JackpotCity Casino logo

JackpotCity Casino Player comments


360 player comments/reviews on JackpotCity Casino

Tia Okamoto on March 7, 2021. Reply

I have been playing for around six months now and I wanna couple times and they want it all my documents so I sent them they paid me out after two weeks of $800 and now I want again $500 and they locked me out I talked to live chat and they said I requested to be locked out and I did not request to be locked out and I kept saying I’m sorry all I wanted to do was change my password and they kept saying as per your request you’ve been locked out you cannot pay for one month and I said can I please speak to somebody because I never once did that and they said the manager will tell you the same thing you’ve been blocked out and cannot pay for one month these people are a scam they will not pay you and if you start to win they just lock you out for no reason

Hilda on March 3, 2021. Reply

I withdrew $1200 on 12/02/21 & have been live chatting every day since. Was told 2 days ago that my winnings have been confiscated because of card/player mismatch. I’ve been using my husband’s debit card since registration in 2018. Rule change in January 2021 means I’m not entitled to winnings. Live chat consultant said I will get a refund for funds deposited within 2-8 days from 1/3/21. It’s back with operations department & they can’t tell me the amount or exactly when I’ll get it. I’m not holding my breath like I did waiting for $1200 I’ll never get. I’ve put in 10x more in than I’ve ever taken out. Seems like there’s always a delay or an excuse when it comes to pay outs. Player beware & read the fine print as rules are prone to change, without notice.

Pamela Savage on February 23, 2021. Reply

I have submitted all of my identification like requested several times. It is over a month and I still have not received any of my winnings. I even received confirmation that they would be processed this week. When I went on live chat to ask what the delay was I was told my winning were being held again. I feel frustrated and disappointed as of today I the impression I have is that this is just a scam. Hoping I’m wrong as it was fun to think I won something, I shouldn’t be gambling anyway.

Heather Davies on February 15, 2021. Reply

I have been waiting 2 weeks for my withdrawal. It is 8500, i chat everyday and get a different answer. At the end of every conversation i get told dont worry you will get your money. Well i am beginning to think that wont happen and i would really like it.

Michelle Chabalala on February 14, 2021. Reply

I made a withdrawal of R500 and they said it wil b deposited within 4 business days but its been two weeks already still nothing. The live chat ain’t working, you never get response, yhey don’t respond to their emails.

Jean Rowe on February 9, 2021. Reply

I won $3000 the end of Dec. I withdrew the money and they said they needed verification of who I was before I was paid out. I sent the info. Still have not been paid out and it has been over a month. I can’t even connect with live chat…it doesn’t work. no way to get in touch with anyone. I spent almost $800 of my own money

Michael on February 9, 2021. Reply

Well I signed up because I checked first to make sure they had Keno, which numerous sources said that they did, they even mention keno on their own website. After signing up and depositing $20 I try to search for keno and there is nothing. So I go in to online chat and am first told that I may have to try using different browsers, apparently chrome doesn’t allow you to play keno or something like that. Tried a couple browsers and nothing. Then I was told that it could be due to fake websites. They finally figured out that the game has been removed even though if you search jackpotcity keno you will definitely be led to believe they have several keno games. Now, trying to get my money back was a whole other hassle. First of all if you deposit $40 and decide you don’t wish to play because they don’t have the games they advertised you will be out of luck because no matter what you deposit you can’t get your money back until your balance reaches $50. So I found out that if I deposit more money I will then be able to take my money back. They had to remove the $20 bonus I had received first and after they did that I for some strange reason was no longer able to deposit any money at all. It said it was a bank error but that is not the case. I have a feeling once they found out I was unhappy with being deceived and wanted my money back they did something that wouldn’t allow me to deposit more money so I could then withdrawal it. I was told to contact my bank, after already spending a half hour in live chat trying to get my money back. Not a very good experience with this BS company.

G on February 9, 2021. Reply

I had 2 separate deposits through etransfer leave my Bank account but not be deposited to my jackpotcity account… now I have been trying to be refunded that money for 6 weeks. I have sent my bank statements, deposit reference numbers and all the details they have asked for. Every Time I try to have it rectified or get an answer it’s a different story. One day it’s 24 hours to have a response then 48, then 7 days then 7 business days and now I am told a minimum of 7 days with not maximum. I have documented all of my chats and promises and when I request to be connected with one of the 5 customer service representatives through chat they are not available, very frustrating and disappointing.

Vicki on February 7, 2021. Reply

I still had 1 more 100% bonus match got an email to do a deposit so I did and it never honored the match. Contacted online chat and he said nothing he could do. They are on Malta so beware Canadians this one is NOT worth even $20 bucks!

Bomac62 on February 6, 2021. Reply

Won 200 on a game last month but wasn’t credited to my account. Chat says I didn’t and referred me to my play history, win wasn’t there. she asked if I had a picture of my win. I should have seen that for the red flag it was. Nice way to say sorry your SOL for not having photo proof. So I thought well a malfunction so I deposited money today to play , never showed up in my account. Chat says wait 4 to 5 hours, that’s not what it says on the banking screen. They tell me they can see my deposit but its “Interacts fault,” you can’t see a deposit until its accepted, I am on the phone with bank and they can see it was accepted as well.So I want my money back, then they say wait 3 business days if not returned chat us up again. I am grateful that I just discovered this site and went very slow has opposed to my normal jumping in with both feet. I am only into them about a grand in a few weeks , I chose to go slow to test the waters so to speak. I won’t be swimming there anymore. On a positive note their demo games play really really well, your always up on those, lots of bonuses and free spins. lol

Tom L on February 5, 2021. Reply

Overall the game play was reasonable and although I have never won anything worth withdrawing, I have a Huge Red Flag for deposits. Money deposited never made it to my account and it’s pretty much a write off according to my banks security team. I was advised to stay clear of the site and change all my passwords. Also they cannot recover the funds that were sent. Truly an awful experience and should.e flagged as wirefraud.

