JackpotCity Casino Player comments

271 comments on JackpotCity Casino

Hilda on March 3, 2021. Reply

I withdrew $1200 on 12/02/21 & have been live chatting every day since. Was told 2 days ago that my winnings have been confiscated because of card/player mismatch. I’ve been using my husband’s debit card since registration in 2018. Rule change in January 2021 means I’m not entitled to winnings. Live chat consultant said I will get a refund for funds deposited within 2-8 days from 1/3/21. It’s back with operations department & they can’t tell me the amount or exactly when I’ll get it. I’m not holding my breath like I did waiting for $1200 I’ll never get. I’ve put in 10x more in than I’ve ever taken out. Seems like there’s always a delay or an excuse when it comes to pay outs. Player beware & read the fine print as rules are prone to change, without notice.

Pamela Savage on February 23, 2021. Reply

I have submitted all of my identification like requested several times. It is over a month and I still have not received any of my winnings. I even received confirmation that they would be processed this week. When I went on live chat to ask what the delay was I was told my winning were being held again. I feel frustrated and disappointed as of today I the impression I have is that this is just a scam. Hoping I’m wrong as it was fun to think I won something, I shouldn’t be gambling anyway.

Heather Davies on February 15, 2021. Reply

I have been waiting 2 weeks for my withdrawal. It is 8500, i chat everyday and get a different answer. At the end of every conversation i get told dont worry you will get your money. Well i am beginning to think that wont happen and i would really like it.

Michelle Chabalala on February 14, 2021. Reply

I made a withdrawal of R500 and they said it wil b deposited within 4 business days but its been two weeks already still nothing. The live chat ain’t working, you never get response, yhey don’t respond to their emails.

Jean Rowe on February 9, 2021. Reply

I won $3000 the end of Dec. I withdrew the money and they said they needed verification of who I was before I was paid out. I sent the info. Still have not been paid out and it has been over a month. I can’t even connect with live chat…it doesn’t work. no way to get in touch with anyone. I spent almost $800 of my own money

Michael on February 9, 2021. Reply

Well I signed up because I checked first to make sure they had Keno, which numerous sources said that they did, they even mention keno on their own website. After signing up and depositing $20 I try to search for keno and there is nothing. So I go in to online chat and am first told that I may have to try using different browsers, apparently chrome doesn’t allow you to play keno or something like that. Tried a couple browsers and nothing. Then I was told that it could be due to fake websites. They finally figured out that the game has been removed even though if you search jackpotcity keno you will definitely be led to believe they have several keno games. Now, trying to get my money back was a whole other hassle. First of all if you deposit $40 and decide you don’t wish to play because they don’t have the games they advertised you will be out of luck because no matter what you deposit you can’t get your money back until your balance reaches $50. So I found out that if I deposit more money I will then be able to take my money back. They had to remove the $20 bonus I had received first and after they did that I for some strange reason was no longer able to deposit any money at all. It said it was a bank error but that is not the case. I have a feeling once they found out I was unhappy with being deceived and wanted my money back they did something that wouldn’t allow me to deposit more money so I could then withdrawal it. I was told to contact my bank, after already spending a half hour in live chat trying to get my money back. Not a very good experience with this BS company.

G on February 9, 2021. Reply

I had 2 separate deposits through etransfer leave my Bank account but not be deposited to my jackpotcity account… now I have been trying to be refunded that money for 6 weeks. I have sent my bank statements, deposit reference numbers and all the details they have asked for. Every Time I try to have it rectified or get an answer it’s a different story. One day it’s 24 hours to have a response then 48, then 7 days then 7 business days and now I am told a minimum of 7 days with not maximum. I have documented all of my chats and promises and when I request to be connected with one of the 5 customer service representatives through chat they are not available, very frustrating and disappointing.

Vicki on February 7, 2021. Reply

I still had 1 more 100% bonus match got an email to do a deposit so I did and it never honored the match. Contacted online chat and he said nothing he could do. They are on Malta so beware Canadians this one is NOT worth even $20 bucks!

Bomac62 on February 6, 2021. Reply

Won 200 on a game last month but wasn’t credited to my account. Chat says I didn’t and referred me to my play history, win wasn’t there. she asked if I had a picture of my win. I should have seen that for the red flag it was. Nice way to say sorry your SOL for not having photo proof. So I thought well a malfunction so I deposited money today to play , never showed up in my account. Chat says wait 4 to 5 hours, that’s not what it says on the banking screen. They tell me they can see my deposit but its “Interacts fault,” you can’t see a deposit until its accepted, I am on the phone with bank and they can see it was accepted as well.So I want my money back, then they say wait 3 business days if not returned chat us up again. I am grateful that I just discovered this site and went very slow has opposed to my normal jumping in with both feet. I am only into them about a grand in a few weeks , I chose to go slow to test the waters so to speak. I won’t be swimming there anymore. On a positive note their demo games play really really well, your always up on those, lots of bonuses and free spins. lol

Tom L on February 5, 2021. Reply

Overall the game play was reasonable and although I have never won anything worth withdrawing, I have a Huge Red Flag for deposits. Money deposited never made it to my account and it’s pretty much a write off according to my banks security team. I was advised to stay clear of the site and change all my passwords. Also they cannot recover the funds that were sent. Truly an awful experience and should.e flagged as wirefraud.

Mike VanBuskirk on February 5, 2021. Reply

I’ve played this site many times and have never had a problem get my withdrawals. Until the last time I played I had multiple wins and it now has been almost two weeks still not paid out. I’ve was asked for documents, so I sent them in then I got a email saying I didn’t need the documents. But yet I still haven’t been paid my withdrawal.

Carissa Kaminski on February 4, 2021. Reply

I’ve been waiting for my winnings for a week. I just recieved an email stating my funds were reversed and they need a new deposit method. I want an etransfer? Who the heck do you screw that up? I got a text stating my etransfer was on the way 4 days ago. Now the money is back in my jackpot city account and I have to go through all of this again. If I ever get my money I will not be playing in this casino again

Bart on February 4, 2021. Reply

Deposited money played won $1500 tried to withdraw. Than they
Asked me to send them my ID. I sent them days pass no reply.
Than I ask how long it takes to check ID. No reply but just telling me to keep playing and deposit more money. They have not paid me
The $1500 dollars I won to this day.

Michelle Daines on February 2, 2021. Reply

I played today for the first time on the site in King of Cash and won 10 free spins at $5.10 and an additional 4 identical scatters during the spins gave me additional spins but…. the screen froze and said general error and when I attempted to reenter the game it repeated the same message. When I used live chat they said erase cookies and restart the computer which I did. The game restored without the additional spins from the 4 identical scatters. Live chatted with them for 3 hours to get them to pay out my $800 deposit minus my losses and wins so I could move on and not use their site. They closed my account without crediting me the winnings but that is not the issue. The issue is that their site has an unstable connection that can end your game at any time. It is not about the money. It is about playing on a site that is stable so that your game is not interrupted. There have to be regulations about their connections and since they get to keep the potential winnings, it is a serious conflict of interest. I cannot continue to play on a site that has an unstable internet connection that can present general errors and disconnect you and that can reverse or deny free spins that represent compounding potential winnings. I have verified my connection and it is normal speed and not unstable. This site is regulated by Kahnawake Gaming Commission that is not taking calls. I will restrict my play to government casinos like the Montreal Casino where this kind of issue would not occur. I do not trust Jackpot City anymore.

Dave MacDonald on February 2, 2021. Reply

We are in Toronto, Canada and requested a C$300 withdrawal on Sunday night and had the money in our account on Tuesday morning! Thank you.

Gregori Coelho on February 2, 2021. Reply

I won $1453 playing a slot game in the JackpotCity. However, the casino did not pay this$1453 on my balance. I talked to the staff, and one of the customer representatives said that I won this amount, but they would investigate and give me feedback in 48 hours. Today, after 3 days, I needed to get in touch with them for the fifth time, and another customer representative told me that they do not have a history of my winning.

Greg on January 31, 2021. Reply

Do not buy into their 50, 80, or 90% bonus e-mails! Once you log in and buy how ever much you want, the bonus doesn’t turn up. you need to message them to find out where it is, but if you have pent any of your initial investment, they take that off beforehand and will only give you the match bonus for what’s left rounded to the $10 dollar

james grey on January 31, 2021. Reply

its bad when you make a deposit in here on the page they give you and it says five to ten min and it will be in your casino account but thats not true ..i did do that and i had to wait almost 6 hours to get it and they new it would take that long .but could not put up a notice letting there players no that so when you ask for your money to be put back they say it could take up to 24 to 48 hours .then i had a agent tell me that it was my bank .then they changed there mind when i said it already gone from my bank in five min but still not in my accont on the casino .then the agent came back and said that they are real busy with deposits and they are sorry .bjut at first they tried to tell me it my my bank … not to happy with this casino not at all and this is not the first time this has happend so im realy not happy now

J. Cullsworth on January 29, 2021. Reply

Since I signed up there, I had no problems withdrawing. It takes a while, or even more than usual. But they money gets to you eventually. They make you jump through hoops a lot so that you get bored and spend the money. But if you comply you should be safe. However, there are less annoying casinos out there. That´s true

Donna on January 27, 2021. Reply

I made a deposit without reading the fine print of the match bonus. Long story, short! There’s a wagering requirement that needs to be met before any money is converted into ‘real cash’. My wagering requirement was over $30 000. I ended up meeting the requirement, then proceeded to request a withdraw. It’s been sixteen days since my request but every inquiry I’ve made, the funds are ‘in review’. I’ve sent the requested documentation. Now the withdraws are currently delayed as there’s a backlog of requests? It seems every time I inquire there’s a different excuse. The live chat haven’t been really helpful in my case. I would 100% not recommend this online casino unless you’re willing to donate cash and are fine with it. I’m in limbo with them.

Carissa Kaminski on February 4, 2021. Reply

I wished I’d have checked the reviews before I started playing. I’m having the same problem you are and my withdrawal is only $50. Twenty of that is what I deposited. I cannot believe how hard it is to get your money out?!

Adam on January 23, 2021. Reply

I play hard. Won a couple of times and got a payout, have sunk more money back in. It’s been 2 months that my latest withdrawal has been “under review”. They can’t say what is under review. They can’t give details or ask me any questions because that’s a “different department”, but of course they can’t connect me to a different department.

It’s real easy to deposit, but if you win they turn you down.

Ryan on January 19, 2021. Reply

Did 3 transfers that did not go into my account. Contacted them and they advised I would have my money in my account however they took my log in away so I was not able to get into my account.

Brent McFarlane on January 19, 2021. Reply

My elderly father and I decided to play this one night over the holidays . We used his card to deposit money on 8 different occasions , although I used my phone and email to set up the acct . Thus making this a third party card used to deposit .. of course one we won 1400 dollars and tried to withdraw it we were told that can’t be done with a third party deposit . They asked for a letter of authorization from my father approving use of said card , identification among other things , and money would be sent .of course once they received everything they asked for they still refused to send our winnings . It’s been 17 days and after several ignored inquiries have been told winnings have been confiscated . Wondering why it’s allowed to take 8 separate deposits from a third party card , and not be able to pay out winnnings to a third party card ?

LG on January 6, 2021. Reply

I’ve been playing since last year. Taken full advantage of Bonus and was able to withdraw money a couple of times. However a couple of days ago I added money to my account, which has not been credited. I was told by one of the customer service people that the transfer was declined and would be back in my account within 24 hrs. That was impossible because my bank sent me the confirmation email within seconds of the transfer.

Either way I contacted my bank and the transfer was confirmed. When I contacted the casino again the story changed. Now I had to perform a deposit trace through my casino account. After submitting bank statements and e-transfer email confirmation I am left waiting for their response. It’s disappointing, because regardless of the amount it’s still my money and I want it back.

