Tangiers Casino
Tangiers Casino Review
Launched in 2016, Tangiers Casino is based on a large city in Morocco. Some will also recognize this name from the fictional casino in the 1995 film Casino.
You won’t be greeted by Robert De Niro or Joe Pesci at the online Tangiers Casino. But you will see a sleek design that features beautiful dealers on the homepage. Does this inviting atmosphere warrant playing at Tangiers?
Is it worth a try? Find out as we cover Tangiers’ promotions, loyalty rewards, games, downloads, banking options, and customer service.
Tangiers Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
At the time of this writing the welcome bonus breaks down into four parts, rewarding players on their first five deposits.We like how some of the matches increase as you get deeper into the welcome bonus. This differs from many other casinos, which offer a lower match bonus on the second deposit and beyond. For more details on the first deposit bonus, please consult the bonus section above.
Tangiers has revolving promotions, so the ones we discuss now may not be available in the future. But at the time of this writing, they also have a New Players €1.000 Tournament .
Loyalty Rewards
Tangiers has a loyalty program that offers VIP rewards on a regular basis. Players start at the bronze level and move their way up to the silver, gold, platinum, titanium, and master levels. As you move up the ladder, you’re eligible for more bonuses, exclusive tournaments (like Master roulette), and a personal VIP host.
Tangiers Games
This casino features several software providers, including Betsoft, iSoftBet, Microgaming, Pragmatic Play, and ViG. This means that you’ll have access to hundreds of games from some of the top software providers. This is especially the case with Betsoft and Microgaming.
Betsoft bills themselves as the leader in cinematic 3D gaming, and they prove it with their outstanding slots. A few of our favorites include Birds!, Charms & Clovers, Fa Fa Twins, Fire & Steel, Magic Shoppe, and The Angler.
Microgaming offers a massive library of over 700 casino games. They also have the biggest online progressive slots game in Mega Moolah. This slot has paid out a jackpot worth over $20 million in the past. Other Microgaming slots worth mentioning include Avalon, Battlestar Galactica, Bill & Ted’s Excellent Adventure, Bridesmaids, Game of Thrones, King Cashalot, Lord of the Rings, and Major Millions.
Pragmatic Play had issues in the past over offering faulty games. However, their old owners went out of business and a new company purchased them. So hopefully this clears up concerns over the addition of Pragmatic software.
Download and Registration
Tangiers Casino is available through Flash play on PCs and Macs, as well as mobile play through Android, iOS, and Windows Phone devices.
Tangiers restricts the following countries and territories from real money play here: Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Italy, Romania, Denmark, Ukraine, United Kingdom.
Banking Options
You can use several major payment methods when depositing at Tangiers. Deposits can be made through Visa, MasterCard, American Express, Maestro, Neteller, Skrill, EcoPayz, CashLib, and Paysafecard.
Customer Service
Tangiers offers 24/7 customers support through email and live chat. Going further, the representatives will quickly answer your inquiries and issues through the chat feature. This is at least some comfort to players who are worried about Tangiers’ bad reputation floating around.
Verdict
The one thing we recommend is taking it easy on the welcome bonus. A 80x wagering requirement applies on the bonus money. This is a very high obstacle.
Tangiers does have plenty of great games. They also have a solid loyalty program and big casino tournaments.
If you like this casino, then it’s worth making a small deposit and seeing how Tangiers treats you when it comes time to withdraw money.
Tangiers Casino Player Comments
The customer service of this casino is lacking immensely.
I am on my fourth withdrawal request as each time they seem to need new documentation for verification. Rather than explain all that you need to do at once they will inform you then make you wait another 5 business days until they tell you they need something else.
I was finally told they have everything and then I was randomly selected for a verification process, a little too convenient and now another 5 business days await.
I will be sure to spread the word and never use this casino again, the withdrawal process is a complete nightmare.
It’ll be a surprise if I ever see my winnings…
Exactly the same thing here.
Over a month now since my original withdrawal request, each subsequent week when its reviewed there’s some new verification that delays the payment.
Have provided all documentation they’ve asked for and multiple times.
Lost any hope of a resolution.
Just return all my deposits and be done with it.
Hello,
Thank you for reaching out to us!
Unfortunately we were unable to locate your account based on the information provided. Based on your review, we would like to address your issue with the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
Once the Verification Process is completed, your withdrawal request will be entered into the regular review flow.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I’ve been waiting a month now $200. Every time I’ve waited the 5 business days they come up with a new reason to decline my withdrawal. And there’s no phone number to ring to talk to anyone ether.
Hello,
Thank you for reaching out to us!
