Club World Casino Player Reviews and comments

Date: 12/27/2007, Comment from Hong Chung , contact
Of all the casinos I have played at (well over two dozens) I have to say that this is the worse casino. Let me tell you why. I made a request to have my withdrawal in a form of a check. After a few days I noticed that it was redeposited back to my casino account. I made another request and the same thing happened. This time I got an email stating that they do not send checks to Canada. At this point I checked my transaction history and the details of the two withdrawal reversals were "CHECK WITHDRAWAL DECLINED". I then contacted them and asked if they would process my withdrawal to my neteller account. They said yes so I made another witdrawal request. A few days had gone by I opened up the casino to see if my withdrawal was declined since it had happened twice already. I noticed that there was an amount equal to my withdrawal sitting in my casino account. I checked the transaction history to see what this was and saw that it was a "MANAGER's CREDIT" in the description. I also received an email with the subject line stating "MANAGER CREDIT" and the body says that my account was credited $250. I took this as a bonus offer-a sign of goodwill I thought so I played it. I continued playing until I lost knowing that I hadn't satisfied the play-through requirement before withdrawing. More than a week later, I checked my Neteller account to find that my withdrawal was declined by Neteller. Upon contacting them, I was told that they do not accept funds from online gambling sites. Once again I contacted the casino to find out what happened to my money. I was told that it was redeposited to my casino account and that I played slots with it until it was gone. I asked them why the description states that it was a "MANAGER'S CREDIT" leading me to believe that it was a bonus instead of stating "NETELLER DECLINED" which would be consistent to the other descriptions. I did not get a straight answer from them instead I was told that it wasn't a bonus and that I should have contacted them before if I wasn't sure. To me the description did not state that it was a decline from my withdrawal so I had no reason to doubt that it was a bonus. I then replied to the email I received from the manager with the original message that I had received a Manager's Credit asking for an explanation as to why the description was not consistent with the others. I did not expect a reply and I did not receive one. I felt cheated and deceived.

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