Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
Payouts here are fantastic. I pretty much agree with most of the reviews that Coolcat Casino has great games and the customer service staff is pretty knowledageble.
No real complaints. Seeing some people here had issues with deposits/payouts but for me it’s never been an issue.
All in all, probably an 8/10 casino
I made a deposit of $180. I won $7,900. They paid right away I had to do it in $2,500 increments but I have no complaints woohoo
I feel like I may be one of the lucky ones or perhaps things have changed a bit recently. I dunno.
Read through a lot of negative comments but I came with the intention to give some good feedback. I have played at dozens of online casinos over the years so i know what to look for. I rarely use bonus codes because no matter where i play i read the terms and conditions and whatever is stated is the rule – and usually the rules suck. But they, are the house and if you don’t like it, then find another place.
All that said, I didn’t hit a big jackpot or anything and I basically turned about a $250 deposit into just less than a couple G’s. While their cashing out wasn’t as fast as advertised or as quick as support told me it would be, I did get my money eventually and I cashed it without problems.
It seems most of the complaints have been about personnel and support but whenever i hear people speak of the games themselves it has been quite positive. I agree with that for sure.
Caught quite a few hot streaks at the tables.
I didn’t play much slots.
Overall I really like cool cat and I think I will keep playing here.
During first half of Aug. I requested a 2200.00 payout. Here it is Sept 23 and I still have seen nothing. They keep making excuses and pushing dates forward. Everytime I email them I just get a pat answer. I have played at this casino 5 or 6 yrs and had only requested a payout of 100.00 which took forever to get. Who can I report this casino to? Maybe the attorney general of my state?
Avoid thid Casino like the plague. They do not pay out, they will try every delay tactic they can. And now I just read on this site that what checks people did manage to get out of them are bouncing
Don't play at this casino ! I was "manager approved" for a $250 check, but when I called to find out the status of my check, I was given the runaround about "bonus play" and playing "non approved" games. They essentially pulled this $250 from my account. Then they'll tell you to read the casino rules and you'll understand why you'll never get paid. I dropped major money at this casino, and never saw a dime. I've never experienced this before at an online casino. Don't download this casino. Save your money. They are SCAMMERS !
If you enjoy gambling online, I strongly suggest that you try any on line casino other than
CoolCat Casino,
There are three reasons why I make this recommendation.
1. They take for ever paying when you win. I won a small jackpot last year.
I made a $2500 with draw request on March 1 and they finally paid me $1250
on June12th. I requested the last of my jack pot on April10th and I still have not seen
the second half of my March 1st request or any of my May request. It is a week from July
and there is no indication that any of the money that is owed to me has even been approved.
2. You are not allowed to talk to anyone in the financial department. And they completely
control all with draws.
3. Many of the people you talk to when you call in are very rude.They will often tell you
That they will have someone in the withdraw department call you when in fact they are
not allowed to talk to you.
If you can talk to a supervisor or manager they will usually be honest with you.
John Miller
After reading most of these comments, I am regretting setting up and depositing. 6/20/14 I won a little bit 500.00 (deposited well over that in the last few months), and am now waiting on approval and "the check" which customer service says will take about 5 wks total not including mailing time. To me this is a ridiculous wait time. And with other players claiming the checks bounced, I'm shuddering. It is a fun casino, the games do pay out, but if I don't get my winnings I'll never play there again and will be reporting them for unfair gaming practices. I'll update
I won small Jack Pot late last year. Cool cT was paying me my with dewar request in 30 day by over night express mail very regularly. But in the last three months they have stopped paying. I requested a withdraw of $2500 on March 1st, 2014 and here it is June 4th and it had still not been paid. I have called several times with out any action.
I talked to the VIP person and he told me he saw no reason to help me since I was not using the money they have been paying me to gabble with.
In April I requested a total of $4200 which is the balance I am still owed.
I talked to the casino manager three weeks ago and informed me that up to that date none of my with draw request had been approved. And further once they were approved it would be another 10 to 14 business days before I could be paid.
They will I instantly take your money, but if you get it back it will take months.
John Miller
I really enjoy. cool cat casino. they are the most. honest. casino. and they are very. generous
im leaving negative feedback because I received a check from coolcat casino that was no good!!!! bounced at my bank and now im 2330 dollars in the hole!!!!!! all these casinos r nothing but conartist. my bank told me if I get another check from them then tear it up because its a scam!!!!! should have known that when the check wasn't made out from the casino. but as they say its a third party!!!!! 3rd party my butt!!!!!!!!!!! its a scam!!!!!!!! don't give these people your money cause they will just run with it!!!!!!!!BE AWARE!!!!!!!!!!!!!!!!!! don't make the mistake I made!!!!!!!!!!!!!!!!!
Oh dear this so good to know, thank you. I’m waiting on a check right now and they say deposit it into your bank and let it sit there and noe because of you I know. Thank you Diane
I deposited money and was up like $300 then today i try to log on and they suspended my account. spoke with livechat then they say my account is closed due to
Todd: The processor information shows that your account has been blocked because your account is linked to some kind of financial fraud with others casino accounts, or provided misleading any information towards your card. Which is absolutely ABSURD!