Unfortunately we were not able to locate your account based on the information you provided. You can contact our Accounting department directly at accounting @ tangiers casino . com [typed together] to inquire about the status of your withdrawal request as well as what other documents you may need.
Kind regards,
Tangiers Casino
I withdrew my money on the 28th August for the 5th time and it’s now the 7th September. I have constantly messaged them and it’s the same old story it will be reviewed. I want to know why’s mine takes over 10 days when they state 5days.
Hello,
Thank you for reaching out to us!
Kindly note that the review of a withdrawal request, once submitted, may take up to 5 business days. At the time of review of your latest withdrawal request, your account was entered into the Verification Process, which may take up to 10 business days. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
We are glad to inform you that your withdrawal request has been approved on the 7th of September and should already be reflected in your account.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
Hi, I am currently waiting for my withdrawal of $2155. I initially requested the withdrawal back in August – my account has been fully verified for a very long time and I am a long term loyal customer, depositing most weeks, first real win, first withdrawal request and it was declined 3 times and eventually I was able to have it approved and have screen shots to confirm, I also have emails from support saying my withdrawal was approved and being processed within another 5-7 days.. still waiting, yesterday the email confirmed I would have my money early next week.. I go to log in today like normal and my account has been suspended and they want me to contact the security team? If this is a scam I will be following up 100%! I’m hoping my funds arrive early next week as agreed. Then I will decide if I want to reactivate my account.
Hello,
Thank you for reaching out to us!
Kindly note that your withdrawal request has been approved on the 28th of August and the funds should already be reflected in your account. For more details regarding the status of your account, please contact our Security department. You can reach them at security @ tangiers casino . com [typed together].
Kind regards,
Tangiers Casino
I won 800.00 i played a while knowing that il would take ages to meet their requirement, but today they erase everything with the excuse that my win was while i had a bonus, saying that the bonus expired
Hello,
Thank you for reaching out to us!
Kindly note that as per our Bonus Rules item 1.2.6. Bonus expires 7 days after granting, meaning that a player must complete the wagering requirement for the received bonus within 7 days, otherwise the bonus along with all the winnings sourced on said bonus will be forfeited.
Keep in mind that you can always opt to play with cashback for your deposit instead of a bonus. Cashback can be played on any of our games, does not have a maximum cashout, and is not subject to any sort of wagering requirement or expiration date. Please reach out to your Account Manager for more details about this offer.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I enjoyed the game and I was even able to withdraw my winnings after longest verification process. Unfortunately when I tried to log in today my account was suspended don’t know why
Hello,
Thank you for reaching out to us!
For more details regarding the status of your account, please contact our Security department at security @ tangiers casino . com [typed together].
Kind regards,
Tangiers Casino
I have won and wanted to withdraw firstly I had to send my documents like proof of ID bank statement and banking card which was approved after that I can’t withdraw with my debit card I need to open a Ecopayz account to withdraw I did that they needed a screenshot of the Ecopayz account I did that too it was approved they said it takes 5 days to review now its 5days there’s now a voucher story of which I don’t have any knowledge so which means there’s no withdrawals
Hello,
Thank you for reaching out to us!
Kindly note that as per our Banking page, if we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
The necessity can only be determined by the Accounting department at the time of review of your withdrawal request.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
Firstly i paid using my new debit card. Then after playing for two days I requested to withdraw my winnings. They had saved my old credit card details on the system which was no longer active with the bank.
It took me over 15 emails/smses and 36 hours for them to understand that they had to delete the one card number and add the new one. After fighting, writing a letter, sending numerous emails to security AND dealing with the live chat room they then deleted the full credit/debit card withdrawal option.
They then told me that I had to use one of the other withdrawal methods. I sent them pictures to prove that 30 minutes before I had an option to withdraw directly using my card but they said that they had just changed the rules.
I then applied with NETELLER to withdraw the funds. Waiting 5 days for the withdrawal to go through and today I get told that they took away ALL MY WINNINGS!!!!!!!!!!
Apparently I betting with over R50 and they decided to take away my winnings. Firstly why does the system allow you to bet higher if according to their rules you are not allowed to bet higher?
Then I requested to see my history to check to see when I played over R50. And guess what. Besides the system kicking me out and logging me off every time I go to the 12th August I saw that I played with R72 AFTER I requested the withdrawal. So I was playing with R50 up until I reached the 100% threshold. Then I requested a refund. During the 5 days of waiting for my refund I carried on playing. I kept on winning. I played a few doing over R50. I stopped playing. Today they took it all away.
So for anyone that is considering playing their games I suggest you read read read read ALL their terms and conditions. Take pictures and copies of them because this company accepts your deposit sighing minutes. Gives you great bonuses but if you win you might get nothing.