Mike VanBuskirk on February 5, 2021. Reply

I’ve played this site many times and have never had a problem get my withdrawals. Until the last time I played I had multiple wins and it now has been almost two weeks still not paid out. I’ve was asked for documents, so I sent them in then I got a email saying I didn’t need the documents. But yet I still haven’t been paid my withdrawal.

Carissa Kaminski on February 4, 2021. Reply

I’ve been waiting for my winnings for a week. I just recieved an email stating my funds were reversed and they need a new deposit method. I want an etransfer? Who the heck do you screw that up? I got a text stating my etransfer was on the way 4 days ago. Now the money is back in my jackpot city account and I have to go through all of this again. If I ever get my money I will not be playing in this casino again

Bart on February 4, 2021. Reply

Deposited money played won $1500 tried to withdraw. Than they
Asked me to send them my ID. I sent them days pass no reply.
Than I ask how long it takes to check ID. No reply but just telling me to keep playing and deposit more money. They have not paid me
The $1500 dollars I won to this day.

Michelle Daines on February 2, 2021. Reply

I played today for the first time on the site in King of Cash and won 10 free spins at $5.10 and an additional 4 identical scatters during the spins gave me additional spins but…. the screen froze and said general error and when I attempted to reenter the game it repeated the same message. When I used live chat they said erase cookies and restart the computer which I did. The game restored without the additional spins from the 4 identical scatters. Live chatted with them for 3 hours to get them to pay out my $800 deposit minus my losses and wins so I could move on and not use their site. They closed my account without crediting me the winnings but that is not the issue. The issue is that their site has an unstable connection that can end your game at any time. It is not about the money. It is about playing on a site that is stable so that your game is not interrupted. There have to be regulations about their connections and since they get to keep the potential winnings, it is a serious conflict of interest. I cannot continue to play on a site that has an unstable internet connection that can present general errors and disconnect you and that can reverse or deny free spins that represent compounding potential winnings. I have verified my connection and it is normal speed and not unstable. This site is regulated by Kahnawake Gaming Commission that is not taking calls. I will restrict my play to government casinos like the Montreal Casino where this kind of issue would not occur. I do not trust Jackpot City anymore.

Dave MacDonald on February 2, 2021. Reply

We are in Toronto, Canada and requested a C$300 withdrawal on Sunday night and had the money in our account on Tuesday morning! Thank you.

Gregori Coelho on February 2, 2021. Reply

I won $1453 playing a slot game in the JackpotCity. However, the casino did not pay this$1453 on my balance. I talked to the staff, and one of the customer representatives said that I won this amount, but they would investigate and give me feedback in 48 hours. Today, after 3 days, I needed to get in touch with them for the fifth time, and another customer representative told me that they do not have a history of my winning.

Greg on January 31, 2021. Reply

Do not buy into their 50, 80, or 90% bonus e-mails! Once you log in and buy how ever much you want, the bonus doesn’t turn up. you need to message them to find out where it is, but if you have pent any of your initial investment, they take that off beforehand and will only give you the match bonus for what’s left rounded to the $10 dollar

james grey on January 31, 2021. Reply

its bad when you make a deposit in here on the page they give you and it says five to ten min and it will be in your casino account but thats not true ..i did do that and i had to wait almost 6 hours to get it and they new it would take that long .but could not put up a notice letting there players no that so when you ask for your money to be put back they say it could take up to 24 to 48 hours .then i had a agent tell me that it was my bank .then they changed there mind when i said it already gone from my bank in five min but still not in my accont on the casino .then the agent came back and said that they are real busy with deposits and they are sorry .bjut at first they tried to tell me it my my bank … not to happy with this casino not at all and this is not the first time this has happend so im realy not happy now

J. Cullsworth on January 29, 2021. Reply

Since I signed up there, I had no problems withdrawing. It takes a while, or even more than usual. But they money gets to you eventually. They make you jump through hoops a lot so that you get bored and spend the money. But if you comply you should be safe. However, there are less annoying casinos out there. That´s true

Donna on January 27, 2021. Reply

I made a deposit without reading the fine print of the match bonus. Long story, short! There’s a wagering requirement that needs to be met before any money is converted into ‘real cash’. My wagering requirement was over $30 000. I ended up meeting the requirement, then proceeded to request a withdraw. It’s been sixteen days since my request but every inquiry I’ve made, the funds are ‘in review’. I’ve sent the requested documentation. Now the withdraws are currently delayed as there’s a backlog of requests? It seems every time I inquire there’s a different excuse. The live chat haven’t been really helpful in my case. I would 100% not recommend this online casino unless you’re willing to donate cash and are fine with it. I’m in limbo with them.

Carissa Kaminski on February 4, 2021.

I wished I’d have checked the reviews before I started playing. I’m having the same problem you are and my withdrawal is only $50. Twenty of that is what I deposited. I cannot believe how hard it is to get your money out?!

Adam on January 23, 2021. Reply

I play hard. Won a couple of times and got a payout, have sunk more money back in. It’s been 2 months that my latest withdrawal has been “under review”. They can’t say what is under review. They can’t give details or ask me any questions because that’s a “different department”, but of course they can’t connect me to a different department.

It’s real easy to deposit, but if you win they turn you down.

Ryan on January 19, 2021. Reply

Did 3 transfers that did not go into my account. Contacted them and they advised I would have my money in my account however they took my log in away so I was not able to get into my account.

Brent McFarlane on January 19, 2021. Reply

My elderly father and I decided to play this one night over the holidays . We used his card to deposit money on 8 different occasions , although I used my phone and email to set up the acct . Thus making this a third party card used to deposit .. of course one we won 1400 dollars and tried to withdraw it we were told that can’t be done with a third party deposit . They asked for a letter of authorization from my father approving use of said card , identification among other things , and money would be sent .of course once they received everything they asked for they still refused to send our winnings . It’s been 17 days and after several ignored inquiries have been told winnings have been confiscated . Wondering why it’s allowed to take 8 separate deposits from a third party card , and not be able to pay out winnnings to a third party card ?

