Mummys Gold Casino Player Reviews and comments

" BEWARE ! Seemingly ok gaming upon new acc set-up and play...win some, lose some. When playing away, and having had a win & made a withdrawal,(understand still well down on $'s since acc inception) I received a phone call from casino within minutes of withdrawal , offering bonuses if I cancelled withdrawal and left moneys with Casino. IMMEDIATE to that call gamplay seemingly altered. Subsequently , and $7K_ of deposits games paid very low and zero spin awards UNTIL I contacted their priority support staff to question the gaming integrity...funnily enough very quickly after the contact I made to their support member, the two games I had played for more than a day ( and probably total approx $15K turnover), once more began to pay free spins ????? Coincedence ???? When I contacted again over concerns Mummys Gold Casino staff stated my wirtten concerns "looked like lawyer talk" to them ( 1 specific VIP support member team ) & cancelled my account given this support member assumed I had instigated legal proceedings. I stated otherwise many times. They did not acknowledge this. Nor would they answer specific questions...nor would they immedtiately provide any /all account and record history. So amongst many others...off to eCOGRA BE WARNED ....or use new account & get out ! "

" we have played a mummys for about 2 months , won £1200 and had no problems a little bit late because we were new , found them very good "

" a couple years ago mummys gold casino had a promotion to give $500 and play for 1 hour and anything you win is yours to keep. guess what I won $2500.00 and they would not send me a penny. because of them I stopped playing anywhere online "

" These complaints are very strange to me. I have won quite a lot of money at Mummy's Gold (of course I have lost as well but that's not the debate here). Every single time that I have made a withdrawal I have received my money within a short time (usually a few days). The first time I did have to send them my confirmation credentials but every on-line casino requests that before paying out. I have withdrawn $100 and I have withdrawn $2000 and everything in between and have never had a problem. Maybe those of you with complaints are not following the rules? Any time you take advantage of bonus money most on-line casinos make you play out 15 - 50 times the bonus amount before you can withdraw any winnings on that particular bonus. You can solve that problem by rejecting the bonus and just playing with your deposit. "

" I'm furious with Mummy's casino; I deposited £50 & was told i could play free for an hour & take any winnings. I did this & won £60, only the £50 i deposited seemed to have disappeared. Without complaining i then tried to withdraw the money i had rightfully won only to be told i had to win 60 times my bonus in order to withdraw anything, which meant i had to win £1800! i couldnt believe it. The casino is therefore forcing me to gamble my money when i don't wish to. This is disgusting, i've played on a few online casinos before & have never had this problem. Mummy's casino are a bunch of con-artists & have essentially stolen £110 from me. STAY AWAY. "

" your comment After discussing further with mummys casino live online chat I have been informed that it is a bank charge not theres and they gave me some very useful options as a way to go so I wouldnt have to pay the $45 fee to get my winnings I will give them another go as I did fun playing on the mummy "

" your comment I dont recommend Mummys gold casino because I was given misleading information on the phone during one of my conversations regarding withdrawing money I was told I would have a once off only $45 payment to set up withdrawals only to find that each time I withdrew I was to be charged this amount when I realized what was happening they told me that they would put all my witherals together 3 in total which I am now aware that I was charged 3 I wont be playing Mummys Casino anymore "

" I am very angry with Mummysgold.com. I received a £15 bonus which I had to gamble 30 times before I could withdraw any winnings. I did this and found that I couldn't make a withdrawal (I won more than £100). The live online assistant kept insisting I hadn't gambled the full 30 times and then started pointing me towards different terms and conditions to the ones that are linked from my account page. Basically they didn't want to pay me my winnings and I am very angry about them as they appear to be nothing more than dishonest con-artists "

" hello I won the jackpot 15/05/2010 23,522.00 pounds in Mummys Gold Casino. I had an account on the old computer that broke down . the new I could not log on the old account and started a new one. accounts were registered users of the data in addition to my name because I did not want to make my friend knew the gamble. I fixed my old computer than how to send me an offer 100 free spinns is logged on my old account. I won 45 pounds and played on. after winning the jackpot with customer service people are told to send my driver's license, bank statement and bank cards in order to check and change of name, I could withdraw money to my card. it did take seven working days. after many emails and after seven days I got a message that since I had two accounts do not pay me my money. blocked my casino account. in the census in May, winning is winning pass on my name. I gave the case to a lawyer and promised him half of 3,000.00 pounds and compensation Mummys Gold United Kingdom £ 23,522.78 Progessive Jackpot at Lots Loot, 5 Reel Fri, 14 May jacek "

