Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
I have been trying to get just a portion of my winnings since the early part of June. It is now July 30, and haven't seen a thing. I won a pretty large Progressive Jackpot, and was pretty excited. Now..emails back and forth have given me nothing but more frustration. I currently doubt that I will even see the first penny of my winnings. I would NOT recommend that anyone begin to play here.
Dont believe it when you hear the weekly max payout is 2750.00 They can't even give me that much, and I'm owed alot more than that. I'm being told that the only amount that they can approve right now is $1250.00. If you think you will get your max payout… you're mistaken!!!!
I have played at CoolCat Casino and their sister casinos over two years. I made a mistake thinking that they withdrew the same amount out of my checking account twice early in 2012. I apologized for the error. I continued to play for months until a couple of months ago. Then I received this message when I tried to deposit money: Cannot use this type of payment (Visa or Master Card). Please contact Customer Service. So that is what I did. I was told that on my account that there is a note that I committed fraud–WHAT? I never did any such thing. So the only way I could play is depositing through Western Union or Money G. So I did that four times .They continued to let me use bonus codes (no max cash out, etc) that I always was able to use. Today, I was told after sending $50 to Ruby Casino I am not able to use these bonuses anymore. I would have to use the ones that I would have to win over $6,000 before I could cash out anything. I said, No thank you. They wouldn't refund my $55; so I just played it through. I feel what the real reason is: I deposit $35-$50 at a time. I cashout once I know I have won anything over $400. The last few years, I have won at least $4,000 if not more. They knew they were losing money on me; so they came out with all these excuses. They refused to help me lift the restriction regarding my charge cards. I was told by one of the managers that the processors made the decision that I committed fraud and there is nothing they can do. Well, I better receive the rest of my winnings that total a little over $1,000. If I don't, I am going to report them to their country's government. I received an e-mail from the country because I was using Western Union that said that the casinos are operating illegally. Once I receive the rest of my winnings, I am going to report them to the proper authorities. I did nothing wrong. I have been waiting over a month for a $650 w/d to be approved. I have had two checks that they have sent me that bounced; they did make good on them. I don't appreciate being accused of something I never did just because they are losing money on me. I have no desire to play at any of there casinos again.
I have had my withdrawals approved because they are all legimate, however, I still have not seen a penny and I am very very worried that I never will. It's been weeks and I keep getting the same answers over and over. I absolutely loved coolcat casino until all of this. I am disheartened and feel like I am just getting a run around. I have all chats on file and its quite ridiculous to read through them. It's a shame really. I have literally contacted them like 35 times to no avail. Deposits go in without a problem but withdrawals don't come out. I wish I could just get my withdrawals all at once and be done with it. Hopefully I see the money some day. And the full amount owed is approx. $9,500.00 after bonuses were subtracted. :((
i won $1,300.33 ten minutes of play cashed out that night was app[roved on the 4yh of this month and got a check for $1,120.33 they took back the 200% bonus the problem is that the only way you are able to cash this check is if you have a bank account in your name because i cant take it to any bank to cash it and i cant take it to the bank from which it banks with which is in miami florida and that bank wont let you verify funds or give you any info on these checks the bottom line is i dealt with this lady and out of her mouth is we are over seas but yet they have a USA bank account and i cant cash it because i have tried every spot to cash it from banks to check cashing places no they wont touch that check i will not be dealing with any casino that has ties to this casino and or have ties with real gaming some people might get paid but the bottom line is that most people i think are getting ripped off thank you …
If you just want to deposit money and never see your winnings this is fun place to play. It appears I am not the only person that has a problem with withdrawals. I have sent my documents in several times by fax and email. I will continue to request my money but Cool Cat is just part of a group of online casinos Palace of Chance is another casino that I have been trying to get my winnings for over 2 months. My experience to date is they make it simple to pay but don't worry about winning because even if you do you will never see a payout
My withdrawal was finally approved on April 5th. I then received an email indicating that it will take another 10-14 business days to send the funds by courier. Today, April 19th is10 business days, I called to follow up and the support host is of no assistance, he kept ignoring my inquiry by giving me scripted answers and not paying attention to my question “Can you confirm whether the funds have been sent out and do you have a courier tracking #?†All he said was the department would be in at 12 pm EST and I should call then. He also added that he cannot guarantee that my call will be answered by that department since they are not in a habit of taking calls. So I asked whether any support host can check with them on my behalf when I call and he refuse to answer, instead he kept on saying that I should call the time he specified and try. This is the worst casino experience I have ever had in the history of playing and trying to withdraw. The Casino needs to improve this process soon or it will lose valuable players.
