Be very careful with this casino. They are not clear with the terms and conditions. They will give you 400€ bonus but only for the slot machines where they know you will lose money.
Only after having 3000€ and when I tried to make a withdraw I was informed that I didn’t follow the terms and conditions and they stole all my money. They said they sent me an email with that terms and conditions but never received it.
(More detailed)
Here goes a funny story: As this was the first casino of this type I was playing I was not aware of the term minimum wagering so when I tried to make a withdrawal they not only took my 400€ sign-in bonus as they never told me that I couldn’t be playing games with that bonus other than slot machines!!!
Instead they continued to let me play. They expected maybe that I’d lose the money I had. They were wrong instead I continued to win and without a word from them.
I was approached by them several times using the chat window. Always trying to advertise all the games they have, jackpots, etc etc. I talked with some of them of the support team to see how my account was and to confirm that my wagering was completed. Never and I mean never they told me that I was doing something that I shouldn’t. And they knew the games I was playing they even asked “how was my blackjack doing?†As soon as they told me that I had completed the minimum wagering I had 3000€ available. I tried then to make a 250€ withdrawal to see how the process is done and it was at that time that they contacted me to say that since I played other games than slot machines all the winnings and bonus would be lost. So with only 100€ investment I had 3000€ in just 1 week. But after all I had nothing. BE VERY CAREFUL WITH THEM.
I hate people that are not serious and especially those that treat clients like garbage, that’s the way I was treated without being flexible at any time.
These people my friend are like robbers for me. Believe me. To all the other guys that want to join me on making a complaint to the EU contact me. At least I will do everything I can to make sure that they are not allowed to have access to the European Union Market. I already contacted some people. Believe me guys, they will have problems.
Susana Andrade on April 13, 2013.
Good evening, my comment is different from yours, deposited money, gave me bonus, I had to make bets for the bonus, I got money, I sent the documents and after six days paid me, I WILL CONTINUE TO PLAY.
Gavin on February 1, 2013.
Totally unsatisfactory. Unsolicited bonuses and then unclear and totally non transparrant wagering requirements. I has a large win like x600 times my deposit. I want to olinechat and asked them how much more I needed to fulfill the wagering requirement and made sure I filled that. I asked them to check that everything had been fulfilled. Then I had to send in passport/ bank statement etc and proof of deposits. Then they let me withdraw about x5 my initial deposit and wipe the rest of my account clear. I asked them to send me a detailed writting statement of account showing when wagering requirements were fulfilled of not and they will net supply this. Avoid and use reputable sites.
BAC on October 4, 2012.
Total scum – stay well clear
I deposited £200, and without asking for it, they added £200 bonus.
I then won, so when I paid out they said "You may lose your £200 bonus"
May days go by (I deposited more instead of reversing my withdrawal) and then I have to send docs etc.
After a few weeks I get an e-mail saying they will only pay back the original £200.
Then they had the cheek to ask me to join their VIP scheme.
They claim "City Club enjoys an impeccable reputation both in the industry and among our customers" – this is total rubbish.
If you fancy throwing your money down the drain with no chance whatsoever of winning, these are the people for you!
Pete on September 20, 2012.
I have to admit, anybody preading this try stay away from city club or Tropez etc, they will do their best to bombard you with as many bonuses as they can their ridiculous wagering requirements just means you are going to lose, lose lose… I like Playtech and can recommend if you do to, stick with the professionals with the likes of Betfred, Club365 and William Hill. They are top notch and have bad and good days their. With City Club and Tropez, it's just bad, bad bad! I made a payment to City Club, the transaction did not come through but left my bank, took me three days to actually get the deposit from them in my account. When i did they wacked a £15.00 bonus on a 100 deposit, just so i had to meet the wagering requirements. When i contacted chat, they were at first all happy smiley. Then as soon as i said i would like to withdraw from the bonus, the chat disconnected offline..Pathetic. Took me two hours to get rid of that 15 bonus, then the chat guy was all nasty at the end saying you cannot pick and choose, its one or the other (which i know its not as i have played my faiir share of playtech casinos). Yes, chat ended again with have agood day and very sarcy. I got up to 250 and went to withdraw, they said because i had £1.07p left from my last deposit, i also needed t meet the wagering requirements so theystill made me play 20x dep and bonus on a 50 deposit with no bonus…And yes it went when trying to meet it. Total scam! Stay away!!!!
