EuroGrand Casino
EuroGrand Casino Review
Visit the Eurogrand homepage and you’ll realize immediately that this is definitely a black tie affair, with the understated elegance and sophistication that embodies all that is European, EuroGrand Casino is highly attractive with it’s gold and black color scheme and “night out” theme (don’t miss the “Grand Tour”). Not only is it good to look at, but it is highly functional, easy to navigate and all the information you need is just a click away. It is also available in English, German, Spanish, French, Japanese, Dutch, Norwegian, Russian, Swedish, Italian, Turkish, Chinese, Finnish, Danish, and Korean which just goes to show how far they have gone out of their way to accommodate all of their players.
This casino really just oozes class and makes you want to find out just a little bit more…
Welcome Bonus and Promotional Offerings
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
In addition to the signup bonuses you will also receive between 10% and 15% extra deposit bonuses when you make your deposit using one of EuroGrand’s preferred deposit methods.A variety of other promotions are available through the EuroGrand newsletter so make sure you sign up to receive this and you’ll get special promotional offers, tournament schedules and more sent directly to your mailbox.
Loyalty
EuroGrand Casino’s loyalty program works in a similar manner to most others you’ll come across where for every 1 €/£/$ a player wagers at the casino, they will earn 1 Comp Point. Your comp point rate depends on your VIP level which in turn is influenced by the amount of play at the casino.
So the more you play, the higher your status will be and the more you’ll earn and you are then able to cash these in for real casino cash at any time.
Download and Registration
The downloadable version of EuroGrand Casino (which I always choose where possible) downloads and Install just like any other Playtech casino where you click the “download” button and then follow the prompts to install.
The initial download is 378KB but this will be higher once everything loads. The whole process shouldn’t take more than 10 minutes (depending on your connection of course) and once it’s all complete you will have the option of either playing for Fun or opening a Real account.
To open a Real account follow the prompts and then fill in an online form with the required banking and personal information (don’t worry, it is safe to do this) and then supply a username and password to complete the set-up of your account. You should then receive a confirmation notice and you are ready to get started!
Banking
EuroGrand casino offers quite a number of deposit methods including Credit Card, Neteller, InstaCash, FirePay, Citadel, InstaDebit, Click2Pay, UseMyBank, eWalletXpress, On Demand Funds, MoneyBookers, ECO Card, Paysafe Card, Central Coin, Solo Card, Bank Draft, as well as (Instant) Wire Transfer.
For gaming transactions I always use my Neteller account but any of these methods are just as safe and convenient and so I headed over to the cashier and made a deposit of €100 which was credited to my account and so I headed off to the games lobby to try and decide where to start and what to play.
Games Offering
EuroGrand Casino offers players over 80 games to choose from, all powered by Playtech software which ensures that they have good graphics and smooth, realistic game play. This offering includes Table and Card games, some with Live Dealers, Slots, Video Poker and Progressives as well as Arcade games (which are a whole lot of fun).
I decided to start off by playing at the Tables and chose to play Casino War for a change (I usually just play basic blackjack), and this was a refreshing change and my first few hands looked quite promising although after a good half an hour my balance started to show that I was beginning to lose the war and so I skipped over the rest of the card games which include games like poker and moved on to the table games.
I found myself steering away from the Craps and Baccarat tables toward Roulette and played the American Version for a change betting on 19 and 23 in the first round and winning when the ball finally settled on 19! That was the beginning and the end of my lucky streak and from there on I just couldn’t get one single win!
I needed to cheer myself up and so I headed off to the Arcade Games which you just HAVE to see. The graphics are phenomenal and the games so entertaining that you just want to keep going back for more. You can choose from the nautical Around the World, Genies Hi-Lo Jackpot where you pick your card, Jackpot Darts where you can aim for huge cash prizes, and Bonus Bowling where you can bowl for bonuses. Then there is my all time favorite Derby Day Horse Racing which is like a day at the race course and really exciting. I couldn’t resist these and played all of them making up my balance here and there but not really winning anything worth mentioning.
Realizing I had to move my next stop was the Video Poker offering and once again there are quite a few variations to choose from and most if not all will be familiar to you and include including Aces and Faces, Jacks or Better, Joker Poker, Deuces Wild 4-line, Mega Jacks. I played Mega Jacks and hit a mini payload of €300 and subsequently moved on to the Slots on offer.
EuroGrand Casino’s new 25 line slots offer superb graphics, great bonus features and big jackpots. There are over 30 slots in total including Classic Reel slots, Multi-line slots and unique Multi-spin slots. I started off with a few rounds on the Golden Tour Video Slot which is a golf themed game that is quite entertaining followed by the underwater themed Ocean Princess, but being a creature of habit I had to play the progressives Cinerama, Safe Cracker and finally I decided to end off with something new in the form of the gold rush themed Gold Rally. All of which are superb and potentially very rewarding.