Peter Andrell on December 31, 2020. Reply

I’ve had my account 15 months. I lost my gold status during lockdown as they were short staffed and couldn’t verify my account, 6 days ago I withdrew 14000 NZ into my visa which I’ve done previously successfully, it was declined and returned to casino after I asked chat prior if all was in order , 2 days ago I withdrew again using bank transfer , the funds have pended now left casino . I can only hope they present and pend in my bank account next business day , should I only of withdrawn $ 9900. NZ ? Then another $4000 at later date . Previous withdrawal been fine and the casino been great , bit nervous now as I play a lot and believe under the legislation in NZ all gaming must be fair and above board to hold a license here

Tearra on December 18, 2020. Reply

I won $19,000 on jackpot city and pressed withdraw I decided to play a little bit out of it which led to $1000 5 times which made my balance $14,000. I got emails proving that I reversed $1000 5 times. I got another email stating that only $3000 got transfered to my MuchBetter account. I found that oddly strange because it’s suppose to be $14,000 in total not $3000. I had opened up chat and contacted them and they told me that I spent that money and I said I have proof Of the emails and the reverses I had made. I went to log into my account yesterday and I couldn’t log in, i pressed forgot password and the link said it expired within 3 seconds or pressing it after receiving it to my email. I once again opened chat and messaged them and they said because I had messaged them previous about missing money and that I didn’t reverse $11,000 that they closed my account and had emailed me. I did not know they had emailed me because when they mentioned it i checked and it wasn’t there and checked my junk folder and there it was. I had replied and never got a response back yet. I am wanting my $11,000 that is missing out of my account.

Alison on December 15, 2020. Reply

I haven’t been playing all that long. I’ve won jackpots and cashed out fine at 100-3/4000 but once I passed 10k I’ve been ignore inquiring about my payout and it’s like my account never existed. They still took my money for me to play but can’t even respond when I ask about my payout for the jackpot. I’ve been asking since August 2020

Melissa Jones on December 14, 2020. Reply

Been playing for a long time, started small to see if they actually paid out. Received a couple pay outs. When it came to a $3000 payout it was another story. Was pending for a couple weeks when I asked them why. They said it was going through different stages. Told me not to worry continue to play. Long story short never got the money. They say you owe it but never had charge backs. If someone owes them $3000 do you really think they would let you continue to play.

Adam cummings on December 13, 2020. Reply

Been playing on here over 2 years had some great wins and huge losses found that I haven’t been able to win the last month been a tough battle lost over 20k in a few weeks but haven’t had a problem with cashout and found just cant win anymore

Natali on December 13, 2020. Reply

You deposit your money from your account,and your money just disappear..than you have to fight with them to get your own money.You just communicate thru email.I am waiting for my money almost one month.I ,really give up.And I am talking about my money ,which I deposit on my casino account and now I am going thru Hell to get my money back

Nisha on December 7, 2020. Reply

I have claimed the bonus and played it out. By claiming the bonus you cannot withdraw any funds until you have played over the amount and more. So no matter what you will never win. I have played without the bonus and you will not get any free games or and winnings. The money goes very quickly. You will always lose.

CanadaTim on December 3, 2020. Reply

I can only partly understand all these negative reviews. I have withdrawn money several times in the last 5 years and always received my money. But to make it clear: I have not claimed any bonus. By the way, I strongly advise against this, because then you have almost no chance of ever making a withdrawal. Wagering requirements is the stupidest thing that online casinos have to offer.
Otherwise Jackpot City behaves like any other casino. It takes your money without any problems and then looks very carefully at the fine print when it comes to payouts. In addition, there are also delaying tactics, such as having to send ID documents repeatedly because they are “illegible”. All in the hope that you will gamble again and put the money at risk again and lose.
Do not accept bonuses, read the T&Cs and stick to them.

Mel vamos on December 1, 2020. Reply

The past few weeks was my first time playing. Experience was ok. Cashed out a little bit, I wanted to see how long it would take to get my money. I always like to do that before really putting a lot of money into an online casino. It’s been weeks and still haven’t received my withdrawl. Terrible customer service through live chat. They keep telling me it’s being processed. But at this point I’ve written off my payout. Won’t be back.

rm on November 28, 2020. Reply

Made my deposit and waited an hour for it to appear. Checked my bank account and it is out of my account. Contacted “Chat” and she says there is no deposit and I have to provide a bank statement to prove it was withdrawn from my account. Then I will have to wait 48+ hours for verification once I send my statement to them. I have no clue how to do this I told her I am a 76 year old retired truck driver and computers are new to me. I play games, check bank acct and email, that’s it! she said sorry but this is all I can do to get my money back. I read her the letters and numbers next to my transaction to them from my statement but that is not a valid conformation she told me they need a copy of my statement emailed to somewhere or someone, no idea but this is all you can do to get my money back from them. Scam? fraud? I am not sure but I guess I learned how to lose money quickly on a computer. Hopefully my bank can help me out with their request or I will have to wait for family to visit after this virus is gone.

Gerry on November 25, 2020. Reply

Deposited a total of $1,800 CAD with Jackpot City over 3 deposits. Did not take advantage of the bonuses due to the heavy rollover requirements. Ended up with $2,500 CAD. Went through the verification process supplying a copy of my passport and copy of a recent utility bill. No issues. Received the deposit this morning. Total time from request to deposit was 6 days. Was very concerned with all the negative comments, but no issues.

TEJODHAR MANNAVA on November 23, 2020. Reply

They closed my account with a balance of over $ 760 and are saying I requested them online. They keep putting holds on credit card without authorisation. Their chat agents have no shame in telling that they are the highest point of contact if you have any concerns or complaints.

K on November 22, 2020. Reply

There customer service is terrible. Waste of money and time just to get the money you win. And whatever you do. Do not use the bonuses. You cannot get rid of the bonuses or withdrawal any money you win with any bonus added. The bonus will keep rising more above what you keep winning, so that theres no chance for you to withdrawal any money at all.

Kaitlin Stewart on November 19, 2020. Reply

I played on this casino for the last two years. I always received my winnings via echeck. I would have left a five star rating 5 months ago however now I have not received the last 3 withdrawals I made on my account 1 for $1000 august 17 they lied and said it was paid to a different bank info than what I provided which was a lie. I told my bank to investigate and long story short the bank investigated and the money was never sent. Then yes seriously I played again changed my method of payment to interac etransfer and I receive all my receipts. However no money or info on how to get this interac etransfer now this is very disappointing and I no longer play these online casino as a result

Josh on November 18, 2020. Reply

I topped my my account with debit card.

Like most people my debit card has my first and middle name as initials. And last name in full.

I received an email saying the card name does not match the account holder.

Now the card owner has to give permission for me to use the card.

I have to write a letter giving myself permission to use my card on my own account. With my ID. This is what the email states.

I spoke to online chat. And they say I need a letter from the bank saying that I own the card and the last 4 didgets.

I’m going to write a letter giving myself permission to use my own card on my own account and sign it as the card holder and the account holder.

I tried explaining the initials match up. Bit apparently the exact name must match.

Evangelina on November 13, 2020. Reply

I recently joined the casino, on my few deposit is ok I was able to play, but I did not win, then I make another deposit of $200.00, then all of a sudden I can’t access my account. I tried to login again and but I can’t login anymore. I go to the chat room to ask for help, then I found out My account was locked. I asked the agent why, she said just random pick. They asked me to submit some documents, which I did but until now I can not access my account! I don’t know if my $200 is still there! I been sending email but it takes days before they answer.

Genevieve on November 9, 2020. Reply

I try to withdraw $1500 but they didn’t pay.they customer service keep on telling me that its already in my account but nothing!don’t waste on this jackpot casino site they dont pay they are fast when you deposit but never want to pay.

Edith Hunt on November 6, 2020. Reply

I’ve read some comments here that just don’t make sense. I’ve been playing on Jackpotcity casino.com for a couple years now and I have to say honestly I have never had a major issue. Great choice of new games and they payout. I’ve never had a problem receiving my withdraws. You must read about percentages on bets when playing bonuses. I recommend this site as being fair and honest. I have actually turned bonus money into mine. You have to like that. Some of these bad comments don’t make any sense. E.H.

Kiriana on November 4, 2020. Reply

I found this site really good, Id been playing unverified for a bit & then went on to verify it. There was a slight issues with my drivers license not matching up to my player name, but I had an online chat with the team and it was fixed straight away and then Iade a withdrawal a couple of days later. It was sitting in my account within 2 days & then by bank cleared it within 4 so definitely pays you out.

Juanita Keddy on November 2, 2020. Reply

they will not pay out, stating government issued id ( birth certificate, passport) are not good. enough. then they say account is verified and payment in process, only when it doesn’t arrive after 8 days i contact them to find out this week it isn’t verified and they want more documents . I have sent the following documents on 11 occassions; birth certificate, divorce certificate, passport, 2 utility bills.
this has been going on since september.

Kris Cassidy on October 23, 2020. Reply

I’ve been playing for about a year or so , made a $1000 withdrawal and was paid e-transfer in couple days. Recently I made another $1000 withdrawal and was paid in the same fashion.

Sucka on October 21, 2020. Reply

They seriously deposited my winnings, then took them back. They withdrew money from my account without authorization. They didn’t credit my casino account. The funds were lost in cyberspace!

Vic on October 18, 2020. Reply

I’ve been playing online for a couple of years now and have never had an issue w/payouts until recently. I understand the need to verify the identity of players for security reasons, but have no idea why they won’t accept the documents I’ve sent them. I’ve sent six requests for withdrawal on my account & I’ve talked to three different agents. I’ve sent them my provincial ID, copies of official letters sent from federal government agencies, as well as a current online bank statement. For whatever reason, I’m told it’s a utility bill or nothing. Ridiculous. None of our utility bills are in my name, and it wouldn’t matter if they were, all of our household bills are paperless. Welcome to 2020.
It seems like some people here have had better luck with Jackpot City. I’m happy for you, but would never recommend this site to anyone.

Donald Williams on October 13, 2020. Reply

I deposited $500 with Jackpot city. They now refuse to return my money saying that they never received my deposit. There was a charge to my credit card at the same time for 527.50 from Oct 11, 2020
Jackpot city claims it was not them.
Oddly enough they allowed me to gamble (video poker) which does not operate properly hence the refund request. I am thinking for taking this to the RCMP.
I spent hours on the online chat trying to resolve the issue to no avail.

Wes on September 25, 2020. Reply

I made a withdrawal of $150, after a few days they paid me $80 and said the rest was used to settle the returns.
I deposited with interac online and funds were withdrawn immediately and paid through Gigadat.
They said i would only receive $80. I have not use the bonus $$ as it takes 30x or more for you to wager before you get anything.

Angie on September 16, 2020. Reply

I signed up with them. Deposited $100. When I went to log back in , I couldn’t . Spoke to 5 different agents who asked me to try to clear cache , cookies and so on … and change password . After trying all they asked I still couldn’t log in . Emailed support … no answer .

Anne on September 12, 2020. Reply

I’ve sent my documents in 3 times they are still not verified.
They will still take your money but not even a slight win on this sight , they can ban me or whatever they want its unreliable, slow and lacking customer care I spoke to an agent to be told oh your documents have been received and up for review , still no account verified.

Peggy on September 10, 2020. Reply

I have been playing for only a few weeks but I have to say I like the site
I won 11000 and withdrew 9500 it did take a week to verify my documents and address but once everything was verified the monies were deposited into my account quite fast within two days after verification :$ As long as you have all the required documents you will be good to go !

