EuroGrand Casino
EuroGrand Casino Review
Visit the Eurogrand homepage and you’ll realize immediately that this is definitely a black tie affair, with the understated elegance and sophistication that embodies all that is European, EuroGrand Casino is highly attractive with it’s gold and black color scheme and “night out” theme (don’t miss the “Grand Tour”). Not only is it good to look at, but it is highly functional, easy to navigate and all the information you need is just a click away. It is also available in English, German, Spanish, French, Japanese, Dutch, Norwegian, Russian, Swedish, Italian, Turkish, Chinese, Finnish, Danish, and Korean which just goes to show how far they have gone out of their way to accommodate all of their players.
This casino really just oozes class and makes you want to find out just a little bit more…
Welcome Bonus and Promotional Offerings
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
In addition to the signup bonuses you will also receive between 10% and 15% extra deposit bonuses when you make your deposit using one of EuroGrand’s preferred deposit methods.A variety of other promotions are available through the EuroGrand newsletter so make sure you sign up to receive this and you’ll get special promotional offers, tournament schedules and more sent directly to your mailbox.
Loyalty
EuroGrand Casino’s loyalty program works in a similar manner to most others you’ll come across where for every 1 €/£/$ a player wagers at the casino, they will earn 1 Comp Point. Your comp point rate depends on your VIP level which in turn is influenced by the amount of play at the casino.
So the more you play, the higher your status will be and the more you’ll earn and you are then able to cash these in for real casino cash at any time.
Download and Registration
The downloadable version of EuroGrand Casino (which I always choose where possible) downloads and Install just like any other Playtech casino where you click the “download” button and then follow the prompts to install.
The initial download is 378KB but this will be higher once everything loads. The whole process shouldn’t take more than 10 minutes (depending on your connection of course) and once it’s all complete you will have the option of either playing for Fun or opening a Real account.
To open a Real account follow the prompts and then fill in an online form with the required banking and personal information (don’t worry, it is safe to do this) and then supply a username and password to complete the set-up of your account. You should then receive a confirmation notice and you are ready to get started!
Banking
EuroGrand casino offers quite a number of deposit methods including Credit Card, Neteller, InstaCash, FirePay, Citadel, InstaDebit, Click2Pay, UseMyBank, eWalletXpress, On Demand Funds, MoneyBookers, ECO Card, Paysafe Card, Central Coin, Solo Card, Bank Draft, as well as (Instant) Wire Transfer.
For gaming transactions I always use my Neteller account but any of these methods are just as safe and convenient and so I headed over to the cashier and made a deposit of €100 which was credited to my account and so I headed off to the games lobby to try and decide where to start and what to play.
Games Offering
EuroGrand Casino offers players over 80 games to choose from, all powered by Playtech software which ensures that they have good graphics and smooth, realistic game play. This offering includes Table and Card games, some with Live Dealers, Slots, Video Poker and Progressives as well as Arcade games (which are a whole lot of fun).
I decided to start off by playing at the Tables and chose to play Casino War for a change (I usually just play basic blackjack), and this was a refreshing change and my first few hands looked quite promising although after a good half an hour my balance started to show that I was beginning to lose the war and so I skipped over the rest of the card games which include games like poker and moved on to the table games.
I found myself steering away from the Craps and Baccarat tables toward Roulette and played the American Version for a change betting on 19 and 23 in the first round and winning when the ball finally settled on 19! That was the beginning and the end of my lucky streak and from there on I just couldn’t get one single win!
I needed to cheer myself up and so I headed off to the Arcade Games which you just HAVE to see. The graphics are phenomenal and the games so entertaining that you just want to keep going back for more. You can choose from the nautical Around the World, Genies Hi-Lo Jackpot where you pick your card, Jackpot Darts where you can aim for huge cash prizes, and Bonus Bowling where you can bowl for bonuses. Then there is my all time favorite Derby Day Horse Racing which is like a day at the race course and really exciting. I couldn’t resist these and played all of them making up my balance here and there but not really winning anything worth mentioning.
Realizing I had to move my next stop was the Video Poker offering and once again there are quite a few variations to choose from and most if not all will be familiar to you and include including Aces and Faces, Jacks or Better, Joker Poker, Deuces Wild 4-line, Mega Jacks. I played Mega Jacks and hit a mini payload of €300 and subsequently moved on to the Slots on offer.
