Cocoa Casino
Cocoa Casino Review
Cocoa Casino has undergone a recent renovation. The newly redesigned casino is not just sporting a new look, though, it is also carrying a brand-new license issued out of Curacao after issues with its previous one. The new and improved Cocoa Casino has expanded its gaming library, too. It has featured software from Rival Gaming since it launched in 2006, but now also serves up games from BetSoft Gaming, Spinomenal, and a few other providers.
This is an online casino which aims to serve up options for its players. There are over 300 playable games available in both downloadable and mobile casino platforms. Players can also expect to find mobile slots and 3D slots in the casino’s collection, as well as new and improved bonuses and promotions. Let us begin our Cocoa Casino review by taking a closer look at these nifty new deals.
Cocoa Casino Bonuses and Promotions
Cocoa Casino has recently revamped its welcome bonus. New players are going to be able to pocket considerably richer free spin deals than before, as well as the usual array of bonus cash. The revised terms and conditions attached to the casino’s bonus package are also considerably fairer than they were in the past. This will no doubt help Cocoa Casino build up its reputation as a new and improved, fair place to play.
After pocketing the welcome bonus, you can start to look at some of the other brand-new deals that Cocoa has to offer. One of its more long-standing offers is the Daily Cashback deal. This promotion can see players earn between 10% and 30% of the previous day’s losses when they deposit and play games. There is also a 25% cashback bonus up for grabs for players who lose $100 or more between Monday and Sunday the previous week.
Wednesdays are ideal for players who like to bet with Bitcoin. On these special days, players can claim a 111% match on all Bitcoin deposits, with low wagering requirements and no maximum cashout limits. Additional Bitcoin deposit bonuses can be claimed when you regularly deposit into your account.
Two other bonuses which you may wish to check out include a Tuesday Happy Hour offer and a Monthly Bonus. The former delivers players a cash bonus if they have deposited the week prior. The latter serves up a one-off special deposit deal to depositing players. There is a VIP club in place at the site, and it spans four tiers. Perks of the program include weekly cash bonuses, comp point rewards, birthday rewards, and daily/weekly cashback.
Cocoa Casino Free Spins No Deposit Bonus and bonus code
At the time of this writing, Cococa Casino is offering an exclusive no deposit bonus to the visitors of reviewed-casinos.com. All you have to do is sign up and you´ll get additional free spins with no deposit required. This time, no bonus code is needed. Though please note that there’s a maximum cash-out involved. More info on this offer can be found in the bonus section further down on this page!
Cocoa Casino Games
Part of the relaunch that Cocoa Casino has planned means expanding their gaming collection, so players have a greater array of games to choose from. The online casino now supports over 300 games from more than one provider. In the past, Rival Gaming was the sole developer associated with this casino. Now, players can expect to find games from the likes of BetSoft Gaming, Tom Horn Gaming, Spinomenal, and Saucify as well as Rival. Together this makes for a formidable library of titles for you to choose from.
From the lobby, players are at liberty to chop and change between hot games, online slots, table games, video poker and specialty games. The instant play platform of the casino only offers around 180 casino games, so players will want to download the casino software if they want to get access to the full array of 300+ titles.
While live casino games are not supported, many casino classics can be played in RNG (random number generator) format, and these include blackjack, roulette, table poker games, craps, a version of war, ride ’em poker, and baccarat, amongst others. Video poker and instant win titles such as scratch cards, bingo and keno can also be played.
Most of the top titles at this site are slots. They include classic slots, video slots, i-slots, and jackpot slot machine games. Amongst the types of betting games you can play are Bust-a-Vault, Winsanity, Popping Piñatas, Cleopatra’s Coins, Doo Wop Daddy-O, and the Golden Gorilla slot machine.
Payments
Players at Cocoa Casino will find an adequate array of deposit methods that they can use to play online. Bitcoin is one of those options, alongside VISA and MasterCard, Skrill, Neteller, Paysafecard, Neosurf and Poli. Not all these options are going to be available to everyone. For instance, Skrill and Neteller can only be used in specific countries. Most offer instant transaction times (save for Poli, which takes up to 30 minutes). Minimum deposit limits are set to $25.
Cocoa Casino now accepts Australian and US dollars, British pounds sterling, euros, and South African rand in a bid to appeal to a global audience.
When cashing out at the casino, you will find fewer banking options to choose from. Those which are accepted include Bitcoin, VISA, Neteller and Skrill, and once more, Skrill and Neteller cannot be used by everyone. In fact, players based in the USA and the United Kingdom can only currently withdraw funds using Bitcoin, which is strange. A minimum cashout limit of $25 is in place, with players looking at transaction times which range from 1 to 7 business days, from Mondays to Fridays. Players may be required to go through the KYC (know your customer) process before withdrawals are completed.
Customer Support
Despite the redesign, Cocoa Casino still does not offer an FAQ (frequently asked questions) guide for its players. Instead, players should use the live chat option if they wish to obtain assistance. This is no bad thing, though it represents the quickest way to get help. Alternatively, an e-mail (support@cocoacasino.com) support option is also on-hand.
Verdict
Since its redesign and change of ownership, Cocoa Casino has proved that it has a far better business strategy and is a lot more open to giving casino players what they want. Fair promotions and bonuses and an impressive library of safe games from multiple providers are just a few of the highlights of this new and improved online casino site.
Cocoa Casino Player Comments
They say they have live assistance but they take 2-3 hours to respond and will send you a copy and paste message that has nothing to do with your issue.