Robyn on September 1, 2012.
I have been playing at the casino for a short time – I play play money and then real money, it's amazing how much you win with play money – yet as soon as you switch to real money, you don't get a dime. I had 508 spins on one game and only got 1 bonus game – pathetic – that is the last time they will get money out of me.
lynne on April 4, 2012.
when it was good it was very, very, good. (and when it was bad it was horrid)
I suspect sometimes that it is redirecting me to a ghost site and I guess withdrawing funds is tricky compared to a physical casino. But seriously, Playtech is brilliant and given endless money I would play just as much because it is fun. But who can afford it if money can only go in and not come back out sometimes.
Foppe on February 10, 2012.
I would recommend you not to go gambling at cityclubcasino or one of their other casino, s, crowneurope.com and citytowercasino.com it is an scam
After I finally met the wagering, they found another reason not to pay me.
The first time I'd get, I got 115 euro bonus but 30 euro and this morning, I played and was s. shrugged that I wanted to pay more than euro profit 1970, but for the other that I did could they quickly threw out 85 euros so I no longer met the wagering.
So I had to go again to play the games, then I asked again away wagering payout to and complied when the wagering and then there was something else again.
I will put this on every imaginable forum, to protect others for these practices.
Clive Fletcher on January 4, 2012.
I deposited R200 recieved R800 bonus played and lost deposited another R200 and then R200 and then R400 a total R1000 won R6100 tried to withdrwa only recieved R5300 they took back the R800 and i waited 5 days to get payment and on the 5 day recieved a call to say they will only payout R2400 all kinds of rules laid out to me i have concluded that this Casino is a scam and advise all online casino players to refrain from them in fact all onile casines are questionable and are illegal so you have no recourse on them legally
Francois Slabber on October 13, 2011.
I have deposit ZAR200.00 and received my 400% bonus – thus i had ZAR1000,00. I won about ZAR15,000.00 and wanted to cashout and couldn't because of the wagering limit – I had to play ZAR20,000.00 's games – OK so I playedon and when I wanted to cash out ZAR8,800.00 they ow told me that I lost my bonus and that I could only cash out ZAR8,000.00 Keep in mind, I had to play 20x ZAR800 because of the wagering requirement and now they took this bonus away. After I cashed out, they let met know that my payout is void and thay the can only pay me ZAR2,200.00 – thus stole more than R5,800.00 from me – I would never play there again – you cannot believe this people – I am also gonna give instructions to a attorney friend of mine to proceed with the issue and service of a summons.
lindsay on August 25, 2011.
Cityclub casino is not to be trusted,i received an email from them about a promotion that said come in today play the gladiator and if you manage to get 2 scattered symbols within your 1st 3 spins you win $100.
I got the scatters and emailed them and they reply that i didn't receive the promotion email and i'm not entitled to the $100.So i forward the email to them that i received from them and they said they would get back to me.
When they did reply they stated i can't get the bonus because i had to play $25 per spin to be able to receive the bonus LOL..buyer BEWARE this site is terrible
Rob on January 24, 2011.
Following up on my last comment about this site, they did eventually pay out my girlfriend, so I guess they're legit and I retract my previous statement.
Rob on January 7, 2011.
I don't gamble online personally, but my girlfriend was playing slots at City Club Casino the other night and won a jackpot worth $8600, but when she tried to withdraw it, the transaction was declined. This site is a scam.
alan on October 27, 2010.
i have played many sites and at least get some play from my money (never normally win) but city club is real bad, i deposited £110 and had 3 bonuses no more than £3. it was terrible. it gives you lots of 2 scatters but alas not 3. other sites give you more bonuses even if they are not big wins, but this was real bad, and smelt of a scam while i was playing, but alas i still gave them a chane and carried on playing. wont be coming back to this, steer clear
marcel on June 13, 2010.