" after playing with mummys gold for a long time i tried to make a withdrawal of 400 pounds it was then they brought in the request for all the documentation from the start of me playing, bearing in mind that the debit cards used from first starting had ended and destroyed and then the new ones played with. they requested me go to the bank to get them to provide evidence that the cards actually belong to me surely the should be doing that on any deposits to prevent fraud? i provided documentation for all valid cards but to me requesting out of date cards is just a scam so they dont pay up. what do you think "

" I see that it is not just me mummys gold casino will not pay winnings to. I won $2500 and they would not pay. Today I received an email from them stating they are no longer doing business with the usa because of our laws. that probably means nobody will get paid from them anymore. save your money I have already proven they are crooked "

" I made a withdrawal request over two weeks ago. It was my first withdrawal from them so I did anticipate a SLIGHT delay. I have phone customer service about this 4 different times and also sent a couple of emails. I have been given a different excuse each time I talk with them. I was told in was in review first. I asked if there was anything they needed from me, "no", they said. Second time I called I was told I would be contacted the next day because the review had a question about a relationship to another person which happened to be my middle name. Anything I can do to help. Again I was told no. After I did not recieve the contact, I called again. The review is finished and the money will be in your Neteller account. That was over a week ago. The next day I finally recieve an email response saying they needed some documentation to resolve the review which I have already, at this point, been told they did not need. I sent them the information and have since called them again and this time they just told me they were busy. Over two weeks and seven or eight contacts by me and I still am waiting. Games are fine at this casino just don't expect anything in the way of timely payouts or CUSTOMER SERVICE! "

" I was sent a birthday bonus from samantha white for 100% bonus on next deposit.I deposited and was then told i did not qualify.stating no reason.I have sent reply,s with original letter but they have sent nothing back.I think samantha white at mummy,s casino has no people skills or they just are ripping the people off.beware of this casino "

" I registered s real account with Mummy's Gold and made the required deposit expecting my $25.00 welcome bonus - that was three days ago. I followed all procedures and have e-mailed them three times to no avail. They have not even acknowledged my mail let alone deposited my bonus. BEWARE OF THIS CASINO, they appsrently do not care enough to even return e-mails. "

" I downloaded Mummys Gold to play the 500.00 in one hour. I had an absolute blast. It was so much fun and I did not feel the games were rigged like they are in other casinos. I won a little bit but had so much fun playing the games. I will defintely keep this casino on my desktop. Nice going Mummys you really let your people have fun. "

" I recently played the 1 Hour Free promo at Mummy's Gold. After the hour I had $670. I had intended to deposit $50 which would make me eligible to transfer the $170 to my account. I use a prepaid Visa and I only had $25 left on it so I deposited $25 and wagered a little then logged out. The next day I received an email from Mummy's Gold congratulating me on the $25 welcome bonus that had been credited to my account. I logged onto the casino and the 1 Hour Free Play bankroll was gone along with any trace of the Free Play Promotion. I did nothing to instigate the welcome bonus. Nowhere in the promotion terms is it stated that a deposit of less than $50 would generate a Welcome Bonus and cancel any Free Play winnings. The window for depositing and claiming Free Play money was 7 days, it had been 2. When I wrote to support they informed me, as I had predicted and even told them so in my email to them, that, according to their promotional terms, only one new player bonus was permitted and that the $25 bonus they credited my account made me ineligible for the Free Play money. When I first contacted them to complain I made it clear that if they came back at me with that explanation I'd wash my hands of them and every other casino in the Palace Group. They stuck to their guns and could care less. "

" I would like to comment on maggies comments. She states she won and played out her winnings to get a check. I am not sure what she means by that but look on mummys gold website and the exact wording is this quote. Whatever you win is yours to keep. I have copies of this for proof of fraud and will gladly send them to anyone. "

" I thought mummys gold casino was a great casino when I won $2500 until I tried to withdraw it. they would not let me. because of that I filed a complaint with the FBI internet fraud bureau and am also filing a complaint with the canadian department of justice. they will decide if there is false advertising and any fraud "

" mummys casino had a promotion so i decided to play 500 dollars in one hour if your over 500 at the end of the hour, u can play out what u have won , i won!! played it out won 300.00 they were timely with payouts, i do recommend this casino, ive been to alot i had problems i called them they were also so helpful wtg mummys :)) "

" I opened an account on their page that states 1. download mummys gold casino 2.register a real account 3.play with our $500 for an hour and whatever you win over the $500 is yours to keep. I won $2500 and they would not let me withdraw it. in my opinion this is false advertising and fraud. I have saved all web pages to prove what I say "

" very nice casino they are all very curtious and friendly.i won some nice ones, plus i won one of the baskets worth $200 boy they had some high class stuff in it like caviar cheese spread,cookies they are little,anyway i was suprised that i won well any way check that baby out you will be suprised too.well have funn i did. "