Bitstarz Casino review
4.4/5
Very Good
Nominated for Online Casino of the Year at the 2021 Global Gaming Awards London, BitStarz is a crypto-friendly online casino that uses the slogan “dream big, win bigger”. That still feels fairly appropriate, as the casino has long focused on large promotions, jackpot games and a broad gaming library. As the name suggests, BitStarz has strong roots as a cryptocurrency casino. However, players who are not too comfortable using Bitcoin or other cryptocurrencies can still choose from a range of more familiar fiat currencies when depositing, wagering and withdrawing.
The Curacao-licensed casino is operated by the company behind the BitStarz brand and has built a strong reputation over the years, particularly among players looking for fast crypto payments, a large slot selection and regular promotions. There are several impressive aspects to the site, but there are also a few points players should check carefully before signing up. We will now look at those in more detail in our review.
BitStarz has always been known for promotions and deposit bonuses that are fairly generous in size. The casino usually offers a multi-part welcome package for new depositing players, with bonus money and free spins available depending on the offer selected. A minimum deposit is normally required, and promotions may be available for both crypto and fiat players, including those using currencies such as the euro.
At the time of writing, there is also an exclusive no deposit bonus available through our website. This gives new players free spins after registration without needing to make a first deposit or enter a special bonus code. As always, players should check the latest bonus details, wagering requirements and withdrawal limits before claiming, as casino promotions can change and the exact terms matter.
Players can also benefit from promotions after the welcome offer has been used. BitStarz regularly runs tournaments, prize drops, reload offers and free spins promotions across different games. Some promotions are built around slots, while others may focus on table games or selected providers. The easiest way to keep track of what is currently available is to visit the promotions page directly, as the exact prize pools, qualifying games and dates can change from one campaign to the next.
Reload offers and free spins deals are also common at BitStarz. These can be useful for returning players, although the value depends heavily on the deposit amount, wagering requirement and the specific games attached to the offer. The promotions are often attractive on paper, but players should still read the terms before opting in.
Currently Bitstarz Casino offers a no deposit bonus for all players who sign up through our website. This exclusive bonus consists of 25 extra free spins, whereby it is not necessary to make a deposit or use a special bonus code. Simply signing up qualifies you for the free spins, which allow you to test the games risk-free.
Note, however, that the winnings that can be achieved with these free spins are limited.
Yes, Bitstarz Casino is legal. The casino is licensed and operates under the valid gambling license No. 8048/JAZ OGL/2024/165/0185, authorised and regulated by the Government of Curacao to Antillephone. However, it should be noted that this type of licence comes with country restrictions and prohibits participation in gambling services in countries such as the United States and territories, The Netherlands, France, Dutch West Indies and Curacao.
BitStarz Casino has continued to expand its game library since first launching in 2014. The casino now offers a very large selection of online casino games, covering slots, table games, jackpot titles, live dealer games and crypto-friendly casino content.
The casino works with a wide range of software studios. Well-known names such as Betsoft, Yggdrasil, Endorphina, Platipus, BGaming and Booming Games are among the providers players may come across, alongside many smaller or newer studios. The exact provider list changes over time, so it is better to treat BitStarz as a broad multi-provider casino rather than focus too heavily on a fixed list of studios.
BitStarz also offers live casino games from established live dealer suppliers. These typically include roulette, blackjack, baccarat, game-show-style titles and other live table games. The live casino section is one of the stronger parts of the site, especially for players who want something beyond standard video slots.
The casino is powered by SoftSwiss software and offers a large RNG-based gaming library. Players can expect common table and card games such as roulette, blackjack, baccarat, poker-style games and dice games, as well as video poker and a very large number of video slots. Many of these titles can be played with either fiat currencies or cryptocurrencies, depending on the account settings and the game selected.
Online slots make up the largest part of the BitStarz catalogue. The selection includes classic slots, modern video slots, bonus-buy games, high-volatility titles and jackpot games. Popular games and featured slots change over time, but the overall choice remains one of the main reasons players visit BitStarz. The casino also includes crypto-focused games and original-style casino games, which may appeal to players who prefer a more modern gambling format.
