Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
Hi there,
I understand Cool Cat is part of the Virtual brand.
I requested 2 withdrawals from Club Player and Party City back in December of last year would you believe!
I am still waiting for my last payments to come through.
Have heard every excuse under the sun, emailed, chatted, called them regularly, and been very polite and patient, but still no answer from them….
A fun casino, but do not expect to be paid for a long, long time, if at all :(
If you like to waste $$ and assure yourself of never getting paid may I suggest Cool Cat. I legitametly won $1000 on Cool Cat Casino and I kept getting meesages I must submit an authorization form for 1 more credit card. I would submit my info for the particular card and the next day they would claim I still need submit for yet another card. It's amazing how simple it easy it is to make a deposit, yet when it comes to withdrawing Cool Cat is a bunch of crooks ! I have had several on line casinos who pay quickly and timely; Cool Cat obviously tries to do anything and everything not to have to pay the customers and to keep you spending. STAY AWAY !!
I received 1500.00 today. It came UPS, impressive. I am still due $2240.00…. I just want this done. I won this money and requested payout on August 28th. This is September 29th. I appreciate the fact that I have received some of it…… all of it would be better. I will probably get it all just don't know when and that isn't a way to do business.
Won $1500 after meeting playthrough requirements. requested withdrawl at end of August. Was told the 1500 was approved for withdrawl and check would be sent by 9/22. Ha! what a joke…Called today and was told there was a delay due to volume of requests. Tried to get more info via chat and was told i was only approved for $500…This casino is a scam!!! I have been told several lies…I won this money fair and square and am being scammed out of it. When i asked about the other $1000 i was told it was cancelled. they didnt even put it in my account. Do not play here!!!
I take that last comment which was positive back. I won 3800.00 and requested payout on August 30th. Here it is September 24th and I still have not received one dollar! AND Mr Davis just threatens to cancel my winnings and close my account if I don't follow their "guidelines". I won fair and square and this is too much money to ignore. Enough is enough. If you want to get your hopes up and have months of frustrations play at Cool Cat because that is what you will get.
Thanks Mr Davis for your personal attention to my situation. With all of these negative comments I expected to be blown off which was not the case. Thank you!
I read alot of bad comments about the casino (coolcat). I just hope they send me my money. I play through all the requirements and i cash out $351.00. The withdraw department has told me that i been approved and that it takes 7-10 days to receive my money but in order to receive my money, I need to create a expresswallet or quick tender account. It doesnt make any sense to me because,I signed up for overnight express and was told by the live chat that I will receive my check through fedex. Then now I am told to sign up an account with expresswallet and I need to deposit a minimum amount of 50.00 dollars just so I can get my check?! What is goin on with these people. Will I ever get my check if I dont create an account?? Please respond!!
I am really upset with Cool Cat Casino. I won the BIG random jackpot and keep getting the run around about when I will be receiving it. I had read all of these poor reviews and should have listened before I got my hopes up about getting paid. I am waiting on $3800.00 and they tell me it has to be split up in three different checks and sent at random times. Who is Mr Davis and why is't he helping me?
yes, this casino really takes a long time to pay. my withdrawal was approved last August 17,2010 but until now
i am not paid yet.
Cool Cat, Slots of Vegas and Club Player are the WORST casinos I have ever dealt with. They rip you off. If you actually do get a pay out it takes 8 weeks to receive. I had a free chip of $50, played through the required amount and requested a pay out for the $100 jsut to see what would happen. The request was approved, but was taking so long that I spoke with the on line chat person and she said that I couldn't collect the money because I wasn't entitled to it. Why would they allow me to use a "free chip" and then say that the withdrawl was "approved" if this wasn't the case. Any casino affiliated with Cool Cat ect.. should be AVOIDED by anyone who doesn't want to get ripped off!
i would just to thank coolcat for my check , and thank you marty davis for your help in this matter
i would just like to know on my first withdrawl from coolcat why it is takeing so long , they had me call them last week and told me i should gte it eraly this week now friday and nothing, then i call they tell me is should be posted this weekend and if nothing by wedensday give them a call , it is upsetting to think how long i have been with coolcat and this is my first win
I deposited with coolcat casino and won.
they approved my cash out on the 5th of Aug and now tell me that it will be several weeks longer before they send my winnings to ewalletxpress. I keep asking why, it is meerly a click of the keyboard and its sent. Why do I have to wait several weeks more as it is just sitting at cool cats casino. All they can say is that is our time frame.
