Home » Comments » Captain Cooks Casino
It said in your email offer, spin now and receive free bonus money and spins… I was awarded $475 bonus cash & 100 free spins all I had to do was deposit $5 to claim… so I did… and was never awarded either the spins or bonus money… I went on live chat 6 different times and was never once helped to resolve this issue.Tried to email also just redirected to live chat… No one is fixing this
My experience with this casino is the best I’ve played so far
The only down side is the payout could be a little more
They promise you free bonus here after you get to a certain level like diamond ( the highest level you can get ). You are promised a weekly bonus! U never get it and then you chat with them and they don’t even know what you talking about and they don’t give you the bonus that you have worked so hard to get and the thousands of dollars you have spent.
I can see that you are claiming most of the promos. There are weekly and monthly bonuses sent in newsletters and other promos, and the higher your status level, the higher the bonuses are. However, there are no guaranteed bonuses of any kind. Can you please tell me where you’re seeing that? Thanks.
I was playing and was winning I had 166 in my account yet it asked for a deposit, I went and looked and I had 30 bonus and 136 in cash but still asked for a deposit. I tried the online chat but they don’t answer specific questions and then my money disappeared.
I don’t see anything on your account regarding this issue. The only thing I can think of would be the pop up letting you know that you still had 2 deposit bonuses left to claim from the sign up bonus, which I see you did claim in April. There has not been any funds removed from your account that I can see – all the funds in April were played.
As a disclaimer I don’t condone gambling at all. However if you must do it, trust is essential. I found that here. I have had numerous wins and withdrawals in the thousands and ocassionaly tens of thousands with no major issues. Naturally it takes a few days to get it ,Id needs to be verified and you must retain self control not to reverse it all. I have had bad experiences with other casinos, but not this one. I feel like I get a fair shot at winning and it is totally random.
Thanks for the great review Larry!
I had converted my vip points and recieved $30 for them. I then was unable to access any games and I was told to contact risk management,2 weeks later still no response from risk management. Finally live support allowed me to access the games, only to find my $30 gone from my account. Again was told to contact risk management and to this day that department has never once ever contacted me. They only send email after email trying to get deposits. To bad that they cannot and choose not to act like professional. Any issues players have should be dealt with in a timely and professional manner.
I’ve spoken to risk management who said the account is closed due to returned/unpaid deposits and the account will not be reinstated.
They can email you a million ads but can’t figure out how to send you an interactive etransfer.
The customer service took over a month to get $4000 out of the $10,000 I won. I have never seen the rest of it
Can’t get my winnings out. Satisfied the requests of Identification but now now word from them at all. What is going on.
It has been great for years however they requested personal information right on the website recently which I provided. The request stated withdrawals could be affected if I didn’t comply. I have emailed CR twice asking why the hold up and no reply yet. They have frozen a withdrawal I made well over a week ago. So what gives CR?
All I have to say is I wanna $47,000 on one spin plane crazy time and made it up to 54,000 when I tried to cash out I was told my photograph was blurry and couldn’t be approved so I argued with them for weeks until I reversed my deposit So many times until it was all gone and afterwards I was considered a diamond status player finally and now I can’t get any free spins or VIP to redeem so watch how much money you’re actually spending at these reward casinos Because the picture I showed them was far from blurry and had all the information they needed to know
I have been playing Captain Cooks for years now. Lately I have been having a problem getting my cash outs. You go to chat and don’t get real people it’s a frigging robot. I playing end of June early July and cashed out at $600. I only received $50 in my account. I’ve tried that chat thing many times get the same questions and answers all the time takes 3 to 5 business days. It’s been 10 days or a little longer now and I still haven’t seen any more money in my account….. I have also recommended my family and friends about this site and now I am thinking that was a mistake. You can not talk to a human on the phone about your issues you are having. Not impressed with this site right now.
I made a withdrawal request from my captain cooks account of 1400 cash dollars via wire transfer to my bank and after uploading my IDs and verifirication of my address which had been successfully approved i was sent an email of a withdrawal request reciept stating that my withdrawal was being processed and within 2 working days if I haven’t reversed my withdrawal back into my acc funds would be released to my bank acc the following Business day.
But as I logged into my account to see how it was going I was locked out and then recieved an email from risk management that funds had been voided due to multiple accounts. What the hell! I have only one acc with captain cooks and now they wont email me back. I’ve uploaded all my personal details photos of my ID photos of my address not to mention the poor customer service I have all of a sudden received. We need to find a way to take these people to court. Theyve scammed us all.