BitStarz Casino accepts both cryptocurrencies and fiat currencies. Fiat options include several major currencies such as euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Japanese yen, Norwegian krone and others. Availability can depend on the player’s country and account settings.
Traditional payment options may include credit and debit cards, e-wallets, bank transfer solutions and prepaid or instant banking methods, depending on the player’s location. The exact list can vary, so players should always check the cashier section after registering to see which deposit and withdrawal methods are available to them.
Cryptocurrencies remain one of BitStarz’s strongest features. Alongside Bitcoin, the casino supports several other digital currencies, including options such as Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Tether and other major coins. Crypto deposits are generally fast and are often preferred by players who want quick transactions and higher flexibility.
BitStarz is still best known as a crypto casino, and this remains one of the site’s biggest selling points. Players can deposit and withdraw using a range of cryptocurrencies, with Bitcoin still being the most recognisable option. Other supported coins may include Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Tether, Ripple, Cardano, Binance Coin, Tron, Solana and USD Coin, depending on current availability.
Crypto deposits are usually free of charge and processed quickly. Withdrawals by cryptocurrency are often among the fastest options at the casino, although processing times can still depend on internal checks, blockchain confirmation times and whether the account has already been verified.
Fiat withdrawals are also available, but the options are more limited than deposit methods because not every payment method supports withdrawals. E-wallets and crypto payments are usually faster, while card and bank transfers can take several banking days. Minimum and maximum limits may apply, and these can differ depending on the chosen currency and payment method.
As of July 2022, Bitstarz has just removed all deposit fees. Until this month, credit cards, Skrill and Neteller were the only payment methods on Bitstarz that still had transaction fees (2.5%). These have now also been removed.
Customer support is easy to find at BitStarz Casino. The support tab on the right-hand side of the screen guides players to the available help options. Live chat and email support are usually the main ways to get in touch, while phone support is not available.
BitStarz also maintains a detailed help section, which is worth checking before contacting support directly. Many common questions about payments, bonuses, verification, account settings and games are answered there. Players may also find support links through the casino’s social media channels, although live chat remains the most practical option for urgent questions.
From the player’s perspective, a Curacao licence is not the strongest regulatory setup in the online casino world. It is a common licence for international casinos, but it does not offer the same level of comfort as some stricter European regulators. That means players should always look beyond the licence itself and consider the casino’s reputation, payment history, transparency and general conduct.
In the case of BitStarz, the casino has built a strong reputation over many years. It is well known in the crypto casino space, has won several industry awards and continues to offer a large game library, regular promotions and a wide range of payment options. The no deposit bonus available through our website is also a useful extra for eligible new players, although the terms and withdrawal limits should be checked carefully.
The country restrictions are still worth paying attention to. Some players may not be able to open an account at all, while others may be excluded from specific games, promotions or bonus offers. Before registering, it is therefore important to check both the general terms and the bonus rules.
Overall, BitStarz remains a popular and experienced online casino. It is user-friendly, supports both crypto and fiat payments, offers a huge choice of casino games and has a strong reputation for fast crypto banking. The Curacao licence may not be ideal for every player, and the bonus terms should be read carefully, but most eligible players looking for a large crypto-friendly casino should feel comfortable giving BitStarz a closer look.
Please note: New BitStarz Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
Belatra Games, the specialist online slots developer, has launched its new game BitStarz Treasures in collaboration with leading cryptocurrency casino BitStarz. BitStarz Treasures is a reimagined and rebranded version of one of Belatra’s most popular slots. The launch marks the latest milestone of the long-standing and fruitful partnership with BitStarz. The game has been redesigned …
There has been yet another record-breaking win at BitStarz Casino as a player wins $1,376,221.80. Over the past few weeks, there has been a constant stream of big winners coming from BitStarz. At the beginning of February, a player won a cool $65,000 from a single spin on Fantasy Park and then another player won …
Prague games developer Endorphina will distribute a 30-title portfolio through SoftSwiss-powered BitStarz and Chance Hill online casinos. The portfolio includes titles such as Origami, Minotaurus and Blast! Boom! Bang!.
BitStarz Casino Player Comments
by far my favorite casino for many years. Always friendly, always forthcoming and I get my money in time. No stalling, no attempts to make you spend your earned winnings away. It’s a shame my list of really trustworthy casinos is not very long, but Bitstarz has been there for years.
