Well I signed up a few days ago. I used all the free spins I got awarded and after that my balance was £900. I was so happy with my win but when I woke up this morning my balance was on £50! How could that be? I’m very disappointed in this site as I did win the money and I was so happy about it but for some reason it’s gone. I have tried contacting customer support several times but get no answer from them for ages they aren’t very helpful at all. I just want to know why my winnings have been taken
This is Vegas on June 6, 2021.
Hi Samantha,
Thank you for your review, however, this is not the place to request assistance from support. We are eager to assist our players 24/7 via Live Chat and email.
Your winnings come from a free promotion tha thas a maximum cash out of 50. The terms of each promotion are carefully described at the cashier prior to redeeming the promotion. You can confirm this by visiting the cashier and reading the terms of the same promotion again.
Please note that it is a standard practice for online casino to cap the winnings from gift promotions.
I deposited using a promo. Since I deposited I qualified for the 5 daily spins for a year. Wich is advertised as win up to $18,250 a year. Well within about a week I managed to grind the winnings off of those 5 spins thru the playthru. I was able to do this 3 times. So I had 3 different cashouts for $50. After about 7 days I sent them a message after my daily spins dissappeared. Mind you I still havent been paid. The reply I received was that promos were halted while a payout is in the process. Now if you request a payout then you dont get your spins. So how do you make $18,250 in a year if you ask for your winnings? Also in their terms it states that winnings left in your account for 30 will be lost. Ok so you cant cash out you cant keep your winnings in there until the year is up. Now I finally got my first payout after 10-14 days or so. A few days later I checked and my other 2 was cancelled. I asked why and they said I made a mistake on my BTC address. “Copied it straight off of Coinbase.” So as you see they never intended to honor the promo that they advertise.
This is Vegas on April 30, 2021.
Hi Marcus,
The terms are clear that you can cash out maximum $50 per each set of free spins.
You will be able to continue to receive the 5 daily free spins if you have full promotional eligibility. However, our promotions department has determined, due to a number of factors, that your account is not currently eligible for promotions. As stated in the terms, the 5 Free Spins are available only for accounts with full promotional eligibility.
I won 1000 and I’m still after 1 week waiting on someone to review my documents to cash out yet I’ve heard nothing from anyone. What gives?
This is Vegas on April 14, 2021.
Hi Taylor,
Congratulations on your winnings!
Our records show you requested two 500 withdrawals, the first on April 11th and the second on April 12th. As such, we are within the 3rd business day. We strive to approve all withdrawals quickly but please note that it can take between 1 and 7 business days for your withdrawals to be processed.
As for your documents, I see they have been approved on April 12th.
Only OK for cryptocurrencies. This is not a casino with lots of in-game bonuses and some old games. I don’t know if this is a casino I trust with my BTC. Use cash, as the payout % feels pretty good TBF.
I’m the new casino host for This is Vegas. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.
Thanks for your time and attention. I wish you good luck at our site!
Hello now i don’t know about online casinos i play real vegas i play they bonus and the playthough won $732,00 i had to pay $50,00 for processing i was very patient still waitting chat with the operator they now telling me its a delay working on a new system for US player or there no updates its been one month still waitting or they will email me the updates i hope this is’n a scam.
Any players have any questions about the casino just ask. The new lobby was launched in March and this April we turn 2! See you at the casino! John Wright Casino Manager thisisvegas – the heart of gaming
11 player comments/reviews on This is Vegas
Well I signed up a few days ago. I used all the free spins I got awarded and after that my balance was £900. I was so happy with my win but when I woke up this morning my balance was on £50! How could that be? I’m very disappointed in this site as I did win the money and I was so happy about it but for some reason it’s gone. I have tried contacting customer support several times but get no answer from them for ages they aren’t very helpful at all. I just want to know why my winnings have been taken
Hi Samantha,
Thank you for your review, however, this is not the place to request assistance from support. We are eager to assist our players 24/7 via Live Chat and email.
Your winnings come from a free promotion tha thas a maximum cash out of 50. The terms of each promotion are carefully described at the cashier prior to redeeming the promotion. You can confirm this by visiting the cashier and reading the terms of the same promotion again.
Please note that it is a standard practice for online casino to cap the winnings from gift promotions.
Thank you for your understanding.
I deposited using a promo. Since I deposited I qualified for the 5 daily spins for a year. Wich is advertised as win up to $18,250 a year. Well within about a week I managed to grind the winnings off of those 5 spins thru the playthru. I was able to do this 3 times. So I had 3 different cashouts for $50. After about 7 days I sent them a message after my daily spins dissappeared. Mind you I still havent been paid. The reply I received was that promos were halted while a payout is in the process. Now if you request a payout then you dont get your spins. So how do you make $18,250 in a year if you ask for your winnings? Also in their terms it states that winnings left in your account for 30 will be lost. Ok so you cant cash out you cant keep your winnings in there until the year is up. Now I finally got my first payout after 10-14 days or so. A few days later I checked and my other 2 was cancelled. I asked why and they said I made a mistake on my BTC address. “Copied it straight off of Coinbase.” So as you see they never intended to honor the promo that they advertise.
Hi Marcus,
The terms are clear that you can cash out maximum $50 per each set of free spins.
You will be able to continue to receive the 5 daily free spins if you have full promotional eligibility. However, our promotions department has determined, due to a number of factors, that your account is not currently eligible for promotions. As stated in the terms, the 5 Free Spins are available only for accounts with full promotional eligibility.
Thank you for your understanding.
This is Vegas Management
I won 1000 and I’m still after 1 week waiting on someone to review my documents to cash out yet I’ve heard nothing from anyone. What gives?
Hi Taylor,
Congratulations on your winnings!
Our records show you requested two 500 withdrawals, the first on April 11th and the second on April 12th. As such, we are within the 3rd business day. We strive to approve all withdrawals quickly but please note that it can take between 1 and 7 business days for your withdrawals to be processed.
As for your documents, I see they have been approved on April 12th.
Thank you for your patience with this matter.
Oliver King
Only OK for cryptocurrencies. This is not a casino with lots of in-game bonuses and some old games. I don’t know if this is a casino I trust with my BTC. Use cash, as the payout % feels pretty good TBF.
Hi everyone,
I’m the new casino host for This is Vegas. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.
Thanks for your time and attention. I wish you good luck at our site!
Hello now i don’t know about online casinos i play real vegas i play they bonus and the playthough won $732,00 i had to pay $50,00 for processing i was very patient still waitting chat with the operator they now telling me its a delay working on a new system for US player or there no updates its been one month still waitting or they will email me the updates i hope this is’n a scam.
Any players have any questions about the casino just ask. The new lobby was launched in March and this April we turn 2! See you at the casino! John Wright Casino Manager thisisvegas – the heart of gaming
I love the new slots at this casino. They are a lot of fun. I just wish that the new scenes would hurry up – very impatient :)