This is Vegas
This is Vegas Review
Launched in 2005, This Is Vegas Casino has had a few troubled years. It recently relaunched with a new look and new business ethic which should make it a way more safe and fair casino you can choose to play at. Licensed out of Curacao, this domain is an English language casino which provides instant play, downloadable and mobile casino gaming to a global audience.
This Is Vegas has recently changed hands. Now under new ownership, the casino has been removed from our blacklist where it had been listed for some licensing issues. Understandably, this would naturally fill players with a deep sense of dread. However, the casino does appear to have cleaned up its act. We will naturally be ensuring that it has when we take an in-depth look at the site in our This Is Vegas casino review.
This Is Vegas Casino Bonus
There is a typical, and a generic welcome bonus up for grabs at This Is Vegas Casino. This does require players to enter promo codes to trigger it, but so do most of the other offers available at this casino. On top of the cash bonus that newly registered and depositing players can claim, there are also free spins up for grabs.
Already registering members at this casino will be able to take advantage of a few other offers and deals. This Is Vegas players can expect to see daily cashback promotions which can deliver between 10% and 30% of goodies when you deposit. Wednesday is also a great day if you want to deposit and wager using Bitcoins. The online casino provides five Bitcoin deposit bonuses for players, with up to €1,000 in real money up for grabs with these deals.
If you like freebies handed out to you when you deposit, then This Is Vegas Casino’s Tuesday Happy Hour offer could be worth a look. Players who make at least one deposit within the five days prior to a Tuesday can claim up to $100. Monthly bonuses provide similar goodies to players who deposit. You should always check out the terms and conditions of these offers before you decide to claim them, though.
Another thing you may want to check out is the VIP club at This Is Vegas Casino. The online casino provides regular weekly bonuses, comp rewards, birthday rewards, daily and weekly cashback offers and much more besides.
This Is Vegas no deposit bonus
We would like to point out that This is Vegas offers an exclusive bonus for all players who register through our website.
This is a bonus that does not require a deposit and is therefore completely risk-free. It’s a great way to test the casino before you play for real money. All you have to do is sign up. No bonus code needed.
This Is Vegas Casino Games
This Is Vegas Casino serves up its games via downloadable and instant play platforms. The latter is ideal if you wish to bet via your mobile phones and tablets. Either way you want to play, you are going to find relatively the same arsenal of games available. These games come from BetSoft Gaming, Rival Gaming, Saucify, Spinomenal, and Tom Horn Gaming, amongst a few others. The library at this casino numbers several hundred titles nowadays, so you should be able to find something that you wish to play. More importantly, the games are now RNG (random number generator) certified as fair to play.
On the games page, players at This Is Vegas Casino will be able to choose between hot games, online slots, table games, video poker and specialty titles. Notably, live dealer casino games are not supported at This Is Vegas Casino.
This Is Vegas Casino’s table games collection includes Baccarat and Blackjack, Roulette, Craps, and Ride ‘em Poker. You can also play Pai Gow Poker and Red Dog Poker, as well as Casino Battle and a few other titles. If playing table poker games such as those don’t work for you, you are free to try your hand at Aces and Faces, Deuces and Joker, Deuces Wild, Double Double Joker, Jacks or Better, Joker Poker and Tens or Better, all of which are top video poker games supported at this casino.
The slots collection includes over 180 games, as well as several top progressive jackpot titles, 3D slots, classic slots, and Rival’s i-Slots series of games. Games you may wish to have a look at include Ten Times Wins, Chicken Little, Lion’s Roar, 5-Reel Circus, Winsanity, Mystic Wolf, and Popping Piñatas, amongst others.
Banking
Few currencies are accepted at This Is Vegas. Registered members can choose from Australian and US dollars, as well as euros, British pounds sterling and South African rand. Payment methods which are accepted at this internet casino include Bitcoin, VISA, MasterCard, Skrill, Neteller, Neosurf, and Paysafecard. Bear in mind that the full array of accepted banking options may vary from country to country.
This Is Vegas does not charge a fee for depositing into your account. There is, however, a minimum deposit limit of €25 in place. Moreover, any Bitcoin deposits will automatically be converted into FIAT currency for gameplay.
This Is Vegas puts limits of €500 per day and €1,000 per week on withdrawals. Higher limits are reserved for VIP players, and this is not that impressive. Moreover, transactions can take between 1 and 7 business days to clear, after you have been through the KYC process. On top of that, players in the US and UK can only cash out winnings with Bitcoin.
Customer Support
There is no FAQ page at This Is Vegas Casino, but that does not mean that players cannot obtain assistance. Live chat support is available around the clock via the tab in the bottom right-hand corner of any page.
