Cocoa Casino
Cocoa Casino Review
Cocoa Casino has undergone a recent renovation. The newly redesigned casino is not just sporting a new look, though, it is also carrying a brand-new license issued out of Curacao after issues with its previous one. The new and improved Cocoa Casino has expanded its gaming library, too. It has featured software from Rival Gaming since it launched in 2006, but now also serves up games from BetSoft Gaming, Spinomenal, and a few other providers.
This is an online casino which aims to serve up options for its players. There are over 300 playable games available in both downloadable and mobile casino platforms. Players can also expect to find mobile slots and 3D slots in the casino’s collection, as well as new and improved bonuses and promotions. Let us begin our Cocoa Casino review by taking a closer look at these nifty new deals.
Cocoa Casino Bonuses and Promotions
Cocoa Casino has recently revamped its welcome bonus. New players are going to be able to pocket considerably richer free spin deals than before, as well as the usual array of bonus cash. The revised terms and conditions attached to the casino’s bonus package are also considerably fairer than they were in the past. This will no doubt help Cocoa Casino build up its reputation as a new and improved, fair place to play.
After pocketing the welcome bonus, you can start to look at some of the other brand-new deals that Cocoa has to offer. One of its more long-standing offers is the Daily Cashback deal. This promotion can see players earn between 10% and 30% of the previous day’s losses when they deposit and play games. There is also a 25% cashback bonus up for grabs for players who lose $100 or more between Monday and Sunday the previous week.
Wednesdays are ideal for players who like to bet with Bitcoin. On these special days, players can claim a 111% match on all Bitcoin deposits, with low wagering requirements and no maximum cashout limits. Additional Bitcoin deposit bonuses can be claimed when you regularly deposit into your account.
Two other bonuses which you may wish to check out include a Tuesday Happy Hour offer and a Monthly Bonus. The former delivers players a cash bonus if they have deposited the week prior. The latter serves up a one-off special deposit deal to depositing players. There is a VIP club in place at the site, and it spans four tiers. Perks of the program include weekly cash bonuses, comp point rewards, birthday rewards, and daily/weekly cashback.
Cocoa Casino Free Spins No Deposit Bonus and bonus code
At the time of this writing, Cococa Casino is offering an exclusive no deposit bonus to the visitors of reviewed-casinos.com. All you have to do is sign up and you´ll get additional free spins with no deposit required. This time, no bonus code is needed. Though please note that there’s a maximum cash-out involved. More info on this offer can be found in the bonus section further down on this page!
Cocoa Casino Games
Part of the relaunch that Cocoa Casino has planned means expanding their gaming collection, so players have a greater array of games to choose from. The online casino now supports over 300 games from more than one provider. In the past, Rival Gaming was the sole developer associated with this casino. Now, players can expect to find games from the likes of BetSoft Gaming, Tom Horn Gaming, Spinomenal, and Saucify as well as Rival. Together this makes for a formidable library of titles for you to choose from.
From the lobby, players are at liberty to chop and change between hot games, online slots, table games, video poker and specialty games. The instant play platform of the casino only offers around 180 casino games, so players will want to download the casino software if they want to get access to the full array of 300+ titles.
While live casino games are not supported, many casino classics can be played in RNG (random number generator) format, and these include blackjack, roulette, table poker games, craps, a version of war, ride ’em poker, and baccarat, amongst others. Video poker and instant win titles such as scratch cards, bingo and keno can also be played.
Most of the top titles at this site are slots. They include classic slots, video slots, i-slots, and jackpot slot machine games. Amongst the types of betting games you can play are Bust-a-Vault, Winsanity, Popping Piñatas, Cleopatra’s Coins, Doo Wop Daddy-O, and the Golden Gorilla slot machine.
Payments
Players at Cocoa Casino will find an adequate array of deposit methods that they can use to play online. Bitcoin is one of those options, alongside VISA and MasterCard, Skrill, Neteller, Paysafecard, Neosurf and Poli. Not all these options are going to be available to everyone. For instance, Skrill and Neteller can only be used in specific countries. Most offer instant transaction times (save for Poli, which takes up to 30 minutes). Minimum deposit limits are set to $25.
Cocoa Casino now accepts Australian and US dollars, British pounds sterling, euros, and South African rand in a bid to appeal to a global audience.
When cashing out at the casino, you will find fewer banking options to choose from. Those which are accepted include Bitcoin, VISA, Neteller and Skrill, and once more, Skrill and Neteller cannot be used by everyone. In fact, players based in the USA and the United Kingdom can only currently withdraw funds using Bitcoin, which is strange. A minimum cashout limit of $25 is in place, with players looking at transaction times which range from 1 to 7 business days, from Mondays to Fridays. Players may be required to go through the KYC (know your customer) process before withdrawals are completed.