Todd: We really didn't want to have to close your account and invite you to play at another Casino but the casino feels that the relationship may be counterproductive.
Todd: We appreciate you doing business with us however, upon further review of your account; management has permanent the decision to close your account permanently.
Todd: When the Casino Manager makes this decision there is not much I can do for you.
so pretty much they ROBBED me of my earnings and my deposit with some made up "fraud". anyone know of any legal actions i can take? I definitely needed the $300 i won but this is about the principal that they can just steal what was rightfully earned by me. I want to ensure no one else gets scammed by these crooks as I did.
this eis a total scam it is fun to play there but they will never pay out a dime to you always will have a reason why they took my players club card and I won 1000.00 and they said i used more than one free chip so not only did they not pay out they took the entire
record of it off my account this is a shady site and needs to be shut down. stay away hope they starve out
Forget about their guaraneed deposits. I had 2 fail and talked to 4 different people all of whcih told me to deposit by moneygram. They were not going to pay the $25 thouh. They are crooks.
I won a few hundred, tried to cash out and was told I only deposited 370.00 and need 1250.00 to cash out. Ok kept playing and won the jackpot over 4,000. Hit the spin buttom two times and it disaapeared. Support says. Now any money I win all can be withdrawn and the fact that I hit the jackpot just means Im able now to withdraw. This casino should be reported to the Gaming commission, I am doing just so As they are now able to run in NJ.
My Experience at Cool Cat:
I requested my winnings on 6/21/2013; I needed to email in all kinds of paperwork, and had to call back several times to make sure it was received. My request was finally approved on 7/10, with HALF of my money deposited into my checking account on 8/8/2013. They said they needed to do that so they could take out the Bonus they gave me, and so I could get half of my money faster. (No clue on that reasoning). Then, the other half was requested by them for withdrawal, BUT, they told me, that they reached their monthly approval limit, and I needed to wait a few days for the beginning of August. I received my second half on 8/30/2013.
All through this process, I kept on them, calling every week, making sure I was updated, and checking on their process and progress. They tell you 7 to 10 business days for approval, but my first half was on day 12. They said there Approvers were busy. I was just glad I did receive my winnings
NOW THE BAD NEWS: I deposited money to play, and they said, I do NOT qualify for NO-PLAY-THROUGH anymore, because as per them, I don’t need HELP to win money. So I was singled out just because I won, which in my opinion, is not fair. I needed to get to $27,000.00 on a $180.00 deposit and a code for 400%, for a total of $900.00, and a MAX withdrawal of $1800.00. Now come on people, who can get to 27K, you would need to be so lucky to just get to one quarter of that.
Since I don’t qualify, and being treated different than all the rest of the people who play, I will no longer play at this site.
I have made several deposits to Cool Cat casino. I used a bonus code with no play through and no max payout. I tried to withdraw 450.00 and they declined it. I was so mad I played it out and told them to cancel my account. I cant even tell you how many hundreds of dollars I have put in that account in the last few months. RIP OFF
Still waiting for my withdrawal which is only $1240 (you know they take the bonus back) from May 13th, 2013! Every time I call it gets delayed another 10 days. First they said they couldn't read my license so I enlarged it and it took until the 20th of may to get "approved". Then they said it takes another 10 days to process it. I decided to have it deposited back into my bank account as I thought I would have a problem with a "check" . Now they say they only count business days, and no holidays, so now say it has only been "6 real days, and I have to wait 4 more and then another week for deposit!!!!!!!!! What a bunch of crap. So I decided to play for fun since you never get your money, and everytime I do, they bump me off and encourage me to play for real money- Never again! I should of read the reviews before I played on Cool Cat. Very disappointed and hope I get my money they owe me. I even won $750 in chips on Facebook but couldnt use them for 20 days because I had a pending withdrawal. I finally got to use them but almost lost them.
I love the Slot Tournaments offered by CCCasino. Although I rarely win a top $$ prize, I find it personally more fun than regular "slot" betting and playing. I am baffled, however, about one thing. Although the Slot Tournaments are fun, they are not an exact science. And although it appears to be luck and timing for most of us, there is one player who consistantly wins. And wins the big $$ prizes. I have watched over and over as this person suddenly appears and then systematically trounces everyone. Rarely have I seen this person place lower than 3rd or 4 place. In fact, this person usually wins. Please someone explain to me how this is possible? Thank you
I have played at cool cat for quite awhile, and as noted by other players, the casino instantly withdraws deposited funds from your bank or credit card. When it comes to a withdrawal, however, they find every excuse in the world to not pay you. I have made some modest withdrawals, $400 or less, and every time I have to chase the VIP manager to get paid. It often takes over two months. I am currently waiting for an $800 payout, which they are now saying is only $309. I know that i used a no limitation bonus, so I will have to fight to get this one, also.
I have moved to Jackpot Capital and find that any withdrawal is received very promptly, usually a week after being approved.