JackpotCity Casino Player comments

136 comments on JackpotCity Casino

Eric on June 14, 2019. Reply

Serveral times I had bets placed on there Monopoly games jackpot, all and all I quit while I was ahead but they kept having errors including twice when it landed the jackpot I had bet on bets were rejected and one time they re rolled the wheel without giving an option to move bets or return bets, they told me several times I had been givin 3$ and 6$ but does not show up in any history not did it reflect in my account. Not trusted

Kara Matthew’s on April 24, 2019. Reply

I’ve been playing with jackpot city for a while now and when I do a deposit the very next day it shows back up in my account as if I never played with it. The company name is Bayton Ltd bloody weird. Then a week later if I haven’t touched the money which I can if I wanted but it shows up as a debt a week later. I don’t know. Last year in October I won $6000.00 within 4 days it was there no problems. Friday gone I won $7000.00 I waited 48 hours later to see what the hold up was apparently ithey needed identification information. So I have emailed this info they said to wait 48-72 hours I’ll will update this information when it comes through or not.

Damen Walsh on March 16, 2019. Reply

My phone number has been switched and their site wont let me delete the number and put in a new one. It just wont let me erase anything or type over the number in the box. So when you ask support I got some really cool answers from Judy like, its muchbetter fault, or i need to wait 24 hours? Its a flaw in their site and she is just not accepting that i know what im talking about and she cant wrap her head around this simple flaw…. I swear its because i cashed out like 200$ from only putting in like 20.

Nassa on March 5, 2019. Reply

Been playing Jackpot for over a year now, its not to bad, I think the withdrawal times could be altered, for the withdrawal to sit there for 24-36 hours before it is even started to be processed, is not really fair,we should have a option to lock in our withdrawal, but I guess its left there so people reverse it and spend more money, unlike another casino I play, excellent, you can withdraw from $10 up,and deposit from $5, also lock in your withdrawal and its processed within 0- 6 hours and in my account debit card the next day, how it should be with technology these days, and the games are good to, think JC needs to revamp lol

Solgood on February 28, 2019. Reply

For years, i have been depositing in jackpot city casino, until i won, for the first time; it has been 2 weeks since i withdrew my winnings and i only receive the (congratulations) word, along with different emails, contradicting each other, your withdrawal has been processed to your card, please allow 24 hours to reflect in your account, your withdrawal has been processed to your skrill account please allow 24hours…. i contacted support again and only received contradicting information; until now, i only receive emails, on daily basis but the money never hits Any of my accounts,

Chris Bensette on January 12, 2019. Reply

Been playing JPC in Ontario for years now. Some tips.

1. Never ever use the bonus. Its horrible. Causes so many frustrations. The bonus amount is always gone within minutes and 20 minutes into the session if you get a big hit and find out you still haven’t met the play through its just a bad experience. Put in the credits your willing to risk and stay away from bonuses.

2. Always expect a “glitch or issue” with your account if you win over $1000.
This has frustrated me many times.
Doesn’t always happen but occationally they act like i’ve never withdrawn money before.
Then I have to go through the “Hoops” once again.

3. Be carefull if your playing with others over the same external IP address.
My wife and I use 2 seperate accounts and 2 seperate PC’s , however we go out the same router/service provider.
I have noticed quite obviously that when she is winning and withdrawing money over the course of a week, I have never won in any session during that time.
When I am winning and withdrawing, she also never wins during that time.

Its like clockwork and we have reproduced this behaiviour over and over. We do not play when the other is winning or making a withdrawl.
Not sure what to make of that but RNG seems suspect here. (I work for a Major Land based Casino)

4. Never ever play a game based on the “HOT” notification. After years of experience, I have rarely had a good session playing “Hot” games.
Most of my successes have been ironically on supposesdly “cold” slots or normal slots.

5. Overall, its a decent Online Casino once you know what to expect as noted above.
No way around it, some things are legitimatly suspect as far as the RNG and programming/policies they use. Its feels at times like its a scam no doubt.

skstevens on July 27, 2018. Reply

After reconciling my credit card and JPC deposit statement I noticed 5 unauthorized charges from JPC adding to over $800. I contacted JPC and was told that my account was compromised and that they would be freezing my account. After an investigation, they returned to say that the 5 charges were legitimate and that my bank probably just delayed the charges. I spoke to my bank and they confirmed that the charges were indeed fraudulent (after comparing to my JPC deposit statement), something I already knew because I keep track of every transaction I make on my credit card. The problem is JPC will not take the responsibility and my credit card will not cover any gambling-related charges, fraudulent or not. I’m now out the $800 that JPC stole from me. This happened after over a year of uneventful gambling on their site. As well, after over a year of easy withdrawals to my bank account, suddenly JPC wasn’t able to complete a winnings withdrawal for me, making me jump through hoops to get $3600 that I won. Finally, after 1 month I was able to collect my winnings, whereas in months prior it would take 3-4 working days.

O'Leery on July 2, 2018. Reply

When I contacted their Online CS and asked for my account closure, re-affirming my details multiple times – they declined to do so and gave me some obscure link.
I was met with mocking responses from the CS rep as to why I wanted my account deleted.

Susan Ruston on March 21, 2018. Reply

I made a withdrawal of $1,000 on March 13th and still haven’t received it as of March 21st. They say is was sent by EFT on March 16th but an EFT doesn’t take more than 4 business days to be received. I won again and withdrew $2,000 on March 20th, wondering if I will receive any of the withdrawals ever! I would rather play at a casino where withdrawals take 3 days maximum…

Trash Jackpotcity on July 1, 2018. Reply

I nearly deposited $3000 during three weeks and still didn’t receive a slight part of $100 amount of withdrawal.
It’s been two weeks and I selected to receive it through e-check.
Since I made this withdrawal, they requested me to send voided check after three days, and my withdrawal is still processing and it has passed three weeks.

Charlene ryan on March 16, 2018. Reply

Won 2000 last week and hit another 2300 2 days ago no prob revieving my winnings , awesome !!!!

Kelly on February 28, 2018. Reply

I won $160,000 Canadian dollars. It was paid out to me within two weeks. Absolutely no issues.

Laura on February 21, 2018. Reply

No happy with a recent bug in this game that is only happening on my android. There is a “Chip drop” function where you earn chips which you can drop to earn extra coins. This function is not working on my android. It was working but suddenly now it is no longer working. It just freezes and you have to close it and reopen it to play. The games work but not the bonus feature. I have uninstalled it and reinstalled several Times..losing game level and coins each time..but that didn’t work either. It works on my computer and ipad ..just not my phone..what’s up with that?

paul v. on February 13, 2018. Reply

I won over 2000 and my deposit took 3 days all good, love it

Jessica on January 16, 2018. Reply

I won 3200 had no problems with drawing my winning ! Won 600 and 400 also 2 days in my bank account

Jorge on February 27, 2019. Reply

Jessica, you mind to tell me what is the best way to use: a bank account, a debit card or neteller to get my winnings if I win?

peterjacksoff on December 11, 2017. Reply

love jackpot city – never had a problem

Steve on November 24, 2017. Reply

I have withdrawn 5 times ranging in amounts from 2700 down to 400 via swift from Jackpot city. They were a bit painful at the beginning due to my verification documents not being received twice apparently but since that’s all sorted they are awesome. Around 5 days for the money to be in my NZ bank account. I deposit via paysafe too.

jacky on October 14, 2017. Reply

Been playing JC for a few months now. Was shit to start with but I deposited $10 3 weeks ago . And on a $1 bet playing ISIS I won free spins. It kept retriggering anyway I won $3700 I was shocked that was totally unexpected because I was never winning . I had to play down my bonus money. Withdrawed at $3000 received within 5days then won $500 and $200 a week a part . And I have noticed pay out times a being delayed the more I withdraw.

Jenny on October 12, 2017. Reply

as far as i recall if you reside in Australia you needed to withdraw all your money before i think it was the 10/09/17 as the Australian government changed the online gambling laws and the actual Casinos are now facing large fines if they allow real money gambling from residents of Australia i did have an Account with Ruby fortune i’ve had it for years i did have a small amount of money in my account when i did log in it straight away said there was a problem and forwarded me to there new web site for Australian’s i guess . its now just a fun play site but you can buy play coins to play the slots ect my original account had been cancelled and i lost all the funds that were in the account

Kim on September 17, 2017. Reply

I tried to do a withdrawal with no success , hopefully online support will be able to fix this. I have sent 3 emails explaining the errors I am getting. I guess they don’t answer on the weekends?

kathleen O'Brien on September 11, 2017. Reply

Jackpotcity is one of the best casinos i have played they have been so helpful getting my winnings to my bank through neteller now the goverment have stopped all gambling to many overseas casinos im going to miss them hope they get to be able to operate in australia again so sad

Derek on September 23, 2017. Reply

Hi I was one of the customers playing JackpotCity. I am still to paid my winning after that JackpotCity left out from Australia. Do you think it is worthy to have Neteller account to be paid? Do you need to pay Netteller for using it monthly or yearly?

stanislav on August 8, 2017. Reply

hi i just wanted to let everybody know i’v signed up to jackpot city a week ago. i’v spent $291 canadian dollars. and this is a true story. around 5:00am i hit the jackpot $17,880.07 dollars. i was shocked!!! i diden’t sleep the whole day i was not sure how to withdrawal. so the support online chat helped me out. i got an email congratulating me and asked me to send in my identification. so i did. it’s been 6 days now and my money is still pending. i am getting very frustrated waiting so long to get my money. but i have a feeling i’m gonna get my winnings. but the online chat support team are excellent very helpful i always give them 5 stars…. i will keep you updated when i get my money. i really hope i get it soon.

Dominic on August 13, 2017. Reply

So did you get your money or no?

Happy on September 21, 2017. Reply

Have you received your money?

Glenda on August 6, 2017. Reply

Jackpotcity is very fast in paying me out. I won three times in one year (2016), 150.00, 200.00 & 450.00. Absolutely wonderful service.
Sounds like you are talking about Royal Vegas Casino, they had all my verification documents all screwed up & lost. The customer service operators were very rude to me when I tried enquiring about my winnings, which was $850.00. They ended up putting my winnings back into my casino account($800.00). 50.00 short.

Dillon on December 11, 2017. Reply

Same my withdrawals all een good with jc had a few lots of $200 and always get paid out in around a week , royal vegas I won 300 sent all documents 3 times about 3 months ago still never heard from them or got my payout lol

Cdolz on June 29, 2017. Reply

Same here waiting for my withdrawal from jackpot city until now they’re not finish yet for verification in my documents iwas sent many times my ID and still waiting the feedback from them 12 days since I was sent my documents.just hoping to get my winnings.

Valerie on July 21, 2017. Reply

After the maximum of 96hrs u can ring jackpot city and request they contact the operations team..I just did that today and they accepted my Id..2 weeks later I will still have to wait 3 to 7 working days for my deposit into my account

scott on June 24, 2018.

I tried asking that and all iu got was wee are working on your withdrawl and remember its a minimum of 24 hrs before its removed from the reversal stage blah blah .

J79 on August 9, 2017. Reply

I got my winnings after 3 weeks i recommend jackpot city this site is legit?

Cdolz on March 5, 2018. Reply

Jackpot city is real i won $6000 last year had no issue’s when it comes of withdrawal.I was recieved within 3 weeks

Marius on June 28, 2017. Reply

I have won 3000eu and i tried to withdraw my money. After 10 days any answers and explanations i contacted live support and they tokd me: money were reversed and all lost down to zero! How it can be possible?! I did not played at all…

Van on July 30, 2017. Reply

What happens? Did you get your money and what did you do

Corinne Ropp on August 15, 2017. Reply

What happened? That just happened to my son with All Jackpots

Erica on June 8, 2017. Reply

Started off good, win/loss ratio seems fair and great selection of games to play. Naturally, win ratio much higher when playing with the bonus dollars of course…When playing with my own money, conveniently stopped getting bonus rounds, and win ratio declined significantly. Further, I consistently had DNS Server connection issues, which Support said was an issue on my end. I had been using the account for a month before this issue started , no settings changed on my computer. Well, after a month of play the system suddenly wouldn’t allow me to make any more deposits. Coincidentally this was after I had actually won two jackpots and made immediate withdrawls. At the end of the day I broke even with deposit to withdrawl ratio, so not what the panic was all about-Operations had relegated my account to Voucher pay only. For absolutely no reason and no ability to contact them to find out why this happened. I had no issues with Visa/Debit deposits, no rejections , no bounced payments. This was completely arbitrary. Needless to say, I don’t have the patience to deal with this kind of nonsense so I’ll just take my money elsewhere.

Leena on May 31, 2017. Reply

I started playing jackpot city 18 months ago. I have won $4500,$2500,$800,$500 and a few other amounts . Just won $1900
Withdrawal to bank account in Australia was 3 days. Now withdrawing to debit card and its around 2-3 days
Have had no issues except not being able to withdraw to bank account

Marty on May 1, 2017. Reply

have had absolutely no problems withdrawing my money..4-5 day turn around..have noticed hot and cold days on JPC..if you hit on a winning streak ..play it out..otherwise play a few bucks here or there and see when the reels are running hot ..site been lagging alot just lately..kinda annoying..but like i said..no problems getting paid out

Mel on May 17, 2017. Reply

What payment method did you use for withdrawl? I have a friend that won $10,000 playing using Paysafe deposits and he doesn’t have a bank account

ryan on April 20, 2017. Reply

i also played on jackpot city..the first couple months i won a jackpot of $6000 it took me over a month to get because they kept rejecting my id..after i received it i never won again and i even hit a bonus where the whole screen was wilds it crashed my phone and i recieved nothing..and everytime i have called they offer me nothing so there u go

Rontario on March 12, 2017. Reply

Been playing on jackpot city for 8 months first payment took week and a half but after that i get my winnings in 2 day except weekends have had great luck on jackpot city biggest win of $76.000 was paid to me in a week i got $20.000 a day for 3 days then $16000 payment now seems be quicker but recently this site has not been that great seems go from hot to cold a lot same pattern after going hot will go cold so need be carefull and not let it eat your money

Peter on March 15, 2017. Reply

Hi Rontario,
I play about $2 a spin on the slots, to and maybe i’ll get about $300 – $500 (very seldom) for a good win on free spins or something, and yet you see people like your self win big ( well Done) $30,000, – $50,000.
How much, (if you don’t mind me asking) do you have place per spin to collect the big wins. There is a list on Jackpot city casino everyday of the big wins and I know they aren from Jackpots or is this Jackpot city casino trying to get you to play more?

Teresa on May 28, 2017. Reply

How do you win 76 thousand. ? What game an how many bets do u play.

Joseph on March 7, 2017. Reply

Like so many others, I have received no winnings even after my ID was accepted. Some promotion manager phoned me today to tell me how lucky I was because today they would match 150% of what I deposited. I told the guy that I would not play again until I received my winnings from 1 month ago. He said ” so your not going to game until you get your money?” Yes I said!!! He hung up on me.

Peter Brock on February 13, 2017. Reply

Haven’t tried to withdraw yet, but word of caution, opt out of the deposit bonus, if you receive $100 deposit bonus, you will be required to wager atleast $5000 before you can withdraw any winnings. But here is the kicker, that $5000 will increase depending on the games, slots will count as 100%, live games and some other table games counts for alot less if any. In other words, you may make $1000 in profit playing live Baccarat, but from what I can tell, you will not be able to withdraw until your play through is met. Make sure you read the terms before you place your first bet. Better off without a bonus if you are planning a profit. Live dealers is as close as you’ll get to a real casino, just be mindful of the lag if you have a slow connection speed.

coco on January 19, 2017. Reply

i have been playing for about a month now. i won only 400 dollars. i withdrew the funds and sent my banking info and id. no response. when i spoke to someone on chat they assured me i was receiving the deposit after reviewing my id which could take up to 3 days. after the review they said they needed the same id and bank info again after already doing so i did. while i was playing on autoplay one night i noticed my info money showed 475 dollars so i thought wow i won again. so days later i kept playing it and during those days i found out that those were my withdraw amount and they didnt notify me at all to say your id wasnt enough nor your bank info so i played all my money again and now im back to zero.

Jordyn on January 18, 2017. Reply

won $3500 been playing for couple of years have made a few withdrawals one of $900 and one of $850 without having to supply ID etc. when i withdrew the 3.5k though I did need documents which was done a couple days ago, so hopefully my latest winnings are on the way I havent received them yet though getting impatient. they said the casino has released the funds yesterday I better get them or il close my acc and play else where

aav on December 26, 2016. Reply

joined jackpot city a few months ago one day i won over $21 000 tried to withdraw 4000 and was locked out of my account for a month on christmas day they told me it was a microgamming malfunction and they confiscated my winnings and credited my deposit back

Carrie on December 22, 2016. Reply

I have been playing on jackpot city for six months. Spent about 3000$ in this time. All up i have won twice. 2 x withdrawals of 200$ . I understand that you lose and win but this is really bad odds. Most of the times the games are running cold. Customer service when you ask what games are running hot they give you names of four games and when you play them they are lucky to pay out $2.
The only good thing I’ve got to say about this casino is that the pathetic amount of money i did win was in my account after 3 days. I used instant banking.

Kat on December 26, 2016. Reply

Hi, you said withdrawal right, I’m trying to withdraw but it doesn’t want to accept my bank information. May I know how you did it? Thank you

Carrie on January 28, 2017.

Hi Kat. I was using instant transfer before which worked well. I decided after a break i would try this casino again. And was surprised I actually won $400. I went to withdraw it as usual with instant bank transfer. It is not there anymore.. I asked on chat and was told they are having complications with instant bank transfer, which is interesting as you can use this to deposit money , and its been a week or more now and still not fixed. I can’t use any other methods to withdraw my money as my bank doesn’t support netteller and i don’t use credit cards and not a fan of cheques. So we will see what happens but I have the feeling after all the money I’ve spent and finally get something substantial I’m not going to get this money .. Very disheartening

anonymous canadian on December 15, 2016. Reply

Deposited 250, got 200$ bonus. won around 3000$ played through wager req. withdrew money through e-check, was in bank account next week.

Klimty on December 22, 2016. Reply

Same here! Deposited 150$ won 3000$, withdrew money through e-check on Sunday, was in Bank account on Tuesday. First withdrawal went super good!

Anj on December 13, 2016. Reply

Always received my winnings- last week won nearly $9000 playing slots- other weeks nothing… need to bet big to win big

IMPORTANT: Before posting any opinion on JackpotCity Casino, please read this so your comment can be published!

Leave a comment

Latest player comments

Exclusive Bonuses

Latest News