Cool Cat Casino Player Reviews and comments
Joe Giorlando wrote on 10/15/2013
" My Experience at Cool Cat:
I requested my winnings on 6/21/2013; I needed to email in all kinds of paperwork, and had to call back several times to make sure it was received. My request was finally approved on 7/10, with HALF of my money deposited into my checking account on 8/8/2013. They said they needed to do that so they could take out the Bonus they gave me, and so I could get half of my money faster. (No clue on that reasoning). Then, the other half was requested by them for withdrawal, BUT, they told me, that they reached their monthly approval limit, and I needed to wait a few days for the beginning of August. I received my second half on 8/30/2013.
All through this process, I kept on them, calling every week, making sure I was updated, and checking on their process and progress. They tell you 7 to 10 business days for approval, but my first half was on day 12. They said there Approvers were busy. I was just glad I did receive my winnings
NOW THE BAD NEWS: I deposited money to play, and they said, I do NOT qualify for NO-PLAY-THROUGH anymore, because as per them, I donât need HELP to win money. So I was singled out just because I won, which in my opinion, is not fair. I needed to get to $27,000.00 on a $180.00 deposit and a code for 400%, for a total of $900.00, and a MAX withdrawal of $1800.00. Now come on people, who can get to 27K, you would need to be so lucky to just get to one quarter of that.
Since I donât qualify, and being treated different than all the rest of the people who play, I will no longer play at this site. "
kimberly Black wrote on 10/15/2013
" I have made several deposits to Cool Cat casino. I used a bonus code with no play through and no max payout. I tried to withdraw 450.00 and they declined it. I was so mad I played it out and told them to cancel my account. I cant even tell you how many hundreds of dollars I have put in that account in the last few months. RIP OFF "
Judy Bobick wrote on 08/02/2013
" Still waiting for my withdrawal which is only $1240 (you know they take the bonus back) from May 13th, 2013! Every time I call it gets delayed another 10 days. First they said they couldn't read my license so I enlarged it and it took until the 20th of may to get "approved". Then they said it takes another 10 days to process it. I decided to have it deposited back into my bank account as I thought I would have a problem with a "check" . Now they say they only count business days, and no holidays, so now say it has only been "6 real days, and I have to wait 4 more and then another week for deposit!!!!!!!!! What a bunch of crap. So I decided to play for fun since you never get your money, and everytime I do, they bump me off and encourage me to play for real money- Never again! I should of read the reviews before I played on Cool Cat. Very disappointed and hope I get my money they owe me. I even won $750 in chips on Facebook but couldnt use them for 20 days because I had a pending withdrawal. I finally got to use them but almost lost them. "
MrsGG wrote on 08/02/2013
" I love the Slot Tournaments offered by CCCasino. Although I rarely win a top $$ prize, I find it personally more fun than regular "slot" betting and playing. I am baffled, however, about one thing. Although the Slot Tournaments are fun, they are not an exact science. And although it appears to be luck and timing for most of us, there is one player who consistantly wins. And wins the big $$ prizes. I have watched over and over as this person suddenly appears and then systematically trounces everyone. Rarely have I seen this person place lower than 3rd or 4 place. In fact, this person usually wins. Please someone explain to me how this is possible? Thank you "
Laurie wrote on 08/02/2013
" I have played at cool cat for quite awhile, and as noted by other players, the casino instantly withdraws deposited funds from your bank or credit card. When it comes to a withdrawal, however, they find every excuse in the world to not pay you. I have made some modest withdrawals, $400 or less, and every time I have to chase the VIP manager to get paid. It often takes over two months. I am currently waiting for an $800 payout, which they are now saying is only $309. I know that i used a no limitation bonus, so I will have to fight to get this one, also.
