Cool Cat Casino Player Reviews and comments

" i played on this casino years ago, and won thousands of dollars, it does take a while but i did get it. i stopped playing on this site because they were banned from a forum i belong to, but the ones they recommend are not really that good. i'll be going back to cool cat tonight "

" this site is a fraud i cashed out 500.00 i had 700.00 plus so i cashed 500.00 out to leave the rest in to cover the bonus plus extra and they said i played the wrong games when i talked to online support and they said i could play all games with that code. its BULLSHIT and i am still takin this further. im done talking to coolcat ill get my money but ill go thru someone else to get it from them. "

" i won 2000 dollars last month at your casino I won it fair and square played through my bonus and you guys have not sent me my money. I think you guys are crooks that should be banned. I want my damn money and I want it now. I was approved on Dec 1 it is now Dec 16 and i won this money the last month waited your 7 to 10 business days to get my withdraw approved, then you guys told me 7 to 10 days to send it out it is the 11th day and still not sent. You know I am pissed. I am not some little pee on you can screw over. "

" Well so much for COOLCAT responding.Of course they know they were wrong.They will never say they were. Cindy @ gwages was contacted in regards to the $9000 they should have paid.There were no response.So look guys/gals best off taking your gaming elsewhere,and check the reviews,and other casinos operating with the "vertual" group."nothing you can do about it" seems to be there best when it comes to there players.They get your money,and even if you win a jackpot they will find a way not to pay.Dont find out the hard way,stay away. "

" COOLCAT will never change.They still owe my friend $9000.00 for a $10,000 withdraw,which they offered $1000 or "nothing" this casino hurt him,and took away trust in all online casinos from his friends, family and the thousands who read his story posted on all the reviews,and facebook.Not one of these people will not even deposit one cent in any casino,as a result of COOLCATS unfair tacticts to ovoid paying honest depositors.This casino should be banned from the net. "

" Coolcat Casino?? not SOcoolcat more like, just had a my winnings conviscated after 2 days of having fun on the site and had played through my welcom bonus and set up my account with all the requested information and had my withdraw accepted only to find out the whole lot had been conviscated and declined, i spoke to live chat to see why if they had declined it then surely the withdraw amount would be credited back to my account.... but apparaently not, they said i will not receive my money back because i won it on bonus terms... what a waste of time and energy. they told me deposit again and they will give me more bonus credits, what a bloody cheak !! how on earth could i trust them ?? i would advise UK players to stay well clear and come to think of it im now living in paranoia as they have my identidy on theyre systems. not a trust worthy site. avoid them like plague "

" Wow I am glad I decided to review on line casinos. Cool Cat is one of the most reviewed on here but they are ALL negative. Anyone have any suggestions on the best online casino to play with? "

" Oh yes, I did get my pay out that was suppose to be $200 and ended up with $110. I have not asked why, I don't care anymore. This casino is not a place I plan to visit as I too was denied a no play through coupon code. I have deleted them from my computer and told them to please quit calling me with their bonuses, especially since I am no longer able to use them. Here again is the response I got on the no play through coupon bonus "No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website" I will say Cindy was very gracious in helping me get my $ but it did take to the very day in their time frame that they say. "

" Xena. If you want your message to have any impact then you should provide a mail address so the casino can contact you. Obviuosly CC is responsive to comments every now and then. "

" Cool Cat casino cheats and I have deleted them and their affliates (Cirrus, VIP Lounge, Prism, Virtual, Slot of Vegas) from my computer. I won $600 on a bonus code that had no play through requirement. They denied my request for a withdrawal. Cool Cat does not honor promises on coupons. "

" I am still waiting on a withdrawl of $310.00 from Cool Cat since September 6th. They finally gave me a routing number for my check today. It was the first time I had won anything there. I wasn't going to ever play there again but I received a coupon so since my check was coming I thought I'd give them another try. When I tried to cash the coupon it told me to contact customer service. So I did and this is the repley that I received. OUR CHAT!! Lena: Thanks for confirming the information. Lena: How may I assist you? cspope: Why can't I redeem this coupon TOOCOOL200? Lena: Please bear with me for a moment cspope: Ok Lena: I'm sorry, what happens is that management finds that you no longer need the no play no max bonuses in order to win. Since these type of bonuses are only to enhance playing and to help you win, and since you are winning you do no longer need them. However, I can offer you: Lena: 400% Match Lena: All Allowed Games Lena: 30X Playthrough Lena: (60X for Blackjack Lena: & Video Poker) Lena: 10X Max Cash-Out Lena: Redeem: CS400 Lena: Dep. $10 or More Lena: (Redeem Unlimited Times) Lena: Is there anything else that I can help you with? I didn't repley after that I was too mad!! I think that stinks!! "

