Cool Cat Casino Player Reviews and comments

" Wanted to let everyone know that I requested 2 payouts on the same day (Tuesday, April 24th 2012) and got the tracking number today and schedule delivery is no later than May 21st. If you are patient and treat their customer service people how you would expect to be treated then you will get paid. Thanks to Dan and the staff at Cool Cat. The second payment is scheduled for pickup at logistics center this friday with a delivery of next wed/thur. "

" Yeah! Awesome! Check came today , $1,500.00 it was 2 separte withdrawals from 3/23 and 3/25.It was off hold on 4/3/2012 which was a 7 day wait for my paperwork.then on 4/18 it went to be processed and because of week long Holy week there it took a little longer..Check was printed on 4/24/2012 had on my door yesterday 4/26/2012...So with a week off for there Holy week 4/5/ 2012 to 4/11/2012 it was 19 days total.. just put check in bank....Thank you Tom! And I am sorry to all the support I was angry with.I will know next time which I hope is soon to withdraw again to have a little more patience.It just seemed like forever from March 25/2012 till today April27th 2012...So whoever reads this believe they do pay as long as you read the bonus terms...So CoolCat your Awesome!!!!!!!!!! Thanks looking forward to withdrawing again.. Brattcat "

" After reading several comments on the internet concerning Cool Cat Casino, I am becoming very worried that I will not recieve the payout that I requested on 4/21/12! I will try to make the story as short a possible without leaving out important details. On 4/20/12, I made a $35 dollar deposit to my account without using coupons/promo codes. I eventually won approx. $4000 dollars. Atfer canceling my withdrawal request a few times in order to keep playing, I made my final payout request for $4000 dollars on 4/21/2 @ approx. 1130pm. In the meantime, I decided to play slots and I made a total of 6 deposits, using coupons. I didn't win anything, but still had a payout pending od $4000 dollars. Payout requests take 7-10 days to be approved and today is day 7 and I haven't hear anything yet. My concern is, after reading several postings, it seems that this casino will not pay you ANYTHING if you continue to play using coupons while you have a payout pending!!!! WTF.....how is this right? I DID NOT win the money using the casino's money, so why would I not be entitled to money I won using my own funds? If they take the money I received using coupons, I still don't think that is right, but I could deal with that better than them STEALING all of my winnings. Like I said, this is just day 7, but I inticipate a problem soon from Cool Cat Casino. If they steal my money, I will blast them all over the net and NEVER play there again. I'm sure I have lost more than I won, lol! "

" You absoutley can not win at this casino. They sucker you in for the first few times. Then they change the rules and if you deposit 200 dollars you have to wager 30000 dollars. I know that i was stupid to allow this. I thought my luck would change,,,I will never play on this site again. There are some good online casinos, Just have to be careful...... "

" I think that this website is a ripoff. I played my money fair and square and won and it has been over a month and have yet to recieve my money back that I won. eash time I call i get a differnet response and I am quite irritated. i want the money that I won on this site and want it now. Now they say it will be 10-15 days from the date that it was approved and it took 15 days or more to get it approved to begin with. then i requested overnight payment and that is apparently not an option and unfortunately they are not able to remove it from the website. "

" Made deposit, with bonus code. My banking account is now frozen, and I have no answers why; except I was told to reboot my computer! I wish I never opened this door because: the betting/winning ratio is horrendous, and the live chat person I dealt with seemed air headed! I had the fun sucked out of this experience due to how crazy the amount you bet is 18 times more than the winning "bet" amount, and then the live chat person who seemed to lazy or tired to read and follow the chat conversation. Now I have to wait two hours in order to call my bank, and then the BBB because it is not normal for a banking account to seize after making a "purchase", unless they suspect fraud!!! I will never be back, nor will I recommend to family or friends, but maybe someone who needs to be screwed with in a way these online casinos seem to enjoy to. AND YES DAMN NEAR ALL ONLINE CASINOS HAVE THE SAME COMPLAINTS AND PROBLEMS, so it does not matter which one is highly recommended because when it comes down to us "no body's" we will always play the role of the victim and will always find something wrong to complain about. We are the idiots who play, who in turn have to deal with the idiots replying to us in the live chat; so I guess in a way it is a win-win after all. "

