Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
i played on this casino years ago, and won thousands of dollars, it does take a while but i did get it. i stopped playing on this site because they were banned from a forum i belong to, but the ones they recommend are not really that good. i'll be going back to cool cat tonight
this site is a fraud i cashed out 500.00 i had 700.00 plus so i cashed 500.00 out to leave the rest in to cover the bonus plus extra and they said i played the wrong games when i talked to online support and they said i could play all games with that code. its BULLSHIT and i am still takin this further. im done talking to coolcat ill get my money but ill go thru someone else to get it from them.
i won 2000 dollars last month at your casino I won it fair and square played through my bonus and you guys have not sent me my money. I think you guys are crooks that should be banned. I want my damn money and I want it now. I was approved on Dec 1 it is now Dec 16 and i won this money the last month waited your 7 to 10 business days to get my withdraw approved, then you guys told me 7 to 10 days to send it out it is the 11th day and still not sent. You know I am pissed. I am not some little pee on you can screw over.
Well so much for COOLCAT responding.Of course they know they were wrong.They will never say they were.
Cindy @ gwages was contacted in regards to the $9000 they should have paid.There were no response.So look guys/gals best off taking your gaming elsewhere,and check the reviews,and other casinos operating with the "vertual" group."nothing you can do about it" seems to be there best when it comes to there players.They get your money,and even if you win a jackpot they will find a way not to pay.Dont find out the hard way,stay away.
COOLCAT will never change.They still owe my friend $9000.00 for a $10,000 withdraw,which they offered $1000 or "nothing" this casino hurt him,and took away trust in all online casinos from his friends, family and the thousands who read his story posted on all the reviews,and facebook.Not one of these people will not even deposit one cent in any casino,as a result of COOLCATS unfair tacticts to ovoid paying honest depositors.This casino should be banned from the net.
Coolcat Casino?? not SOcoolcat more like, just had a my winnings conviscated after 2 days of having fun on the site and had played through my welcom bonus and set up my account with all the requested information and had my withdraw accepted only to find out the whole lot had been conviscated and declined, i spoke to live chat to see why if they had declined it then surely the withdraw amount would be credited back to my account…. but apparaently not, they said i will not receive my money back because i won it on bonus terms… what a waste of time and energy. they told me deposit again and they will give me more bonus credits, what a bloody cheak !! how on earth could i trust them ?? i would advise UK players to stay well clear and come to think of it im now living in paranoia as they have my identidy on theyre systems. not a trust worthy site. avoid them like plague
Wow I am glad I decided to review on line casinos. Cool Cat is one of the most reviewed on here but they are ALL negative. Anyone have any suggestions on the best online casino to play with?
Oh yes, I did get my pay out that was suppose to be $200 and ended up with $110. I have not asked why, I don't care anymore. This casino is not a place I plan to visit as I too was denied a no play through coupon code. I have deleted them from my computer and told them to please quit calling me with their bonuses, especially since I am no longer able to use them. Here again is the response I got on the no play through coupon bonus
"No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website"
I will say Cindy was very gracious in helping me get my $ but it did take to the very day in their time frame that they say.
Xena. If you want your message to have any impact then you should provide a mail address so the casino can contact you. Obviuosly CC is responsive to comments every now and then.
Cool Cat casino cheats and I have deleted them and their affliates (Cirrus, VIP Lounge, Prism, Virtual, Slot of Vegas) from my computer. I won $600 on a bonus code that had no play through requirement. They denied my request for a withdrawal. Cool Cat does not honor promises on coupons.
I am still waiting on a withdrawl of $310.00 from Cool Cat since September 6th. They finally gave me a routing number for my check today. It was the first time I had won anything there. I wasn't going to ever play there again but I received a coupon so since my check was coming I thought I'd give them another try. When I tried to cash the coupon it told me to contact customer service. So I did and this is the repley that I received.
OUR CHAT!!
Lena: Thanks for confirming the information.
Lena: How may I assist you?
cspope: Why can't I redeem this coupon TOOCOOL200?
Lena: Please bear with me for a moment
cspope: Ok
Lena: I'm sorry, what happens is that management finds that you no longer need the no play no max bonuses in order to win. Since these type of bonuses are only to enhance playing and to help you win, and since you are winning you do no longer need them. However, I can offer you:
Lena: 400% Match
Lena: All Allowed Games
Lena: 30X Playthrough
Lena: (60X for Blackjack
Lena: & Video Poker)
Lena: 10X Max Cash-Out
Lena: Redeem: CS400
Lena: Dep. $10 or More
Lena: (Redeem Unlimited Times)
Lena: Is there anything else that I can help you with?
