EuroGrand Player Reviews and comments
Date: 01/27/2010, Comment from Chris
" I openned an account with Euro Grand Casino and after spending $1200 I wanted to cash out $100 just to test to get my money back. After going through hoops and hurdles by supplying them with personal details and photocopy of my Drivers Licence etc.. they finally paid. But when I try to log on again, lo and behold, my account was closed!!! I' don't really care much about that but to my concern is they know all my details. So what's stopping them from stealing my Identity? Is there anyone governing these online Casinos? Someone to complain about at least? Any help would be appreciated. Cheers. "
" I openned an account with Euro Grand Casino and after spending $1200 I wanted to cash out $100 just to test to get my money back. After going through hoops and hurdles by supplying them with personal details and photocopy of my Drivers Licence etc.. they finally paid. But when I try to log on again, lo and behold, my account was closed!!! I' don't really care much about that but to my concern is they know all my details. So what's stopping them from stealing my Identity? Is there anyone governing these online Casinos? Someone to complain about at least? Any help would be appreciated. Cheers. "
Date: 04/02/2009, Comment from clive
" I have another issue, I won some money even after spending past the bonus.
When I tried to take out my money, because I had used a switch card instead of a credit card. I had to get a new one because the strip had warn out.
Therefore my number on the card changed.
Now I cant verify my old one and they ignore me when I go on the live chat.
Ive tried emailing etc.
Ive spent around £50 on their site, and have a net win of £280, yet they are making it impossible for me to withdraw my money.
this chat is dated 01-04-09 nearly a year after I desposited the first lot of money...
**** = My name.
"operator112: Brant: Hi there again, ****.
Player32: sorry about that
operator112: Brant: This is Brant from the Online Support Team.
Player32: ive registered the new card
operator112: Brant: How may I help you now?
Player32: ive registred the new card...
Player32: i was told that i need to verify the old ones before?
Player32: but the only way i can do this is via bank statements
operator112: Brant: ****, as what I have seen here, you have not registered it yet with us before.
Player32: no
Player32: thats because my old card ran out before i verified
Player32: i couldnt because my old card was destroyed
Player32: they are all the same acc number..
Player32: it is a standard account not a credit card.
operator112: Brant: Jon, can you please be more specific? Are you refering to your withdrawal request that got declined?
Player32: no, i understand why it was declined, because i havent verified my card.
operator112: Brant: Jon, are refering to your withdrawal request that got declined?
Player32: no, i understand why it was declined, because i havent verified my card.
Player32: i cant because i had to get a new one..
Player32: it is a standard account, not a credit card, the account numbers and sort codes etc are all the same
Player32: i am based in the uk
Player32: i was told if I used a credit card i could get a slip to tell me that my old card was destroyed, i can not with this type of account.
Player32: therefore I can only proove that the money was taken out with bank statements.
Player32: i was using a standard switch card...
Player32: hello? "
No reply. This is after 20 minutes of waiting...
Really hacked off. Considering legal action. "
" I have another issue, I won some money even after spending past the bonus.
When I tried to take out my money, because I had used a switch card instead of a credit card. I had to get a new one because the strip had warn out.
Therefore my number on the card changed.
Now I cant verify my old one and they ignore me when I go on the live chat.
Ive tried emailing etc.
Ive spent around £50 on their site, and have a net win of £280, yet they are making it impossible for me to withdraw my money.
this chat is dated 01-04-09 nearly a year after I desposited the first lot of money...
**** = My name.
"operator112: Brant: Hi there again, ****.
Player32: sorry about that
operator112: Brant: This is Brant from the Online Support Team.
Player32: ive registered the new card
operator112: Brant: How may I help you now?
Player32: ive registred the new card...
Player32: i was told that i need to verify the old ones before?
Player32: but the only way i can do this is via bank statements
operator112: Brant: ****, as what I have seen here, you have not registered it yet with us before.
Player32: no
Player32: thats because my old card ran out before i verified
Player32: i couldnt because my old card was destroyed
Player32: they are all the same acc number..