I was going to play at Cool Cat Casino and went to live chat to see what deposit bonuses were available because none were listed (very different from my past experience with this casino). Well, the following conversation followed:
Alexis: I have this one:
Alexis: 320% Match Bonus
Alexis: Slots and Keno Only
Alexis: No Playthrough
Alexis: No Max Cash-Out
Alexis: Redeem: APRIL320
Alexis: $30 minimum deposit
Alexis: (Redeem Unlimited Times)
pokrgal: k thanks
Alexis: No I am sorry your account is excluded for non restrictions
pokrgal: why
Alexis: I have to inform, your account is excluded from using bonuses with no wagering rules.
Alexis: The casino no longer feels you need this kind of bonus to win.
Alexis: As a consistent winner you will not be able to use the combination of both no playthru and no max cashout
Alexis: "based on your overall casino performance you have been excluded from using bonuses in this casino. You are more than welcome to play, but you need to do it with your own money ONLY"
pokrgal: that is a joke too many casinos online to do business like this I will not be investing with this company or others affliated with this company as well as listing this information with online casino blogs
Wow: I have made several deposits with them with NO CASHOUTS.
I am a loyal player at the casino. I deposited on the weekend of March 8th and player for 2 days. Won $1780. I requested a withdrawal on March 10th. I received a confirmation email congratulating me on my winnings and providing details of time it will take to process the request. The next day March 11th, I sent an email with all my required documentation to their processing department. I received an email 10 business days later March 21st, stating that my withdrawal request was denied and provided a list of possible reasons. I reached out to find out what the exact reason was. The support agent said that my documents were not in before my actual request therefore it was denied and ask that I place another request and it would take the same amount of time. I find this to be totally unacceptable. I was furious, I sent an email to the cool cat manager about the experience and he immediately responded saying that he would look into it and it should not have to wait this long. I gave him 3 business days then I followed up, he replied that the team was working on it and should be approved soon. I sent a few messages in the last 3 days to follow up and no one has responded including the manager. It's now 11 business days since my 2nd request and 20 business days in total. It's now April 5th 2013, I wil let you know how long it took to actual get approved and eventually receive funds if approved.
Did not have a single withdrawal paid-out – since January 2013 now 3 months later.
have 5 withdrawals pending – and emailed 7 different people on 3 differend e-mail links and suggestions.
YOU CAN DEPOSIT IN 5 SECONDS BUT YOU WITHDRAWALS NONE !!!
this and all of it's sister casino's are flagged as DEEP-RED
All positive remarks here are in NO COMPARISON to what most will undergo.
so, i assume the remarks are ALL from the casino insiders trying to save sentiment and keep luring you with 200% to 900% bonusses, worth nothing.
I have had excellent dealings with Cool Cat Casino.Regarding withdrawals they have managers or hosts (Dan Magna is the man who handled my account) who keep you informed and make every effort to get payments to you in a timely manner.The payments for me are large and come as agreed.If you play their progressives you can actually win the big one.I had my doubts about these until I hit one and it was funded. Their VIP setup is the best.
cool cat doesn't give Ur winnings i won a total of 3500 dollars and when i did the withdrawal they told me that i have been banned and my winnings was void i made a lot of deposit there and i lost a lot now i have some winnings they block me from the site and when i call they keep hanging up the phone…. any suggestions how to get my winnings plz let me know my next step is to report this casino to channel 12 news
As a cool cat casino player, I am a VIP player and have been for some time now. I must say at first I was not sure about playing here, but once I started I feel in love with cool cat I have won several thousand $ with them and have had the pleasure of being paid. I must say that I love my VIP host Dan,Chris, Vince because they are always truthful with me and to Dan he will always take the time to explain to me whats going on. I have had to wait a little longer than told once but after that they send me the checks as close to the time stated . Love cool cat, love the games and my host as well.Waiting for a withdrawal now and expect it to be on time 2500.00 !!!!!.
