Tangiers Casino
Tangiers Casino Review
Launched in 2016, Tangiers Casino is based on a large city in Morocco. Some will also recognize this name from the fictional casino in the 1995 film Casino.
You won’t be greeted by Robert De Niro or Joe Pesci at the online Tangiers Casino. But you will see a sleek design that features beautiful dealers on the homepage. Does this inviting atmosphere warrant playing at Tangiers?
Is it worth a try? Find out as we cover Tangiers’ promotions, loyalty rewards, games, downloads, banking options, and customer service.
Tangiers Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
At the time of this writing the welcome bonus breaks down into four parts, rewarding players on their first five deposits.We like how some of the matches increase as you get deeper into the welcome bonus. This differs from many other casinos, which offer a lower match bonus on the second deposit and beyond. For more details on the first deposit bonus, please consult the bonus section above.
Tangiers has revolving promotions, so the ones we discuss now may not be available in the future. But at the time of this writing, they also have a New Players €1.000 Tournament .
Loyalty Rewards
Tangiers has a loyalty program that offers VIP rewards on a regular basis. Players start at the bronze level and move their way up to the silver, gold, platinum, titanium, and master levels. As you move up the ladder, you’re eligible for more bonuses, exclusive tournaments (like Master roulette), and a personal VIP host.
Tangiers Games
This casino features several software providers, including Betsoft, iSoftBet, Microgaming, Pragmatic Play, and ViG. This means that you’ll have access to hundreds of games from some of the top software providers. This is especially the case with Betsoft and Microgaming.
Betsoft bills themselves as the leader in cinematic 3D gaming, and they prove it with their outstanding slots. A few of our favorites include Birds!, Charms & Clovers, Fa Fa Twins, Fire & Steel, Magic Shoppe, and The Angler.
Microgaming offers a massive library of over 700 casino games. They also have the biggest online progressive slots game in Mega Moolah. This slot has paid out a jackpot worth over $20 million in the past. Other Microgaming slots worth mentioning include Avalon, Battlestar Galactica, Bill & Ted’s Excellent Adventure, Bridesmaids, Game of Thrones, King Cashalot, Lord of the Rings, and Major Millions.
Pragmatic Play had issues in the past over offering faulty games. However, their old owners went out of business and a new company purchased them. So hopefully this clears up concerns over the addition of Pragmatic software.
Download and Registration
Tangiers Casino is available through Flash play on PCs and Macs, as well as mobile play through Android, iOS, and Windows Phone devices.
Tangiers restricts the following countries and territories from real money play here: Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Italy, Romania, Denmark, Ukraine, United Kingdom.
Banking Options
You can use several major payment methods when depositing at Tangiers. Deposits can be made through Visa, MasterCard, American Express, Maestro, Neteller, Skrill, EcoPayz, CashLib, and Paysafecard.
Customer Service
Tangiers offers 24/7 customers support through email and live chat. Going further, the representatives will quickly answer your inquiries and issues through the chat feature. This is at least some comfort to players who are worried about Tangiers’ bad reputation floating around.
Verdict
The one thing we recommend is taking it easy on the welcome bonus. A 80x wagering requirement applies on the bonus money. This is a very high obstacle.
Tangiers does have plenty of great games. They also have a solid loyalty program and big casino tournaments.
If you like this casino, then it’s worth making a small deposit and seeing how Tangiers treats you when it comes time to withdraw money.
Tangiers Casino Player Comments
TangiersCasino is very enticing – the games are really fun bonus are good and you can win good. But – they like to take your money and aren’t short of discrepancies in doing, twice my deposit was take from bank and not in my players account – only one has been rectified. Withdrawl- you will get the run around while being reassured of it being processed by the 5th day, until the end of business on the 5th day to when you will receive what appears to be an excuse to delay withdrawl longer, All hoping you’ll give up cancel withdrawl and play it down.
The accounts team doesn’t even reply to email and move chat starts to ignore you and play dumb. It’s a joke. Once this withdrawl issue is fixed I’m switching.
Good. But I haven’t played enough yet. But I have played other online casino and won and never ever received it. Im scetchy on all of them now. Not getting bonuses or free spins and or depositing funds and not getting anything. Not right!
Tangiers seems so far so good!
Deposited a couple hundred dollars and won 3700$. Two days after making my withdrawal request, my tangiers casino account is suddenly disabled and no word as to why, I verified my account and jumped through all the hoops before hand. Perhaps I could get some help and guidance as to where and how I get my winnings
I have been waiting for my payout of 1k since end of July early August and still nothing, I have sent constant emails and requests only to be told over and over something else and it will take another 5 days again. Every time 5 days comes they withdraw my request and deposit it back into my account with another excuse then tell me to provide something else then make another withdrawal and of course wait another 5 days.
I have received a email saying your identification is fully verified yet come up with another excuse over and over again. I don’t think I will ever trust a online casino ever again after this experience.
