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This is Vegas Player comments


46 player comments/reviews on This is Vegas

Kezi on November 1, 2023. Reply

I have made a withdrawal through wire transfer which should be complete within a day and I am still being made to wait. Live help does not offer any help other than the timeframe of a withdrawal. I speak to them daily and was told by 1 agent he would speed this up by speaking to the department and they would get back to me and surprise surprise no one has got back to me. Just looking at these comments is not looking good in terms of my withdrawal coming any time soon. There needs to be a quicker way to receive our money.

Ann vanderbush on October 22, 2023. Reply

I’ve resent documents they never told me to resend until I finally got ahold of someone. Customer support is never available. My documents they said were accepted and still nothing. They even charged me $10 for verification they said I’d get back with my money and still nothing.

Karen Davis on August 15, 2023. Reply

I would think twice before giving this casino any money because you can’t collect your winnings from them. I have sent the paperwork requested and told it would be 5 to 7 business days and nothing. I contacted them again after 10 days and told it would be 12 business days and still waiting for them to wire me my money. It still says the wire is reversible so they haven’t even begun the process. Definitely not a place you wanna play at if you want to receive your winnings

Ray Nevill on October 31, 2022. Reply

Requested a withdrawal on Oct 18, got confirmation on the 19th and told it would take between 1and 7 business days, and they would contact me within 24 hours if they required additional information. No contact. And now, I’ve spoken to cashier who told me they would email the necessary person and they would get back to me within 24 hours. Nope, just as I thought. I see a lot of responses on here saying they had an issue with Bitcoin and everything was delayed. Why then, do you continue with your 1- 7 business day promise?and that apparently happened in August so you’ve had ample time to catch up. So whats your excuse this time?

Sarah R on September 30, 2022. Reply

I’ve been waiting for my withdraw for way too long. I requested it on the 12th of this month and it’s now the 29th. I got verified and was told 1-7 days max and here we are.. still nothing..

Stephen Jaramillo on September 22, 2022. Reply

I have been waiting for payout for almost a month. Same guy responds new excuse. Too many winners is delaying payout.. resubmit credentials…
Ect. They are hoping you just cancel and bet it all

This is Vegas logo This is Vegas on September 22, 2022.

Hi Stephen,

We recently discovered a technical issue when paying our customers via Bitcoin. This issue was resolved this week but has created a backlog with withdrawals.

We are quickly catching up with all pending payments and yours should be going out this week.

Thank you for your understanding.

Ryan Manfre on September 15, 2022. Reply

I have played at TiV Casino for over 2 years. They continue to offer games other online sites only allow with mobile play. I’ve always found their payouts to be silly. Deposits without a bonus attached typically payout within 48 hours. Bonus attached and you are looking at a full 7 business days. My latest win happened on a no deposit bonus. I withdrew on 8/30/2022. Still waiting to receive my bitcoin. I’d love to provide a good review but as it stands, I continue to get the runaround regarding my payout.

This is Vegas logo This is Vegas on September 15, 2022.

Hi Ryan,

Thank you for your review.

We will be happy to pay your withdrawal shortly. There has been a technical issue with the Bitcoin payment service we use to issue the payouts. This is being reviewed by the Tech Department and we hope to have your withdrawal paid out quickly once the issue is fixed.

Thank you for your patience and understanding.

Leeann Faulkner on August 2, 2022. Reply

This place has given me the run around on a payout since beginning of July – they pretend to want to help. They tell you it’s in the queue for payout / then someone else tells you there is no payout for you in the account. You provide screenshots. Still nothing. Wondering about it to say the least.

This is Vegas logo This is Vegas on August 2, 2022.

Hi Leeann,

According to my records, your withdrawal was paid earlier today.

Congratulations on your winnings!

Brandie on August 1, 2022. Reply

I have tried to receive a payout from This is vegas casino on identification verification was approved July 15th. It was been over 7 business days and still no withdraw. They keep telling me that they sent a direct message to the financial department to pay me. I don’t know whats going on but i still have not been paid

This is Vegas logo This is Vegas on August 1, 2022.

