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Player comments on JackpotCity Casino


109 comments

stanislav on August 8, 2017. Reply

hi i just wanted to let everybody know i’v signed up to jackpot city a week ago. i’v spent $291 canadian dollars. and this is a true story. around 5:00am i hit the jackpot $17,880.07 dollars. i was shocked!!! i diden’t sleep the whole day i was not sure how to withdrawal. so the support online chat helped me out. i got an email congratulating me and asked me to send in my identification. so i did. it’s been 6 days now and my money is still pending. i am getting very frustrated waiting so long to get my money. but i have a feeling i’m gonna get my winnings. but the online chat support team are excellent very helpful i always give them 5 stars…. i will keep you updated when i get my money. i really hope i get it soon.

Dominic on August 13, 2017. Reply

So did you get your money or no?

Glenda on August 6, 2017. Reply

Jackpotcity is very fast in paying me out. I won three times in one year (2016), 150.00, 200.00 & 450.00. Absolutely wonderful service.
Sounds like you are talking about Royal Vegas Casino, they had all my verification documents all screwed up & lost. The customer service operators were very rude to me when I tried enquiring about my winnings, which was $850.00. They ended up putting my winnings back into my casino account($800.00). 50.00 short.

Cdolz on June 29, 2017. Reply

Same here waiting for my withdrawal from jackpot city until now they’re not finish yet for verification in my documents iwas sent many times my ID and still waiting the feedback from them 12 days since I was sent my documents.just hoping to get my winnings.

Valerie on July 21, 2017. Reply

After the maximum of 96hrs u can ring jackpot city and request they contact the operations team..I just did that today and they accepted my Id..2 weeks later I will still have to wait 3 to 7 working days for my deposit into my account

J79 on August 9, 2017. Reply

I got my winnings after 3 weeks i recommend jackpot city this site is legit😊

Marius on June 28, 2017. Reply

I have won 3000eu and i tried to withdraw my money. After 10 days any answers and explanations i contacted live support and they tokd me: money were reversed and all lost down to zero! How it can be possible?! I did not played at all…

Van on July 30, 2017. Reply

What happens? Did you get your money and what did you do

Corinne Ropp on August 15, 2017. Reply

What happened? That just happened to my son with All Jackpots

Erica on June 8, 2017. Reply

Started off good, win/loss ratio seems fair and great selection of games to play. Naturally, win ratio much higher when playing with the bonus dollars of course…When playing with my own money, conveniently stopped getting bonus rounds, and win ratio declined significantly. Further, I consistently had DNS Server connection issues, which Support said was an issue on my end. I had been using the account for a month before this issue started , no settings changed on my computer. Well, after a month of play the system suddenly wouldn’t allow me to make any more deposits. Coincidentally this was after I had actually won two jackpots and made immediate withdrawls. At the end of the day I broke even with deposit to withdrawl ratio, so not what the panic was all about-Operations had relegated my account to Voucher pay only. For absolutely no reason and no ability to contact them to find out why this happened. I had no issues with Visa/Debit deposits, no rejections , no bounced payments. This was completely arbitrary. Needless to say, I don’t have the patience to deal with this kind of nonsense so I’ll just take my money elsewhere.

Leena on May 31, 2017. Reply

I started playing jackpot city 18 months ago. I have won $4500,$2500,$800,$500 and a few other amounts . Just won $1900
Withdrawal to bank account in Australia was 3 days. Now withdrawing to debit card and its around 2-3 days
Have had no issues except not being able to withdraw to bank account

Marty on May 1, 2017. Reply

have had absolutely no problems withdrawing my money..4-5 day turn around..have noticed hot and cold days on JPC..if you hit on a winning streak ..play it out..otherwise play a few bucks here or there and see when the reels are running hot ..site been lagging alot just lately..kinda annoying..but like i said..no problems getting paid out

