I’d like to receive some feedback about my payout that’s actually 18 business days over due now.
One agent tells me that they told the financial department to proceed with my payment, the next agent tells me that he’s expediting my payment and then the last agent tells me that they cant process my payment until they receive my security verification form. Which I been submitted that on September 16th and I showed him proof of that. Now i can’t even get one reply to my emails I’m sending their casino.
This is Vegas on September 30, 2021.
Hi Phillip,
Thank you for your review.
Please note that your withdrawal enters the withdrawal queue on the first business day after your verification documents have been accepted, as stated in our terms and conditions. I see your documents have been accepted only yesterday, September 29th. Please allow 1 to 7 business days for your withdrawal to be processed.
I’ve emailed this casino multiple times, left messages on their ‘live chat’, it’s never live as no one is available to stop sending me emails, I’ve requested to close my account and yet here I am still receiving ‘promotional emails’ disgrace. Not even an acknowledgement of receiving messages/emails!
This is Vegas on September 27, 2021.
Hi Peter,
I can confirm you are unsubscribed from all mailing lists from our casino. Please note that you had two accounts at This is Vegas. When you were unsubscribed in one account, you continued to receive emails to the other account. We have now removed you altogether from our mailing lists.
I requested to pay out August 30th today is September 14th and I’m still waiting today I was told that there’s been a delay they’ve escalated it well yeah whatever. We’ll see I’ve been texting them every couple days to check and today is the first time I heard that there was a delay. Don’t even know what the delay is considering my documents were accepted back in August.
This is Vegas on September 16, 2021.
Hi Teresa,
We have attempted to pay your withdrawal but you have entered an invalid BTC address in the cashier.
We have emailed you to please send us the correct address so we can complete your withdrawal.
Well I signed up a few days ago. I used all the free spins I got awarded and after that my balance was £900. I was so happy with my win but when I woke up this morning my balance was on £50! How could that be? I’m very disappointed in this site as I did win the money and I was so happy about it but for some reason it’s gone. I have tried contacting customer support several times but get no answer from them for ages they aren’t very helpful at all. I just want to know why my winnings have been taken
This is Vegas on June 6, 2021.
Hi Samantha,
Thank you for your review, however, this is not the place to request assistance from support. We are eager to assist our players 24/7 via Live Chat and email.
Your winnings come from a free promotion tha thas a maximum cash out of 50. The terms of each promotion are carefully described at the cashier prior to redeeming the promotion. You can confirm this by visiting the cashier and reading the terms of the same promotion again.
Please note that it is a standard practice for online casino to cap the winnings from gift promotions.
I deposited using a promo. Since I deposited I qualified for the 5 daily spins for a year. Wich is advertised as win up to $18,250 a year. Well within about a week I managed to grind the winnings off of those 5 spins thru the playthru. I was able to do this 3 times. So I had 3 different cashouts for $50. After about 7 days I sent them a message after my daily spins dissappeared. Mind you I still havent been paid. The reply I received was that promos were halted while a payout is in the process. Now if you request a payout then you dont get your spins. So how do you make $18,250 in a year if you ask for your winnings? Also in their terms it states that winnings left in your account for 30 will be lost. Ok so you cant cash out you cant keep your winnings in there until the year is up. Now I finally got my first payout after 10-14 days or so. A few days later I checked and my other 2 was cancelled. I asked why and they said I made a mistake on my BTC address. “Copied it straight off of Coinbase.” So as you see they never intended to honor the promo that they advertise.
This is Vegas on April 30, 2021.
Hi Marcus,
The terms are clear that you can cash out maximum $50 per each set of free spins.
You will be able to continue to receive the 5 daily free spins if you have full promotional eligibility. However, our promotions department has determined, due to a number of factors, that your account is not currently eligible for promotions. As stated in the terms, the 5 Free Spins are available only for accounts with full promotional eligibility.
I won 1000 and I’m still after 1 week waiting on someone to review my documents to cash out yet I’ve heard nothing from anyone. What gives?
This is Vegas on April 14, 2021.
Hi Taylor,
Congratulations on your winnings!
Our records show you requested two 500 withdrawals, the first on April 11th and the second on April 12th. As such, we are within the 3rd business day. We strive to approve all withdrawals quickly but please note that it can take between 1 and 7 business days for your withdrawals to be processed.
As for your documents, I see they have been approved on April 12th.
Only OK for cryptocurrencies. This is not a casino with lots of in-game bonuses and some old games. I don’t know if this is a casino I trust with my BTC. Use cash, as the payout % feels pretty good TBF.
I’m the new casino host for This is Vegas. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.
Thanks for your time and attention. I wish you good luck at our site!
Hello now i don’t know about online casinos i play real vegas i play they bonus and the playthough won $732,00 i had to pay $50,00 for processing i was very patient still waitting chat with the operator they now telling me its a delay working on a new system for US player or there no updates its been one month still waitting or they will email me the updates i hope this is’n a scam.
Any players have any questions about the casino just ask. The new lobby was launched in March and this April we turn 2! See you at the casino! John Wright Casino Manager thisisvegas – the heart of gaming
17 player comments/reviews on This is Vegas
I’d like to receive some feedback about my payout that’s actually 18 business days over due now.