I deposited $100 and got $100 bonus. I won $4000 and wanted to take some out so they told me half of my winnings was going to be kept because of the $100 bonus money I received. I figured whatever at least half of it is better than nothing, so then they sent me an email saying I had “multiple accounts” and they had to “confiscate” my winnings but as a sign of good faith they would return my $100 deposit. I never made “multiple accounts” I’ve been playing on this site for years now and not once have they ever mentioned anything like this when making a deposit but as soon as you try to withdraw your winnings they need to “verify your account”
I have been playing captain cook casino long time and also spent thousand .On February 15@8:25 pm I cashed out $1300 from my $5 deposited to win 100 chances promo. I thought I got lucky but my winnings disappear.Annabelle s claiming that I have multiple account. But only under one name, phone number, address and birth day.
I worked hard for that money and it’s ashame to just take it away like nothing… Where’s your values?
Interac deposits disappear in thin air. Try helpdesk, they blame a partner whom they want you to chase.. really?!
Games.. horrible. I averaged 0 to 50% on 600+ plays nonstop
You would get the promise of a bonus every 50-60 games. Maybe one in a 1000 and net result is negative.
I have been playing here for a few years now but no longer. I feel that the payouts are very far and few between and actually feels like a complete rip-off. Also I have transferred through etransfer and at least 3 times the money never went into my casino account or back into my account. To try and get help is a complete runaround.on purpose
I made deposit but money was not reflect on my account, I files complain but they told me it will take 10 days to refund. But its almost 15 days I don’t receive my refund.
I played on this site a few times deposited and won on a couple of occasions more than I deposited. I got my money took about a week. I went online recently and had $75.00 in loyalty when I went to claim it they told me my account was on hold? Said keep depositing and they will unlock in the future. They said it was on hold because I was using their offers too much!
After unsubscribing from their offers 4 times I am still receiving them!
Great site if you lose but not so great if you win!
I checked your account and you have been unsubscribed from all promotional emails.
If you’re still receiving them, please forward the emails to me at Renee@RewardsAffiliates.com and I will look into it.
Play Captain Cook’s Casino about 3 weeks ago. 12,500 on a third spin then $5 on V spin I was supposed to have 30 free Spin they didn’t give it to me then when I put the money in the play I played and then I sent them my picture my ID everything and they refuse to pay me my money.
I spent almost $2000 at this casino, which I barely got any free spins or win anything worth mentioning. When i went to speak to someone in live chat, it was computer responses, and refused to even offer free spins after spending $2000. Instead I got a bonus too up if i deposited which means I would have to win substantially alot more to even be able to pull out
i have win 3000 and put it back into my account saying they cant deposit to bank and put back the money into my game and played it all
I took a look at your account and it was mentioned that the reason they couldn’t send the money was because you failed to add a space between your names and so the payment was returned to us. Unfortunately since you played with your funds I’m unable to help further, however if you have issues with your account in the future, please contact me at Renee@RewardsAffiliates.com and I will look into it.
I played on this casino and the casino claims I used an echeck a year ago to not pay out . Never ever did !! They take willingly and do not process…this is unfair .
Won 4k… Must admit after reading some of these reviews… I was nervous… But… I had my winnings deposited in my account this morning… It took Thursday- Wednesday… I’m a happy player!!!
I withdrew for the first time from captain cooks and it was a flawless interaction. It didn’t take long and there was no stalling of any kind. Very happy with Captain cooks they do what they say and to read other reviews it was a scary 2 days but totally satisfied.
Hello I would like to say I enjoy your casino ran into a free proplems they where quickly resolved I have tried one other casino and did not like graphics or games and very expensive so please keep up good work and thank you for your support please be safe and be careful in the terrible virus
I withdrew my winnings of 300. After week had not got email transfer so went on chat. Was told it was sent to a old email. So I changed my email on my account well was told by guy on chat he did and had to wait 30 days for it to get kicked back into my casino account where I could withdraw again with updated email. 30 days it went back into my casino account where I withdrew again. It now been over week and no etransfer. So go on chat and was told my email address was not changed said she did it rite then. After she did some digging alls could tell me was there was there must have been a error in system why I got the code to accept the etransfer but not the email for etransfer and that I will have to wait another 30 days for it to go back to my casino account and cat withdraw it again. I play at luxury casino also. Did same withdraw and money was in my account in under 7 days.
