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I met all of the wagering requirements and jumped through all of the hoops to get my payout I was told it would take anywhere from 5-7 days in still waiting exactly one month later for my cash out… And now they won’t answer me on the customer service chat! Took 5 min to add to account now I can’t get my money. Figures!
Thank you for your review.
Our records show that you have not completed your account’s verification process. We emailed you on June 28th with information about the documents still missing. We will email you again with what is required to complete your verification. Once your account is fully verified, we will be very happy to process your winnings.
Thank you for your time and cooperation.
My verification paperwork was approved 4/25 my payout request was submitted 4/27. Finally on 5/13 I received an email that my payout was processed but the funds are not in my Bitcoin wallet and there is nothing in my transaction history of a payout ever being requested or processed on my account. I contacted customer service and they tell me I must have provided the wrong Bitcoin address. I only have 1 Bitcoin wallet, there is no way I provided someone else’s address. I don’t even know anyone else that has Bitcoin.
We have sent you a new email with the blockchain confirmation of the payment made. We paid to the address entered in the cashier at the time of requesting your withdrawal. Please reply to the email and confirm that this is your wallet’s address.
As stated in our terms: When requesting a Bitcoin withdrawal, the player must enter their BTC wallet address in the cashier. We will only pay to the BTC wallet registered at the time of requesting the withdrawal. The casino will not be held responsible if a player enters an incorrect Bitcoin address when requesting a BTC withdrawal. If we complete a BTC payment to a BTC address that does not belong to the player (due to an error by the player when requesting the withdrawal), we will not re-issue the payment.
Thank you for your understanding.
It was deposited, thank you
Been waiting 11 days on a withdrawal. When I asked why my withdrawal was taking so long I was told “fingers crossed”. Could only withdraw via crypto but yet deposited on card. I am in doubts if I will ever see my money. I have emailed several times also but they do not respond.
Thank you for your comment. You will indeed get paid. Please note as stated in our terms and conditions, your withdrawal entered the payment queue the business day after your documents were approved (Account verification was completed). Your documents were approved on April 13th.
As such, your withdrawal is within the normal processing time of 1 to 7 business days. It is in the final stages of processing and should go out within the next 36 hours.
Thank you for your patience with this matter and congratulations on your winnings!
Horrible customer service, they tell you the same thing over and over again. Been waiting for $500 payout that was won on March 14th, payment could not be made to Skrill prepaid so had to resubmit to Bitcoin. It says 1 to 7 business days for payout and im on day 8.
Our records show that you have been paid today. Please note that you requested the Bitcoin withdrawal on April 8th and we count only business days for the payment queue. You have been paid on the 3rd business day.
Enjoy your winnings, congratulations!
Please note that we are happy to pay your withdrawal within the established time frame, once your account is fully verified. My records show that you have not submitted your Security Documents. Please complete your account’s verification, we can process withdrawals.
The chat service is horrible, the representatives don’t know what they’re doing. They leave you hanging when they don’t like if they’re being challenged. I requested my bonus funds after making 2 cash deposits and they played dumb. My account will be closed ASAP.
We apologize if you had a bad experience with our support staff. We will be happy to look at your case again and help you in any way we can. Feel free to email us at firstname.lastname@example.org and direct your email to me, the casino host, Oliver King.
I will be happy to personally look into your issue.
I worry that cocoa is still up to their old tricks. Crypto is not really helping the payment times at this casino and it is still hard to win here. The daily cashback offer is very good though and I will keep playing here.
Thank you for your feedback.
We will be happy to review if there are any obstacles to your withdrawal. Please note that we do require security documents to be submitted and accepted prior to the first cash out. Feel free to contact me at email@example.com and I will be happy to personally review your account.
We’re glad to hear you like our daily cashback. Have you tried our weekly 25% cashback?
Hope you get more wins in the future. Keep up the good luck!
I’m the new casino host for Cocoa Casino. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.
Thanks for your time and attention. I wish you good luck at our site!
At first glance Cocoa Casino looked like any other casino. Pretty descend promotions, some nice slot games and pretty stable software. Then I hit the I-slots and I really started to enjoy it. I-slots are like anyother multibar slot game but with a twist, some are interactive others are not. But all tell some sort of story while you play. This is what makes the games really stand out form any other I have played before. From support I could get fast anwsers to all my questions, although haven’t tried the phone support I did try their Live chat and Email support which was easy to use and fast. I have found little negative about this casino nor any of their sister casinos on the web or in forums. My advice is try them out, they got good promotions and great support. Just try the fun games this casino might not be for everybody but it sure was it for me.
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