Do not Zelle them. they say it takes minutes to complete but will take ab 5 hours. In the meantime they’ll copy and paste things suggesting you made a mistake with transfer. Then it will go through when you’re in bed and done for the night.
Hi David,
Thank you for your feedback.
We are currently integrating the new Zelle processor in our cashier, so there might be some final glitches/delays we need to address.
I can see in our records your deposit has been credited. For the inconvenience, I have added a $75 Instant Cashback to your account.
Futhermore, I have sent you an email and you can reply there if you have any more feedback for us.
Thank you for your understanding and cooperation.
I met all of the wagering requirements and jumped through all of the hoops to get my payout I was told it would take anywhere from 5-7 days in still waiting exactly one month later for my cash out… And now they won’t answer me on the customer service chat! Took 5 min to add to account now I can’t get my money. Figures!
Hi April,
Thank you for your review.
Our records show that you have not completed your account’s verification process. We emailed you on June 28th with information about the documents still missing. We will email you again with what is required to complete your verification. Once your account is fully verified, we will be very happy to process your winnings.
Thank you for your time and cooperation.
My verification paperwork was approved 4/25 my payout request was submitted 4/27. Finally on 5/13 I received an email that my payout was processed but the funds are not in my Bitcoin wallet and there is nothing in my transaction history of a payout ever being requested or processed on my account. I contacted customer service and they tell me I must have provided the wrong Bitcoin address. I only have 1 Bitcoin wallet, there is no way I provided someone else’s address. I don’t even know anyone else that has Bitcoin.
It was deposited, thank you
Hi Kaz601,
We have sent you a new email with the blockchain confirmation of the payment made. We paid to the address entered in the cashier at the time of requesting your withdrawal. Please reply to the email and confirm that this is your wallet’s address.
As stated in our terms: When requesting a Bitcoin withdrawal, the player must enter their BTC wallet address in the cashier. We will only pay to the BTC wallet registered at the time of requesting the withdrawal. The casino will not be held responsible if a player enters an incorrect Bitcoin address when requesting a BTC withdrawal. If we complete a BTC payment to a BTC address that does not belong to the player (due to an error by the player when requesting the withdrawal), we will not re-issue the payment.
Thank you for your understanding.
Been waiting 11 days on a withdrawal. When I asked why my withdrawal was taking so long I was told “fingers crossed”. Could only withdraw via crypto but yet deposited on card. I am in doubts if I will ever see my money. I have emailed several times also but they do not respond.
Hi John,
Thank you for your comment. You will indeed get paid. Please note as stated in our terms and conditions, your withdrawal entered the payment queue the business day after your documents were approved (Account verification was completed). Your documents were approved on April 13th.
As such, your withdrawal is within the normal processing time of 1 to 7 business days. It is in the final stages of processing and should go out within the next 36 hours.
Thank you for your patience with this matter and congratulations on your winnings!
Horrible customer service, they tell you the same thing over and over again. Been waiting for $500 payout that was won on March 14th, payment could not be made to Skrill prepaid so had to resubmit to Bitcoin. It says 1 to 7 business days for payout and im on day 8.
Hi Dawnetta,
Please note that we are happy to pay your withdrawal within the established time frame, once your account is fully verified. My records show that you have not submitted your Security Documents. Please complete your account’s verification, we can process withdrawals.
Thank you for your time and cooperation.
Casino Management
Hi Dawnetta,
Our records show that you have been paid today. Please note that you requested the Bitcoin withdrawal on April 8th and we count only business days for the payment queue. You have been paid on the 3rd business day.
Enjoy your winnings, congratulations!
Oliver King
Casino Host
The chat service is horrible, the representatives don’t know what they’re doing. They leave you hanging when they don’t like if they’re being challenged. I requested my bonus funds after making 2 cash deposits and they played dumb. My account will be closed ASAP.
Hi Yakeisa,
We apologize if you had a bad experience with our support staff. We will be happy to look at your case again and help you in any way we can. Feel free to email us at support@cocoacasino.com and direct your email to me, the casino host, Oliver King.
I will be happy to personally look into your issue.
Thank you for your time and cooperation.
I worry that cocoa is still up to their old tricks. Crypto is not really helping the payment times at this casino and it is still hard to win here. The daily cashback offer is very good though and I will keep playing here.
Hi BillMurry5,
We’re glad to hear you like our daily cashback. Have you tried our weekly 25% cashback?
Hope you get more wins in the future. Keep up the good luck!
Hi BILLMURRY5,
Thank you for your feedback.
We will be happy to review if there are any obstacles to your withdrawal. Please note that we do require security documents to be submitted and accepted prior to the first cash out. Feel free to contact me at host@cocoacasino.com and I will be happy to personally review your account.
Best regards,
Oliver King
Casino Host
Hi everyone,
I’m the new casino host for Cocoa Casino. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.
Thanks for your time and attention. I wish you good luck at our site!
At first glance Cocoa Casino looked like any other casino. Pretty descend promotions, some nice slot games and pretty stable software. Then I hit the I-slots and I really started to enjoy it. I-slots are like anyother multibar slot game but with a twist, some are interactive others are not. But all tell some sort of story while you play. This is what makes the games really stand out form any other I have played before. From support I could get fast anwsers to all my questions, although haven’t tried the phone support I did try their Live chat and Email support which was easy to use and fast. I have found little negative about this casino nor any of their sister casinos on the web or in forums. My advice is try them out, they got good promotions and great support. Just try the fun games this casino might not be for everybody but it sure was it for me.