LG on January 6, 2021. Reply

I’ve been playing since last year. Taken full advantage of Bonus and was able to withdraw money a couple of times. However a couple of days ago I added money to my account, which has not been credited. I was told by one of the customer service people that the transfer was declined and would be back in my account within 24 hrs. That was impossible because my bank sent me the confirmation email within seconds of the transfer.

Either way I contacted my bank and the transfer was confirmed. When I contacted the casino again the story changed. Now I had to perform a deposit trace through my casino account. After submitting bank statements and e-transfer email confirmation I am left waiting for their response. It’s disappointing, because regardless of the amount it’s still my money and I want it back.

Peter Andrell on December 31, 2020. Reply

I’ve had my account 15 months. I lost my gold status during lockdown as they were short staffed and couldn’t verify my account, 6 days ago I withdrew 14000 NZ into my visa which I’ve done previously successfully, it was declined and returned to casino after I asked chat prior if all was in order , 2 days ago I withdrew again using bank transfer , the funds have pended now left casino . I can only hope they present and pend in my bank account next business day , should I only of withdrawn $ 9900. NZ ? Then another $4000 at later date . Previous withdrawal been fine and the casino been great , bit nervous now as I play a lot and believe under the legislation in NZ all gaming must be fair and above board to hold a license here

Tearra on December 18, 2020. Reply

I won $19,000 on jackpot city and pressed withdraw I decided to play a little bit out of it which led to $1000 5 times which made my balance $14,000. I got emails proving that I reversed $1000 5 times. I got another email stating that only $3000 got transfered to my MuchBetter account. I found that oddly strange because it’s suppose to be $14,000 in total not $3000. I had opened up chat and contacted them and they told me that I spent that money and I said I have proof Of the emails and the reverses I had made. I went to log into my account yesterday and I couldn’t log in, i pressed forgot password and the link said it expired within 3 seconds or pressing it after receiving it to my email. I once again opened chat and messaged them and they said because I had messaged them previous about missing money and that I didn’t reverse $11,000 that they closed my account and had emailed me. I did not know they had emailed me because when they mentioned it i checked and it wasn’t there and checked my junk folder and there it was. I had replied and never got a response back yet. I am wanting my $11,000 that is missing out of my account.

Alison on December 15, 2020. Reply

I haven’t been playing all that long. I’ve won jackpots and cashed out fine at 100-3/4000 but once I passed 10k I’ve been ignore inquiring about my payout and it’s like my account never existed. They still took my money for me to play but can’t even respond when I ask about my payout for the jackpot. I’ve been asking since August 2020

Melissa Jones on December 14, 2020. Reply

Been playing for a long time, started small to see if they actually paid out. Received a couple pay outs. When it came to a $3000 payout it was another story. Was pending for a couple weeks when I asked them why. They said it was going through different stages. Told me not to worry continue to play. Long story short never got the money. They say you owe it but never had charge backs. If someone owes them $3000 do you really think they would let you continue to play.

Adam cummings on December 13, 2020. Reply

Been playing on here over 2 years had some great wins and huge losses found that I haven’t been able to win the last month been a tough battle lost over 20k in a few weeks but haven’t had a problem with cashout and found just cant win anymore

Natali on December 13, 2020. Reply

You deposit your money from your account,and your money just disappear..than you have to fight with them to get your own money.You just communicate thru email.I am waiting for my money almost one month.I ,really give up.And I am talking about my money ,which I deposit on my casino account and now I am going thru Hell to get my money back

Nisha on December 7, 2020. Reply

I have claimed the bonus and played it out. By claiming the bonus you cannot withdraw any funds until you have played over the amount and more. So no matter what you will never win. I have played without the bonus and you will not get any free games or and winnings. The money goes very quickly. You will always lose.

CanadaTim on December 3, 2020. Reply

I can only partly understand all these negative reviews. I have withdrawn money several times in the last 5 years and always received my money. But to make it clear: I have not claimed any bonus. By the way, I strongly advise against this, because then you have almost no chance of ever making a withdrawal. Wagering requirements is the stupidest thing that online casinos have to offer.
Otherwise Jackpot City behaves like any other casino. It takes your money without any problems and then looks very carefully at the fine print when it comes to payouts. In addition, there are also delaying tactics, such as having to send ID documents repeatedly because they are “illegible”. All in the hope that you will gamble again and put the money at risk again and lose.
Do not accept bonuses, read the T&Cs and stick to them.

Mel vamos on December 1, 2020. Reply

The past few weeks was my first time playing. Experience was ok. Cashed out a little bit, I wanted to see how long it would take to get my money. I always like to do that before really putting a lot of money into an online casino. It’s been weeks and still haven’t received my withdrawl. Terrible customer service through live chat. They keep telling me it’s being processed. But at this point I’ve written off my payout. Won’t be back.

rm on November 28, 2020. Reply

Made my deposit and waited an hour for it to appear. Checked my bank account and it is out of my account. Contacted “Chat” and she says there is no deposit and I have to provide a bank statement to prove it was withdrawn from my account. Then I will have to wait 48+ hours for verification once I send my statement to them. I have no clue how to do this I told her I am a 76 year old retired truck driver and computers are new to me. I play games, check bank acct and email, that’s it! she said sorry but this is all I can do to get my money back. I read her the letters and numbers next to my transaction to them from my statement but that is not a valid conformation she told me they need a copy of my statement emailed to somewhere or someone, no idea but this is all you can do to get my money back from them. Scam? fraud? I am not sure but I guess I learned how to lose money quickly on a computer. Hopefully my bank can help me out with their request or I will have to wait for family to visit after this virus is gone.

Gerry on November 25, 2020. Reply

Deposited a total of $1,800 CAD with Jackpot City over 3 deposits. Did not take advantage of the bonuses due to the heavy rollover requirements. Ended up with $2,500 CAD. Went through the verification process supplying a copy of my passport and copy of a recent utility bill. No issues. Received the deposit this morning. Total time from request to deposit was 6 days. Was very concerned with all the negative comments, but no issues.