When you hit a big amount be prepared to send emails back and forth for a few days to prove who you are and then make sure you have never opened a email in the past with offers because the next thing you know you have 2 accounts then they close your account with money in it and you lose it all I just got locked out after trying to withdrawal 2700
Won money went to withdrawal it . Everything looks good then i get a email stating that i had another account so my winnings are void . I thought i deleted the account and its no where to be found . Worst part they tell and take th winnings and dont produce evidence or explain to you how to delete this account . Worst thing is they look you out of your account.
same things happened to me, went to withdrawal my 900$ winning and they served me the same story…
I won 320k, they said $9500 withdrawal max a day? Is Their another withdrawal method to get your money quicker, never withdrew before.
Thanks for the advise
Hi Tracy, what slot did you play and what bet size did you play with to win 320k?
Hit 275k, staff was great no issues with getting paid once u go thru the process. Little slow but money in my account.
I deposited 5$cad today, still waiting for my account to setup so I can get my 100 free spins . They are experiencing a 4 hr delay
Terrible customer service asked to delete my account several times and they won’t they just keep calling me and wont listen no matter how manu times I ask
I have won small money and had money sent to my bank
i deposited thousands no questions asked once i won they wanted to know me and demanded my I.D then i was informed i would get £4000 a week released on a Monday so it will tame me 17 weeks to get my winnings then the shocking casino then informed me that they will not do it Christmas day or New years day being a Monday and will have to wait 4 3 week to get a payment as they will not do it any other day. The customer service are rude unhelp and do not deal with complaints. There is never a manager to speak to and the phone number as gone so can’t ring in and the team leaders are just a so horrible and do nothing to help.
I waited 4 days for my withdrawl to move from the pending, only to have it moved back into my account! When I asked why they said there had been a problem with my card! No problem taking the money tho! I was told to change my withdrawl method, I asked would I have to wait another 2 days pending period, and was told no, you’ve already waited. So change the withdrawl just to have it go in the pending again! I then questioned this after what I had been told before. They said they was no way of not waiting the 2 days! It then was pending for 4 days again! It’s been over a week and the funds are still not in my account! I would avoid this casino if you want to withdraw winnings! As it takes all the fun out of it having to chase and watch every withdrawal request.
So I never played online gambling at all. I tried captain cooks and won 1000 on slots. Of course because of bonus monies I couldn’t withdraw this that was at zero balance. So that brought me down to 680. I withdrew. Waited 2 days in case I wanted to gamble again. But I did not hoping for my winnings. 7 days later, for the last say expecting my money I was told it got sent back after filling out my echeck info, and that it was incorrect. So tried using that money and won 1000 on BlackJack. Tried a second time to withdraw. This time was on the phone with my bank filling out all the proper info. No chance it could have been wrong this time around. GIESS WHAT? Returned again.
I ve been playing since April and only won about 180 and have spent over 1000 dollars when I play my wheel keeps spinning and then it say web page is reloading even after I deleted cookies and history still did it I’m so dis appointed has this happened to anyone else?????
it happened to me too, and still happening.Mine freezes during free spins had occasion where I win very little or haven’t win at all.Captain Cook has a fair pay for their games usually.
I have been playing at Captain Cooks casino for a few months now. So far it has been a great experience. No problem with payouts. it is processed quickly and deposited to your bank account. like depositing a check the ban hold it for 3-5 business days. if you are desperate for your money immediately don’t play otherwise you have to be patient. Only play what you can afford to lose.
I won $200 today soo happy and I used the free spins
I was play captain cooks casino i won $1600 it was amazing coz I received my withdrawal within 4 days I’m so happy coz captain cooks casino is real and legit.i always play here i will recommend this site it’s so real and good customer service.0
Iv played alot of online casino’s and i have to say captain cooks has the most wins and pay outs are put into my bank in about four days id recommend this one for sure
I put $50 in and won $500 got it the week later :-) recommend captain cooks
This was my favorite casino. Please figure out how to get back in the United States. Went to your site today, still not available.
I won 46 200 on cash splash..on Saturday..just waiting for the transfer to post to my account but I have found customer service is wonderful..Quick to respond and has sent me several emails with updates..I hope the first agent has recovered from seeing my winnings..because I haven’t…plus I live where the exchange rate is high..can hardly wait much longer..clearly I was horid on xmas morning?