E-mail support (support@thisisvegas.com) is also available to players at this casino. You should expect to wait for as long as 24 hours to receive a reply, though. Both support options are only available in English.
Verdict
As mentioned earlier, This Is Vegas Casino has recently undergone some major and necessary changes to improve its service and put its troubled past behind it. There are still a few things that we don’t like, such as the low payout limits and transaction times. From a security perspective, the casino has made radical improvements. With this in mind, we are happy to say that This Is Vegas is an average but fair casino website that is now here to make things right and is now trying hard to have satisfied customers.
This is Vegas Player Comments
I have made a withdrawal through wire transfer which should be complete within a day and I am still being made to wait. Live help does not offer any help other than the timeframe of a withdrawal. I speak to them daily and was told by 1 agent he would speed this up by speaking to the department and they would get back to me and surprise surprise no one has got back to me. Just looking at these comments is not looking good in terms of my withdrawal coming any time soon. There needs to be a quicker way to receive our money.
I’ve resent documents they never told me to resend until I finally got ahold of someone. Customer support is never available. My documents they said were accepted and still nothing. They even charged me $10 for verification they said I’d get back with my money and still nothing.
I would think twice before giving this casino any money because you can’t collect your winnings from them. I have sent the paperwork requested and told it would be 5 to 7 business days and nothing. I contacted them again after 10 days and told it would be 12 business days and still waiting for them to wire me my money. It still says the wire is reversible so they haven’t even begun the process. Definitely not a place you wanna play at if you want to receive your winnings
Requested a withdrawal on Oct 18, got confirmation on the 19th and told it would take between 1and 7 business days, and they would contact me within 24 hours if they required additional information. No contact. And now, I’ve spoken to cashier who told me they would email the necessary person and they would get back to me within 24 hours. Nope, just as I thought. I see a lot of responses on here saying they had an issue with Bitcoin and everything was delayed. Why then, do you continue with your 1- 7 business day promise?and that apparently happened in August so you’ve had ample time to catch up. So whats your excuse this time?
I’ve been waiting for my withdraw for way too long. I requested it on the 12th of this month and it’s now the 29th. I got verified and was told 1-7 days max and here we are.. still nothing..
I have been waiting for payout for almost a month. Same guy responds new excuse. Too many winners is delaying payout.. resubmit credentials…
Ect. They are hoping you just cancel and bet it all
Hi Stephen,
We recently discovered a technical issue when paying our customers via Bitcoin. This issue was resolved this week but has created a backlog with withdrawals.
We are quickly catching up with all pending payments and yours should be going out this week.
Thank you for your understanding.
I have played at TiV Casino for over 2 years. They continue to offer games other online sites only allow with mobile play. I’ve always found their payouts to be silly. Deposits without a bonus attached typically payout within 48 hours. Bonus attached and you are looking at a full 7 business days. My latest win happened on a no deposit bonus. I withdrew on 8/30/2022. Still waiting to receive my bitcoin. I’d love to provide a good review but as it stands, I continue to get the runaround regarding my payout.
Hi Ryan,
Thank you for your review.
We will be happy to pay your withdrawal shortly. There has been a technical issue with the Bitcoin payment service we use to issue the payouts. This is being reviewed by the Tech Department and we hope to have your withdrawal paid out quickly once the issue is fixed.
Thank you for your patience and understanding.
This place has given me the run around on a payout since beginning of July – they pretend to want to help. They tell you it’s in the queue for payout / then someone else tells you there is no payout for you in the account. You provide screenshots. Still nothing. Wondering about it to say the least.
Hi Leeann,
According to my records, your withdrawal was paid earlier today.
Congratulations on your winnings!
I have tried to receive a payout from This is vegas casino on july14th.my identification verification was approved July 15th. It was been over 7 business days and still no withdraw. They keep telling me that they sent a direct message to the financial department to pay me. I don’t know whats going on but i still have not been paid
Hi Brandie,
I see your withdrawal is in the payout queue to be processed within the next 48 hours.
Please note that we pay withdrawals in chronological order and there are periods where our players win regularly at our games. During times of high withdrawals, there might be a slight delay with processing withdrawals. We are currently adding new team members to our Finance Department, so we can expedite this area and avoid further delays.
Thank you for your patience and congratulations on your winnings!
Their so called live chat has nobody answering my texts. Emails have gone unanswered and there phone number doesn’t work. I’ve been waiting 4 days now for my payout and still nothing it’s bad enough that they only payout in bitcoin but to make u wait this long for them to even process ur winning is very disappointing. There are a hundred casinos that are 1000% better
Hi Joseph,
Please note that your account verification must be complete before we can pay your withdrawal. According to my records, you have not yet submitted your signed security form and copy of card used to deposit.