hi I don't know if you folks are the ones to notify of a problem with a online casino
coolcat.com
I won big and asked for withdrawal, they charged 200.00 and then took out extra fees which I did not mind. I received the check and deposited it. It then bounced. The rep stated they would credit my account with the charges. Never happened
I really enjoy playing at their site so kept on.
Received email with $50.00 bonus code that had to be played $3000.00 I actually did and had $400.+ to the good after playing the requirement, so decided to withdraw some of it. Rep stated that could not be done as it was bonus… So went to their tourney section and waged it all, Then went to chat to have my account closed and they said I should/could not bet in the tourney with bonus bucks. geez anyhow wanted to warn other players before they deposited hard earn cash into this site.
they take your money no problem but don't withdraw I withdrew November 3 2012 and it is December 5 2012 still no money and the same story it is in prossesing some kind of casino!!!!!
I won a 10,000 at coolcat almost two years ago..i went through hell trying to get it.It was on a no max cashout 300% won a progressive jackpot on "naughty or nice" slots They did everthing to avoid paying,I couldent believe it.I dident even think that any buisness or casino online would try to not pay.I thought it was elligal to swindel a player..I would not give up,and fought and fought.I wrote reviews everywhere.After what seemed like a endless battle,i got offered $1000 or "nothing" so i would stop writing negative reviews about them.The things they did to avoid paying was beyond belief .Even a lawyer offered to help me for free when he heard my story.I really dont know how coolcat casino can legally operate on the net.Just how loose is the legal system when it allows a obvious scam casino like coolcat operate?As far as i`m concerned coolcat still owes me $9000.I won it fair and square,and they knew it,yet would not pay.It`s been almost two years now,but it will never be forgotten,and i always tell people not to play online because you might not get paid if you win,even if you follow all the rules,many just make up there own,and coolcat is one of them.
I have played at this casino numerous times and have played until nothing in the balance side. I have deposited and won nothing for years. I decided to request a payout this time and have waited now for 13 days and still no action taken. My advice is to never pay to play here again!!! Jackpot Capitol processed a payout and wired to my bank within 2 weeks.
Cool Cat Casino FAQ page online states – *Now that I've made a withdrawal request, how long will it take for me to receive my money? The time to process withdrawals is 2 – 7 business days to be processed* Email From Cool Cat Casino states – Withdrawal requests are typically approved within 7 to 10 business days (It Took 11). Once approved, your payment will be sent within 7/10 business days (Not Might or Can But Will) – I withdrew my winnings on the 18th of September, it took till the 2nd Of October to finally approve the withdraw (11 business Days) Was quoted 7-10 business days for funds to be available in my Moneybookers account I am still waiting it is now the 27th of October that is (19 Working Days) in total well over a month. Keep getting excuses again and again about Fluid withdraw times, Rubbish. Was Finally told it was escalated to management on the 16th its now the 27th and still nothing. I should have checked the reviews first which state they are blacklisted and don't pay quickly if at all. No answer to my emails now when I send an upset or frustrated email demanding my money I am over being nice, they sent an email the other day giving me a bonus $100 for any inconvenience when they told me it had been escalated but still didn't tell me when the money would be in, another previous email stated it would be in the end of last week, please I bet it all big just to get rid of it if you think I would want to go through another withdrawal fiasco. NOT THE BEST EXPERIENCE TO LOOK FORWARD TO as they state on their Facebook page. Even when its finally put in I have to wait another week to withdraw from moneybookers I want the funds put into my Visa like they withdrew but no. Ridiculous, Dishonest. BLACKLISTED FOR A REASON. Personally the only reason I can think of for them taking so long is they re-route it through a lot of banks because they are laundering illegal funds, because nowhere in the world does it take more than a few days to transfer or deposit money. Hell it only takes them 30 seconds to take it. No excuse regarding their thousands of players I also play with Joker casino & Aladdin and both of them are able to process withdrawals within a week. For those that spout be nice to them and you will get your money, bullshit! if its my money and I have been given the runaround they have no right no matter how bitchy I am to withhold my funds.
