Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
is the first time you use a free code?If so, try talking to the oninle help.If not, remember that you can only use one free codeFree multiple codes are only for players who deposit real money
I am a VIP player with CoolCat, I have been a player for over five year and have deposit thousands of dollars with only THREE withdrawals. I have a $400.00 withdrawal I made on 7-31-2012 that I have not received yet. I am very upset and disappointed with Cool Cat. I was thinking I would have my money be yesterday, by today for sure ….it still at the processors. I’m a VIP and each time I request a withdrawal it’s a nightmare. It’s unreal for you all treat a good casino customer like this.
Cool Cat has lived up to my expectations. I won a big jackpot. The first payment took about a month and then the rest of the checks came every week. The communication was nothing less than superior I wa notified each time via e-mail that my check was on the way. Dan magna was my VIP representative and answered questions immediately. I have had a wonderful experience and will continue to use coolcat. Thanks again to all the coolcat staff.
hi cindy greco, i have a payout outstanding for a while, sent in all necessary documents, payout approved on july 20th, 2012, still waiting for my cheque. please help me speed up the payout.
username: nonoshig
at cool cat casino
I won a large jackpot at coolcat and it took a long time to get started receiving my checks, but once they started coming they have been like clock work. They do take out their fees and whatever bonuses you owe them but they have been nothing but helpful and very polite every time I talked to them. I love coolcat casino, they have good payouts and the games are fun. They also have taken away my bonus coupons, which I understand, but I still enjoy playing there and I now have learned that patience pays off….thank you coolcat
yes my payout check finally arrived today as scheduled. my total winnings of $840.00 from only a deposit of 35.00. cool cat is a great casino they treated me very fair and the staff very polite and always responed to my emails and questions that i had during my withdrawl process, they can take up tp 6 weeks to actually get your payout. if you treat them kind and be patient you will get your money thank you cool cat very happy indeed
I won 2500 June 6th of 2012, I was skeptical at first whether or not I would get paid, the process was slow and I had to be really patient, but they did pay me:) I received a check for 2383 less the 117 that I used from the bonus, but that was ok… they did pay! I was lucky enough to win another jackpot for 3090 the end of june, and that payment is still pending. I can only hope that I receive payment for that one also, so at this point I have nothing but good things to say about coolcat…… I will keep you updated if anything changes. Good Luck all!!
this is a warning to those who trust their credit cards to cool cats when you deposit , thhey with hold an outoutstanding balance but charge the amount you placed wich can leae you with many non sufficiet funds in your acct..for example you deposit 30.00 they withhold between $197.00 to $282.00 like if you are reserving a room in a hotel kinda thing.
I have played in the group of casinos associated with Cool Cat and I have had nothing but positive responds from them. The payouts are slow at times, but I always get a reply back (usually the same day). Understanding the bonuses and the requirements is the key to getting your winnings.
They let you win big time on their bonus, however when you attempt to cash some of it in, they have a hundred different reasons you can not. Every time you prove they are wrong, they just move on to the next reason, prove them wrong, and so on, and so on, and so on.
And you can bet REAL money if you put your money in the cage you will lose it before your coffee is cold.
Truly scammers, thieves and scum bags of the highest order
I won 550 dollars playing slots using one of there bonus coupons . that didnt have a limite on how much you can with draw. well i put in my request well here is what there live help told me .
Olga: Thank you for the information, how may I assist you?
KATHI66: i want to know what this means ? and am i getting my withdrawl5/22/2012 2:16:12 PM Manager Withdrawal Approved! ($550.00) 5/22/2012 2:16:12 PM Manager Withdrawal Requested ($550.00)
Olga: Thank you, Kindly bear with me while I check your request.
KATHI66: ok
Olga: That means that the balance was removed by the manager due to consecutive free bonuses which is not allowed.
KATHI66: you got to be kidding me .
KATHI66: your casino is a fucking rip off .
why do they give out free slot bonuses if you can not even get the winnings . and where does it say that in the rules ?
I really needed that money too they just rip people off . i sent in my paper work they wanted . and my bank account info and copy of my credit card and id . so what they can keep the money that i won . i even had made a deposit to them.
i want my 550 dollars . .
Wanted to let everyone know that I requested 2 payouts on the same day (Tuesday, April 24th 2012) and got the tracking number today and schedule delivery is no later than May 21st. If you are patient and treat their customer service people how you would expect to be treated then you will get paid. Thanks to Dan and the staff at Cool Cat. The second payment is scheduled for pickup at logistics center this friday with a delivery of next wed/thur.
Yeah! Awesome! Check came today , $1,500.00 it was 2 separte withdrawals from 3/23 and 3/25.It was off hold on 4/3/2012 which was a 7 day wait for my paperwork.then on 4/18 it went to be processed and because of week long Holy week there it took a little longer..Check was printed on 4/24/2012 had on my door yesterday 4/26/2012…So with a week off for there Holy week 4/5/ 2012 to 4/11/2012 it was 19 days total.. just put check in bank….Thank you Tom! And I am sorry to all the support I was angry with.I will know next time which I hope is soon to withdraw again to have a little more patience.It just seemed like forever from March 25/2012 till today April27th 2012…So whoever reads this believe they do pay as long as you read the bonus terms…So CoolCat your Awesome!!!!!!!!!! Thanks looking forward to withdrawing again.. Brattcat
After reading several comments on the internet concerning Cool Cat Casino, I am becoming very worried that I will not recieve the payout that I requested on 4/21/12! I will try to make the story as short a possible without leaving out important details. On 4/20/12, I made a $35 dollar deposit to my account without using coupons/promo codes. I eventually won approx. $4000 dollars. Atfer canceling my withdrawal request a few times in order to keep playing, I made my final payout request for $4000 dollars on 4/21/2 @ approx. 1130pm. In the meantime, I decided to play slots and I made a total of 6 deposits, using coupons. I didn't win anything, but still had a payout pending od $4000 dollars. Payout requests take 7-10 days to be approved and today is day 7 and I haven't hear anything yet. My concern is, after reading several postings, it seems that this casino will not pay you ANYTHING if you continue to play using coupons while you have a payout pending!!!! WTF…..how is this right? I DID NOT win the money using the casino's money, so why would I not be entitled to money I won using my own funds? If they take the money I received using coupons, I still don't think that is right, but I could deal with that better than them STEALING all of my winnings. Like I said, this is just day 7, but I inticipate a problem soon from Cool Cat Casino. If they steal my money, I will blast them all over the net and NEVER play there again. I'm sure I have lost more than I won, lol!
You absoutley can not win at this casino. They sucker you in for the first few times. Then they change the rules and if you deposit 200 dollars you have to wager 30000 dollars. I know that i was stupid to allow this. I thought my luck would change,,,I will never play on this site again. There are some good online casinos, Just have to be careful……
I think that this website is a ripoff. I played my money fair and square and won and it has been over a month and have yet to recieve my money back that I won. eash time I call i get a differnet response and I am quite irritated. i want the money that I won on this site and want it now. Now they say it will be 10-15 days from the date that it was approved and it took 15 days or more to get it approved to begin with. then i requested overnight payment and that is apparently not an option and unfortunately they are not able to remove it from the website.
Made deposit, with bonus code. My banking account is now frozen, and I have no answers why; except I was told to reboot my computer! I wish I never opened this door because: the betting/winning ratio is horrendous, and the live chat person I dealt with seemed air headed! I had the fun sucked out of this experience due to how crazy the amount you bet is 18 times more than the winning "bet" amount, and then the live chat person who seemed to lazy or tired to read and follow the chat conversation. Now I have to wait two hours in order to call my bank, and then the BBB because it is not normal for a banking account to seize after making a "purchase", unless they suspect fraud!!! I will never be back, nor will I recommend to family or friends, but maybe someone who needs to be screwed with in a way these online casinos seem to enjoy to. AND YES DAMN NEAR ALL ONLINE CASINOS HAVE THE SAME COMPLAINTS AND PROBLEMS, so it does not matter which one is highly recommended because when it comes down to us "no body's" we will always play the role of the victim and will always find something wrong to complain about. We are the idiots who play, who in turn have to deal with the idiots replying to us in the live chat; so I guess in a way it is a win-win after all.
Hi Gamers !
I'm very frustated about the stories that have been written here !
My experience with the group is good ! Think the most here should better read the t+c before playing.
You have to wait up to 4 weeks for your money, that's right, but I think, they offer the best bonuses of all !!!
By the way, if you work in a job you have to wait for your money 4 weeks as well !! :-)
Greets from Down Under
Marko
Total crap casino. I was lured in with their bonuses. I have deposited over $600 in this casino and used the toocool200 bonus. It says no rules apply so I assumed that is exactly as it meant. I then made a withdrawal for $1,750 only to have it taken from my account stating a manager withdrew it and my account was completely closed. I tried contacting Cindy at her email address but she never responded. Refund my original deposits, send me my original withdrawal or I will find a way to get my money back.
Stay away. This casino is a cheat. I had won $700 and it had been approved and now they are saying that I played other games (after playthrough) and it nullified the winnings. Total Fraud. Don't waste your time and money!