Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
All you guys moaning about this casino have only yourselves to blame. A simple search and you will find bad press about them all over the place.. Even here on this site where you are moaning they have a big fat BEWARE warning on the reviews.
DO some homework before you play at a casino.
2 months and still counting. I now have 8 withdrawals pending. Does anyone know if they are regulated by anyone. I am going to put a stop on all my payments to them this month. They owe me thousands. A bunch of bull
Hello friends..
I am playing online casino games for last 3 years & found CoolCat Casino as a good online casino. I have won many time there & got payments within a month.
this site is a scam. I have 5 withdrawals that have not been honored for a long period of time including one that is over a month overdue. This site is a joke
Cool Cat Casino based out Costa Rico, and is the BIGGEST RIPOFF CASINO that I have ever played at. They promise you your money in 7 to 15 business days, but now it is over 32 business days later and not a dime seen. Then when I confront them, the advise me that there is a $48 dollar fee for sending me my money Western Union. I never requested this form of payment. I am then told Accounting determines how you get your money, so why do they let you choose in the beginning? LIES LIES LIES. Let all your friends know that this casino is a HUGE RIPOFF!
My problem is a bit different than those I am seeing here. I am a compulsive gambler who has willingly barred myself through the lottery committee from all and any gambling venues within the state of PA. I have requested at least five times over the span of 2 years or more, to have my phone number and email removed from the computers etc. at Cool Cat Casino. The first 2 times went fairly well but were ineffective. Having spoken now to three different people within the past 4 months and having them get increasingly rude – including one "Mr Gould" who said I just shouldn't gamble, I am very frustrated. I can't get a name or number for anyone truly in management who can make them stop telemarketing my number with their computers and I refuse to change my phone number. Can anyone help me with a name and/or number of someone who can effectively get me out of their system?? Thanks so much for any help.
I got my money today – thanks Kevin and everybody at Reviewed-Casinos! This casino really made it difficult an unpleasant. The only thing I would still ask of reviewed is to add them to the bad casinos list – They are BAD!!!
GUESS WHAT : I got my money today from coolcat, after threats of running ads on aol and msn I got my money in about a week. Im ending my play and conversations with coolcat, hope you all get your money. Keep after them daily as I did, Good Luck
UPDATE.. Today (July 10) I received a check from cool cat. It was minus my original bouns money as well as a $65 processing fee, but I did receive $1072.71. I made this request on May 29th. Two weeks from my request date I begin contacting them twice a day through the IM chat option. The "accounting" department does not take phone calls. Wonder why? lol I made every threat possible to these people. I could tell you each and every name of the people that work there. Although, I'm not sure it really isn't just one person who uses different names each day. It's funny, they always use american names. Go figure. lol All I can say is to be persistent. Make it a point to contact them repeatedly. Many times a day. It did seem that one person would attempt to help me more than others, she went by the name of Lilly. We need to get the word out on this site. It's unreal what you have to go through. Good luck to all and again, be persistent!
UPDATE– I have had a good reply from players who want to take out ads on how bad coolcat casino is and how they rip off players, we only need about 5 more people who are willing to help out, we want to get these ads up on aol and msn asap. CONTACT BIGD0000@AOL.COM
Since we all seem to have ripped off by coolcat casino and theres not alot we really can do , im willing to spend some money on taking out ads on the internet to warn people of just how crooked coolcat is, im willing to if i can get others to help pay for it, please contact me if you think is is a good idea and are willing to help out,
thanks BIGD0000@AOL.COM
Wow, I am experiencing the same exact problems with this casino. Amazing! I am soooo frustrated with them. Deposited $75.00 a week later requested a withdrawal of $1250.00. After all the waiting periods and finally having my withdrawal approved, I am still waiting. I keep getting all the same responses as I've read here, blaming the US Gov't laws, etc. What can we do to get paid? This is flat out bullshit! Like someone else posted, fraud! I call, email, and IM them every single day! We all need to continue doing this. Pass the word to NEVER play on this site…EVER!
