Cool Cat Casino Player Reviews and comments
wilson wrote on 08/21/2010
" i would just like to know on my first withdrawl from coolcat why it is takeing so long , they had me call them last week and told me i should gte it eraly this week now friday and nothing, then i call they tell me is should be posted this weekend and if nothing by wedensday give them a call , it is upsetting to think how long i have been with coolcat and this is my first win "
Cool Cat Casino replied:

Hello Everyone,
Just wanted bring you up to speed on the latest posts:
1. Kittyoutlaw1 – has been paid in full.
2. Wilson – I need your user name and amount pending please email me.
For future issues concerning payouts please feel free to contact me via email to resolve these disputes.
Kind Regards,
Marty Davis
md@gwages.com
kittyoutlaw1 wrote on 08/12/2010
" I deposited with coolcat casino and won.
they approved my cash out on the 5th of Aug and now tell me that it will be several weeks longer before they send my winnings to ewalletxpress. I keep asking why, it is meerly a click of the keyboard and its sent. Why do I have to wait several weeks more as it is just sitting at cool cats casino. All they can say is that is our time frame.
So I asked, then why do you have as one of your cash out options, "CHECK-OVERNIGHT EXPRESS. as there is NO Such thing with coolcats. That is out and out a lie.
The manager said he would look into it.
Its all a scam to get people into the casino, thinking, wow if I win, I get my money over night. what a joke as there is no such payment arraingment. It took me 3 months to get my winnings last year.
I thought maybe there were in better shape by now and dep with them again, won and now here I sit, waiting, waiting, waiting!
DO NOT DEPOSIT WITH COOLCATS CASINO, THEY WILL TAKE YOUR MONEY IN 2 SECONDS AND IF YOU WIN, YOU MIGHT SEE IT IN A FEW MONTHS! "
roland wrote on 07/25/2010
" this is the best one spent 550 on no restriction bonuses last night today i logged in after of course no wins except 130 on a 5.00 spin mind you 550 dollars in then they put 75 dollars in my account with out asking but that 75 dollars has a restriction max take out 5 timesthats 375 so if i hit a jackpot i would only get 375 right thats not the best part did you know that if you bought into there comp points vip programe that that also is restricted to a 1 time cash out so if you turn in 500 comps and hit a 5000 jackpot you get 500 i did not know that till i told them tonight that i did not want free chips put in my account then they said that i would not get comp points cause there free chips aint that the biggest bs i ever herd i play all comp points on all other casino with no restrictionsmust be why you buy them here and earn them there lol glad i didnt buy my vip here thats my story and thats the truth "
roland wrote on 07/17/2010
" yes i recieved payment of 250 but i thought the bonus was a no restrictions bonus that is why i requested 1500.but i still did not get a e-mail from mr davis as I do like this casino although the payout are slow i would be willing to listen to what you have to say "
sasybug54 wrote on 07/13/2010
" I have played at both Cool Cat and Prism and I have never had a problem with the payouts or the bonuses. I have requested payputs several times and received them in a timely manner. "
raymond p. gaeto wrote on 07/13/2010
" update received ck. from cool cat 7-12 for
$325.00 they approved $700 on 6-8
quick tender returned the $875.00 i received from palace of chance 7-6 then closed my account poc then closed their account & kept the $875.00 i would take $700.00 a n d gvet out of dodge ! no joy in winning the way they treat you "
raymond gaeto wrote on 07/11/2010
" COOL CAT & PALACE OF CHANCE CASINOS NOT PAYING WITHDRAWALS. I WION $700 @ CC & $875 @ POC / WITHDRAWALS APPROVED 6-8-10 AS OF 7-10-10 NO CHECK. I CHARGED BACK QUICK TENDER AFTER 3 WEEK BATTLE. POC CLOSED MY ACCOUNT & EMELIA IN CREDIT & COOL CAT KEEPS TELLING ME SHE SENT CHECK OVERNIGHT 7-01-10 NO TRACKING INFO SHE IS LIEING AND THEY ARE CROOKS...THE NO PLAY THRU/ NO RES BONUSES ARE A CON "
roland wrote on 07/10/2010
" your commentyes got payment 250$ put in for 1500 I guess they get one way or the other 1250 in my case then 4or 5 thosand in my money not to mention the bonus money of 200 to 300%nothing straight loses just cloed my account tonight... read the review PLAY AT YOUR OWN RISK red letters cant get clearer than that...ps played here for years always thought it a good site till the payout since then straight out loses gotta be rigged somehow "
Cool Cat Casino replied:

