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Just closed my account, had a fair bit of money in bonus points, but account was locked by them and I was unable to use them. Was told on live chat that account would be unlocked shortly, but several weeks later still locked.
Contacted them again was told it would be unlocked in the future. Stated not happy and told them to close account. Was then offered a 10 0/0 bonus on next deposit. Stated I thought that was an insult when my credit was much more and closed account
15 days im waiting for my money. They keep turning back with copy bank, id. I send everything now the scan of my Id is not ok, but if I open the file its perfect.
Three days to answer each time, what is your problem golden tiger?
Golden Tiger is affiliated with Casino Rewards. Research them. When I initially became a member, I too was concerned with the “turnaround” required to withdraw bonus monies. They actually lay that out for you … but I did not pay attention to the fine print. Be that as it may, I have since made many, many withdrawls. There were occasions where I withdrew monies on bonus funds (where I had to “turnover” the funds), and also on my deposited funds. I have sometimes done quite well. Of course, other times not. However, when I did withdraw funds, they were forwarded to me within a matter of days. I too had to initially provide documentation to substantiate who I was, my passport or drivers license, bank details, etc. … and that’s actually a good thing. I have been playing with Golden Tiger for 8 years now, and I find them to be on the up and up, fair, with very good customer service.
GT is not really my favourite online casino but I still enjoy it everytime. The bonus offered is not really my cup of tea but the games are superb and so is the customer service when you need it. Golden Tiger still ranks in my personal Top10.
Once you get bonus cash you seem to win, but then you have to read their rules carefully. In my case i got € 250,00 bonus. After a few spins on a slot machine i won a huge amount of a little over € 2.000,00. Played it back to € 1.800,00 and decided to cash. Then i found out you have to play for at least 30 times the amount of bonus you get for free to be able to cash out. So in my case i had to play for € 7.500,00 first to be able to cash out anything. Needless to say my above winnings turned into ashes. So basically when you receive a bonus you can’t win.
Eric this is called wagering requirements and you find them in every online casino. Sometimes they apply to the bonus money, sometimes just to your deposit and mostly to the sum of both. If you can then don´t take any bonus money. But to be fair, that´s something they put in their terms and conditions for you to read.
Can’t believe it got 30 free spins free last Sunday in a email decided to play them got up to £64.00 but could not withdraw so just kept playing different machines for a couple of hours got up to £903.54 , deposited £10.00 then withdrew the £913.54 to my bank 5 days later and it’s in my bank account all free now that’s fantastic go and give it a try ????????
The cash is in the bank and I am more than confident that the rest will arrive next week too. As long as you simply follow the rules of the casino then you should be fine. Any issues then call the helpline and they will guide you step by step. Good luck and have fun.
My rating: 10/10
My account now shows that I have 2k pending withdrawal. Concerned, I called the helpline and the advice I was given is that they can only release the cash in 4k slots. I still haven’t received any money in my account but the lady told me I have 4k on its way and the rest will be released next Monday. Looks good so far but still no funds of yet. If you are going to withdrawl a big amount then it might be worth taking all of this into consideration.
This time last week I won £6k on the roulette and I have since been waiting for the withdrawal to arrive in my bank. I have now received an email asking me for a copy of my passport, proof of address and my bank card details (both sides) to be scanned to payments as a precaution and to ensure they safe hold my winnings. This procedure I have been told will now take a few days to process. I will keep you all informed as to how it goes. The customer service I received via the 24hr call centre was very good. I am now looking forward to seeing what happens next.
I’ve been using the casino for about 3 month the bonus and loyalty here is appalling i have not received deposit matches offered bonus on live chat it’s really ridiculous yes the site is good but really poor customer service and loyalty rewarding I’ve accumulated over 160000 points which shows how much I’ve spent and they can not be generous enough to add a simple 20 pounds loyalty credit
The best online casino by far. I have had big payouts, which usually take 4-5 working days. Great customer service, lots of variety and very enjoyable to play. My number 1 place to gamble.
I wasn’t given the 1500 free for 60 minutes, but while on the site decided to put a few bucks on for a couple spins being it promised to double however much you put on in bonus $$$. After I put the money on, I didn’t receive the bonus, so I tried to withdraw, and I’m not able to… Created tickets, got no response, so I played all my spins back to back without a single win. Then tried to withdraw the last 2 dollars and still am not allowed to withdraw.
I’m not a huge Mircogaming guy but when I do play a MG casino this is the one I go to. The bonuses can be a bit tricky to understand (you can only redeem X amount of money and not all of it) but I usually keep a bunch of money in my account so this wasn’t a huge deal for me. That being said, it’s a huge deal for a lot of people (understandably).