Tim Clark on September 1, 2020. Reply

First of all guys they do pay your withdrawals. You just need to verify your account to avoid getting the run around. Ive played on this site for about a year with a couple of small withdrawals until recently I got up to 16k. I swear every game I played on the way to that amount gave me free games and big wins went on for days. Then i withdrew. Thats when all match bonuses stopped and the real issues started i received the money but i cant seem to win on anything its so obvious to me now if its an automated system like they claim and that system can block you from bonuses after withdrawing. It also blocks you from any kind of decent win until it sees fit (probably the amount you won is returned) which means this is not random and RNG doesnt matter.

Bobby on September 2, 2020. Reply

They closed my account without asking me and without warning just as I sent an etransfer if $100. Then I provided bank proof, identification proof, etc. and one month later they said it wasn’t approved when all the correct proofs were there! It’s been 2 months and they still haven’t reopened my account when I never asked it to be closed in the first place and they never returned my $100. Still waiting after 2 months for my $100 back!

Alex on August 28, 2020. Reply

I have made two withdrawals in the last week via Interac eTransfer.

The payments were very fast. I would receive a text message advising that the eTransfer would be received in 1-3 days and the message included the password for the eTransfer. Sure enough, a day or 2 later, I got the eTransfer emails.

I’m very pleased with this online casino.

Christine on August 24, 2020. Reply

Omg where do I start I’ve been playing for about a year I’ve spent my share. Lately I won a small amount embarrassed that I’ve been waiting 12 days today for that small amount only to find out that I gave them all my information they requested and still they asked me for a bank letter to prove it was my account I called my bank my bank said be careful who you give info to regarding security. Which is understandable right? So I told them this that I was not prepared to give them anymore info to just release my funds and I will just play it out. That was today. I received an email asking for the letter from my bank again but after reading all your comments doesn’t sound like I should go thru with any of it. The principal of it all is really not worth 300 is it ?

Rodger on August 28, 2020. Reply

I’m going through exactly the same thing right now, I just can’t withdraw it goes from pending back to casino credit, I’ve done what you’ve done with the bank statements they’ve said they’ll set it up for me & manually withdraw to my account

For the past 2 days now my withdraw says pending I can’t even reverse it & the options there

Jason on August 28, 2020.

I’m going through the same except my situation was terrible. They closed my account without any warning just as $100 was being etransfered and stole $100 from me. I sent a proof of etransfer and one month later they still didn’t refund me.

Christine on August 17, 2020. Reply

So first of all when I won a jackpot of over 3 thousand I only got a payout of 785.00 then second of all they take unauthorized funds whenever they feel like it in smsll amounts I guess hoping you won’t notice…so when I asked them yo return my funds they said to give them a full bank statement with all my banking info ….not a screenshot of the transaction…like that’s not going to happen

Craig on August 15, 2020. Reply

I enjoyed playing at jackpot city till it was time for them to pay up,,the whole process has left me upset , i still have not been paid the $4,000.00 they said was coming to me.. i have done everything they asked and still no payment has been made i keep getting the run around.

Leanne on August 13, 2020. Reply

Takes hours for them to deposit money through e transfer. Customer service is very rude and snippy and when there is glitches in the system they never admit it’s their fault. I win and received money at the beginning but beware after they give you money expect to not win for a very long time after and lose all your money. The first time I played I won like crazy and now 2 months after playing not a thing

Sharon on August 12, 2020. Reply

Its chat help is useless and apparently it’s the only one you can go to for help. Can’t even find a place to report them

Michelle on August 4, 2020. Reply

I contacted six times today on chat jackpot city which I am talking to a recording system as they constantly repeat same answers no matter who you reach and I ask the question over and over, even had someone tell me they in South Africa and half of them didn’t know what I was talking about. I made a withdrawal of $1800 and it disappeared.

Brent on July 29, 2020. Reply

They said when I deposited money into the account that it was declined witch I thought was impossible so I tried again and declined again 400 dollars at this point. I talked to them and they said it was my bank insufficient funds. So I check my online banking to find out that the deposit was successful and they had received the money. Then they told me I need it to submit bank statement to prove the transaction went through which I had to wait weeks for because they Wanted the whole month’s statement. After I submitted that they wanted me to submit the next month statement to prove I hadn’t received a refund. So I waited 3 more weeks for that statement and gave it to them. Then I also give them a letter from my bank saying that they had received the money and my bank gave the money to them. I may still never returned my money

Ashley on July 24, 2020. Reply

Just had $1000.00 disappear from my account while playing Atlantean Treasures Mega Moolah. I was told that I hit the max 5 times. Which is impossible, be very careful of this site..No proof was supplied, I.E screenshots, or data log…Very disappointed with their response.

Bonnie Curtis on July 21, 2020. Reply

I would have to say yes it did take sometime to get my money. I was sent a text saying my 9,999.00 is being e-transfered to my account and what the password is if I did not have automatic deposit. I wondered why only that amount when I won 15,000.00. Doing my own research I learned the maximum for e-transfers in or out is 9,999.00. it was in my account this morning.

karleen on July 14, 2020. Reply

i was waiting for a withrawal it took them 7 days they keep bouncing it back to my account. saturday morniyi withraw 18,700$ and they said for me to make a skrill account. i was talking to live chat and of course i gave them all my info unfortunately i accidentally gave my password as i just keep copy pasting it. anyways only to find out monday when my money is due to be released that all the money is gone. they said i played saturday morning right through sunday morning whics is so impossible cause i never open my account as me and my family went to a birthday party and the next time i open my account was monday to find out all my money is gone. they said that it was been played on the same game i always played. but why will i risk 18,700$ to play for i was looking forward for that to be credited in my account. thats a big amount of money that rhey took from me. im so heart broken. but i guess they do this to people who will do big withrawals like i did.

liplet on July 12, 2020. Reply

i withraw 18,700$ and they said that i reversed it all back and played it all but i never did! i was waiting for it to be approved.

Jerry on July 10, 2020. Reply

Deposited $5000, running around casino and won $8000 at the end. It will take up to few days for the operating team to review your documents.
I waited 3 days until the withdrawal disappear from the bank “reverse” option.
Talked to the live chat, they said I need to submit documents.
I submitted my ID first time which is not good enough.
Then I submitted my ID and bank statement with a bank stamp.
After 72 hours I asked the live chat, and he said it was too blurry, so I submitted again on same night with a clear version.
After another 72 hours, I talked to the live chat again, and he was not willing to help much, and just told me to wait for another 48 hours.
The very next night I talked to another live chat again, and this time he talked to the operating team directly and got me approved for documents.
I have got my $9999 this morning in my bank and waiting for the remaining $3001 tomorrow hopefully.
*Note: Make sure you talk to the one who asks you what is your withdrawal amount and tell you he is going to talk to the operating team. If you have other live support who is not saying those, you better find another time and talk to some other support. They will not notice you directly if your documents do not get approved.
Good luck to you guys!

joyce McFadden on July 8, 2020. Reply

at first in the beginning of playing I had trouble getting paid out, then it was all sorted. I had been paid out within a few days. I recently won $699 which they paid then I played again on the 6th June and won $800, $500 and $70 they say they have no record of my winnings and keep going on about the $699 that they paid out. N Have been in touch with chat and keep getting the run around.Have even sent proof of my winnings on my phone, gone from its got to be okayed by South Africa to operations telling me to give them till the 19th. It has been a month now. Other casino groups have paid out within 24 to 48 hours.

Eleanor on July 8, 2020. Reply

Ive been having problems with getting my winning. I wont 1620 and 1220 and live chat kept saying that i spent it or reversed it and i had explained over and over that was impossible because those funds where in the withdrawal and you can not reverse those funds and i had sent in the required documents as well and still get the run around about it. So i lost out on my winning which is sad because i enjoyed playing. There is no communication at all from the casino or their verification department, they do not send out emails letting you know that the documents you sent were not good enough. I have been getting the run around for over a month now and they keep on insisting that i had played the 1620 and 1220. In the end I lost out on the winning and have asked for my account to be closed as I wont be playing on their site any longer, its frustrating that you cannot get your wining. Very disappointed with this casino.

Samson on July 5, 2020. Reply

They allow u to deposit money no problem but they won’t release funds and claimed the verification ducuments are not mine I sent. The e delayed me over 3 weeks for 1000 win

Amee May on July 6, 2020. Reply

Did you get your funds? I am hoping for mine aswell

Gurpreet on July 2, 2020. Reply

It is frustrating when the withdrawal takes longer time than deposit but if I would have known that beforehand, I would have submitted my documents earlier. Anyways after uploading my documents I got my money back in less than 48 hours

awesome on July 7, 2020. Reply

im glad i read your comment! such a relief!!! i just withraw 13,000nzd and scared me all the reciews in here lucky i saw your one and now what a relief for me!

Daniel on June 27, 2020. Reply

There is no effective communication between customer and Support. There is no effective communication between Support and the casino itself. They give you the run around. Every support agent says something else, contradicting each other all the time. I have been waiting for over a month for my withdrawal of $2000. I have reached out to their live chat over 50 times. I provided everything, but they claim I need more documentation or I need to clarify my ID more. Each agent confidently tells you that your issue will be solved within 48 hours, but no one ever gets back to you. There is no way for them to even get back to you. They don’t do email. No one ever emails you back to help with your issue.

David on June 26, 2020. Reply

This online casino loves to drag its feet when it comes to actually paying out winnings. I waited a full week and had numerous chats with their online support. My suggestion is get your account verified asap as they will drag out paying you for as long as possible.

Angelo zito on June 24, 2020. Reply

I have spent over 300k and they were very happy when i was losing and depositing money i won 10500 dollars 3 weeks ago and they have been holding my winnings . They have asked me for proof of income i sent them my t4 slips and alson all my credit card amounts witch they allready have on file because all deposits came from my cards and bank accounts and im still waiting for information

Carlos on June 24, 2020. Reply

They have a “playthrough requirement” on bonuses which is 50x the amount of any bonus you get in any promotion, but the system is broken and after 2 days of betting, they only deducted ~$150 from that requirement. I tried speaking to them about it and explaining I made thousands in bets, but they refuse to admit their system is broken on the back end. Also, I deposited with a credit card, and they claim they can’t pay out via that method. A casino where it’s impossible to withdraw money is useless.

Lou B on June 22, 2020. Reply

Just wanted to share my experience with online blackjack offered in various forms on the jackpot city site. I have played BJ for 30 yrs and do understand the game well and play by the book expertly . I understand even with that you are not going to beat the dealer often – you lose more than you win and I have found that to be true at the regular casinos. I walked away with more losses than wins in my 30 yrs for sure lol but had some good runs too. I thought I would try this online BJ with jackpot city as this covid has of course made Vegas a non starter etc. I had a string of bad luck in my first five deposits of about 400 with the dealer seeming to be extraordinarily luck but this random card generator can do that . I continued playing and nothing changed so I started to get suspicious and even started tracking every hand . I did this for about 10 sessions of approximately say 150 hands each session . Each time the dealer s card luck was beyond belief with this random card generator. I counted only the hands the dealer should have lost – for example my 19 against a dealer 5 or an ace 4 against a dealer six. I did not include the hands the dealer should have beat me and did – for instance dealers 10 against my 19 and dealer pulls a 10- to be expected. In the hands I had the advantage the dealer pulled winning cards almost consistently to beat me – to a ratio of approx 9-1 for each of my sessions . In other words nine times the dealer would beat me when the cards were in my favor as to one for me beating the dealer when it was the dealers card advantage. pulling 20 and 21 from a dealer 5 or 6 does happen but not consistently like this. In my last session I also witnessed as the dealer pulled 5 blackjacks in a row – can this happen at the tables in a live casino? absolutely but the ratio of 8-1 in the dealers favor consistently with each session I play? seems uncanny. Not saying that Jackpot city is rigged as I m sure there are regulators and people monitoring for that. But if online blackjack can be this consistently in the dealers favor it is seriously flawed. any thoughts or comments?

