Reviewed-Casinos.com Home

Player comments on Captain Cooks Casino


33 comments

Darlene on March 12, 2017. Reply

This was my favorite casino. Please figure out how to get back in the United States. Went to your site today, still not available.

Tanya jordan on March 9, 2017. Reply

I won 46 200 on cash splash..on Saturday..just waiting for the transfer to post to my account but I have found customer service is wonderful..Quick to respond and has sent me several emails with updates..I hope the first agent has recovered from seeing my winnings..because I haven’t…plus I live where the exchange rate is high..can hardly wait much longer..clearly I was horid on xmas morning🐏

Jess Williams on February 18, 2017. Reply

Just won 8200 cdn dollars last night and withdrew it all as I spent 300 to get it. Online customer service was really quick to respond. This e-check method, how well does it work in regards to depositing into your account.

Kfahnbulleh@hotmail.com on January 9, 2017. Reply

I did play, and $380, try to withdraw but was told that I couldn’t withdraw the money because I didn’t reach the maximum amounts of playing time to withdraw, so I try calling them but no answer, I went on play and lost everything, I don’t know if this site is real but will give it another tried.

Nuke 3 on December 2, 2016. Reply

I wanted to try the casino it gave me an offer 5 dollers and get 80 free spins so I deposited 7 dollers and played mega molla and won 180 but didn’t cash out so I tryed break the bank with its 5 doller minimum bet and I hit it I really broke the bank I got 3 break the bank in a row and 3 golden 7 or what ever they are in a row at the same time and won 1300 and I still had to beat the bonus money you start with 60 times the bonus I beated the bonus kept playing and won 2000 all together and cashes out i had to email them ids then about a week later I had 2000 in my visa pre paid credit card no one believed I was going to get the money they told me it was a scam it was a couple of month ago but I just want to post this to tell you peeps this sight is legit and I’m cashing out 200 right now

Melissa Tremblay on December 1, 2016. Reply

Won 66,000 dollars on mega moolah and was paid in full about 2 weeks later but my withdrawl method was echeck and they have a 9500 transfer limit a day that is why it took two weeks !!! Customer service is fast and very helpful!! Been playing on the site for about 3 years off and on! Good place to play!!! 👍

Stephen Cormier on December 14, 2016. Reply

How long did it take mine says it’s pending Did I do something wrong

Ken on January 27, 2017. Reply

What were u betting when u hit 66,000

SJ on November 15, 2016. Reply

Paid 5$ to play and receive the welcome bonus won 953.00 on slots was paid by recheck direct deposit within 2 banking days. Safe secure fun and got my winnings fast would definitely recommend this site!
S.J Canada

Tim on September 9, 2016. Reply

Decent games. Don’t know about payout.

Don’t be fooled by the bonus you receive. After receiving a bonus, Captain Cook’s casino requires you to wager at least 60 times the amount you received in bonus in order to be able to pay out any of your winnings.

For example: I received €25 in bonus credits. Meaning I had to wager at least €1500 in order to check out.

Side note: only the slots count for 100% of your wager. Roulettes, for example, only count for 2%. Meaning if I bet €200 euros on a roulette round, only €4 would count towards that €1500 mark to unlock payout.

S.S on August 26, 2016. Reply

Legit!! 100%! Biggest cashout from this casino was last month, amounting to $57,000! Then I have another $3,000, $5,000, $15,000 and now I have $15,000 pending for withdrawal. To answer most common questions:

Did they asked for ID’s at first for verification? – YES
What’s the best payout out option to get your money faster? – ecopayz
How long does the withdrawal take? – 2 days or 48 hours from the casino + 1 day to ecopayz + 3-5 days from the date you requested for the withdrawal from ecopayz to your bank account

Tip? – Ones you set aside your winnings for withdrawal, DO NOT REVERSE IT, NOT EVEN A PORTION OF IT, the withdrawal date will move, so meaning your 48 hours hold period will reset. (Probably the hardest part especially if you’re feeling lucky!)

Bet big if you want to win big. Simple. That’s why its called GAMBLING. *peace*

N Moss on August 25, 2016. Reply

I made a deposit of £50 which they matched and then played it through and cashed out £200.
They awarded me points and even more when I signed up to their loyalty programme.
They also sent me a further 100% match offer on joining the loyalty programme.
They have refused to honour this match bonus and also refused to allow me to cash in the points, the reason being as follows and i quote:
“Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you further demonstrate the intention to deposit & wager at the casino. This will then in time restore your ability to redeem your casino rewards bonus points
Unfortunately we are unable to provide you with the specific criteria by which the suspension will be lifted.”

Sharna sullivan on June 15, 2016. Reply

waited a week for a pay out then there was a problem now I’m waiting for longer they have no problem taking it out right away but takes forever to deposit

Melinda on April 20, 2016. Reply

I enjoy playing Captain Cooks Casino. It did take a bit to get my first pay out but it was paid in full. Customer service was very nice and helped me with any problems I had. I will be playing more often.

BC on January 14, 2017. Reply

It’s my first time playing on line on this casino and I just wanted some
Feedback if the site is legitimate and safe to play on?

Can I play safely?

Thankyou for your time and patience with my questions.