TEJODHAR MANNAVA on November 23, 2020. Reply

They closed my account with a balance of over $ 760 and are saying I requested them online. They keep putting holds on credit card without authorisation. Their chat agents have no shame in telling that they are the highest point of contact if you have any concerns or complaints.

K on November 22, 2020. Reply

There customer service is terrible. Waste of money and time just to get the money you win. And whatever you do. Do not use the bonuses. You cannot get rid of the bonuses or withdrawal any money you win with any bonus added. The bonus will keep rising more above what you keep winning, so that theres no chance for you to withdrawal any money at all.

Kaitlin Stewart on November 19, 2020. Reply

I played on this casino for the last two years. I always received my winnings via echeck. I would have left a five star rating 5 months ago however now I have not received the last 3 withdrawals I made on my account 1 for $1000 august 17 they lied and said it was paid to a different bank info than what I provided which was a lie. I told my bank to investigate and long story short the bank investigated and the money was never sent. Then yes seriously I played again changed my method of payment to interac etransfer and I receive all my receipts. However no money or info on how to get this interac etransfer now this is very disappointing and I no longer play these online casino as a result

Josh on November 18, 2020. Reply

I topped my my account with debit card.

Like most people my debit card has my first and middle name as initials. And last name in full.

I received an email saying the card name does not match the account holder.

Now the card owner has to give permission for me to use the card.

I have to write a letter giving myself permission to use my card on my own account. With my ID. This is what the email states.

I spoke to online chat. And they say I need a letter from the bank saying that I own the card and the last 4 didgets.

I’m going to write a letter giving myself permission to use my own card on my own account and sign it as the card holder and the account holder.

I tried explaining the initials match up. Bit apparently the exact name must match.

Evangelina on November 13, 2020. Reply

I recently joined the casino, on my few deposit is ok I was able to play, but I did not win, then I make another deposit of $200.00, then all of a sudden I can’t access my account. I tried to login again and but I can’t login anymore. I go to the chat room to ask for help, then I found out My account was locked. I asked the agent why, she said just random pick. They asked me to submit some documents, which I did but until now I can not access my account! I don’t know if my $200 is still there! I been sending email but it takes days before they answer.

Genevieve on November 9, 2020. Reply

I try to withdraw $1500 but they didn’t pay.they customer service keep on telling me that its already in my account but nothing!don’t waste on this jackpot casino site they dont pay they are fast when you deposit but never want to pay.

Edith Hunt on November 6, 2020. Reply

I’ve read some comments here that just don’t make sense. I’ve been playing on Jackpotcity casino.com for a couple years now and I have to say honestly I have never had a major issue. Great choice of new games and they payout. I’ve never had a problem receiving my withdraws. You must read about percentages on bets when playing bonuses. I recommend this site as being fair and honest. I have actually turned bonus money into mine. You have to like that. Some of these bad comments don’t make any sense. E.H.

Kiriana on November 4, 2020. Reply

I found this site really good, Id been playing unverified for a bit & then went on to verify it. There was a slight issues with my drivers license not matching up to my player name, but I had an online chat with the team and it was fixed straight away and then Iade a withdrawal a couple of days later. It was sitting in my account within 2 days & then by bank cleared it within 4 so definitely pays you out.

Juanita Keddy on November 2, 2020. Reply

they will not pay out, stating government issued id ( birth certificate, passport) are not good. enough. then they say account is verified and payment in process, only when it doesn’t arrive after 8 days i contact them to find out this week it isn’t verified and they want more documents . I have sent the following documents on 11 occassions; birth certificate, divorce certificate, passport, 2 utility bills.
this has been going on since september.

Kris Cassidy on October 23, 2020. Reply

I’ve been playing for about a year or so , made a $1000 withdrawal and was paid e-transfer in couple days. Recently I made another $1000 withdrawal and was paid in the same fashion.

Sucka on October 21, 2020. Reply

They seriously deposited my winnings, then took them back. They withdrew money from my account without authorization. They didn’t credit my casino account. The funds were lost in cyberspace!

Vic on October 18, 2020. Reply

I’ve been playing online for a couple of years now and have never had an issue w/payouts until recently. I understand the need to verify the identity of players for security reasons, but have no idea why they won’t accept the documents I’ve sent them. I’ve sent six requests for withdrawal on my account & I’ve talked to three different agents. I’ve sent them my provincial ID, copies of official letters sent from federal government agencies, as well as a current online bank statement. For whatever reason, I’m told it’s a utility bill or nothing. Ridiculous. None of our utility bills are in my name, and it wouldn’t matter if they were, all of our household bills are paperless. Welcome to 2020.
It seems like some people here have had better luck with Jackpot City. I’m happy for you, but would never recommend this site to anyone.

Donald Williams on October 13, 2020. Reply

I deposited $500 with Jackpot city. They now refuse to return my money saying that they never received my deposit. There was a charge to my credit card at the same time for 527.50 from Oct 11, 2020
Jackpot city claims it was not them.
Oddly enough they allowed me to gamble (video poker) which does not operate properly hence the refund request. I am thinking for taking this to the RCMP.
I spent hours on the online chat trying to resolve the issue to no avail.

Wes on September 25, 2020. Reply

I made a withdrawal of $150, after a few days they paid me $80 and said the rest was used to settle the returns.
I deposited with interac online and funds were withdrawn immediately and paid through Gigadat.
They said i would only receive $80. I have not use the bonus $$ as it takes 30x or more for you to wager before you get anything.

Angie on September 16, 2020. Reply

I signed up with them. Deposited $100. When I went to log back in , I couldn’t . Spoke to 5 different agents who asked me to try to clear cache , cookies and so on … and change password . After trying all they asked I still couldn’t log in . Emailed support … no answer .