I loved the casino the pay outs were fast the staff was good then all the sudden I can’t e-transfer but only can use bitcoin. I thought oh must just be down. Well I wait and finally contact them. They say I’m no longer alowed to use that way to deposit that I’ve been doing for a year. They wouldn’t tell me why, they just said sorry I’m only alowed to use bitcoin now. Maybe because I was withdrawing when I won 500 and up. But very disappointed. I tried and tried to get an answer why this was taken away. I guess need to be a real high roller before they give u the time of day.
Hi Brad,
Thank you for reviewing us, and I’m really sorry you couldn’t use the payment option you prefer :/
For us, we try to make sure our players can use as many different providers as possible, but sometimes they aren’t available in all countries, nor are they available all the time. I believe the option of crypto is the most reliable one, which is why we always recommend it.
I can guarantee you that it has nothing to do with you winning (or losing for that matter).
I wish you the best of luck in the casino of your choice in the future :)
Olle
I’ve withdrawn previously and only to bank, as I deposited via visa debit. This withdrawl, however, is now at 16 business days (3rd april withdrawl approved) and no-one on chat or email is offering any update apart from ‘the relevant department are looking into it’. I find this really difficult to swallow as my bank have told me it shouldn’t be taking this long. I’ve asked BS to trace the withdrawl and every agent says the same thing ‘we have no further update’. How long will it take before someone will actually do something I wonder and actually reply with something other than ‘we have no update’? I can’t get past the frontline staff, who will not escalate or do anything for me. I know, working with accounts myself, that if you have actually asked for a trace from the bank you sent the payment to, that you would have had an update by now. It’s so disappointing to experience this and really quite frustrating. I emailed a complaint, and this was allocated a reference, then closed down immediately without a reply.
Hi Shay,
First of all, please accept my sincerest apologies about this. 16 business days is complete unacceptable.
Please allow me to reach out to the relevant department personally and investigate. I’ll reach out to you on your BitStarz email with information as soon as I get it.
Once more, I’m so sorry, but don’t worry, I’m gonna sort this for you.
Olle
I have deposited thousands and cashed out thousands with no problem for the better part of a year. But last night I hit the most I’ve ever hit off one go. When I went to cash out they stopped me for doing so until I verified myself (something I was never asked to do before) so I sent them my driver’s license, my passport, a selfie photo of myself holding my drivers license.
I was also asked to verify my address so I sent them a picture of my government tax return and my bank direct deposit form witch both have more then enough info to verify my address. But They still declined it and wanted my utility bills in witch I explained to them that all my bills where I live are under my girlfriends name and they basically told me they don’t care that without the utilitie bills they will not give me my money. They kept giving me the run around never a strait answer and kept telling me that it’s the rules and they will loose there gambling license even after for a hole year they let me deposit and cash out thousands of $ with no problems at least over 300 times.
I now had to switch one of my bills under my own name and I gotta wait 1 month before this bill comes in so I can send it into them. I really enjoyed gambling on this casino and I really hope this gets resolved. I have been an amazing customer.
Hi Vincent,
Good to hear from you.
To my knowledge, we have to do this customer verification when the amount of withdrawals reaches a certain threshold :) so that would be the reason why it hasn’t been asked for before. Now, the KYC thing is a very normal part of gambling online, and I see you’ve provided everything that was asked of you, besides proof of address.
As soon as you can provide that we’re good to go I believe :) and this also means we won’t bother you for documents going forward.
Olle
Great casino. Always a fun time playing lots of choice in the slots/live games.
As an Australian player I enjoy the variety and being able to relax and spins some slots. Also has a nice system for putting limits on yourself and having cooling off periods if you start going too hard.
Verification was very easy for me and cashing out is always within 30 minutes.
Always nice to get emails with goodies from nick too!
Hi Kyle,
Thank you kindly for writing such a nice review :)
Olle
Deposited over €500 then when i went to withdraw they asked for documents which i sent all accordingly then they refuse closed my account with the funds still there.
Hi Paddy,
I appreciate you taking the time to review us.