EuroGrand Casino’s new 25 line slots offer superb graphics, great bonus features and big jackpots. There are over 30 slots in total including Classic Reel slots, Multi-line slots and unique Multi-spin slots. I started off with a few rounds on the Golden Tour Video Slot which is a golf themed game that is quite entertaining followed by the underwater themed Ocean Princess, but being a creature of habit I had to play the progressives Cinerama, Safe Cracker and finally I decided to end off with something new in the form of the gold rush themed Gold Rally. All of which are superb and potentially very rewarding.
After hours of fun my bankroll finally ran out and I had to fight the urge to go back to the cashier to make yet another deposit and so I reluctantly called it a day.
Customer Support
While you very seldom have the need to use Customer Support at EuroGrand if you do you can contact them via E-mail, Chat and Phone 247.
You’ll find the team is highly professional and that you will be very happy with the level of service you receive from them
The Verdict
All in all Eurogrand is a winner and one I’d highly recommend. It has a good games offering, huge bonuses and caters for vast markets with over 15 supported languages. They seem to know what they are doing and it shows! Visit them for yourself today and experience the true style of EuroGrand Casino.
EuroGrand Casino Player Comments
I openned an account with Euro Grand Casino and after spending $1200 I wanted to cash out $100 just to test to get my money back. After going through hoops and hurdles by supplying them with personal details and photocopy of my Drivers Licence etc.. they finally paid. But when I try to log on again, lo and behold, my account was closed!!! I' don't really care much about that but to my concern is they know all my details. So what's stopping them from stealing my Identity? Is there anyone governing these online Casinos? Someone to complain about at least? Any help would be appreciated. Cheers.
I have another issue, I won some money even after spending past the bonus.
When I tried to take out my money, because I had used a switch card instead of a credit card. I had to get a new one because the strip had warn out.
Therefore my number on the card changed.
Now I cant verify my old one and they ignore me when I go on the live chat.
Ive tried emailing etc.
Ive spent around £50 on their site, and have a net win of £280, yet they are making it impossible for me to withdraw my money.
this chat is dated 01-04-09 nearly a year after I desposited the first lot of money…
**** = My name.
"operator112: Brant: Hi there again, ****.
Player32: sorry about that
operator112: Brant: This is Brant from the Online Support Team.
Player32: ive registered the new card
operator112: Brant: How may I help you now?
Player32: ive registred the new card…
Player32: i was told that i need to verify the old ones before?
Player32: but the only way i can do this is via bank statements
operator112: Brant: ****, as what I have seen here, you have not registered it yet with us before.
Player32: no
Player32: thats because my old card ran out before i verified
Player32: i couldnt because my old card was destroyed
Player32: they are all the same acc number..
Player32: it is a standard account not a credit card.
operator112: Brant: Jon, can you please be more specific? Are you refering to your withdrawal request that got declined?
Player32: no, i understand why it was declined, because i havent verified my card.
operator112: Brant: Jon, are refering to your withdrawal request that got declined?
Player32: no, i understand why it was declined, because i havent verified my card.
Player32: i cant because i had to get a new one..
Player32: it is a standard account, not a credit card, the account numbers and sort codes etc are all the same
Player32: i am based in the uk
Player32: i was told if I used a credit card i could get a slip to tell me that my old card was destroyed, i can not with this type of account.
Player32: therefore I can only proove that the money was taken out with bank statements.
Player32: i was using a standard switch card…
Player32: hello? "
No reply. This is after 20 minutes of waiting…
Really hacked off. Considering legal action.
hi guys,
thought i would offer my experience with Eurogrand, been really good actually.
Once i reliased about the minimum wage amounts on my bonus and since i had deposited initally $1500, i was freaking out, so i emailed, called, and spoke to them on LIVE chat etc, and they reset my account and took my bonus and winnings which kinda sucked cause i had won like $2000 at the time..
i was glad to get my initial deposit back without the bonus so i could go on and play roulette with no minimum wage problems.
over all, a professional experience in my eyes, the problem (reset account) took no longer than 2 hrs.
thanks Eurogrand
I have also fallen into the Eurogrand's trap. Same boring and stupid story. I just would like to know if has anyone found anyone any way to get back at least their initial deposit, not talking already about the net winning
I am afraid i find eurogrand a very conning casino. To cut a long story short when i deposited my money i got bonuses that i did not ask for or want. I won some money and then couldnt withdraw any money from my account and online support told me i had to wager £1700 more times before i can make a withdrawal, because i had accepted the bonuses.even though i tole them i did not ask for them they were automatically put on! £1700 more betting times before i can make a withdrawal what absolute nonsense!!I said i didnt even want my winnings just my initial deposit (which wasnt very much but alot to me who is currently out of work)and i wanted to close my account. They ignore emails and online help ignores you as soon as you start to complain or ask a tricky questions!!
