Cool Cat Casino

I suggest that they fine tune their rules! Their casino is misrepresenting not only me, but anyone who plays and/or cashes out.

Being cautious about bonus money as I am, I verified the Rule with their on line host that their play through amount was $1250.00. I asked if I played through the 1250.00, the balance beyond that amount is mine to choose to either play or cash out. The reply was “that's correct”. I made the $1250.00 plus over $1000.00 but I cashed out (or attempted to) $850.00 in cash.

I sent my paperwork out on March 13, 2009 as requested. I received a message 2 days days later stating my identification was not clear and I thereby resent the information and the following day they said they received the information and a file had been opened.

On several occasions I checked the status of my withdraw on line and I always was rerouted to the Internet stating my questions have been submitted and someone will get in touch with me within 24 hours. That was a joke. It took about 5 days for just 1 response out of 15 submissions.

I then get a message stating that there was a problem with the processing to the United States and it should be cleared up very soon. I never heard of that kind of problem unless the casino was under some type of investigation. OK, so I was being nice and gave them a few days to respond. I get no responses and once again there is never anyone on line when I want to speak to someone and their 24 hours is far from 24 hours, basically that means don't contact us because we will not reply. They violated their own Rule (the famous 24 hour Rule)!! Their rules don't apply to anyone unless it is to benefit their casino.

I then get a message on March 27, 2009 that my transfer will be early the next week. By Wednesday of the following week I started checking to see what was up. I FINALLY get a reply on April 2, 2009 stating that they will wire the money sometime the following week and it mentioned that according to my bonus of $50.00, I was only entitled to $50.00. That was not the original rule as stated earlier in this letter.

I then went to the on line live rep and finally spoke to someone for the first time in almost 3 weeks. I mentioned briefly what was going on and they told me to hold on and never came back to the chat session. I logged in again and they told me to hang on again. She finally came back and said I was in violation (please give me a break) of the terms of the bonus because I played a game that was not allowed which was poker. If someone is not allowed to play certain games with the bonus then why isn't it blocked when customers log in to that game? I know for a fact other casinos have a pop up to advise them that the customer is not entitled to play that game when the customer attempt to log in to a game that is not allowed. She said since this was a violation, (which I know their casino looked through my play history with a fine tooth comb to find a violation so they did not have to pay) she was going to reset the amount back to $50.00 and strike my wire transfer of $850.00 off the books. I had $850.00 waiting to be transferred! They stole this money from me.

I advised this women not to do that until I spoke to the withdraws person the next day, but she ignored my request and erased it. She said the withdraws department approved it. How amazing. I was told that the withdraws department is only there during the day between 8 and 5 EST. This was about 9 PM PST (midnight EST).

Their casino never intended on paying out the money. When I know my play through was finished and the amount I decided to cash out was $850.00.

I live in Las Vegas and we run a genuine & honest ship here. No beating around the bush here. In this town, Cool Cats procedures and practices would not last 24 hours without one of the big bosses stepping in and straightening them out. Here the customer is number ONE. It's either you are in or you best ship out and fast!

I don't need on line gambling, I can go anywhere here and gamble. But my curiosity for the on line casinos had me investigating and playing them. The customer service here to our gamblers is of great importance. Too bad they couldn't get advise from a few casinos owners that didn't survive here.

I was told not to play their casino by my friends and now I know I should have listen to them.

I am not the loser, Cool Cats Casino will so be the big loser here. It will catch up to them. I would love to be a fly on the wall in their office. Or better yet strong arm them to get into their casino books!

Good Luck in getting your money and don't stop fighting for what's yours! When you are ready for some real gambling and fun, come to Vegas, you are always welcomed here…

I have been playing at cool cat for about six months and have deposited at least 20K a month. When I finally decided to withdraw some winnings (10K) I received in about 6 weeks ($7500). On December 7th, I won 45K but was told that since it was with insurance loss bonus the most I could collect would be 15K. Furthermore the rules state that VIP Double Diamond players are entitled to 10K per week withdrawls. After almost one month I was approved for only 5K, which I still have not received. I have not been given an explanation as to why the remaining 10K has not been sent._

I would not recommend at all due to the way the payout. Should I receive my winnings I will gladly advise.

BOTTOM LINE: STAY AWAY UNTIL THEY GET WITHDRAWALS IN THEIR BUSINESS PLAN

RTG slot casinos in general seem to have tremendous problems with payouts. This applies at least the ones that have the highest bonuses (Prism, Cool Cat, Party City), others such as Rushmore and Club World, I'm not sure about, never had a payout opportunity with them.

As I've read with other posters and I agree, they have no problems at all with taking money. I have gotten a payout from Cool Cat, but it has taken 30-45 days, and their excuse as always 'having trouble with payment processor'. I thought I would give them one more try, and that was a mistake. I like another recent player, have an outstanding withdrawal that is almost 2 months old. I'm now getting ignored by the withdrawal department, or told every time that I'm "in the queue", or it'll be a few more days.