A casino that just confiscates player funds for absolutely no reason wouldn’t be in business very long and when I looked at your account there’s a little more to the story here. You said you are living in Ireland but in fact you are in the United Kingdom. To prove your whereabouts you provided an obviously photoshopped picture of yourself. That’s the reason why your account was closed.
Olle
They do allow United states players to create accounts and top up money to their accounts. I was able to do it and have bitcoin converted to usd coin. So its false when sites say they dont accept u.s. players.
Hi Cory,
We don’t accept US players, and if you manage to get around to use the site anyway, that’s against the terms of the casino.
There’s a big difference between not accepting players and people managing to access the site and play despite it being against the rules. It’s basically like saying to a bar owner that “You do allow minors in the bar because I managed to get in when I was 17, so you’re liars”.
US players are not accepted at BitStarz.
Well up until 8 hours ago this casino Bitstarz has been amazing but then again this is the first big win I’ve had just over .33 Btc and am not being allowed to cashout. No matter the amount I try they give me the run around rudely closing chats on me leaving me with no real answers and no winnings. Really disappointed and won’t stop until resolved.
Thank you for your review.
First of all, congratulations on the big win :)
Second, support have already explained this to you and you acknowledged this. They mentioned that due to the size of the win, the game supplier needs to verify the win. This is standard procedure and it’s a policy that all game suppliers have. They need to verify the win and then we can pay you out.
If you’re worried about gambling away he funds before it’s verified, just put a loss limit on your account and you don’t have to worry.
Just started playing at Bitstarz..Made one deposit for $50 lost it all..Recieved free spins lost out on the first 2-3 free spin promos..The fourth one I ended up cashing out @ $170…deposit and withdrawal was extremely easy.So far I’m loving this casino but I’m new to BTC and need to get adjusted to it.
Hi Krystal,
Well, welcome to BitStarz and thank you for the kind words! :)
I understand that the whole BTC will take some time to get used to, but don’t worry, you’ll get a hang of it.
Also, if you have any questions about it, we’re always there for you :)
Have a lovely day,
Olle
In my opinion, this is the best casino online. Very easy to get the winnings when it comes to payouts. You get it in less than an hour .
Never had issue or trouble to all my payouts . Just don’t do anything stupid and they will not give you any hard time at all . If you play fairly they will treat you fairly .
Hi Mike,
You said it, brother :) and thank you so much!
We always pay players wins as soon as we can, and as you said, as long as no rules are broken, nobody will have any issues :)
Such a great online casino won 3000 and had it in my bank acc in 3 days . Never had a problem as I verified my acc once I signed up . Customer service is amaaazing highly recommended this casino !!
Hi Tuia!
Thank you so much for that kind feedback :)
Amazing site. The staff were extremely efficient and helpful. Fastest cashout that I have experienced.
Hi Alexandra,
Thank you kindly for that :)
We try our very best to cash out wins as soon as we can, and we managed to lower our average to just over 7 minutes. We’re working on making that even faster in the future :)
All the best and good luck going forward :)
Olle
I’ve played this casino since my partner won $60,000 from a $100 deposit so I knew that my chances of winning did exist! I play quite regularly and deposit $100-$5000 per week but I also win quite regularly. I’ve cashed out many times including a payout of $30,000, $10,000, $4,000, $5000 and $2000 and most of the time the money is in my Australian bank account within 24 hours, word! By far the best casino. There’s no sneaky terms and conditions that stop u from withdrawing your money when u win, as most the others do! 100000/10 from me. Thanks Bitstarz, you guys are awesome.
Hi Dana!
Thank you so much for the kind words :)
Congratulations on the nice wins first of all :) also happy to hear even the withdrawals are fast despite not using crypto :) if you were to use crypto however, the withdrawals would be even faster.
Thank you again for taking your time to review us and I wish you all the best of luck going forward :)
Olle
They will allow USA players all day everyday to deposit. Not allowed to withdraw. They can put a geoblock for the UK, why not the US?