These are standard security measures in this industry, in order to minimize fraud.
Once you have submitted and we have approved all necessary documents, we will be very happy to pay your winnings.
Thank you for your time and cooperation.
Requested a withdrawal on 13th April it’s now 5th May and still nothing.
I’ve had an email confirming my I.d has been accepted.
Apart from that it’s a spot on site
Hi Anthony,
Thank you for your review.
It is indeed an anomaly that your withdrawal would be waiting so long. It appears your withdrawal did not enter the final payment queue due to a technical issue we have now resolved.
I expect your withdrawal to be processed within the next 24 hours.
Our apologies for the delay.
I requested a payout on March 25th and today 8th of April is still pending after 10 business days passed. I managed to contact an agent from their chat service two days ago who told me that I would get the withdrawal that same day, which obviously turned out to be a lie. Now I cant even get a response from the customer service. That’s a pity because otherwise, it would be a great place.
Hi David,
Thank you for playing at This is Vegas.
Please note that your documents were accepted but you utilized a credit card
for your verification deposit. As a result, you still need to verify the
card you used to deposit. Once you have submitted a security form and front
and back copies of your card (we only need to see the first 6 and last 4
digits, you can cover the CVV code), then your account will be fully
verified for withdrawals.
Please note that you were informed about this on March 20th:
Thank you for sending your verification documents. They have been approved.
However, please note that your account’s verification will not be complete,
till after you make your first deposit. Depending on the deposit method
used, we might request further documents, such as copies of cards utilized
and a signed verification form.
We apologize if this process has not been clear from the start. We will make sure players are better informed in the future.
Thank you for your time and cooperation.
I won 500 at this is vegas. Requested my payout on January 21 and it is now February 3 and still nothing. Hopefully it shows up soon.
Hi Toni,
Congratulations on your winnings!
You bet you will be paid soon. Please note that your withdrawal enters the payment queue 1 business day after your personal documents are approved.
We expect your withdrawal to be processed within the next 48 business hours.
Waiting on my payout witch takes 1-7 buisness days and its been 8 buisness days so far and still no payout. Can get no customer service, no reply’s.
Hi Petter,
I can see your withdrawal is in the final stages of being processed. It is expected to go out within the next 24 hours.
Please note that your withdrawal entered the payment queue the business day following the day your documents were approved.
Thank you for your patience and understanding.
Online help has been nothing but rude and i got no answers! Can’t get a response to my emails. Its been 8 business days and still have not recieved my pay out.
Hi Paula,
Thank you for your review. We are checking our Live Chat system to make sure there are no bugs. Please be sure to access the Live Chat while being logged in to your account, so our team can see you are an existing customer.
After reviewing your account, I can see your withdrawal in currently in the payment queue. Please note that your withdrawal enters the payment queue a business day after your security documents have been approved. They were approved on the 14th this month, so we are currently on the 2nd business day. Withdrawals are approved within 1 and 7 business days.
Thank you for your patience and congratulations on your winnings!
So far so good EXCEPT for timely replies to emails or chat which is boasted to be open 24/7. I have two messages in chat sent several hours apart that haven’t been acknowledged yet. I was trying to ask about the KYC (Know your customer) requirements for this casino because navigating the site is difficult and I couldn’t find much as far as a verification form or even the window of withdrawal timeframes which I’ve just read thru this review site seems to be 7 days or longer. And I’d have to a million percent agree with the one review that stated when we deposit it’s within minutes they receive our currency. Why over 7 days for it to comeback this way? When I’m low on funds I don’t get 7 days to come up with the funds but play 1st. And then I seen in a statement from TIV that they are under new management with over 20 years experience. That sure sounds great but the proof will be in the pudding so to speak meaning reviews. Us as players must voice our enjoyments as well as discomforts while playing in these not so regulated waters because money talks and bullshit walks. If your site has a good rep it will build itself from word of mouth and reviews. So thank you reviewed-casinos.com for giving us a place to praise or slay our experiences. It’s day one of my withdrawal request so I’ll do a follow up soon I hope. Happy holidays all!!
Hi Jason,
Thank you for your review.
Our withdrawal processing time is between 1 and 7 business days. Your withdrawal enters the withdrawal queue the business day following your approval of verification documents. Processing times are normal since we have many hundreds of withdrawals to review each week. The procedure requires manual verification that the wagers were completed in valid games, that the account is verified, as well as other internal factors. Deposits are instant on the other hand but for amounts that usually range from $25 to $50, whereas withdrawals are often in the range of $500 per installment. Before we pay a customer, we need to make sure they won fair and square, and that the account is legit. For these reasons withdrawals are very different than deposits.
