Casino Joy

2.6/5
Good
  • Licensed by the UKGC and MGA
  • Reputable licensing
  • Numerous deposit methods
  • No Live Chat Support

Casino Joy Review

Casino Joy first went live in 2018. Being one of the casinos under Genesis Global Limited, this UK based casino has a wide variety of online casino games, from online slots to live dealer games.

Casino Joy is licensed and controlled by the Malta Gaming Authority and the UK Gambling Commission.

Casino Joy Games and Software

Being powered by major software developers, the casino has a good variety of casino games. Slot games at Casino Joy  include; Mystery Joker, Cash Splash, Irish Gold, and Reel King, among others. Jackpot games include, Rainbow Jackpots, Hall of Gods Mega Moolah, Divine Fortune, Dragon Chase, and Mystery Reels, to name a few. The casino games are proven to be fair by independent audits.

At Casino Joy you get to interact with live dealers at the live dealer’s section through games such as: Immersive Roulette, Blackjack Lobby, Lighting Roulette, and Dream Catcher, among others but you will also find classic table games of the likes of Blackjack, European Roulette, American Roulette, Baccarat, and Deuces Wild, to name a few.

The online games at Casino Joy are developed by software developers of the likes of NetEnt for their instant play casino and NextGen Gaming, Quickspin, PlayNGo, and Microgaming, among others. These are big names in this industry and can certainly ensure a high quality level gameplay.

If you want to play the casino games on the go, the casino is also accessible on both Android and IOS devices. It can also be accessed on desktop and tablet devices and is supported by various web browsers with a user-friendly interface across all its platforms.

Casino Joy Bonuses and Promotions

Players who open an account at Casino Joy can chose between a welcome package or the live casino bonus and can be claimed after making the very first deposit.

At the time of writing the welcome bonus consists of a pretty standard bonus match on your first 4 deposits. The bonus match will decrease after your first deposit and is accompanied by bonus codes that have to be used in order to claim the bonuses.
Your first deposit not will not only match your deposit but will also give you free extra spins on a pre-determined online slot game.

The wagering requirements that come with the bonus are pretty fair (at the time of writing) . For more details on the exact amounts please consult the bonus section on this page.

Please note that bonus information and requirements are subject to changes depending on your exact location. Also, there are restrictions and requirements in place for obtaining the bonuses. Please make sure you read the fine print prior to depositing and claiming any bonus.

You will find other casino promotions available on certain days of the week and on weekends to keep the player happy and entertained through the whole week.

Casino Joy VIP Program

The Casino Joy VIP program offers a variety of bonuses and awards to loyal players and includes special perks like exclusive bonuses and promotions, a dedicated account manager, invites to exclusive VIP events, personalized birthday presents, and personalized holiday packages giving it a personal touch to the player-casino relationship.

Casino Banking Options

Casino Joy offers a decent range of payment methods for depositing money into your account. This includes EcoPayz, Master Card, Paysafe Card, Euteller, Visa Electron, Easy EFT, GiroPay, Skrill, Neteller, and Maestro. At least this is what´s advertised with logos on the website. However, the list of actual methods found the payments section is a bit shorter. Still, all the knows suspects are there and offer plenty of ways to fund your account.

Same applies to withdrawal methods. These include Entropay, EcoPayz, Online Bank Transfer, Skrill, Master Card, Neteller, PayPal, and Rapid Transfer, to name a few, all according to the logos displayed on the website but a few less when you look at the withdrawals section.

The waiting time for withdrawals at Casino Joy may be the standard 3 working days, and the currencies accepted at the casino are the Euro, US Dollar, UK Pound, and Swedish Kroner to among others.

Casino Joy Customer Service

Casino Joy offers you a variety of ways to contact them when you experience difficulties at the casino. It provides an email address, support@casinojoy.com, and for any complaints; complaints@casinojoy.com, a telephone number; 00356 20341518.

There is also an FAQ section that has some of the questions asked and answered to ease your movement on the site. The casino has a Responsible Gambling feature, to ensure that you gamble responsibly across all its platforms.

Casino Joy has a Facebook, Instagram, YouTube and Twitter page for you to access more information about what it offers. Although it does not offer a live chat feature at the moment, all the other services are available 24/7.

Casino Verdict

You can´t be too wrong about Casino Joy. There are plenty of state-of-the-art games provided by renowned companies. That means that the fun part should be safe. With the UKCG and MGA breathing down their necks, customers should feel more secure too. The operating company behind Casino Joy has been around for some time and it seems that they are are here to stay.

The bonus isn´t too high really but the wagering requirements are in order. However, we always suggest to resist the temptation and not claim any bonus. No matter how great the wagering requirement is, you will feel even better with none at all.

The casino lacks live chat support. That´s a con on our list. With instant messengers being the new normal, we can´t see anybody call them on the phone, or writing emails and be happy waiting for a reply when it could be a matter of money. But then again, in a perfect gambling world you shouldn´t be in need of customer support, right?

Just give them a try and let us know about your experience in the Casino Joy player comments section further down this page.

Casino Joy Bonuses

Please note: New Casino Joy customers Only. 18+. T&Cs and Wagering Requirements Apply. Game contributions may vary.

100% up to 200€/£ + 200 Free Spins on Starburst
40x (bonus)

18+ Full T&C's Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40 x wagering applies. Bonus valid for 14 days. 20 Spins on Starburst games will be credited instantly + then 20 per day for 9 days. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Skrill + Neteller excluded. Always refer to Bonus Terms - www.begambleaware.org

Last edited: 24 Feb 2020

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