I have moved to Jackpot Capital and find that any withdrawal is received very promptly, usually a week after being approved. "
Cathy wrote on 08/02/2013
" I have been trying to get just a portion of my winnings since the early part of June. It is now July 30, and haven't seen a thing. I won a pretty large Progressive Jackpot, and was pretty excited. Now..emails back and forth have given me nothing but more frustration. I currently doubt that I will even see the first penny of my winnings. I would NOT recommend that anyone begin to play here. "
Cathy wrote on 08/02/2013
" Dont believe it when you hear the weekly max payout is 2750.00 They can't even give me that much, and I'm owed alot more than that. I'm being told that the only amount that they can approve right now is $1250.00. If you think you will get your max payout... you're mistaken!!!! "
MaryJo wrote on 06/05/2013
" I have played at CoolCat Casino and their sister casinos over two years. I made a mistake thinking that they withdrew the same amount out of my checking account twice early in 2012. I apologized for the error. I continued to play for months until a couple of months ago. Then I received this message when I tried to deposit money: Cannot use this type of payment (Visa or Master Card). Please contact Customer Service. So that is what I did. I was told that on my account that there is a note that I committed fraud--WHAT? I never did any such thing. So the only way I could play is depositing through Western Union or Money G. So I did that four times .They continued to let me use bonus codes (no max cash out, etc) that I always was able to use. Today, I was told after sending $50 to Ruby Casino I am not able to use these bonuses anymore. I would have to use the ones that I would have to win over $6,000 before I could cash out anything. I said, No thank you. They wouldn't refund my $55; so I just played it through. I feel what the real reason is: I deposit $35-$50 at a time. I cashout once I know I have won anything over $400. The last few years, I have won at least $4,000 if not more. They knew they were losing money on me; so they came out with all these excuses. They refused to help me lift the restriction regarding my charge cards. I was told by one of the managers that the processors made the decision that I committed fraud and there is nothing they can do. Well, I better receive the rest of my winnings that total a little over $1,000. If I don't, I am going to report them to their country's government. I received an e-mail from the country because I was using Western Union that said that the casinos are operating illegally. Once I receive the rest of my winnings, I am going to report them to the proper authorities. I did nothing wrong. I have been waiting over a month for a $650 w/d to be approved. I have had two checks that they have sent me that bounced; they did make good on them. I don't appreciate being accused of something I never did just because they are losing money on me. I have no desire to play at any of there casinos again. "
Tara wrote on 06/05/2013
" I have had my withdrawals approved because they are all legimate, however, I still have not seen a penny and I am very very worried that I never will. It's been weeks and I keep getting the same answers over and over. I absolutely loved coolcat casino until all of this. I am disheartened and feel like I am just getting a run around. I have all chats on file and its quite ridiculous to read through them. It's a shame really. I have literally contacted them like 35 times to no avail. Deposits go in without a problem but withdrawals don't come out. I wish I could just get my withdrawals all at once and be done with it. Hopefully I see the money some day. And the full amount owed is approx. $9,500.00 after bonuses were subtracted. :(( "
anthony carnahan wrote on 05/09/2013
" i won $1,300.33 ten minutes of play cashed out that night was app[roved on the 4yh of this month and got a check for $1,120.33 they took back the 200% bonus the problem is that the only way you are able to cash this check is if you have a bank account in your name because i cant take it to any bank to cash it and i cant take it to the bank from which it banks with which is in miami florida and that bank wont let you verify funds or give you any info on these checks the bottom line is i dealt with this lady and out of her mouth is we are over seas but yet they have a USA bank account and i cant cash it because i have tried every spot to cash it from banks to check cashing places no they wont touch that check i will not be dealing with any casino that has ties to this casino and or have ties with real gaming some people might get paid but the bottom line is that most people i think are getting ripped off thank you ... "
mrlarrivee wrote on 05/09/2013
" If you just want to deposit money and never see your winnings this is fun place to play. It appears I am not the only person that has a problem with withdrawals. I have sent my documents in several times by fax and email. I will continue to request my money but Cool Cat is just part of a group of online casinos Palace of Chance is another casino that I have been trying to get my winnings for over 2 months. My experience to date is they make it simple to pay but don't worry about winning because even if you do you will never see a payout "
lucipete wrote on 04/22/2013
" My withdrawal was finally approved on April 5th. I then received an email indicating that it will take another 10-14 business days to send the funds by courier. Today, April 19th is10 business days, I called to follow up and the support host is of no assistance, he kept ignoring my inquiry by giving me scripted answers and not paying attention to my question âCan you confirm whether the funds have been sent out and do you have a courier tracking #?â All he said was the department would be in at 12 pm EST and I should call then. He also added that he cannot guarantee that my call will be answered by that department since they are not in a habit of taking calls. So I asked whether any support host can check with them on my behalf when I call and he refuse to answer, instead he kept on saying that I should call the time he specified and try. This is the worst casino experience I have ever had in the history of playing and trying to withdraw. The Casino needs to improve this process soon or it will lose valuable players. "
Kristal wrote on 04/22/2013
" I was going to play at Cool Cat Casino and went to live chat to see what deposit bonuses were available because none were listed (very different from my past experience with this casino). Well, the following conversation followed:
Alexis: I have this one:
Alexis: 320% Match Bonus
Alexis: Slots and Keno Only
Alexis: No Playthrough
Alexis: No Max Cash-Out
Alexis: Redeem: APRIL320
Alexis: $30 minimum deposit
Alexis: (Redeem Unlimited Times)
pokrgal: k thanks
Alexis: No I am sorry your account is excluded for non restrictions
Alexis: I have to inform, your account is excluded from using bonuses with no wagering rules.