I see your documents were approved today. Please note that due to the holidays, many of our departments have been closed over the last few days. We are now returning to normal functioning on Monday. Support, however, operates 365 days a year.
Your account is now verified and we will be happy to process a withdrawal once it is made in our system. You recently reversed the withdrawal you had previously requested.
Thank you for your understanding. Good luck on your upcoming visits!
I honestly like everything about this casino except for one thing, which is getting paid in a timely (even going by their stated 7 day standard payout time).
I like the games and many of them seem to pay pretty decently and more often than a lot of casinos I’ve tried…and I’ve tried a good number of them.
But the main factors of any casino for me are pretty simple;
1) Is it possible to win (Yes)
2) Will they pay me my winnings (I don’t know yet)
3) Will they pay me my winnings in a timely manner according to their stated standards (Apparently not)
When I need to pay someone online with bitcoin, it takes me the outside of 20 minutes from the time I say that I am going to send the bitcoin. Copying and pasting the bitcoin address has never taken me 7 days to begin with, although I’m sure they are doing more transactions than I am, but I waited the 7 days without complaint. This is now about to be day 11.
When I consider that this is for a meager payment of $50, it makes me frankly hesitant to deposit very often or very large amounts because I can’t imagine how long of a wait it would be to attempt to cash out an actual decent amount of money.
And, no, this has nothing to do with me verifying my identity or depositing first to make sure that…I dont know what…to make sure I can give them money? The documents should verify all my information, but that is an entirely different rant. Like most of the casinos that I join, when I decide to deposit money, I submit all required documentation and have it accepted before I spend money to ensure that there are no issues in that realm. My account was verified months ago and I have made several deposits. I know for a fact I have deposited more than the $50 I am attempting to collect.
I honestly wish that this wasn’t another casino that I enjoyed playing at that I will likely no longer patronize due to incredibly slow payout times. There are too many casinos that I know from experience will pay me my winnings within a few hours to 3 days which I feel is a much more acceptable time frame. I just know I dont say ‘hey im going to deposit money with you in a week to a month so let me go ahead and play until then.’ so I dont know why it would be acceptable the other way around.
One last thing…customer service is practically non-existent. The one time I was able to reach a representative in chat, I had to wait for about 45 minutes and when someone finally responded to me, it was with a copy and pasted response and no personal experience what so ever.
I say good day, sir!
Hi Greg,
Thank you for your review.
We can assure you that you will get paid and we are still within the established time frame. Please note we state up to 7 business days. Your withdrawal was requested on November 25th. Weekends do not count as processing days, so you are exactly on the 7th business day. I can see your withdrawal is set to go out today.
Congratulations on your winnings and keep up the good luck throughout the holidays!
I’d like to receive some feedback about my payout that’s actually 18 business days over due now.
One agent tells me that they told the financial department to proceed with my payment, the next agent tells me that he’s expediting my payment and then the last agent tells me that they cant process my payment until they receive my security verification form. Which I been submitted that on September 16th and I showed him proof of that. Now i can’t even get one reply to my emails I’m sending their casino.
Hi Phillip,
Thank you for your review.
Please note that your withdrawal enters the withdrawal queue on the first business day after your verification documents have been accepted, as stated in our terms and conditions. I see your documents have been accepted only yesterday, September 29th. Please allow 1 to 7 business days for your withdrawal to be processed.
We are currently on the 1st business day.
Thank you for your understanding.
I’ve emailed this casino multiple times, left messages on their ‘live chat’, it’s never live as no one is available to stop sending me emails, I’ve requested to close my account and yet here I am still receiving ‘promotional emails’ disgrace. Not even an acknowledgement of receiving messages/emails!
Hi Peter,
I can confirm you are unsubscribed from all mailing lists from our casino. Please note that you had two accounts at This is Vegas. When you were unsubscribed in one account, you continued to receive emails to the other account. We have now removed you altogether from our mailing lists.
Thank you for your patience with this matter.
I requested to pay out August 30th today is September 14th and I’m still waiting today I was told that there’s been a delay they’ve escalated it well yeah whatever. We’ll see I’ve been texting them every couple days to check and today is the first time I heard that there was a delay. Don’t even know what the delay is considering my documents were accepted back in August.
Hi Teresa,
We have attempted to pay your withdrawal but you have entered an invalid BTC address in the cashier.
We have emailed you to please send us the correct address so we can complete your withdrawal.
Thank you for your time and cooperation.