Hi Brandie,

I see your withdrawal is in the payout queue to be processed within the next 48 hours.

Please note that we pay withdrawals in chronological order and there are periods where our players win regularly at our games. During times of high withdrawals, there might be a slight delay with processing withdrawals. We are currently adding new team members to our Finance Department, so we can expedite this area and avoid further delays.

Thank you for your patience and congratulations on your winnings!

Joseph Goshulak on July 29, 2022. Reply

Their so called live chat has nobody answering my texts. Emails have gone unanswered and there phone number doesn’t work. I’ve been waiting 4 days now for my payout and still nothing it’s bad enough that they only payout in bitcoin but to make u wait this long for them to even process ur winning is very disappointing. There are a hundred casinos that are 1000% better

This is Vegas logo This is Vegas on August 1, 2022.

Hi Joseph,

Please note that your account verification must be complete before we can pay your withdrawal. According to my records, you have not yet submitted your signed security form and copy of card used to deposit.

These are standard security measures in this industry, in order to minimize fraud.

Once you have submitted and we have approved all necessary documents, we will be very happy to pay your winnings.

Thank you for your time and cooperation.

Anthony Mcgonnell on May 5, 2022. Reply

Requested a withdrawal on 13th April it’s now 5th May and still nothing.
I’ve had an email confirming my I.d has been accepted.
Apart from that it’s a spot on site

This is Vegas logo This is Vegas on May 5, 2022.

Hi Anthony,

Thank you for your review.

It is indeed an anomaly that your withdrawal would be waiting so long. It appears your withdrawal did not enter the final payment queue due to a technical issue we have now resolved.

I expect your withdrawal to be processed within the next 24 hours.

Our apologies for the delay.

David on April 8, 2022. Reply

I requested a payout on March 25th and today 8th of April is still pending after 10 business days passed. I managed to contact an agent from their chat service two days ago who told me that I would get the withdrawal that same day, which obviously turned out to be a lie. Now I cant even get a response from the customer service. That’s a pity because otherwise, it would be a great place.

This is Vegas logo This is Vegas on April 11, 2022.

Hi David,

Thank you for playing at This is Vegas.

Please note that your documents were accepted but you utilized a credit card
for your verification deposit. As a result, you still need to verify the
card you used to deposit. Once you have submitted a security form and front
and back copies of your card (we only need to see the first 6 and last 4
digits, you can cover the CVV code), then your account will be fully
verified for withdrawals.

Please note that you were informed about this on March 20th:

Thank you for sending your verification documents. They have been approved.
However, please note that your account’s verification will not be complete,
till after you make your first deposit. Depending on the deposit method
used, we might request further documents, such as copies of cards utilized
and a signed verification form.

We apologize if this process has not been clear from the start. We will make sure players are better informed in the future.

Thank you for your time and cooperation.

Toni Sharpe on February 4, 2022. Reply

I won 500 at this is vegas. Requested my payout on January 21 and it is now February 3 and still nothing. Hopefully it shows up soon.

This is Vegas logo This is Vegas on February 4, 2022.

Hi Toni,

Congratulations on your winnings!

You bet you will be paid soon. Please note that your withdrawal enters the payment queue 1 business day after your personal documents are approved.

We expect your withdrawal to be processed within the next 48 business hours.

Petter Juarez on February 1, 2022. Reply

Waiting on my payout witch takes 1-7 buisness days and its been 8 buisness days so far and still no payout. Can get no customer service, no reply’s.

This is Vegas logo This is Vegas on February 1, 2022.

Hi Petter,

I can see your withdrawal is in the final stages of being processed. It is expected to go out within the next 24 hours.

Please note that your withdrawal entered the payment queue the business day following the day your documents were approved.

Thank you for your patience and understanding.