for the fourth time I make a deposit to this casino and get a bonus of 100%. so I play,like the other times on Marvel games and normal slots, I won 1500 euro! I make a withdraw,and read the T&C,and wagered more then 25 x. one week later I got a email that the winnings are voided! I logged in at the casino and see that they taken my 1500 euro! so I get nothing! because I was playing on ,not allowed,games ,they say.
but in the general T&C it don,t stay that you can,t play the Marvel games. not allowed games are the progressive games and card games. I won on the 26 may 2010. and what happend now,they have changed the T&C on 2 June 2010. They have stole my money,and now the manager say,when I do a deposit now with bonus,you can play also Marvel games,for withdraw! baddest casino ever,als crown europe casino,is the same.
they give me now 50 euro free,for the problems. that is nothing for the 1500 euro I lost,and all my deposits before.
Anonymous on May 28, 2010.
i have the same problem as christopher
my nightmare starts here
cityclub casino is a scam.. i sign up with 400% bonus.. win 57000dkk. try cash out.. but got decline as i have not meet my wager requirement. normally or other casinos they only took the bonus away and not the winnings.. but cityclub also took my winnings too. but theres no way to find out how much i have wager and how much i need to wage.. the online support is dead sometime and not 24/7 as the promise.. . i have a nightmare.. 57000dkk is like 13000NZD.. a lots of money. also if i only win 100dkk i don't think they bother to take it away.. but 57000dkk they do.
Giermo on March 31, 2009.
Hello, I have experienced there a very good customer support and when I asked for money the gave it to me with no problem. I will play there again.
christopher fellows on July 7, 2008.
#City club was the most dissapointing casino i have ever played at – and i have played at a lot .
I made my deposit and received my bonus – and i fully understood the wagering requirement and the fact that i could not play 'jackpot games' . I played for several days and it was great , eventually i built up a ballance of about 1000 dollars and was sure i had completed the required playthru. I emailed support and was told that playthrough was completed and i was free to withdraw all of my winnings 'at any stage' . #now i could have taken my money but figured i would be fair to the casino and so i carried on playing with what was now my money .During the fun i played queen of pyramids with my 'fully withdrawable' profits . played lots of slots , won a bit , lost a bit , took the ballance down to about 750 dollars and thought i would take my winnings ……they denied the lot and returned my original deposit and removed all my winnings – i pointed out that the funds were cleared and withdrawable but received no help….very very dissapointed.
I would say that support was prompt and efficient and informative and that the casino worked fine …if they had paid my winnings i would have been a regular depositer and played but have learnt from bitter experience that you should only play at casinos that treat you with respect.
Their crazy decision to reject $700 in proftshas probably cost them many thousands in deposits i would have made.
T Bell on October 4, 2006.
I finally got my deposit but it took Casinomeister’s intervention and City Club casino lost their “accredited” status with Casinomeister due to City Club’s attitude.
T Bell on September 23, 2006.
After playing blackjack a bit, I realized that City Club’s maximum bet limit was quite looooow at $50. Their other card games such as baccarat and casino war were the same. I decided to forfeit my winnings ($11) and $99 bonus. I only wanted my $99 deposit back which didn’t violate anything in their T&Cs. Despite 3 withdrawal requests, an email to the ‘lobby manager’, a thread on Casinomeister, a private message to the Casino rep on Casinomeister, I have not received my deposit back.
Lisa on May 20, 2006.
Nice casino and FAST and EASY payouts!
Janice on February 24, 2006.
I had to battle with them for every promised bonus. They still owe me match bonuses for 4 deposits. I gave up..not worth the trouble.
City Club Casino on February 24, 2006.
Player has recieved match bonuses in a timely fashion.
Scott on December 3, 2005.
City club is best. It is the only casino give me free 300 dollars birthday bonus.
Tatjana on April 20, 2005.
Last Sunday (Apr 17) was a great day. I played “Poker three”, began to win, and at the end of the day I won a total of $28,000. I still can’t believe it.
David on April 7, 2005.
Dear City Club Casino,
The very best in on line gambling is HERE! The very best in games and great graphics make for a excellent playing experience. You will have a life time customer here. Thank You for offering the best in gaming on line. And Fruit Mania ROCKS!