Mel on May 17, 2017. Reply

What payment method did you use for withdrawl? I have a friend that won $10,000 playing using Paysafe deposits and he doesn’t have a bank account

ryan on April 20, 2017. Reply

i also played on jackpot city..the first couple months i won a jackpot of $6000 it took me over a month to get because they kept rejecting my id..after i received it i never won again and i even hit a bonus where the whole screen was wilds it crashed my phone and i recieved nothing..and everytime i have called they offer me nothing so there u go

Rontario on March 12, 2017. Reply

Been playing on jackpot city for 8 months first payment took week and a half but after that i get my winnings in 2 day except weekends have had great luck on jackpot city biggest win of $76.000 was paid to me in a week i got $20.000 a day for 3 days then $16000 payment now seems be quicker but recently this site has not been that great seems go from hot to cold a lot same pattern after going hot will go cold so need be carefull and not let it eat your money

Peter on March 15, 2017. Reply

Hi Rontario,
I play about $2 a spin on the slots, to and maybe i’ll get about $300 – $500 (very seldom) for a good win on free spins or something, and yet you see people like your self win big ( well Done) $30,000, – $50,000.
How much, (if you don’t mind me asking) do you have place per spin to collect the big wins. There is a list on Jackpot city casino everyday of the big wins and I know they aren from Jackpots or is this Jackpot city casino trying to get you to play more?
Thanks
Peter

Teresa on May 28, 2017. Reply

How do you win 76 thousand. ? What game an how many bets do u play.

Joseph on March 7, 2017. Reply

Like so many others, I have received no winnings even after my ID was accepted. Some promotion manager phoned me today to tell me how lucky I was because today they would match 150% of what I deposited. I told the guy that I would not play again until I received my winnings from 1 month ago. He said ” so your not going to game until you get your money?” Yes I said!!! He hung up on me.

Peter Brock on February 13, 2017. Reply

Haven’t tried to withdraw yet, but word of caution, opt out of the deposit bonus, if you receive $100 deposit bonus, you will be required to wager atleast $5000 before you can withdraw any winnings. But here is the kicker, that $5000 will increase depending on the games, slots will count as 100%, live games and some other table games counts for alot less if any. In other words, you may make $1000 in profit playing live Baccarat, but from what I can tell, you will not be able to withdraw until your play through is met. Make sure you read the terms before you place your first bet. Better off without a bonus if you are planning a profit. Live dealers is as close as you’ll get to a real casino, just be mindful of the lag if you have a slow connection speed.

coco on January 19, 2017. Reply

i have been playing for about a month now. i won only 400 dollars. i withdrew the funds and sent my banking info and id. no response. when i spoke to someone on chat they assured me i was receiving the deposit after reviewing my id which could take up to 3 days. after the review they said they needed the same id and bank info again after already doing so i did. while i was playing on autoplay one night i noticed my info money showed 475 dollars so i thought wow i won again. so days later i kept playing it and during those days i found out that those were my withdraw amount and they didnt notify me at all to say your id wasnt enough nor your bank info so i played all my money again and now im back to zero.

Jordyn on January 18, 2017. Reply

won $3500 been playing for couple of years have made a few withdrawals one of $900 and one of $850 without having to supply ID etc. when i withdrew the 3.5k though I did need documents which was done a couple days ago, so hopefully my latest winnings are on the way I havent received them yet though getting impatient. they said the casino has released the funds yesterday I better get them or il close my acc and play else where

aav on December 26, 2016. Reply

joined jackpot city a few months ago one day i won over $21 000 tried to withdraw 4000 and was locked out of my account for a month on christmas day they told me it was a microgamming malfunction and they confiscated my winnings and credited my deposit back

Carrie on December 22, 2016. Reply

I have been playing on jackpot city for six months. Spent about 3000$ in this time. All up i have won twice. 2 x withdrawals of 200$ . I understand that you lose and win but this is really bad odds. Most of the times the games are running cold. Customer service when you ask what games are running hot they give you names of four games and when you play them they are lucky to pay out $2.
The only good thing I’ve got to say about this casino is that the pathetic amount of money i did win was in my account after 3 days. I used instant banking.