Alexis: The casino no longer feels you need this kind of bonus to win.
Alexis: As a consistent winner you will not be able to use the combination of both no playthru and no max cashout
Alexis: "based on your overall casino performance you have been excluded from using bonuses in this casino. You are more than welcome to play, but you need to do it with your own money ONLY"
pokrgal: that is a joke too many casinos online to do business like this I will not be investing with this company or others affliated with this company as well as listing this information with online casino blogs
Wow: I have made several deposits with them with NO CASHOUTS. "
Lucipete wrote on 04/13/2013
" I am a loyal player at the casino. I deposited on the weekend of March 8th and player for 2 days. Won $1780. I requested a withdrawal on March 10th. I received a confirmation email congratulating me on my winnings and providing details of time it will take to process the request. The next day March 11th, I sent an email with all my required documentation to their processing department. I received an email 10 business days later March 21st, stating that my withdrawal request was denied and provided a list of possible reasons. I reached out to find out what the exact reason was. The support agent said that my documents were not in before my actual request therefore it was denied and ask that I place another request and it would take the same amount of time. I find this to be totally unacceptable. I was furious, I sent an email to the cool cat manager about the experience and he immediately responded saying that he would look into it and it should not have to wait this long. I gave him 3 business days then I followed up, he replied that the team was working on it and should be approved soon. I sent a few messages in the last 3 days to follow up and no one has responded including the manager. It's now 11 business days since my 2nd request and 20 business days in total. It's now April 5th 2013, I wil let you know how long it took to actual get approved and eventually receive funds if approved. "
COOLCAT player wrote on 04/13/2013
" Did not have a single withdrawal paid-out - since January 2013 now 3 months later.
have 5 withdrawals pending - and emailed 7 different people on 3 differend e-mail links and suggestions.
YOU CAN DEPOSIT IN 5 SECONDS BUT YOU WITHDRAWALS NONE !!!
this and all of it's sister casino's are flagged as DEEP-RED
All positive remarks here are in NO COMPARISON to what most will undergo.