Sarah on August 28, 2020. Reply

Blackjack was doing tricks on me too. I had a high number and dealer suspiciously would get 21 5 times in a row. Then when I did start winning at one point, jackpot city changed the maximum bet from $2000-$5000 to maximum $20 only. I checked the slots and all maximum bets were lowered a lot. I contacted support and they said “ We are allowed to change the min/max bet anytime they casino feels depending on the player.”

C odonnaly on June 21, 2020. Reply

it’s no too bad of casino, but like they all do. They do have their fair amount of trickery and unfairness. Especially when playing games are involved. For I’ve noticed that they like to change access to games whenever they like, example. I’ve played my more then a fair of online through the years. And have my picks in which I like do to their pretty guaranteed easy win ratio. Anyway at jackpot city they seem to like your activity and make change to the the accessibility of their when they want especially when your balance in certain range. Which completely unfair and I have triple checked and verified when a game has become temporarily inaccessible of course the would never but having a computer wiz dig out detail and show you that a web page has placed a block from on accessing some content is a true disappointing especially if you’ve invested tonnes of money into their to provide entertainment but takes away the enjoyment totally when you know they’re chislers

Victoria Joseph on June 20, 2020. Reply

So upset I give them the documents they want in order to release my money but they still won’t send it. When I ask the live chat saying can’t help me and need to wait more till I get approved or I show them the correct documents it’s so dumb think might jus go back to play now at least they pay me out

Michael saliba on June 18, 2020. Reply

I withdrawal 1700 threw etransfer and they ended up sending it to a diffrent email address and are not helping me get the money back so now I’m out 1700

Brigitte on June 18, 2020. Reply

They take money from your bank account and say they never received it.You then have no way to reach them as the agent is giving you a false email address so your deposit will be lost. No help from the agent and it´s impossible to submit proof to anyone.

Christina Boulanger on June 9, 2020. Reply

i won on jackpot city on saturday. today is tuesday and i received my money via etransfer and it is officially in my bank account. not a single issue. and it was my first withdrawal. i’m playing from canada.

Chris Crockett on July 17, 2020. Reply

This is one of the few positive comments I have read Christina, they owe me $7000.00 cad. and I have been getting the run around for over a week, submitting documents, speaking to Live Chat, which you can tell are absolutely useless. I spent a few thousand dollars to win that money, they take your money instantly, but getting any back is painful.

Candi Med on August 2, 2020. Reply

This gives me hope. Won $500 .. withdrew it on Friday. Got an email confirmation the following day . Fingers crossed I have the same experience as you 🤞🏽

Ellen on August 9, 2020. Reply

Did you have to send in your documents before withdrawal was made

Andy on June 6, 2020. Reply

Currently I have been waiting a month for my withdrawal, they keep saying the money hasn’t moved from the casino, or it’s been processed by the payments department. I’ve had to wait a long time on other withdrawals so if you want your money quick do not play with jackpot city.

Sandra on June 4, 2020. Reply

I was so happy for my winnings 4000 dollars what I didn’t know is I’d never see my winning they gave me the run around no matter which operated I chatted with it was all the same they gave me 3 different sites to send my utility bill it’s been over one month can anything be done

John beaton on June 3, 2020. Reply

I going JackpotCity just about three months ago at first it was good fun games I cashed out three good amounts no problem but then I got a new bank card and it went bad I had to get a chat rep to activate my new bank card and he messed it up somehow got my wife’s name on the account and then I had to prove I am who I am I sent three pieces of identification in to them 3 times and have been waiting a month now today June 2 I sent all my docs again and a new letter to them and I am hoping they get it fixed the customer service is terrible they just go thru templates conversation and no answers to what you actually ask them about they don’t keep in touch u can’t actually talk to a person you have to text back and forth which takes the personality out of explaining details to them that it seems they don’t even want to hear I am keeping my fingers crossed but not holding my breath that I will receive my money soon

Shannon on June 25, 2020. Reply

April 4th
Same thing happened to me, I’ve had nothing but the runaround.
They have all identification and then some.
Still waiting on $1500 it’s been almost 3 months.
Good luck to you, hopefully you’ll have better luck

Denise Beatty on May 31, 2020. Reply

If you accept the bonus offers the bonus ties up any winnings until you “play through” some set amount. So although I had $6000 in winnings I wasn’t allowed to withdraw a penny until I had “played through” my bonus …in my case $4000. It took me forever to do this. From now on I’m only going to play with my own money. I have requested a $2000 withdrawal 3 days ago…haven’t seen anything yet but comments here encourage me to believe that I will eventually see the money. I won’t play again until I see a deposit. Another thing I didn’t like is that the bonus changes with your winnings. At Jackpot casino the $400 original bonus became a $2500 bonus when I got up to a $5000.00 win and that’s what makes it so difficult to “play through” your bonus …it’s a moving target, always changing. Not the original amount you accepted.

Angela Budd on May 30, 2020. Reply

I signed in, deposit 70$, nothing in my jackpot account but taken from my bank. Tried another 50$ and taken from my account again !! Live chat is unavailable and I’m out $120. I think I got ripped off

Rosemarie elynuik on May 27, 2020. Reply

I finally got the wheel back, but what’s the use, you never win anything on it anyways. Since I won my 900 which I got deposited to me with no problems, I have spent another 200 and never even got a feature and no match deposit bonus either. I thought, before I cashed out, that this was an excellent casino, but, now I’m not so sure.

Steven Smith on May 27, 2020. Reply

I had one cashout at 355 and by the time I recurved it, they took off 10% to settle my account.
I never got a reciept either.
Thumbs up for the games and tournaments. Its the only reason in still there playing.
Would like to hear suggestions on better sites. If allowed that is

Lee on May 23, 2020. Reply

On 5th May I won NZD$220,000 and have received more than 90% of my winnings the last is to come on Monday. The team at JackpotCity have been amazing and yes I had to follow up a few times to find out what was happening but they were always willing to help on the chat. My experience taught me to be patient and be positive.

Jodi on May 22, 2020. Reply

Still waiting on my win. It’s been 28 days for 5000 dollar win. Contact their chat 4 times. Finally ask to speak to someone and they told me they only chat. I’ve been “hung up” on twice. Not sure if I’ll ever see the win. Seriously disappointed!

kitkit on July 7, 2020. Reply

this scares me i deposited 10,000$ then i won 15,000 just now i hope theyll give it in my account oh god im scared. have ungot your mowny back?

Lionel on May 22, 2020. Reply

I have played and got a decent win and they said my profile needs to be updated so I did sending in my drivers then my cell bill not realizing my cell bill had my old address and that’s where the fun began. I provided my explanation the agent said ok that happens type thing and I will be paid out soon and they will contact me after reviewing my explanation. No response back so I get into their chat session and agent says my explanation is no good so ok I will provide another confirmation which was my savings account now, they said yeah that would be great we will contact you once the review is done…no response and my big win was sent back to my casino account, put it back into withdrawal, contacted another agent via chat again after a few days of not getting paid as I should, then they mentioned my cell Bill did not match my account after I sent in new documents for proof. So I sent the new documents again they said they will follow up and nothing for a few days past the review process so I contacted them via chat room again. This time they said my new documents do not match my file, so this is going on past 4 weeks of back and forth and no follow up or confirmation as they say they will…. Not sure if I will see my $6000.

Chris Townshend on May 21, 2020. Reply

Its great the first few time you deposit then after that its just a money grab, 600$ and no free spins on a 1.80 wager..not one or twice but multiple times, first time in played hit a jackpot..then a few weeks later same game, now its been 8 months of playing no jackpot and I only play 1 game on here, take your winnings and run and don’t look back

Rosemarie elynuik on May 18, 2020. Reply

I started playing here and everything was fine, I got my bonus and wheel spins, then I won $900 and it changed. I received my money just fine then a couple of says later no bonus wheel or matching bonus deposit. I contacted chat line and they said the management had cut me off any bonus or wheel spins. I asked why and they said I had to contact the management. I sent 3 emails and not heard a thing. I have no idea why they cut me off.

Sharon Negrin on May 16, 2020. Reply

After 7 days still waiting. Chat tells me they need a copy of my utility bill . That I can expect an email at some point telling me how to send it. Rediculous.

MF on May 13, 2020. Reply

I deposited more than $2k and win $1,200, when i make a withdrawal asking me to send ID and Utility bill under my name, so i did, but it’s not enough, asking me a stamp Bank letter or Statement as a proof of ownership, i told them that i can screenshot all my cards to prove its all under my name but they said they don’t accept a screenshot, what the heck. So i called my bank , my bank says that’s weird, because they can call Credit Bureau to verify ownership of the card. I was upset and reversed my withdrawal back to my account and spent it all. It looks like fishy here. I am not going to share all my cards info and easy to scam.

Phyllis Alexcee on May 13, 2020. Reply

I just signed up for a new account and it wasn’t allow me to play games. I got the message that my session times out and i had to sign out and sign back in and I cannot get in touch with a chat agent to trouble shoot my issue. Very disheartening as i just want to try out the Casino. The message is that there are longer than usual wait times. I have been waiting for over half an hour so far!!!!

Derek on May 12, 2020. Reply

Well I thought because this casino came highly recommended that I wouldn’t have any problems ,when I won they did not pay infact they told me I was playing entirely a different game and told that I should have screen shot it .,of course I will never make that mistake again

michel on May 11, 2020. Reply

One negative point is when you play with bonus and real money…as soon you cover the bonus and play with real money the account goes down rapidly…its so easy to see..thats to bad ..Beside that its fun game to play and good staff

Jacqueline Joyce Poorman on May 10, 2020. Reply

It’s about time I leave a review
I love this casino and the support staff.I have cashed out many substantial wins with no problem.They also notify you as soon as they release.

Tiffany Cook on April 28, 2020. Reply

I decided to check it out and then after I won $600 and cashed out I looked up these reviews and thought for sure I was getting scammed. No biggie though I only spent $100…within a week of withdrawing my money was transferred to me via ETRANSFER. Not once did they ask me for my banking info or anything like that. Very pleased!! I will add though if you deposit and claim the reward then then you have to play through a certain amount of money before withdrawing. That’s the only thing I didn’t like about this site.

jimbo on April 18, 2020. Reply

If you can make it past the wager requirements then the casino is a fun place to be and you can actually win because I know I did. However, they let you jump through hoops before you can withdraw the money. I´m not new to that kind of stuff but more importantly they do pay.

sabota on April 18, 2020. Reply

That´s true. They let you deposit no problem but then if you win the y put you under the microscope. If they then find something against their terms then be sure to either get your account locked or you get a friendly message telling you that you simply won´t get your winnings.
They are no different to other casino really but you gotta read the rules and behave accordingly. Then you are safe. Something I learned after many year of online gambling. But if you can, go play at real casino.

Dale on April 4, 2020. Reply

If you deposit any money into there account and take a bonus you will have to play more than 10,000$ in play and your percentages are graduated in percentages in what type of games you are playing. you can deposit instantly but good luck getting your money/winnings out. I deposited 200 cad$ won 6600 on slots and had to jump through numerous hoops and still have not received my winnings.

Derrick on March 30, 2020. Reply

Well I deposited $100 and used the welcome bonus as this was my first attempt ever at playing an online casino. I did quite well and I’m not kidding when I tell you that I got my winnings up over $50,000.

I decided to stop as I played for about 10 or more hours. After I inquired bout cashing it out, I was told to upload my documents such as a void cheque and ID. Since it was Saturday chat told me that it would be Monday or Tuesday before I got an email confirming that my documents have been reviewed.

So following day on Sunday I played more which I shouldn’t have done. Slots tightened up. Did not take long to lose the entire amount.