This is a pitiful excuse for a casino if they continue to treat customers this way. Until you see some happy withdrawal customers, I HIGHLY SUGGEST STAYING AWAY.

BEWARE, BEWARE, Appears to be a SCAM, I was contacted by "JANELL" in Promotions who offered me an "No Strings Attached" bonus. The only catch was that the Bonus was not Cashable, just the Money deposited and won over the amount of bonus. I actually won about $300 over the bonus amount, requested an withdrawal, waited and they would not process my withdrawal request or answer my messages regarding request. In fact the only way to get someone to talk to you is to inquire about an Deposit…LOL Feel free to contact me if you want to hear the full story on these SCAM artists!

PLEASE HELP ME!! On Oct 1, 2008 I won a random jackpot using $900 and NO bonuses or FREE chips. They made me fax my paperwork to them 10 times to 3 different fax numbers. I received my first payment of $1,150 LAST WEEK, and another payment of $1,150 on Friday Nov.28th. They mentioned NOTHING about a $100 "processing fee" on each trans- action. To even receive these 2 amounts I had to file disputes with RTG (which is worthless) complain to withdrawals and Customer Support many, many,many times and heard EVERY excuse on why they couldn't pay me. They seem to derive great pleasure in telling you that it's all in their Terms and Conditions. Some of it is, like the ridiculous payouts of $1,500-$2000 at a time over the course of eternity. I only received $1,150 each time and they said it was because of "new rules" in the gaming industry. Finally 2 weeks ago and Friday after Thanksgiving I received my first and second payouts. First of all I'm being dinged $478.00 for free bonuses and chips. I have asked for an accounting of this but I have never received it.Also,I am getting dinged $100.00 on each payout. I filed a complaint with RTG, they sent it to CoolCats, CoolCats sent them a lame excuse and told RTG that CC could take ANOTHER 10-15 BUSINESS days to send me anything. This was on Oct. 22, 2008! I looked up my dispute and the status was "solved and closed"! Who solved it? Why wasn't I involved in the process? Why even file a complaint? Then, out of the clear about 3 weeks ago I received a random email from RTG Disputes stating that I had been cleared for more payments and to contact CS for details. I forwarded the email to CS and Withdrawals and neither entity knew ANYTHING at all about this email. I'm sick of this and just want them to do the right thing which is to give me the rest of my jackpot in one final payment AT LEAST A FEW WEEKS BEFORE CHRISTMAS!!!!I have waited long enough, shed ALOT of tears and made up many excuses to family and friends on why I wasn't getting paid. I was very excited and patient after I won the jackpot but now I am forlorn and sooo disappointed. How can they continue to get away with this? The one cudo I will give them is that Josh from Withdrawals does return my emails once in a while. CS has also been understanding (right) and not rude but again, they are worthless. My family had the worst year of our lives this year. I finally thought that something went right for us. It is so disheartening to hear every excuse on why they can't give me my money (including the US economy!)instead of JUST DOING IT!!!!!! Pleas help me get the rest of my money in time for Christmas shopping so that my family, especially my kids, can have something decent to look forward to. Thanks in advance for any help you can give me. I emailed GoneGambling over a month ago but heard no response. I have not gone on a wild rampage of blogging negative things about CoolCats and I have tried to be as polite as I can under these circumstances. Best, Terry Lehenbauer 707-438-0582 (USA)

this casino is awful. don't play it, they make it easy to deposit and impossible to withdraw. This is one of the most crooked sites out there and I can't belive it's still up and running….jerks

after cashing in a free 50 dollar chip at cool cat casino i went on to plat black jack.. i played their required play through amount and ended up winning 262 dollars,,,, that was 3 weeks ago… i´m still trying to get my money,,,,, i´m not expecting my money as they will not even reply to my emails,,,,, i´m afraid this site is rather poor in the paying up department,,,,, but they will do all they can to assist you with deposits,,,, funny that,,,,,

This Casino does not respond to e-mails. You have to fight them for every penny you win. I used Click2pay since the last time I won it took 3 months and payments coming in small amounts and freuent phone calls. This time I won $200 and figured using ctp would make the pay out easir. WRONG! they still have not paid me and will not respond to e-mails. Fun games but not a good casino if you want your winnings

I am also a "winner" at Cool Cat Casino. I dont even know why my withdrawal was denied and my winnings were taken, because I have talked to three casino-hosts with three different reasons. I withdrew about 2000$ and in my "account history" it said "withdrawal approved!". But after 14 days, I asked their live customer support about it, they told me it was declined. Wish I had read this page prior to depositing to this "STAY AWAY FROM!"-casino.

Very slow payers, manager very poor, always blames the casino’s problems on player. I have wager for years with them with never any problems, however, with new manager Victoria, beware.