Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
I signed up at cool cat casino for their 1000%explosion promotion.Iwon a total of 1400.00.I then contacted support and made a deposit of 100.00 which they gave me 1000% match bonus which gave me 1100.00 in my account.
The rules state that if you win 1400.00 or over they will give you a 400% match on your second deposit.
I played for a few hours hitting big dollar amounts on the slots.I was not for sure how long the second math deposit was good for so contacted live support and asked if there was a deadline on the second deposit which in reply i was told there was no deadline i felt releived because my first deposit was building a fair amount.
A couple hours into my play i hit a jackpot of 3058.00 so i contacted live support again to double check the roll over amount before i could cash out,in reply they said i would have to wager 25 times my inital deposit of 100.00 plus the 1000% bonus bonus i received which would mean i would have to play 25,000.00 before i could ever make a withdrawl.
But out of the blue they said they had made a mistake and added the second bonus to my account and i had won money that didn’t belong to me so they deleted my winnings.
I was on a roll and i feel this was done intentially.I feel i have been robbed by cool cat casino.
Although it was their mistake i should not have to pay such a harsh penatly.At all costs avoid the cool cat casino
your comment A very shakey casino.I’ve experienced the same on winnings, beware!
Always an excuse why they can’t pay you.
And here’s another winner who didn’t get paid. After I accumulated substantial winnings I tried to withdraw. They told me that they had deposited a bonus meant for another player into my account by mistake and that I used this mistake to win my money. I was never informed about nor did I ever request this bonus and I DID NOT use it. Their excuse for not paying me is that I did not meet the requirements for the THEIR mistake deposit so I could not withdraw. I doubt there was a mistake. I think this was a deliberate ploy to avoid a pay out. To top it off, their support staff was rude and cold. I saved the transcripts of our live discussions as proof. Even though they admit their mistake they basically say “Get lost. You can’t do anything about it.” Avoid this casino like a plague.
I am so glad others have had such success with this casino. I have had a great deal of difficulty getting my winnings.
I won over $5,000 dollars. When I went to withdraw I was informed that with the bonus I had taken, I was only eligible for $1000, but that this time they would give me $2,000. This was June 20th. Today is July 14th and to-date I have not had my funds wired to me as I requested. I had all info to them that they needed by the next day. First Accounting had to do paperwork, then they wired the money to the wrong Routing number, last week they wired the funds to the wrong person. I was promised that today would be the day the the money would be wired. It’s not here.
Thats great anonymous! I also won at Cool Cat and enjoyed the casino very much until I cashed out a 3000 withdrawal . After almost a month they sent me 1280 and informed me that I only asked for a 1300 withdrawal. This after altering the acciount record somehow. I spoke to management and after posting my complaint was told I was mistaken! I was beginning to doubt myself UNTIL I noticed others had also complained of having their record changed! Thought I was alone. lol I even recall calling support and asking if they had 3000 to pay me with, which got an immediate, though slightly irritaed ,of course. MORAL Take a screenshoty of all wins and withdrawals. Better yet only play where there is playcheck and some sort of overseeing emblem. (I hate to have to say that) Anyone else with a similar experience please let me and everyone else know!