Kat on December 26, 2016. Reply

Hi, you said withdrawal right, I’m trying to withdraw but it doesn’t want to accept my bank information. May I know how you did it? Thank you

Carrie on January 28, 2017. Reply

Hi Kat. I was using instant transfer before which worked well. I decided after a break i would try this casino again. And was surprised I actually won $400. I went to withdraw it as usual with instant bank transfer. It is not there anymore.. I asked on chat and was told they are having complications with instant bank transfer, which is interesting as you can use this to deposit money , and its been a week or more now and still not fixed. I can’t use any other methods to withdraw my money as my bank doesn’t support netteller and i don’t use credit cards and not a fan of cheques. So we will see what happens but I have the feeling after all the money I’ve spent and finally get something substantial I’m not going to get this money .. Very disheartening

anonymous canadian on December 15, 2016. Reply

Deposited 250, got 200$ bonus. won around 3000$ played through wager req. withdrew money through e-check, was in bank account next week.

Klimty on December 22, 2016. Reply

Same here! Deposited 150$ won 3000$, withdrew money through e-check on Sunday, was in Bank account on Tuesday. First withdrawal went super good!

Anj on December 13, 2016. Reply

Always received my winnings- last week won nearly $9000 playing slots- other weeks nothing… need to bet big to win big

Annie on December 9, 2016. Reply

I joined. Jackpot City a few weeks back. I had some good wins but the money was always left in my player acct.
I believe this to be on purpose, so you will respend the money.
I have never had this problem with any other casino.
Customer service is atrocious. I sent an email, advising why I was closing my acct. They responded, indicating I needed to gamble responsibly and never addressed the points outlined in my email.
Will never use them again

Katheryne Lucas on November 29, 2016. Reply

I won 1100 dollars on Saturday and by Monday $800 was deposited into my bank account as l requested , very quick with depositing money , no hassles at all

Nic on December 1, 2016. Reply

Which withdrawal method did you use?

Marlon Cobaleda on October 31, 2016. Reply

every time I deposit money into my account on jpc they hold the same amount of money on my credit card and never release it. I called the bank to see if they could release it and the bank can’t do anything about, I was told to call the casino and ask them to release the holds and the casino say they are not holding any money.

Louise Mcphail on November 13, 2016. Reply

Did u ever figure this out….if u did id like to know what u did….i think im having the same issues…

theresa on October 22, 2016. Reply

I’ve been playing at jackpotcity for over 8 years errors after errors, locked screens to be taken right of the site, all they can come up with is can’t depulicate the error, must be you’re computer after hundreds of $ to have the computer gone over only to find out it is not the computer all the management can come up with is nothing, the management have extremely poor service and don’t take responsibility over any thing from the site, I am now playing out of another site with the same errors only the support team can actually see the error and fix it the max. time 10 minutes, loyality means nothing to Jackpotcity, but little do they know alot of players that I know have left only to go to other sites where it is fun, maybe Jackpotcity should upgrade their equipment and double think the meaning of loyality

roshni on October 6, 2016. Reply

Joined jackpot city 3 weeks ago and won 20,000 using bonus money’so in total i won 10,000 however after sending all documents needed ive not recieved any payments yet!! Its been nearly a month now!

michael on November 17, 2016. Reply

wow did u get your money

Allison on December 11, 2016. Reply

Are you still waiting on your money?

Antonios on September 29, 2016. Reply

Jackpot city casino has a terrible support service everyone at there support service has a total different answer to one and other. I have played with jackpot city for about 5 years now but last week I deposited in and didn’t receive my deposit bonus so I contacted support and the person I spoke to said he could not do anything about it because I played on before contacting them to notify them so I should that is rubbish and I should ring my bank and cancel the payment so next thing I know my account was locked and I could not access anything from in my account it has been over one now and I have 80 email from them from over the 7 days my account is still blocked because they need another copy of my license just in case it has changed over the years it is a 10 year license and it is still the same and I am waiting for some documents department to review this. I have put a lot into this casino and been treated like rubbish I join a new casino today and wish I had of joined a long time ago thank you royal vegas you now have a loyal new member and goodbye jackpot city

Greg on September 11, 2016. Reply

I must say the support and response to issues at JC is absolutely terrible for an organisation that has a lot of promotion across the net. Customer service should be the number 1 priority but clearly taking your money and not responding to issues is. I am a diamond tier player at Royal Vegas and have never had any trouble with them , whether its a bonus or with payouts they have always been more than helpfull, when I won $42,000 it was in my bank in 5 days due to overseas transfer.

