Tangiers Casino

I had a balance of R876 and then it reduced to R259 for no reason. I don’t understand what is going on and the agents are not helping

I have an account with tangiers casino but for some reason when I try to log in for the past 5 weeks it comes up with ( casino is off-line due to maintenance) what do I have to do to log in??

I am trying to verify my account, I have submitted my passport, that was fine. Then my Credit card, that was fine. Then proof of address, oh my! Sent a utility bill, credit card statement, Insurance, letter from Revenue Canada and lastly a statement from Veterans Affairs indicating my address. Almost seems as though this Casino goes out of its way to make this impossible to withdrawal. I will NOT be depositing any more cash into this site. It’s a shame, the games were fun and in the long run, I would have deposited all year long.

I have been waiting for 2 months to receive my withdrawal. It has bounced back to my account 4 times. Each time they request for a new document. I have submitted the voucher for my visa…bank statements drivers license…pictures which have all been approved. I have since received am email stating that they have a right to take as much time to authenticate my document’s and also they have to go through my entire gaming history. I have not received a follow up since. No approval for my withdrawl….this is more than 2 months now. I want to play however dont feel like putting more money in when i dont know if i will receive winnings…very disappointing and poor service.

I have been waiting since the 12thof March to get my withdrawal and it still hasent arrived, i contacted support and asked when it was transferred and the reply was it will show up soon..
why cant they answer my question.

I been trying to get my winnings they say it’s been pending for a week and it’s ment to take five days and it’s still pending then I try to contact customer support and I can’t get through to them

I’m very disappointed in the handling of my funds withdrawal especially when deposits into Tangiers Casino take only seconds to complete. I can’t believe in these times where we have advanced and quite sophisticated banking systems that the transfer of funds take this long. I can confirm that all of my bank details including SWIFT code are correct because I have funds transferred to me from overseas on a regularly basis without any issues.
I requested a withdrawal on 17th February 2021. The approval came through via email on 25th February 2021 and it is now 20th March 2021 and I’m still waiting for my money. It is supposed to take 5 to 15 working days depending on the withdrawal method so I’d like to know where it is. I believe I’ve been patient enough. Also if you look at transaction history, it does not reflect the amount of money I’m due to be paid out however the evidence is very clear in my Game report showing the exact balance prior to my withdrawal request. I’m still waiting to hear back from Tangiers but emails are unanswered. Online chat can’t help me either.

Before playing on the casino, I first verified my account. After depositing without a bonus, I happened to win. After 7 days the withdrawal bounced back to my account. The casino said it was because the account needed to be verified and I needed to send a selfie with my ID. After doing this, I withdrew again.
After another 7 days the withdrawal bounced back to the gaming account again.
Now my account in my is undergoing more verification, which they tell me will take 10 days but their T&C say it could take an undetermined amount of time.
Don’t expect I’ll ever get my money.

My son and I played Tangier’s Casino over 2 months ago. We put $80 in and after we won and got it up to $700 we decided to withdraw. Got told the money would be in our account in 5-15 working days. When the money hasn’t arrived my son tried to log in and his account is no longer.

I have paid to play for quite a few months and when I finally got a win that I could withdraw, via wire transfer, no money has shown and I just keep getting told to wait. Very disappointed. And very upset.

Two weeks ago I gave tangiers ago deposited $15 aus. Choose no bonuses I always just use my own cash. I was lucky enough to get multiple free spins on the game faires my balance now reached over a 10000 I moved over to the wolf game where I keep getting the 6 balls feature balls where dropping at $1000+ I end up with 7000 went to take it out and realized there’s a 4.000 limit a week max so I played down too 4000 I then verified all my documents as I was doing that I was talking to an operator online and I asked her to confirm that the 4000 could be withdraws she confirmed with a yes along with congratulations!! So I put in the process they told me it would take 5 working days for money to be approved it took about 6. They sent me a email stating my withdraw had been successful and I should see it in my account within 5-15 working days. I went onto website thinking I’ll give it another shot why not? I also wanted to check that the payment all good just for my own satisfaction .. well I was not happy I seen my ,4000 down to 100 aus I then contacted customer service for them to tell me that I was wrong and no I did not win lol are they serious??!
I threatened to get my lawyer involved and they have now closed my account.