One of the best RTG casinos online. Massive promos, big prizes and some of the best tourneys available. VIP status will boost your freespins and wins.
Hello,
We hope this message finds you well!
We would like to thank you for your feedback! We strive to maintain the highest standards when it comes to our services. Make sure to check out our Races and our wide array of tournaments, as they are a fantastic way to boost your balance!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I have been trying to withdraw my winnings for over 3 months now. I have requested a withdrawal 4 times and it has been cancelled by them every time. The first time they cancelled it, they said they needed my bank account details for the withdrawal to be processed. I sent them my details and requested a withdrawal for the second time. They then cancelled it again, I emailed them for reasons because I had supplied the information they asked for and they said I needed a some kind of voucher ? I then emailed the support team for some assistance as they have already got my bank details and my account is verified. They also asked for the voucher to be able to process my withdrawal. I asked them why it was necessary as they’ve already got all the info they asked for and if they needed this voucher thing why didn’t they ask for it in the first email when they cancelled my request the first time .They haven’t emailed me back since then. I’ve tried to withdrawal 2/3 times since and they cancelled it.
Hello,
We hope this message finds you well!
Kindly note that your initial withdrawal request was declined because we were missing some documents. As per our Banking Page, if we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
At the time of review of your second withdrawal request, we had received the bank statement, however we had not received the voucher for one of the cards used to deposit. At the time of review of your third withdrawal request, we still had not received the voucher so it was unfortunately declined.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I requested to withdraw my winnings 25th April and I am still awaiting the cash to be transferred. After weeks of sending documents back finally approval of the withdrawal was done. However 1 month on the money is yet to hit my account.
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request was approved on the 17th of June. The funds should be reflected in your account, however if that is not the case, please reach out to our Accounting department at accounting [@] tangiers casino . com [typed together] so that we may further investigate.
Kind regards,
Tangiers Casino
So here we are again about 6 weeks on and I had nothing but trouble through the whole withdrawal process having to resend documents the different departments documents they already have after 4 or so weeks after the initial withdrawal request I finally got it approved now it has been well over the 15 business days and surprise surprise have to send more documents not sure why considering the payment apparently has already been processed now they are tracing the wire transfer how they come up in Google as Australia’s number one casino is laughable not to mention disappointing.
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request was approved on the 18th of June. The funds should be reflected in your account, however if that is not the case, please reach out to our Accounting department at accounting [@] tangiers casino . com [typed together] so that we may further investigate.
Kind regards,
Tangiers Casino
Take free spins then finish there wager then deposit wait for 5days for approval and then they cancel it, and they ask you to deposit again then you deposit again wait for 5days then they cancel and when you ask them what’s the matter now they say they need proof of you holding your identity then you email it and no replys after they got the email, I so wish you guys can atleast give me back my money that I have deposited instead of not getting anything guys I won 7k and it’s been more than 3months always excuses when I need the money
Hello,
We hope this message finds you well!
Kindly note that your initial withdrawal request was declined because you entered an incorrect BTC wallet address in the request form. Your second withdrawal request was declined because you are withdrawing winnings originating in a free bonus and had not made any recent deposits. As per our Banking Page, you can cash out winnings from free bonus money if you have at least a minimum deposit of R350 made in the last 5 days before placing the payout request.
Your latest withdrawal request was declined because we were missing some documents required for withdrawal. As per our Banking page, if we require additional verification, we may ask for the following:
• Proof of identity – A picture of the cardholder/customer holding the ID in this hand;
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I made a withdrawal on the 19th of May. I was approved with no issues as my account details are current, up to date and confirmed verified. I have had no issues with the customer service both live chat and accounting however my funds have not arrived. Well past the 15 business days, closer to 4 weeks. They tell me they are tracing the transaction and will get back to me. I hope to be able to write about a good outcome compared to the complaints here.
Hello,
We hope this message finds you well!
We would kindly ask you to send us a bank statement to accounting [@] tangiers casino . com [typed together] so that we can further investigate the cause of any delay.
Kind regards,
Tangiers Casino
A fully verified player, and a loyal one of years. They could not give me an excuse for not paying me my valid verified winnings, which took them 7 business days to approve. So hence, they are making me wait the extra 15 business days to do a simple wire transfer. This is on top of the original 7 business days it took to approve the withdrawal request. Several email replies came back with the same copy and paste text: Your withdrawal request has been approved and will take 15 business days to be processed. However, it has been 17 business days to date. No sign of any of my winnings. No reply from their accounting team or customer support as to when they intend to push the button for a minute to do the transfer. And they cancelled my account, wiped me cuz I wanted to withdraw a few dollars of my winnings. Customer support with deposits is triple AAA rating. Unfortunately for me, I am at a loss. One big deep hole here.
Hello,
We hope this message finds you well!