They’ll blame players for them not enforcing their own T&Cs. Also, they actually approved my documents. (Passport form the USA). They said opened multiple accounts. Even though I live in a communal building with shared Wi-Fi, I never cashed out any bonus, and deposited thousands since 2021. I cashouted out a 2 small amount 3 years ago. I recently won 1.5 BCH or so, and boom— account closed. Oh, they did refund my last deposit of 0.06 bch, what about ALLL they other deposits before that?
Offering your services too excluded countries, is a direct breach of your license terms with your master license holder. (Also, can’t find anything but their words that they’re even ‘licensed’ on that note). They failed to include the required clickable “ Antillephone (N.V. 8048/JAZ)” crest/logo, that allows for verification).
Hi Monique,
Good to hear from you.
If it’s the case that a player is playing from a jurisdiction we don’t allow players from, we will still cash them out and then close the account. We’d never withhold any wins from a player because they were from a restricted country. We’d simply pay out and close the account.
When it comes to blocking geo locations, it’s not a very good way of restricting players due to VPN being rather prevalent, especially with crypto users.
Olle
The withdrawal is so good it so fast and organised , but unfortunately I have bad experience to this casino to much sofware glitches and to much errors. And Lots of interruptions
Hi there Melchor!
So sorry to hear that :( perhaps it had something to do with your internet connection or something?
I can promise you that glitches or a slow website is not the norm at BitStarz. Perhaps you wanna try to give it a go again? If the error still persists, please contact us via live chat and ask for me, I’d be happy to help :)
Olle
by far the best casino there is at the moment. Friendly and helpful customer support and a decent selection of games. You are also not bombarded with unsubscribable promo mails like at other casinos.
Hi there,
Thank you so much for the kind words :)
Very glad you appreciate that. We know ourselves how annoying it is to be bombarded with emails, so we try to only send emails when we have a really good offer or freebies :) we get enough spam as it is, right?
Thank you for playing at BitStarz :)
Well I signed up and wanted to try this casino before depositing my bitcoin from my bitcoin wallet.
I was supposed to receive 20 free spins no purchase necessary. (So no harm in trying) but I scoured my account the bonus page which I did find on my account page to activate my free spins. Never got my spins. There was no place within the website to use them look for tutorials, wasted all night that night trying to figure it out. Looked today and the free spins I never used don’t exist. So a little hesitant when Jenky offers are amidst… I saw a lot of good reviews. So 🧐🧐🧐
Hi there,
Oh something must have gone wrong there.
It could be because you registered from a country we don’t give spins to or something already taking
the free spins on the same IP as you :/
Every single casino has given me the run around except bitstarz. Just about so far I’ve tested about 300 or so and bitstarz along with a few crypto casinos like roobet, bc-game etc are the only legit ones.
Hi there,
Man, what could be better feedback than that? :)
Thank you so much for the kind words!
I went over terms and conditions of the deposit bonus that I had carefully chosen.
When my deposit was received and all was good to bitstarz, the casino showed that it was received which I thought was great! I knew exactly what it was that I just purchased and was very much informed that everything was in place and ready to play!
Wrong. Nothing that I was shown and told about had actually worked at all,I contacted support to ask what was going on,and was told that I should have contacted them after the deposit was made.
Now firstly, why would I even think of going to my account and checking, when I was clearly told what I’d receive? Plus I followed all that I had to do in order to receive that deposit bonus.
When talking to customer service It was also mentioned that ‘yes it’s meant to be automatically funded to your account not done manually by myself.
So to no fault of my own I was mislead into a purchase in which I never received and will only receive if I give them more money. I find this unfair and definitely unprofessional.
Dear Wanda,
Thank you for reviewing us here.
It appears you made a 20 dollar first deposit but didn’t receive the welcome bonus of 100%. You then gambled your 20 dollars and asked for the bonus to be added retroactively. Unfortunately we’re not able to add a bonus after the fact that you’ve lost your original deposit.
You mentioned that you weren’t aware that you didn’t get the 100% match bonus, which I’m very sorry to hear, but didn’t you notice that you started off with a 20 dollar balance instead of the 40 as you would have had if you deposited and received the 100% bonus?
Olle
Contrary to what is claimed here, there is no perfect casino. Bitstarz, however, comes very close. The range of bonuses is very good and you are treated well. The payouts are also carried out quickly without having to repeat the verification process, as is the case with many other casinos.