Player32: it is a standard account not a credit card.
operator112: Brant: Jon, can you please be more specific? Are you refering to your withdrawal request that got declined?
Player32: no, i understand why it was declined, because i havent verified my card.
operator112: Brant: Jon, are refering to your withdrawal request that got declined?
Player32: no, i understand why it was declined, because i havent verified my card.
Player32: i cant because i had to get a new one..
Player32: it is a standard account, not a credit card, the account numbers and sort codes etc are all the same
Player32: i am based in the uk
Player32: i was told if I used a credit card i could get a slip to tell me that my old card was destroyed, i can not with this type of account.
Player32: therefore I can only proove that the money was taken out with bank statements.
Player32: i was using a standard switch card...
Player32: hello? "
No reply. This is after 20 minutes of waiting...
Really hacked off. Considering legal action. "
Date: 01/20/2009, Comment from jimmy
" hi guys,
thought i would offer my experience with Eurogrand, been really good actually.
Once i reliased about the minimum wage amounts on my bonus and since i had deposited initally $1500, i was freaking out, so i emailed, called, and spoke to them on LIVE chat etc, and they reset my account and took my bonus and winnings which kinda sucked cause i had won like $2000 at the time..
i was glad to get my initial deposit back without the bonus so i could go on and play roulette with no minimum wage problems.
over all, a professional experience in my eyes, the problem (reset account) took no longer than 2 hrs.
thanks Eurogrand "
" hi guys,
thought i would offer my experience with Eurogrand, been really good actually.
Once i reliased about the minimum wage amounts on my bonus and since i had deposited initally $1500, i was freaking out, so i emailed, called, and spoke to them on LIVE chat etc, and they reset my account and took my bonus and winnings which kinda sucked cause i had won like $2000 at the time..
i was glad to get my initial deposit back without the bonus so i could go on and play roulette with no minimum wage problems.
over all, a professional experience in my eyes, the problem (reset account) took no longer than 2 hrs.
thanks Eurogrand "
Date: 12/05/2008, Comment from cyril
" I have also fallen into the Eurogrand's trap. Same boring and stupid story. I just would like to know if has anyone found anyone any way to get back at least their initial deposit, not talking already about the net winning "
" I have also fallen into the Eurogrand's trap. Same boring and stupid story. I just would like to know if has anyone found anyone any way to get back at least their initial deposit, not talking already about the net winning "
Date: 11/11/2008, Comment from fiona
" I am afraid i find eurogrand a very conning casino. To cut a long story short when i deposited my money i got bonuses that i did not ask for or want. I won some money and then couldnt withdraw any money from my account and online support told me i had to wager £1700 more times before i can make a withdrawal, because i had accepted the bonuses.even though i tole them i did not ask for them they were automatically put on! £1700 more betting times before i can make a withdrawal what absolute nonsense!!I said i didnt even want my winnings just my initial deposit (which wasnt very much but alot to me who is currently out of work)and i wanted to close my account. They ignore emails and online help ignores you as soon as you start to complain or ask a tricky questions!!
Absolutely horrific company stay well away! "
" I am afraid i find eurogrand a very conning casino. To cut a long story short when i deposited my money i got bonuses that i did not ask for or want. I won some money and then couldnt withdraw any money from my account and online support told me i had to wager £1700 more times before i can make a withdrawal, because i had accepted the bonuses.even though i tole them i did not ask for them they were automatically put on! £1700 more betting times before i can make a withdrawal what absolute nonsense!!I said i didnt even want my winnings just my initial deposit (which wasnt very much but alot to me who is currently out of work)and i wanted to close my account. They ignore emails and online help ignores you as soon as you start to complain or ask a tricky questions!!