Hello,
Thank you for reaching out to us!
Kindly note that at the time of review of your withdrawal request, your game sessions were found to be in breach of our Bonus Rules item 3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is R50. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.
The bets in question were placed on the game Rook’s Revenge, in the amount of R62.5, two hours prior to the wagering requirement completion.
Keep in mind that you can always opt to play with cashback for your deposit instead of a bonus. Cashback can be played on any of our games, does not have a maximum bet or cashout, and is not subject to any sort of wagering requirement. Please reach out to your Account Manager for more details about this offer.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I registered at tangiers casino, and using free spins I filled out all the requirements. I sent all the requested documentation which was approved. as I was unable to raise the money I contacted support and the answer was: “We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.” As much as I try to contact, I no longer got a response from them. Not a justification was given.
Hello,
Thank you for reaching out to us!
For more details regarding the status of your account, please contact our Security department at security @ tangiers casino . com [typed together].
Kind regards,
Tangiers Casino
Im also having issues getting paid. All details provided. Keep getting run around. Have emailed with no reply. Had money returned and have requested payment again. Now being told to send copy of bank statement they have enough to verify my identity to payout.
Hello,
Thank you for reaching out to us!
Kindly note that your payout request has been declined because we were missing some payment information. As per our Banking Page, if we require additional verification, we may ask for the following:
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I have verified everything it’s has been the required 5 days and nothing then I check today any my winning of 2000 was back in my account what is going on I spent good money to win this can someone please help
Hello,
Thank you for reaching out to us!
Kindly note that your payout request has been declined because we were missing some payment information. As per our Banking Page, if we require additional verification, we may ask for the following:
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
At the beginning of this week I have made my first withdrawal request. I have verified my account (ID proof, Bank statement and Debit card).
I am aware of the 5 day period which is due today since my withdrawal request.
I would really appreciate some assistance on this matter.
I also want to make a deposit so that I can get my bonuses and continue playing, but I can’t do that without having my withdrawal approved first.
Thank you.
Hello,
Thank you for reaching out to us!
Firstly we would like to congratulate you on your winnings! Your withdrawal request is currently pending, but it will be reviewed as soon as possible. Since you have already sent the documents and requested the payout, there is nothing left for you to do but wait for it to be reviewed by our Accounting department.
We would also suggest checking out our Races. They are short point based tournaments with prizes ranging from free bonuses and spins to real cash! Make sure to try them out as they are a fantastic way to boost your balance.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
Could you please let me know if they decide to approve the withdrawal as I have requested the same withdrawal For the 3rd time now, they have declined me twice even though my account was fully verified!!! And I supplied all that was needed. Supposedly my account entered a verification process which is supposed to take “10 business days” I made my first withdrawal on the 31/7 it was declined on the 6/8 I requested the withdrawal again, 13/8 was declined due to the process now I have to wait another 10 days no doubt they will decline again
All the bonuses are scams to cash in the bonus rules are an joke ! If you take a bonus you can’t bet higher than 5$ but on the slot you can still bet up to 150$ I haven’t seen that on any other casino that’s just to make sure if you lucky and you really bet your bonus 35x they still don’t have to pay you .
Cashout rules same joke 4000$ the week it takes every time more than 5 days until the cashout is approved and after that again 7 days until you get the money if you get the money!
This casino don’t want you to pay anything out and if they have to they will let you wait until you canceled the cashout and keep playing 😂
Hello,
Thank you for reaching out to us!
Kindly note that our Bonus Rules item 3.4. states that until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.
If you find the rule too restrictive, you can always opt to play without a bonus, and take advantage of our Cashback offers. Cashback does not have any sort of wagering requirement, maximum cashout limit, or bet limit. You can check with your Account Manager for more details about these offers.
Withdrawal requests shall be reviewed from Monday to Friday. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days)
Once approved, the only factor becomes the method you opted for when withdrawing. It is true that wire transfers take up to 5-7 business days, but you can always choose one of the other available methods, which can be processed in less than 24 hours.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
On the 31/7 I made a withdrawal of $4000 prior to doing this my account had been fully verified I have proof of emails stating this, waited my 5days (which is a bit ridiculous only casino I know whom does this) only to have my withdrawal declined 6/8 I contacted support and was told I need to send through bank statements to accounting :/ um hello this was all done the day I made my withdrawal you told me this was all received and loaded to my account, ya I ask what is the point in verifying our account if we.have to go through so much trouble to withdrawal but you are so quick to take the peoples money, i don’t believe this casino actually pays, I thought I’d give this casino a go cause it looks good and I enjoy the games but you need to sort your withdrawal process out and not only that the lack of communication it’s horrendous.