David
Merylin P. on February 23, 2005.
I just wanted to tell you that I really enjoy playing at the Race Track. Plus they have been so generous too. I just wish the machines were as nice to me, lol, lol
Patti W. on May 6, 2003.
A most pleasant playing experience. Games run smooth, and the customer support is good.
Marbos on February 25, 2003.
Great Casino. Great games and even greater treatment. This casino IS a good choice!
29 player comments/reviews on City Club Casino
Be very careful with this casino. They are not clear with the terms and conditions. They will give you 400€ bonus but only for the slot machines where they know you will lose money.
Only after having 3000€ and when I tried to make a withdraw I was informed that I didn’t follow the terms and conditions and they stole all my money. They said they sent me an email with that terms and conditions but never received it.
(More detailed)
Here goes a funny story: As this was the first casino of this type I was playing I was not aware of the term minimum wagering so when I tried to make a withdrawal they not only took my 400€ sign-in bonus as they never told me that I couldn’t be playing games with that bonus other than slot machines!!!
Instead they continued to let me play. They expected maybe that I’d lose the money I had. They were wrong instead I continued to win and without a word from them.
I was approached by them several times using the chat window. Always trying to advertise all the games they have, jackpots, etc etc. I talked with some of them of the support team to see how my account was and to confirm that my wagering was completed. Never and I mean never they told me that I was doing something that I shouldn’t. And they knew the games I was playing they even asked “how was my blackjack doing?†As soon as they told me that I had completed the minimum wagering I had 3000€ available. I tried then to make a 250€ withdrawal to see how the process is done and it was at that time that they contacted me to say that since I played other games than slot machines all the winnings and bonus would be lost. So with only 100€ investment I had 3000€ in just 1 week. But after all I had nothing. BE VERY CAREFUL WITH THEM.
I hate people that are not serious and especially those that treat clients like garbage, that’s the way I was treated without being flexible at any time.
These people my friend are like robbers for me. Believe me. To all the other guys that want to join me on making a complaint to the EU contact me. At least I will do everything I can to make sure that they are not allowed to have access to the European Union Market. I already contacted some people. Believe me guys, they will have problems.
Good evening, my comment is different from yours, deposited money, gave me bonus, I had to make bets for the bonus, I got money, I sent the documents and after six days paid me, I WILL CONTINUE TO PLAY.
Totally unsatisfactory. Unsolicited bonuses and then unclear and totally non transparrant wagering requirements. I has a large win like x600 times my deposit. I want to olinechat and asked them how much more I needed to fulfill the wagering requirement and made sure I filled that. I asked them to check that everything had been fulfilled. Then I had to send in passport/ bank statement etc and proof of deposits. Then they let me withdraw about x5 my initial deposit and wipe the rest of my account clear. I asked them to send me a detailed writting statement of account showing when wagering requirements were fulfilled of not and they will net supply this. Avoid and use reputable sites.
Total scum – stay well clear
I deposited £200, and without asking for it, they added £200 bonus.
I then won, so when I paid out they said "You may lose your £200 bonus"
May days go by (I deposited more instead of reversing my withdrawal) and then I have to send docs etc.
After a few weeks I get an e-mail saying they will only pay back the original £200.
Then they had the cheek to ask me to join their VIP scheme.
They claim "City Club enjoys an impeccable reputation both in the industry and among our customers" – this is total rubbish.
If you fancy throwing your money down the drain with no chance whatsoever of winning, these are the people for you!