Absolutely horrific company stay well away! "
Date: 09/16/2008, Comment from N K
" I fell a victim like everyone posting in this section, I was so stupid not to have checked the terms & conditions properly!! Instead i went a blew £400 in one night. When i needed questions to be answered, the live team were very unhelpful!
first i deposited £20, then another £20 because i was losing, then another £60 to make it £100 that i deposited, hoping that if i betted a few more times in roulette i will be able to take my winings and go, but i was sucked into it all and for some stupid reason i deposited another 100, when i couldn't withdraw anything i went back to the live assistants, they told me i have to wager all the bonuses, also the minimum withdrawal is £500. So i went and deposited another £200 but it was still below 500 so i went to deposit another 160 and my card was declined, THANK GOD!!
i have been trying to email customer support, but they haven't been helpful. I really hate myself for putting myself in this position. £400 is alot and i feel conned! Anyways i tried to wager, and got up to £1300 but i was still denied withdrawing money, so i rang my bank up and asked if they can do a chargeback on my, they said soon as the money is cleared i can try and talk with EuroGrand, but if i get nowhere then i can ring my bank up again and the financial services will try and get my money back. Although its not guaranteed, i'm not sure with casinos, you can get chargebacks. I've just emailed EuroGrand, using some of your comments:
Hi, i'm emailing because i have some unanswered questions.
Firstly, i would like to ask, why does it take me roughly 2 or 3 times before i can get through to a live adviser? When i email customer support, it takes hours to get any kind of reply back?
I have been monitoring the games i play and how much i win and lose since i've opened up my EuroGrand account, i've realised that everytime i ask for assistance online, i start to lose money, and it constantly keeps on going down unless i play in pennies/few pounds, or late in the evening, would that be because, maybe as soon as i ask for assistance you mark my account and fix the outcome/stop using a random number generator?
I feel like i have been conned and ripped off, and am very unsatisfied! I was offered a 300% bonus, when i open up an account and deposit money, within one day i deposited £400, so why did i not recieve all of the bonus? Also i only play roulette, so why was i not informed that roulette is not a featured game in the casion? And why isn't it featured? Roulette is a game like any other in the casino, where you risk money. So Is this game not featured because, the games that EuroGrand want the gamblers to play, have a very, very low chance or no chance in winning?
Also i've read the terms and conditions, i've tried to withdraw money, (it clearly states on your webstie that the minimum withdraw amount is £500) i don't understand why i can't withdraw money without wagering? I've come to the conclusion that there must be some kind of scam taking place within EuroGrand Casino. I am disgusted to find that casinos like yourselves think you can get away with anything!
I would recommend everyone to stay away from EuroGrand, and before joining any casinos, do some research on them, or it can cost you. "
" I fell a victim like everyone posting in this section, I was so stupid not to have checked the terms & conditions properly!! Instead i went a blew £400 in one night. When i needed questions to be answered, the live team were very unhelpful!
first i deposited £20, then another £20 because i was losing, then another £60 to make it £100 that i deposited, hoping that if i betted a few more times in roulette i will be able to take my winings and go, but i was sucked into it all and for some stupid reason i deposited another 100, when i couldn't withdraw anything i went back to the live assistants, they told me i have to wager all the bonuses, also the minimum withdrawal is £500. So i went and deposited another £200 but it was still below 500 so i went to deposit another 160 and my card was declined, THANK GOD!!
i have been trying to email customer support, but they haven't been helpful. I really hate myself for putting myself in this position. £400 is alot and i feel conned! Anyways i tried to wager, and got up to £1300 but i was still denied withdrawing money, so i rang my bank up and asked if they can do a chargeback on my, they said soon as the money is cleared i can try and talk with EuroGrand, but if i get nowhere then i can ring my bank up again and the financial services will try and get my money back. Although its not guaranteed, i'm not sure with casinos, you can get chargebacks. I've just emailed EuroGrand, using some of your comments:
Hi, i'm emailing because i have some unanswered questions.
Firstly, i would like to ask, why does it take me roughly 2 or 3 times before i can get through to a live adviser? When i email customer support, it takes hours to get any kind of reply back?
I have been monitoring the games i play and how much i win and lose since i've opened up my EuroGrand account, i've realised that everytime i ask for assistance online, i start to lose money, and it constantly keeps on going down unless i play in pennies/few pounds, or late in the evening, would that be because, maybe as soon as i ask for assistance you mark my account and fix the outcome/stop using a random number generator?