Scott on September 6, 2016. Reply

Well, made a withdrawal on July 27, by cheque (regular mail), after not receiving it in the mail had it cancelled on August 30th – still waiting for payment, talked to support and they claimed it will take another 7 – 14 business day to confirm the cheque was not cashed….. this seems a bit long of a wait to get a payout, I would not recommend dealing with this online casino ever…. the support staff was great (even thought I was super annoyed at this rediculus wait times.)

Daryl on December 15, 2016. Reply

Day 2 still nothing in my account talked to one of their online chat team and toll me take up 92hour possibly and had long chat, since it’s my first time withdrawl, they gentalmen toll me i will need to send in some I.D and some mail like utility bill, so I sent my ID and utility bill and some other information of where I live to their support@playersupportcentre.com, so let’s see each what happens now.

Rob M. on August 20, 2016. Reply

I play a variety of online casinos, with limited luck at them all LOL, however I haven’t had any issues cashing out my winnings with Jackpot City. In comparison with other online casinos Id say the timing is just about as good as any. Good luck to everyone!

S on August 7, 2016. Reply

I play Jackpot all the time. I have never had a problem with withdrawals, if anything they send me a notice saying you have cash and within 3 days, bammm my cash is in….
Mind you I have never won 30gs, but you never know…

Ty on July 29, 2016. Reply

First deposit was $30 ended up winning $1750. Played for about an hour and never got paid due to a couple bets over 30% of my balance. It was said to be a managers decision to conficate the funds.

Matt thomson on January 5, 2017. Reply

Did you ever have this issue resolved? I have the same problem right now and i want to talk to someone with experience

Joel on May 11, 2017. Reply

I won 300$ this morning after depositing 15$ with 90% bonus, once I got to 300$ I went to withdraw and there was 2$ available real cash and 298$ bonus cash… So I asked why in the rep in the chat, the answer throw me of my chair!!! He said that I had a bet that was unplayed and that all the money that I was winning was going bonus money until I played the on some princess game. Went to it and I was in a 10 free spins from a scatter??? Try playing off 300$ in bonus money!! Never won enough to clear the bonus and lost my cash… they will never get anymore of my cash, I asked for the date and time of the event and he did not know… but he knew everything else, not a really good liar

Jeff O'Neil on July 26, 2016. Reply

huge hassle trying to get money out. don’t waste your time coming here. im new to the casino gaming but i can’t believe any place would take this long to payout. support not very helpful either.

shane on July 24, 2016. Reply

Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal. Asked for time frame as to when i will receive payout an couldnt give me an answer.. disappointed on such a large business.

Roda on August 16, 2016. Reply

Hello. Have you got your winnings?

Sam on October 28, 2016. Reply

Hi, did you get your winnings,,? I won 3000$ but still waiting for my money,,?

Bradley Chiffey on January 10, 2017. Reply

Hi I withdrew my winnings 2 times and both times no problem at all it was in my account within a week I was suprised and hapy but in saying that I’ve deposited at least 8 or 9 times since and it seems they decide if your lucky or not not the machines I’m just saying smart of them I guess never mind

regan on June 25, 2016. Reply

Ive been with jpc for years and have become a fairly high teir player. This casino has changed this year , poor pays on free games even with high bets , rude cust service and continuing gaming issues that the cust serv dont lisen to. The game interruptions happen during luky periods of play , you then drop out and have to start again (often back to no wins for a period if time until the game wa r ms up again. I have also won gambles and the amount won has not been added to credits. Proof was submitted with written report, they can see the history but no reply or credits paid as owed.