Been put through hoops trying to get a withdraw. trying to get some money back, did all the verification documents on there site all correct they were approved then withdraw bounced
So a week later they requested a bank statement emailed to there accounting division then they bounced withdraw again saying statement was too old but when I asked support they said statement just needed all your details on it had too order most current and wait a few days from my bank so then sent it to there accounting team re did withdraw in a few days waiting 5 business days then they bounced withdraw saying they now need a voucher verification I had to print a link of them sign and attach license and credit card again and send to there security division. Why Not Ask for All This Info In The Begging I sent it accounting tas-well then did withdraw again and another email a week later it withdraw bounced again. Asked support I ended up with an email saying that I had supplied everything correctly but I was picked randomly to have my withdraw to be screened by security which is apparently allowed twice per year by them to check all my game play.
So it has been like 6 or 7 weeks waiting to see if they pay me my money. I won still no money as of today 26/02/21 by far the most frustrating experience with any online casino site I have played in my life almost ten hrs of messages and uploads, print and scans for a measly 1000$ withdraw as I wanted to see if site pays out before I deposited more money. can’t believe the hassle when you check your bank account every day for 6 weeks expecting to see a deposit only to find another exude to why your withdraw money has bounced back into the casino account.even if they paid the winnings the stress was hardly worth it and to think they are a joint venture with fair go Australia casino site. What fair go this site may as well be spam as it seems it might be

I Requested a withdrawal which was voided , R23000 gone because I apparently breached terms of service by making a bet of over $5 (R70) on a game while wagering for a bonus.

So I contacted them and they gave me a Session ID and the name of the game on which I violated , they told me I could go look on the game history to find the place where I wagered, so I went to game history and there is no mention of a Session ID and no way to filter by game.

So after scrolling through thousands of transactions I realized that the First 8 digits in the Session ID related to the date an time of the incident and when I eventually found the transaction where I “bet” more than R70 it was where my initial bet was R10 and I won R120 , I then thought Id try the double up feature and that “re-bet” my winning R120 to win R240 but my initial bet for the entire transaction was R10.

I also don’t understand how they can openly allow you to breach Terms , without warning , without a pop up and they are offering the feature but now I’m breaching terms?? They have no problem telling you to contact a cashier when your balance is too low , what about when you are breaching terms of your bonus??

It been 3weeks trying to withdraw. First time they rejected it they said i must have a deposit of R350 in last 7days in order to withdraw, i took my last money and requested withdrawal again, they rejected it after 5 working no communication with me, only sow when i login on my playing account, i was told to send selfie holding my ID book via email, bank statement, and bank card picture, which i did sent before requesting first attempt to withdraw, i did send that received the email an hour later that my documents where received and approved, i ask account manager on live support if there is anything needed they said no, i must be patient must wait more 5 working days for reviewing, tomorrow is last day hope they won’t reject my withdrawal again.

I deposited $80AUD and did not select any bonus, I then played up to $4600 credit and chose to withdraw $4000. I contacted their live chat support to confirm my balance was correct and was real cash available to withdraw, they replied stating my account was updated and reflected my true balance available. Then withdrew $4000 on the 17th Jan 2021. For some unknown reason, the casino then manually edited my withdrawal request and balance amount. They approved a withdrawal request of $100AUD on 22nd Jan 2021. I have screenshots of my account reconciliation statements reflecting the facts I have provided. It is now 14th Feb 21 and no money has been sent to my account.
I attempted to contact the live support chat team and was directed to email my enquiry as they did not manage payments. The support email account replied stating my winnings were from “free” and only $100 can be withdrawn from “free winnings”.
I have replied asking for further clarification as their reply to my query is incoherent and does not provide any explanation, yet alone basic English language fluency.
Extremely disappointed in this casino.
Regards
Amber

I deposited and than only played with this casino with no bonus deals . Last January 13th I requested a withdrawal amount of $3000.00 . I was advised that it will take 5 days for me to receive the payment after a review . Today is 1 February and after a 3 times of the same information saying 5 days review , they decline my withdrawal and asked for documents such as bank statement for verification. I don’t understand why but I had to provide to Secuirity department. Than I submit again the withdrawal and they repeat saying will take 5 days for review . Each time they purposely take 5 days buy during the chat they promised will speed the process . 3 months back I won 3500 and request for withdrawal, they cancelled and wipe off the amount for my account and gave reason I did not follow the betting rules !!! Documents to verify me I had provided at that time itself and they said all good but now just to make a delay and stress me up the delay . I feel so shameful that I did not check this online casino review before I play . I told them I have financial issues and no money to eat , they still think of their review . Never experienced a casino service like this before .