Absolutely horrific company stay well away!
I fell a victim like everyone posting in this section, I was so stupid not to have checked the terms & conditions properly!! Instead i went a blew £400 in one night. When i needed questions to be answered, the live team were very unhelpful!
first i deposited £20, then another £20 because i was losing, then another £60 to make it £100 that i deposited, hoping that if i betted a few more times in roulette i will be able to take my winings and go, but i was sucked into it all and for some stupid reason i deposited another 100, when i couldn't withdraw anything i went back to the live assistants, they told me i have to wager all the bonuses, also the minimum withdrawal is £500. So i went and deposited another £200 but it was still below 500 so i went to deposit another 160 and my card was declined, THANK GOD!!
i have been trying to email customer support, but they haven't been helpful. I really hate myself for putting myself in this position. £400 is alot and i feel conned! Anyways i tried to wager, and got up to £1300 but i was still denied withdrawing money, so i rang my bank up and asked if they can do a chargeback on my, they said soon as the money is cleared i can try and talk with EuroGrand, but if i get nowhere then i can ring my bank up again and the financial services will try and get my money back. Although its not guaranteed, i'm not sure with casinos, you can get chargebacks. I've just emailed EuroGrand, using some of your comments:
Hi, i'm emailing because i have some unanswered questions.
Firstly, i would like to ask, why does it take me roughly 2 or 3 times before i can get through to a live adviser? When i email customer support, it takes hours to get any kind of reply back?
I have been monitoring the games i play and how much i win and lose since i've opened up my EuroGrand account, i've realised that everytime i ask for assistance online, i start to lose money, and it constantly keeps on going down unless i play in pennies/few pounds, or late in the evening, would that be because, maybe as soon as i ask for assistance you mark my account and fix the outcome/stop using a random number generator?
I feel like i have been conned and ripped off, and am very unsatisfied! I was offered a 300% bonus, when i open up an account and deposit money, within one day i deposited £400, so why did i not recieve all of the bonus? Also i only play roulette, so why was i not informed that roulette is not a featured game in the casion? And why isn't it featured? Roulette is a game like any other in the casino, where you risk money. So Is this game not featured because, the games that EuroGrand want the gamblers to play, have a very, very low chance or no chance in winning?
Also i've read the terms and conditions, i've tried to withdraw money, (it clearly states on your webstie that the minimum withdraw amount is £500) i don't understand why i can't withdraw money without wagering? I've come to the conclusion that there must be some kind of scam taking place within EuroGrand Casino. I am disgusted to find that casinos like yourselves think you can get away with anything!
I would recommend everyone to stay away from EuroGrand, and before joining any casinos, do some research on them, or it can cost you.
I have fallen foul of this too. I am disgusted to find that casinos can get away with this. I would rather forget every single bonus they provide if it meant I could get my winnings. They provide roulette and they risk their money just like we do. We should be able to withdraw those winnings regardless.
Eurogrand is a very slick, stylish program. Fast, easy to use etc. just as reviewed, but they can forget my business with clauses like these. I am not impressed.
i had the same problem as darren! from an initial deposit of $95, i was told i would have to wager a further $10,000 on slots before i could withdraw any money! I am the same as darren and only play roulette, so basically by depositing my money with eurogrand i have as good as thrown it away. I highly recommend you do not use eurogrand unless you fancy your chances on slots!!!
This casino offered me a 300% bonus, so I took it up and played. I put in £60 and got my bonus and then played roulette for about 3 hours, winning and staking up to £3,000. I asked the Support team how much I would have to spend at first and they told me £6,000 and then I could cash out. I asked again after betting around £3,000 and they told me I still had £6,000 to go. I asked why and they said it is because I got a bonus and would have to play on their featured games, one being spin a win. I said I only play roulette and they told me this is not featured???!!??!!! Is it because you have no chance to win on 'Spin a Win'. Anyway from winning on roulette, I lost the lot on 'Spin a Win'. Someone should look in to this!!!!!!