I have to admit, anybody preading this try stay away from city club or Tropez etc, they will do their best to bombard you with as many bonuses as they can their ridiculous wagering requirements just means you are going to lose, lose lose… I like Playtech and can recommend if you do to, stick with the professionals with the likes of Betfred, Club365 and William Hill. They are top notch and have bad and good days their. With City Club and Tropez, it's just bad, bad bad! I made a payment to City Club, the transaction did not come through but left my bank, took me three days to actually get the deposit from them in my account. When i did they wacked a £15.00 bonus on a 100 deposit, just so i had to meet the wagering requirements. When i contacted chat, they were at first all happy smiley. Then as soon as i said i would like to withdraw from the bonus, the chat disconnected offline..Pathetic. Took me two hours to get rid of that 15 bonus, then the chat guy was all nasty at the end saying you cannot pick and choose, its one or the other (which i know its not as i have played my faiir share of playtech casinos). Yes, chat ended again with have agood day and very sarcy. I got up to 250 and went to withdraw, they said because i had £1.07p left from my last deposit, i also needed t meet the wagering requirements so theystill made me play 20x dep and bonus on a 50 deposit with no bonus…And yes it went when trying to meet it. Total scam! Stay away!!!!
I have been playing at the casino for a short time – I play play money and then real money, it's amazing how much you win with play money – yet as soon as you switch to real money, you don't get a dime. I had 508 spins on one game and only got 1 bonus game – pathetic – that is the last time they will get money out of me.
when it was good it was very, very, good. (and when it was bad it was horrid)
I suspect sometimes that it is redirecting me to a ghost site and I guess withdrawing funds is tricky compared to a physical casino. But seriously, Playtech is brilliant and given endless money I would play just as much because it is fun. But who can afford it if money can only go in and not come back out sometimes.
I would recommend you not to go gambling at cityclubcasino or one of their other casino, s, crowneurope.com and citytowercasino.com it is an scam
After I finally met the wagering, they found another reason not to pay me.
The first time I'd get, I got 115 euro bonus but 30 euro and this morning, I played and was s. shrugged that I wanted to pay more than euro profit 1970, but for the other that I did could they quickly threw out 85 euros so I no longer met the wagering.
So I had to go again to play the games, then I asked again away wagering payout to and complied when the wagering and then there was something else again.
I will put this on every imaginable forum, to protect others for these practices.
I deposited R200 recieved R800 bonus played and lost deposited another R200 and then R200 and then R400 a total R1000 won R6100 tried to withdrwa only recieved R5300 they took back the R800 and i waited 5 days to get payment and on the 5 day recieved a call to say they will only payout R2400 all kinds of rules laid out to me i have concluded that this Casino is a scam and advise all online casino players to refrain from them in fact all onile casines are questionable and are illegal so you have no recourse on them legally
I have deposit ZAR200.00 and received my 400% bonus – thus i had ZAR1000,00. I won about ZAR15,000.00 and wanted to cashout and couldn't because of the wagering limit – I had to play ZAR20,000.00 's games – OK so I playedon and when I wanted to cash out ZAR8,800.00 they ow told me that I lost my bonus and that I could only cash out ZAR8,000.00 Keep in mind, I had to play 20x ZAR800 because of the wagering requirement and now they took this bonus away. After I cashed out, they let met know that my payout is void and thay the can only pay me ZAR2,200.00 – thus stole more than R5,800.00 from me – I would never play there again – you cannot believe this people – I am also gonna give instructions to a attorney friend of mine to proceed with the issue and service of a summons.
Cityclub casino is not to be trusted,i received an email from them about a promotion that said come in today play the gladiator and if you manage to get 2 scattered symbols within your 1st 3 spins you win $100.
I got the scatters and emailed them and they reply that i didn't receive the promotion email and i'm not entitled to the $100.So i forward the email to them that i received from them and they said they would get back to me.
When they did reply they stated i can't get the bonus because i had to play $25 per spin to be able to receive the bonus LOL..buyer BEWARE this site is terrible
Following up on my last comment about this site, they did eventually pay out my girlfriend, so I guess they're legit and I retract my previous statement.