" Hi Gamers ! I'm very frustated about the stories that have been written here ! My experience with the group is good ! Think the most here should better read the t+c before playing. You have to wait up to 4 weeks for your money, that's right, but I think, they offer the best bonuses of all !!! By the way, if you work in a job you have to wait for your money 4 weeks as well !! :-) Greets from Down Under Marko "

" Total crap casino. I was lured in with their bonuses. I have deposited over $600 in this casino and used the toocool200 bonus. It says no rules apply so I assumed that is exactly as it meant. I then made a withdrawal for $1,750 only to have it taken from my account stating a manager withdrew it and my account was completely closed. I tried contacting Cindy at her email address but she never responded. Refund my original deposits, send me my original withdrawal or I will find a way to get my money back. "

" Stay away. This casino is a cheat. I had won $700 and it had been approved and now they are saying that I played other games (after playthrough) and it nullified the winnings. Total Fraud. Don't waste your time and money! "

" i played on this casino years ago, and won thousands of dollars, it does take a while but i did get it. i stopped playing on this site because they were banned from a forum i belong to, but the ones they recommend are not really that good. i'll be going back to cool cat tonight "

" this site is a fraud i cashed out 500.00 i had 700.00 plus so i cashed 500.00 out to leave the rest in to cover the bonus plus extra and they said i played the wrong games when i talked to online support and they said i could play all games with that code. its BULLSHIT and i am still takin this further. im done talking to coolcat ill get my money but ill go thru someone else to get it from them. "

" i won 2000 dollars last month at your casino I won it fair and square played through my bonus and you guys have not sent me my money. I think you guys are crooks that should be banned. I want my damn money and I want it now. I was approved on Dec 1 it is now Dec 16 and i won this money the last month waited your 7 to 10 business days to get my withdraw approved, then you guys told me 7 to 10 days to send it out it is the 11th day and still not sent. You know I am pissed. I am not some little pee on you can screw over. "

" Well so much for COOLCAT responding.Of course they know they were wrong.They will never say they were. Cindy @ gwages was contacted in regards to the $9000 they should have paid.There were no response.So look guys/gals best off taking your gaming elsewhere,and check the reviews,and other casinos operating with the "vertual" group."nothing you can do about it" seems to be there best when it comes to there players.They get your money,and even if you win a jackpot they will find a way not to pay.Dont find out the hard way,stay away. "

" COOLCAT will never change.They still owe my friend $9000.00 for a $10,000 withdraw,which they offered $1000 or "nothing" this casino hurt him,and took away trust in all online casinos from his friends, family and the thousands who read his story posted on all the reviews,and facebook.Not one of these people will not even deposit one cent in any casino,as a result of COOLCATS unfair tacticts to ovoid paying honest depositors.This casino should be banned from the net. "

" Coolcat Casino?? not SOcoolcat more like, just had a my winnings conviscated after 2 days of having fun on the site and had played through my welcom bonus and set up my account with all the requested information and had my withdraw accepted only to find out the whole lot had been conviscated and declined, i spoke to live chat to see why if they had declined it then surely the withdraw amount would be credited back to my account.... but apparaently not, they said i will not receive my money back because i won it on bonus terms... what a waste of time and energy. they told me deposit again and they will give me more bonus credits, what a bloody cheak !! how on earth could i trust them ?? i would advise UK players to stay well clear and come to think of it im now living in paranoia as they have my identidy on theyre systems. not a trust worthy site. avoid them like plague "

" Wow I am glad I decided to review on line casinos. Cool Cat is one of the most reviewed on here but they are ALL negative. Anyone have any suggestions on the best online casino to play with? "

" Oh yes, I did get my pay out that was suppose to be $200 and ended up with $110. I have not asked why, I don't care anymore. This casino is not a place I plan to visit as I too was denied a no play through coupon code. I have deleted them from my computer and told them to please quit calling me with their bonuses, especially since I am no longer able to use them. Here again is the response I got on the no play through coupon bonus "No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website" I will say Cindy was very gracious in helping me get my $ but it did take to the very day in their time frame that they say. "