Customer Support
Despite the redesign, Cocoa Casino still does not offer an FAQ (frequently asked questions) guide for its players. Instead, players should use the live chat option if they wish to obtain assistance. This is no bad thing, though it represents the quickest way to get help. Alternatively, an e-mail (support@cocoacasino.com) support option is also on-hand.
Verdict
Since its redesign and change of ownership, Cocoa Casino has proved that it has a far better business strategy and is a lot more open to giving casino players what they want. Fair promotions and bonuses and an impressive library of safe games from multiple providers are just a few of the highlights of this new and improved online casino site.
Cocoa Casino Player Comments
i been waiting since 1/06/24 for a lil $50 withdraw …my documents been accepted 3 times now i gotta wait 12 more days and i just got another email telling me to submit my documents again …i think they doing it on purpose…online support in casino wont een reply to me its ridiculous really
I requested a payout on June 25 asked about my money on 28th was told I had to verify so I did asked about my money a week later was told it takes up to 12 days ask after 12 days they said don’t count weekends or holiday ok so now it’s been 12 days not counting weekend and holidays and now they won’t answer my messages I’ve never had to wait this long for a Bitcoin payout before questioning if they’re gonna even pay me
I’ve waited since the 10 th of December for a withdrawal still pending in my account it’s now the 28 th December
All I get I excuse after excuse
I’m so upset and angry
New owners took over this casino and all my documents were on file with their 4 casinos. Its states you only have to do this once. Its been 12 days, they asked for documents those were sent 9 days ago, using delay tacttics, exuses and now just plain ignoring me. They owe me 1K . They have 2 means of withdrawels one bank transfer the other bitcoin. I have used this credit card on many sites including theirs and always cashed out with bitcoin. They say it source to source so why isnt the payment source to credit card available online. They said they would make an exception this one time But yet to send me my money. Everytime I play they are constantly chiming in thru chat to get me to spend my money, even calling me at home several times but when it comes to paying me they ignore me on chat. several emails were ignored then finally they just say Ill let finance dept know. They are in no hurry to pay and am left wondering now if they are going to pay. They dont mind taking your credit cards at all but do not offer credit card withdrawels on their site.
They are giving me the run around about my money when it’s time to pay me. They asked for my Identity documents and proof of residence. I have done that and they said all is in order but till today nothing coming from them
Casino reps when i checked about playthrough and cashout completely misled me ..I requested a 700 dollar withdrawal talked to reps and they said everything is good for withdrawal then slow played me about some verification docs. Then never paid me but said they did but I was only receiving 194 but never got it ..they won’t call or contact me they will email only and when I asked for what account they put it in they ignored me and kept quoting something I was not even asking
Every time I place a withdrawal request, it takes longer and longer for them to process. Their withdrawal limit is $500 each time, so it is very low compared with other casinos. Their policy is payment from 1-7 business days, however I have only paid once on-time. It is getting really delayed now – my payment is now going on 18 days and all I get are excuses from their reps.
Hi Mary,
As informed earlier, our payments platform has encountered a technical issue with Bitcoin which they are currently resolving.
Your withdrawal will be paid shortly after the technical problem is solved.
Thank you for your understanding and patience with this matter.
Made withdrawal request on Monday 29th august have been waiting 9 days and 7 business days but still not processed even though they state 1 to 7 days.I have verified my account and my ID tried contacting live chat but they seem non existent.
This is my first withdrawal and is not the best experience for a new player to endure. Overall I like the site and selection of games but the withdrawal issue seems to be a reoccurring issue for most commentors on here when it comes to complaints/issues with the casino.
received payment to my crypto account…so i did get paid out, next time i shall be aware of the timeframe, as this was my first withdrawal i was worried because of how long it took.
but happy to report all legit i got paid and i will deposit and play here again
Hi Gro76,
Congratulations on your winnings!
Your withdrawal is in the final stages and should be processed in the next 24 hours.
Hope to see you again in our winners’ list in the future!
Why would this casino get 3.5/5 stars? I would give it 0….
They won’t pay you on time, I’ve been waiting 9 business days for a simple 200$ cashout, there’s no answer why or when they delay your withdrawal.
Hi Karl,
Congratulations on your winnings!
Please note that we count only business days for your withdrawals as our Finance Dept. is closed during the weekends.
You are on the 7th business day and I can see your withdrawal is in the final stages. According to our track record, you would receive your withdrawal within the next 24 hours.