so, i assume the remarks are ALL from the casino insiders trying to save sentiment and keep luring you with 200% to 900% bonusses, worth nothing. "
Tom P. wrote on 02/28/2013
" I have had excellent dealings with Cool Cat Casino.Regarding withdrawals they have managers or hosts (Dan Magna is the man who handled my account) who keep you informed and make every effort to get payments to you in a timely manner.The payments for me are large and come as agreed.If you play their progressives you can actually win the big one.I had my doubts about these until I hit one and it was funded. Their VIP setup is the best. "
Rafeena Jamat wrote on 02/28/2013
" cool cat doesn't give Ur winnings i won a total of 3500 dollars and when i did the withdrawal they told me that i have been banned and my winnings was void i made a lot of deposit there and i lost a lot now i have some winnings they block me from the site and when i call they keep hanging up the phone.... any suggestions how to get my winnings plz let me know my next step is to report this casino to channel 12 news "
54sweetie wrote on 02/01/2013
" As a cool cat casino player, I am a VIP player and have been for some time now. I must say at first I was not sure about playing here, but once I started I feel in love with cool cat I have won several thousand $ with them and have had the pleasure of being paid. I must say that I love my VIP host Dan,Chris, Vince because they are always truthful with me and to Dan he will always take the time to explain to me whats going on. I have had to wait a little longer than told once but after that they send me the checks as close to the time stated . Love cool cat, love the games and my host as well.Waiting for a withdrawal now and expect it to be on time 2500.00 !!!!!. "
janice nesbit wrote on 01/07/2013
" hi I don't know if you folks are the ones to notify of a problem with a online casino
I won big and asked for withdrawal, they charged 200.00 and then took out extra fees which I did not mind. I received the check and deposited it. It then bounced. The rep stated they would credit my account with the charges. Never happened
I really enjoy playing at their site so kept on.
Received email with $50.00 bonus code that had to be played $3000.00 I actually did and had $400.+ to the good after playing the requirement, so decided to withdraw some of it. Rep stated that could not be done as it was bonusâ¦ So went to their tourney section and waged it all, Then went to chat to have my account closed and they said I should/could not bet in the tourney with bonus bucks. geez anyhow wanted to warn other players before they deposited hard earn cash into this site. "
Lynn wrote on 12/08/2012
" they take your money no problem but don't withdraw I withdrew November 3 2012 and it is December 5 2012 still no money and the same story it is in prossesing some kind of casino!!!!! "
robert simon wrote on 11/24/2012
" I won a 10,000 at coolcat almost two years ago..i went through hell trying to get it.It was on a no max cashout 300% won a progressive jackpot on "naughty or nice" slots They did everthing to avoid paying,I couldent believe it.I dident even think that any buisness or casino online would try to not pay.I thought it was elligal to swindel a player..I would not give up,and fought and fought.I wrote reviews everywhere.After what seemed like a endless battle,i got offered $1000 or "nothing" so i would stop writing negative reviews about them.The things they did to avoid paying was beyond belief .Even a lawyer offered to help me for free when he heard my story.I really dont know how coolcat casino can legally operate on the net.Just how loose is the legal system when it allows a obvious scam casino like coolcat operate?As far as i`m concerned coolcat still owes me $9000.I won it fair and square,and they knew it,yet would not pay.It`s been almost two years now,but it will never be forgotten,and i always tell people not to play online because you might not get paid if you win,even if you follow all the rules,many just make up there own,and coolcat is one of them. "
Sharon wrote on 11/16/2012
" I have played at this casino numerous times and have played until nothing in the balance side. I have deposited and won nothing for years. I decided to request a payout this time and have waited now for 13 days and still no action taken. My advice is to never pay to play here again!!! Jackpot Capitol processed a payout and wired to my bank within 2 weeks. "
Suzanne wrote on 10/29/2012
" Cool Cat Casino FAQ page online states - *Now that I've made a withdrawal request, how long will it take for me to receive my money? The time to process withdrawals is 2 â 7 business days to be processed* Email From Cool Cat Casino states - Withdrawal requests are typically approved within 7 to 10 business days (It Took 11). Once approved, your payment will be sent within 7/10 business days (Not Might or Can But Will) - I withdrew my winnings on the 18th of September, it took till the 2nd Of October to finally approve the withdraw (11 business Days) Was quoted 7-10 business days for funds to be available in my Moneybookers account I am still waiting it is now the 27th of October that is (19 Working Days) in total well over a month. Keep getting excuses again and again about Fluid withdraw times, Rubbish. Was Finally told it was escalated to management on the 16th its now the 27th and still nothing. I should have checked the reviews first which state they are blacklisted and don't pay quickly if at all. No answer to my emails now when I send an upset or frustrated email demanding my money I am over being nice, they sent an email the other day giving me a bonus $100 for any inconvenience when they told me it had been escalated but still didn't tell me when the money would be in, another previous email stated it would be in the end of last week, please I bet it all big just to get rid of it if you think I would want to go through another withdrawal fiasco. NOT THE BEST EXPERIENCE TO LOOK FORWARD TO as they state on their Facebook page. Even when its finally put in I have to wait another week to withdraw from moneybookers I want the funds put into my Visa like they withdrew but no. Ridiculous, Dishonest. BLACKLISTED FOR A REASON. Personally the only reason I can think of for them taking so long is they re-route it through a lot of banks because they are laundering illegal funds, because nowhere in the world does it take more than a few days to transfer or deposit money. Hell it only takes them 30 seconds to take it. No excuse regarding their thousands of players I also play with Joker casino & Aladdin and both of them are able to process withdrawals within a week. For those that spout be nice to them and you will get your money, bullshit! if its my money and I have been given the runaround they have no right no matter how bitchy I am to withhold my funds. "
fristi wrote on 10/21/2012
" I recently got an email from coolcat casino(it was in spam folder) (i a longtime ago but i uninstalled it) with a 50$welcome back bonus so i reinstalled it and asked for my inlog details (i forgot) they gave my inlogdetails without any problems they asked: email, name , birthdate, street,phonenumber it felt professional to me until then .