" I asked why i could not use a no restriction bonus and here is their response to me: "No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website" They still have not paid me my mere $200 cash out I asked for on August 19 "

" Do not play at cool cat.....First of all they are not licensed, and they are not monitored by any gaming commission. I found that every declined transaction that i had....The funds actually came out of my checking account. Especially if you choose the express deposit option....It might say declined, but the money comes off your debit card! Believe me . I have a whole list of declined transactions right on my bank statement. I have been complaining about this for days, and they come up with all kinds of excuses!!! Very dangerous place to play....It says play at your own risk because they are not monitored by a gaming commission. "

" I asked for a mere $200 pay out on Aug 19 and am still waiting. They are sticking to their guns about the time it takes to process-what's wrong here? It has been approved but the last time i emailed them they said "it takes up to 20 days from the approval date -it has only been 11 days". Are you kidding me???? Other casinos take a matter of a few days. I certainly will be deleting this casino if they ever do pay me. I also asked for a wire transfer-it says Minimum $200 on the withdrawal screen-they told me on the phone it will be by western union or money gram because the minimum is $500 for wire transfer. Hope this gets done before I go to Reno! "

" Cool Cat Casino is a total fraud when it comes to withdrawals. At best, they are playing the float game with your money by delaying your withdrawal request 30 days or more and changing the rules as they go. At worst, it is a big Ponzi scheme, using new deposits to pay old withdrawals. I really am starting to believe they don'tg pay at all unless you keep buggng them. MY ADVICE, GBO ELSEWHERE TO A CASINO THAT PROMISES SAME DAY WITHDRAWALS. "

" Requested a 310 dollar payout 20th july and it has taken many many days.It staes on there withdrawal page now that payouts take 7 - 10 days from the request date well they denied the payout on the 27th july then they rerequested it just to argue that it was me even though the time of the new request was 24 seconds later. After many many on line chats to rude support staff I finally spoke to Laura who was very good and helped as much as she could. But still no payment 38 days later. I emailed Cindy and BAM money in my account the next day. I did threaten them with writting to all payment gateways to lodge a complaint about shonky dealings and they have now closed my account but I have my money and there are a lot of other casions out there to play at. Obviously they were worried about lodging complaints at the gateways no othere reason to close the account from there end. I have now requested to have all my accounts associated with their sister casnos closed. GOT MY MONEY BUT THE STRESS TOOK ALL THE ENTERTAINMENT FUN OUT OF PLAYING. DO NOT PLAY THERE. Warning to all "

" I have to say I was a bit worried that I wouldn't receive my winnings of $2,400.00 after reading the reviews! Received check today. Yes it takes a long time (over 30 days) but Cindy Greco kept me informed of progress. It is very important to read ALL Terms and conditions before playing any casino. You can't expect unlimited earnings on a free chip! If you are going to use bonus codes read the terms. I feel secure depositing again with Cool Cat but realize it will take time to get my winnings to me. "

" Well here I am again. It's been over 21 business since my withdrawal was approved and from what I can tell.............it hasn't been sent yet. Very frustrating. Again, the customer service has always been very nice to me. However the last time I asked about a status, I was sent directly to the email link. I have sent an e-mail off to Cindy at Gwages, so we will see what happens. "

" Oh please ABOTELHO. So what you are saying is that only illiterate people must play at this casino. Compare the complaints for this casino to the other casinos. You're the only one that can do that since you are the only who has played at this casino that can read. "

" Let us start first with the idea that no one has put a gun to your heads and made you play online casino. Number two LEARN to ask questions about your bonuses!!!!! If you are not sure ASK questions.... I have been with Cool Cat for many years and I have been mad at them because of my own fault; I did NOT read clearly the bonuses RULES!!!! In the past their service was not the best, but since they have implemented the VIP program I will not play anywhere else. The VIP agents have been nothing but polite, and very efficient with me...Anything I ask they tell me the TRUTH, you cannot say the same for 99% of other casinos online! For me, Giovanni and Joe from the VIP program deserve nothing but great recommendations. Read the rules and enjoy the casino and quit your complaining, maybe most of you need to learn to READ!!!! And again I remind you NO ONE PUT A GUN TO YOUR HEADS AND OBLIGED YOU TO GAMBLE!!!! SOME OF YOU MADE POOR CHOICES, LIVE WITH IT, Just do not blame the casino! Best ARB "