Thank you for your patience, please note that we have to pay hundreds of players every week.
So initially I had a great experience with this casino. Won $1000. They cap daily withdrawals @ $500. Or at least for me. So I requested payout and provided all necessary documentation. More than enough. Sort of my staple for online casinos which I am verified at several.
It’s been a week or two with no communication. I understand things take time, but to simply leave a customers queries unanswered is unacceptable. In addition, once I requested a payout. The other $500 went poof. I realize gambling is a risk. But to have a $500 continuous losing streak right after requesting a payout seems suspicious.
I think it would behoove both, the player and the casino, to have some sort of outline or timeline mapping out the process of verification along with documents needed and a timeline for said process.
In addition, same type of thing applies to the withdrawal process. I have read T&C and I didn’t see anything of the sort. I hope this gets resolved in a timely manner. The other casinos I play out. An almost instant payout after the initial verification. I won’t be playing here in the future.
Hi Cortneylayne,
Thank you for your review. We will be more than happy to pay your withdrawal but first you must complete your account’s verification. You received an email from our security department on August 7th and we still haven’t heard back from you.
The email states that you still need to send your Utility Bill and signed copy of our Verification Form.
Once these documents are submitted and approved, your withdrawal will enter the payment queue.
Thank you for your time and cooperation!
I have been waiting on my payout since July 15. Customer service told me several times that there was no issue and I was within their (1-7 payout period). It’s clearly passed 7 days and no payout. Customer service is finally saying that it’s delayed but I am aware. I want to know when I will be paid and I want to be paid. Disappointing customer service as well, just rude.
Hi Brittany,
Thank you for your review.
I can inform you that your withdrawal has been paid. On very rare occasions, when there are high volumes of withdrawals and summer holidays involved, there might be a couple days delay on withdrawals. Fortunately, we are now caught up and your winnings are in your hands!
Congratulations on your winnings and thank you for your patience!
I’ve been waiting for my payout for 9 of their so called business days now. All their support keeps saying is they’ve notified financial support and I’ll receive an email when my payout has been complete. I have deposited hundreds if not thousands there and waiting this long has not made me really want to spend any more money with them.
Hi Erin,
As per my records, our team has processed your withdrawal on July 8th.
Congratulations on your winnings!
Hi Erin,
My sincere apologies for this delay.
I will personally review what happened here and get your payment processed as soon as possible.
I’ve added a $50 VIP Token to your account for the inconvenience.
I have been waiting for my payout. I won on free spins they said I had to deposit in order to receive my payout. So I sent money via big coin. Now I’m waiting on my payout. Still haven’t been told that they have been confirmed, and still haven’t received my withdrawal
Hi Jonathan,
As per our communication with you, we requested that you send a valid proof of address. You sent a valid utility bill yesterday and we are currently in Easter holidays. Nonetheless, I managed to get someone from our Security Department to review it and it has been approved. Your account is now validated and your withdrawal will enter the payment queue on the following business day. Please allow 1 to 7 business days from then for your withdrawal to be paid.
Thanks for your time and cooperation.
I claimed their 5 free spins every day for a year promotion, which was great, until the 1st time I actually won enough money to cash out. During the time I was waiting for my payout I was unable to claim my 5 daily spins. I was assuming that was because I had a pending withdrawal, and that assumption was confirmed by a member of their support staff. However after my withdrawal was delivered my free spins were never returned to my promo page. Nowhere in the bonus terms for this promo does it mention that if you win enough to cash out you will no longer receive your daily spins. I tried to explain to support that this is poor advertising and customer service and that I would have played the money I won rather than cash out in order to have my free spins back, but they were unwilling to reactivate my promotion or compensate me in any way for my dissatisfaction. They told me that the promotion was for customers who were not “lucky enough to win.” I guess loyalty isn’t their first priority.
Hi skcrow,
Thank you for your comment.
The 5 daily free spins are available only for players with full promotional eligibility. This is clearly stated in our terms. Please note that our promotions are designed to help players have bigger chances of winning. The casino reserves the right to limit promotions if a player has won considerable amounts at our games.
Thank you for your understanding.
My first ever deposit with a bonus I picked to be able to play blackjack was not honored to me I messaged live chat and was not helped what’s so ever I haven’t even played one cent if my deposit and was treated extremely badly by the worker from the site extremely bad customer service
Hi Hronis,
Thank you for your review. Please note that you claimed a promotion that is for slots only. The terms of each promotion are clearly stated in the cashier, prior to claiming them. Unfortunately, we cannot allow you to play slots with that promotion, but we will be happy to void the promotion so you can play any game with your own deposit funds.