cort on July 1, 2016. Reply

I totally agree with you.I’ve been playing there over a year but last 6 months it’s like a different place.I’ve even written more than once to ask if they’ve changed owners & have yet to get an answer..they write back but skirt that for some reason.The site has sucked thousands out of me just in past few months with no play whatsoever.Actually,I guess I dared to make a withdrawl before that started happening..prob only a fifth of what I’ve lost and games totally shut down after that.coincidence? I don’t think so.The games have been so bad that I’ve even placed bets of 50 cents & less instead of 5,10$ and up bets figuring it’ll play that way…nope.

sharon on August 21, 2016. Reply

I agree too…It has changed for sure because when I would withdrawal and receive my money it would say its from Seabrook….. I have played and won a few dollars and when I take it out, it now says…theplacegroup…. and haven’t won a penny since….So sadly I will have to find another casino…..

lindsey on May 6, 2016. Reply

This is the best online casino I won $30,000 just had to send i.d and was paid with in 4 days ,will never play any others :)

Roda on August 16, 2016. Reply

Is that for real? Wow good for you. I’ve put in some money but never win.

Betty on September 28, 2016. Reply

How can you win such a large amount? I’ve been playing here for quite some time and rarely win over $1000. Are these JP games you play?

DunkBC on April 18, 2016. Reply

I have spent extreme amounts of money on this site and only had 1 withdrawal of $3000.00 which I did get paid out with NO hassle. It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino

Kimberly on April 1, 2016. Reply

I will say this…… I visit several online casino sites… Jackpot city is not my first rated choice, however this past week I have won a substanstantial amount of money. The catch seems to be that I opted to withdraw a minor portion of my winnings on Monday….had to provide a bunch of paperwork, which I did promptly. Today is Thursday and my withdrawal is still pending! To me this is ridiculous…it takes seconds for the casino to take my money on deposit yet when I want to cash in my winnings here I am… The VIP staff says they will see to it promptly, but from what I understand even when they decide to release funds it still takes 3-7 working days to clear my account (Canadian players here). This is really unacceptable and frustrating to say the least. Aside from this issue, I do enjoy jackpot city and have had no severe down side to playing here ….if you want a bad experience go to their competing sites and I don’t mean SP.

kaley on February 27, 2016. Reply

Jackpot City is a huge joke ive had nothing but problems since i registered to the site i was playing slots 3 days ago i deposited 60.00 from my bank card so i could win some real money, i won 300.00 with just 60.00 but the thing that really pisses me off is that it took 4 hrs before the 60.00 deposit showed up on my jackpot city account, and the fact that i won 300.00 on slots which i withdrew 4 days ago my winnings still havnt went into my bank account everytime i talk to customer support all they say is that my withdrawl is pending and that it can take 24-96 hours already been 4 days and my winnings not in my bank yet this casino is terrible there support represenitives dont know anything this casino is ran by a bunch of lying scum if my money isnt in my account soon i am going to fight them in court i know that im not the only one that has been ripped off by this site we should all fight against them and put there casino to shame once i receive my winnings i am closing my jackpot city account i am not impressed with them at all

Kane on February 19, 2016. Reply

I’ve poured at least $1,000 onto in recently without anything that resembles a decent win. Other sites are much better. I also find that there is a huge lag which I don’t get with other sites which is disappointing. Not sure where all these ‘glowing reviews’ coke from.

A aaa on February 8, 2016. Reply

I have no problems cashing out , cashed out over 43,000 , it’s the first one that’s hard but the rest is easy …..and easy money here , they are rated top online…..so go someone else if ur having bad luck

Jean on June 5, 2016. Reply

Congrats on your winnings !!! What game was you playing and what was your bid you don’t mind me asking??

Dylan on January 10, 2016. Reply

In my case ive actually won and won quite a substantial amount. Ive put in around $500 and pulled out nearly $7k worth and most of it in the last few weeks.

The batman knight with the huge 4mil jackpot on 2cents at $6 bet goes down quite nicely as well as the GOT one.