But after reading these comments, doubt I would have been paid anyway.

GW on March 25, 2020. Reply

I’ve won a nice sum of money and now am being meet with excuses and false reasons why I can’t receive my winnings.

At first they seem happy for me now it’s just draining as days and weeks go past and nothing

Courtney on January 30, 2020. Reply

I’ve been playing on JC for a few months now and the only withdrawal I’ve made so far was a $12,000.00NZD withdrawal from only depositing $20.00NZD. After reading all these comments kn here I was worried I’d get the run around being as it was my first time withdrawing, (it was actually a $3000.00, $1,200.00 and $7800.00 all within 24 hours?) and other than taking 8 days including the weekend, I had no problems at all and CS operates I talked to regarding the withdrawal provided plolite service and were very helpful with my enquired updates…
However reading a few more comments before posting this I’m kinda worried for any future withdrawals. Any good reviews around regarding withdrawals from Jackpot City? Thanks in advance if so 😀

kitkit on July 7, 2020. Reply

Im reading your comment courtney and i just withraw 13,000nzd too just now. i deposited 8,000$ though i am so worried after reading all the comments is here. did u get your money?

roxanne cook on December 23, 2019. Reply

this withdrawal process is quite frustrating. I´ve been sending documents over and over, no withdrawals into my account. Policy states withdrawals to be complete 4 days

Jaysun on November 7, 2019. Reply

I have been playing jackpotcity, ruby fortune etc but more than the fun and winnings that we all hope for are Disappointment, false advertisement, very poor bonuses specially the shitty wheel that never ever give bonus, poor customer support and many others…… Try other casinos like thos offer rewards like captain cooks, Yukon casinos and more they are the best and far better!

Cody Cardinal on October 29, 2019. Reply

jackpotcity wont admit to accepting 20 dollars from my account. They continue to tell me it was not deposited into there bank which it was because I’ve sent them statements saying that they accepted it .then when I chat with them they tell me that there is nothing in our accounts. I highly recommend to everyone to stay away from this site

Lisa Eriksen on March 16, 2020. Reply

Exact same thing just happened to me! I sent them the transaction confirmation and they then asked me for a PDF of my bank statement!

John Naaykens on October 5, 2019. Reply

Won over $300. and they would not pay out.
Kept on playing and raised my winnings to $504.15. Went
back and forth with the fake “chat” people, provided all the
ID required, and they still refused to pay out.

Christine on September 20, 2019. Reply

Not happy. I deposited 100.00. Didn’t go through. I can’t access live chat for some reason. Went to info@jackpotcity.com and reported it. Email bounced back. Did I say not happy?

Julian on September 10, 2019. Reply

“Definitely not rigged” if you know what i mean. 10 reds in a row after I’d been betting and winning 60/40 on black in roulette. If you run the math on that considering it’s about 48% chance of hitting a black. The chances of not hitting a black in 10 goes in a row are less than 1%. How convenient that it happens to me

Nik on September 7, 2019. Reply

I been harassed over the phone daily from indian callers asking for money

Barbara on August 28, 2019. Reply

Hi. I´ve been having issues with JC. Money has been going out of my bank like I´ve been depositing, which I haven’t been. I sent bank statements showing that 5 different times there’s been money deposits to them (Bayton ltd). They are looking into it. Does this mean someone is taking my money without me making deposits? It happened 2 times now.

Di on August 18, 2019. Reply

I have been using jackpot for sometime now. My first few payouts were fine but all of a sudden payouts are taking longer and longer to get your withdrawls. I have requested several times about a withdrawl, I had from 16 days ago. Also. Another few withdrawls from 7 days ago and I can’t get any answeres except that as soon as it gets processed they will let ne know. I have asked to speak to a manager and yet they say they dont talk to the members??? You can only speak online and ir via email to the CS team??? I am extremely frustrated at this point and feel I am getting the run around and scammed. If this continues it will leave me no choice but to call the authorities. Has anyone else experienced this?? I had a 350.00 withdrwal a month ago they said my funds that I had deposited were returned like I didn’t have money in my account, which is ridiculous its taken out of my account immediately. I let that one go and tbought well maybe there was an issue or cliche so ok. But now Im sure they are scamming people. Please let me know if you are experiencing the same thing. I like playing their games but dont and wont be scammed.

Debra Williams on August 21, 2019. Reply

I have been playing there for a few years im also a gold member everytime they take money out i get charged a fee i complained to girl on chat she gave me attitude ive spent thousands and thousands of dollars there i told her i want all those service charges reversed she said no..I told her i will contact lawyer so now i cant get into my account im so mad and yes when i do get payouts i always have to call and ask whats taking so long?

Kathy on October 10, 2019. Reply

My friend opened account just to see if they will do the same thing to him as they did to me and yes they did. They charged them a fee everytime he deposited money. Now they are taking out of bank account without applying it to their account. He changed all his banking info, got a new card. Then you have customer service asking for bank statements and when you send they lie and say they didnt get it and i told them to take my banking info off site and they said its policy to keep it.

nicholas jonas on November 25, 2019. Reply

i am having the same issue, there told me to submit my documents and i did ever thing they ask, but they only tell me that my documents under review, can you tell me what you did to sort this out

Missie on February 5, 2020. Reply

I have had this exact same problem. I withdrew all in one withdraw $22,000 2 weeks ago . Have only been paid $12,500. They say that a withdraw of $12,500, $7,00 and $3,000 were all successfully put through to my bank account. My bank has tried many times to contact them in regards to this as the only funds showing from JC is $2,747. Our Bank is now undergoing a fraud/scam investigation against JC. Have also had large amounts of money taken from my bank account that JC has taken. Now they are giving me the run around saying they can not talk with me as I am not the account holder when they have already accepted all my ID and documens showing who I say I am. Never had this hassle when I withdrew $1,000.

Eric on June 14, 2019. Reply

Serveral times I had bets placed on there Monopoly games jackpot, all and all I quit while I was ahead but they kept having errors including twice when it landed the jackpot I had bet on bets were rejected and one time they re rolled the wheel without giving an option to move bets or return bets, they told me several times I had been givin 3$ and 6$ but does not show up in any history not did it reflect in my account. Not trusted

Kara Matthew’s on April 24, 2019. Reply

I’ve been playing with jackpot city for a while now and when I do a deposit the very next day it shows back up in my account as if I never played with it. The company name is Bayton Ltd bloody weird. Then a week later if I haven’t touched the money which I can if I wanted but it shows up as a debt a week later. I don’t know. Last year in October I won $6000.00 within 4 days it was there no problems. Friday gone I won $7000.00 I waited 48 hours later to see what the hold up was apparently ithey needed identification information. So I have emailed this info they said to wait 48-72 hours I’ll will update this information when it comes through or not.

Damen Walsh on March 16, 2019. Reply

My phone number has been switched and their site wont let me delete the number and put in a new one. It just wont let me erase anything or type over the number in the box. So when you ask support I got some really cool answers from Judy like, its muchbetter fault, or i need to wait 24 hours? Its a flaw in their site and she is just not accepting that i know what im talking about and she cant wrap her head around this simple flaw…. I swear its because i cashed out like 200$ from only putting in like 20.

Nassa on March 5, 2019. Reply

Been playing Jackpot for over a year now, its not to bad, I think the withdrawal times could be altered, for the withdrawal to sit there for 24-36 hours before it is even started to be processed, is not really fair,we should have a option to lock in our withdrawal, but I guess its left there so people reverse it and spend more money, unlike another casino I play, excellent, you can withdraw from $10 up,and deposit from $5, also lock in your withdrawal and its processed within 0- 6 hours and in my account debit card the next day, how it should be with technology these days, and the games are good to, think JC needs to revamp lol

Solgood on February 28, 2019. Reply

For years, i have been depositing in jackpot city casino, until i won, for the first time; it has been 2 weeks since i withdrew my winnings and i only receive the (congratulations) word, along with different emails, contradicting each other, your withdrawal has been processed to your card, please allow 24 hours to reflect in your account, your withdrawal has been processed to your skrill account please allow 24hours…. i contacted support again and only received contradicting information; until now, i only receive emails, on daily basis but the money never hits Any of my accounts,

Chris Bensette on January 12, 2019. Reply

Been playing JPC in Ontario for years now. Some tips.

1. Never ever use the bonus. Its horrible. Causes so many frustrations. The bonus amount is always gone within minutes and 20 minutes into the session if you get a big hit and find out you still haven’t met the play through its just a bad experience. Put in the credits your willing to risk and stay away from bonuses.

2. Always expect a “glitch or issue” with your account if you win over $1000.
This has frustrated me many times.
Doesn’t always happen but occationally they act like i’ve never withdrawn money before.
Then I have to go through the “Hoops” once again.

3. Be carefull if your playing with others over the same external IP address.
My wife and I use 2 seperate accounts and 2 seperate PC’s , however we go out the same router/service provider.
I have noticed quite obviously that when she is winning and withdrawing money over the course of a week, I have never won in any session during that time.
When I am winning and withdrawing, she also never wins during that time.

Its like clockwork and we have reproduced this behaiviour over and over. We do not play when the other is winning or making a withdrawl.
Not sure what to make of that but RNG seems suspect here. (I work for a Major Land based Casino)

4. Never ever play a game based on the “HOT” notification. After years of experience, I have rarely had a good session playing “Hot” games.
Most of my successes have been ironically on supposesdly “cold” slots or normal slots.

5. Overall, its a decent Online Casino once you know what to expect as noted above.
No way around it, some things are legitimatly suspect as far as the RNG and programming/policies they use. Its feels at times like its a scam no doubt.

Jake Levick on January 22, 2020. Reply

We’re you still able to get your money? When you won over 1000$ I just won 4000$ and am a little worried about if I will receive it or not. Is it a legitimate website?

skstevens on July 27, 2018. Reply

After reconciling my credit card and JPC deposit statement I noticed 5 unauthorized charges from JPC adding to over $800. I contacted JPC and was told that my account was compromised and that they would be freezing my account. After an investigation, they returned to say that the 5 charges were legitimate and that my bank probably just delayed the charges. I spoke to my bank and they confirmed that the charges were indeed fraudulent (after comparing to my JPC deposit statement), something I already knew because I keep track of every transaction I make on my credit card. The problem is JPC will not take the responsibility and my credit card will not cover any gambling-related charges, fraudulent or not. I’m now out the $800 that JPC stole from me. This happened after over a year of uneventful gambling on their site. As well, after over a year of easy withdrawals to my bank account, suddenly JPC wasn’t able to complete a winnings withdrawal for me, making me jump through hoops to get $3600 that I won. Finally, after 1 month I was able to collect my winnings, whereas in months prior it would take 3-4 working days.

O'Leery on July 2, 2018. Reply

When I contacted their Online CS and asked for my account closure, re-affirming my details multiple times – they declined to do so and gave me some obscure link.
I was met with mocking responses from the CS rep as to why I wanted my account deleted.

Susan Ruston on March 21, 2018. Reply

I made a withdrawal of $1,000 on March 13th and still haven’t received it as of March 21st. They say is was sent by EFT on March 16th but an EFT doesn’t take more than 4 business days to be received. I won again and withdrew $2,000 on March 20th, wondering if I will receive any of the withdrawals ever! I would rather play at a casino where withdrawals take 3 days maximum…

Trash Jackpotcity on July 1, 2018. Reply

I nearly deposited $3000 during three weeks and still didn’t receive a slight part of $100 amount of withdrawal.
It’s been two weeks and I selected to receive it through e-check.
Since I made this withdrawal, they requested me to send voided check after three days, and my withdrawal is still processing and it has passed three weeks.

Charlene ryan on March 16, 2018. Reply

Won 2000 last week and hit another 2300 2 days ago no prob revieving my winnings , awesome !!!!