Paula jamison on January 18, 2022. Reply

Online help has been nothing but rude and i got no answers! Can’t get a response to my emails. Its been 8 business days and still have not recieved my pay out.

This is Vegas logo This is Vegas on January 18, 2022.

Hi Paula,

Thank you for your review. We are checking our Live Chat system to make sure there are no bugs. Please be sure to access the Live Chat while being logged in to your account, so our team can see you are an existing customer.

After reviewing your account, I can see your withdrawal in currently in the payment queue. Please note that your withdrawal enters the payment queue a business day after your security documents have been approved. They were approved on the 14th this month, so we are currently on the 2nd business day. Withdrawals are approved within 1 and 7 business days.

Thank you for your patience and congratulations on your winnings!

Jason Coenen on December 21, 2021. Reply

So far so good EXCEPT for timely replies to emails or chat which is boasted to be open 24/7. I have two messages in chat sent several hours apart that haven’t been acknowledged yet. I was trying to ask about the KYC (Know your customer) requirements for this casino because navigating the site is difficult and I couldn’t find much as far as a verification form or even the window of withdrawal timeframes which I’ve just read thru this review site seems to be 7 days or longer. And I’d have to a million percent agree with the one review that stated when we deposit it’s within minutes they receive our currency. Why over 7 days for it to comeback this way? When I’m low on funds I don’t get 7 days to come up with the funds but play 1st. And then I seen in a statement from TIV that they are under new management with over 20 years experience. That sure sounds great but the proof will be in the pudding so to speak meaning reviews. Us as players must voice our enjoyments as well as discomforts while playing in these not so regulated waters because money talks and bullshit walks. If your site has a good rep it will build itself from word of mouth and reviews. So thank you for giving us a place to praise or slay our experiences. It’s day one of my withdrawal request so I’ll do a follow up soon I hope. Happy holidays all!!

This is Vegas logo This is Vegas on December 26, 2021.

Hi Jason,

Thank you for your review.

Our withdrawal processing time is between 1 and 7 business days. Your withdrawal enters the withdrawal queue the business day following your approval of verification documents. Processing times are normal since we have many hundreds of withdrawals to review each week. The procedure requires manual verification that the wagers were completed in valid games, that the account is verified, as well as other internal factors. Deposits are instant on the other hand but for amounts that usually range from $25 to $50, whereas withdrawals are often in the range of $500 per installment. Before we pay a customer, we need to make sure they won fair and square, and that the account is legit. For these reasons withdrawals are very different than deposits.

I see your documents were approved today. Please note that due to the holidays, many of our departments have been closed over the last few days. We are now returning to normal functioning on Monday. Support, however, operates 365 days a year.

Your account is now verified and we will be happy to process a withdrawal once it is made in our system. You recently reversed the withdrawal you had previously requested.

Thank you for your understanding. Good luck on your upcoming visits!

Greg Hughes on December 4, 2021. Reply

I honestly like everything about this casino except for one thing, which is getting paid in a timely (even going by their stated 7 day standard payout time).

I like the games and many of them seem to pay pretty decently and more often than a lot of casinos I’ve tried…and I’ve tried a good number of them.

But the main factors of any casino for me are pretty simple;

1) Is it possible to win (Yes)
2) Will they pay me my winnings (I don’t know yet)
3) Will they pay me my winnings in a timely manner according to their stated standards (Apparently not)

When I need to pay someone online with bitcoin, it takes me the outside of 20 minutes from the time I say that I am going to send the bitcoin. Copying and pasting the bitcoin address has never taken me 7 days to begin with, although I’m sure they are doing more transactions than I am, but I waited the 7 days without complaint. This is now about to be day 11.

When I consider that this is for a meager payment of $50, it makes me frankly hesitant to deposit very often or very large amounts because I can’t imagine how long of a wait it would be to attempt to cash out an actual decent amount of money.