" Xena. If you want your message to have any impact then you should provide a mail address so the casino can contact you. Obviuosly CC is responsive to comments every now and then. "

" Cool Cat casino cheats and I have deleted them and their affliates (Cirrus, VIP Lounge, Prism, Virtual, Slot of Vegas) from my computer. I won $600 on a bonus code that had no play through requirement. They denied my request for a withdrawal. Cool Cat does not honor promises on coupons. "

" I am still waiting on a withdrawl of $310.00 from Cool Cat since September 6th. They finally gave me a routing number for my check today. It was the first time I had won anything there. I wasn't going to ever play there again but I received a coupon so since my check was coming I thought I'd give them another try. When I tried to cash the coupon it told me to contact customer service. So I did and this is the repley that I received. OUR CHAT!! Lena: Thanks for confirming the information. Lena: How may I assist you? cspope: Why can't I redeem this coupon TOOCOOL200? Lena: Please bear with me for a moment cspope: Ok Lena: I'm sorry, what happens is that management finds that you no longer need the no play no max bonuses in order to win. Since these type of bonuses are only to enhance playing and to help you win, and since you are winning you do no longer need them. However, I can offer you: Lena: 400% Match Lena: All Allowed Games Lena: 30X Playthrough Lena: (60X for Blackjack Lena: & Video Poker) Lena: 10X Max Cash-Out Lena: Redeem: CS400 Lena: Dep. $10 or More Lena: (Redeem Unlimited Times) Lena: Is there anything else that I can help you with? I didn't repley after that I was too mad!! I think that stinks!! "

" I asked why i could not use a no restriction bonus and here is their response to me: "No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website" They still have not paid me my mere $200 cash out I asked for on August 19 "

" Do not play at cool cat.....First of all they are not licensed, and they are not monitored by any gaming commission. I found that every declined transaction that i had....The funds actually came out of my checking account. Especially if you choose the express deposit option....It might say declined, but the money comes off your debit card! Believe me . I have a whole list of declined transactions right on my bank statement. I have been complaining about this for days, and they come up with all kinds of excuses!!! Very dangerous place to play....It says play at your own risk because they are not monitored by a gaming commission. "

" I asked for a mere $200 pay out on Aug 19 and am still waiting. They are sticking to their guns about the time it takes to process-what's wrong here? It has been approved but the last time i emailed them they said "it takes up to 20 days from the approval date -it has only been 11 days". Are you kidding me???? Other casinos take a matter of a few days. I certainly will be deleting this casino if they ever do pay me. I also asked for a wire transfer-it says Minimum $200 on the withdrawal screen-they told me on the phone it will be by western union or money gram because the minimum is $500 for wire transfer. Hope this gets done before I go to Reno! "

" Cool Cat Casino is a total fraud when it comes to withdrawals. At best, they are playing the float game with your money by delaying your withdrawal request 30 days or more and changing the rules as they go. At worst, it is a big Ponzi scheme, using new deposits to pay old withdrawals. I really am starting to believe they don'tg pay at all unless you keep buggng them. MY ADVICE, GBO ELSEWHERE TO A CASINO THAT PROMISES SAME DAY WITHDRAWALS. "

" Requested a 310 dollar payout 20th july and it has taken many many days.It staes on there withdrawal page now that payouts take 7 - 10 days from the request date well they denied the payout on the 27th july then they rerequested it just to argue that it was me even though the time of the new request was 24 seconds later. After many many on line chats to rude support staff I finally spoke to Laura who was very good and helped as much as she could. But still no payment 38 days later. I emailed Cindy and BAM money in my account the next day. I did threaten them with writting to all payment gateways to lodge a complaint about shonky dealings and they have now closed my account but I have my money and there are a lot of other casions out there to play at. Obviously they were worried about lodging complaints at the gateways no othere reason to close the account from there end. I have now requested to have all my accounts associated with their sister casnos closed. GOT MY MONEY BUT THE STRESS TOOK ALL THE ENTERTAINMENT FUN OUT OF PLAYING. DO NOT PLAY THERE. Warning to all "