Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
I had a payout of 1138.00 approved on March 4th and it is now March 28th. Still have not recieved a check and can't get a straight answer from the casino.It is really frustrating. Love to p[lay at their casino but am wondering if i shoild continue to play there.
Cool Cat came through with my winnings, I must say, I have to take back the comment I posted, I was just getting irritated with all the run arounds, but Cindy helped alot!!! recieved my check within days after speaking with her! Thanks Cindy! I will keep playing at Cool Cat Casino!
I have a good experience with cool cat casino, I used a bonus code for 400 dollars free play, so Iff I lost every thing it didn't cost me a dime.. But I won a I played the bonus money free 20 x 400,- dollar.. And I requested a withdrawal , for 400 dollars, I got say , it took a little bit longer than the 10 business day's they are talking about, so I contacted Marty/Cindy ( general manager) , but in the end I got my money.. They were friendly and helpfull… I'm going to play again at Cool Cat Casino …
Do NOT give these guys your money…you may never get it back. Also, they are part of an affiliated group of casinos that also include: Cirrus, Prism, Party City, Club Player, Wild Vegas, Slots of Vegas, VIP Lounge, and Palace of Chance.
All of these casinos pay an outside company to process their payouts; so you can expect the same delays and poor customer service from ANY of the casinos listed above.
If, however, you are unfortunate enough to have already given your money to these guys, I have some help for you. As with many things in life, it's all about who you know. Contact Cindy at: cindy@gwages.com. She can help you get your money.
Hope this helps out at least one person.
This place is a SCAM, stay away. I've been told 3 different things now and I'm "only" owed a total of $400 in LEGITIMATE winnings.
Quote from todays chat session:
Damian: we approved 300 on 3/3 from that day we have 10 to 20 business days to send out the payment
qwkevo: am I going to have to go through what others have to get my money?
qwkevo: I was told 10 days from the day it was approved
qwkevo: now you are telling me up to 20 days?
Damian: thats our new time frame
STAY AWAY, they wont pay you if you win and have no problem keeping every penny of your deposit…..
Done with this casino!!!! BEWARE!!!!! Every bad review you read is sooooooooooo true!!!!Getting ready to submit a fraud dispute!
Just wanted to say that I finally started to get part of my $15000.00 .What you need to do is contact the Gen Man of marketing and they will get on this with in an hour or two. I was 1 day short of a month before i recv'd a payment of $2000. I hope they keep up the good work And continue to pump out the checks. Only 4 more months til payed in full.
Please don't waste your time here. There are plenty of reputable casinos online. I won $600 and requested a withdrawl. Then they sent me a $50 "free" chip. When I activated the "free" chip, my maximum withdrawl became $100 and the other $500 was forfeited. Now, I get the "It will be mailed out by the end of next week" chat. They will even tell you that your request was just updated.
This place is nothing more than a joke — why else do the give such large bonuses?
Your going to love this one! Cool Cat has the most excuses I have ever heard for not sending their withdrawls out. I have been waiting since Jan. 12….still waiting. Been told several times that the check will be mailed next week. Today, I got a note from them (after about 20 emails) that their accounting department is over a month behind!!! What? Can you believe this? Sounds like they have too many customers. This is a very bad casino….do not play here! It's been impossible to get my winnings out! Still waiting….
Please note that this casino and myself have sucsessfully resolved this issue.When i won i think i got too excited,and thought i wasent going to get paid,,it turns out it was all a misunderstanding,and I am pleased to say that i will get my winnings afterall.I want to thank coolcat,Marty Davis and TOPAFF for helping us resolve this matter.I wish you all the best here.I cant retract what i said but im really glad we worked it out.
Do not play at this casino. I have had the worst experience. First, they don't answer emails….oh, you'll get an automated response, but no answer after that, especially if you are asking about a withdrawl. Then I tried calling them. I was put on hold for over 30 minutes. The customer service rep that answered was extremely rude and talked over me several times so it was difficult to get out my question. I finally asked for a manager and that didn't go well either. I tried to withdraw since 1/12 and still have not gotten my winnings. I'm so frustrated with this gambling site. They are a big rip off – not to mention rude and unresponsive.
On jan24th i deposited $40 twice and claimed too cool$200 bonus which states no cash max payout and no play through required. Well I started to win so I wagered higher well I was over $20,000.00 and cashed out at $15000.00 when i went to cashier the max cash out is $5000 so i did (3) $5000 over night express checks I had called a few times to verify all was good! and was told we never pay out more than $2000 at a time and only 1 check per week. then i asked to speak to somebody in the accounting dept as i was told to by there customer service rep. and was told they have no phones in the accounting office. Come on do you really think people are that ignorant? Will I ever get my Money? After reading everybody's comments What do you do?
One is already very leary abput giving up the credit card information to play online anyway because you just don't know who to trust. Well I trusted Cool Cat and after 21 days of waiting I have no idea if I will ever get my winnings. The run around is unbelievable. IF I ever get my winnings I won't play here any longer. The bonus playthroughs SUCK and even if you complete the playthrough they DEDUCT the amount of the bonus you were given. I have sent in all of the proper documents and nothing. It's hard times for everybody….,,,,I just want my winnings but in all honesty I don't think I'll ever get it. My original win was over 10,000 and all I asked to be withdrawn was $2000 imagine if I had requested the entire amount. I am seeking a trustworthy , reliable business that I can trust
I played….had 4 withdrawals approved which took 7 days, on 1/19 I was told I would receive within 10 days. Now I'm told it won't be till Feb 19th. I have sent several emails, did the live chat…called the telephone number and never get thru…I've waited over 30 minutes and never got thru. Why does it take so long to pay out. It taks seconds to deposit. Everything was submitted to them to be approved within 24 hours of them asking. What is the problem????????????????