Regards,
BC

Bernard McDaniel on April 19, 2016. Reply

I have been with Captain cooks for over ten years and I always found them to be honest with good customer service and and there was never any difficulty with withdrawal. I would not play with any other Casino .

Two other casinos frustrated so much that I did not bother withdrawing

Denise Johnston. on April 17, 2016. Reply

So does this site actually pay out? I’ve had some difficulties with my payout. I won three hundred and pressed deposit instead of withdrawl. It took a week to fix that mistake. and risk management said its resolved. So I now withdrew the money. Two days ago Thursday night. and Friday morning 6 am they said amount was pending for two bussenes days. Before released. Again. They said echeck was the best way as they couldn’t deposit to my account. But withdrawal no problem. So does casino rewards actually pay out or am I waiting for money that won’t arrive. I’m new to online gambling. Usually fairly patient. But when I’m told waiting periods and they pass I get discouraged. I can’t help but wonder. Maybe waiting periods arnt clear for me. I know I’ll contact them Tuesday if its not in yet. After receiving payment I’m going to delete my account. As I was unaware how difficult it is to withdrawal winnings. Im not blaming them though. Because there could be unforseen reasons why. Just not for me.

jerri on February 16, 2016. Reply

ive made two deposits and withdrew £400 i was promised the withdrawel would be done by today i made a deposit of £20 today to find my withdrawel hadnt been done and was sent to risk management i dont know what this means but looks like they dont want to pay me the withdrawel foaming is not the word

Nota on October 29, 2015. Reply

not impressed with how long withdrawing your money takes here. i’ve been waiting for two months so far and customer service isn’t much help.

sayd on April 11, 2015. Reply

sorry my English not really good
I won 100 on top of the 500 pound free bonus but day didn’t pay me! they said you have to place 50 first which is I knew that the rule but I didn’t knew that if I want to withdraw 100 I most to wager 150 times amount of bonus! they didn’t mention that in terms and conditions about this! anyway I decided to forgot it and remove my account.

never accept free bonus from online casinos until you know how its work

Marc on March 13, 2012. Reply

I was until this week a regular customer..but now I'm done with them…withdrawal takes forever…up to two weeks on my last withdrawal…don't go there do yourself a favor

Carla Boemi on July 30, 2011. Reply

Sorry then, your comment just reads like you blame them for stalling and for "getting" you to play again.
Though you do have a valid point. Casinos should indeed process the payments in time and stop stalling. But being a player for years I do know that this happens all the time and sometimes it might not even be the casino's fault. I've been waiting for a withdrawal for almost a month at 3 different casinos (not related) and it turns out it was the payment processors fault. Back then it was up to me to sit it out.

Brenda on July 30, 2011. Reply

No Carla…that is not quite what I was saying….Yes of course the casino hopes that players give in and reverse their redrawals which is the players problem…not the casinos…what I was saying is…when withdrawals are to be processed after 48 hrs (2 business days–casino rules) then process them in 48 hrs…not 96 hrs.

Carla Boemi on July 29, 2011. Reply

Brenda….. come on. so… you're saying that because YOU might get weak they have to hurry up? lol…please.

Girl, I think you should stop gambling before it's too late.

John young on March 28, 2016. Reply

I have been playing for a few years they are the worst at paying out I have 800hundren that that’s been sitting for over a week still has not been processed

Brenda on July 29, 2011. Reply

Well I have to disagree about the payouts…I withdrew over $2000 early morning on the 24th….mandatory hold for 48 hrs which means the money should have been released early on the 26th…this did not happen…..what they do is get to know your playing habits and keep the money avaiable for reverse withdrawal for beyond the 48 hrs, knowing darned well I would continue to play….(which I did :o(…..) That in my opinion is not right….they get the money I deposit from my account….and they hang onto your winnings hoping you will lose them…When I checked my account it showed the withdrawal was done on the 27th…not so….I got a deposit from them on the 25th for $800 and my withdrawal for the other amount was done the day before before I received the $800…All I'm saying is watch dates and times of your withdrawals of monies and call them immediately if it is not released when it should be…..

kiriakos sakkas on July 4, 2011. Reply

after playning in all microgaming casinos (about 200?)now i play only in rewards casino(26 casinos)some times i lose,some times win .some times i win in casino rewards free tickets .only once,the first time i play there,they ask me for doc.money with bank wire in to my bank account in 3 days.from other casinos better play with some big sportbook who have casino also.they always pay

Frank on March 13, 2008. Reply

Have played Capt Cooks Casino and won a very substantial amount, the paid in full.

Keira on February 8, 2016. Reply

Did you have to give them a picture of your information to receive your money?

jas2587 on February 4, 2005. Reply

won over $1500 there quick payout right to neteller
fast had a blast

fester on July 8, 2004. Reply

Captain cook has always treated me well. I have won there and the winnings are paid fast without delay.

jackie on April 11, 2004. Reply

This is probably one of the greatest sites to play. I am always amazed how fast their customer service is – usually in minutes. They always take real good care of me and I seem to be able to cash in all the time playing muti-hand and slots. Absolutely one the most honest places!

John on March 12, 2004. Reply

Captain Cooks Casino is a good
place to gamble. They have fast payouts,seem to be honest,reailable,dependable and have fast customer service.


IMPORTANT: Before posting any opinion on Captain Cooks Casino, please read this so your comment can be published!

Leave a comment