Casino Las Vegas Player Reviews and comments

Date: 03/25/2008, Comment from black_jack
" I think it is important to note the bonus's are all play bonus's and can never be withdrawn, even after playing through the wager requirments. These bonuses are nothing but a scam meant to keep you at the casino. The way it works is you cannot withdraw anything over your initial deposit unless you've met the wager req. which for canada is 25x the Deposit AND bonus... I deposited 80 and was given a bonus of 120, there fore 80 + 120 = 200, 200 x 25 = 5000. I have to wager 5000 before I can take out anything over my 80 dollars. And I still don't get the bonus, once I make a withdrawal they remove the bonus, all it is, is a pair of handcuffs locking you to the blackjack table or slot machine. There is also some games that if you play give them "the right to withhold any amount in excess of the player's original deposit from a player's withdrawal". So make sure you don't accidentally play the wrong game or you just may be giving your winnings away. Make sure you read all the fine print, and my suggestion would be to expressly refuse any bonus from them.

On to the casino itself, the software seems nice, the blackjack seems fair, and live blackjack is a nice treat, if you keep in mind it will be slower due to having to wait for the other players. Live blackjack is also 8 deck rather then 6, just to keep that in mind.

The online support (I've never phoned or emailed), is friendly, but not that often responsive.

I've yet to try to withdrawal any money, since I've yet to meet my wagering requirements, or break the handcuffs so to speak.

The other thing to mention about bonus's is that it isn't actually readily available in the software how much you've gotten towards your wagering req, you have to email support. You can look at the comp points to get an idea, initially you get 1 comp point for $10 of play, so multiply the comp points by 10 to get an idea how you are doing for wagering reqs, the only hangup with this is, the comp points likely include all games, and not all games count towards the wagering requirments.

Overall I do like CLV, but after I play through my first bonus requirements I am going to make sure they know I do not want any more in the future, and wish they weren't so restrictive. My final word on the bonus is they are a trick, other then that, CLV is good.

I would like to mention I've only played at one other online casino, and I do not think it had fair blackjack, but I believe it's bonus's, while harder to actually get into your account (higher wagering req), were actually a bonus, and not a trap. "

Date: 07/07/2006, Comment from Chris
" Completely disgusted with CLV. Have you ever been in a casino and waited for a high number (25-36) to appear in roulette? Doesn't take long, if it's a true random number generator, right? 18 spins before one appeared. The second time 23 spins. The third time, again 18 spins, before my balance was depleted. So much for fair gaming. I should have known something was odd when I received an email from my account manager informing me that "you still have money in your balance" ... this wouldn't have seemed odd if it wasn't for the fact that I'd only visited the casino the previous day! Did he think I'd forgotten? Very suspicious. Avoid. Avoid. "

Date: 05/17/2006, Comment from Ken
" Well I feel totally ripped off. Sure the deposit bonuses were great but if the games only allow minimal wins -when the bet is lowered. What value is that?? I value entertainment value along with a chance of winning but this felt more like getting kicked in the cajonnes and having my wallet stolen. Hey CLV-keep your bonuses and put the game odds near to reasonable. Thanks for the aggravation when all I really sought was a bit of enjoyment. I gonna have to give this the big 0 on the 1-10 scale and file it with that other notorious pickpocket you know who... If its just the money you want I'll send you a check but spare me the game definition because it fails to apply here. "

Date: 02/04/2006, Comment from lucent256
" The lady at the cashier desk seemed pretty friendly. Deposited $20, got a %125 bonus. Didn't even get to play for 15 minutes! And we're talking nickel slots and quarter slots! Could've at least hit just enough to keep you entertained for half an hour! I wasn't expecting to win, just at least get some miniscule time for twenty bucks. "

Date: 01/11/2006, Comment from Matt
" Excellent online casino, great bonus, I did very well playing on the blackjack table. Would highly recommend to anyone. "

Date: 04/12/2005, Comment from GARY TAYLOR
" I will never go back to this casino. I won $1200 fair and square, but they said because I accepted $200 in bonus, which they add without making sure you know if you win a dime you will receive nothing in return. I asked to withdraw the money I won, so I waited three day, they took the $1200 out of my account and denied my withdrawal request. I f you put your money in, don´t think for a minute there going to pay you for your winnings. They are making the rest of online casinos look bad. "

Reply from Casino Las Vegas

Hi Gary,
When you sign up for the casino, it is clearly splashed across the home page that you will receive a bonus. There is also a line that underneath the bonus declaration that clearly states "Click here for more details". Unfortunately it appears that you didn't read the terms of the first deposit bonus which states any games that cannot be played using the bonus. Unfortunately you played roulette - one of the excluded games - with your money and this is the reason that the winnings were not allowed. I think the lesson that everyone should learn here is to make sure, whichever casino you play at, to read all the terms and conditions attached to any bonuses you receive.

Date: 04/08/2005, Comment from Tammy Shade
" I really enjoyed this casino to start but all at once I couldn't sign onto the site and I kept getting a pop-up window to contact support. I have contacted support a few times only to get no reply. Now you would think if someone is wanting spend/ loose money they would be more than happy to help you.....well not this site. This site is not worth playing at if you can't get help when you need it!!! "

Reply from Casino Las Vegas

Tammy, the reason that your account has been blocked is because in the terms it says that only one casino account is allowed from the same address, and unfortunately there are 2 registered at your address. One of the accounts is still open however.

