Respected player advocate Casinomeister (CM) has released its much anticipated Annual Casinomeister Awards 2018, naming the best and the worst the industry has to offer since 2001.
Best Casino 2018 was awarded to Trada Casino and Videoslots, an unprecedented, bona fide tie, CM said.
Worst Casino 2018 went to Curacao-licensed Osiris Casino, who CM describes as about as rogue as a casino can get.
The Best Casino Group was awarded L&L Europe Group who did not receive a single player complaint over the year, while the Worst Casino Group award went to Curacao-licensed Alpha Interactive Group who CM claims welcomes self-excluded players “with open arms”.
Other ‘Best of’ award categories for 2018 include:
Best New Casino – Fun Casino
Best Customer Service Award – Trada Casino
Best Casino Manager 2018 – Rachel Morgan, Trada Casino
Best Player Experience Award – Rizk Casino’s Office Visit Promotion: Be a Managing Director for a Day.
Best Gaming Experience – VideoSlots, for the fourth consecutive year.
Best Casino Software Experience – Blueprint Gaming’s ‘Napoleon – Rise of An Empire’.
Ted Loh Humanitarian Award 2018 – Christine Marrah (Bonustreak) – for her work with Team Rubicon.
The Phoenix Award 2018 – bwin for their proactive change of policy for progressive jackpot payments.
The full list of best and worst awards, along with the reasoning behind them, can be read here.