Anne on September 12, 2020. Reply

I’ve sent my documents in 3 times they are still not verified.
They will still take your money but not even a slight win on this sight , they can ban me or whatever they want its unreliable, slow and lacking customer care I spoke to an agent to be told oh your documents have been received and up for review , still no account verified.

Peggy on September 10, 2020. Reply

I have been playing for only a few weeks but I have to say I like the site
I won 11000 and withdrew 9500 it did take a week to verify my documents and address but once everything was verified the monies were deposited into my account quite fast within two days after verification :$ As long as you have all the required documents you will be good to go !

Tim Clark on September 1, 2020. Reply

First of all guys they do pay your withdrawals. You just need to verify your account to avoid getting the run around. Ive played on this site for about a year with a couple of small withdrawals until recently I got up to 16k. I swear every game I played on the way to that amount gave me free games and big wins went on for days. Then i withdrew. Thats when all match bonuses stopped and the real issues started i received the money but i cant seem to win on anything its so obvious to me now if its an automated system like they claim and that system can block you from bonuses after withdrawing. It also blocks you from any kind of decent win until it sees fit (probably the amount you won is returned) which means this is not random and RNG doesnt matter.

Bobby on September 2, 2020.

They closed my account without asking me and without warning just as I sent an etransfer if $100. Then I provided bank proof, identification proof, etc. and one month later they said it wasn’t approved when all the correct proofs were there! It’s been 2 months and they still haven’t reopened my account when I never asked it to be closed in the first place and they never returned my $100. Still waiting after 2 months for my $100 back!

Alex on August 28, 2020. Reply

I have made two withdrawals in the last week via Interac eTransfer.

The payments were very fast. I would receive a text message advising that the eTransfer would be received in 1-3 days and the message included the password for the eTransfer. Sure enough, a day or 2 later, I got the eTransfer emails.

I’m very pleased with this online casino.

Christine on August 24, 2020. Reply

Omg where do I start I’ve been playing for about a year I’ve spent my share. Lately I won a small amount embarrassed that I’ve been waiting 12 days today for that small amount only to find out that I gave them all my information they requested and still they asked me for a bank letter to prove it was my account I called my bank my bank said be careful who you give info to regarding security. Which is understandable right? So I told them this that I was not prepared to give them anymore info to just release my funds and I will just play it out. That was today. I received an email asking for the letter from my bank again but after reading all your comments doesn’t sound like I should go thru with any of it. The principal of it all is really not worth 300 is it ?

Rodger on August 28, 2020.

I’m going through exactly the same thing right now, I just can’t withdraw it goes from pending back to casino credit, I’ve done what you’ve done with the bank statements they’ve said they’ll set it up for me & manually withdraw to my account

For the past 2 days now my withdraw says pending I can’t even reverse it & the options there

Jason on August 28, 2020.

I’m going through the same except my situation was terrible. They closed my account without any warning just as $100 was being etransfered and stole $100 from me. I sent a proof of etransfer and one month later they still didn’t refund me.

Christine on August 17, 2020. Reply

So first of all when I won a jackpot of over 3 thousand I only got a payout of 785.00 then second of all they take unauthorized funds whenever they feel like it in smsll amounts I guess hoping you won’t notice…so when I asked them yo return my funds they said to give them a full bank statement with all my banking info ….not a screenshot of the transaction…like that’s not going to happen

Craig on August 15, 2020. Reply

I enjoyed playing at jackpot city till it was time for them to pay up,,the whole process has left me upset , i still have not been paid the $4,000.00 they said was coming to me.. i have done everything they asked and still no payment has been made i keep getting the run around.

Leanne on August 13, 2020. Reply

Takes hours for them to deposit money through e transfer. Customer service is very rude and snippy and when there is glitches in the system they never admit it’s their fault. I win and received money at the beginning but beware after they give you money expect to not win for a very long time after and lose all your money. The first time I played I won like crazy and now 2 months after playing not a thing

Sharon on August 12, 2020. Reply

Its chat help is useless and apparently it’s the only one you can go to for help. Can’t even find a place to report them

Michelle on August 4, 2020. Reply

I contacted six times today on chat jackpot city which I am talking to a recording system as they constantly repeat same answers no matter who you reach and I ask the question over and over, even had someone tell me they in South Africa and half of them didn’t know what I was talking about. I made a withdrawal of $1800 and it disappeared.

Brent on July 29, 2020. Reply

They said when I deposited money into the account that it was declined witch I thought was impossible so I tried again and declined again 400 dollars at this point. I talked to them and they said it was my bank insufficient funds. So I check my online banking to find out that the deposit was successful and they had received the money. Then they told me I need it to submit bank statement to prove the transaction went through which I had to wait weeks for because they Wanted the whole month’s statement. After I submitted that they wanted me to submit the next month statement to prove I hadn’t received a refund. So I waited 3 more weeks for that statement and gave it to them. Then I also give them a letter from my bank saying that they had received the money and my bank gave the money to them. I may still never returned my money

Ashley on July 24, 2020. Reply

Just had $1000.00 disappear from my account while playing Atlantean Treasures Mega Moolah. I was told that I hit the max 5 times. Which is impossible, be very careful of this site..No proof was supplied, I.E screenshots, or data log…Very disappointed with their response.

Bonnie Curtis on July 21, 2020. Reply

I would have to say yes it did take sometime to get my money. I was sent a text saying my 9,999.00 is being e-transfered to my account and what the password is if I did not have automatic deposit. I wondered why only that amount when I won 15,000.00. Doing my own research I learned the maximum for e-transfers in or out is 9,999.00. it was in my account this morning.

karleen on July 14, 2020. Reply

i was waiting for a withrawal it took them 7 days they keep bouncing it back to my account. saturday morniyi withraw 18,700$ and they said for me to make a skrill account. i was talking to live chat and of course i gave them all my info unfortunately i accidentally gave my password as i just keep copy pasting it. anyways only to find out monday when my money is due to be released that all the money is gone. they said i played saturday morning right through sunday morning whics is so impossible cause i never open my account as me and my family went to a birthday party and the next time i open my account was monday to find out all my money is gone. they said that it was been played on the same game i always played. but why will i risk 18,700$ to play for i was looking forward for that to be credited in my account. thats a big amount of money that rhey took from me. im so heart broken. but i guess they do this to people who will do big withrawals like i did.

liplet on July 12, 2020. Reply

i withraw 18,700$ and they said that i reversed it all back and played it all but i never did! i was waiting for it to be approved.