I recently got an email from coolcat casino(it was in spam folder) (i a longtime ago but i uninstalled it) with a 50$welcome back bonus so i reinstalled it and asked for my inlog details (i forgot) they gave my inlogdetails without any problems they asked: email, name , birthdate, street,phonenumber it felt professional to me until then .
So i logged in to my account and there was 25$ and a few cents sitting there (i dont know how it got there" maybe a old birthdaybonus or a deposit i forgot to play" i thought(im a gamer i like casinoslotgames and poker )… and this was on the REALmoney not FUNmoney ….so in the first place i wanted to redeem the free50$ but now there was already some bankroll on my account so i decided i play that first see what happens …. after a few hours i had around 470$
i just wanted to make sure that if it was a bonus i played the required amount of playtrough i was sure i had made this requirement .
I DID this because in the past i played on a roque casino called GOLDstream casino
This was the firsttime i encountered a Rogue casino in short :i deposited playtrough the requirements won more then 5500$ and never got payed it was a SAD experience for me i did evrything what was required but they still kept saying i played roulette during playtrough which was NEVER the case(i asked to send me the details of me playing roulette but they couldnt) i asked for/chatted with socalled manager (an employe first told me he will be here in 2hours come back then) im sure they were planning on how to deceive me) He also said i played roullete it was pathetic they just couldnt and able to pay me! so i found on CASINOMEISTER they were roque so i just plain out dropped it out of my mind never wanted to experience that again .
Now i have this kinda issue with COOLCAT so were was i ….ok i won more the 470$ and went to contact livesupport :i got a male i forgot his name :I asked:'' can i fully withdraw my balance''? he directed me to someone else OLGA was her name .
Ok so i asked her :Can i fully withdraw my balance ?OLGA:'' let me look into this ''
after 10 minutes (during she even apologies to me because it took so long .i had no problems with it) OLGA:''im sorry to tell you this but because u havent played for so long so this money has turned into fun money so therefore you cannot withdraw this amount you can still play but u cant withdraw as REALMONEY "
me: hmmm weird
OLGA:"is there anything else i can help you with ?"
Me: Are you sure ?
OLGA:100
Me: You can erase my account!
And i disconnected i was pretty confused… and thought WTFshe just said
i played a few hours in this COOLCAT casino(ichecked CASINOMEISTER later)
i missed my pokertournaments/tables( i play 200NL ) then i got angry and logged in again and made the withdrawal just to see what they will tell me in the email .
Its currently on PENDING …I know what the outcome will be because they are on the ROQUElist.
And as you can see livesupport put on another trick on me!
this was the weirdest thing ive ever heard on any casino even goldstream doesnt beat them .
So this was my story about COOLCAT casino .
I really dont care of the 470$ like they do!
I have 200 times that amount and can win that amount in less then an 1hour its just the way they operate i cant stand !
I still got the free50coupon haha …i will update a soon as i can about what feedback is of my withdrawal
When I did win (if ever) The only way they could pay me was money gram so had to travel 3 hours to collect it. I also hated the phone calls on my answering machine at work and at home telling me about a bonus I do not appreciate calls on my phones.
On day I played cleopatras gold and won 12,000 dollars when I went to customer service it was declined because unknow to me Chris ? had given me an extra bonus for good players. Never got a cent from them and for about 2 years after staff at my job were still getting calls for me and it always a recording.
I won 4800$ on cool cat casino without even using any bonuses. I hate the restrictions. so after depositing 50$ I won a jackpot, I cashed out and it was approved. 3 days later they told me that my account and funds were frozen because my credit card was fraudulent because the address did not match ( I moved 2 weeks prior 1 mile down the road). I was told there is nothing I could do and they determined I stole my own credit card??????? END OF STORY