One thing that does suck is even though I deposit using my CC I cannot withdraw with it and need to wait for a cheque, Which lets be honest isnt a first world problem.

If people think that JPC has bad payout I would love to see some others which claim to be better.

Jen on February 6, 2016. Reply

Did u get your winning?

kaley on February 29, 2016. Reply

Have you received your winnings i won 300.00 5 days ago and my winnings havnt went to my bank account yet i talked to one of there support reps today and they requested that i send my ID now they are reviewing my ID which will take another 24-48 hrs

Dylan on March 2, 2016.

Yes, normally within a few days, Now losing a bit :P

Kimberly on April 1, 2016.

Hey kaley just saw your post on casino reviews….wondering if and when you ever received your payout?

Anonymous on December 11, 2015. Reply

I had heaps of problems with this site and I hadn’t, deposited a dime,login errors password lockouts and errors trying to deposit money in my account

Emily Haynes on December 8, 2015. Reply

Ran into a lot of errors here. Not sure if it’s just me or not but it appears other have the same issues. I can’t really play a whole ton here w/o getting errors on my phone, ipad, or computer. I had high hopes but sadly it wont work for me.

Bruce bicerton on December 8, 2015. Reply

I’ve been reading these reviews and should have read them before my first of many deposits. A few weeks ago I deposited 200 bucks. Which was to be 150% match and a whopping 40 free spins on Avalon. I have yet to receive either. Of the two hundred I deposited I did manage to miraculously win a hundred. Then locked out of my account. So I finally called after the many emails and chats that didn’t work the person I spoke with was not very fluent in English. No big deal ,but to basically calling me a liar. Of the three hundred I had in my account. Sixty had been placed in the bonus account. So my three hundred was now two fourty lol. I decided to play a little. Twenty minutes later. Empty. What a shocker.

Fadi on November 25, 2015. Reply

Amazing pay out within 5 days only , i used to win a lot on slots but recently am keep loosing no matter how i try , dont take the bonus offer at all because you cant withdraw in the same moment .

Sam on December 16, 2015. Reply

How do you get paid out?

Jen on February 6, 2016. Reply

How do u get paid?

Melody on February 15, 2016. Reply

I rang them and gave them my bank details for my winnings and got it in a few days

Josh s on November 24, 2015. Reply

I deposited $20 last week and ended up winning $5000! The only trouble I had was sending in documents to verify it was actually me! So hopefully I’ll see the winnings in my account in the next few days :)

sue on December 11, 2015. Reply

Wondering if you actually received your payout? Im very skeptical to play worried that if I win they wont pay me.

Jen on February 6, 2016. Reply

Did u receive your payout?

Manon on July 11, 2016. Reply

Which game did you play? I always deposit around 20$-30$ but i never won a thing!!

tay on November 12, 2015. Reply

Made my first withdrawal… 10 days later and still waiting. The comments i got from staff on the phone include: “i dont think you need to provide any other information” and “it shouldn’t be too long” seems that neither of them have any idea… useless!

tay on November 16, 2015. Reply

Update- received communication from them today saying it will be 3 to 7 days from now.

paddy on November 28, 2015. Reply

did you end up getting your winnings?

nicole devine on January 24, 2016. Reply

Did u recieve your winnings in the end

Jen on February 6, 2016. Reply

Did i receive your winnings?

Clint on August 17, 2015. Reply

I’ve played JPC for several years and have noticed a consistent, steady decline in payouts. Perhaps the reason is less people playing on the site.. A positive is that I’ve never had issues with payouts. If I withdraw on a Sunday it’s usually in my account the following Thursday.

Troy on July 28, 2015. Reply

I haven’t got a bad thing to say so far they have been brilliant I’ll be staying with them

Canadian winner on July 15, 2015. Reply

First time I have ever online gambled I deposited money using my bank transfer option, I played one night first time ever, packpot city, and all slots casino, desppsited $600 at one and 300-400 at tje other site,cashed out 2300ca between both sites, and now my accounts r closed and their confiscating my money is what I was told in an email. the check was to be mailed to me!! Is that legal? If there’s anyone that is going through similar situation, any advise on taking legal actions towards this casino?