I feel like i have been conned and ripped off, and am very unsatisfied! I was offered a 300% bonus, when i open up an account and deposit money, within one day i deposited £400, so why did i not recieve all of the bonus? Also i only play roulette, so why was i not informed that roulette is not a featured game in the casion? And why isn't it featured? Roulette is a game like any other in the casino, where you risk money. So Is this game not featured because, the games that EuroGrand want the gamblers to play, have a very, very low chance or no chance in winning?
Also i've read the terms and conditions, i've tried to withdraw money, (it clearly states on your webstie that the minimum withdraw amount is £500) i don't understand why i can't withdraw money without wagering? I've come to the conclusion that there must be some kind of scam taking place within EuroGrand Casino. I am disgusted to find that casinos like yourselves think you can get away with anything!
I would recommend everyone to stay away from EuroGrand, and before joining any casinos, do some research on them, or it can cost you. "
Date: 12/14/2007, Comment from David Cross
" I have fallen foul of this too. I am disgusted to find that casinos can get away with this. I would rather forget every single bonus they provide if it meant I could get my winnings. They provide roulette and they risk their money just like we do. We should be able to withdraw those winnings regardless.
Eurogrand is a very slick, stylish program. Fast, easy to use etc. just as reviewed, but they can forget my business with clauses like these. I am not impressed. "
" I have fallen foul of this too. I am disgusted to find that casinos can get away with this. I would rather forget every single bonus they provide if it meant I could get my winnings. They provide roulette and they risk their money just like we do. We should be able to withdraw those winnings regardless.
Eurogrand is a very slick, stylish program. Fast, easy to use etc. just as reviewed, but they can forget my business with clauses like these. I am not impressed. "
Date: 05/30/2007, Comment from Paul Seymour
" i had the same problem as darren! from an initial deposit of $95, i was told i would have to wager a further $10,000 on slots before i could withdraw any money! I am the same as darren and only play roulette, so basically by depositing my money with eurogrand i have as good as thrown it away. I highly recommend you do not use eurogrand unless you fancy your chances on slots!!! "
" i had the same problem as darren! from an initial deposit of $95, i was told i would have to wager a further $10,000 on slots before i could withdraw any money! I am the same as darren and only play roulette, so basically by depositing my money with eurogrand i have as good as thrown it away. I highly recommend you do not use eurogrand unless you fancy your chances on slots!!! "
Date: 05/01/2007, Comment from Darren Ingram
" This casino offered me a 300% bonus, so I took it up and played. I put in £60 and got my bonus and then played roulette for about 3 hours, winning and staking up to £3,000. I asked the Support team how much I would have to spend at first and they told me £6,000 and then I could cash out. I asked again after betting around £3,000 and they told me I still had £6,000 to go. I asked why and they said it is because I got a bonus and would have to play on their featured games, one being spin a win. I said I only play roulette and they told me this is not featured???!!??!!! Is it because you have no chance to win on 'Spin a Win'. Anyway from winning on roulette, I lost the lot on 'Spin a Win'. Someone should look in to this!!!!!! "
" This casino offered me a 300% bonus, so I took it up and played. I put in £60 and got my bonus and then played roulette for about 3 hours, winning and staking up to £3,000. I asked the Support team how much I would have to spend at first and they told me £6,000 and then I could cash out. I asked again after betting around £3,000 and they told me I still had £6,000 to go. I asked why and they said it is because I got a bonus and would have to play on their featured games, one being spin a win. I said I only play roulette and they told me this is not featured???!!??!!! Is it because you have no chance to win on 'Spin a Win'. Anyway from winning on roulette, I lost the lot on 'Spin a Win'. Someone should look in to this!!!!!! "
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" I got a new one for you all, watch your credit as your playing, bits of mine kept vanishing, I would have £11, spin a 40p spin and then had £7?!!?!?
I would win say £9 but only £6 would be put on my credit!! And many more times, thought it was a fault and it would be paid back or somat, but nothing!!
Now, I dont know if the ammounts ive spent really are as high as they were...when statements came through I thought at the time, I couldnt have deposited that much, no way etc!!
Absolute sneaky tossers!! "