After hours of fun my bankroll finally ran out and I had to fight the urge to go back to the cashier to make yet another deposit and so I reluctantly called it a day.
Customer Support
While you very seldom have the need to use Customer Support at EuroGrand if you do you can contact them via E-mail, Chat and Phone 247.
You’ll find the team is highly professional and that you will be very happy with the level of service you receive from them
The Verdict
All in all Eurogrand is a winner and one I’d highly recommend. It has a good games offering, huge bonuses and caters for vast markets with over 15 supported languages. They seem to know what they are doing and it shows! Visit them for yourself today and experience the true style of EuroGrand Casino.
EuroGrand Casino Player Comments
again another casino to aviod unless you like to donate your money
I have been trying to withdraw from my account. today they told me that i had to send them my ID to procces it, now they are saying my ID has been forwarded to the age verification team??? no other sites mess you around like this. I am becoming very scared that I will never see the money I have won! despite me repeatedly asking them to just simply tell me how long will it take
place £50 deposit gained some money unable to withdraw, was told by their rep that i could only withdraw original amount. their just thieves that steal your winnings, dont touch them.
I to have been caught by this casinos bonus scam. Changed a lot of money to play and was given a bonus. I had no option to decline this bonus with a so called pop up that should have occurred. On winning was unable to withdraw. Have been in contact with the gaming commission and been advised to involve eurogrands independent party for complaints but eurogrand seem reluctant to transfer to them. I have been offered a partial refund at this stage but will not accept it. I am ready to go legal on this and will try and expose this unfair organisation in the press. Anyone else have a similar problem ?
I also had a bad experience with EuroGrand. First, you have to open a game in order to withdraw money from your game account. Second, after winning some money on first day, I wanted to withdraw some of the winnings. After the withdraw I found out that all the winnings had disappeared! So, you will lose your winnings if you try to withdraw any money from your account too quickly. Got a reply from EuroGrand saying that it is mentioned in the terms of use. Kind of misleading in my opinion!
Why are people so thick?
Some casinos offer 100% match, some 150%, some 300%. Some casinos make you play through 12x, some 20x, some 30x, some 50x. Some casinos let you cancel your bonus once you've already accepted it, some don't!
Why be a loser about it. Not as if EuroGrand's terms are ununusual or dificult.
I'm more interested because despite winning £3m over the last 12 months, EuroGrand I cannot get a win out of at all.
And *I* suspect them of a scam for *that* reason, more clearly!
i have played at eurogrand i tried to withdraw money i took a week and half never got into my account. the money was still pending. i have tried to close my account but they just cant close it they keep on telling we have given you bonus..i need help to close my account
yes if you deposit only 10 pounds or dollars, the casino will go into safety mode, which means you will have less of a chnce of winning anything. if i was you i would deposit atleast 50 pounds or dollars, in order for them to take you seriously. im using this casino and im making around 50 pounds a day. dont get too greedy spend only 20-30 mins twicw a day. because the casino will see that you are using some kid of method and will basically try and strip ypu of your winnings. i hope this helped :)
@Peter
If you accept the bonus then bonus T&Cs apply. There are wagering requirements you must take into account. I can only say: Read the terms, then play. Sorry but a lot of players think it’s a scam when in fact it’s their own damn fault.
I just hate this damn casino, ive looking for a good casino online so i can top up an account and cash out with Paypal and i found Eurogrand. Biggest scammers ever!!! i toped up with 10$ not much but sufficient to play for hours. after this they gave me a damn bonus of 10$ so i can spend whatever i like.. I accepted of course, who wouldnt? SO… i played the money and i won 100$ in few minutes. I tryied to cash out and i got a message saying that i was going to lose almost 40$ because i didnt used all the bonus… i was like… WTF? i didnt even asked for this… Jezus… so… i lost my money and im going to uninstall this crap. PLEASE!!! IF YOU CAN READ THIS DONT USE EUROGRAND!!!! THEY WILL SCAM U!
I am a bit suspicious of this casino. I deposited some money using my debit card, played for an hour and as I was up I decided to try a withdrawal of £10. After 3 days they asked me to send them a scan of my bank card back and front plus a scan of my driving license, I did this after deleting some of the numbers on the card, then I received another email saying that they were unable to verify my age and wanted a signed contract or a utility bill or passport. I have now telephoned there UK helpline to check they are genuine and they are not going to steal my ID, the woman said I will be receiving an email soon to say they have verified my details then I can withdrawal and deposit as normal. i went back to the site and withdrawled the rest of my winnings as I have been put off by all the rigmarole. I am now waiting for my money to appear back on my bankcard. Anybody else experienced this?