Unfortunately we were not able to locate your account based on the information provided. Please reach out to us at support [@] tangiers casino . com
Kind regards,
Tangiers Casino
I had been a member, playing here for years. I do like some of the games and the staff on chat are kind and helpful. This is only my second withdrawal request. In my first withdrawal request, I was told they had an error in admin/accounts as to the delay in giving me my funds. I requested a small payout a week ago. It was only approved in their system yesterday. And now I am told I have to wait another 15 days for the funds to reach my bank account. Seems a bit of a long stretch here to make any kind of withdrawal. I for sure will be closing my account and not coming back after this seemingly underhanded tactic.
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request was approved on the 9th of June, and it may take up to 15 business days to be reflected in your account. The waiting period largely depends on your preferred withdrawal method, in this case wire transfer. In the future, you can always opt for a cryptocurrency withdrawal which would reach you in a maximum of 24 hours.
Kind regards,
Tangiers Casino
I was ment to receive $100 on the 20th of April. I’ve contacted you every day. Now you are just ignoring me. I’ve been told it’s been paid, I’ve been told it’s about to be paid. I’ve sent statements proving it hasn’t been paid. I’ve asked you for days to send me proof of payment and you just ignore me. I would not recommend using tang casino as if I’m having this much trouble just getting $100.
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request was approved on the 29th of April and should be reflected in your account by now. Should that not be the case, please contact us at accounting [@] tangiers casino . com [typed together] so that we can further investigate the situation. Keep in mind that some fees may apply depending on your withdrawal method.
Kind regards,
Tangiers Casino
It has now been over 1 month and I still have not received my money. They do not reply to emails and will not give me a transaction id number so I can track the money. I have now closed my account with them because this is my second bad experience with this institution.
I have completed the verification requirements. I have met all bonus and wagering requirements, sent multiple copies of my bank statements but still my withdrawal request keeps getting declined and they just tell me I need to re-upload the same documents that have already been approved which I have done both online and to there email address. This is been going on for about 5 weeks. when I try and contact them they reply until I asked them about my withdrawal then they just stop replying. I am now getting asked handwritten voucher which I don’t know what that is.
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request was declined because we are missing some documents necessary for withdrawal. As per our Banking Page, if we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
You can find the voucher on our Banking Page, as a hyperlink in the Additional Verification section. Alternatively, you can reach out to your account manager so they can assist you further.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I accidentally deposited 300 instead of 30 bout 4 months ago so I put in for withdrawal thinking I’d get my money back but no 3 months and nothing back when I contact them all they ever say is allow up to 15 business days well it’s been 90 days and still nothing
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request was approved on the 19th of April. Please allow up to 15 business days for the funds to be reflected in your account. Should this not be the case, please send us a bank statement to accounting [@] tangiers casino . com [typed together].
Kind regards,
Tangiers Casino
My reconciliation states that I was paid on the 23rd of April, when I asked about my money i was then told that it was paid on the 5th of May, this is my second hopeless experience with this casino, very disappointing service.
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request was approved on the 23rd of April. Please allow up to 15 business days for the funds to be reflected in your account.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Tangiers Casino
I have played and won 5k with free spins. Around the 18th last month the they asked to deposit I did that. Then after I did the withdrawal I was told to wait 5 days. When I checked after 5 days they cancelled my withdrawal and when I asked them why they say it’s because my account is not fully verified. My Bitcoin account is fully verified. Then I did the withdrawal again and waited for another 5 days and they cancelled again. I asked them why and now they are saying that I have to deposit again since I only deposited once.
Hello,
We hope this message finds you well!
Kindly note that your initial withdrawal request was declined because of an incorrect BTC wallet address. In regards to your second withdrawal request, as you’ve mentioned, your winnings originate in a free bonus. As per our Banking Page, you can cash out winnings from free bonus money if you have at least a minimum deposit of R350 made in the last 5 days before placing the payout request.
Kind regards,
Tangiers Casino
Hi
I made withdrawal Iast month it was declined because my Skrill account wasn’t verified.
So changed from Skrill to bitcoin, there it wasn’t declined 3 times I emailed the support last week they told me they need a picture of myself holding my id I did and it was verified
I made a withdrawal after that, I was hoping I’ll get it today only to find out it was declined again
It been a whole month now, I really don’t know what else to do.
Hello,
We hope this message finds you well!
Kindly note that your withdrawal request has been approved, and the funds should be reflected in your account within 24 hours.
Kind regards,
Tangiers Casino
I won $1000 on bonus spins and they said I have to have deposited in the last 5 days. Was told that as long as I deposited I would b able to withdraw the money.
Deposited 20 and waited….. and waited. They said 15 days max. Now all of sudden they have closed my account for no reason. It actually says no reason!
Hello,
We hope this message finds you well!
Kindly note that your withdrawal has been approved on the 16th of April. Please allow up to 15 business days for the funds to be reflected in your account.
In regards to the account closure, kindly note that as per our Terms and Conditions item 2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.
Kind regards,
Tangiers Casino