One agent tells me that they told the financial department to proceed with my payment, the next agent tells me that he’s expediting my payment and then the last agent tells me that they cant process my payment until they receive my security verification form. Which I been submitted that on September 16th and I showed him proof of that. Now i can’t even get one reply to my emails I’m sending their casino.
Hi Phillip,
Thank you for your review.
Please note that your withdrawal enters the withdrawal queue on the first business day after your verification documents have been accepted, as stated in our terms and conditions. I see your documents have been accepted only yesterday, September 29th. Please allow 1 to 7 business days for your withdrawal to be processed.
We are currently on the 1st business day.
Thank you for your understanding.
I’ve emailed this casino multiple times, left messages on their ‘live chat’, it’s never live as no one is available to stop sending me emails, I’ve requested to close my account and yet here I am still receiving ‘promotional emails’ disgrace. Not even an acknowledgement of receiving messages/emails!
Hi Peter,
I can confirm you are unsubscribed from all mailing lists from our casino. Please note that you had two accounts at This is Vegas. When you were unsubscribed in one account, you continued to receive emails to the other account. We have now removed you altogether from our mailing lists.
Thank you for your patience with this matter.
I requested to pay out August 30th today is September 14th and I’m still waiting today I was told that there’s been a delay they’ve escalated it well yeah whatever. We’ll see I’ve been texting them every couple days to check and today is the first time I heard that there was a delay. Don’t even know what the delay is considering my documents were accepted back in August.
Hi Teresa,
We have attempted to pay your withdrawal but you have entered an invalid BTC address in the cashier.
We have emailed you to please send us the correct address so we can complete your withdrawal.
Thank you for your time and cooperation.
Well I signed up a few days ago. I used all the free spins I got awarded and after that my balance was £900. I was so happy with my win but when I woke up this morning my balance was on £50! How could that be? I’m very disappointed in this site as I did win the money and I was so happy about it but for some reason it’s gone. I have tried contacting customer support several times but get no answer from them for ages they aren’t very helpful at all. I just want to know why my winnings have been taken
Hi Samantha,
Thank you for your review, however, this is not the place to request assistance from support. We are eager to assist our players 24/7 via Live Chat and email.
Your winnings come from a free promotion tha thas a maximum cash out of 50. The terms of each promotion are carefully described at the cashier prior to redeeming the promotion. You can confirm this by visiting the cashier and reading the terms of the same promotion again.
Please note that it is a standard practice for online casino to cap the winnings from gift promotions.
Thank you for your understanding.
I deposited using a promo. Since I deposited I qualified for the 5 daily spins for a year. Wich is advertised as win up to $18,250 a year. Well within about a week I managed to grind the winnings off of those 5 spins thru the playthru. I was able to do this 3 times. So I had 3 different cashouts for $50. After about 7 days I sent them a message after my daily spins dissappeared. Mind you I still havent been paid. The reply I received was that promos were halted while a payout is in the process. Now if you request a payout then you dont get your spins. So how do you make $18,250 in a year if you ask for your winnings? Also in their terms it states that winnings left in your account for 30 will be lost. Ok so you cant cash out you cant keep your winnings in there until the year is up. Now I finally got my first payout after 10-14 days or so. A few days later I checked and my other 2 was cancelled. I asked why and they said I made a mistake on my BTC address. “Copied it straight off of Coinbase.” So as you see they never intended to honor the promo that they advertise.
Hi Marcus,
The terms are clear that you can cash out maximum $50 per each set of free spins.
You will be able to continue to receive the 5 daily free spins if you have full promotional eligibility. However, our promotions department has determined, due to a number of factors, that your account is not currently eligible for promotions. As stated in the terms, the 5 Free Spins are available only for accounts with full promotional eligibility.
Thank you for your understanding.
This is Vegas Management
I won 1000 and I’m still after 1 week waiting on someone to review my documents to cash out yet I’ve heard nothing from anyone. What gives?
Hi Taylor,
Congratulations on your winnings!
Our records show you requested two 500 withdrawals, the first on April 11th and the second on April 12th. As such, we are within the 3rd business day. We strive to approve all withdrawals quickly but please note that it can take between 1 and 7 business days for your withdrawals to be processed.
As for your documents, I see they have been approved on April 12th.
Thank you for your patience with this matter.
Oliver King
Only OK for cryptocurrencies. This is not a casino with lots of in-game bonuses and some old games. I don’t know if this is a casino I trust with my BTC. Use cash, as the payout % feels pretty good TBF.
Hi everyone,
I’m the new casino host for This is Vegas. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.
Thanks for your time and attention. I wish you good luck at our site!
Hello now i don’t know about online casinos i play real vegas i play they bonus and the playthough won $732,00 i had to pay $50,00 for processing i was very patient still waitting chat with the operator they now telling me its a delay working on a new system for US player or there no updates its been one month still waitting or they will email me the updates i hope this is’n a scam.
Any players have any questions about the casino just ask. The new lobby was launched in March and this April we turn 2! See you at the casino! John Wright Casino Manager thisisvegas – the heart of gaming
I love the new slots at this casino. They are a lot of fun. I just wish that the new scenes would hurry up – very impatient :)