eligible for them, and I’m sorry for that happening, but unfortunately, technical issues can happen in any company.
Furthermore, I see you signed up with us over 2 years ago and haven’t made any deposit yet, so you haven’t lost anything with us, as a matter of fact, you’ve gotten free spins for free previously and we never demanded any deposit from you.
So, sorry you got disappointed here, but we’re only human, just like you, and you haven’t lost a single cent.
Olle
I played with Bitstarz for couple of months. Lost $4202 in bitcoin. If you win, they hold the $. Claim you were paid by mistake. If you do play. Don’t use any bonus or free spins. They send bonuses even if you request them not to. Once you start playing. If you win. They only pay about $170 of any winnings.
Hi Bryan,
Thank you for reviewing us.
Would be great if you could let me know what happened here because you can easily set your account not to receive bonuses, and we won’t give them to you.
Some bonuses come with a max cashout, but those are bonuses given without any demand for a deposit, in other words, free bonuses. All other bonuses and your own money you’re free to withdraw as much as you want from, without any restriction.
Happy to clear up any questions you might have :)
Olle
We have been playing here for 4 months now and can’t find anything unlikeable about Bitstars. Avoid bonuses. This eliminates the biggest problem, after which one has to fulfil these bonus conditions later.
Can’t say anything else but that the selection of games is more than satisfactory and the customer support is ok. Money gets paid quickly and without problems.You cannot expect more from an online casino.
Hi Martin!
I appreciate the very kind words, and for taking time out of your presumably busy day to write and post them.
As you said, bonuses are not for everyone, hence we give people the options to claim or not to claim them, everyone’s different at the end of the day :)
Olle
Hey All!
This review is 100% based on my experience. I have been doing online gambling far enough to be called BigDog. I tried few sites before settling for one casino which is also reputable,licensed and provides instant cash out. I have been with them for approximately 4 years as a VIP. Just over a month ago I decided to give it a try at Bitstarz and I am telling you best of the best experience over all. I was able to reach VIP level in a month time ( ofcourse not that easy lol ). The perks and bonuses are amazing and astonishing. Just for example my birthday just passed on August 22nd and I emailed jokingly to my VIP account manager asking him where is my Birthday present and it was a joke on my end next thing I know after waking up I logged in to play there were 2 bonuses 1. $300 & 2. $100 and also I won some money in tournament $89 & $28 deposited already and also to mention 200 spins with $0.50 bet p/s. ( Thanks OLLE ).
I have never experienced such generosity and courtesy despite spending a much lot more at my other casino where I am also a VIP. Forget about a bonus not a single Bday wish. Apart from that I have had some big wins here and feel like the slots and tables are not tight as others and very often hit something nice which ofcourse I give it back while trying to hit even bigger lol.
I will definetely suggest and advise if any one wants to gamble and gamble responsibly Bitstarz is the place.
I can say on oath I am not affiliated nor been asked by anyone from Bitstarz but I feel so humbled by their gesture that couldn’t avoid sharing my personal experince in 2nd ever review for any product, merchant or any sites.
Hi Syed!
Wow, not always I get a shout out in a review, thanks so much for that! :)
We try to be as fair as we can, and if you play like a VIP, you get rewarded like one.
Thank you so much, very humbled by the kind review and just wanted to let you know that if you need anything, you always know where to find me :)
Olle
So far the best casino I played at. I needed support once and thought the worst when my deposit didn´t come through. But it turned out to be my bank’s fault. It is a website with some weird licence somewhere in the Caribbean which worst case might be bad news. But been playing for 2 months or so and so far so good.
Hi Jason,
Thank you so much for your review.
So, the reason we use a Curacao license is that they’re allowing us to use crypto without any restrictions, which is why we’ve gone down that route. I think when it comes to that license, it’s only as good as the practices of the casino who has it.
I’d like to think that BitStarz lives on its good reputation, and although it’s hard to make everyone happy, we’re doing our best :)
Olle
After thorough research to find out if bitstarz casino is legit and fair, I signed up and played for a while with the no deposit bonus and later for real money.
I had to learn that I am not allowed to withdraw winnings just like that. I must have wagered X times (40 or so) before I could think of cashing out. But that was not all. I am not allowed to bet amounts higher than $5 with bonus money and not all games count the same when it comes to meeting the wager requirements.
Needles to say that I did not make it. But Bitstarz was kind enough to point this out to me and simply refunded my deposit. From what I have read, at many other casinos the money is completely gone or your account deleted. Nevertheless, my winnings and my euphoria are gone.
Bitstarz Casino may be legit and all but they are no different with their terms and conditions than any other online casino. I think that Bitstarz also counts on players not reading the T&Cs before they play. It was fun anyway and customer service was friendly and helpful.
Hi there,
I’m so sorry to hear this.
But it’s important that when you play casino online, most bonuses come with a wagering requirement, and I’d like to emphasize that it’s not just BitStarz :/ so it’s important that if you don’t want to commit to that, it’s best to stay away from the bonuses.
Olle
I used the 25 free spins as a no deposit bonus at BitStarz Casino and they did not bring me anything. But since there was no real money in the game, I didn´t care. When playing for real money I had more luck and it all worked out and also got the payout quickly. What was annoying though was that I couldn’t play all the games. Supposedly because I live in Australia.
Hi Sammy!
Congratulations on the win first of all :)
Yeah, if we were in charge we’d allow players to play all games from any country in the world, but unfortunately, it’s up to the game developer what geo-locations they allow :(
I hope that despite not finding all your favorites, you found some that you like :) also, if you need help finding an equivalent of one of your favorites, let us know and we might be able to help you look :)
Olle
Tried Bitstarz after reading so many good things on the internet. I wouldn’t say it was 100% up to the hype, but even though I lost money, I didn’t feel stupid and cheated afterwards. This happened to me quite often when I put money in and was gone in the blink of an eye without knowing what just happened.
This one was fun, although luck was not on my side this time.
Hi Gerard,
I’m so sorry to hear luck wasn’t on your side, but I appreciate your understanding that we as a casino have no control over the outcome.
There’s a big misconception out there that we can control the games and the payouts, but we can in all fairness not take responsibility for losses, and very importantly, we cannot take credit for someone winning big. Neither are things we can do anything about.
That doesn’t mean we can’t be happy for someone when they win or be sympathetic when they’re not as lucky, and I appreciate you giving us a nuanced review despite luck not being on your side.
I wish you a great day and best of luck wherever you choose to play :)
Olle
World class casino with some world class wins for me this year. $2400 and 4250 were my best wins at bitstarz. Design wise quite ordinary but they pay out on the big games.
Hi Jackie!
I’m happy to hear luck has been on your side at BitStarz :)
If you have any suggestions as to how we can improve the look of the site to suit you better, I’m all ears :)
Olle