Jen on February 6, 2016. Reply

Why they are confiscating? Have u got ur einnings?

chris on June 25, 2015. Reply

the way I understand is if you deposit $10, they will multiply that by 50. so, $10×50=$500. You then have to win $500 from your $10 AND bet it all back to meet the “minimum play through required” to pull out any winnings, if any

Brenda on May 8, 2015. Reply

I use to play at Jackpot City Casino but stopped as their payouts were minimal. After a couple years I thought I would give them another try and now their payouts on games is even worse. I will never deposit at this casino again in my life, I will stay at the casino’s that actually let me win sometimes rather than a casino that only takes and not gives any back. Totally unhappy!!!

shelley on August 3, 2014. Reply

This casino is a total rip off and trust me, I've gambled at many. They gave me a 100% bonus match after I had left for over a year. I deposited a few hundred dollars and went through it in no time. I signed in again a few days later and deposited more money but didn't win anything. Anyway, about a week later I signed in again only to find that they were offering me the same 100% bonus match again. I thought I would give it another try so I deposited $200. No bonus went into my acct however so I went on instant chat. I explained what I was waiting for and was asked to please wait. After waiting for 15 minutes Pam came on and said "No, I don't have a bonus match. I told her it was on the main screen, right when I sign in. She says to me….to go check again and to take a screen shot of it. Well yes, guess what? I went back on the main screen and it was of course gone. I emailed them to tell them what happened and they offered me $50. I told the to stick it where the sun don't shine and deleted the casino. They basically called me a liar, but I absolutely guarantee you, I read what I read. It was there.

X.CH on February 21, 2014. Reply

I am playing in jackpotcity casino almost a year . customer support is terrible (same the bonuses) , i have played over 2500 euros and never win . Generally i dont recommend this casino . I play in other casinos with microgaming games and the payout is much much better .

Bill H on July 30, 2013. Reply

Played slots at JackpotCity for over a year and also all the other Bella Rock Casinos. – Gaming Club, Lucky Nugget, King Neptune,
At first I could win small wins to keep playing but never more than my original deposits. Eventually, I made deposit after deposit after deposit…… and spin after spin after spin and rarely if ever would I get a bonus games or free spins feature. If I did get the feature the winnings were always so small it was disgusting to say the least.

The slot tournaments were even worse. Can't count how many times I thought I may win a small tournament and at the last moment a fresh player comes up from nowhere and takes the lead.

There are lots of casinos on the net and I play at a few different casinos now and with wins and losses but feel the play is much better for my money. Take my advice. Find another casino and avoid JackpotCity. You will be much happier that you did.

Frank b on May 9, 2013. Reply

Jackpot City played there many many times never came close to winning anything. Do Not play here you can not win here becaue they spent all their maony on TV commercials and the rest of the money goes to the owners the players get nothing here stay away

victoria on April 13, 2013. Reply

i have given heaps and heaps of money to this site so the one day i win big i withdraw they say send verification documents so i did i got a email saying processed will release winnings then after a week of problems hear nothing its been three weeks not one email,phone call, any sign of my winnings screw jackpot city and all of its associate casinos, king neptune, gaming club rip offs!!!!!

kathleen obrien on November 24, 2012. Reply

the casino customer service is great,but the games are rip offs,three weeks playing multiplayer ,takes three hours or more for spins to come up not good,then it dosent pay well,the promotions are great,its my favourite casino,as they really go out of there way to help you,i would recommend this casino ,but microgamming are rip offs

susie on October 29, 2012. Reply

after losing a few hundred on jackpot city i wont be visiting them again….not one bonus round !

Tina on September 17, 2012. Reply

@MEHLMANN if a family member allows you to use their account on the casino they need to clarify with the casino. Once clarified with the casino any deposits and withdraws shouldn't be withheld any money you have won!

mehlmann on September 7, 2012. Reply

they locked my account 14 days ago after depositing 1000 euro from Neteller. Don't know what to do.Stupid action.It was my mothers Neteller and now they will not give back the money…..Anybody here suggestions?