I did finally receive all my winnings. Once Claudia got on the case I received my winnings within two weeks. I will try again at this casino and hopefully they have changed their ways and people can get their winnings in a timely manner.
I have played at alot of on-line casinos. However, this casino has been the worst. I played just a little to check it out. Deposited very little money. But, everytime I logged back into the casino, there were extra funds in my account, which I suppose was considered bonus money or money that required a certain amunt of wagering, which was ok because this wa supposed to be a new casino and I was just checking out. I played at one of their "Affilliates" and never quite trusted them. If you play a game, and you decide to switch do a different game, then your your funds go back into your bank, and you have to redepoit into each game you play. You MUST have a minimum of $5.00 to deposit into a game to play, so if you have $4.50 and want to move to a different game, tough luck. They will keep your money, or you will have to re-deposit more funds, or you could ask them why you can't play since you still have $4.50, and that is when they will tell you, you must have a minimum of $5.00 to play, oh, but they have a few quarters laying around, so they will add that to your account. That must be at least a $500.00 wager requirement for that $.50. I recently had not played at this casino for months, however, one of their silictors actually called me on the telephone and we had a very lengthy conversation regarding the promotion he was offering, which was was just make a deposit, and they would give me an additional 50 percent, and since I was not redeeming a coupon, or bonus, I could keep my money if I won. If I lost my money, at that time, I could visit the cashier and request 50% insurance, which meant they would deposit half of the money I had wagered back into my account, and if I requested that, then there would be wagering requirements. So, unfortunately, I did deposit funds, I won, and they denied my withdrwal request, due to my previous coupon redemptions, etc. And when I have tried to contact them via e-mail and have tried to explain what their solicitor advised me, they have totally ignored every e-mail I have sent to them. Thankfully, I was at least smart enough to make a very, very small deposit. If you play at this casino, you will vever be able to withdraw any winnings, or affiliates. Be very careful
coolcat has just closed my account mccafe55 stating because i took legal action against them that my account will be closed and a stop placed on my account.Well i can say this i have so many backers backing me and doing that is defenitly putting gas on a fire and making the situation worse.I tried bieng nice, i tryed bieng patiant.I was played,and mislead only to be denied my winnings.I have all the transcripts and letters to prove it.They led me to believe that i really won for 6 days then denied me without any just cause.If they dont put my casino back with my funds it will make this much much worse.Its unbielable that a casino would be so bad as this one.Please anyone who reads this dont paly or have anything to do with coolcat casino.There are much better ones out there trust me.
I want to thank you all for your emails.And thanks Phil for defending me buddy.But its ok my friend no need to be too upset ok.For those of you who feel had a legitamate case please make sure that its really legitamate ok? If you dident meet the requirments like 10x or 50x with max cash out or free chipe please dont write me.I want real cases that have a leg to stand on.I also suggest if you think your bieng cheated out of a fair win plaese report it to your local police department.Then email me and tell me where you reported it,and i will give that imformation to to my police so they can coraspond with other enforcement departments.Like any consumer we too have rights,and if you feel that your rights have been violated you have the right to press charges against them.All casinos are governed by laws and licienceing is reviewed on a regular basis bye the software providers,which in this case is realtimegaming.com.Remember to read the rules and dont even play until you read and fully understand them.If you have multiple accounts be sure to ask the casino to remove them and only play one account because some casinos will keep them there just to use it to deny your winnings.Do not use any coupons while waiting for withdraw approvals or they will get you.Sometimes coolcat will send them while your playing to try and void your withdraw.Coolcat seems to be operating in ways ,so they can find any way they can to avoid paying.My advice is not to play there and egnore all there offers because unlike most casinos they run in a group,and they operate by denying or slow delayed payment in hopes that they can get away with paying there winners so they will always come out way on top.Anyway please keep the emails comming,and i will do my best to help you to help yourselves.Coolcat support wont help because there the ones who creat the problems in most cases,from what i see and hear.I won $10,000 dollars and they still wont approve it.So people your not alone.I won this fair and square and they still wont pay.Very very sad casino to say the least.
I see coolacat comments here stateing that they have the best bonuses ect bar none..thats all fine to say but when it comes down to it,if you win they wont pay you.Or they make you sweat,they make you so stressed out playing mind games and trying to make up excuses.At times they can seem to be all nice and friendly,and can give you a false sence that you might get your winnings.Fact is i won a lagitamate $10,000 dollar win,and they use all the tricks in the book to avoid paying. They dident expect me to win that much on $30 and now they are trying to delay,and look for a way to not pay.Just emagine for those reading this post how i must feel.I havent slept in a week my nerves are wrecked..all because i won a random jackpot.Winning at coolcat is worse than losing,now thats bad.
Since posting on Dec 12 I have received my money in my UseMyWallet Account. Apparently if you use a free chip you can only withdrawal with UseMyWallet, but thats fine the only downside is they charge to wire to your bank account. Overall I am happy.