It has a great game selection which is why I think it’s popular but this is one of my lower ranked casinos of the ones I play at. Outside of game variety, not much else to care about here.
Golden Tiger Casino still ranks in my Top5. I don´t think it can compete with Mr Green but when I feel like playing Microgaming games it´s still my go-to casino. I really can´t understand the negative comments here, except luck wasn´t on your side or you don´t play by the rules.
Golden Tiger has been my favorite casino for many years. I started playing somewhere else when they introduced bonuses I don´t really like. But the years playing there were fun and paid out at the end.
Up and down experience for me at GTC. The tournaments are awesome and I enter them as frequently as possible. Payouts are pretty good here too.
Other than that, the bonuses, promotions, and variety of games are just ok compared to other places. Good not great casino, but like I said earlier I still play here just for the tourneys.
Its a con, u cant claim ur winnings after using the free £1500. I got upto £38.000 and the when the hour is up, it turns to £100 in the casino, and u cant claim it, u have to play it.
Ive won £1200 in the casino, and im fighting the management to pay me my money!
What are you trying to accomplish when you must realise that you didn´t pay attention when reading the terms and conditions for that very promotion (if you even read them at all that is)?
You can like the promo or not but you can´t blame the casino for you accepting their terms, opening an account and playing there.
To be fair the T&Cs aren’t automatically displayed to a new user. At the sign up page http://www.gtcasino.com/gt/en/?e=e7 there is no a link to them, it just says they are on the website without even giving the address of the website.
I found them at http://www.goldentigercasino.co.uk/terms/ but it wasn’t exactly easy.
For anyone thinking they get £1,500 for an hour free this is just bonus ‘pretend’ money. Unless you win more than £20 (to get a balance of £1520 or more bonus ‘pretend’ money) you will get nothing. Then the max real money you can take is £100 into your account, only if you give them at least £40 of your own.
Then you cannot withdraw it until you have bet it 30 times. (Except most games such as blackjack only count as 10% so you would have to bet it 300 times.)
I haven’t had same issues as everyone else. This casino is good but the reasons I’m so so on it aren’t becasue of any withdrawal or deposit issues.
I don’t think the games here are great, aside from the slots tournaments. The tourneys are fun but other than that the variety of games is just average. I come back to play in any tourneys or progressives they have going on but my time here is spent sparingly now.
I’d check it out but don’t make this your go to casino.
Regarding the £1500 free play offer: First they say you get to keep your winnings. Then it’s limited to £100, When you’ve won you still can’t have it until you make a deposit. Once that’s done you still can’t have it until you’ve activated your account by playing. Even then you can’t have it until you’ve made £3000 worth of bets, and they take the money you’ve deposited first. For each £300 worth of bets you make you should be able to withdraw £10 but you can’t because withdrawals are not allowed as long as there’s bonus money in your account, so it’s virtually impossible to get your money out.
All my experiences at Golden Tiger have been great. Won $3000 at Thunderstruck and they paid right away. Then won $1000 at Lucky Witch & they paid right away. Would recommend this casino.
If you have multiple accounts per household, don't play this casino. You will not get your winnings! They held back my winnings because someone else in my household has an account as well. Risk department people rude! Save your money, play somewhere else!
I deposited 40$ to Golden Tigers Casino. Then they gave 100$ bonus to me. I played just Roulette. After 3 days I made my money around 800$ and I turned the bonus 30 times. Today morning I am shocked and disappointed. Because my accound was LOCKED!! :((( I send an e-mail to Risk Management and now I'm waiting for their answer. It was my first Casino experince. What was my mistake, I don't know. I played just roulette and to numbers. :((
golden tiger played there lots great casino, support is good, payback percentages good and no withdraw hassles. i recommend this casino to anyone
i play the free no deposit bonus(1500e)and is the only place the have all the games in the free play.i win 200e and after deposit of 25e the 200e was mine.i play all and i win 38000.!!!.i take after 10 days with bank wire the first 4000e.like stupid i am i play the rest back.is one of the best casinos i ever play
I have the same problem Darren. But did you got your withdrawl?
Played here after winning £200 bonus, deposited £40 in order to withdraw then found i had to wager 30 x the 200 in order to withdraw.
I did this successfully and won clear £1,100 i then withdrew this and signed on 2 days later to see how my withdrawel was going only to find my account has now been BLOCKED!!!!!!!!!!
Upon ringing customer support they told me that there is nothing that they can do and i have to email the RISKMANAGMENT DEPARTMENT.
I have now done this and will keep you all updated regarding the process
What happened in the end? did you get your money?
I wish that all microgaming casinos had the slots tournaments. I really like this casino but they do not offer the tournaments, which I find unfortunate. Maybe the will add it soon because I have played here for so long that I would hate to have to move over to a new casino. Please add them!
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