Hi Roland,
I have reviewed your account and based on the information everything was done by the book. The winnings were from a Free Chip that had a onetime max cash out. I will email you so that we can correspond further.
Kind Regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Email: md@gwages.com
hubert hermanek wrote on 07/09/2010
" your comment
I won a video jackpot at Cool Cat, in spring 2010, and decided to withdraw $ 20,000.00. I had approximately $ 3000.00 "left over" and still wanted to try new games. I then played a few hands of Texas Hold em and 3 card poker. I was then told i forfeited my $ 20,000.00 because i used cash bonus to play the card games. I explained thet i already made a withdraw request for the 20,000 and was playing with the extras, which had nothing to do with the slots. They totally cancelled out my monies,. What a ripoff!!! i warn anyone who wants to play at Cool Cat that they will rip you off. I have played many casinos, and never had this happen! "
Cool Cat Casino replied:

Hi Hubert,
Your funds have been reinstated to your account. The issue here is that when a player redeems a No Play through – No Max cash out bonus for slots and keno “only” any winnings associated to that bonus must come from slots and keno “only” otherwise the promotion is voided. In this case the player started playing Texas Holdem with the slots winnings and thus all winnings were voided.
I backtracked the account and credited him up to and only the winnings associated to Slots which he won fair and square for $20,000. In the future to play with Slots winnings such as these a player can request that an “approved” payout be returned to his account and authorized to play games outside the promotion. Payouts requested and then canceled by the player do not count.
Kind regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Email: md@gwages.com
Fanilia Barton wrote on 07/05/2010
" After I contacted Marty Davis I had my check for $1500.49 in 5 days. He is a great person to work with. The others are very bad to talk to. They will not help you at all. But, Mr Davis is a great person to talk to and he will get you paid.
Thank You Very Much Mr Davis. "
Greg Rowell wrote on 06/30/2010
" your comment Do not play this site. Deposited $30, They bonused me $90. After a couple hours I had won $1,500. Requested cash out. Called to confirm and they said they did not get my deposit. Scammers!!! "
Cool Cat Casino replied:

Hi Greg,
I have audited your account and want to take of your payout request. I have emailed you to the email you have listed on Reviewed - Casinos please respond to my email so that we can get this resolved ASAP.
Thanks,
Marty Davis
Sr. Marketing Manager
md@gwages.com
Deb wrote on 06/18/2010
" Ditto with all the other comments. I cashed out for over $1,900 and now they tell me I only get 1,344 and I am waiting....waiting.....waiting.....I am done playing at their casino, even though I really enjoyed playing there - they have ruined a good relationship. "
Cool Cat Casino replied:

Hi Players,
This is Marty Davis again from Gambling Wages posting an update on some of the other posts prior to Bruce Robertson.
1. Deb - could not find her with email
2. Roland - Payout was sent - 5/29
3. Charles - Payout was sent - 5/8
4. Jos - Payout was sent- 4/28
5. Pgreen - Payout was sent out - 5/19
6. Mindy - could not find her in the System no email
We by far are the largest RTG Casino Brand processing 100s of transactions daily in Deposits and payouts. Every casino out there has processing and payout issues and ours are magnified due to sheer player volume. Players satisfied with our service will not post only disgruntled players and we will always have those.
What is important to understand is that all of our players get paid out. I am here on this forum to make myself available to all players who are delayed in their payouts.
Kind Regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Skype: martydavis26
MSN: hd1102@hotmail.com
Email: md@gwages.com
Toll FREE: 1-800-549-7407
Bruce Robertson wrote on 06/15/2010
" Hi every one i won $400.00 at cool cat and i have been waiting since 11/05/2010 i can`t ring the number from Australia it does not work i have email over 100 time i have never got a reply i have gone on live chat they cut me off. This is so f..... me of i did win $1,500 and they said no when i got someone who was so rude and said $400.00 then it went down to $233.00,who do they think they are to be rip off cons they have no right to do this it give`s a bad name to all online casino`s you think your cool cat is bad well look out hell is coming to you cool cat start paying me and everyone ,so it is now the time for every one to stand up to cool cat and close them down for good. "
Cool Cat Casino replied:

Hi Bruce,
"Reviewed Casinos" was kind enough to bring this to my attention, I am the Sr. Marketing Manager for Gambling Wages and I am also in charge of handling player issues. I just sat down with Emilia to review your account and could not find the $1,500 win you are referring to, however I did find the $400 payout request that was approved and why there was a $178 deduction.
On April 24th you were credited a 450% Non-cashable bonus totaling $178. When the payout was approved the bonus amount was removed leaving a cashable balance of $222. I am now on top of your payout request and Emilia has forwarded me your information I will be contacting you directly to discuss this issue further.
Kind Regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Skype: martydavis26
MSN: hd1102@hotmail.com
Email: md@gwages.com
Toll FREE: 1-800-549-7407
annonomys wrote on 06/11/2010
" I won over 2000$ at this casino and have been waiting for 3 months to get paid. after 2 months they approved my withdrawal request, but only half! so i reuqestred a bank draft of 1500 and it's been bout another month. when i asked them whats up they said they can no longer do bank drafts. i had to set up a 3rd party payment account and even still they just keep saying next week, next week. the second part has not been approved yet. 3 months and counting......DO NOT PLAY HERE. if you do play here and read this, then i have not pity for you. you will NOT get paid. "
roland wrote on 05/25/2010
" Been waiting 2 monthes for my withdrawal was told that it was approved 1 month ago get the same runnaround at the casino and they always reffer me to the payment poccessing but you never get any response from them . During this time there are 6 players that I know that are not playing at coolcat casino waiting on thiswaiting on this to be done That alone would tell me they are destroyng there owen casino as we play every day. want a real casino to play try Jackpot Capitol I have won and been payed in ten days there every time "
Jeremy wrote on 04/23/2010
" @Brian
Did you get your moneygram in the end? Just curious as I have been waiting almost 4 months now. "
charles wrote on 04/23/2010
" I think since we all are going through this process we should step up and do something about it. I would like to get a group of us together and start a lawsuit. We are rightfully owed our money but Cool Cat thinks we are all idiots and keeps us waiting. If anyone is interested in doing this please email me at scarfacekilla1379@yahoo.com "
Jos wrote on 04/20/2010
" Cashed out $5000 March 24 from Coolcat Casino and have not received anything yet.
Todays chatA site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Thank you for using our LiveChat Service. This is 'Henry'. How can I help you?
Henry: hi
one8liner: Im checking on a cash out that I made on march 24
one8liner: I have not recieved it yet
Henry: let me check your account
one8liner: ok thanks
Henry: approved 4/7 and it usually takes finance dept 7-10 business to send out the money however they are a bit behind schedule at the moment so it might take a few extra days
one8liner: really so when should I expect to recieve the money?
Henry: hopefully sent out at the end of this week however mid next week is more likely
one8liner: and the other half?
Henry: the other half should be processed mid next week and sent out week after that
one8liner: ok thanks
one8liner: you have a nice day "
pgreen wrote on 04/20/2010
" i have you all beat. i have talked to everyone that works there as well as e-mailed over 100 times. i have been waiting for 1500 since dec.17th and they haven't even started my withdrwal process. it started at 5000. after 5 months i have recieved 3500 but yet to recieve the rest. i contact them at least 3 times a week and asm always told the beginning of next week. i will update you if i recieve the rest. "
Mindy wrote on 04/14/2010
" I've tried contacting this steve person that everyone is writing ab out but i don't get any answer from him either. "
peter wrote on 04/09/2010
" hi, any one still waiting for his money , just email Steve@gamblingwages.com and he will get it sorted, i promiss, i withdrawn my self 100$ in the 28th of jan 10 and was still waiting until i contacted him by email. in 2 days he sent me details about moneygram transfer. and i got the money. i live in belfast my self. in uk. just email him and give him ur user name in the casino , he will come back to u and u will be really satisfied . "
MINDY wrote on 04/09/2010
" I got you all beat. I made a withdrawl of only $300 on January 28th. Didn't get approved until the 5th of March and a month later I am still waiting for my money. I've contracted them several times & only get the run around of you money will be sent out middle of next week. I've heard this now for 3 weeks in a row. So sorry for you inconveneince. Ya ok yada yada yada blah blah blah. DO NOT PLAY AT COOL CAT CASINO. "
dean wrote on 04/01/2010
" been playing at cool cat for a while and have yet to been paid on a withdralwal request. I recently won and made another request for a withdrawal. well, it's been a few weeks and nada. I tried to log on today to check and guess what...my username or password are invalid...what?? DON'T PLAY at Cool Cat!!! "
DENNIS wrote on 03/28/2010
" Hi I play at prism casino I think they are with This coolcat Casino I think they are out of Costa rica I get the same name's of the People in your reviews and the same bs ,If anyone has a good place that (us) players can Play let us know please,My wife and I have had trouble with both Places very slow or find a way not to pay.I think They are Stupid and lose good Solid Players I'll give this Steve a shot. "
bruce sachar wrote on 03/27/2010
" your comment On Jan. 17, 2010 I made a hit for $3,000.00, and on Jan. 25th I faxed them all the required cocumentation.Promises, promises, and promises. I have been promised a payment on at least two different occasions, which is now denied by Raymiond. He now acknowledges that $1,500.00 has been appro0ved, but that I should keep e-mailing them.It is now over two (2) months and I have yet to see anything.
. "