" I tried to settle this with Cindy and CoolCat Casino, but to no avail. I registered real money account at Cool Cat with no problem whatsoever (even though i am not supposed to be able to do that because i am from Croatia). Several days later i received an email, on my .hr domain email (if i am not allowed to play for money or take bonuses why did they send it to me). I supposed something has changed in their policy and went to play. I met all playthrough requirements, and their software said i can withdraw $100, so i go to cashier and applied for a withdraw. No messages there to suggest i cannot withdraw (and supposedly, you should block those who are not allowed to play, right?). But at that time problems occured. They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play! Even at the time i exchanged emails with Cindy Greco I was receiving more offers from CoolCat Casino! One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play (let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now). All i wanted is $100 i earned after THEY invited me to play and gave me promotional code. I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it! They screwed me for $100, but i am writing this to stop them from cheating on others. Don`t go and play in CoolCat Casino, because they will find a way to cheat. I am sorry i had to write this, but i tried to settle it with them. $100 would not be a big prize to pay if you have people who works for you but they do not know their own rules. Imagine the situation where someone invites you to their restaurant for a meal, telling you it`s free, but when you finish it, they say you must pay because some ancient rules apply. Never mind they invited you! I do not like when someone takes me for a fool, and CoolCat Casino did just that. Don`t let them make you a fool too. I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again. It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again. CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice. "

" The reason that it takes some time to get your money, isn't because these casinos are trying to rip people off....they aren't. They actually have good games, and awesome bonuses...you just have to be smart about the bonuses that you use, and stick to the no restriction bonus that doesn't have a playthrough amount, or a max cash out. The customer service reps can only do so much to get your money to you if you are a player in the US. It takes a while because they have to be creative regarding how they get your money back to you....thanks to the Bush administration in 2006 online gaming regulation changed that limits their options and resources for paying US players their winnings. So if you want to play, you should play expecting the additional time to get your money....and try not to blame and yell at the people who really are trying to help you out. Those poor customer service people probably get yelled at all day by us spoiled US players that are used to people giving us what we want when we want it. Anybody who has ever worked in a call center, knows how awesome it is to get yelled at all day. Imagine having a job where you actually get to give people money, instead of trying to take their money......and the people still yell at you and tell you that you are not doing your job right....when you are trying to give them money. Just a thought. We should actually be thankful that there are even online casinos that still accept US players...as there are only a handful now. I know it is hard to wait for your money, and sometimes a little scary because you aren't sure if you will get it....but try as best as you can to be patient. It may take a minute, and it may come in split amounts.....but you will get your money.....I did. "

" This casino is total scam. They sent me an email with a bonus, i followed all the rules, made the playthrough and asked for a withdrawal according to their rules ($100 even though i had over $200). I am talking to the live support and they are telling me i cannot withdraw my money, although casino software show everything is ok. The other reason, according to them, is my country. Ridiculous! So, for my deposits it is good and my withdrawals it`s not??? When i told them it was highly unprofessional, they said i should try and send authentication form to their payouts dept. I will do that now and post any updates if they come to their (professional) senses. "

" While I have won at this casino I to was victim of the so called bonus rules. Now I pay very close attention to what it says and only play the no play through bonus's which helps keep them at bay in excuses. However no matter what you win , they take forever and many many e-mails to get any winnings at all. and win a large amount? Forget getting it that way, it will always come in split amounts. It stays in the withdrawal mode forever, I guess in hopes that as you do win and make a with drawl , you stop winning anything, so you run out of money and take you wining out. I guess I am just as dumb as anyone by continuing to play This casino when there are many you do not have to go through this with. I do like the slots at this casino tho "

" Well good luck to you and I hope you get your money. I have been waiting since May 9th and I still DO NOT have any of my winnings. It is always middle of next week and the processor is behind. Are you saying the rest of this blog is lying about their bad experiences I don't think so. I talk with Damian (customer service) every day and I do not believe his stories. There used to be a women named Claudia or Cindy and when they took charge you received your money the next day. Where are they now???? I have been nice and made sure I met all of the requirements and I have deposited alot of money. They can take your money in a instant but when it come time to collect your winnings it takes months. Come on who are they kidding. They want you to give up on asking for your money and then they can take it. I only want to play fair and enjoy myself. But that does not happen at Cool Cat Casino!!!!!!!!! "