Date: 04/08/2005, Comment from mar
" I downloaded this casino because my daughter told me it was a lot of fun and that she played for a long time. I put in my deposit and played carefully and sure wasn't there long.She had mentioned how they gave her free bonuses all the time and I sure didn't see that either. Don't think I will come back here much when there are so many to choose from. "

Date: 04/07/2005, Comment from Roben
" I will never play at casino Las Vegas again. I made three seperate deposits just to try. Bad Luck on the three deposits and they were on differend days. I lost real quick also. Save your money!!!!! Bad Casino, Bad Odds a Looser every time!!!! Plus I wrote them twice and they never wrote back once. Do not get the bonuses either you have too wager far more just to withdrawl; if you can ever get that high enough to withdrawl!!! "

Reply from Casino Las Vegas

Thanks for your comments. I have checked in to your complaints and I have seen that, in fact our support did respond to you. Unfortunately, you seem to have experienced a run of bad luck. We have players who loose and at the same time players who win; this is the nature of gambling.
I wish you better luck next time.

Date: 03/23/2005, Comment from Augustine Sanchez
" Casino Las Vegas is great!!!Thanks to Gary at Casino Las Vegas, I am able to feel safe once more. This company has gone out of their way to make up for the mistake. I wish I could have talked to Gary first so I could have avoided all this, but they have more than made up for it. This casino is great because of their amazing support staff. They allow low bidding and payouts are relatively fast. I've tried other casinos and find Casino Las Vegas to be the most reliable and fair. I am happy to once again recommend them to anyone!!! "

Date: 03/21/2005, Comment from Augustine
" Casino Las Vegas has lost my trust. When I signed up, I had the bonus money turned off because of the rules governing how much you have to wager once a bonus has been added. Somehow the bonus blocker got turned off and when I went to get my money they told me that 3 dollars in bonus money was the reason I could not take out my 29 dollars in real money. It is unfair to punish me for their mistake. I will not gamble there until they fix the situation. "

Reply from Casino Las Vegas

Hi Augustine,

I have looked in to this for you and our team had decided, even before I contacted them, that you were correct. Your withdrawal request has now been processed. We look forward to seeing you back in the casino soon.

best regards
Gary

Date: 02/26/2005, Comment from Richard L Churchfield
" Very dissatisfied. What good is a bonus, if you lose it the first withdrawal request, regardless of the number of wagers made? I will play elseware myself! "

Reply from Casino Las Vegas

Richard, I'm a little confused by your comment as I can see that you won and you managed to withdraw!

Date: 02/25/2005, Comment from PAM STRATTON
" I was disappointed that when I first made my deposit I seemed to win and lose and felt that it was fair. Then, there were no upsides. No payouts, everything went dead. I've been to casinos and played the video poker and slots and at least there are teasers. This went totally dead and I lost all even playing conservatively. I am planning on trying another casino. "

Reply from Casino Las Vegas

Pam, I think that you will find that wherever you play, online or offline, there will always be periods when your wins and / or losses will appear uneven. This is a nature of the games specifically and gambling in general. The fact that Casino Las Vegas had a 98.3% payout for the month of February shows that everything evens up in the end. I hope you have better luck the next time you play with us.

Date: 10/14/2004, Comment from John
" I think this is a great casino too. "

Date: 10/14/2004, Comment from Brian
" I have to say that this casino is definitely the best I have played at. They have great games and the support was excellent. They have live chat and they were able to answer every question I had. Not only that, I actually won a bit of money and the payout was really fast. "

Date: 10/08/2004, Comment from Caroline
" I really can´t say anything negative about this casino. Games are top and the customer support is fast and accurate. I have been playing here for over a year now without any problems. A very good casino. regards "

Date: 07/28/2004, Comment from Dale
" I will not ever go back to this casino. The online staff need to be trained better. They didn't even know you could be in the real money mode and spin the roulette wheel without any money on the table. They need to know the basics of the business before being involved with the customers. "

Reply from Casino Las Vegas

Thanks for your comment Dale and rest assured that all our support staff now know that you can spin the roulette wheel without placing money! We take the performance of our support staff very seriously and I don't think that you can judge their ability on that one incident. Most of the comments we receive about support are positive and that is because we offer highly trained support on chat, phone and email.

Date: 12/08/2003, Comment from Samantha
" Absolutely the best service that I have experienced. I have played at many casinos and there are only two or three that I would say have the best support.. This casino is one of them! "

Date: 07/10/2003, Comment from Carlos
" great quality casino! I deposited 50 and got 250 back on my very first online gambling attempt. Thanks for recommending this casino. "

Date: 07/10/2003, Comment from JohnnyO
" Very nice calm casino. I lost my money quickly but maybe I'll get lucky next time. "

Date: 06/30/2003, Comment from Marbos
" real cool one. my experience was only positive "

Date: 02/23/2003, Comment from Carol Schuster
" I highly recommend Casino Las Vegas!! The customer support is excellent! They have Playtech software which is, at least in my opinion, a big plus! "

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