Roxy Palace Casino is another Microgaming Great which draws you in with the allure of all of the latest winners and ever increasing Jackpot tickers. It simply makes you want to step inside and give it a try, which of course is exactly what I did…
Like most casinos, Roxy Palace offers both the Instant Play Flash version which requires no download and installation, as well as a Download version of the casino. This time around, I opted for the download version and from there on it was pretty easy to get everything started.
Roxy Palace software
Once the Roxy Palace Casino software download was complete and all the software installed, I was presented with the option of registering either a guest or Real Player account. I opted for a guest account as it allows you to play the games (excluding Progressives) for free in order to get a feel for which ones you like and which you don't. I quickly established that the wide variety of over 150 Games, included some of the best slots I'd seen in a while, which probably explains why Roxy Palace was voted “Best Slots Site 2005” by readers of one of the industries leading online gambling magazines. Also, according to the press release on the site, Roxy Palace Casino was recently home to one of the biggest online jackpot winners of any Microgaming casino at a whopping $1,427, 369 on the King Cashalot Progressive and I couldn't wait to try my luck too, so I registered a Real Account and deposited $100 via Neteller and received my 15% Neteller bonus within 45 minutes of qualifying for these.
New Players at Roxy Palace Casino are offered a match bonus of 100% up to $100 on their first deposit, this is a relatively low bonus offering when compared with some other casinos out there, but it is important to note that the terms and conditions are pretty straight forward as opposed to other establishments who have a great deal of hoops to jump through before you can actually get your bonus out. So, as with all casinos, associated promotional terms and conditions apply to these offers, so be sure to read all of them before accepting any offer as most if not all, carry wagering requirements that you will need to adhere to before you are able to cashout your bonus or any associated winnings. In this case, the match bonus terms and conditions state that your bonus will be credited within 45 minutes of qualifying for these and in order to qualify you will receive the bonus on the amount deposited once it has been wagered once in full.
While I made my deposit via Neteller, there are a variety of deposit methods at Roxy Palace Casino which you can elect to use, such as Credit Card, Neteller, Click2Pay, FirePay, eCheck, Moneybookers, UseMyBank, Payspark and Citadel. Of these options, Neteller, Click2Pay, FirePay and eCheck offer additional payment bonuses of 15% up to $50 on your first purchase.
After my initial “welcome”, I set off for the casino lobby and to be honest it's difficult to know where to start – there is everything from all of your favorite table games such as Blackjack, Roulette, Baccarat and Craps to Progressive, Single and Multi-line, Reel and Video Slots as well as Video Poker. These include all of the old favorites like Thunderstruck, Big Kahuna and Tomb Raider as well as the newly popular Loaded, Cashanova and Madhatters and what's more Roxy Palace adds 4 New Games to it's portfolio on a monthly basis so it seems that one is spoiled for choice around here.
I had a short flutter on a couple of my favorite slots, Thunderstruck and Tomb Raider are classics, and then tried out some of the newer offerings which were not too bad either, the notable thing about these games is that in true Microgaming style, they are graphically superior and are equipped with themed sounds to enhance enjoyment. I moved across to the table games and tried my hand at Blackjack and Roulette, which are pretty much generic but still entertaining. And while the coin sizes on the games are not the largest I've come across, it makes for longer play time and more enjoyment but probably won't appeal to the high roller in you.
I decided to mail Roxy Palace support regarding a couple of issues just to test their response times and level of service and this is the one thing that really stands out – their customer support is excellent! My mail was answered within 5 minutes and my “query” handled in a very professional, efficient and friendly manner. My call via their toll free support number was also handled by and obviously knowledgeable, well trained and polite customer service representative who actually had a sense of humor too! (Guess it's just luck of the draw?). Customer support at Roxy Palace is available 24/7 telephonically via toll free numbers and through e-mail (they also have French and Italian software versions and the support to compliment this).
Upon cashout I was informed that it was the week-end and that my request would not be processed until Monday morning, which is quite a wait when you're as impatient as I am but I guess I'll just end up entertaining myself on King Cashalot instead…
A couple of days after playing at Roxy Palace, I received my first Roxy Palace promotional mailer (this is an opt-in, just in case you're worried – you won't be spammed), and it turns out that one is automatically entered into their players club, which means that every time you play, you earn points which can be redeemed for casino cash. In addition to this, there are a variety of ongoing promotions such as a monthly $40,000 Bonus Slots Magic competition, Additional player's club points on certain games during promotional periods as well as the Roxy Poker Challenge with some great prizes if you're into that type of things.
And I later found out that Roxy Palace continuously rewards loyal players with surprise bonuses on a regular basis, which is always a good thing!
So, all in all, I can honestly say that Roxy Palace is a great all round casino and I'm sure you'll enjoy your player experience with them as much as I did.