Kelly on February 28, 2018. Reply

I won $160,000 Canadian dollars. It was paid out to me within two weeks. Absolutely no issues.

Greg on September 20, 2019. Reply

Did you get paid the whole amount at once or daily amount?

Laura on February 21, 2018. Reply

No happy with a recent bug in this game that is only happening on my android. There is a “Chip drop” function where you earn chips which you can drop to earn extra coins. This function is not working on my android. It was working but suddenly now it is no longer working. It just freezes and you have to close it and reopen it to play. The games work but not the bonus feature. I have uninstalled it and reinstalled several Times..losing game level and coins each time..but that didn’t work either. It works on my computer and ipad ..just not my phone..what’s up with that?

paul v. on February 13, 2018. Reply

I won over 2000 and my deposit took 3 days all good, love it

Jessica on January 16, 2018. Reply

I won 3200 had no problems with drawing my winning ! Won 600 and 400 also 2 days in my bank account

Jorge on February 27, 2019. Reply

Jessica, you mind to tell me what is the best way to use: a bank account, a debit card or neteller to get my winnings if I win?

peterjacksoff on December 11, 2017. Reply

love jackpot city – never had a problem

Steve on November 24, 2017. Reply

I have withdrawn 5 times ranging in amounts from 2700 down to 400 via swift from Jackpot city. They were a bit painful at the beginning due to my verification documents not being received twice apparently but since that’s all sorted they are awesome. Around 5 days for the money to be in my NZ bank account. I deposit via paysafe too.

jacky on October 14, 2017. Reply

Been playing JC for a few months now. Was shit to start with but I deposited $10 3 weeks ago . And on a $1 bet playing ISIS I won free spins. It kept retriggering anyway I won $3700 I was shocked that was totally unexpected because I was never winning . I had to play down my bonus money. Withdrawed at $3000 received within 5days then won $500 and $200 a week a part . And I have noticed pay out times a being delayed the more I withdraw.

Jenny on October 12, 2017. Reply

as far as i recall if you reside in Australia you needed to withdraw all your money before i think it was the 10/09/17 as the Australian government changed the online gambling laws and the actual Casinos are now facing large fines if they allow real money gambling from residents of Australia i did have an Account with Ruby fortune i’ve had it for years i did have a small amount of money in my account when i did log in it straight away said there was a problem and forwarded me to there new web site for Australian’s i guess . its now just a fun play site but you can buy play coins to play the slots ect my original account had been cancelled and i lost all the funds that were in the account

Kim on September 17, 2017. Reply

I tried to do a withdrawal with no success , hopefully online support will be able to fix this. I have sent 3 emails explaining the errors I am getting. I guess they don’t answer on the weekends?

kathleen O'Brien on September 11, 2017. Reply

Jackpotcity is one of the best casinos i have played they have been so helpful getting my winnings to my bank through neteller now the goverment have stopped all gambling to many overseas casinos im going to miss them hope they get to be able to operate in australia again so sad

Derek on September 23, 2017. Reply

Hi I was one of the customers playing JackpotCity. I am still to paid my winning after that JackpotCity left out from Australia. Do you think it is worthy to have Neteller account to be paid? Do you need to pay Netteller for using it monthly or yearly?

stanislav on August 8, 2017. Reply

hi i just wanted to let everybody know i’v signed up to jackpot city a week ago. i’v spent $291 canadian dollars. and this is a true story. around 5:00am i hit the jackpot $17,880.07 dollars. i was shocked!!! i diden’t sleep the whole day i was not sure how to withdrawal. so the support online chat helped me out. i got an email congratulating me and asked me to send in my identification. so i did. it’s been 6 days now and my money is still pending. i am getting very frustrated waiting so long to get my money. but i have a feeling i’m gonna get my winnings. but the online chat support team are excellent very helpful i always give them 5 stars…. i will keep you updated when i get my money. i really hope i get it soon.

Dominic on August 13, 2017. Reply

So did you get your money or no?

Happy on September 21, 2017. Reply

Have you received your money?

Glenda on August 6, 2017. Reply

Jackpotcity is very fast in paying me out. I won three times in one year (2016), 150.00, 200.00 & 450.00. Absolutely wonderful service.
Sounds like you are talking about Royal Vegas Casino, they had all my verification documents all screwed up & lost. The customer service operators were very rude to me when I tried enquiring about my winnings, which was $850.00. They ended up putting my winnings back into my casino account($800.00). 50.00 short.

Dillon on December 11, 2017. Reply

Same my withdrawals all een good with jc had a few lots of $200 and always get paid out in around a week , royal vegas I won 300 sent all documents 3 times about 3 months ago still never heard from them or got my payout lol

Cdolz on June 29, 2017. Reply

Same here waiting for my withdrawal from jackpot city until now they’re not finish yet for verification in my documents iwas sent many times my ID and still waiting the feedback from them 12 days since I was sent my documents.just hoping to get my winnings.

Valerie on July 21, 2017. Reply

After the maximum of 96hrs u can ring jackpot city and request they contact the operations team..I just did that today and they accepted my Id..2 weeks later I will still have to wait 3 to 7 working days for my deposit into my account

scott on June 24, 2018.

I tried asking that and all iu got was wee are working on your withdrawl and remember its a minimum of 24 hrs before its removed from the reversal stage blah blah .

J79 on August 9, 2017. Reply

I got my winnings after 3 weeks i recommend jackpot city this site is legit?

Cdolz on March 5, 2018. Reply

Jackpot city is real i won $6000 last year had no issue’s when it comes of withdrawal.I was recieved within 3 weeks

Marius on June 28, 2017. Reply

I have won 3000eu and i tried to withdraw my money. After 10 days any answers and explanations i contacted live support and they tokd me: money were reversed and all lost down to zero! How it can be possible?! I did not played at all…

Van on July 30, 2017. Reply

What happens? Did you get your money and what did you do

Corinne Ropp on August 15, 2017. Reply

What happened? That just happened to my son with All Jackpots

Erica on June 8, 2017. Reply

Started off good, win/loss ratio seems fair and great selection of games to play. Naturally, win ratio much higher when playing with the bonus dollars of course…When playing with my own money, conveniently stopped getting bonus rounds, and win ratio declined significantly. Further, I consistently had DNS Server connection issues, which Support said was an issue on my end. I had been using the account for a month before this issue started , no settings changed on my computer. Well, after a month of play the system suddenly wouldn’t allow me to make any more deposits. Coincidentally this was after I had actually won two jackpots and made immediate withdrawls. At the end of the day I broke even with deposit to withdrawl ratio, so not what the panic was all about-Operations had relegated my account to Voucher pay only. For absolutely no reason and no ability to contact them to find out why this happened. I had no issues with Visa/Debit deposits, no rejections , no bounced payments. This was completely arbitrary. Needless to say, I don’t have the patience to deal with this kind of nonsense so I’ll just take my money elsewhere.

Leena on May 31, 2017. Reply

I started playing jackpot city 18 months ago. I have won $4500,$2500,$800,$500 and a few other amounts . Just won $1900
Withdrawal to bank account in Australia was 3 days. Now withdrawing to debit card and its around 2-3 days
Have had no issues except not being able to withdraw to bank account

Marty on May 1, 2017. Reply

have had absolutely no problems withdrawing my money..4-5 day turn around..have noticed hot and cold days on JPC..if you hit on a winning streak ..play it out..otherwise play a few bucks here or there and see when the reels are running hot ..site been lagging alot just lately..kinda annoying..but like i said..no problems getting paid out

Mel on May 17, 2017. Reply

What payment method did you use for withdrawl? I have a friend that won $10,000 playing using Paysafe deposits and he doesn’t have a bank account

ryan on April 20, 2017. Reply

i also played on jackpot city..the first couple months i won a jackpot of $6000 it took me over a month to get because they kept rejecting my id..after i received it i never won again and i even hit a bonus where the whole screen was wilds it crashed my phone and i recieved nothing..and everytime i have called they offer me nothing so there u go

Rontario on March 12, 2017. Reply

Been playing on jackpot city for 8 months first payment took week and a half but after that i get my winnings in 2 day except weekends have had great luck on jackpot city biggest win of $76.000 was paid to me in a week i got $20.000 a day for 3 days then $16000 payment now seems be quicker but recently this site has not been that great seems go from hot to cold a lot same pattern after going hot will go cold so need be carefull and not let it eat your money

Peter on March 15, 2017. Reply

Hi Rontario,
I play about $2 a spin on the slots, to and maybe i’ll get about $300 – $500 (very seldom) for a good win on free spins or something, and yet you see people like your self win big ( well Done) $30,000, – $50,000.
How much, (if you don’t mind me asking) do you have place per spin to collect the big wins. There is a list on Jackpot city casino everyday of the big wins and I know they aren from Jackpots or is this Jackpot city casino trying to get you to play more?

Teresa on May 28, 2017. Reply

How do you win 76 thousand. ? What game an how many bets do u play.

Joseph on March 7, 2017. Reply

Like so many others, I have received no winnings even after my ID was accepted. Some promotion manager phoned me today to tell me how lucky I was because today they would match 150% of what I deposited. I told the guy that I would not play again until I received my winnings from 1 month ago. He said ” so your not going to game until you get your money?” Yes I said!!! He hung up on me.

Peter Brock on February 13, 2017. Reply

Haven’t tried to withdraw yet, but word of caution, opt out of the deposit bonus, if you receive $100 deposit bonus, you will be required to wager atleast $5000 before you can withdraw any winnings. But here is the kicker, that $5000 will increase depending on the games, slots will count as 100%, live games and some other table games counts for alot less if any. In other words, you may make $1000 in profit playing live Baccarat, but from what I can tell, you will not be able to withdraw until your play through is met. Make sure you read the terms before you place your first bet. Better off without a bonus if you are planning a profit. Live dealers is as close as you’ll get to a real casino, just be mindful of the lag if you have a slow connection speed.

coco on January 19, 2017. Reply

i have been playing for about a month now. i won only 400 dollars. i withdrew the funds and sent my banking info and id. no response. when i spoke to someone on chat they assured me i was receiving the deposit after reviewing my id which could take up to 3 days. after the review they said they needed the same id and bank info again after already doing so i did. while i was playing on autoplay one night i noticed my info money showed 475 dollars so i thought wow i won again. so days later i kept playing it and during those days i found out that those were my withdraw amount and they didnt notify me at all to say your id wasnt enough nor your bank info so i played all my money again and now im back to zero.

Jordyn on January 18, 2017. Reply

won $3500 been playing for couple of years have made a few withdrawals one of $900 and one of $850 without having to supply ID etc. when i withdrew the 3.5k though I did need documents which was done a couple days ago, so hopefully my latest winnings are on the way I havent received them yet though getting impatient. they said the casino has released the funds yesterday I better get them or il close my acc and play else where

aav on December 26, 2016. Reply

joined jackpot city a few months ago one day i won over $21 000 tried to withdraw 4000 and was locked out of my account for a month on christmas day they told me it was a microgamming malfunction and they confiscated my winnings and credited my deposit back

Carrie on December 22, 2016. Reply

I have been playing on jackpot city for six months. Spent about 3000$ in this time. All up i have won twice. 2 x withdrawals of 200$ . I understand that you lose and win but this is really bad odds. Most of the times the games are running cold. Customer service when you ask what games are running hot they give you names of four games and when you play them they are lucky to pay out $2.
The only good thing I’ve got to say about this casino is that the pathetic amount of money i did win was in my account after 3 days. I used instant banking.

Kat on December 26, 2016. Reply

Hi, you said withdrawal right, I’m trying to withdraw but it doesn’t want to accept my bank information. May I know how you did it? Thank you

Carrie on January 28, 2017.