And, no, this has nothing to do with me verifying my identity or depositing first to make sure that…I dont know what…to make sure I can give them money? The documents should verify all my information, but that is an entirely different rant. Like most of the casinos that I join, when I decide to deposit money, I submit all required documentation and have it accepted before I spend money to ensure that there are no issues in that realm. My account was verified months ago and I have made several deposits. I know for a fact I have deposited more than the $50 I am attempting to collect.

I honestly wish that this wasn’t another casino that I enjoyed playing at that I will likely no longer patronize due to incredibly slow payout times. There are too many casinos that I know from experience will pay me my winnings within a few hours to 3 days which I feel is a much more acceptable time frame. I just know I dont say ‘hey im going to deposit money with you in a week to a month so let me go ahead and play until then.’ so I dont know why it would be acceptable the other way around.

One last thing…customer service is practically non-existent. The one time I was able to reach a representative in chat, I had to wait for about 45 minutes and when someone finally responded to me, it was with a copy and pasted response and no personal experience what so ever.

I say good day, sir!

This is Vegas logo This is Vegas on December 6, 2021.

Hi Greg,

Thank you for your review.

We can assure you that you will get paid and we are still within the established time frame. Please note we state up to 7 business days. Your withdrawal was requested on November 25th. Weekends do not count as processing days, so you are exactly on the 7th business day. I can see your withdrawal is set to go out today.

Congratulations on your winnings and keep up the good luck throughout the holidays!

Phillip Jones on September 30, 2021. Reply

I’d like to receive some feedback about my payout that’s actually 18 business days over due now.

One agent tells me that they told the financial department to proceed with my payment, the next agent tells me that he’s expediting my payment and then the last agent tells me that they cant process my payment until they receive my security verification form. Which I been submitted that on September 16th and I showed him proof of that. Now i can’t even get one reply to my emails I’m sending their casino.

This is Vegas logo This is Vegas on September 30, 2021.

Hi Phillip,

Thank you for your review.

Please note that your withdrawal enters the withdrawal queue on the first business day after your verification documents have been accepted, as stated in our terms and conditions. I see your documents have been accepted only yesterday, September 29th. Please allow 1 to 7 business days for your withdrawal to be processed.

We are currently on the 1st business day.

Thank you for your understanding.

Peter Sampson on September 26, 2021. Reply

I’ve emailed this casino multiple times, left messages on their ‘live chat’, it’s never live as no one is available to stop sending me emails, I’ve requested to close my account and yet here I am still receiving ‘promotional emails’ disgrace. Not even an acknowledgement of receiving messages/emails!

This is Vegas logo This is Vegas on September 27, 2021.

Hi Peter,

I can confirm you are unsubscribed from all mailing lists from our casino. Please note that you had two accounts at This is Vegas. When you were unsubscribed in one account, you continued to receive emails to the other account. We have now removed you altogether from our mailing lists.

Thank you for your patience with this matter.

Teresa Sams on September 14, 2021. Reply

I requested to pay out August 30th today is September 14th and I’m still waiting today I was told that there’s been a delay they’ve escalated it well yeah whatever. We’ll see I’ve been texting them every couple days to check and today is the first time I heard that there was a delay. Don’t even know what the delay is considering my documents were accepted back in August.

This is Vegas logo This is Vegas on September 16, 2021.

Hi Teresa,

We have attempted to pay your withdrawal but you have entered an invalid BTC address in the cashier.

We have emailed you to please send us the correct address so we can complete your withdrawal.

Thank you for your time and cooperation.

Samantha gascoigne on June 6, 2021. Reply

Well I signed up a few days ago. I used all the free spins I got awarded and after that my balance was £900. I was so happy with my win but when I woke up this morning my balance was on £50! How could that be? I’m very disappointed in this site as I did win the money and I was so happy about it but for some reason it’s gone. I have tried contacting customer support several times but get no answer from them for ages they aren’t very helpful at all. I just want to know why my winnings have been taken

This is Vegas logo This is Vegas on June 6, 2021.