So I asked, then why do you have as one of your cash out options, "CHECK-OVERNIGHT EXPRESS. as there is NO Such thing with coolcats. That is out and out a lie.
The manager said he would look into it.
Its all a scam to get people into the casino, thinking, wow if I win, I get my money over night. what a joke as there is no such payment arraingment. It took me 3 months to get my winnings last year.
I thought maybe there were in better shape by now and dep with them again, won and now here I sit, waiting, waiting, waiting!
DO NOT DEPOSIT WITH COOLCATS CASINO, THEY WILL TAKE YOUR MONEY IN 2 SECONDS AND IF YOU WIN, YOU MIGHT SEE IT IN A FEW MONTHS!
this is the best one spent 550 on no restriction bonuses last night today i logged in after of course no wins except 130 on a 5.00 spin mind you 550 dollars in then they put 75 dollars in my account with out asking but that 75 dollars has a restriction max take out 5 timesthats 375 so if i hit a jackpot i would only get 375 right thats not the best part did you know that if you bought into there comp points vip programe that that also is restricted to a 1 time cash out so if you turn in 500 comps and hit a 5000 jackpot you get 500 i did not know that till i told them tonight that i did not want free chips put in my account then they said that i would not get comp points cause there free chips aint that the biggest bs i ever herd i play all comp points on all other casino with no restrictionsmust be why you buy them here and earn them there lol glad i didnt buy my vip here thats my story and thats the truth
yes i recieved payment of 250 but i thought the bonus was a no restrictions bonus that is why i requested 1500.but i still did not get a e-mail from mr davis as I do like this casino although the payout are slow i would be willing to listen to what you have to say
Hi Roland,
I have reviewed your account and based on the information everything was done by the book. The winnings were from a Free Chip that had a onetime max cash out. I will email you so that we can correspond further.
Kind Regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Email: md@gwages.com
I have played at both Cool Cat and Prism and I have never had a problem with the payouts or the bonuses. I have requested payputs several times and received them in a timely manner.
update received ck. from cool cat 7-12 for
$325.00 they approved $700 on 6-8
quick tender returned the $875.00 i received from palace of chance 7-6 then closed my account poc then closed their account & kept the $875.00 i would take $700.00 a n d gvet out of dodge ! no joy in winning the way they treat you
COOL CAT & PALACE OF CHANCE CASINOS NOT PAYING WITHDRAWALS. I WION $700 @ CC & $875 @ POC / WITHDRAWALS APPROVED 6-8-10 AS OF 7-10-10 NO CHECK. I CHARGED BACK QUICK TENDER AFTER 3 WEEK BATTLE. POC CLOSED MY ACCOUNT & EMELIA IN CREDIT & COOL CAT KEEPS TELLING ME SHE SENT CHECK OVERNIGHT 7-01-10 NO TRACKING INFO SHE IS LIEING AND THEY ARE CROOKS…THE NO PLAY THRU/ NO RES BONUSES ARE A CON
your commentyes got payment 250$ put in for 1500 I guess they get one way or the other 1250 in my case then 4or 5 thosand in my money not to mention the bonus money of 200 to 300%nothing straight loses just cloed my account tonight… read the review PLAY AT YOUR OWN RISK red letters cant get clearer than that…ps played here for years always thought it a good site till the payout since then straight out loses gotta be rigged somehow
your comment
I won a video jackpot at Cool Cat, in spring 2010, and decided to withdraw $ 20,000.00. I had approximately $ 3000.00 "left over" and still wanted to try new games. I then played a few hands of Texas Hold em and 3 card poker. I was then told i forfeited my $ 20,000.00 because i used cash bonus to play the card games. I explained thet i already made a withdraw request for the 20,000 and was playing with the extras, which had nothing to do with the slots. They totally cancelled out my monies,. What a ripoff!!! i warn anyone who wants to play at Cool Cat that they will rip you off. I have played many casinos, and never had this happen!
Hi Hubert,
Your funds have been reinstated to your account. The issue here is that when a player redeems a No Play through – No Max cash out bonus for slots and keno “only” any winnings associated to that bonus must come from slots and keno “only” otherwise the promotion is voided. In this case the player started playing Texas Holdem with the slots winnings and thus all winnings were voided.
I backtracked the account and credited him up to and only the winnings associated to Slots which he won fair and square for $20,000. In the future to play with Slots winnings such as these a player can request that an “approved” payout be returned to his account and authorized to play games outside the promotion. Payouts requested and then canceled by the player do not count.
Kind regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Email: md@gwages.com