Jerry on July 10, 2020. Reply

Deposited $5000, running around casino and won $8000 at the end. It will take up to few days for the operating team to review your documents.
I waited 3 days until the withdrawal disappear from the bank “reverse” option.
Talked to the live chat, they said I need to submit documents.
I submitted my ID first time which is not good enough.
Then I submitted my ID and bank statement with a bank stamp.
After 72 hours I asked the live chat, and he said it was too blurry, so I submitted again on same night with a clear version.
After another 72 hours, I talked to the live chat again, and he was not willing to help much, and just told me to wait for another 48 hours.
The very next night I talked to another live chat again, and this time he talked to the operating team directly and got me approved for documents.
I have got my $9999 this morning in my bank and waiting for the remaining $3001 tomorrow hopefully.
*Note: Make sure you talk to the one who asks you what is your withdrawal amount and tell you he is going to talk to the operating team. If you have other live support who is not saying those, you better find another time and talk to some other support. They will not notice you directly if your documents do not get approved.
Good luck to you guys!

joyce McFadden on July 8, 2020. Reply

at first in the beginning of playing I had trouble getting paid out, then it was all sorted. I had been paid out within a few days. I recently won $699 which they paid then I played again on the 6th June and won $800, $500 and $70 they say they have no record of my winnings and keep going on about the $699 that they paid out. N Have been in touch with chat and keep getting the run around.Have even sent proof of my winnings on my phone, gone from its got to be okayed by South Africa to operations telling me to give them till the 19th. It has been a month now. Other casino groups have paid out within 24 to 48 hours.

Eleanor on July 8, 2020.

Ive been having problems with getting my winning. I wont 1620 and 1220 and live chat kept saying that i spent it or reversed it and i had explained over and over that was impossible because those funds where in the withdrawal and you can not reverse those funds and i had sent in the required documents as well and still get the run around about it. So i lost out on my winning which is sad because i enjoyed playing. There is no communication at all from the casino or their verification department, they do not send out emails letting you know that the documents you sent were not good enough. I have been getting the run around for over a month now and they keep on insisting that i had played the 1620 and 1220. In the end I lost out on the winning and have asked for my account to be closed as I wont be playing on their site any longer, its frustrating that you cannot get your wining. Very disappointed with this casino.

Samson on July 5, 2020. Reply

They allow u to deposit money no problem but they won’t release funds and claimed the verification ducuments are not mine I sent. The e delayed me over 3 weeks for 1000 win

Amee May on July 6, 2020.

Did you get your funds? I am hoping for mine aswell

Gurpreet on July 2, 2020. Reply

It is frustrating when the withdrawal takes longer time than deposit but if I would have known that beforehand, I would have submitted my documents earlier. Anyways after uploading my documents I got my money back in less than 48 hours

awesome on July 7, 2020.

im glad i read your comment! such a relief!!! i just withraw 13,000nzd and scared me all the reciews in here lucky i saw your one and now what a relief for me!

Daniel on June 27, 2020. Reply

There is no effective communication between customer and Support. There is no effective communication between Support and the casino itself. They give you the run around. Every support agent says something else, contradicting each other all the time. I have been waiting for over a month for my withdrawal of $2000. I have reached out to their live chat over 50 times. I provided everything, but they claim I need more documentation or I need to clarify my ID more. Each agent confidently tells you that your issue will be solved within 48 hours, but no one ever gets back to you. There is no way for them to even get back to you. They don’t do email. No one ever emails you back to help with your issue.

David on June 26, 2020. Reply

This online casino loves to drag its feet when it comes to actually paying out winnings. I waited a full week and had numerous chats with their online support. My suggestion is get your account verified asap as they will drag out paying you for as long as possible.

Angelo zito on June 24, 2020. Reply

I have spent over 300k and they were very happy when i was losing and depositing money i won 10500 dollars 3 weeks ago and they have been holding my winnings . They have asked me for proof of income i sent them my t4 slips and alson all my credit card amounts witch they allready have on file because all deposits came from my cards and bank accounts and im still waiting for information

Carlos on June 24, 2020. Reply

They have a “playthrough requirement” on bonuses which is 50x the amount of any bonus you get in any promotion, but the system is broken and after 2 days of betting, they only deducted ~$150 from that requirement. I tried speaking to them about it and explaining I made thousands in bets, but they refuse to admit their system is broken on the back end. Also, I deposited with a credit card, and they claim they can’t pay out via that method. A casino where it’s impossible to withdraw money is useless.

Lou B on June 22, 2020. Reply

Just wanted to share my experience with online blackjack offered in various forms on the jackpot city site. I have played BJ for 30 yrs and do understand the game well and play by the book expertly . I understand even with that you are not going to beat the dealer often – you lose more than you win and I have found that to be true at the regular casinos. I walked away with more losses than wins in my 30 yrs for sure lol but had some good runs too. I thought I would try this online BJ with jackpot city as this covid has of course made Vegas a non starter etc. I had a string of bad luck in my first five deposits of about 400 with the dealer seeming to be extraordinarily luck but this random card generator can do that . I continued playing and nothing changed so I started to get suspicious and even started tracking every hand . I did this for about 10 sessions of approximately say 150 hands each session . Each time the dealer s card luck was beyond belief with this random card generator. I counted only the hands the dealer should have lost – for example my 19 against a dealer 5 or an ace 4 against a dealer six. I did not include the hands the dealer should have beat me and did – for instance dealers 10 against my 19 and dealer pulls a 10- to be expected. In the hands I had the advantage the dealer pulled winning cards almost consistently to beat me – to a ratio of approx 9-1 for each of my sessions . In other words nine times the dealer would beat me when the cards were in my favor as to one for me beating the dealer when it was the dealers card advantage. pulling 20 and 21 from a dealer 5 or 6 does happen but not consistently like this. In my last session I also witnessed as the dealer pulled 5 blackjacks in a row – can this happen at the tables in a live casino? absolutely but the ratio of 8-1 in the dealers favor consistently with each session I play? seems uncanny. Not saying that Jackpot city is rigged as I m sure there are regulators and people monitoring for that. But if online blackjack can be this consistently in the dealers favor it is seriously flawed. any thoughts or comments?