Just won 8200 cdn dollars last night and withdrew it all as I spent 300 to get it. Online customer service was really quick to respond. This e-check method, how well does it work in regards to depositing into your account.
I did play, and $380, try to withdraw but was told that I couldn’t withdraw the money because I didn’t reach the maximum amounts of playing time to withdraw, so I try calling them but no answer, I went on play and lost everything, I don’t know if this site is real but will give it another tried.
I wanted to try the casino it gave me an offer 5 dollers and get 80 free spins so I deposited 7 dollers and played mega molla and won 180 but didn’t cash out so I tryed break the bank with its 5 doller minimum bet and I hit it I really broke the bank I got 3 break the bank in a row and 3 golden 7 or what ever they are in a row at the same time and won 1300 and I still had to beat the bonus money you start with 60 times the bonus I beated the bonus kept playing and won 2000 all together and cashes out i had to email them ids then about a week later I had 2000 in my visa pre paid credit card no one believed I was going to get the money they told me it was a scam it was a couple of month ago but I just want to post this to tell you peeps this sight is legit and I’m cashing out 200 right now
Did you give your ID to them by mail ?
Won 66,000 dollars on mega moolah and was paid in full about 2 weeks later but my withdrawl method was echeck and they have a 9500 transfer limit a day that is why it took two weeks !!! Customer service is fast and very helpful!! Been playing on the site for about 3 years off and on! Good place to play!!! ?
How long did it take mine says it’s pending Did I do something wrong
What were u betting when u hit 66,000
Paid 5$ to play and receive the welcome bonus won 953.00 on slots was paid by recheck direct deposit within 2 banking days. Safe secure fun and got my winnings fast would definitely recommend this site!
Decent games. Don’t know about payout.
Don’t be fooled by the bonus you receive. After receiving a bonus, Captain Cook’s casino requires you to wager at least 60 times the amount you received in bonus in order to be able to pay out any of your winnings.
For example: I received €25 in bonus credits. Meaning I had to wager at least €1500 in order to check out.
Side note: only the slots count for 100% of your wager. Roulettes, for example, only count for 2%. Meaning if I bet €200 euros on a roulette round, only €4 would count towards that €1500 mark to unlock payout.
Legit!! 100%! Biggest cashout from this casino was last month, amounting to $57,000! Then I have another $3,000, $5,000, $15,000 and now I have $15,000 pending for withdrawal. To answer most common questions:
Did they asked for ID’s at first for verification? – YES
What’s the best payout out option to get your money faster? – ecopayz
How long does the withdrawal take? – 2 days or 48 hours from the casino + 1 day to ecopayz + 3-5 days from the date you requested for the withdrawal from ecopayz to your bank account
Tip? – Ones you set aside your winnings for withdrawal, DO NOT REVERSE IT, NOT EVEN A PORTION OF IT, the withdrawal date will move, so meaning your 48 hours hold period will reset. (Probably the hardest part especially if you’re feeling lucky!)
Bet big if you want to win big. Simple. That’s why its called GAMBLING. *peace*
I made a deposit of £50 which they matched and then played it through and cashed out £200.
They awarded me points and even more when I signed up to their loyalty programme.
They also sent me a further 100% match offer on joining the loyalty programme.
They have refused to honour this match bonus and also refused to allow me to cash in the points, the reason being as follows and i quote:
“Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you further demonstrate the intention to deposit & wager at the casino. This will then in time restore your ability to redeem your casino rewards bonus points
Unfortunately we are unable to provide you with the specific criteria by which the suspension will be lifted.”
waited a week for a pay out then there was a problem now I’m waiting for longer they have no problem taking it out right away but takes forever to deposit
I enjoy playing Captain Cooks Casino. It did take a bit to get my first pay out but it was paid in full. Customer service was very nice and helped me with any problems I had. I will be playing more often.
It’s my first time playing on line on this casino and I just wanted some
Feedback if the site is legitimate and safe to play on?
Can I play safely?
Thankyou for your time and patience with my questions.
I have been with Captain cooks for over ten years and I always found them to be honest with good customer service and and there was never any difficulty with withdrawal. I would not play with any other Casino .