Hello,
Thank you for reaching out to us!
Kindly note that our Banking Page states that if we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
The Accounting department can determine if the documents are necessary only at the time of review, as there is no way of knowing if they are required beforehand.
We have received and approved your Bank Statement, and your withdrawal request will be reviewed within the regular time frame.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
Thanks for coming back to me today is the 5th day am waiting for the Money and another ploblem is that the accounts and support department they dnt reply to my email now and dnt know what to do. waiting to day as I’ve withdraw for the 5th time
Hello,
We hope this message finds you well!
Kindly note that your account is currently in the Verification Process. Once the Verification Process is over your withdrawal will enter the regular withdrawal review process.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I really like Tangiers Casino compare to other Casinos there agents are quick and really helpfull
Yesterday I was reading some comments here and one customer was complaining about the time they take and reasons they give u when they are supposed to pay u
I won and finish all my wagers and with draw my Cash withdraw not bonus ,I waited 5 days and it was declined because of my acc and they never bothered to tell me the whole week last day they told me it’s acc issue Okey fine .I send everything they wanted and they send me emails saying that it’s verified and it’s correct and I should withdraw again as my winnings were send back to my account fine I did. I waited 5 days again today it’s declined again because my account was randomly selected for verification am so disappointed.
Hello,
Thank you for reaching out to us!
Kindly note that the first withdrawal request was declined because we were missing some information required to process the withdrawal. As per our Banking page, if we require additional verification, we may ask for the following:
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
At the time of review for your second withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
Once the Verification Process is over your withdrawal will enter the regular withdrawal review process.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I recently played on the site and had spent $4.5k until i realised its not like other online casinos. my last deposit was $2000 which gave me about $7k including the active bonus. i initially didnt want active bonus and only wanted to play with real cash but there was no option but to accept the bonus when you deposit. Being misled, i thought i was only playing with real cash and when i canceled the active bonus, the casino cancelled all my money on the account and said it its irreversable because you agreed to play with bonus active. The online host then tried to scam me into depositing more in the site.
Hello,
Thank you for reaching out to us!
Kindly note that as per our Bonus Rules item 2.2.3.4. If you are currently receiving bonuses and do not wish to accept them, before making a deposit, you must contact one of our Customer Service Advisors via the Chat functionality within the casino and ask them to remove the bonus from your account. As a result, this will also opt you out of ALL future bonuses.
When cancelling a bonus from the Bonus Overview page, you are prompted with a pop-up asking if you are certain you want to cancel the bonus, and stating that by doing that your entire bonus balance will be removed. On the same page you can also see your detailed account balance, divided into bonus and cash. At the moment of cancellation your balance consisted entirely out of bonus, otherwise the cash amount would have been credited to your cash balance.
Your Account Manager suggested opting for a Cashback offer instead of a bonus on your next deposit. Cashback does not have any sort of wagering requirements or other restrictions, so it can be played on any of the games without having to worry about playthrough or bonus.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
Why is my winnings been sent back to game I have sent everything that you have asked for regarding withdrawal this money was won with no bonus owed this will be the fourth time I’ve requested withdrawal please explain the problem.
Hello,
Thank you for reaching out to us!
In regards to your previous withdrawal requests, they have been declined because we were missing some documents necessary for the withdrawal process. As per our Banking Page, If we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
Your account is currently in the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. Once the Verification Process has been completed, your withdrawal request will be reviewed in the regular timeframe.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I’ve won over $15,000 of cash which isn’t bonus, put in a request for $4000 which is the max amount and still have $10,000 in my account. They keep telling me wait for 5 business days and its being processed shortly but nothing yet.
Hello,
Thank you for reaching out to us!
Kindly note that as per our Banking Page, withdrawal requests shall be reviewed from Monday to Friday. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days).
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
, i played my 25 free spins i then won € 2025 after winning my € 2025 i fulfilled the withdrawal requirements with a € 25 charge so i stayed in my account with € 2050 then I loaded it with € 25 and asked for a withdrawal of € 2025 in my account, my € 25 was out of bonuses where I won up to € 240 so I also asked to withdraw. .now Tangiers withdrew all my money and just let me receive 100 €, it can’t be, I want my money after loading I won is not bonus money .
Hello,
Thank you for reaching out to us!
Kindly note that your initial winnings originated in the Sign Up Bonus. As per our Bonus Rules item 1.1.2. Any winnings from the Sign-up free spins have a maximum withdrawable amount set to 100. Your second withdrawal request for the winnings originating in your deposit has been approved today.
Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino