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The chat service is horrible, the representatives don’t know what they’re doing. They leave you hanging when they don’t like if they’re being challenged. I requested my bonus funds after making 2 cash deposits and they played dumb. My account will be closed ASAP.
We apologize if you had a bad experience with our support staff. We will be happy to look at your case again and help you in any way we can. Feel free to email us at firstname.lastname@example.org and direct your email to me, the casino host, Oliver King.
I will be happy to personally look into your issue.
Thank you for your time and cooperation.
I worry that cocoa is still up to their old tricks. Crypto is not really helping the payment times at this casino and it is still hard to win here. The daily cashback offer is very good though and I will keep playing here.
Thank you for your feedback.
We will be happy to review if there are any obstacles to your withdrawal. Please note that we do require security documents to be submitted and accepted prior to the first cash out. Feel free to contact me at email@example.com and I will be happy to personally review your account.
We’re glad to hear you like our daily cashback. Have you tried our weekly 25% cashback?
Hope you get more wins in the future. Keep up the good luck!
I’m the new casino host for Cocoa Casino. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.
Thanks for your time and attention. I wish you good luck at our site!
At first glance Cocoa Casino looked like any other casino. Pretty descend promotions, some nice slot games and pretty stable software. Then I hit the I-slots and I really started to enjoy it. I-slots are like anyother multibar slot game but with a twist, some are interactive others are not. But all tell some sort of story while you play. This is what makes the games really stand out form any other I have played before. From support I could get fast anwsers to all my questions, although haven’t tried the phone support I did try their Live chat and Email support which was easy to use and fast. I have found little negative about this casino nor any of their sister casinos on the web or in forums. My advice is try them out, they got good promotions and great support. Just try the fun games this casino might not be for everybody but it sure was it for me.
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