IVE PLAYED AT COOLCAT FOR SOME TIME AND DID A WITHDRAWAL OVER A MONTH AGO, I WAS TOLD 10DAY WAITING ON SOMETHING AND THEN ANOTHER 10 DAYS FOR PROCESSING, THAT 4 WEEKS, NOW BEING TOLD THEY ARE HAVING A HARD TIME FUNDING US PLAYERS, BUT YET THEY CANT PAY THEY ARE STILL TAKING DEPOSITS WITH NO PROBLEM, SURE MAKES A PERSON WONDER WHAT KIND OF PEOPLE ARE THESE PEOPLE, I ASK WHY THEY CANT JUST SEND A CHECK VIA REGULAR MAIL AND THEY WONT ANSWER THAT QUESTION. AFTER READING ALL THE COMPLAINT IT HAS BECOME QUITE APPARENT THEY DONT PAY ANYONE, JUST TAKE THERE MONEY AND SCREW YOU IF IF U HAPPEN TO WIN, I HOPE EVERYONE FINDS A WAY TO GET WORD OUT ABOUT THIS CASINO MAYBE IF EVERYONE HEARS THEY WONT GET THE SHAFT LIKE WE US PLAYERS ARE.
What can be done with these types of casino's are they licensed with anyone.How can all players be warned not to play with these jerks, there must be a way to shut them down.
I just read many of the complaints… and no positives!!!!!
I have been playing at Coolcat for 3 years now and yes, they can take up to a month to pay. However, I have received good friendly service and the bonuses are great.
I would like the pay outs to be faster, but, at least for me, the bonuses and the VIP status are worth the extra wait time.
This "casino" is definitely a scam. My experiences are very simoilar to all other comments.Deposited initially $150 around April 2009.Played the required play through and hit 3xRoyal flush =$3000.They allowed me in theory to withdraw $1000.After I made the withdrawal request I deposited an additional $200.3 weeks later they notified me that my withdrawal was approved.They than proceeded to eliminate the "new" $200 !I am now involved with the now familiar game of emailing, calling etc. to try to get my $1000 winnings.I encourage everybody who reads this to at least inform your debit/credit card company about this casino.I know that online gambling is no longer legal in the US. That does not justify fraud.
Wish i would of read the comments before i started playing on there site . i am still waiting on my withdrawls totaling 2,300 i won in April and getting the same crap as all you have mentioned. i will keep you posted if i ever get my winnings
Well after being so happy winning $700 from my no deposit bonus and playing through as stated in terms and conditions. I requested to withdraw using Click2Pay and waited. Nothing from site so got onto livehelp. Very rude individual named Steven said that there is no way I can withdraw the money as it was a bonus and then ranted about how the sites rules were final. I explained I half expected this response after reading other reviews online about the casino. He was not happy and proceeded to remove the $700 from my account so that I could not even cancel check out and play with it??
Coolcat is not the name that sprung to mind, more like RudeCat. Total rip off, misleading, obstructive, and down right rude.
Totally different to the person who speaks to you when you deposit or send in authorisation details..
STAY AWAY FROM THIS SITE – IT IS A SCAM RUN BY SCAMMERS. CANT BELIEVE THEY ARE STILL RUNNING. Dave Matthews
I waited almost 2 months for a payout of 900 dollars, I kept getting the run-a-round, they have a processor problem, the they didnt have my forms..it was the mst frustrating experence I have ever had ..I suggest playing elsewhere
Just won $1000 dollars on coolcat and was buzzing. Withdrawn $700 which is pending approval. After reading all your comments I am totally deflated – guess i'll fight like the rest of you and see what happens.. Just in the middle of sending in authentication details but even thats been a nightmare – link to form is broken..
Signed up for click2pay to try and make things smoother – but we'll see..
Will keep you up to date..
DAV UK