Avoid this casino at all cost.
Not only the bonus wagering requirements are too high.
In the even that you are lucky and win more than 10000 dollars or 6000 in euros, you cannot withdraw them as they have a cap of 6000 euros per month.
I am a VIP player in this casino and i managed to have a limit of 100000 withdraw per month.
At least that is what they told me couple of months ago.
When i tried last week to withdraw 15000 euros they told me that i cant as the offer expired and the casino has the right to change any terms and conditions without warning!!!!!!
Please my frients avoid there are many more reliable casinos to spent your money than Eurogrand.
I am really disappoint with them
Eurogrand should be avoided like the plague and here, in my opinion, is why:
Like other comments here I concur that the bonus offered is a scam. All casino's offer bonuses and, unless you like wagering up to £20,000 on the slots to get a £100 bonus most are best avoided.However Eurogrand's bonus is worse because even if you manage to negotiate the slots and clear the wagering requirement you find out that the bonus is non-redeemable and cannot be withdrawn anyway – a total scam!
Also they requested age verification from me and wanted me to send in a copy of ID. Be very wary of any site that does that – I've joined many adult sites – poker sites, bookmakers, other casino's and never once been asked for ID. Coming from a "safe" country like the UK it is simply not neccessary. Never send your documents to any site. They locked my account down after 5 days so I couldn't of cleared the wager requirements to make a withdrawl anyway – maybe because I was winning…..)
Here's another reason why this site is a scam. They have fraudulent pop-up pages that offer great winning systems at roulette or blackjack (which of course don't work) and have links to their site. Any site that advertises for business in this fraudulent way is obviously a scam.
Also, because Eurogrand is a scam, any review site that gives it a good review should also be treated with caution. The site is probably run by the casino's themselves hoping to attract more unsuspecting customers. Always use a review site that is clearly genuine punters giving their opinions – like this one it seems.
It's very disappointing that a site that is part of the William Hill group should be trading in this dispicable way. Why William Hill allow their good name be tarnished in this way is their business but I for one will have nothing to do with any business connected to William Hill again.
Having said that if you are going to join a casino choose an established name like a big bookmaker or poker site that have been trading for years – they're not going to rip you off for short term gains (though still don't take the bonus). These sites will be going in 10 years unlike Eurogrand who will hopefully fold soon, so they can't rip off any more people.
It should be noted that the casino 21 Nova is run in exactly the same way and should also be avoided.
I fell for the Eurogrand scam as well. Bet £30 cash and won £75 on roulette. They then refused to let me withdraw because of absurd T&Cs. I don't trust any gambling websites anymore. No regulation whatsoever – they are just criminals.
Yes the bonus requirements are horrible, stupid ways to not get your money,but some sites aren't too bad for clearling them if you deposit small amounts ,,like the most I'd take a bonus being 20 dollars. However you guys talking roulette i don't think thats a game that counts toward the requirements.Just in theory i could deposit 100 and if i took a 300% bonus,all i would have to do to clear it is bet 50 on red and 50 on black on the same spin and there goes 100 playthrough (praying 0 doesnt come up) anyway i dont think roulette or that dart game and stuff count.
Well i joined Eurogrand because if i joined via the Quidco website for my £30 i would get £45 from Quidco, so no lose situation, i have now found out when i was £1000 up on Roulette that i have to bet 200 times my £7.50 bonus because that was one of the bonuses i accepted, after i tried to withdraw £600, I now have £1650 in the account and i have £1300 to play for my bonuses, so looks like i have to play slots either though i don't play them just to withdraw my £350 plus whatever i win for my £1300 on the slots..
Avoid their bonuses at all costs however if you, like me fall foul of their criminal wagering requirements, here is how I got them to reset my account. Note that the further into the conversation, the longer it took for them to respond but be patient and persistant no matter what the amount. Any questions, email me: richreed15@hotmail.com.
ChatOperator2: Anne: Hello there.
Hi there seems to be a problem with my account, could you help me?
ChatOperator2: Anne: I'm from the Online Support Team.
ChatOperator2: Anne: May I ask what seems to be the problem, Richard?
For some reason I was awarded a bonus when I signed up for which i didnt request but now because of this when i try and withdraw my real money winnings and orignal real money stake, its saying i havent fulfiled the stake requirements
ChatOperator2: Anne: Richard, please be advised that for every bonus that you will receive, wagering requirement applies.
but i didnt request a bonus?…it was given automatically?
ChatOperator2: Anne: Yes, Richard. The system has automatically given you a bonus since you have opted yourself in to receive bonuses upon signing up.