Sarah on August 28, 2020.

Blackjack was doing tricks on me too. I had a high number and dealer suspiciously would get 21 5 times in a row. Then when I did start winning at one point, jackpot city changed the maximum bet from $2000-$5000 to maximum $20 only. I checked the slots and all maximum bets were lowered a lot. I contacted support and they said “ We are allowed to change the min/max bet anytime they casino feels depending on the player.”

C odonnaly on June 21, 2020. Reply

it’s no too bad of casino, but like they all do. They do have their fair amount of trickery and unfairness. Especially when playing games are involved. For I’ve noticed that they like to change access to games whenever they like, example. I’ve played my more then a fair of online through the years. And have my picks in which I like do to their pretty guaranteed easy win ratio. Anyway at jackpot city they seem to like your activity and make change to the the accessibility of their when they want especially when your balance in certain range. Which completely unfair and I have triple checked and verified when a game has become temporarily inaccessible of course the would never but having a computer wiz dig out detail and show you that a web page has placed a block from on accessing some content is a true disappointing especially if you’ve invested tonnes of money into their to provide entertainment but takes away the enjoyment totally when you know they’re chislers

Victoria Joseph on June 20, 2020. Reply

So upset I give them the documents they want in order to release my money but they still won’t send it. When I ask the live chat saying can’t help me and need to wait more till I get approved or I show them the correct documents it’s so dumb think might jus go back to play now at least they pay me out

Michael saliba on June 18, 2020. Reply

I withdrawal 1700 threw etransfer and they ended up sending it to a diffrent email address and are not helping me get the money back so now I’m out 1700

Brigitte on June 18, 2020. Reply

They take money from your bank account and say they never received it.You then have no way to reach them as the agent is giving you a false email address so your deposit will be lost. No help from the agent and it´s impossible to submit proof to anyone.

Christina Boulanger on June 9, 2020. Reply

i won on jackpot city on saturday. today is tuesday and i received my money via etransfer and it is officially in my bank account. not a single issue. and it was my first withdrawal. i’m playing from canada.

Chris Crockett on July 17, 2020.

This is one of the few positive comments I have read Christina, they owe me $7000.00 cad. and I have been getting the run around for over a week, submitting documents, speaking to Live Chat, which you can tell are absolutely useless. I spent a few thousand dollars to win that money, they take your money instantly, but getting any back is painful.

Candi Med on August 2, 2020.

This gives me hope. Won $500 .. withdrew it on Friday. Got an email confirmation the following day . Fingers crossed I have the same experience as you 🤞🏽

Ellen on August 9, 2020.

Did you have to send in your documents before withdrawal was made

Andy on June 6, 2020. Reply

Currently I have been waiting a month for my withdrawal, they keep saying the money hasn’t moved from the casino, or it’s been processed by the payments department. I’ve had to wait a long time on other withdrawals so if you want your money quick do not play with jackpot city.

Sandra on June 4, 2020. Reply

I was so happy for my winnings 4000 dollars what I didn’t know is I’d never see my winning they gave me the run around no matter which operated I chatted with it was all the same they gave me 3 different sites to send my utility bill it’s been over one month can anything be done

John beaton on June 3, 2020. Reply

I going JackpotCity just about three months ago at first it was good fun games I cashed out three good amounts no problem but then I got a new bank card and it went bad I had to get a chat rep to activate my new bank card and he messed it up somehow got my wife’s name on the account and then I had to prove I am who I am I sent three pieces of identification in to them 3 times and have been waiting a month now today June 2 I sent all my docs again and a new letter to them and I am hoping they get it fixed the customer service is terrible they just go thru templates conversation and no answers to what you actually ask them about they don’t keep in touch u can’t actually talk to a person you have to text back and forth which takes the personality out of explaining details to them that it seems they don’t even want to hear I am keeping my fingers crossed but not holding my breath that I will receive my money soon

Shannon on June 25, 2020.

April 4th
Same thing happened to me, I’ve had nothing but the runaround.
They have all identification and then some.
Still waiting on $1500 it’s been almost 3 months.
Good luck to you, hopefully you’ll have better luck

Denise Beatty on May 31, 2020. Reply

If you accept the bonus offers the bonus ties up any winnings until you “play through” some set amount. So although I had $6000 in winnings I wasn’t allowed to withdraw a penny until I had “played through” my bonus …in my case $4000. It took me forever to do this. From now on I’m only going to play with my own money. I have requested a $2000 withdrawal 3 days ago…haven’t seen anything yet but comments here encourage me to believe that I will eventually see the money. I won’t play again until I see a deposit. Another thing I didn’t like is that the bonus changes with your winnings. At Jackpot casino the $400 original bonus became a $2500 bonus when I got up to a $5000.00 win and that’s what makes it so difficult to “play through” your bonus …it’s a moving target, always changing. Not the original amount you accepted.

Angela Budd on May 30, 2020. Reply

I signed in, deposit 70$, nothing in my jackpot account but taken from my bank. Tried another 50$ and taken from my account again !! Live chat is unavailable and I’m out $120. I think I got ripped off

Rosemarie elynuik on May 27, 2020. Reply

I finally got the wheel back, but what’s the use, you never win anything on it anyways. Since I won my 900 which I got deposited to me with no problems, I have spent another 200 and never even got a feature and no match deposit bonus either. I thought, before I cashed out, that this was an excellent casino, but, now I’m not so sure.