I didn't repley after that I was too mad!! I think that stinks!!
I asked why i could not use a no restriction bonus and here is their response to me:
"No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website"
They still have not paid me my mere $200 cash out I asked for on August 19
Do not play at cool cat…..First of all they are not licensed, and they are not monitored by any gaming commission. I found that every declined transaction that i had….The funds actually came out of my checking account. Especially if you choose the express deposit option….It might say declined, but the money comes off your debit card! Believe me .
I have a whole list of declined transactions right on my bank statement. I have been complaining about this for days, and they come up with all kinds of excuses!!! Very dangerous place to play….It says play at your own risk because they are not monitored by a gaming commission.
I asked for a mere $200 pay out on Aug 19 and am still waiting. They are sticking to their guns about the time it takes to process-what's wrong here? It has been approved but the last time i emailed them they said "it takes up to 20 days from the approval date -it has only been 11 days". Are you kidding me???? Other casinos take a matter of a few days. I certainly will be deleting this casino if they ever do pay me. I also asked for a wire transfer-it says Minimum $200 on the withdrawal screen-they told me on the phone it will be by western union or money gram because the minimum is $500 for wire transfer. Hope this gets done before I go to Reno!
Cool Cat Casino is a total fraud when it comes to withdrawals. At best, they are playing the float game with your money by delaying your withdrawal request 30 days or more and changing the rules as they go. At worst, it is a big Ponzi scheme, using new deposits to pay old withdrawals. I really am starting to believe they don'tg pay at all unless you keep buggng them.
MY ADVICE, GBO ELSEWHERE TO A CASINO THAT PROMISES SAME DAY WITHDRAWALS.
Requested a 310 dollar payout 20th july and it has taken many many days.It staes on there withdrawal page now that payouts take 7 – 10 days from the request date well they denied the payout on the 27th july then they rerequested it just to argue that it was me even though the time of the new request was 24 seconds later. After many many on line chats to rude support staff I finally spoke to Laura who was very good and helped as much as she could. But still no payment 38 days later. I emailed Cindy and BAM money in my account the next day. I did threaten them with writting to all payment gateways to lodge a complaint about shonky dealings and they have now closed my account but I have my money and there are a lot of other casions out there to play at. Obviously they were worried about lodging complaints at the gateways no othere reason to close the account from there end. I have now requested to have all my accounts associated with their sister casnos closed. GOT MY MONEY BUT THE STRESS TOOK ALL THE ENTERTAINMENT FUN OUT OF PLAYING. DO NOT PLAY THERE. Warning to all
I have to say I was a bit worried that I wouldn't receive my winnings of $2,400.00 after reading the reviews! Received check today. Yes it takes a long time (over 30 days) but Cindy Greco kept me informed of progress. It is very important to read ALL Terms and conditions before playing any casino. You can't expect unlimited earnings on a free chip! If you are going to use bonus codes read the terms. I feel secure depositing again with Cool Cat but realize it will take time to get my winnings to me.
Well here I am again. It's been over 21 business since my withdrawal was approved and from what I can tell………….it hasn't been sent yet. Very frustrating. Again, the customer service has always been very nice to me. However the last time I asked about a status, I was sent directly to the email link. I have sent an e-mail off to Cindy at Gwages, so we will see what happens.
Oh please ABOTELHO. So what you are saying is that only illiterate people must play at this casino. Compare the complaints for this casino to the other casinos. You're the only one that can do that since you are the only who has played at this casino that can read.
Let us start first with the idea that no one has put a gun to your heads and made you play online casino. Number two LEARN to ask questions about your bonuses!!!!! If you are not sure ASK questions…. I have been with Cool Cat for many years and I have been mad at them because of my own fault; I did NOT read clearly the bonuses RULES!!!! In the past their service was not the best, but since they have implemented the VIP program I will not play anywhere else. The VIP agents have been nothing but polite, and very efficient with me…Anything I ask they tell me the TRUTH, you cannot say the same for 99% of other casinos online! For me, Giovanni and Joe from the VIP program deserve nothing but great recommendations.
Read the rules and enjoy the casino and quit your complaining, maybe most of you need to learn to READ!!!! And again I remind you NO ONE PUT A GUN TO YOUR HEADS AND OBLIGED YOU TO GAMBLE!!!! SOME OF YOU MADE POOR CHOICES, LIVE WITH IT, Just do not blame the casino!
Best
ARB