Home » Comments » Winz Casino
They don’t even answer me 10 hours later, I made a withdraw from the casino and it’s has not shown up, and on the homepage they say fast cashouts (Bitcoin)
Seriously this is ridiculous when will this guys answer?
We just started following comments here, so my apologies no one reacted to your comments before. I am also sad to hear you got a negative experience with our customer service. Generally we service our customers near instantly on livechat and no more than 30 minutes delay on email. Cash outs at Winz.io are processed on average within 15 minutes.
We would love to welcome you back and if you reach out to firstname.lastname@example.org – we will make a nice bonus for you.
Found this casino on this site and gave it a try. I really liked it but there was some sort of hick-up with my deposit and I didn´t found a telephone number to contact these guys. Live-Chat didn´t work but did when I tried for the second time and they could help me and everything was ready to go. My deposit showed up, I even made a bit of money but couldn´t even think of withdrawing any becuase there are the typical wagering requirements. So I forgot about that part and now am taking advantage of the pay back offer. Enjoying it so far. 4 out 5.
Long time since your comment, but better late than never! :) Firstly, thanks for leaving comments and nice review. And also pointing out the downside – we learn from our mistakes. Currently we offer many no wagering bonuses, so this makes Winz.io easy and fun to use! We hope to see you back soon and try out our new approach to bonuses and promotions.
Before posting a Winz Casino complaint, player review or opinion (positive or negative), please read our terms so your comment can be published!
If requested by the Casino, please forward my details for the sole purpose of processing this issue. I made sure that the name and email address match those in my casino account.