Steven Smith on May 27, 2020. Reply

I had one cashout at 355 and by the time I recurved it, they took off 10% to settle my account.
I never got a reciept either.
Thumbs up for the games and tournaments. Its the only reason in still there playing.
Would like to hear suggestions on better sites. If allowed that is

Lee on May 23, 2020. Reply

On 5th May I won NZD$220,000 and have received more than 90% of my winnings the last is to come on Monday. The team at JackpotCity have been amazing and yes I had to follow up a few times to find out what was happening but they were always willing to help on the chat. My experience taught me to be patient and be positive.

Jodi on May 22, 2020. Reply

Still waiting on my win. It’s been 28 days for 5000 dollar win. Contact their chat 4 times. Finally ask to speak to someone and they told me they only chat. I’ve been “hung up” on twice. Not sure if I’ll ever see the win. Seriously disappointed!

kitkit on July 7, 2020.

this scares me i deposited 10,000$ then i won 15,000 just now i hope theyll give it in my account oh god im scared. have ungot your mowny back?

Lionel on May 22, 2020. Reply

I have played and got a decent win and they said my profile needs to be updated so I did sending in my drivers then my cell bill not realizing my cell bill had my old address and that’s where the fun began. I provided my explanation the agent said ok that happens type thing and I will be paid out soon and they will contact me after reviewing my explanation. No response back so I get into their chat session and agent says my explanation is no good so ok I will provide another confirmation which was my savings account now, they said yeah that would be great we will contact you once the review is done…no response and my big win was sent back to my casino account, put it back into withdrawal, contacted another agent via chat again after a few days of not getting paid as I should, then they mentioned my cell Bill did not match my account after I sent in new documents for proof. So I sent the new documents again they said they will follow up and nothing for a few days past the review process so I contacted them via chat room again. This time they said my new documents do not match my file, so this is going on past 4 weeks of back and forth and no follow up or confirmation as they say they will…. Not sure if I will see my $6000.

Chris Townshend on May 21, 2020. Reply

Its great the first few time you deposit then after that its just a money grab, 600$ and no free spins on a 1.80 wager..not one or twice but multiple times, first time in played hit a jackpot..then a few weeks later same game, now its been 8 months of playing no jackpot and I only play 1 game on here, take your winnings and run and don’t look back

Rosemarie elynuik on May 18, 2020. Reply

I started playing here and everything was fine, I got my bonus and wheel spins, then I won $900 and it changed. I received my money just fine then a couple of says later no bonus wheel or matching bonus deposit. I contacted chat line and they said the management had cut me off any bonus or wheel spins. I asked why and they said I had to contact the management. I sent 3 emails and not heard a thing. I have no idea why they cut me off.

Sharon Negrin on May 16, 2020. Reply

After 7 days still waiting. Chat tells me they need a copy of my utility bill . That I can expect an email at some point telling me how to send it. Rediculous.

MF on May 13, 2020. Reply

I deposited more than $2k and win $1,200, when i make a withdrawal asking me to send ID and Utility bill under my name, so i did, but it’s not enough, asking me a stamp Bank letter or Statement as a proof of ownership, i told them that i can screenshot all my cards to prove its all under my name but they said they don’t accept a screenshot, what the heck. So i called my bank , my bank says that’s weird, because they can call Credit Bureau to verify ownership of the card. I was upset and reversed my withdrawal back to my account and spent it all. It looks like fishy here. I am not going to share all my cards info and easy to scam.

Phyllis Alexcee on May 13, 2020. Reply

I just signed up for a new account and it wasn’t allow me to play games. I got the message that my session times out and i had to sign out and sign back in and I cannot get in touch with a chat agent to trouble shoot my issue. Very disheartening as i just want to try out the Casino. The message is that there are longer than usual wait times. I have been waiting for over half an hour so far!!!!

Derek on May 12, 2020. Reply

Well I thought because this casino came highly recommended that I wouldn’t have any problems ,when I won they did not pay infact they told me I was playing entirely a different game and told that I should have screen shot it .,of course I will never make that mistake again

michel on May 11, 2020. Reply

One negative point is when you play with bonus and real money…as soon you cover the bonus and play with real money the account goes down rapidly…its so easy to see..thats to bad ..Beside that its fun game to play and good staff

Jacqueline Joyce Poorman on May 10, 2020. Reply

It’s about time I leave a review
I love this casino and the support staff.I have cashed out many substantial wins with no problem.They also notify you as soon as they release.

Tiffany Cook on April 28, 2020. Reply

I decided to check it out and then after I won $600 and cashed out I looked up these reviews and thought for sure I was getting scammed. No biggie though I only spent $100…within a week of withdrawing my money was transferred to me via ETRANSFER. Not once did they ask me for my banking info or anything like that. Very pleased!! I will add though if you deposit and claim the reward then then you have to play through a certain amount of money before withdrawing. That’s the only thing I didn’t like about this site.

jimbo on April 18, 2020. Reply

If you can make it past the wager requirements then the casino is a fun place to be and you can actually win because I know I did. However, they let you jump through hoops before you can withdraw the money. I´m not new to that kind of stuff but more importantly they do pay.

sabota on April 18, 2020.

That´s true. They let you deposit no problem but then if you win the y put you under the microscope. If they then find something against their terms then be sure to either get your account locked or you get a friendly message telling you that you simply won´t get your winnings.
They are no different to other casino really but you gotta read the rules and behave accordingly. Then you are safe. Something I learned after many year of online gambling. But if you can, go play at real casino.


Before posting a JackpotCity Casino complaint, player review or opinion (positive or negative), please read our terms so your comment can be published!

Comment terms

Tell us about your JackpotCity Casino experience