In the future, we kindly ask you to read the terms of the promotion you intend to claim so there are no unexpected surprises.
Thank you for your attention.
I submitted my first withdrawal on sept21 at cocoacasino for 500. I was told it would take up to ten days to process.. shortly after a set of Documents were requested and I provided what was asked even though they try to make it difficult because the files have to be pdf under a certain size which is about 10 times smaller than what the original image was . After submitting I heard nothing. So I asked if that was everything they needed and they said yes. I waited the ten days then they said well that 10 business days . I waited until 10 business days. Then everyday for 4 or 5 days they kept saying it will be soon they have escalated my withdrawal.
After a week and a half of this I started demanding to speak to a supervisor and they stopped responding at all. Sometimes it would say so and so joined the chat but would say nothing. I even went to a sister site because it’s the same customer service reps. Anthony whom I was in the middle of a conversation with on cocoacasino.com came on and I asked why he could respond here and not at cocoacasino.com. There was no reply on the sister site but in the cc website he said sorry to hear that in response to what I was texting about what was going on. After he would not say anything else. Ever since there are no more responses. They will not communicate with me at all.
Hi Barrett,
I’m happy to see your withdrawal has been paid on October 10th.
We are resolving some technical issues with Bitcoin payouts that were responsible for the delay. By mid-October, we expect all BTC cash outs to be processed within 7 business days.
Thank you for your patience and understanding.
My verification was completed in two days which was quick, but I’ve now been waiting 12 business days for my payout and still just keep getting told that my enquiry will be passed onto the finance team…it’s getting ridiculous and I’m getting quite annoyed, especially as the casino itself states that withdrawal times are between 1 to 7 business days…
Hi Dannika,
We attempted to pay your withdrawal but you entered an invalid BTC address. We have emailed you to please send us your correct address so we can successfully process your withdrawal.
Thank you for your undestanding and cooperation.
First time I´ve ever won like this online. This is a great casino. Love the games and I love the integration. The games are fun, exciting..these 4 sister casinos.cocoa ..paradise8..this is vegas ,Davincis gold , are by far my go to spots.
Soooo having said that i would like to add that i won and sent in all documents and its going on 2 weeks I´ve been waiting for 2 pending payouts for 9 days. Documents have been verified and now they are rolling me over. I won fair and square. It’s been way over 1-7 days. I´m not even wasting my time on a review seeing nothing in my cashapp bitcoin wallet. But i have hope and its the best casino around..so im rating it a 5.
Hi Sascha,
First of all congratulations on your winnings! Rest assure we will pay your winnings and within the established time frame.
I see you requested your withdrawals on August 9th and August 10th. Please note that your withdrawal enter the payment queue (1-7 business days) after your documents are approved. Your documents were approved on August 12th.
So your withdrawals have only been in the queue since August 13th (Friday) and today August 16th (Monday) is the second business day.
Nonetheless, I have sent a message to our Finance Department to have your withdrawal in the priority queue. You can expect the first payment within the next 24 hours. Congratulations once again!
I won $125 and requested a payout via BTC and was sent an email requesting some security documents. When I try to send them the files are to large and won’t go through. I’ve tried reaching out to them for assistance and haven’t got a response yet, does anyone know what to do in this situation? Thanks
Hi Kevin,
Thank you for your review. We kindly ask you to note that this is a sister casino. You won at This is Vegas.
We replied to your email from August 12th within a couple of hours:
Thanks for choosing thisisvegas.com
Please try to send it in PDF format. One file per email.
If you need any assistance don´t hesitate in contacting us.
—-
Please check if our reply arrived in your spam folder.
We kindly ask you to send the documents in PDF or JPG file, one attachment per email. You are welcome to send several emails to us. Please send the files from your registered email address so the documents are automatically tagged to your account.
Thank you for your time and cooperation.
Oliver King
Fab Four Casino Host
Been waiting over a week for my payout and submitted all required docs for verification.
I was told my payout was escalated on Monday and will be paid very soon. Still yet to receive anything and stopped responding to my emails.
Who knows if I’ll ever see this money.
Hi Ryan,
Thank you for your review. We must inform you that your withdrawal entered the payment queue on the following business day after your account verification was completed. Your account was fully verified on August 6th (a Friday), so the withdrawal first entered the payment queue the following Monday (August 9th).
That said, I can see your withdrawal is in the final payment queue in this moment and I expect it to be processed within 24 hours.
We aim at processing withdrawals between 1 and 7 business days.
Thank you for your patience and congratulations on your winnings!