I don't gamble online personally, but my girlfriend was playing slots at City Club Casino the other night and won a jackpot worth $8600, but when she tried to withdraw it, the transaction was declined. This site is a scam.
i have played many sites and at least get some play from my money (never normally win) but city club is real bad, i deposited £110 and had 3 bonuses no more than £3. it was terrible. it gives you lots of 2 scatters but alas not 3. other sites give you more bonuses even if they are not big wins, but this was real bad, and smelt of a scam while i was playing, but alas i still gave them a chane and carried on playing. wont be coming back to this, steer clear
for the fourth time I make a deposit to this casino and get a bonus of 100%. so I play,like the other times on Marvel games and normal slots, I won 1500 euro! I make a withdraw,and read the T&C,and wagered more then 25 x. one week later I got a email that the winnings are voided! I logged in at the casino and see that they taken my 1500 euro! so I get nothing! because I was playing on ,not allowed,games ,they say.
but in the general T&C it don,t stay that you can,t play the Marvel games. not allowed games are the progressive games and card games. I won on the 26 may 2010. and what happend now,they have changed the T&C on 2 June 2010. They have stole my money,and now the manager say,when I do a deposit now with bonus,you can play also Marvel games,for withdraw! baddest casino ever,als crown europe casino,is the same.
they give me now 50 euro free,for the problems. that is nothing for the 1500 euro I lost,and all my deposits before.
i have the same problem as christopher
my nightmare starts here
cityclub casino is a scam.. i sign up with 400% bonus.. win 57000dkk. try cash out.. but got decline as i have not meet my wager requirement. normally or other casinos they only took the bonus away and not the winnings.. but cityclub also took my winnings too. but theres no way to find out how much i have wager and how much i need to wage.. the online support is dead sometime and not 24/7 as the promise.. . i have a nightmare.. 57000dkk is like 13000NZD.. a lots of money. also if i only win 100dkk i don't think they bother to take it away.. but 57000dkk they do.
Hello, I have experienced there a very good customer support and when I asked for money the gave it to me with no problem. I will play there again.
#City club was the most dissapointing casino i have ever played at – and i have played at a lot .
I made my deposit and received my bonus – and i fully understood the wagering requirement and the fact that i could not play 'jackpot games' . I played for several days and it was great , eventually i built up a ballance of about 1000 dollars and was sure i had completed the required playthru. I emailed support and was told that playthrough was completed and i was free to withdraw all of my winnings 'at any stage' . #now i could have taken my money but figured i would be fair to the casino and so i carried on playing with what was now my money .During the fun i played queen of pyramids with my 'fully withdrawable' profits . played lots of slots , won a bit , lost a bit , took the ballance down to about 750 dollars and thought i would take my winnings ……they denied the lot and returned my original deposit and removed all my winnings – i pointed out that the funds were cleared and withdrawable but received no help….very very dissapointed.
I would say that support was prompt and efficient and informative and that the casino worked fine …if they had paid my winnings i would have been a regular depositer and played but have learnt from bitter experience that you should only play at casinos that treat you with respect.
Their crazy decision to reject $700 in proftshas probably cost them many thousands in deposits i would have made.
I finally got my deposit but it took Casinomeister’s intervention and City Club casino lost their “accredited” status with Casinomeister due to City Club’s attitude.
After playing blackjack a bit, I realized that City Club’s maximum bet limit was quite looooow at $50. Their other card games such as baccarat and casino war were the same. I decided to forfeit my winnings ($11) and $99 bonus. I only wanted my $99 deposit back which didn’t violate anything in their T&Cs. Despite 3 withdrawal requests, an email to the ‘lobby manager’, a thread on Casinomeister, a private message to the Casino rep on Casinomeister, I have not received my deposit back.
Nice casino and FAST and EASY payouts!
I had to battle with them for every promised bonus. They still owe me match bonuses for 4 deposits. I gave up..not worth the trouble.
Player has recieved match bonuses in a timely fashion.
City club is best. It is the only casino give me free 300 dollars birthday bonus.
Last Sunday (Apr 17) was a great day. I played “Poker three”, began to win, and at the end of the day I won a total of $28,000. I still can’t believe it.
Dear City Club Casino,
The very best in on line gambling is HERE! The very best in games and great graphics make for a excellent playing experience. You will have a life time customer here. Thank You for offering the best in gaming on line. And Fruit Mania ROCKS!
David
I just wanted to tell you that I really enjoy playing at the Race Track. Plus they have been so generous too. I just wish the machines were as nice to me, lol, lol
A most pleasant playing experience. Games run smooth, and the customer support is good.
Great Casino. Great games and even greater treatment. This casino IS a good choice!