Hi Kat. I was using instant transfer before which worked well. I decided after a break i would try this casino again. And was surprised I actually won $400. I went to withdraw it as usual with instant bank transfer. It is not there anymore.. I asked on chat and was told they are having complications with instant bank transfer, which is interesting as you can use this to deposit money , and its been a week or more now and still not fixed. I can’t use any other methods to withdraw my money as my bank doesn’t support netteller and i don’t use credit cards and not a fan of cheques. So we will see what happens but I have the feeling after all the money I’ve spent and finally get something substantial I’m not going to get this money .. Very disheartening

anonymous canadian on December 15, 2016. Reply

Deposited 250, got 200$ bonus. won around 3000$ played through wager req. withdrew money through e-check, was in bank account next week.

Klimty on December 22, 2016. Reply

Same here! Deposited 150$ won 3000$, withdrew money through e-check on Sunday, was in Bank account on Tuesday. First withdrawal went super good!

Anj on December 13, 2016. Reply

Always received my winnings- last week won nearly $9000 playing slots- other weeks nothing… need to bet big to win big

Annie on December 9, 2016. Reply

I joined. Jackpot City a few weeks back. I had some good wins but the money was always left in my player acct.
I believe this to be on purpose, so you will respend the money.
I have never had this problem with any other casino.
Customer service is atrocious. I sent an email, advising why I was closing my acct. They responded, indicating I needed to gamble responsibly and never addressed the points outlined in my email.
Will never use them again

Katheryne Lucas on November 29, 2016. Reply

I won 1100 dollars on Saturday and by Monday $800 was deposited into my bank account as l requested , very quick with depositing money , no hassles at all

Nic on December 1, 2016. Reply

Which withdrawal method did you use?

Marlon Cobaleda on October 31, 2016. Reply

every time I deposit money into my account on jpc they hold the same amount of money on my credit card and never release it. I called the bank to see if they could release it and the bank can’t do anything about, I was told to call the casino and ask them to release the holds and the casino say they are not holding any money.

Louise Mcphail on November 13, 2016. Reply

Did u ever figure this out….if u did id like to know what u did….i think im having the same issues…

theresa on October 22, 2016. Reply

I’ve been playing at jackpotcity for over 8 years errors after errors, locked screens to be taken right of the site, all they can come up with is can’t depulicate the error, must be you’re computer after hundreds of $ to have the computer gone over only to find out it is not the computer all the management can come up with is nothing, the management have extremely poor service and don’t take responsibility over any thing from the site, I am now playing out of another site with the same errors only the support team can actually see the error and fix it the max. time 10 minutes, loyality means nothing to Jackpotcity, but little do they know alot of players that I know have left only to go to other sites where it is fun, maybe Jackpotcity should upgrade their equipment and double think the meaning of loyality

roshni on October 6, 2016. Reply

Joined jackpot city 3 weeks ago and won 20,000 using bonus money’so in total i won 10,000 however after sending all documents needed ive not recieved any payments yet!! Its been nearly a month now!

michael on November 17, 2016. Reply

wow did u get your money

Allison on December 11, 2016. Reply

Are you still waiting on your money?

Antonios on September 29, 2016. Reply

Jackpot city casino has a terrible support service everyone at there support service has a total different answer to one and other. I have played with jackpot city for about 5 years now but last week I deposited in and didn’t receive my deposit bonus so I contacted support and the person I spoke to said he could not do anything about it because I played on before contacting them to notify them so I should that is rubbish and I should ring my bank and cancel the payment so next thing I know my account was locked and I could not access anything from in my account it has been over one now and I have 80 email from them from over the 7 days my account is still blocked because they need another copy of my license just in case it has changed over the years it is a 10 year license and it is still the same and I am waiting for some documents department to review this. I have put a lot into this casino and been treated like rubbish I join a new casino today and wish I had of joined a long time ago thank you royal vegas you now have a loyal new member and goodbye jackpot city

Greg on September 11, 2016. Reply

I must say the support and response to issues at JC is absolutely terrible for an organisation that has a lot of promotion across the net. Customer service should be the number 1 priority but clearly taking your money and not responding to issues is. I am a diamond tier player at Royal Vegas and have never had any trouble with them , whether its a bonus or with payouts they have always been more than helpfull, when I won $42,000 it was in my bank in 5 days due to overseas transfer.

Scott on September 6, 2016. Reply

Well, made a withdrawal on July 27, by cheque (regular mail), after not receiving it in the mail had it cancelled on August 30th – still waiting for payment, talked to support and they claimed it will take another 7 – 14 business day to confirm the cheque was not cashed….. this seems a bit long of a wait to get a payout, I would not recommend dealing with this online casino ever…. the support staff was great (even thought I was super annoyed at this rediculus wait times.)

Daryl on December 15, 2016. Reply

Day 2 still nothing in my account talked to one of their online chat team and toll me take up 92hour possibly and had long chat, since it’s my first time withdrawl, they gentalmen toll me i will need to send in some I.D and some mail like utility bill, so I sent my ID and utility bill and some other information of where I live to their support@playersupportcentre.com, so let’s see each what happens now.

Rob M. on August 20, 2016. Reply

I play a variety of online casinos, with limited luck at them all LOL, however I haven’t had any issues cashing out my winnings with Jackpot City. In comparison with other online casinos Id say the timing is just about as good as any. Good luck to everyone!

S on August 7, 2016. Reply

I play Jackpot all the time. I have never had a problem with withdrawals, if anything they send me a notice saying you have cash and within 3 days, bammm my cash is in….
Mind you I have never won 30gs, but you never know…

Ty on July 29, 2016. Reply

First deposit was $30 ended up winning $1750. Played for about an hour and never got paid due to a couple bets over 30% of my balance. It was said to be a managers decision to conficate the funds.

Matt thomson on January 5, 2017. Reply

Did you ever have this issue resolved? I have the same problem right now and i want to talk to someone with experience

Joel on May 11, 2017.

I won 300$ this morning after depositing 15$ with 90% bonus, once I got to 300$ I went to withdraw and there was 2$ available real cash and 298$ bonus cash… So I asked why in the rep in the chat, the answer throw me of my chair!!! He said that I had a bet that was unplayed and that all the money that I was winning was going bonus money until I played the on some princess game. Went to it and I was in a 10 free spins from a scatter??? Try playing off 300$ in bonus money!! Never won enough to clear the bonus and lost my cash… they will never get anymore of my cash, I asked for the date and time of the event and he did not know… but he knew everything else, not a really good liar

Jeff O'Neil on July 26, 2016. Reply

huge hassle trying to get money out. don’t waste your time coming here. im new to the casino gaming but i can’t believe any place would take this long to payout. support not very helpful either.

shane on July 24, 2016. Reply

Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal. Asked for time frame as to when i will receive payout an couldnt give me an answer.. disappointed on such a large business.

Roda on August 16, 2016. Reply

Hello. Have you got your winnings?

Sam on October 28, 2016. Reply

Hi, did you get your winnings,,? I won 3000$ but still waiting for my money,,?

Bradley Chiffey on January 10, 2017.

Hi I withdrew my winnings 2 times and both times no problem at all it was in my account within a week I was suprised and hapy but in saying that I’ve deposited at least 8 or 9 times since and it seems they decide if your lucky or not not the machines I’m just saying smart of them I guess never mind

regan on June 25, 2016. Reply

Ive been with jpc for years and have become a fairly high teir player. This casino has changed this year , poor pays on free games even with high bets , rude cust service and continuing gaming issues that the cust serv dont lisen to. The game interruptions happen during luky periods of play , you then drop out and have to start again (often back to no wins for a period if time until the game wa r ms up again. I have also won gambles and the amount won has not been added to credits. Proof was submitted with written report, they can see the history but no reply or credits paid as owed.

cort on July 1, 2016. Reply

I totally agree with you.I’ve been playing there over a year but last 6 months it’s like a different place.I’ve even written more than once to ask if they’ve changed owners & have yet to get an answer..they write back but skirt that for some reason.The site has sucked thousands out of me just in past few months with no play whatsoever.Actually,I guess I dared to make a withdrawl before that started happening..prob only a fifth of what I’ve lost and games totally shut down after that.coincidence? I don’t think so.The games have been so bad that I’ve even placed bets of 50 cents & less instead of 5,10$ and up bets figuring it’ll play that way…nope.

sharon on August 21, 2016.

I agree too…It has changed for sure because when I would withdrawal and receive my money it would say its from Seabrook….. I have played and won a few dollars and when I take it out, it now says…theplacegroup…. and haven’t won a penny since….So sadly I will have to find another casino…..

lindsey on May 6, 2016. Reply

This is the best online casino I won $30,000 just had to send i.d and was paid with in 4 days ,will never play any others 🙂

Roda on August 16, 2016. Reply

Is that for real? Wow good for you. I’ve put in some money but never win.

Betty on September 28, 2016. Reply

How can you win such a large amount? I’ve been playing here for quite some time and rarely win over $1000. Are these JP games you play?

Alyssa on April 27, 2020.

I won 18,000$ on a Sunday and was in my account Tuesday morning by 8 am.

DunkBC on April 18, 2016. Reply

I have spent extreme amounts of money on this site and only had 1 withdrawal of $3000.00 which I did get paid out with NO hassle. It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino

Kimberly on April 1, 2016. Reply

I will say this…… I visit several online casino sites… Jackpot city is not my first rated choice, however this past week I have won a substanstantial amount of money. The catch seems to be that I opted to withdraw a minor portion of my winnings on Monday….had to provide a bunch of paperwork, which I did promptly. Today is Thursday and my withdrawal is still pending! To me this is ridiculous…it takes seconds for the casino to take my money on deposit yet when I want to cash in my winnings here I am… The VIP staff says they will see to it promptly, but from what I understand even when they decide to release funds it still takes 3-7 working days to clear my account (Canadian players here). This is really unacceptable and frustrating to say the least. Aside from this issue, I do enjoy jackpot city and have had no severe down side to playing here ….if you want a bad experience go to their competing sites and I don’t mean SP.

kaley on February 27, 2016. Reply

Jackpot City is a huge joke ive had nothing but problems since i registered to the site i was playing slots 3 days ago i deposited 60.00 from my bank card so i could win some real money, i won 300.00 with just 60.00 but the thing that really pisses me off is that it took 4 hrs before the 60.00 deposit showed up on my jackpot city account, and the fact that i won 300.00 on slots which i withdrew 4 days ago my winnings still havnt went into my bank account everytime i talk to customer support all they say is that my withdrawl is pending and that it can take 24-96 hours already been 4 days and my winnings not in my bank yet this casino is terrible there support represenitives dont know anything this casino is ran by a bunch of lying scum if my money isnt in my account soon i am going to fight them in court i know that im not the only one that has been ripped off by this site we should all fight against them and put there casino to shame once i receive my winnings i am closing my jackpot city account i am not impressed with them at all

Kane on February 19, 2016. Reply

I’ve poured at least $1,000 onto in recently without anything that resembles a decent win. Other sites are much better. I also find that there is a huge lag which I don’t get with other sites which is disappointing. Not sure where all these ‘glowing reviews’ coke from.

A aaa on February 8, 2016. Reply

I have no problems cashing out , cashed out over 43,000 , it’s the first one that’s hard but the rest is easy …..and easy money here , they are rated top online…..so go someone else if ur having bad luck

Jean on June 5, 2016. Reply

Congrats on your winnings !!! What game was you playing and what was your bid you don’t mind me asking??

Dylan on January 10, 2016. Reply

In my case ive actually won and won quite a substantial amount. Ive put in around $500 and pulled out nearly $7k worth and most of it in the last few weeks.

The batman knight with the huge 4mil jackpot on 2cents at $6 bet goes down quite nicely as well as the GOT one.