So i logged in to my account and there was 25$ and a few cents sitting there (i dont know how it got there" maybe a old birthdaybonus or a deposit i forgot to play" i thought(im a gamer i like casinoslotgames and poker )... and this was on the REALmoney not FUNmoney ....so in the first place i wanted to redeem the free50$ but now there was already some bankroll on my account so i decided i play that first see what happens .... after a few hours i had around 470$
i just wanted to make sure that if it was a bonus i played the required amount of playtrough i was sure i had made this requirement .
I DID this because in the past i played on a roque casino called GOLDstream casino
This was the firsttime i encountered a Rogue casino in short :i deposited playtrough the requirements won more then 5500$ and never got payed it was a SAD experience for me i did evrything what was required but they still kept saying i played roulette during playtrough which was NEVER the case(i asked to send me the details of me playing roulette but they couldnt) i asked for/chatted with socalled manager (an employe first told me he will be here in 2hours come back then) im sure they were planning on how to deceive me) He also said i played roullete it was pathetic they just couldnt and able to pay me! so i found on CASINOMEISTER they were roque so i just plain out dropped it out of my mind never wanted to experience that again .
Now i have this kinda issue with COOLCAT so were was i ....ok i won more the 470$ and went to contact livesupport :i got a male i forgot his name :I asked:'' can i fully withdraw my balance''? he directed me to someone else OLGA was her name .
Ok so i asked her :Can i fully withdraw my balance ?OLGA:'' let me look into this ''
after 10 minutes (during she even apologies to me because it took so long .i had no problems with it) OLGA:''im sorry to tell you this but because u havent played for so long so this money has turned into fun money so therefore you cannot withdraw this amount you can still play but u cant withdraw as REALMONEY "
me: hmmm weird
OLGA:"is there anything else i can help you with ?"
Me: Are you sure ?
Me: You can erase my account!
And i disconnected i was pretty confused... and thought WTFshe just said
i played a few hours in this COOLCAT casino(ichecked CASINOMEISTER later)
i missed my pokertournaments/tables( i play 200NL ) then i got angry and logged in again and made the withdrawal just to see what they will tell me in the email .
Its currently on PENDING ...I know what the outcome will be because they are on the ROQUElist.
And as you can see livesupport put on another trick on me!
this was the weirdest thing ive ever heard on any casino even goldstream doesnt beat them .
So this was my story about COOLCAT casino .
I really dont care of the 470$ like they do!
I have 200 times that amount and can win that amount in less then an 1hour its just the way they operate i cant stand !
I still got the free50coupon haha ...i will update a soon as i can about what feedback is of my withdrawal "
Matt wrote on 10/04/2012
" I won 4800$ on cool cat casino without even using any bonuses. I hate the restrictions. so after depositing 50$ I won a jackpot, I cashed out and it was approved. 3 days later they told me that my account and funds were frozen because my credit card was fraudulent because the address did not match ( I moved 2 weeks prior 1 mile down the road). I was told there is nothing I could do and they determined I stole my own credit card??????? END OF STORY "