Susan H on April 13, 2012. Reply

Very dissapointing! After depositing a not insubstantial amount of money I won it back & proceeded to withdraw it. This was not my first withdrawal from this site so I expected it all to proceed smoothly. After 5 days still no sign of the cash in my bank account.so I contacted Jackpot City to be told I had been e-mailed by them requesting ID documentation however no e-mail had been received. As it is now Friday I am told the withdrawal will not be processed until Monday. As soon as the cash hits my bank account I'm closing my Jackpot City account!!!!

kathleen obrien on March 28, 2012. Reply

yes im with you there the casino is a rip off an hour to play isis error comes up you loose your money ,then they use an excuse like we have to investigate why i won the money what 260.60 to them,there games dont pay an hour or more,then you have spent a fortune 200 dollars to get five coins,what a rip off,there vip are very nice just the casino is a total rip off ,royal vegas is bad as well it took 600.00 dollars of mine,said they had put it back into my account,what a lie,i already had 1300 i was monitoring my money no 600 hundred went into my account a pack of theives

SunnyS on December 14, 2011. Reply

Best Casino EVER!!!… quickest payouts. Best VIP support. I have withdrawn in excess of 50k + without any problems and quickly. Thanks to Grant S at the VIP support team.

Gonna stick with Jackpotcity and Gaming club (The Belle Rock Guys). Don't want to ever get burnt like Royal Vegas.

Jeff L on October 29, 2015. Reply

funny how your one of a very few who have pay outs, it would have been good to hear from you how you get these payouts when others can’t ?
I landed on this site because I received a email telling me I can have 500 free spins, lol , that’s always suspicious as anything free is always a catch.
as any fool can lose his money, and I am not going there.
Like you say Ken Marchand, good advice.
I am taking that advice.

Ken Marchand on November 8, 2011. Reply

Do not play the "FREE" tournaments and "WIN" Your prize is a bonus credit and an extension to your play through. In other words you now have a longer time to wait before you can claim "ANY" of the bonus credits they give you. Play through is 50 to 1. Any money you pay for these tournaments comes from your own cash and bonus credits, so they aren't "FREE".This is my only complaint so far after playing 4 months. My advice is don't accept any play through "FREE" credits and don't play the tournaments.

PJack on October 14, 2011. Reply

I can partly agree with Kiriakos. I do indeed receive my cashouts in a timely fashion but I did have to send them papers for verification. Actually I think it is a standard procedure at all online gambling sites.

kiriakos sakkas on September 19, 2011. Reply

they pay in 3 days without asking for stupid things like passports or clear photos or I dont know what. Bank wire in 3 days. Very fast

guy phillips on August 30, 2011. Reply

the casino Jackpot City in my opinion is 1 of the worst casions online.The games dont pay They through bonuses at you knowing that this will be the only way to keep your business.I have played many online casinos and this bye far is the 1 in my opinion most manipulated I have played to date.I would not recomend this casino to anybody,unless of course you like to lose money

Frederick on July 5, 2010. Reply

your comment "BEFORE Registering with Jackpot City Casino I read their T&C carefully and also went to their Live Help online service to clarify a few points. I explained clearly I was in Thailand BUT my banking and 'home' was in the UK. "No Problem Sir, I've checked, Thailand is acceptable to us and you may proceed" .. so I Registered. And just like the other poster I was playing when my account was 'locked'. I was informed my initial deposit would be returned in full (I hope so!) BUT I was NOT told why my a/c had been closed. I suspect it was because I was because I was playing from a different Country than my Banking (credit card) address. It would be nice to know the reason why … that courtesy would cost them nothing!

Anonymous on March 30, 2009. Reply

i have had a really bad experience with this site, they locked my account because i was registered to ireland but playing in cyprus. where i am working for the next few months. on top of this, any money i won( 50euro) was voided…..apparently. i will not be using this site again its a complete piss take


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