Hi Samantha,

Thank you for your review, however, this is not the place to request assistance from support. We are eager to assist our players 24/7 via Live Chat and email.

Your winnings come from a free promotion tha thas a maximum cash out of 50. The terms of each promotion are carefully described at the cashier prior to redeeming the promotion. You can confirm this by visiting the cashier and reading the terms of the same promotion again.

Please note that it is a standard practice for online casino to cap the winnings from gift promotions.

Thank you for your understanding.

Marcus Bell on April 30, 2021. Reply

I deposited using a promo. Since I deposited I qualified for the 5 daily spins for a year. Wich is advertised as win up to $18,250 a year. Well within about a week I managed to grind the winnings off of those 5 spins thru the playthru. I was able to do this 3 times. So I had 3 different cashouts for $50. After about 7 days I sent them a message after my daily spins dissappeared. Mind you I still havent been paid. The reply I received was that promos were halted while a payout is in the process. Now if you request a payout then you dont get your spins. So how do you make $18,250 in a year if you ask for your winnings? Also in their terms it states that winnings left in your account for 30 will be lost. Ok so you cant cash out you cant keep your winnings in there until the year is up. Now I finally got my first payout after 10-14 days or so. A few days later I checked and my other 2 was cancelled. I asked why and they said I made a mistake on my BTC address. “Copied it straight off of Coinbase.” So as you see they never intended to honor the promo that they advertise.

This is Vegas logo This is Vegas on April 30, 2021.

Hi Marcus,

The terms are clear that you can cash out maximum $50 per each set of free spins.

You will be able to continue to receive the 5 daily free spins if you have full promotional eligibility. However, our promotions department has determined, due to a number of factors, that your account is not currently eligible for promotions. As stated in the terms, the 5 Free Spins are available only for accounts with full promotional eligibility.

Thank you for your understanding.

This is Vegas Management

Taylor L Lawler on April 13, 2021. Reply

I won 1000 and I’m still after 1 week waiting on someone to review my documents to cash out yet I’ve heard nothing from anyone. What gives?

This is Vegas logo This is Vegas on April 14, 2021.

Hi Taylor,

Congratulations on your winnings!

Our records show you requested two 500 withdrawals, the first on April 11th and the second on April 12th. As such, we are within the 3rd business day. We strive to approve all withdrawals quickly but please note that it can take between 1 and 7 business days for your withdrawals to be processed.

As for your documents, I see they have been approved on April 12th.

Thank you for your patience with this matter.

Oliver King

Gelengarry on January 25, 2021. Reply

Only OK for cryptocurrencies. This is not a casino with lots of in-game bonuses and some old games. I don’t know if this is a casino I trust with my BTC. Use cash, as the payout % feels pretty good TBF.

This is Vegas logo This is Vegas on September 24, 2020. Reply

Hi everyone,

I’m the new casino host for This is Vegas. Just under a year ago, this online casino changed management and is now run by a group of online casino managers with more than 20 years’ experience in this industry. We strive to provide the best in online casino entertainment, promotions, games and customer support. I like to be a hands-on type casino host and will be very happy to look into any issue or problem you may encounter while you play at our site. I will also keep an eye on regular accounts to make sure you receive extra free spins and tokens as you deposit at our site.

Thanks for your time and attention. I wish you good luck at our site!

Mari on October 13, 2011. Reply

Hello now i don’t know about online casinos i play real vegas i play they bonus and the playthough won $732,00 i had to pay $50,00 for processing i was very patient still waitting chat with the operator they now telling me its a delay working on a new system for US player or there no updates its been one month still waitting or they will email me the updates i hope this is’n a scam.

John Wright on March 26, 2008. Reply

Any players have any questions about the casino just ask. The new lobby was launched in March and this April we turn 2! See you at the casino! John Wright Casino Manager thisisvegas – the heart of gaming

Joseph on April 26, 2006. Reply

I love the new slots at this casino. They are a lot of fun. I just wish that the new scenes would hurry up – very impatient :)


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