One thing that does suck is even though I deposit using my CC I cannot withdraw with it and need to wait for a cheque, Which lets be honest isnt a first world problem.

If people think that JPC has bad payout I would love to see some others which claim to be better.

Jen on February 6, 2016. Reply

Did u get your winning?

kaley on February 29, 2016.

Have you received your winnings i won 300.00 5 days ago and my winnings havnt went to my bank account yet i talked to one of there support reps today and they requested that i send my ID now they are reviewing my ID which will take another 24-48 hrs

Dylan on March 2, 2016.

Yes, normally within a few days, Now losing a bit 😛

Kimberly on April 1, 2016.

Hey kaley just saw your post on casino reviews….wondering if and when you ever received your payout?

Anonymous on December 11, 2015. Reply

I had heaps of problems with this site and I hadn’t, deposited a dime,login errors password lockouts and errors trying to deposit money in my account

Emily Haynes on December 8, 2015. Reply

Ran into a lot of errors here. Not sure if it’s just me or not but it appears other have the same issues. I can’t really play a whole ton here w/o getting errors on my phone, ipad, or computer. I had high hopes but sadly it wont work for me.

Bruce bicerton on December 8, 2015. Reply

I’ve been reading these reviews and should have read them before my first of many deposits. A few weeks ago I deposited 200 bucks. Which was to be 150% match and a whopping 40 free spins on Avalon. I have yet to receive either. Of the two hundred I deposited I did manage to miraculously win a hundred. Then locked out of my account. So I finally called after the many emails and chats that didn’t work the person I spoke with was not very fluent in English. No big deal ,but to basically calling me a liar. Of the three hundred I had in my account. Sixty had been placed in the bonus account. So my three hundred was now two fourty lol. I decided to play a little. Twenty minutes later. Empty. What a shocker.

Fadi on November 25, 2015. Reply

Amazing pay out within 5 days only , i used to win a lot on slots but recently am keep loosing no matter how i try , dont take the bonus offer at all because you cant withdraw in the same moment .

Sam on December 16, 2015. Reply

How do you get paid out?

Jen on February 6, 2016. Reply

How do u get paid?

Melody on February 15, 2016.

I rang them and gave them my bank details for my winnings and got it in a few days

Josh s on November 24, 2015. Reply

I deposited $20 last week and ended up winning $5000! The only trouble I had was sending in documents to verify it was actually me! So hopefully I’ll see the winnings in my account in the next few days 🙂

sue on December 11, 2015. Reply

Wondering if you actually received your payout? Im very skeptical to play worried that if I win they wont pay me.

Jen on February 6, 2016. Reply

Did u receive your payout?

Manon on July 11, 2016. Reply

Which game did you play? I always deposit around 20$-30$ but i never won a thing!!

tay on November 12, 2015. Reply

Made my first withdrawal… 10 days later and still waiting. The comments i got from staff on the phone include: “i dont think you need to provide any other information” and “it shouldn’t be too long” seems that neither of them have any idea… useless!

tay on November 16, 2015. Reply

Update- received communication from them today saying it will be 3 to 7 days from now.

paddy on November 28, 2015.

did you end up getting your winnings?

nicole devine on January 24, 2016.

Did u recieve your winnings in the end

Jen on February 6, 2016.

Did i receive your winnings?

Clint on August 17, 2015. Reply

I’ve played JPC for several years and have noticed a consistent, steady decline in payouts. Perhaps the reason is less people playing on the site.. A positive is that I’ve never had issues with payouts. If I withdraw on a Sunday it’s usually in my account the following Thursday.

Troy on July 28, 2015. Reply

I haven’t got a bad thing to say so far they have been brilliant I’ll be staying with them

Canadian winner on July 15, 2015. Reply

First time I have ever online gambled I deposited money using my bank transfer option, I played one night first time ever, packpot city, and all slots casino, desppsited $600 at one and 300-400 at tje other site,cashed out 2300ca between both sites, and now my accounts r closed and their confiscating my money is what I was told in an email. the check was to be mailed to me!! Is that legal? If there’s anyone that is going through similar situation, any advise on taking legal actions towards this casino?

Jen on February 6, 2016. Reply

Why they are confiscating? Have u got ur einnings?

chris on June 25, 2015. Reply

the way I understand is if you deposit $10, they will multiply that by 50. so, $10×50=$500. You then have to win $500 from your $10 AND bet it all back to meet the “minimum play through required” to pull out any winnings, if any

Brenda on May 8, 2015. Reply

I use to play at Jackpot City Casino but stopped as their payouts were minimal. After a couple years I thought I would give them another try and now their payouts on games is even worse. I will never deposit at this casino again in my life, I will stay at the casino’s that actually let me win sometimes rather than a casino that only takes and not gives any back. Totally unhappy!!!

shelley on August 3, 2014. Reply

This casino is a total rip off and trust me, I've gambled at many. They gave me a 100% bonus match after I had left for over a year. I deposited a few hundred dollars and went through it in no time. I signed in again a few days later and deposited more money but didn't win anything. Anyway, about a week later I signed in again only to find that they were offering me the same 100% bonus match again. I thought I would give it another try so I deposited $200. No bonus went into my acct however so I went on instant chat. I explained what I was waiting for and was asked to please wait. After waiting for 15 minutes Pam came on and said "No, I don't have a bonus match. I told her it was on the main screen, right when I sign in. She says to me….to go check again and to take a screen shot of it. Well yes, guess what? I went back on the main screen and it was of course gone. I emailed them to tell them what happened and they offered me $50. I told the to stick it where the sun don't shine and deleted the casino. They basically called me a liar, but I absolutely guarantee you, I read what I read. It was there.

X.CH on February 21, 2014. Reply

I am playing in jackpotcity casino almost a year . customer support is terrible (same the bonuses) , i have played over 2500 euros and never win . Generally i dont recommend this casino . I play in other casinos with microgaming games and the payout is much much better .

Bill H on July 30, 2013. Reply

Played slots at JackpotCity for over a year and also all the other Bella Rock Casinos. – Gaming Club, Lucky Nugget, King Neptune,
At first I could win small wins to keep playing but never more than my original deposits. Eventually, I made deposit after deposit after deposit…… and spin after spin after spin and rarely if ever would I get a bonus games or free spins feature. If I did get the feature the winnings were always so small it was disgusting to say the least.

The slot tournaments were even worse. Can't count how many times I thought I may win a small tournament and at the last moment a fresh player comes up from nowhere and takes the lead.

There are lots of casinos on the net and I play at a few different casinos now and with wins and losses but feel the play is much better for my money. Take my advice. Find another casino and avoid JackpotCity. You will be much happier that you did.

Frank b on May 9, 2013. Reply

Jackpot City played there many many times never came close to winning anything. Do Not play here you can not win here becaue they spent all their maony on TV commercials and the rest of the money goes to the owners the players get nothing here stay away

victoria on April 13, 2013. Reply

i have given heaps and heaps of money to this site so the one day i win big i withdraw they say send verification documents so i did i got a email saying processed will release winnings then after a week of problems hear nothing its been three weeks not one email,phone call, any sign of my winnings screw jackpot city and all of its associate casinos, king neptune, gaming club rip offs!!!!!

kathleen obrien on November 24, 2012. Reply

the casino customer service is great,but the games are rip offs,three weeks playing multiplayer ,takes three hours or more for spins to come up not good,then it dosent pay well,the promotions are great,its my favourite casino,as they really go out of there way to help you,i would recommend this casino ,but microgamming are rip offs

susie on October 29, 2012. Reply

after losing a few hundred on jackpot city i wont be visiting them again….not one bonus round !

Tina on September 17, 2012. Reply

@MEHLMANN if a family member allows you to use their account on the casino they need to clarify with the casino. Once clarified with the casino any deposits and withdraws shouldn't be withheld any money you have won!

mehlmann on September 7, 2012. Reply

they locked my account 14 days ago after depositing 1000 euro from Neteller. Don't know what to do.Stupid action.It was my mothers Neteller and now they will not give back the money…..Anybody here suggestions?

Susan H on April 13, 2012. Reply

Very dissapointing! After depositing a not insubstantial amount of money I won it back & proceeded to withdraw it. This was not my first withdrawal from this site so I expected it all to proceed smoothly. After 5 days still no sign of the cash in my bank account.so I contacted Jackpot City to be told I had been e-mailed by them requesting ID documentation however no e-mail had been received. As it is now Friday I am told the withdrawal will not be processed until Monday. As soon as the cash hits my bank account I'm closing my Jackpot City account!!!!

kathleen obrien on March 28, 2012. Reply

yes im with you there the casino is a rip off an hour to play isis error comes up you loose your money ,then they use an excuse like we have to investigate why i won the money what 260.60 to them,there games dont pay an hour or more,then you have spent a fortune 200 dollars to get five coins,what a rip off,there vip are very nice just the casino is a total rip off ,royal vegas is bad as well it took 600.00 dollars of mine,said they had put it back into my account,what a lie,i already had 1300 i was monitoring my money no 600 hundred went into my account a pack of theives

SunnyS on December 14, 2011. Reply

Best Casino EVER!!!… quickest payouts. Best VIP support. I have withdrawn in excess of 50k + without any problems and quickly. Thanks to Grant S at the VIP support team.

Gonna stick with Jackpotcity and Gaming club (The Belle Rock Guys). Don't want to ever get burnt like Royal Vegas.

Jeff L on October 29, 2015. Reply

funny how your one of a very few who have pay outs, it would have been good to hear from you how you get these payouts when others can’t ?
I landed on this site because I received a email telling me I can have 500 free spins, lol , that’s always suspicious as anything free is always a catch.
as any fool can lose his money, and I am not going there.
Like you say Ken Marchand, good advice.
I am taking that advice.

Ken Marchand on November 8, 2011. Reply

Do not play the "FREE" tournaments and "WIN" Your prize is a bonus credit and an extension to your play through. In other words you now have a longer time to wait before you can claim "ANY" of the bonus credits they give you. Play through is 50 to 1. Any money you pay for these tournaments comes from your own cash and bonus credits, so they aren't "FREE".This is my only complaint so far after playing 4 months. My advice is don't accept any play through "FREE" credits and don't play the tournaments.

PJack on October 14, 2011. Reply

I can partly agree with Kiriakos. I do indeed receive my cashouts in a timely fashion but I did have to send them papers for verification. Actually I think it is a standard procedure at all online gambling sites.

kiriakos sakkas on September 19, 2011. Reply

they pay in 3 days without asking for stupid things like passports or clear photos or I dont know what. Bank wire in 3 days. Very fast

guy phillips on August 30, 2011. Reply

the casino Jackpot City in my opinion is 1 of the worst casions online.The games dont pay They through bonuses at you knowing that this will be the only way to keep your business.I have played many online casinos and this bye far is the 1 in my opinion most manipulated I have played to date.I would not recomend this casino to anybody,unless of course you like to lose money

Frederick on July 5, 2010. Reply

your comment "BEFORE Registering with Jackpot City Casino I read their T&C carefully and also went to their Live Help online service to clarify a few points. I explained clearly I was in Thailand BUT my banking and 'home' was in the UK. "No Problem Sir, I've checked, Thailand is acceptable to us and you may proceed" .. so I Registered. And just like the other poster I was playing when my account was 'locked'. I was informed my initial deposit would be returned in full (I hope so!) BUT I was NOT told why my a/c had been closed. I suspect it was because I was because I was playing from a different Country than my Banking (credit card) address. It would be nice to know the reason why … that courtesy would cost them nothing!

Anonymous on March 30, 2009. Reply

i have had a really bad experience with this site, they locked my account because i was registered to ireland but playing in cyprus. where i am working for the next few months. on top of this, any money i won( 50euro) was voided…..apparently. i will not be using this site again its a complete piss take


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