I didnt activelty opt myself in because i read the t&c and understood if i did then i would be locked into wagering requirments…it must have been a mistake on your system
ChatOperator2: Anne: What I can do for you now is to block your account from receiving future bonuses.
ChatOperator2: Anne: Would you like me to proceed with that?
thats ok but I would also like the money that is due to me from playing with real money which is ВЈ60
can you do that for me?
ChatOperator2: Anne: Please be advised that since you have already played with the bonus, we cannot remove the bonus that you have right now.
i dont want that bonus, i wagered ВЈ30 real money and won ВЈ30 real money so including my stake of real money i am due ВЈ60
can you please process that withdraw for me
ChatOperator2: Anne: Let me see what I can do for you. I will be with you shortly.
Thankyou
Any luck Anne?
ChatOperator2: Anne: I am still checking it for you. Thank you for your patience.
ChatOperator2: Anne: Please allow me to work on this for a few more minutes. Thank you.
Thats fine, thankyou
ChatOperator2: Anne: You're welcome and thank you for waiting, Richard.
ChatOperator2: Anne: I have checked with the Financial Department and you have a total of ВЈ937.50 wagering requirement for the bonus you have received.
ChatOperator2: Anne: We can lower the wagering requirement for you and block your account from receiving future bonuses.
Ok, but I still want my ВЈ30 orignal real money stake and ВЈ30 real money winnings because as i said, i didnt want this bonus which has locked me into this wagering requirment
would you do that for me?
Have you been able to process that withdraw for me Anne?
ChatOperator2: Anne: Please allow me to work on this a few minutes more, Richard. I need to coordinate with the Financial Department.
Thankyou
ChatOperator2: Anne: You're welcome. I appreciate your patience in waiting.
ChatOperator2: Anne: We have an option called an account reset. With this option, we will remove your winnings and bonus and you will only play with your own deposit.
ChatOperator2: Anne: For this to be done, we will need to forward the concern to our financial department so they can check how much they can reset.
will that mean i can withdraw my orignal depoist?
ChatOperator2: Anne: No, Richard. With this option, we will return your original deposit to your casino account.
ChatOperator2: Anne: This will also mean you can play without wagering requirements and play on any games you like.
but will i still have wagering requirements on my orignal ВЈ30 deposit? why wouldnt I be able to withdraw it if my account is reset?
ChatOperator2: Anne: You will no longer have wagering requirement once your account has been reset.
ok, let me understand this clearly. As there are no wagering requirements on my account, i can therefore withdraw my orignal deposit without playing any games. Is that right Anne?
ChatOperator2: Anne: You can withdraw your deposit provided that the account reset has been done, Richard.
fantastic, lets please reset my account then, What do I need to do in order for that to be done.
ChatOperator2: Anne: Please be advised to refrain from playing in the casino for the meantime.
No worries, thankyou
could you give me a timeframe for this reset to take place?
ChatOperator2: Anne: Please allow us 24-48 hours to make the adjustments in your account.
Ok, thats great, is there anything else you need me to do now?
ChatOperator2: Anne: You will be notified through e-mail regarding your concern.
ChatOperator2: Anne: Richard, just don't play in the casino for the meantime so that your current balance won't be affected.
I wont, thankyou for your help, have a good day
ChatOperator2: Anne: You are most welcome, Richard.
ChatOperator2: Anne: Will there be anything else that I can do for you?
No thats great, just to let you know I will keep a record of this conversation for future reference if needed, Thanks again
of course, they also gave me bonuses I didn't ask for, which I declined.
I won 5 times my deposit the first day, and the moment I hit that limit, I started losing like hell. I calculated the odds and came out around 1/64000. Very unlikely, don't you think?
I am not an affliate or related to anything Eurogrand does. But I have to say I am surprised by their honesty. Any money I have won and withdrawn, have been going back to
my instantdebit. But do not — repeat — do not accept any bonuses. then you won't suffer
the horror of not being able to wd. Eurogrand has also answered all my emails. Europa Casino does not answer one single email and Europa will always bother you while
you are playing slots. Their support pop up and beg you to deposit more. Eurogrand so far do not pressure me. So all I can say is avoid bonuses and do avoid Europa as they only want your deposit but show little concern if you have an issue.
I got a new one for you all, watch your credit as your playing, bits of mine kept vanishing, I would have £11, spin a 40p spin and then had £7?!!?!?
I would win say £9 but only £6 would be put on my credit!! And many more times, thought it was a fault and it would be paid back or somat, but nothing!!
Now, I dont know if the ammounts ive spent really are as high as they were…when statements came through I thought at the time, I couldnt have deposited that much, no way etc!!
Absolute sneaky tossers!!