Two other casinos frustrated so much that I did not bother withdrawing
So does this site actually pay out? I’ve had some difficulties with my payout. I won three hundred and pressed deposit instead of withdrawl. It took a week to fix that mistake. and risk management said its resolved. So I now withdrew the money. Two days ago Thursday night. and Friday morning 6 am they said amount was pending for two bussenes days. Before released. Again. They said echeck was the best way as they couldn’t deposit to my account. But withdrawal no problem. So does casino rewards actually pay out or am I waiting for money that won’t arrive. I’m new to online gambling. Usually fairly patient. But when I’m told waiting periods and they pass I get discouraged. I can’t help but wonder. Maybe waiting periods arnt clear for me. I know I’ll contact them Tuesday if its not in yet. After receiving payment I’m going to delete my account. As I was unaware how difficult it is to withdrawal winnings. Im not blaming them though. Because there could be unforseen reasons why. Just not for me.
Did you get the money at the end?
U well get ur money through echeck but it just takes longer banks no longer support ant casino to send money o ur bank accounts .least what my bank told mecody
ive made two deposits and withdrew £400 i was promised the withdrawel would be done by today i made a deposit of £20 today to find my withdrawel hadnt been done and was sent to risk management i dont know what this means but looks like they dont want to pay me the withdrawel foaming is not the word
not impressed with how long withdrawing your money takes here. i’ve been waiting for two months so far and customer service isn’t much help.
sorry my English not really good
I won 100 on top of the 500 pound free bonus but day didn’t pay me! they said you have to place 50 first which is I knew that the rule but I didn’t knew that if I want to withdraw 100 I most to wager 150 times amount of bonus! they didn’t mention that in terms and conditions about this! anyway I decided to forgot it and remove my account.
never accept free bonus from online casinos until you know how its work
I was until this week a regular customer..but now I'm done with them…withdrawal takes forever…up to two weeks on my last withdrawal…don't go there do yourself a favor
Sorry then, your comment just reads like you blame them for stalling and for "getting" you to play again.
Though you do have a valid point. Casinos should indeed process the payments in time and stop stalling. But being a player for years I do know that this happens all the time and sometimes it might not even be the casino's fault. I've been waiting for a withdrawal for almost a month at 3 different casinos (not related) and it turns out it was the payment processors fault. Back then it was up to me to sit it out.
No Carla…that is not quite what I was saying….Yes of course the casino hopes that players give in and reverse their redrawals which is the players problem…not the casinos…what I was saying is…when withdrawals are to be processed after 48 hrs (2 business days–casino rules) then process them in 48 hrs…not 96 hrs.
Brenda….. come on. so… you're saying that because YOU might get weak they have to hurry up? lol…please.
Girl, I think you should stop gambling before it's too late.
I have been playing for a few years they are the worst at paying out I have 800hundren that that’s been sitting for over a week still has not been processed
Well I have to disagree about the payouts…I withdrew over $2000 early morning on the 24th….mandatory hold for 48 hrs which means the money should have been released early on the 26th…this did not happen…..what they do is get to know your playing habits and keep the money avaiable for reverse withdrawal for beyond the 48 hrs, knowing darned well I would continue to play….(which I did :o(…..) That in my opinion is not right….they get the money I deposit from my account….and they hang onto your winnings hoping you will lose them…When I checked my account it showed the withdrawal was done on the 27th…not so….I got a deposit from them on the 25th for $800 and my withdrawal for the other amount was done the day before before I received the $800…All I'm saying is watch dates and times of your withdrawals of monies and call them immediately if it is not released when it should be…..
after playning in all microgaming casinos (about 200?)now i play only in rewards casino(26 casinos)some times i lose,some times win .some times i win in casino rewards free tickets .only once,the first time i play there,they ask me for doc.money with bank wire in to my bank account in 3 days.from other casinos better play with some big sportbook who have casino also.they always pay
Have played Capt Cooks Casino and won a very substantial amount, the paid in full.
Did you have to give them a picture of your information to receive your money?
won over $1500 there quick payout right to neteller
fast had a blast
Captain cook has always treated me well. I have won there and the winnings are paid fast without delay.
This is probably one of the greatest sites to play. I am always amazed how fast their customer service is – usually in minutes. They always take real good care of me and I seem to be able to cash in all the time playing muti-hand and slots. Absolutely one the most honest places!
Captain Cooks Casino is a good
place to gamble. They have fast payouts,seem to be honest,reailable,dependable and have fast customer service.
Before posting a Captain Cooks Casino complaint, player review or opinion (positive or negative), please read our terms so your comment can be published!
If requested by the Casino, please forward my details for the sole purpose of processing this issue. I made sure that the name and email address match those in my casino account.